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Here's What We Need to Do in 2022
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Here's What We Need to Do in 2022

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The Influencer’s 2021 Predictions Graded
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The Influencer’s 2021 Predictions Graded

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Word of Mouth With a Modern Twist
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Word of Mouth With a Modern Twist

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April 2, 2025
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What’s a Podcast?: The Revolution Redefined Twenty years ago, “What’s a podcast?” was an innocent question—asked with curiosity, maybe confusion. Today, it’s a loaded one, with real consequences for creators, platforms, advertisers, and the future of the medium itself. “ Why does the definition of a podcast even matter? If we don’t define it clearly, we leave it to others to decide.”  Dan Granger (CEO, Oxford Road) That’s why we’re taking the question head-on with two major releases this week: In collaboration with Edison Research we surveyed over 4,000 Americans, and interviewed 30+ creators, executives, and thought leaders to propose a clear, inclusive, and actionable definition of podcasting. This is more than semantics—it’s about protecting the open, intimate, creator-first medium we all believe in. Download the White Paper Here In this new three-part documentary series, hosted by Allyson Marino (Founder, Lipstick & Vinyl), we trace the evolution of podcasting from pirate radio roots to today’s billion-dollar ecosystem. ️Episode 1: The Genesis – The Accidental Revolution (2004-2013) From MP3 uploads by the great Robin Williams to Adam Carolla’s marketing test runs, we explore the DIY spirit that launched a media movement. Featuring Ira Glass, Adam Carolla, Leo Laporte, and more. Episode 2: The Explosion – Mainstream and the Pod-Demic (2014-2022) Serial broke podcasting wide open—and brands, platforms, and creators flooded in. Then came the COVID boom, and eventually, a sobering correction. Featuring  Bryan Barletta, Pete Birsinger, the Meiselas brothers, and more. Episode 3: The Crossroads – Identity Crisis and the Future (2023-Present) With the rise of video podcasts and closed platforms, the power has shifted. Can we protect the creator-led, listener-first DNA of podcasting while embracing growth? Featuring Guy Raz, James Cridland, Dan Franks, AJ Feliciano, and more. Watch Here Listen Here: Spotify Listen Here: Apple Help Shape the Future We’re not here to gatekeep—we’re here to rally. Podcasting has always thrived when creators, platforms, and advertisers build together. So we’re inviting YouTube, Spotify, Apple, and others to help create a shared definition, an open attribution framework, and a future where the medium remains open, inclusive, and built to last. Sign the Petition Here Podcasting has never been just another media channel. It’s personal. It’s powerful. And it’s ours to protect. “This is what made podcasts special. And this is what we must preserve—lest we find ourselves defined out of existence.” Dan Granger (CEO, Oxford Road)
So What is a Podcast? We Polled Over 4,000 People, Launched a Docuseries, and May Have Started a Revolution.
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January 1, 2025
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Happy New Year! We’re thrilled to continue our audio journey with you in 2025. We don’t know what adventures we’ll face in the new year, but we’re excited to conquer them together. To kick things off (and prepare for what’s next), we’re sharing the complete 2024 archives from our weekly Influencer Editions and Media Roundtable Episodes.  Whether catching up on missed insights or revisiting favorite moments, we’ve got you covered. Here’s to a new year of growth, prosperity, promoting civil discourse, discovery, and sharing insights together.  JANUARY January 3, 2024 Influencer Edition: RIP Audio Opportunists: Brands Seek Serious Solutions in 2024: with Steven Goldstein, Founder/CEO at Amplifi Media & Adjunct Professor at NYU Media Roundtable Episode: RIP Audio Opportunists: Brands Seek Serious Solutions in 2024 ( : Spotify, Apple, YouTube) January 10, 2024 Influencer Edition: Media Roundtable Special Edition: We Nailed 9 of 10 of our 2023 Predictions – What’s Next for 2024? Media Roundtable Episode: We nailed 9 of 10 of our 2023 predictions. What’s next for 2024? ( : Spotify, Apple, YouTube) January 17, 2024 Influencer Edition: James Cridland Returns to Media Roundtable with Hot Takes CAOs Need to Know; How to Stretch Your 2024 Ad Budget; Brand-Safe News Podcast Content Media Roundtable Episode: Keeping Audio Weird: The Pitfalls to Programmatic ( : Spotify, Apple, YouTube) January 24, 2024 Influencer Edition: Marketing Maharishis Reveal What’s Wrong With Your Audio Ads; Why You Should Be on YouTube Podcasts; How New Tech Will Shape Your Audio Strategy Media Roundtable Episode: Ad Infinitum Ep. 7 “It’s All in the Execution” featuring Steve Keller and Bjorn Thorleifsson ( : Spotify, Apple, YouTube) January 31, 2024 Influencer Edition: Top Podcast Advertiser Shakes The Industry; AI’s Podcast Move Will Have You Question What You Hear and See; Oxford Road Announces a Huge Hire Media Roundtable Episode: AI in Audio – Stretching What’s Possible ( : Spotify, Apple, YouTube) FEBRUARY February 7, 2024 Influencer Edition: Nathan Aminian Sets Sights on Fixing Audio Attribution; What Rogan’s Recommitment to Spotify Means For Podcast’s Future; Super Bowl Ad Alternatives Media Roundtable Episode: Talent Drives Everything – Oxford Road lands Nathan Aminian, Rogan stays with Spotify(ish) ( : Spotify, Apple, YouTube) February 14, 2024 Influencer Edition: Media Trust is at a Record Low–What it Means for Your Audio Strategy; Curb Your Podcast Budget; Podscribe Benchmark Report Lays Podcast Data All Out Media Roundtable Episode: Can We Save The Media? Evan Shapiro and a New Fairness Doctrine ( : Spotify, Apple, YouTube) February 21, 2024 Influencer Edition: Why Big Spend Doesn’t Mean A “Sound” Strategy–Ad Infinitum Season 2 Kicks Off With A Bang; Concerned About Your Drop In Podcast Downloads? Don’t Be. Media Roundtable Episode: Ad Infinitum: S2E1 – “Sound Strategy” with Mark Pollard ( : Spotify, Apple, YouTube) February 28, 2024 Influencer Edition: Podscribe CEO Pete Birsinger joins MRT & Debunks Podcast Myths; How to Talk to Your Audience for Maximum Attention; Ad Age Shares the Future of Audio Media Roundtable Episode: Now Do This – Breaking Down Podscribe’s Benchmark Report with Pete Birsinger ( : Spotify, Apple, YouTube) MARCH March 6, 2024 Influencer Edition: Podcast Host Reveals The Secrets to Getting the Best Host Reads; Female-Hosted Podcasts You Should Be Sponsoring; Surprise! Women Like Podcasts Media Roundtable Episode: Joy, Fandom, and Writing Ads That Hosts Love with Joanna Robinson ( : Spotify, Apple, YouTube) March 13, 2024 Influencer Edition: MRT Returns with All New Industry Edition; True Crime Advertising Now Backed by Science; RIP Rooster Teeth; Joe Rogan Grows His Audience… Again! Media Roundtable Episode: Ears Wide Open: Oscar’s Audio Ad, Spotify’s Dominance, & Rooster Teeth’s Downfall ( : Spotify, Apple, YouTube) March 20, 2024 Influencer Edition: Ad Infinitum S2E2 – Network Founder Shares Secrets to Getting Better Host Reads; Celeb Podcasts Good for Your Brand?; Hala Taha Shows How it’s Done Media Roundtable Episode: Ad Infinitum S2:E2 – “Hosts Are People Too” featuring Jordy Meiselas of MeidasTouch ( : Spotify, Apple, YouTube) March 27, 2024 Influencer Edition: The MRT Recaps Europe’s Top Audio Event, Caitlyn Jenner’s New Podcast, & Amazon’s Latest Pod Move; The Ghost of Elvis Sues Podcast; What About Joni? Media Roundtable Episode: Finding New Hits – Celebrity Overload, Minding the Game, and The British Podcast Invasion ( : Spotify, Apple, YouTube) APRIL April 3, 2024 Influencer Edition: CAOs, Get A Recap of Last Week’s Podcast Movement Evolutions From Panelists and Attendees; Edison’s 2024 Audio Insights Are Here! Media Roundtable Episode: FOMO NOMO’ – Recapping Podcast Movement Evolutions 2024 ( : Spotify, Apple, YouTube) April 10, 2024 Influencer Edition: Jason Calacanis Is “All In” with the MRT; SNL, Married w/ Children, & Sopranos Alum Podcasts Not to be Missed; SXM Taylor’s Version; #SaveTheLiveReads Media Roundtable Episode: The Age of Efficiency and What’s Next with Jason Calacanis ( : Spotify, Apple, YouTube) April 17, 2024 Influencer Edition: Cumulus’ Pierre Bouvard Joins the Most Practical MRT Ever; Tis the Season for Baseball and Soccer Podcasts; Fake Podcast Ads; AI Stealing the Thunder Media Roundtable Episode: B2B and Spoken Word Media – The Special Relationship ( : Spotify, Apple, YouTube) April 24, 2024 Influencer Edition: Sonic Branding GOAT Joel Beckerman Breaks Down the Mechanics of His Craft; Your Creative Sucks & Why You Should Fix It; Spotify Not IAB Certified??? Media Roundtable Episode: Ad Infinitum: S2E3 – Branding with your Eyes Closed with Joel Beckerman ( : Spotify, Apple, YouTube) MAY May 1, 2024 Influencer Edition: What Spotify’s Quiet IAB Departure Means for Your Ad Buys; Should Your Brand Start a Podcast?; Has Audacy Made Local Sports Easier for Marketers? Media Roundtable Episode: Sounds like a Big Deal – Spotify, IAB, Branded Podcasts, and Audacy’s Sports Play ( : Spotify, Apple, YouTube) May 8, 2024 Influencer Edition: All-Star Cast Joins the MRT to Discuss Audio’s Role in Your Media Mix; The Good and Bad of AI in Audio; Media Watchdog Uncovers New Ad Fraud Scam Media Roundtable Episode: The Role of Audio in the Mix  of Communications with Andrea Stillacci and Chris Binns ( : Spotify, Apple, YouTube) May 15, 2024 Influencer Edition: Missed Last Week’s IAB Upfronts or our CAO Event? We’ve Got You Covered; Ben Shapiro Makes a Case to Buy Conservative; YAP’s Masterclass in PE Media Roundtable Episode: CAO Messaging Forum Recap – Zero-to-One Sonic Branding, Mastering Message Design & Getting the Most from the Host ( : Spotify, Apple, YouTube) May 22, 2024 Influencer Edition: Why You Shouldn’t Count Radio Out Just Yet; How to Responsibly Use AI in Audio; Brand Safety Top of Mind at IAB Upfront; & Media News You Need to Know Media Roundtable Episode: Sounds of the Future – Radio in 2026, Podcaster Emmys, the Clone Voice Army ( : Spotify, Apple, YouTube) May 29, 2024 Influencer Edition: Making Ads Contextually Relevant on Ad Infinitum’s Latest; Apple’s Miscalculation Helping Performance Marketers; 2-Part Crash Course in Sonic-Branding Media Roundtable Episode: Ad Infinitum: S2E4 – Scary Ads with Nathalie Chicha and Ray Harkins ( : Spotify, Apple, YouTube) JUNE June 5, 2024 Influencer Edition: Missed London’s “Podcast Show”? The MRT Has Your Definitive Recap; International Podcasts You Should Be Considering; Is Radio Worth it in 2024? Media Roundtable Episode: The International Podcast Show Recap – Lessons from London with James Cridland and Amelia Coomber ( : Spotify, Apple, YouTube) June 12, 2024 Influencer Edition: What Brands Really Want From Audio w/ MasterClass & Indeed; How Dynamic Ads Are Driving Digital Audio Growth; Why P&G Returned to Audio Advertising Media Roundtable Episode: What Brands Want From Audio with Robbie Giles of MasterClass and Kezia Koo of Indeed ( : Spotify, Apple, YouTube) June 19, 2024 Influencer Edition: Anticipating Audio’s Future with a Look to the Past; Pod Listeners Don’t Mind the Ads (mostly); Podcast Reaches The Side Hustlers; Daytime = Primetime Media Roundtable Episode: Then and Now – From Past Elections to our AI present with History Podcaster Lindsay Graham ( : Spotify, Apple, YouTube) June 26, 2024 Influencer Edition: Double Dose of MRT: Unpacking Cannes Lions 2024 & Getting the the Most Out of Your B2B Podcast Campaign; How to Make Your Brand Stand Out Sonically Media Roundtable Episode: Ad Infinitum: S2E5 – Sound Business is Sound Business with Hala Taha( : Spotify, Apple, YouTube) Media Roundtable Episode: Live from Cannes: The State of Digital Media with LUMA’s Conor McKenna ( : Spotify, Apple, YouTube) JULY July 3, 2024 Influencer Edition: Happy Independence Day; The Inventor of Podcast, Former MTV VJ, and Champion of Independence, “Podfather” Adam Curry Joins the MRT Media Roundtable Episode: The Podfather: Adam Curry Reflects on 20 Years of Podcasting ( : Spotify, Apple, YouTube) July 10, 2024 Influencer Edition: A Look Back at Changes in Audio From the Front Lines; The Beyonce Effect; The New Talk Radio Media Roundtable Episode: Halfway to History: Oxford Road’s 11-Year Journey ( : Spotify, Apple, YouTube) July 17, 2024 Influencer Edition: Exploring the Rule of 3’s; Ad Infinitum is Baaack with Insights on Maximizing Personal Endorsements; Congress Takes on Brand Safety Media Roundtable Episode: Audio’s Rule of Thirds with Rhapsody Voices’s Mike Jensen ( : Spotify, Apple, YouTube) July 24, 2024 Influencer Edition: 30% of Podcast Industry Represented at Last Week’s CAO Summit–Here’s What You Missed; Podcast Shifts to Sellers Market; Bongino Loves His TJ Underwear Media Roundtable Episode: Camp CAO – Chief Audio Officer Summit ‘24 Highlights ( : Spotify, Apple, YouTube) July 31, 2024 Influencer Edition: Kellyanne Conway and David Plouffe Bring Civil Discourse Back to the MRT; UK Podcast Adoption Gains Momentum; Podcasters Explore On-Site Sponsorships Media Roundtable Episode: Engaged, not Enraged – Kellyanne Conway and David Plouffe on Podcasting Across the Aisle ( : Spotify, Apple, YouTube) AUGUST August 7, 2024 Influencer Edition: Catching Audio-Feels with Ad Infinitum and Radio Hall of Fame Co-Chair & ‘24 Inductee Kraig Kitchin; Your Audio Production Just Got a Whole Lot Easier Media Roundtable Episode: Ad Infinitum: S2E7 – Audio Affects with Kraig Kitchin ( : Spotify, Apple, YouTube) August 14, 2024 Influencer Edition: The Industry’s First PodLoad Report – How Many Ads Are Too Many?; Why GARM’s Dissolution is a Win In Disguise for Brand Safety; Podcast Moves Abound Media Roundtable Episode: The Danger of Rising PodLoad: How Increasing Clutter Erodes Podcast Advertising Value ( : Spotify, Apple, YouTube) August 21, 2024 Influencer Edition: Podcasting with Purpose; MRT Sits Down with Crime Junkie Host Ashley Flowers & BetterHelp CAO, Brittany Clevenger; Brand Safety Post-GARM, And More… Media Roundtable Episode: Using Audio for Good with Ashley Flowers and Brittany Clevenger ( : Spotify, Apple, YouTube) August 28, 2024 Influencer Edition: Everything You Missed at Last Week’s Podcast Movement; WSJ Discusses Oxford Road & Podscribe’s PodLoad Report; Major Podcasts Switch Networks Media Roundtable Episode: Research, True Crime, & What Brands Want – Recapping Podcast Movement 2024 ( : Spotify, Apple, YouTube) SEPTEMBER September 4, 2024 Influencer Edition: From the CAO Summit–The State of Audio Advertising Report; Finally, Accurate Podcast Reach Measurement? The Biggest Podcast Episode Ever Isn’t Rogan Media Roundtable Episode: The State of Audio Advertising Report: Insights and Trends from the CAO Summit ( : Spotify, Apple, YouTube) September 11, 2024 Influencer Edition: McDonald’s Exec Joins Ad Infinitum to Talk Shop with Oxford Road’s Stew Redwine – We’re Lovin’ It; HHM Kicks off with Home Grown Pods You Should Know Media Roundtable Episode: Ad Infinitum: S2E08 – Sonic Truths with JJ Healan ( : Spotify, Apple, YouTube) September 18, 2024 Influencer Edition: Ad Infinitum Explores the Future of Audio Production; Podcasts Tackling Journalistic Integrity; 20 Years of “Podcast”; Consumers vs Advertisers Media Roundtable Episode: Ad Infinitum: S2E09 – Simulacrum Ex Machina with Oskar Serrander ( : Spotify, Apple, YouTube) September 25, 2024 Influencer Edition: Top Marketers Discuss Audio’s Role in Their Marketing Mix; YouTube Channels You Should Be Testing; Why Avoiding Political Podcasts is NOT the Way Media Roundtable Episode: Audio’s Role in the Marketing Mix – Live from the CAO Summit ( : Spotify, Apple, YouTube) OCTOBER October 2, 2024 Influencer Edition: Top Audio Marketers Share How to Get the Most out of Your Creative; Creepy Podcasts Just in Time for Halloween; Spotify Drops Chartable; & Much More. Media Roundtable Episode: Make Creative Your Unfair Advantage – Secrets from the CAO Summit ( : Spotify, Apple, YouTube) October 9, 2024 Influencer Edition: Podcaster/Journalist Brian Reed Questions Everything in Pursuit of Journalistic Integrity; Nielsen Changing Radio Measurement; Barney’s Podcast Debut Media Roundtable Episode: “Questioning Everything with Journalist Brian Reed (S-Town, This American Life)” ( : Spotify, Apple, YouTube) October 16, 2024 Influencer Edition: What Brands Really Want—Podcast’s Top Advertisers Weigh In; Podcasts Moving Behind Paywalls; Another Case For Sonic Branding; Magellan Gets Local Media Roundtable Episode: What Brands Want: New Report Highlights from 50 CAOs ( : Spotify, Apple, YouTube) October 23, 2024 Influencer Edition: The Power of Alignment: How Shared Values Created a Podcast Giant–with Dan Granger, Conor Doyle, and Bryan Barletta Media Roundtable Episode: From Competitors to Partners: The Story Behind the Industry’s Biggest Union–with Dan Granger, Conor Doyle, and Bryan Barletta ( : Spotify, Apple, YouTube) October 30, 2024 Influencer Edition: SNL Legends Join the MRT to Share Why They’ve Made Podcast Their Home; Rogan’s Trump Interview Smashes Records; Veritonic Tackles Brand Lift Media Roundtable Episode: Permission to Laugh with Dana Carvey, David Spade, & Jenna Weiss-Berman ( : Spotify, Apple, YouTube) NOVEMBER November 6, 2024 Influencer Edition: Audio’s Role in Politics – The 2024 Election and Beyond; Shows That Should be on Your ‘25 Radar; FTC Cracks Down on Deceptive Ads; Podtrac Goes Abroad Media Roundtable Episode: Lessons from the “Podcast Election” – Audio’s Role in Politics ( : Spotify, Apple, YouTube) November 13, 2024 Influencer Edition: Top CAOs Weigh in on Their Biggest Pain Point – ATTRIBUTION; Podcasts Recommendations to Start Your Year Off Right; The Podcast Election Breakdown Media Roundtable Episode: MMMs, Advanced Radio, & Pixels – Lessons from the CAO Attribution Forum ( : Spotify, Apple, YouTube) November 20, 2024 Influencer Edition: Persuasive Audio Advertising on Ad Infinitum’s Latest Episode; Spotify Shares New Creator Tools; Elves and Burglars Take Over Recent Industry Podcast Media Roundtable Episode: Ad Infinitum S2E10 – Congruent Cues with Chelsea Campbell ( : Spotify, Apple, YouTube) November 27, 2024 Influencer Edition: Gobble, Gobble, Gobble, Gobble, Gobble, Gobble, Gobble, Gobble, Gobble, Gobble, Gobble, Gobble, Gobble, Gobble Media Roundtable Episode: Video, Audio, or Both? – Shaping the Future of Podcast with James Cridland ( : Spotify, Apple, YouTube) DECEMBER December 4, 2024 Influencer Edition: CAOs Collaborate on All Things MEASUREMENT; “Recycle Bin” Gems; Amplifi Looks Back at “Audio in 2024”; Podcaster’s Endeavors to #SAVETHEFAMILYFARM Media Roundtable Episode: Measurement: Untangling the Knot ( : Spotify, Apple, YouTube) December 11, 2024 Influencer Edition: MRT’s ‘24 Year in Review; Spotify’s “Wrapped” for CAOs; “Explosive” 2024 Podcast Trends; Edison’s 2024 Recap; The FBI Negotiator and the Podcast Host Media Roundtable Episode: A Look Back at 2024 – AI, Video’s Rise, the Podcast Election & More ( : Spotify, Apple, YouTube) December 18, 2024 Influencer Edition: 2025 Prediction Time! What Our Audio Experts & The Industry Believe is In Store for the New Year; Taylor Swift’s Future Sister-In-Law (?)’s Podcast. Media Roundtable Episode: A Look Forward to 2025 – Trends That Will Shape Audio( : Spotify, Apple, YouTube) We hope you had a chance to catch up on the weeks you may have missed and revisit the moments that shaped 2024. Let us know: What stood out for you as the biggest highlights of the year? What are you looking forward to in the world of audio for 2025? Email us. Thanks again for inviting us into your weekly inbox. Exploring our evolving industry with you is a joy and honor for all of us on the Oxford Road Influencer team. Please stay tuned for our regularly scheduled programming next week. Cheers to 2025!
Here’s What We Learned: The Influencer Opens the 2024 Archives
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June 26, 2023
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Broadcast week #27, and just like that, we enter the second half of the year!  Sadly, there is no podcast this week, but the Media Roundtable team returns next week for a special anniversary edition, so stay tuned.  This week, The Influencer kicks off H2 with a classic edition to keep you in the know on the news stories you may have missed, podcasts you should consider, and examples of podcast hosts who get it! Check it all out below. The Classifieds Groundbreaking Sitcom Gets the Podcast Treatment Fresh from their Max Documentary and national tour, the hosts of Smartless are premiering yet another show in their fast-growing network. Available via Wondery, Just Jack & Will brings back Will and Grace leads Sean Hayes and Eric McCormack for a much-needed rewatch of their 11-season sitcom. In their first couple of episodes, the duo easily reminisce about the ups and downs of television production in the late nineties, the eventual character arcs of the four leads, and reveal never before heard details. So far, they have interviewed iconic showrunner James Burrows and creator Max Mutchnick, but it’s likely we will also see appearances from Debra Messing and Megan Mullally. Get your own Stoli on the rocks with a twist, don your Cher wig, and shimmy to the link below for more details. Broadway Star Gets the Queen Treatment Beloved by Broadway, thanks to their starring role in Chicago, Jinkx Monsoon is a powerhouse presence in the entertainment world. Probably best known for their wins on RuPaul’s Drag Race and All Stars, Jinkx has always been seen as a kooky character who honors vintage pop culture. Extremely personable in and outside their community, Jinkx spends each episode of their podcast interviewing friends and celebs alike. Available for sponsorship from Slate through Forever Dog, this opportunity is best suited for advertisers looking to reach pop culture and TV show-obsessed Millennials and tastemakers alike. This is also a great choice to book seasonally around Drag Race competitions. Keep saying, “water off a duck’s back,” and you’ll easily find the link below. In Case You Missed It Podcast Forecast: Sunny with a Chance Podcasting has seen explosive growth. In fact, since 2020, spending on Podcast ads has more than doubled to approximately $2.0 billion, according to eMarketer data. Eric Nuzum, the Audio Insurgent, notes a concerning trend: despite the increase in new shows, the average audience per show has decreased. He suggests publishers remedy this by producing better content with more effective marketing support to build their audiences. Kind of a no-brainer, right? There is strong demand for Podcasts by consumers and advertisers. To capitalize on this demand and to continue the growth trajectory for Podcasts, publishers need to invest in compelling content that is marketed to reach new audiences. Read More So Long Stitcher This week, the Lilo & Stitch celebration, 626 Day, happened (apparently, that’s a thing), but over at the popular podcasting app and web service, Stitcher, nobody is celebrating. By way of Ashley Carmen from Bloomberg, SiriusXM will shut down Stitcher on August 29th to make way for its updated SXM app, set to launch in the fall. The decision was made to consolidate their podcast offerings and focus on integrating podcasts into their flagship subscription service. With the launch of the updated SXM app, folding in content from Stitcher makes sense. The SXM app has a broader distribution which should drive growth for Podcasts currently on Stitcher. One change: the Stitcher app had an ad-free tier, while the SXM app won’t for Podcasts.  Read More Nielsen Reports on All Things Audio When it comes to audience measurement, Nielsen is the gold standard, and reading their most recent report on Audio is mandatory for all Influencer readers. In addition to other surprising findings, the report shows that AM/FM radio delivers mass reach and is the dominant audio channel for time spent listening. The report also shows changes in Podcast listening with heavy usage increasing, especially while commuting and traveling. When it comes to driving short-term performance, Podcast and Streaming Audio have increasingly become the lead audio channels. However, Radio is still the lead audio channel for delivering broad reach. Just ask P&G. Read More This Week in Great Podcasts Jade+X.D’s Payday Hack This week the Jade+X.D. podcast challenges your conventional idea of payday with their endorsement for EarnIn, the app that lets you access up to one hundred dollars of your paycheck a day within minutes of earning it. Xavier D’Leau(the X.D. in Jade+X.D.) dishes from personal experience, having used the EarnIn app back in his days working a 9-5 job. It’s a good sign when you hear the host light up about a product he no longer uses, especially when he can express how it made getting by in an expensive city like New York easier. Xavier makes his message feel relatable and effortless while not sugarcoating the facts. That’s what the Jade+X.D. podcast does so well–strike that perfect balance between being no-nonsense with the facts while keeping the ad fun for listeners. Listen Here
2023’s Home Strech; The Smartless Network Grows; The Audio Insurgent Rains on Podcast’s Parade; Nielsen Weighs in on All Things Audio
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May 24, 2023
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Spring is out, and Summer is coming at you faster than time Jimmy went head-first down the nearly vertical slide at Raging Waters. This week’s edition is a podcastless version of The Influencer, but that doesn’t mean we won’t share the media info you need to know. Keep reading to learn more about: Our penultimate group of AAPI podcasts you should consider sponsoring. The media news stories you may have missed, like how AI is changing the endorsement landscape and how the writer’s strike will affect your marketing efforts. An example of what may be the most transparent personalized endorsement ever recorded from a host who is not afraid to talk about the tough subjects. That’s all we’ve got this time around. For this weekend, may your BBQ be hot, your iced tea be cold, and may we all remember those who made the ultimate sacrifice to serve our country. Happy Memorial Day! The Classifieds Candid Comedians Create Chuckles Our May classifieds will continue highlighting AAPI hosts, and our selections this week feature female-hosted comedy offerings.. Hosts Annie Lederman, Esther Povitsky, and Khalyla Kuhn are all well-known comedians with a penchant for foul language, radical empathy, and open dialogue that would make most people blush. While most podcast hosts try to be your best friend, this trio emanates cool girl energy, untouchable yet entertaining. Brought to you by All Things Comedy, the now two-year-old podcast has been a go-to for any client looking for female-focused options with a simulcast insertion. Though the content is decidedly NSFW, the slate of guests more than makes up any brand safety concerns, including heavyweights such as Nikki Glaser, Jamar Neighbors, and Tefi. Women’s Internet Protector Becomes Podcast Maven Growing a thick skin can be challenging to do in today’s world, but Tik Toker Drew Afualo has somehow done it and is helping others grow their own. Recently partnering with Spotify and available on Past Your Bedtime’s YT Channel, Drew’s show has gained immense popularity with TikTok-focused Gen Z listeners. Drew’s your friend, big sister, and protector, and in her interview-based podcast, she speaks to other internet celebs about her unique brand of female empowerment. If you’re looking for a sassy comedic society-and-culture offering, The Comment Section should be at the top of your list. In Case You Missed It Why You Need to Care About the Writer’s Strike You wouldn’t think the Writer’s Guild strike would impact podcast, but it does. With fiction and story-based podcasts all under the guild’s purview, audio’s darling has not eluded the first WGA strike in 15 years. However, nonscripted podcasts and non-produced streaming content will undoubtedly fill in gaps for those interested in must-see TV and new, timely content choices. Unscripted everything will have higher than average engagement, and marketers getting in now will reap the benefits. Read More Audio A.I. Part One A.I. technology is changing everything, and this week, we have two examples of how one of audio’s biggest players is addressing both the pros and cons of this emerging technology. First, the sweetheart of streaming, Spotify, is actively removing songs created by the AI.. music generator Boomy as a part of their ongoing effort to root out artificial streaming. But while they’re limiting the use of A.I. on that front, Spotify is embracing it elsewhere… Read More She’s a Woman (Audio A.I. Part Two) On the other side of the A.I. coin, that personal endorsement on your favorite podcast might not be as authentic as you thought. Business Insider reports that Spotify is developing AI technology to mimic their hosts’ voices in their advertisements. Bill Simmons, the founder of The Ringer, which Spotify now owns, is quoted in the article discussing the application of the technology for advertising.  This could mean a future where synthetic voices are used for host-read advertising. Another application cited is the ability to use the technology to translate Podcasts into other languages, thereby expanding reach to new audiences. Advancements in A.I. technology are unfolding, with principles and rules mostly unwritten. In the new world of A.I., it will be paramount for publishers and advertisers alike to be transparent on how the technology is applied. Read More We Have Some Work to Do Despite our best efforts, digital audio advertising is still a work in progress. The World Advertising Research Council (WARC) conducted research on the growth potential for digital audio advertising, particularly in the podcast industry, and summarized that lower adoption of digital audio is likely due to lower awareness among marketers. For example, almost 25% of respondents in the study remain unaware of live-read ads. Regular readers of The Influencer: this means you are more knowledgeable about the audio ecosystem than the average person, which could be a competitive advantage against other marketers still catching up to the power of digital audio advertising. Take all the land grabs you can now before everyone else discovers our secrets. Read More This Week in Great Podcasts The Hiring Tool Behind the Velvet Rope Nothing inspires an audience quite like a good redemption story, and when you get one from a host as honest as David Yontef, it’s as good as gold. In a recent read for the hiring platform Indeed, David shares a story about when he had to fire several employees because he lacked the proper resources to vet potential hires. David shares how pre-vetting candidates with Indeed has helped transform his hiring process and invited his loyal audience to do the same. David’s ability to be so open should be no surprise since he hails from Reality TV, and his podcast Behind the Velvet Rope features spills back the curtain on Reality TV’s most recognized names. If you’d like the influencers supporting your brand to be as enthusiastic as David, click below to learn how we approach matching the right brands to the right hosts. Listen Here
How Audio is Dealing with A.I. Tech; The Writer’s Strike Affects You; AAPI-Focused Podcasts You Should Consider; Pod Host Makes a Millionaire Match
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April 27, 2023
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newsletter
Behold! A podcastless edition of The Influencer.  While we love our Media Roundtable podcast, it’s always fun to share a classic Influencer edition where we share the media opportunities and news stories you may have missed while showcasing the finest reads from podcast hosts who know how to do it right. In this week’s edition, we’ve got two podcasts that show promise for advertisers who have the guts to test (or retest) political programming, the latest industry news you probably missed, and a podcast ad read that promises to change everything. The Classifieds Looking Ahead As We Revisit the Past It’s been dicey for political media figures lately, and the news landscape has been fraught with turmoil as election coverage continues to ramp up – and it’s only going to get wilder from here. We’re covering two political news podcasts that are looking toward our nation’s future and how we want to shape the current conversation. In its newest season with The New York Times, The Run-Up has seen a tremendous debut and is slated to run for 12-13 episodes. Astead Herndon returns to host once more and has already covered some of the more obvious questions related to the two-party system, previous mid-term insights, and the far-reaching impact of 2020. Pinging between Democratic and Republican strategies makes for an even-handed approach well suited for clients looking for news options that lean political but aren’t decidedly skewed. Familiar Face Pops Up At New Media Home Something is rumbling over at Rumble, the newest conservative internet bastion to emerge in recent years. Though it houses many different media properties and familiar figures, it has been consistently mentioned in conversations about YouTube demonetization and free speech. The mostly video enterprise is a new home for Glenn Greenwald, a stalwart journalist and founder of The Intercept. This particular opportunity is audio in nature, but the content also broadcasts via Rumble every night, and it’s also available on the platform after the fact. While the reach isn’t as significant as YouTube, this concentration of a singular demographic is worth its weight in gold. Many of our agency’s clients are already booked on similar properties and would be great candidates for this chart-climbing opportunity. In Case You Missed It AM’s Fight For Relevance Ford announced that they are removing AM radios in cars and trucks as soon as next year, which has brought a massive push to save the media channel. Westwood One published an article last week entitled “82 Million Reasons To Keep AM Radio In Vehicles, Why AM/FM Radio Is Still The Queen Of The Road which extols the virtues of terrestrial radio and how AM/FM radio still dominates in-car listenership. We did some research and discovered that while many electric cars do not include AM radio due to electromagnetic interference, Ford appears to be going a step further with the removal of AM radio from its new and updated models. So counter to what most industry experts have been hypothesizing, radio’s demise may come down to the fact that automakers may simply stop installing it as a standard feature in their cars and trucks and it phases out like the 8-track. Check back with us in the next few years to see where AM radio fits in the audio ecosystem. Read More Americans Trust Podcast When it comes to news, there is a deficit of trust on both sides of the aisle, but a recent article from Axios says Podcast listeners trust the news content they tune in to hear. Many brands avoid news content altogether for brand safety, but we think it’s time to reconsider. Daniel Granger, Oxford Road’s CEO, said it best: “Topics aren’t the problem. The problem is when difficult issues aren’t handled responsibly and where media voices attack people instead of problems or policy. The work that Ad Fontes Media, Barometer, and other groups are doing allows brands to support important news and conversations in a healthy way that hasn’t existed before. If you would like to see how these tools are helping advertisers walk the tightrope of performance and brand safety, click here. Read More Hey Boomer, It’s Called a Podcast Specifics change based on who you ask, but most industry insiders agree that Podcasting started sometime between 2000 and 2005, and by the time Serial dropped in 2014, it all became mainstream. But despite the fact that 41% of Americans tune into podcasts each month, your parents don’t care. One of the benefits of Podcasts is their ability to deliver to younger audiences. However, that doesn’t mean Boomers aren’t an important audience too. Growth in listenership among Boomers is also important to increase the overall reach of Podcasts. So why aren’t they tuning in? This sounds like a case for Jessica Fletcher and Ben Matlock. Read More This Week in Great Podcast Reads This Changes Everything It’s not hard to see how podcasts like This Changes Everything have grown in popularity over the last few years. The business of providing support for relationships, mental health, family, and everything that falls under them continues to thrive, but what sets This Changes Everything apart from the rest of the podcasts in this category? Aside from the hosts’ credentials in counseling and family therapy, their willingness to open up about their own personal struggles is perhaps what keeps their audience’s attention the most. Their read for the physician-formulated all-natural hair supplement Nutrafol cites three different examples of hair loss, two of which come from their own experiences. Host Sarah Rice’s story gives dimension to the problem by associating her hair with her brand, raising the stakes. Co-host Jeff Guenther offers his take on the matter, showing how the problem is far-reaching. This team gives you the problem from all angles and dares you to say no to the solution they’re offering. Listen Here Oxford In The News Chief Audio Officer? You’ve heard about CEOs, CMOs, and CFOs, but what about CAOs? Oxford Road, along with Spotify, quip, and Tommy John, have launched the “Chief Audio Officer’s Club” to provide a space for advertisers to gather and exchange ideas as they increasingly turn to audio as a marketing channel. The recent article from Marketing Brew lays out the goals of this exclusive club, and if you’re interested in joining, click HERE. Read More If you’ve read this far, thank you! The Influencer is a production from the team at Oxford Road. If you like our sometimes sassy, mostly informed POVs on the wonderful world of audio advertising, you should see what we do for our clients. Interested in seeing how we could help your business? Contact us at influencer@oxfordroad.com
AM to PM: Political Podcasts, Radio's Last Stand, and the New Cronkite Era
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April 19, 2023
podcast
podcast
This week on the Media Roundtable: Industry Edition, the agents of influence are tackling billion-dollar ideas, 13,000 true fans, and two-tiered surveys. Let’s dig in. Leading the charge again is Oxford Road’s very own Jennifer Laine on the host microphone, along with fellow Oxford Road luminaries Dan Granger, and Steven Abraham. We also welcome a special guest, 5-time author, marketing thought leader, and host of the podcast Joseph Jaffe is Not Famous, the one and only Joseph Jaffe. At the top of everyone’s mind: HDYHAU FTW – The game-changing Oxford Road attribution white paper is out! We’re tossing vanity URLs into the bonfire and riding predictive text into the sunset. Download it for free now (and tell them the Influencer sent you ). The MVP YouTube Podcast – Can you say minimum viable product? Podcasts on YouTube can still work if they’re messy, imperfect, or barely video. We break down why Podcaster and advertisers shouldn’t wait for perfect to get on YouTube and jump in. Welcome to the (3rd) Party – Podscribe’s download counting method has just now been certified by the IAB, which means there’s finally an IAB-certified measurement provider that’s not selling media. It’s a big trust-building step for the industry. Short on time? A recap of each topic is shared below, but for industry insights you won’t get anywhere else, hear the full episode by clicking the link below. Listen Now
Joseph Jaffe is not famous. But, he is on our podcast.
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April 5, 2023
podcast
podcast
This week, our podcast returns for its first true “roundtable format” in weeks, with longtime MRT contributor, and Oxford Road Associate Media Director,  Kristen Duenas leading as our host. Joining Kristen is Neal Lucey, our EVP of Strategy & Product, and Gary Brown, our Director of Growth, to dive into the most important topics facing marketers right now, including… TikTok Shut Down? – –  Is Congress’ obsession with the Chinese social media company truly about data concerns, or is there more to it than that? The team dissects the underlying issues at play. Audio’s Forgotten Child – – P&G is diving into radio big-time with a 40% increase in spending YoY. Our team reveals the not-so-secret reasons why. Edison Research’s Latest –   –  Is YouTube more popular than terrestrial radio? The latest release from Edison Research on audio listening habits may surprise you. Follow The Money – – Do you think artists are getting a flat rate per download of their song babies? NPR’s Planet Money created a fake record label to determine exactly how artists get paid, and it’s not what you think. Take a Beat on AI? –  + – Are you ready to lay down to the AI overlords yet, or are you on the side of Elon Musk, who says we should all take a beat and think about it? Our team chats about the pros and cons of each. Your fast track to being “in the know” on today’s news is just a click away. Listen Here
MRT Industry Edition Returns with First-Time Super-Host Kristen Duenas
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March 29, 2023
podcast
podcast
(Drumroll please) On this Media Roundtable: Industry Edition, we’re bringing you a special episode called “Sound Success.” Haven’t given much thought about how your brand should sound? All that’s about to change. Oxford Road’s Stew Redwine is back on the lead microphone, joined by fellow Oxford Road audiophiles Steven Abraham, Neal Lucey, and Jennifer Laine. We’re on a mission to prove why audio is so valuable, powerful, and frankly fun that it deserves a place of honor in all of your campaigns. Here’s why: Listen to the Data – Some eye/ear-opening results on why you should include music, sonic branding, and multiple voices. Pavlov Would be Proud – Ring Doorbell’s sound is so memorable, dogs react to their TV ads. Off-Target – The spicy take on why creative matters five times more than targeting. Sounds like Jargon – Get the definitive difference between Sonic Branding, Audio Logos, and a DNA Brand Anthem–and why it matters. Listen up, and you’ll never hear your ads the same way again. Listen Here
Sound Success: Oxford Road Creative Director Reveals the Simple Secrets to High-Impact Audio Advertising
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the influencer
February 22, 2023
newsletter
newsletter
You know how it’s okay when you tease a family member, but if anyone else pokes fun, you get angry? That’s what happened last week when our Oxford Road Founder and CEO Dan Granger read a recent article from the New York Times about the Podcast industry that painted a grim picture of the future. Dan took to LinkedIn to provide a more well-rounded view of the Podcast industry–one that embraces the still-emerging medium warts and all. Yes, growth has slowed, but as Dan states, “pricing is getting more rational, and brands that are in a position to grow can get back to the returns we saw in the early days (which were staggering).” Yes, it seems as if Podcast is once again in a buyer’s market, and we couldn’t be happier about it. If you’re ready to take advantage of the new opportunities Podcast presents, we hope that The Influencer provides some of the tools you need to succeed.  This week, we’re concluding our celebration of Black History Month by highlighting two podcasts, that in addition to being entertaining, actually work for performance marketers. Next, we dive into the world of personal endorsement and explore how to get the most out of your ad reads. Rounding out our In Case You Missed It section, we have more stats and charts than most can handle (we believe you to be a rare breed, dear reader–you can handle it). Finally, we wrap this week’s edition up with an example of a podcast ad read that showcases an uncanny transition between content and advertisement. Read More Here
Podcast - A Buyers Market Again
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Norm Pattiz
December 7, 2022
thought-leadership
thought-leadership
On Sunday night, Podcast lost a Founding Father. Norm Pattiz, the architect of modern Network Radio who launched Westwood One in 1976 and pivoted to create Podcast One in 2013, passed away at 79.  Like most Founding Fathers, Pattiz’s career was marked by the complexity of great deeds while daring greatly, enjoying the spoils, and of stories of a high-flying media mogul from a bygone era colliding with the values and expectations of our modern world.  Tributes this week describe Norm as a “Pioneer,” “Innovator,” “Charismatic,” “Imaginative,” “Showman,” “Unstoppable,” “Always trying new things,” “Could see around corners,” “Crazy about his wife, Mary,” “Revolutionary.”  Beyond his defining contributions to the radio and later podcast industries, Norm was chairman of the board of Lawrence Livermore and on the board of the USC Annenberg School for Communication and Journalism. He was appointed by President Clinton to the United States Broadcasting Board of Governors and reappointed by President Bush in 2002. In 2009 he was inducted into the National Radio Hall of Fame.  Norm was a staple at Laker Games, always sitting Courtside across from Nicholson wearing something audacious, often attracting nearly as much attention as the players.  At the time of publication, the author remembers Norm Pattiz as a friend.  But it didn’t start that way.  It was 2012, and after six years of poking at the budding universe of on-demand audio, I was looking for a way in. I served as a foot soldier in Clear Channel’s army (now iHeartMedia), selling and managing local radio campaigns. I knew the field was ripe for disruption and believed to my core that Podcast would be the answer, and I couldn’t find a way to make a living at it.  Then I met Adam Carolla. He was doing a hit on a local radio broadcast to plug his new podcast venture in a studio a stone’s throw away from my desk. He was the first household name to leave traditional media behind and go all in on the new platform. And he was right down the hall at Clear Channel. So I waited until he finished and pitched to get permission to sell sponsors into his show as he walked to his car. We ran a few tests, and the ads worked like magic for our clients.  Along with my trusted associates Gary Brown and Miranda Romano (still key leaders at Oxford Road), we began a cold outreach campaign to any podcasters with enough published reviews on apple to suggest a marketable audience. Then I saw the headline that former radio colleague Kit Gray had teamed up with Radio Industry Titan, Norm Pattiz, to launch a new venture organizing an independent network to turn this fledgling forum for audio hobbyists into an entire industry.  When Norm Pattiz entered the podcast arena, it was a shot across the bow. He locked up Adam Carolla in a representation contract as the cornerstone of his new network. Despite our efforts, there was no getting around Norm Pattiz and PodcastOne. I had heard stories about Norm, the radio legend, and I instantly believed they were all true the moment we met. He was intimidating. Like the legends of old Hollywood powerbrokers who might say, “You’ll never work in this town again” if you crossed them. His assistant would call you and say she had Norm Pattiz on the line. But when we spoke about the business, he was focused, measured, and saw imaginative paths to a win-win.  I accepted the new reality without any alternative options, and we started conducting business in good faith.  Norm always delivered. He and his team worked with us to ensure client objectives were met while adding a pinch of old-fashioned Hollywood razzle-dazzle. The guy had first-class taste and the resources to create experiences that caused bonds to form between Network, Talent, Agency, and Client. The consummate showman, he taught me how we could do serious business and still have some fun. He had a bit of PT Barnum in him and modeled ways to stand out in an industry I’m still trying to digest. He was also funny and enough of a rascal that age wasn’t a burier to the relationship.  Norm was not for everybody, but he was definitely for me. He has his fingerprints on the success of our agency and supported us as we rose from a struggling startup to the leading independently owned audio agency in the world. Over time, I got to know Norm better. I respected what he was able to achieve in our industry and found him very accessible in giving me advice on what it meant to run a business.  He made his way into my heart most deeply as a true friend to Oxford Road and me in a time of need. After a few years of meteoric growth at Oxford Road, we entered a season of growing pains that introduced new challenges I had never experienced. Norm ended up on my business 911 list and graciously guided me out of some jams, for which I’ll be eternally grateful.  Norm Pattiz believed in me. He would invite me to guest on shows and panels. When the pandemic hit, I started a new podcast for marketers to help guide them through uncharted waters. Lke many partners, Norm came on the show as an early guest when we didn’t have the audience to justify his time. Not only did he come on, he also contacted me after and invited us to join his network, knowing full well our niche focus would never be a real money maker. That’s why today Media Roundtable is part of the PodcastOne network.  Norm was a visionary. Like Cornelius Vanderbilt moving from shipping to rail at 70, he left the industry where he had made his fortune because could see change was in the air. Podcast would disrupt Radio and become the digital beachhead to revitalize the industry, and he saw that years before his radio peers. Pioneers are generally complex people, and Norm Pattiz was no exception. But if you want a revolution, you need to accept complex people as friends. Hopefully, they’ll accept your complexities too.  If you work in the podcast industry or even listen to podcasts, you should know that Norm Pattiz was the first true Captain of Industry to step onto the field. In his final act, he rolled up his sleeves and poured the concrete for the roads we’re now walking on.   Norm positively impacted millions of people, and I will raise my hand and say he made my life better through his generosity, wisdom, and friendship.  Farewell, my friend. May your voice forever echo. Dan
Podcast Loses A Friend
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October 12, 2022
newsletter
newsletter
Fall is here, and Q4 is in full swing. This week’s Influencer comes to you with a slower-than-usual news week which is fine by us because we’re focusing on mental health.  We have two interesting stories in the podcast space that you may find interesting – one will make you feel good, and the other is guaranteed to excite your mind with possibilities while being potentially a little scary.  We’re also sharing two podcasts focusing on mental health that perform extremely well for advertisers while doing good in the world – a win-win in our book. Additionally, we share a spectacular aircheck from a podcast about mental health that shows that a podcast doesn’t necessarily need to be a spot-on fit for a brand to make an extremely solid connection in their reads. And finally, our very own Dan Granger was a guest on the career-focused podcast POZCAST last week to further his crusade for live reads and nutrition labels on podcasts while sharing the career path that eventually lead to the formation of Oxford Road.  Read Here
Oxford Road Founder & CEO was a Guest on POZCAST
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September 28, 2022
thought-leadership
thought-leadership
As the Southeast prepares for Ian’s most unwelcome arrival, and the crisp fall air starts to hit other parts of the country, buckle up! We’re all plowing like a freight train into Q4 and onward into 2023. This first autumnal edition of The Influencer is an off-week for our Media Roundtable podcast, but we’re still hard at work, bringing you the media news you need to know as you sip on your 3rd pumpkin latte of the day. In honor of Hispanic heritage month, this week’s classified section highlights two podcasts that should be considered by all podcast advertisers, especially those looking to expand their reach to a multicultural audience. In media news this week you may have missed, we’ve got a few stories that cover everything from a media exec. setting the record straight on digital audio measurement to how to use celebrity missteps in your creative and more. Finally, we share a great example of how getting creative with finding a personal connection between brand and host can have some massive payoffs in ad performance. In all seriousness, our thoughts go out to those affected by the hurricane – stay safe. Thanks for reading
A Week Off for The Media Roundtable
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August 31, 2022
thought-leadership
thought-leadership
The “who’s who” of the Podcast Industry gathered last week in Dallas for the 8th annual  Podcast Movement. On next week’s Media Roundtable podcast, Oxford “Roadies” who attended will share their take on this year’s event, but this week we’re talking about the “Ben Shapiro incident” that is making news with a post by Oxford Founder and CEO, Dan Granger. Ben Shapiro Canceled at Podcast Movement – Here’s What We Need to Do  By Dan Granger As some of you may have read, last week I was compelled to author a rant in the form of a series of LinkedIn posts about Podcast Movement’s Twitter Apology for allowing The Daily Wire Founder & Editor-in-chief Ben Shapiro’s presence at the conference, and the harm that it caused. As noted in my post, while many of my own personal views contrast with Ben’s, his attendance was as legitimate as mine as a speaker and in line with the diverse community environment I’d come to believe Podcast Movement was all about. In fact, The Daily Wire, his media property, was a paid sponsor! After posting to LinkedIn, I was surprised by how many others from across the industry felt the way I do, even those that despise Ben. In short, Podcast Movement’s hasty negative response went against everything many of us in this industry have been fighting for including tolerance, credibility, and evenhandedness in media. Instead of first consulting the community, data or event tools, they bluntly canceled without clear explanation, or reconciling their decision with their stated mission. I was grateful to see The Blaze write a story to amplify my message. I only wish that more journalists who do not align with the views of Ben or The Daily Wire would speak out as well. I’ve always been captivated by the quote (often misattributed to Voltaire), “I disapprove of what you say, but I will defend to the death your right to say it.” Sometimes I fear that this spirit has been lost in modern media, where contradictory ideas and views are seen as harmful threats instead of invitations to a conversation in a good faith search for truth. I hope the public shaming and disavowing of sponsorship of Ben Shapiro will serve as a teachable moment and cause us all to look in the mirror. If we truly believe in the free exchange of ideas as a foundational pillar of our democracy, then more of us will need to stand up, particularly for people with whom we have the most clear disagreements. What now? If Podcast Movement really is a diverse community, I propose we all come together for a town hall event to discuss what happened and find ways to do better in the future, or at least address their new organizational values, which would make decisions like these less of a surprise. Why? 1) It would allow the Podcast Movement community to hear from one another. Of course, Podcast Movement reacted to the concerns of attendees. But, in their approach, they ignored others and their own decision to allow The Daily Wire to be a sponsor in the first place. The move came across as tone-deaf, disingenuous and intolerant. 2) It would allow us to dive into helpful discussions about community tolerance and tools as best practices for “hard calls” versus seemingly partisan moves by, I’m sure, the very well-intending humans in the loop. What do you say, Podcast Movement, your place or mine? You’ve got a standing invitation to The Media Roundtable for a good faith discussion.
Ben Shapiro's Surprise Podcast Movement Appearance
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August 16, 2022
thought-leadership
thought-leadership
By Dan Granger One of your first jobs as a marketer is to follow the marketer’s version of the Hippocratic oath–to do no harm to your brand. But your other job is to grow, and these directives can easily come into conflict. Advertising on politically-oriented shows or leveraging hosts with strong followings can be a way to capture attention in a crowded space. But that also exposes your brand to the controversies that the hosts and their guests can create. You don’t have to look far back to have an example of how these controversies go for advertisers. Here’s what you’re likely to expect. First, the host or guest says something controversial that a specific group wants to call out. Next, you would receive an email—from a seemingly credible media outlet, blog, or group—seeking comment about your intention to continue your existing relationship with the program. Oftentimes, there’s a deadline for you to make a comment before your brand name is released on a list. That list will be used by a constituency who will contact you and others at your company—accusing you of supporting the beliefs of the offending party.  Usually, the host’s words are taken somewhat out of context, but it doesn’t matter because the optics are bad and you wish they had made their point differently. You are tempted to respond to the email. However, real customers are rarely involved. Usually you will start to receive pressure from within your company. Questions start flying at you about why you would ever consider affiliating your brand with programs that so clearly do not represent the values your company represents. All the pressure to hit growth and CAC goals are out the window and now you must respond—or so it seems. All of this has happened in a matter of hours. It is at this precise moment that you must ignore your impulses to act and take a moment to pause amidst the immense amount of pressure and judgment surrounding you.  Instead of following your emotions…Here’s what you need to do: Address Internal Stakeholders  Say Nothing Publicly Immediately “Pause” Your Media Investment  Gather Facts and Think Deeply Lay Out All Your Options DECIDE One final note. Last year we began working with a company called Barometer to build a tool in order to proactively get ahead of this type of scenario. Powered by AI, Barometer is able to apply a Brand Safety & Suitability score by rating each episode and show using the GARM framework in order to determine the risk level of content. By looking through a host or shows track record you, as a brand marketer, are able to determine if the content they put out is consistent with your brand values and if it’s something you can feel confident sponsoring based on their track record. As a brand marketer you don’t have hundred of hours in the day to listen to new shows you’re looking to test or to track episodes released by the hosts you’re currently choosing to sponsor. Barometer does this for you, all you have to do is sign up for an account and assign risk levels (no, low, medium, high) you are comfortable with across the 12 Risk adjacent elements GARM warns against. In a matter of second you have full transparency into the content of the show, can see potential issues flagged, and are able to make a data-backed decision as to whether or not you feel confident investing your brand dollars in a show. Go forth and spend your influence wisely.  Contact Oxford Road Today
Oxford Road's Path to Brand Safety & Suitability
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August 3, 2022
newsletter
newsletter
Kids are returning to school, and OOO email replies are hitting inboxes as employees take last-minute vacations. Still, as summer winds down and things get back to normal, general economic uncertainty looms over us like The Mothership from Independence Day.   While the debate on whether or not we’re officially in a recession continues, things are changing. A recent report from eMarketer said, “an ad industry downturn isn’t just coming—it’s here.” But before you get too down in the dumps, things aren’t as bad as they seem. In a recent report, Insider Radio sheds a little positive light on the state of media. According to the report, total advertising spending will remain in growth mode through 2026, and the rates are merely “returning to normal from inflated pandemic-era highs.” Despite the predicted growth, the report shares that the downturn is still negatively affecting areas of the ad industry.  Consumers are reducing their spending in specific categories 20% of advertisers have cut their budgets (Automakers spent 23% less on advertising in June) The advertising industry cut 2,400 jobs in May Advertisers are running away from connected TV due to high costs and concerns about impression accuracy  Now is the time to reassess your strategy and focus on media channels that can produce trackable results. For more tips on how to futureproof your brand, keep reading to hear professor Mark Ritson’s take on what you need to do.  Also, in this week’s edition, we have two very different podcast opportunities for your consideration, more top stories from the marketing world you may have missed and a fantastic aircheck from the hosts of Bad on Paper. Enjoy the rest of the summer; the last half of this year will be wild.
Economic Uncertainty is Not All Doom and Gloom
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5k is not enough
May 4, 2022
thought-leadership
thought-leadership
$5K is not enough budget to test into a new media channel. It might be enough to test a single tactic within an existing channel. The effectiveness of this is doubtful unless you have an incredibly high conversion rate from a low AOV, a free offering, or a top-of-funnel vanity metric (which is another topic altogether). For the rest of the brands with revenue-based measures of success, a $5K budget is like using a drop of paint on a wall to determine its dried shade. New media channels are a gamble. To balance risk and upside, structuring a test with an outcome in mind and spending as little as possible to understand the viability of a campaign, via both performance and scale is responsible. Early in my customer acquisition career, I was so excited to test everything emerging under the sun. Back then I had to pass on most deals larger than five figures because my more experienced management did not see the upside of what I thought was a nominal risk. So, I had to stay under that figure or make a compelling case for anything greater. Why? Because I chose not to focus on pushing what is working in favor of the shiny or grass is greener for further growth. The greater budget freedom was not available to me because I struggled to put together a strategic rationale that explained why X was a better use of resources than Y. I was ahead of the curve in quantifying funnels (or customer journey) and measuring performance, but could not explain why the gamble was worth a five-figure bet in a manner that demonstrated upside. As a result, I spent too much time testing networks and platforms that did not have minimums.  Hoping the immediate performance was close enough to our average performance to increase our investment. When it did, I would graduate the channel from my bench into my core mix. When it didn’t and was more often the case, I’d still consider coming back to the channel when there was a material difference between their product and ours. Like most MLB batters, tests converted in the typical 25% range, so I would reference the difference between an all-star (.300 batting average) and a failure (the “Mendoza line” of .200). Today, a round minimum figure to test a media channel is too often used to justify required FTEs in order to make sure the brand is taken seriously. In a rational world, a minimum test budget is a byproduct of bespoke brand KPIs calculated from a bottoms-up approach. I understand a media channel or agency’s cost of doing business, but it shouldn’t come at the expense of their future growth from the brand. A publicly traded ad platform prompted this rant. They said $5K was enough to test. And in Q4! The brand’s media agency agreed. I requested their forecasted results and what went into the figure. None were used. Just that $5K is enough to test. I couldn’t resist asking what AOV they used in their forecast. When they shared it was 20% of ours, they assured me that their recommendation remained valid. A month after the test concluded, a campaign recap was not put together to tell its story and how less than the minimum amount was actually spent. The test was a waste of everyone’s time involved because we have inconclusive results of whether or not this channel could be viable. Still, it stands to reason that a minimum ought to be brand-specific because if your measurement of success is a purchase with a high AOV and lower conversion rates, your minimum will be more than that of a brand with a greater conversion rate (because of a lower AOV or other reasons). $5K is not enough, in fact, after years of experience, $50K is really not enough to test something like audio. In fact, audio may be one of the less expensive alternative mediums to test into due to creative production costs. If I could manage my younger self, I would model forecasted results from the bottom up with comparable, actual conversion metrics. Then, incorporate the media channel’s average CPMs, CTRs, and other metrics, creating a red flag when the outcome likelihood of success is out of whack.
$5k is Not Enough
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what to in need to do in 2022
January 12, 2022
thought-leadership
thought-leadership
By: Dan Granger A neon sign hangs in our office that reads, “Here’s What We Need to Do.” At Oxford Road, our agency business depends on us being a consultancy as much as a service provider. So the quality of our recommendations is the most valuable asset we bring to the market. Besides, everyone has already put out their ’22 predictions, and predictions are only as good as the action they spark. We’re in the performance business and much more concerned with outcomes, so let’s try something new.  These are the seven key initiatives that would demonstrably expand and optimize the podcast industry in 2022 presented as headlines we wish would be published before this time next year:  Top Podcast Networks Join to Create Standard Disclosures for the advertising community With hundreds, if not thousands, of shows and networks all making up their ad policies and few actually publishing what they have for the advertising community, media planning is much more arbitrary than anyone would like to admit. Several major networks create policies and do not notify their ad partners until an Insertion Order has been rejected for reasons never disclosed. How do you value a program based on CPM when there is still no consistency in reporting features like unit load, unit type, unit length, or talent engagement? Networks would benefit from a more informed buying community and justify premiums applied to different content and ad units. Here are some of the items we’d like to see uniformly published for media buyers: Standardized unit classification between produced ads, producer voiced, Talent Voiced, Talent Endorsed, Baked-in, and Dynamically inserted Ad Load disclosures sharing unit length of ad units per hour Separate pricing schedules for pre-rolls and mid-rolls, respectively Clear lines of Demarcation between shows that focus on News vs. Opinion Talent levels of involvement in ad campaigns (e.g., “Approves sponsors, willing to use advertiser offerings personally, joins onboarding discussion, wants campaign feedback…”) Standardized exclusivity policies, so advertisers know if you allow competitors to have ads voiced by the same talent on the same program 2. Host Read Ads Include Category Exclusivity as Standard Feature Host has a credible relationship with their audience. Host refers products and services to this community of trusted followers. Trust is transferred while ad resonance and response rates soar. This is nothing more than a feature in Radio, but host endorsements are the whole ballgame in Podcast. This is what propelled the business from zero to $1B+. Now leading networks are trying to walk this back and not in a clever way. In many cases, you can now purchase a Host-read ad placement. Want category exclusivity? You’re gonna pay extra for that. That effectively means that networks are willing to rent out the credibility of talent. Still, if you don’t pay an additional premium, they might just endorse your direct competitor in the following episode. Never mind how frustrating this is for advertisers; just think about how destructive this is for the hosts they represent. If I tell you to take my recommendation and purchase a Moink Box in one breath and Butcher Box in the next, what does that say about my integrity and trustworthiness as a recommender of goods and services? We have forecasted for years that Radio and Podcast would morph into one another. Indeed, there will continue to be a greater emphasis on courting large brands to place big buys using only produced ads, without the risks associated with Influencer marketing. But as a performance marketing agency, we know empirically that the best-produced ads can only perform at a fraction of what a host endorsement can provide. Host endorsements should cost more and often justify the $40+ CPMs we currently see in the marketplace. But you cannot cheapen the golden goose. You must protect categories for a reasonable period (think 90 days+) for talent to maintain credibility. The new dominating forces in this industry have not yet accepted that you cannot scale double-digit CPMs for ads that are not host read. So the alternative to the endorsement ad is overpriced by hundreds of percentage points. Until this gets straightened out, large companies who paid hundreds of millions to acquire buzzy networks will continue to undermine trust in the marketplace by allowing talent to self-sabotage the relationships they have built with their audiences, imagining that trust can be diluted without consequence. It cannot. 3. Networks Drop “Forced Combo” on All Ad Buys How would you like if all restaurants required that you purchase a pre-set menu or nothing at all? How would you like if Amazon would not allow you to buy individual items unless you bought a bag of other goods they want you to purchase, even if you don’t want them? Unfortunately, this is now standard practice for leading networks refusing placements on individual shows unless you also buy their leftovers. In some cases, smaller shows are not allowed to be purchased ala carte unless accompanied by a more considerable buy across a network. Worse, struggling creators are being denied monetization because some sponsors desirous of their offerings are required to purchase other shows, even if unwanted. Friends, this is crazy. As a buyer, it makes good sense that volume placements unlock discounts, while one-off purchases command a premium. However, to require customers to buy more than they need or want is bad business and entirely unsustainable. Networks would do well to proactively change these abusive policies before more press, and more of the market takes note of it, as this current fad is greedy and shortsighted, leaving a bad taste in the mouths of would-be purchasers. 4. Local News Outlets Join Together to Form Regional Podcast Networks With the rise of digitally native publishers like Axios launching local news initiatives and movements like Protect Our Press advocating for efforts to save the industry, local media publications should band together, even with competitors, as a joint venture to launch regionally focused podcasts. Local didn’t make sense for many years when Podcast reach was too small to succeed in local markets. Still, as we go from being a newly minted Billion Dollar Industry to becoming a Multi-Billion Dollar Industry, these efforts will become much more viable. Either local news brands will create it themselves, or national brands will launch local initiatives. Of course, enough infrastructure already exists through local radio. Still, there does not seem to be a cohesive strategy binding together regional voices and providing more significant opportunities for scale among local advertisers, who are still holding their dollars on the sidelines. Legacy radio companies were slow off the starting block with podcasts and are now working feverishly to transition into the new world. It’s not too late for them to leverage their success in amassing local resources yet, but it will be soon. 5. Meta launches Promotion Tools, Allowing Creators to Grow Audience Through Facebook Ads Whatever you may feel about Meta (Facebook/Instagram), its advertising policies, or the privacy challenges that are crippling ad spending, it’s still Podcasts’ most viable potential growth channel. With more than half a million creators actively making shows, there is a robust and fertile market desperate for new ways to grow their audience. New reports are sharing that even the frenzy of large shows and network acquisitions over the last few years is not yielding enough hits to satiate creators and investors. Facebook has the potential to stay in their wheelhouse by doing what they do best; making it easy for marketers to efficiently deploy significant ad dollars to produce measurable outcomes. While it’s interesting to watch them get into the Podcast game as a distribution platform, to break into the platform wars and stand out from Spotify, YouTube, Amazon, and Apple, they’ll need a competitive advantage. Ease of promotion would do just that. Meanwhile, it would significantly expand the industry’s addressable market by helping slower adopting users engage with the channel. All this would open up massive new and diversified revenue streams as networks, and independent creators outspend each other to build their audience and create an edge over the competition. YouTube has similar capabilities, except that Facebook’s ability to embed shows that you can listen to while scrolling through your feed allow for a level of scale that would be transformative for the industry. 6. Top Podcast Companies Offer Airchecks and Transcripts Standard for All Advertisers Perhaps I am biased because I started my career in local radio sales and had to manually pull and share all airchecks with paying advertisers as proof of purchase and quality control. But when you buy something, there should be a receipt. And when you purchase something bespoke, there should be quality control measures in place to make sure your widget was delivered as ordered. So why do our industry manufacturers largely leave it to their customers to provide quality insurance for the items they purchase? I am confident this is too obvious an issue to belabor, and that reason will prevail over time. But these are the types of problems that make the industry less user-friendly than expected and receive elsewhere in the advertising community. The fact that most ads are customized with each insertion introduces a level of complexity that many may choose to ignore but cannot ignore forever. Creators and networks would do well to agree on a transcription and aircheck process. This process should include a quality report showing that expected language was delivered properly in purchased ads and that excluded language was not. To get a jump on this, you can reach our transcription partner here. 7. Podcast Industry Gets Serious About Brand Safety, Releases Content Ratings It’s enough that Podcast is another user-generated media Ecosystem with no FCC involvement, no standards and practices, and virtually no known corporate policies allowing brands to take comfort (or at least shift blame in times of controversy). While we’ve written, spoken, and created protocols ad nauseam to help brands navigate the terrain, it’s time for the creators, networks, and platforms to start getting serious if they want to continue courting larger ad spenders. How can blue-chip advertisers feel safe trafficking ads on content recorded on a computer and uploaded without any content filters whatsoever? Networks could band together and create our industry’s version of the Motion Picture Association Ratings. Hopefully, something even more robust so that brands could match their standards and values with like-minded content. Even better would be meaningful tools to offer a Values-based planning approach to brands based on things like the GARM Brand Safety Floor and Suitability Framework. With so many available transcription tools and advancements in AI and Sentiment Analysis, technology exists to make this a reality in 2022. Through Oxford Road, we have already created or are in the development of some of these solutions for our clients and will have updates to announce throughout the year. Others are of high interest but not yet on our road map for development and execution. If you read something that connects, I invite you to reach out to me to discuss. We’re happy to collaborate with anyone who wants to protect and evolve our industry. Dan P.S. Disclaimer: The recommendations above include industry developments that may financially benefit Oxford Road, the ad agency which publishes, The Influencer, and its interests in companies that provide solutions to the podcast industry. 
Here's What We Need to Do in 2022
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influencers 2022 predictions graded
January 5, 2022
thought-leadership
thought-leadership
By: Kyle Jelinek Each year, like many marketing blogs, The Influencer usually makes predictions about what the coming year will bring. You rarely see those same blogs going back and commenting on how accurate their predictions were. In an exercise of transparency, but mostly because as performance marketers, we like to assign a grade to everything we do, this week we will review our 2021 predictions to test the trustworthiness of our crystal ball and share what it means to advertisers as we head into 2022. 1. Podcast Hits $1B in Revenue Before Black Friday Podcast was originally set to hit the coveted $1B milestone in 2020 but was stalled by the pandemic. So this was a fairly easy one to call. While the numbers are not 100% reconciled, forecasts from the IAB as early as last May were already estimating 2021 revenue to be at $1.35B. Being in the trenches and seeing the ravenous consumption of podcasts available in Q4 first-hand, the $1.33B revenue estimates were most certainly hit and then some, and current estimates expect them to be medium to hit $2B by next year. For advertisers who’ve found Podcast to be “their little marketing secret” are now being faced with challenges of a maturing medium like higher prices, increased spend thresholds, and less host personalization in their ad reads. Correct +1 2. Podcast Acquisitions Slow and Narrative Shifts To Mergers and Talent Acquisitions This, too, was an easy one to predict. At the time of the original publication, the largest players in the space had already been acquired, so the natural conclusion is that the proliferation of podcast acquisitions would slow in 2021. While 2021 saw some relatively small (by 2019 and 2020 standards) mergers this past year, and too many one-off talent acquisitions to mention, we are starting to see some of the 2020 talent acquisitions fall apart (see Last Podcast on The Left) and we expect more in 2022 as talent starts to see that the grass isn’t always greener. Correct +1 3. Radio Sees Dead Cat Bounce This prediction will require more time to determine whether or not our prognostication was 100% true, but we think it will. While radio did see an increase in revenue in 2021 to pre-COVID levels, radio insiders are projecting another increase in 2022 driven by revenue generated from this year’s mid-term elections. Ultimately, we hold true to the statement that “this old warhorse is still trotting toward the glue factory”, it just may have a short stay in its execution. That said, radio isn’t completely going away anytime soon and while it’s been losing its luster for some time, this is a good thing for advertisers looking for a deal. Correct +1 4. Personalized Creative Makes Headlines 2021 was a year of strides in personalized content within the audio landscape. While social media advertisers were faced with a diminished ability to target advertisers on their platforms due to more strict privacy rules, audio platforms like iHeart, Spotify, and SXM are now offering a myriad of ways to customize audio ad buys with creative that resonates with target audiences. This will only continue to grow in 2022 as DAI placements and audience targeting become more sophisticated on these channels. Moreover, with strides in tracking via pixel, advertisers can run multiple creative iterations on the same show to learn which resonates the most. Correct +1 5. Amazon Fuses Smart Speaker and Podcast, Forming Dynamic Audio Experiences This hasn’t really happened…yet. With the Amazon founder shifting his focus to the stars, we can only hope that this starts to take shape in 2022. For now, we’ll chalk this one up as a loss. Wrong +0 6. Media Curtain Falls Between “Stop the Steal Republicans” and Everyone Else Our 2021 predictions were unwittingly published on the day of last year’s Capitol insurrection and that’s one we didn’t see coming. However, with far-right pundits doubling down on the rhetoric, we’re seeing most of the brands we work with further distancing themselves from anything far-right over the past year leaving the space open to only the most hardcore direct response advertisers (and those brands that align themselves politically with their message). Correct +1 7. Rise of the Middle We’re thankfully starting to see this. In addition to the middle-focused podcasts we regularly feature on our Media Roundtable Podcast, we’re starting to see some less extreme media outlets move towards the center. In recent months, even traditionally right-leaning media outlets like Salem Communications have distanced themselves from “Stop The Steal” rhetoric. Of all the predictions we made last year, this is the one we’re most thankful to see come to fruition, but there’s still work to do. Correct +1 8. Ad Loads Increase on Podcasts We initially hypothesized that podcast networks would increase ad units on their programming to increase the revenue potential of each show. While we have yet to see this happen en masse, we are seeing more podcasts moving to dynamic insertion and opening up each show to more advertisers than ever before, which as listenership increases, is accomplishing the same goal. This is actually a good thing for advertisers breaking into the podcast space. For larger shows that would previously be unattainable for smaller advertisers, the ability to buy a fraction of the show’s total impressions reduces the cost of testing. We’ll take partial credit on this one. Partially Correct +.5 9. Exclusivities Disintegrate Unfortunately, this one is all too real. Many Podcast networks are doing everything in their power to make exclusivity a thing of the past. In our 2022 negotiations, the exclusivity terms we’ve held as a standard for years are being redlined. While this is frustrating for the shows in which we’ve successfully blocked competitors from advertising in the past, this move opens the door to advertisers looking to run on shows they previously couldn’t. While we haven’t seen talent reads coming as a premium yet, networks are demanding higher spend thresholds to get talent to endorse an advertiser. Correct +1 10. Progress in Local Podcasts We’ve made this prediction two years in a row and while it’s bound to happen one day, local podcasts haven’t really taken off. The exception is in the sports world where networks like Locked-On is producing content that is hyper-focused to individual teams. That said, this is a logical next step for podcasting and we should expect to see local take off in the coming years. Wrong +0 11. International Podcast Placement Market Becomes Topic of Conversation This one hit big. While Podcast continues to grow stateside, global growth of the medium is projected to make even greater gains in the coming years. As a result, we’re speaking with nearly every advertiser we have with a global footprint, investigating how to crack the global podcast market. If your brand is looking for a way to tackle international podcasts, we can help. Correct +1 12. Rise of the ZoomCast This is another prediction that, while not completely spot-on, has wormed its way into our everyday lives. As pandemic concerns continue to loom, the video conference format has become commonplace in the workplace and into general media but has not become a platform in and of itself as we predicted. Wrong +0 13. Pixel Tracking Becomes Norm, but Gets Called Into Question Pixel tracking continues to expand with more and more shows, networks, and advertisers adopting the methodology. And while it hasn’t been officially called into question, pixel tracking is not the be-all-end-all we’ve been dreaming of. Like every attribution model, pixel tracking is another tool used to piece together the truth. We recommend that marketers continue to use pixel-tracking as one facet of their attribution model while triangulating with post-purchase surveys and traditional marketing mix models to confirm results. Correct +1 Our 2021 Scorecard For those who have been keeping count, out of 13 predictions, 9 were right, 1 was half right, and 3 were wrong which gives our predictions for 2021 a 73%, which in the world of predicting the unpredictable is better than Nostradamus. Despite our passing grade from last year’s predictions, this year, we’ll be moving away from the crystal ball and instead share an industry-wide, “here’s what we need to do in 2022”, where we highlight challenges the industry is currently facing and share our recommendations on how marketers can overcome. You’ll read our official challenges to the industry in The Influencer next week, same bat time, same bat channel.
The Influencer’s 2021 Predictions Graded
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word of mouth with a twist
December 15, 2021
thought-leadership
thought-leadership
By Kraig Kitchin It’s been said that the oldest form of marketing is “word of mouth” advertising. Loosely interpreted, that means one neighbor telling another about discovering an item or a service that has made their lives better. However, with the discovery and popularity of influencer marketing, “word of mouth” has witnessed several successive years of explosive growth. With the presence of 1.8 million podcasts in the United States, podcast influencers are now enjoying a spotlight of discovery and success in the way they’re able to sell products and services on behalf of companies hiring them to do so, and thousands have achieved a critical audience mass size. These podcast influencers are compelling individuals, many of whom have learned, developed, or brought forth a natural ability to sell a product or service during their live conversations, just as humanity has been doing for millennia. Still, through the benefit of technology, their recommendations are amplified thousands of times more than their ancestors could ever dream of. The 2021 version of “word-of-mouth advertising” are these podcasts hosts, who speak plainly with enthusiasm for their product and service discoveries within their daily or weekly conversations with their audiences. Not-so-secretly, many of these “discoveries” are assisted by influencer marketing media agencies, savvy enough to identify the podcast and host whose words matter to specific audiences and accurately pair them with a product or service that will be welcomed into the conversation. In addition, the success of their efforts is now measured by attribution models; not one storekeeper would tell another of a community member who happens to be good at spreading the good news about their storefront. Like so many other advancements, this is “word of mouth“ advertising at scale, using digital technology in the form of podcast downloads to make all the difference for national brands selling one product or service or another. Finding success in this new “word of mouth” paradigm can be very complicated, and there are portions that we should, given the hundreds of millions of dollars a year now expressed in this form of advertising. But we can also keep it very simple, remembering that hearing words from somebody you trust to speak about a product or service and how good it is is enough to compel somebody else to make the next purchase. It is that simple. Radio personalities have been doing this for more than 100 years now. The best ones, like Paul Harvey, Rush Limbaugh, Tom Joyner, or Howard Stern, will go down in history with that distinction. On television, there are entire businesses built upon this premise. QVC and Home Shopping Network and their on-air hosts are two shining examples. But, ultimately, it comes down to connecting with the audience at their level. And while radio personalities in 2021 continue to shine with this skill set, it’s the podcasting industry that has come through for the first time with a specific topic focus attracting specific like-minded audiences with similar psychographics and qualitative qualities that allow marketers to know they are reaching their detailed customer target profile. The results speak for themselves, with returns on investments that are sometimes as high if not higher than 5:1, this new-aged “word of mouth” advertising is working. It’s enough of a solid business model for dozens of companies to invest billions of dollars collectively to attract hosts and libraries of past podcasts to bet on the future of this form of advertising. It’s also lucrative enough to attract the stand-alone entrepreneur, who realizes that the barriers of entry are low enough that they, too, can create a podcast today and publish it tomorrow. The ambitious ones then go to work discovering an audience of like-minded individuals who want to hear what they have to say. It’s the free market economy of thought, in existence and practice, working away. The payoff is the discovery of a large audience and the subsequent monetization while benefiting earnest marketers who want access to that audience and have come to trust the host to evangelize and influence for their brands. An entire industry of audio specialist agencies, like Oxford Road, leads marketers into this expanding foray. These agencies help marketers determine which podcast environments will be the most productive for them and help them with strategy and script creation and the formation of relationships between their brand and this new wave of successful podcasters. It’s not unusual to see brands scale the number of voices they use in this advertising space. A men’s specialty product line might use more than 1500 influencers in a year. A health-related product for women can harness the relationship of more than 900 different female podcasters in a year. Easy-to-assemble databases, attribution codes, and real-time product sales tracking keeps all this business in order, and displays which shows perform best in a live dashboard. It’s all granular, all data-driven, and the results speak for themselves. Who could have imagined a world where the former speechwriters of the Obama administration are in the same conversation as Joe Rogan, Ben Shapiro, or Sean Hayes, Will Arnett, and Jason Bateman? Who would’ve thought that the New York Times would staff a podcast studio with more than 70 full-time employees to create a daily version of their newspaper with such success? There are many accomplishments to recognize in 2021. One of them is witnessing the audio podcast industry passing $1 billion and recorded advertising revenues for the first time from tens of thousands of advertisers. That is “word of mouth “advertising, 2021, and it’s only getting warmed up. Despite the strides in the space, more than 50% of Americans have yet to download their first podcast and discover what their “neighbor” has to say about the topics they love most. Discovery will continue, and more Americans will start listening to podcasts, as they hear about them from their family and friends, and neighbors (word of mouth). More Americans will decide they want to listen to their favorite radio personality or their favorite podcast host “on-demand” on their timelines and not when it is necessarily scheduled. The future of the influencer audio advertising experience is bright, and we see interest in the podcast space at the highest levels since our agency was founded. So if you haven’t yet tested this exciting space, or worse, tested and felt it wasn’t right, it’s time to give it another shot.
Word of Mouth With a Modern Twist
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the worst of times the best of times
December 8, 2021
thought-leadership
thought-leadership
It Is The Worst Of Times, It Is The Best of Times (Part 2 of 2) By Giles Martin Oxford Road EVP, Strategy & Insights 4. The Collapse of the Funnel 2022 should see significant steps in the coming together of brand and eCommerce, in various guises. For brands that are not eCommerce natives, this is a major initiative and concern, with recent Gartner research indicating that optimization of digital commerce is the number one priority in terms of allocating marketing budget (12.3% of budgets, on average). Not surprising, perhaps, given the explosion in eCommerce and digital media use since the lockdowns. Perhaps more immediately relevant for our clients, this trend can also be seen in systemic shifts in the way the media industry is coming to market, particularly retail media, which has traditionally focused squarely on performance. Now some retail platforms see an opportunity to close the loop between brand advertising and purchase, driving a new phase of growth. Unsurprisingly, one of the key players here is Amazon, which will certainly be one to watch in this space. Consider the investments they’ve been making in content that would traditionally be considered much more brand-focused. These include its extensive video properties, acquisitions like MGM, and the licensing of rights to broadcast major sporting events including the NFL and EPL. Add this top-funnel, high-reach, high-engagement content to the depth and breadth of their first-party data, and you have a different kind of marketing tool (and one with enormous potential power.) But wait, there’s more. The Amazon Marketing Cloud allows agencies and marketers to upload their 1P data in a safe-room environment to connect the dots, perhaps more clearly than ever, between upper-funnel content exposure on their platform, and subsequent lower-funnel action. This includes, through their new ‘Brand Metrics’ product, the ability to incorporate soft metrics (e.g. awareness, consideration) in the equation too. Do brand-aware or high-consideration prospects go on to buy? Is there a clear link between media exposure and these soft metrics? What has previously only been part of the realm of more speculative nested models is now part of the direct domain of Amazon, which is seemingly poised to provide much clearer data on this topic than we’ve seen before. It is telling that Amazon has launched a B2B campaign to tell advertisers about its brand-building potential. What’s more, anecdotal reports suggest Amazon’s salespeople are all now incentivized on selling upper funnel. Amazon, seemingly, is going all-in on this initiative to connect top and bottom-funnel. Other platforms are pushing in the same direction. Walmart doesn’t have video (yet) but it does have a deep partnership with the trade desk to monetize its media network ever more efficiently. Facebook and TikTok are aggressively pursuing the social/viral commerce space. This can be seen as a movement towards the profile app space in Asia, where video content and commerce are more seamlessly connected (e.g. Shopee), and where the ‘Super App’ (Alipay, WeChat) dominates the landscape in a way we’re not familiar with yet in the Western market. That race, however, is very much on – and this alignment of entertainment and purchase is a key step forward in it. This is further evident in the delivery app space: Instacart now delivers for Dick’s, Best Buy, and Staples. Uber delivers flowers and cosmetics. DoorDash’s DashMart sells its own stock of convenience store items. By offering a suite of different products through a single platform, the evolution towards SuperApps, where entertainment, convenience, shopping, and purchase converge is well-underway. 5. Social Commerce & The Creator Economy While influencers monetize their audiences via sponsored posts and ad revenue, creators are bypassing the major platforms to make an income through tools such as Patreon, Substack, Cameo, TipJar, selling NFTs, and creating their own brands and merchandise. This changes the relationship between brands, media platforms, and creators, and is driving innovative partnerships and collaborations. Given the different financial structures of the relationship between brands and creators, brands will have to get increasingly used to having less control and letting go more. Offering creative freedom may be a scary prospect for some brands but there will be rewards for those that take the leap with authentic creator collaborations. Research by TikTok showed that 88% of users discover new content while on the app and one in two discover new products and brands in the process, with 91% of users taking some sort of action after seeing the content. There’s an enormous amount of potential here. Social commerce adoption, like e-commerce, has been greatly accelerated by the pandemic. Social platforms are becoming shopping destinations as new technology has made shoppable media a seamless experience, transforming platforms into malls. The lines between content and commerce blur as livestream commerce, as well as livestream content, will become more widespread outside of China and Southeast Asia. While we won’t allow ourselves to add pointless fuel to the still-highly-speculative Metaverse fire, what is clear is that gaming will again be a trailblazer into this area, particularly as it merges with social media as games become places to socialize and spend time. In 2022, more brands will experiment with involvement in gaming, which is set to become a $300 billion industry by 2025 – there are limitless opportunities as anything in the physical world can be recreated in the virtual world. 6. AR & VR – The Realistic Version While we’re not yet betting that the human race wants to abandon this reality in favor of a digitally-constructed one, we can expect AR & VR to continue to take significant steps in 2022. Part of this is an inevitable consequence of lockdown restrictions. Many brands, particularly in retail, have been unable to get their products into consumers’ hands. Prospects have not been able to try on clothes or test products. Market conditions then are forcing the acceleration and adoption of AR. Think IKEA ‘Place’, which allows users to place virtual Ikea furniture into their own home (Home Depot have a similar product); L’Oréal’s ‘Modiface’ on Amazon, allowing customers to digitally try on make-up; Timberland’s Virtual Fitting Room (um, goes back to 2014); and Toyota’s vehicle demo, overlaying images of the inner workings of the Hybrid drivetrain onto physical vehicles. 5G is also going to be a significant factor in the deployment and adoption of AR. It will allow brands new ways to cut through in increasingly short customer journeys stimulated by ads and social experiences that are shoppable. And with 5G set to reach half of all mobile users globally by 2025, VR and AR won’t just be for big brands and the future – they’re for all and they’re now. Shopify has already launched its own AR toolkit for small commerce businesses, and reports that interactions with products having AR content showed a 94% higher conversion rate. With faster networks and download speeds, more seamless, lower-latency VR and AR experiences will be accessible anywhere, at any time. There is nothing to stop AR and VR from becoming the new normal in shoppable media. According to a Nielsen global survey, consumers listed AR and VR as the top technologies they’re seeking to assist them in their daily lives, with 51% saying they would be willing to use AR technology to assess products. Overall, 2022 should be a stimulating and challenging year for marketers. Even if, as we continue to hope, the world returns to a pre-2020 degree of normalcy and care-free life, many of the shifts that have occurred will remain, with ongoing challenges and opportunities for marketers. * William Bruce Cameron
It Is The Worst Of Times, It Is The Best of Times (Part 2 of 2)
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December 1, 2021
thought-leadership
thought-leadership
It’s been another crazy year at Oxford Road’s headquarters in Sherman Oaks – or should we say the US? Or, heck, civilization? If the ancient Chinese curse “May you live in interesting times” is a real thing, well this is perhaps about as ‘interesting’ as it gets. Reality continues to be, let’s say, challenging in many ways, with what we like to call “the largest social and human experiment in history” still going on after 18 months, so it’s perhaps not surprising that some companies have decided the way forward for us humans might be to simply avoid this unpleasant reality in the future – and hang out in another one instead. Might not be a bad bet! There are a lot of things going on for marketers to keep track of, as ever, and today we’re summarizing what we believe to be some of the fundamental, key trends for 2022 that are happening both in response to the pandemic and its management, and also independently, that will meaningfully shift the ways marketers should behave in the coming year. 1.)   Environment Is FINALLY At The Forefront Let’s start with perhaps the only issue bigger than the pandemic: the Earth’s rising temperature. Even if Glasgow didn’t get quite as far as everyone would have liked, it was unprecedented progress indicating that the nations’ leaders are (horribly belatedly) starting to take this issue seriously. That has sharpened the focus on hitting environmental goals across all countries, which inevitably trickles down to business leaders, and then finally to marketers. Most importantly, investors are increasingly sold on one idea: profit-only investing is starting to look increasingly unattractive, and customers are starting to demand more action. Marketers need to pay attention and give this appropriate focus. Much of marketers’ ability to contribute lies outside traditional advertising and media (think design, manufacturing, innovation, packaging, etc.) But that said, there are many things we can do. Even sending an email costs a gram of carbon – not a big deal, of course, until you multiply that by the 60 billion spam emails sent per year in the U.S., meaning that American spam alone emits 60,000 tons of CO2. Further, the carbon footprint of internet use is about the same as the airline industry. So please look more deeply at your digital efforts, trim, tighten, and improve where you can, and then celebrate these gains with your customers. They will increasingly appreciate and love you for it. Try to follow in the footsteps of Apple, Facebook, Microsoft, Salesforce, Etsy, Google, and many more, who have committed to 100% renewable energy, with Microsoft notably committing to being carbon negative by 2030. Of course, much can be done creatively, too. For example, simply reframing product features can go very far in cutting through to where it counts. ‘Buy Better, Wear Longer’ from denim brand Levi’s, encouraged people to invest in, then maintain, quality clothing for longer. Applying behavioral economics, dishwasher detergent Finish urged people to save water by not pre-rinsing dishes – a ‘green nudge’ helping consumers overcome widespread confusion about what eco-friendly actions to take. The truth is, it’s going to be a long, hard road, with big commitments taking real focus, time, and commitment to work through. But the times they are a ‘changing, and brands are gearing up and seemingly finally ready to do what needs to be done. There’s a huge opportunity to resonate with customers and prospects here. Don’t miss it. 2. Re-Calibrating Our Lives Post-Lockdown Having accepted confinement, consumers have become more connected to their homes, investing more in home design and improvements, and cooking more at home. Paradoxically, these are driving the desire to spend more time there, with hybrid working making it more possible than ever (but – marketer bias alert – only for the higher income minority). It’s not just the individual home, though: a third of consumers who returned to work are spending more in their local area than they were before lockdown. This represents a meaningful opportunity for brands to engage in ways that leverage the power of local connections. People are also making fewer shopping trips but spending more per trip. Given this, clients might want to be thinking more deeply about product, positioning, price, and price anchoring. Prospects may have a larger disposable wad in their pocket when they’re shopping. Still, consumers are wary of economic uncertainty and many are spending cautiously where discretion is possible. Interestingly, and perhaps unsurprisingly given people’s pandemic-related loss and the isolation they’ve endured, over 50% of people are re-thinking their personal purpose. As per the above,  local and regional issues are expected to gain in importance for customers, underscoring the opportunity here for marketers. Doing the right thing for the community matters more now than ever before; research from GWI found a brand’s support for people during the pandemic ranked higher than affordable price and product quality among consumers. Support of social (and of course environmental) causes are going to be increasingly important. If your brand is not (being seen to be) doing the right thing – time to step it up. People want and demand more purpose, more integrity, more mutuality. Much of the other pandemic-related response you likely already know about: an increased focus on Health & Wellness, with noted growth specifically in hybrid (digital/real) healthcare, digital use, and adoption acceleration, increased eCommerce, a greater diversity of online comfort and capability among different demographic groups (particularly older audiences.) Mastercard estimates that from 1 in 7 dollars being spent online in 2019, we moved to 1 in 5 in 2020. Bottom line: the lockdowns have caused significant shifts in mindsets and behavior, many of which won’t go away. We need to be consistently on top of these trends and adjust our strategies accordingly. 3.  Attribution Grows Up Quantifying and itemizing the impact of marketing investment has always been a notoriously tricky business. That’s why people didn’t do it – outside of direct marketing – until the ‘80s! Instead, they focused on making commercials that would sell. If they did a good job, people knew</a>; if not, well, it was part of the fog of doing business that the money was spent and it was… probably helping. (50+ years of single-source research now confirm this is in fact the case). The problem with the clickable ‘banner ad’ was that it created things (clicks) you could easily measure. But as we are slowly, or some quickly, learning: “Not everything that can be counted counts. Not everything that actually matters can be counted.”  Running at high speed round the office relaying the number of clicks (or later, ‘Facebook likes’) without pausing to ask how many dollars these things were worth has been in vogue among marketing & agency managers for 15-25 years. Now, we might be beginning to see a shift to a more mature view of evaluating marketing effectiveness. Part of this shift is due, of course, to the shifting data landscape. With Chrome third-party cookies set to be retired by 2023 (um, if they don’t delay by another couple of years) user-level data will be significantly reduced. Couple that with Apple’s opt-in rather than opt-out app tracking, and the future for digital tracking as we’ve known it looks bleak. Nielsen’s embarrassing loss of MRC accreditation further points to a future with a more balanced fusion of traditional and digital approaches to data collection, collation, and use. Heck, even Google and Facebook are encouraging marketers to use modeling more and rely on traditional digital metrics less! The other part is about moving with increasing conviction away from silo-based measurement, particularly with a growing body of data highlighting how exposure to multiple channels can lead to significantly better results. More advanced models can also better reflect the growing understanding of how marketing works to influence sales both in the present and in the future. HBR, Sir Martin Sorrell, and Binet & Field are just a few of the distinguished names advocating for the importance of a more balanced approach to marketing to drive better returns for its stakeholders. MTA has been a key solution, particularly for digital marketers, to avoid a siloed approach, but we have seen mixed results with it, at best, and – as with so many technologies – the early promise seems to have subsided into a more modest semi-optimism about what it’s providing. Third-Party cookie deprecation will only further undermine the tech. Using brand lift studies is still the most common measurement approach by marketers, with 46% expecting to use them in 2022, but interestingly MMMs are now in second place at 42%, according to research by the World Advertising Research Center. Using omnichannel approaches like this empowers marketers to better capture cross-channel effects and more fully understand channels’ total contributions. It’s also interesting to note, finally, marketers’ increasing focus on penetration as a key metric, reflecting the increasing infiltration of Sharp’s essential observations into the mindset of the modern marketer. ROI, unfortunately, remains a top goal for 50% of marketers, reflecting an ongoing lack of understanding of how marketing goals drive results, and how its impact can be maximized.
It Is The Worst Of Times, It Is The Best of Times (Part 1 of 2)
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November 23, 2021
thought-leadership
thought-leadership
By Dan Granger One of your first jobs as a marketer is to follow the marketer’s version of the Hippocratic oath–to do no harm to your brand. But your other job is to grow, and these directives can easily come into conflict. Advertising on politically-oriented shows or leveraging hosts with strong followings can be a way to capture attention in a crowded space. But that also exposes your brand to the controversies that the hosts and their guests can create. You don’t have to look far back to have an example of how these controversies go for advertisers. Here’s what you’re likely to expect. First, the host or guest says something controversial that a specific group wants to call out. Next, you would receive an email—from a seemingly credible media outlet, blog, or group—seeking comment about your intention to continue your existing relationship with the program. Oftentimes, there’s a deadline for you to make a comment before your brand name is released on a list. That list will be used by a constituency who will contact you and others at your company—accusing you of supporting the beliefs of the offending party. Usually, the host’s words are taken somewhat out of context, but it doesn’t matter because the optics are bad and you wish they had made their point differently. You are tempted to respond to the email. However, real customers are rarely involved. Usually you will start to receive pressure from within your company. Questions start flying at you about why you would ever consider affiliating your brand with programs that so clearly do not represent the values your company represents. All the pressure to hit growth and CAC goals are out the window and now you must respond—or so it seems. All of this has happened in a matter of hours. It is at this precise moment that you must ignore your impulses to act and take a moment to pause amidst the immense amount of pressure and judgment surrounding you. Instead of following your emotions… Here’s what you need to do: Address Internal Stakeholders – In a timely and considered way, assure all stakeholders that you appreciate the gravity of the situation and your commitment to taking proper action. Affirm your commitment to company values and get buy-in from anxious team members who will be tempted to speak publicly before an appropriate response can be considered. Say Nothing Publicly – No matter how tempting it might be, don’t even acknowledge the email or call you receive from watchdog organizations or any media outlet that contacts you. Anything you say publicly can and will be used against you in the court of public opinion. This is true for both the third parties that are pressuring you to make a statement or take an action, as well as the fans of the personality that caused the offense. You will feel like you owe them a response or statement and they know it. You do not. In fact, there is no long-term benefit in issuing a fast response. This is perceived but not real. Immediately following your awareness of the perceived offensive comment, do and say NOTHING. Speaking out will invite unwanted exposure and potential backlash. Immediately “Pause” Your Media Investment – You have to watch, listen or read the content that caused the controversy in full. To do that, you need time. You have facts to gather and context to consider. To do this objectively, you will want to contact your media agency or the program or network immediately. Assure them that you are making no immediate decisions and issuing no public statements. Provide the media partner a minimum timetable for suspension of your campaign. 2-4 weeks is an appropriate amount of time for a proper evaluation. Gather Facts and Think Deeply – You have protected yourself from continued exposure and assured your stakeholders that you will properly evaluate. So now is the time for due diligence. Imagine if someone had walked into your office and attributed the soundbite in question to one of your team members or key vendors. You should handle this situation similarly. To do that, you need to hear from people representing both sides of the issue and see how it is affecting them. Listen deeply to how the words may have been hurtful to people on your team. If your customers have been impacted, hear their stories. Maybe the person who gave offense holds views that represent the unspoken values of other stakeholders who do not share those values publicly. Consider them too. Examine their channel’s impact on your business. Consider the cost of a permanent severance from the relationship and what the consequence would be to the people who work with you if you cut off this stream of revenue. Talk to others who have navigated these waters in the past and learn from their successes and failures. You must not simply react to the vocal minority, you need to consider every side of the issue. Lay Out All Your Options – It’s easy to forget that you have many options beyond stay or go. Once you’ve taken in all of the information, decide if the perceived offense deserves action. If so, your options include: Withdraw Sponsorship until Further Notice: There is no rule that says you must close the door permanently. You can, however, decide that you don’t see an immediate path to the reinstatement of your campaign and take appropriate action. Again, quietly is best. Terminate the Relationship Permanently: If you have weighed the offense and believe that your company mission calls you to take a side and have weighed the costs associated with permanent separation, notify the necessary stakeholders. Avoid emotional responses and stay matter of fact, leaning on the incongruity of your values with a continued relationship with the individual in question. This is the most extreme action and should only be considered in the most extreme circumstances. Return Immediately: If you believe the controversy was taken out of context or that the personality did nothing out of step with your company values, you can go back right away. Again, no public statement about this will benefit you. Wait it Out: If you don’t believe the offense was worthy of any action one way or another, let the news cycle pass—anywhere from 24 hours to one week—then continue as planned per your “Pause.” Offer a Probationary Relationship: You have the right to not take any further action beyond your temporary withdrawal. However, if you do believe that the offense was a violation of your values or unnecessarily harmful but that they can be let off with a warning, then tell them so. Talk to the personality directly or at least alert the executive team that represents them that future instances of this nature may result in permanent separation. You can even request they consider some measure of goodwill or action to demonstrate a willingness to consider the feelings of those they have hurt, even if they disagree on a core issue. Typically these hurt feelings are the result of the way something was communicated, not necessarily the position held by either party. Pick up the Bat Phone: What if you may have trouble getting out of a contract? What if your stakeholders are divided on what to do? What if the offending channel drives a high volume of sales and there is ambiguity around the nature of the offense. When the stakes are high and you need a professional to see you through, contact the Cambridge Negotiation Institute. 6. DECIDE – This may be less obvious than it seems. In almost every instance where separation occurs between the brand and talent in a relationship, it is done under compulsion from a third party. The reality is, this third party is not responsible for your goals or your mission as a brand. It would be a shame if you were to take an action that is too fast or too permanent all because you were bullied into doing so—yet this is often the path that brands choose. We all want to save face. But when you rush to judgment, you turn over your authority to less invested third parties who are operating with different motives than your own. This is your business, not theirs. Don’t let them tell you who you will do business with or how you go about finding new customers or sharing your values with the world. This is your decision, so take time and then decide for yourself. Additionally, last year we began working with a company called Barometer to build a tool in order to proactively get ahead of this type of scenario. Powered by AI, Barometer is able to apply a Brand Safety & Suitability score by rating each episode and show using the GARM framework in order to determine the risk level of content. By looking through a host or shows track record you, as a brand marketer, are able to determine if the content they put out is consistent with your brand values and if it’s something you can feel confident sponsoring based on their track record. As a brand marketer you don’t have hundred of hours in the day to listen to new shows you’re looking to test or to track episodes released by the hosts you’re currently choosing to sponsor. Barometer does this for you, all you have to do is sign up for an account and assign risk levels (no, low, medium, high) you are comfortable with across the 12 Risk adjacent elements GARM warns against. In a matter of second you have full transparency into the content of the show, can see potential issues flagged, and are able to make a data-backed decision as to whether or not you feel confident investing your brand dollars in a show. One final thought. Most people will not follow the advice provided here and it will cost them a lot of money. But no amount of money is worth feeling like you’ve sold your soul and caved on your convictions. You have to make a choice that helps you sleep at night. There is a better path that no one ever considers—proactively work on the relationship with the offending talent. The reason you found yourself in this predicament is that you leveraged the influence of an influencer. The most powerful asset in the world of marketing is tapping into the trust that flows between a media Influencer and their tribe. The moment you terminate that relationship, you have reduced your own influence with that tribe as well as their leader.  We have enough polarization in this country. There is enough judgment on both sides. You have the power to proactively drive positive change and use these moments of controversy to unite people and expand the influence of your values—if you would only take a different approach. Go forth and spend your influence wisely. Contact Us — For more information on Barometer, please visit thebarometer.co For additional resources on this topic, please see The Influencer’s previous articles addressing different aspects of this topic, including, A HOUSE DIVIDED WILL NOT BRAND and DON’T BECOME A VICTIM OF THE “OTHER” TRADE WAR.  Our position on doing our part to heal the divide in this country through our approach to marketing has also garnered some media attention, including, THE WILKOW MAJORITY on SiriusXM, Business Radio by The Wharton School and Closer Look with Rose Scott on NPR.
Oxford Road's Guide to Brand Safety
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October 6, 2021
newsletter
newsletter
The first rule for marketers is the same as for doctors: don’t make anything worse. At a time when 79% of Americans say they’d boycott a company for ethical reasons, it can be hard not to step in it, especially diving into the fraught media-buying landscape. Better to skip the news genre altogether than accidentally run an ad next to something controversial that creates a tweetstorm, right? The only problem is if we can’t tell good news from bad news, we end up with a bleak future where there’s no good news to support at all.  We’re not overstating it when we say that finding Vanessa Otero was a miracle. Otero is the founder and CEO of Ad Fontes Media (Latin for “to the source”), the virally successful Media-Bias Chart creator. This chart has the power to change the way you buy media forever, find some incredible deals on overlooked news sites that deserve your support, and even make this year’s Thanksgiving dinner table conversation more civil. Not convinced? Have a listen as Otero, our very own Dan Granger, and industry veteran Eric John of IAB break down how we got to our toxic state of polarized tribalism and the way forward with civility and positive ROI for all. Watch The Interview
IAB Interview | The Impact of Brands on Misinformation and Bias in the News Ecosystem
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August 25, 2021
thought-leadership
thought-leadership
Oxford Road’s Creative Director, Stew Redwine, has never stopped studying the art of advertising. He’s a student of the greats; Goodby & Silverstein, Rory Sutherland, Mark Pollard, Louis Grenier, and countless others, yet he just keeps going. He’s a curator of wisdom, a teacher, an expert in the field, and this week, he gives you a peek behind the curtain to see how it all works. A few weeks back, we shared Stew’s interview on the Sounds Profitable Podcast, where he broke down the individual elements that make a great podcast read. This week, Stew rejoins the show to speak to how to make the copy you send to podcast hosts deliver maximum results. According to Bill Bernbach, “Creativity will become the last unfair advantage we’re legally allowed to take over our competitors.” Many say the great art of advertising has been lost, with more attention paid to click-through than creative. At Oxford Road, we believe they’re both critical to performance, inseparable, and deserve time, attention, and effort to get right. Join Stew as he breaks out the mechanics of getting the most out of your podcast creative by dissecting five actual podcast ads in real-time, pointing out not just the good and bad but the nuances provided by hosts that make all the difference. It’s part art, part science, and part entertainment, a balance that Stew has mastered. We invite you to dive in. Listen to the Interview
How to Write Podcast Ads That Sell - Part II
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August 18, 2021
thought-leadership
thought-leadership
This week, The Influencer is going to shock the world by touching some topics you’ve never heard us cover: Brand Safety, Suitability, and Polarization. I know, I know, but if you haven’t heard our spiel, this is a great way to get a taste or to go deeper on the topic. Brands are running scared from the news ecosystem because they don’t know who to trust, and as dollars run out with it, the fourth estate is weakened. This week, Industry veteran Eric John of IAB Media Center moderates this discussion for IAB. There with Oxford Road’s Dan Granger and Ad Fontes Media Founder and CEO Vanessa Otero. Through their Media Bias Chart, brands now have a much-needed packaging label on news. Topics covered in this interview include: Watch the Interview The problem of polarization and how it impacts brands pursuit of safety and suitability The need for News Ratings Overcoming the misconception, “They are biased, we’re not.” When silence is better than “virtue signaling” and why How content bias ratings work Why does the 4th Estate Matter? How your ad dollars fit into stakeholder efforts like DEI and ESG
The Impact of Brands on Misinformation and Bias in the News Ecosystem
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August 4, 2021
thought-leadership
thought-leadership
By Gavin Ballas EVP Growth + Joint Head of Client Services Last week the marketing world lost a legend. The man who could sell anything, inventor, marketing genius, and King of the Infomercial,Ron Popeil, passed away last week at the age of 86. Those of us who earn our living in the performance marketing space really should take a moment and thank Ron Popeil for helping to bring direct marketing into electronic media. When I worked for Ron Popeil, I was also a graduate business student at USC. A Professor of Entrepreneurship shared with me how much he greatly admired and respected Ron Popeil’s efforts and success and felt there was a lot all businesses could learn from Ron Popeil. So every year when USC wanted to celebrate their Entrepreneur of the Year, my professor wanted to nominate Ron Popeil. Sadly, this well-meaning Professor never nominated him… he just felt his colleagues wouldn’t accept the nomination and would laugh at the Professor for even suggesting such a thing. Well, I’d say Mr. Popeil got the last laugh. While many of his products and sales demonstrations may seem rather goofy, they were also incredibly effective. It was reported that Mr. Popeil left behind a $200M+ estate, fueled by over $1 Billion in sales of the Showtime Rotisserie alone. There may be better measures of a life lived than the value of your estate but from a performance marketing standpoint building a $200M+ estate on the back of products like the Pocket Fisherman, Inside the Egg Scrambler, GLH-9 (hair in a spray can), and more…that’s not bad at all! And to say what my old professor couldn’t, there is no doubt that all of us in this field have benefited from Ron’s work and can still learn quite a bit from the Infomercial King’s legacy. So in honor of my one-time boss’s passing, I am pleased that the Influencer would like to once again share my article on the Five Things I Learned from Working For Ron Popeil.  Ron Popeil – 1935 to 2021
Give A Legend His Due!
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August 4, 2021
thought-leadership
thought-leadership
Five Performance Marketing Lessons from the Master Oxford Road’s EVP Client Strategy, Gavin Ballas, reflects on his early experience working for Popeil and the lessons even the most brand-conscious marketer can learn without running cheesy late-night infomercials. I lost $25,000 of his in just one weekend. “They are only your friends because you have my credit card!” That’s what he told me the Friday before the weekend started. And who could argue with a man who sold over $1Billion in Rotisserie Ovens? This guy was brilliant; he knew it was going to happen. Ron Popeil is a marketing genius. But what many may not know, he was also an incredible media buyer. Early in my career, I was a media buyer for the famous pitchman. Maybe you’ve heard of some of his “amazing” inventions: The Pocket Fisherman, the Inside-the-Egg Scrambler, or even GLH 9 (Spray on Hair!). Ok…maybe you don’t know his products…but you may know some of his catchphrases: “Set it and Forget it”… or “Not $200, Not $100 just three easy payments of $19.95!” Or the most famous one…”But wait there’s more…” (FYI – He never actually said that one but much of the infomercial world credits it to him) Over the years many have written about Ron Popeil, the King of Late Night Infomercials. Even podcast host and writer Malcolm Gladwell has written glowingly about his salesmanship and product design. It’s true…he insisted on a glass door for the rotisserie so you could see the food cooking. I can tell you, watching a spinning chicken basting in its own fat is actually great fun to watch! But salesmanship and product innovation weren’t the only pieces of this puzzle. Here are a handful of lessons that might well be helpful to today’s performance marketers. When it comes to media buying…hire salespeople! When Ron Popeil hired me to be a media buyer, I was surprised. I had never actually bought media…not $1. I had only ever been a radio salesperson. But 8 out of 10 of his media buyers also used to be salespeople! To be successful in performance marketing, you’ll be buying at below market rates. Buying performance media often means buying at rates and times that networks don’t really want to sell. I was shocked how much persuasion and nudging to take my (Ron’s) money. You need to hire a smart, aggressive, and persuasive media agency that can sell media vendors on bending to your campaign’s needs. In the media world…past performance is a decent indicator of future performance. Every Friday was terrifying. Ron would call each media buyer to review the weekend’s buys. He’d start at one end of the hall and spend 15-20 minutes with each buyer. You better know everything about your media buys and how to defend them. We were buying $1-2 million in media each week when I was at Ronco. That was across hundreds of networks and local stations. He knew all the stations around the country intimately.  He knew how much they were worth. And he always knew which one of your buys was the weakest. If you didn’t’ have good reason to have made the buy…watch out! It was somewhat of a career highlight for me when Ron let me have it for making a bad buy! His approach was simple: If you got 100 orders from a station last Saturday afternoon… Assume the same station for the next Sunday afternoon would be 85 orders or less. That was key when you when offering a rate to clear the show. Build and stack value to create a compelling offer. In order to create an offer that was impossible to ignore he focused relentlessly on increasing the perceived value of his offer. He always looked for complimentary items with high value as an incentive. Once the value was high enough he could make the offer “frictionless” taking away as many barriers to respond as possible. When you look at your offer or your landing page, are you making it as easy as possible for a consumer to respond? Every customer interaction is a sales opportunity Ron Popeil made $500K/week in profit from customer complaints. Ron took great pains to monitor each and every aspect of the customer engagement,  all with an eye towards improving Lifetime Value (LTV). There was a large customer service department whose job it was to field calls from consumers complaining about the products and figure out how to end the call with an upsell to things like chicken ties (to keep the chicken from burning as spun), cleaning supplies, even his other products like spray-on hair! But Ron didn’t want to wait for upsells to make money he insisted on being profitable on the first sale. The product is the star. Ron Popeil understood that as good as he was at connecting with his audience – it was the product that sold itself, and that made it a business. You will not find a group that believes as strongly in the power of an influencer or host endorsement than Oxford Road. However, before you put someone else’s name or voice on top of your brand spend a great time and effort to make sure your product is as compelling as it can be. Imagine, if you didn’t have the luxury of a great host endorsing your product. Would your product stand up on its own? Could it drive people to call or buy right now on its own merits? Get the product or service as close to being the star before you add on host endorsements. Ron Popeil built a rotisserie oven business into a unicorn. But he had 50+ years to perfect his approach to performance marketing. I’m guessing you, and your investors don’t have that kind of time to learn. You certainly don’t want to lose money with a bad media buy. Find a partner who has already learned from the mistakes. Find a media partner who has depth of experience and knows your space. Shorten the learning curve. Need a recommendation? I know a group that’s here and ready to work with you. Call me now…operators are standing by.
I Lost Ron Popeil $25,000 in 48 hours and Learned a Lot About Performance Marketing
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July 28, 2021
thought-leadership
thought-leadership
By Dan Granger Corporations are being told that silence equals violence. So, it comes as no surprise that the leaders of Major League Baseball, Coca-Cola, and Delta, among others, took a public position a little while back, on Georgia voting legislation. A recent survey shows that the American public now trusts corporations more than the media, government, or non-profits. With that in mind, CEOs need to tread lightly. Polarization in this country shows no signs of easing up, even after voters swapped Trump for Biden and it is only natural that cultural forces pull the last trusted institution into the unwinnable war. The Business Roundtable has embraced the notion of stakeholder capitalism, uniting the largest firms behind the principle of doing well, by doing good, and finding purpose by replacing shareholder primacy with a broader constituency of “stakeholders.” Brands that align In fact, brands like Patagonia and Nike have seen positive Return on Investment from standing in support of progressive issues. Other brands like MyPillow or Black Rifle Coffee have benefited by aligning closely with right-wing audiences. This can be an effective strategy, but it is not right for every brand and is a double-edged sword. As David Ogilvy famously said, “The customer is not an idiot, she is your wife.” In other words, the public can smell pandering from a mile away, and they will penalize you for it. Here we should pause to remember Keurig, the coffee maker who found themselves in hot water with conservatives and liberals when they were called out for advertising on Fox News in 2017. Objectors initially took to Twitter to question the brand’s values. Reflexively, Keurig announced the termination of their sponsorship of Sean Hannity. Suddenly they were met by an onslaught of viral videos where angry consumers took pleasure in smashing their Keurig machines. The Keurig skirmish left them an early casualty of our modern culture war, disproving the notion that all publicity is good publicity. Their CEO stepped in to disavow any intention of picking sides and committed to overhauling the firm’s communication policies. CEOs’ newfound public trust is the typical overnight success, ten years in the making. Now that they have it, they must steward it wisely and sparingly. Companies content to attract customers from only one political ideology may be able to successfully exploit our fractured nation’s vulnerabilities for the moment. That may not bode so well for the Fortune 500, whose market capitalization requires buy-in from stakeholders among the 81 million Biden voters as well as the 74 million voters who supported Trump in November. Perhaps Coca-Cola might realize better returns by challenging Pepsi more than Brian Kemp. CEOs must be prudent Make no mistake; stakeholder capitalism is an essential strategy. To fight against it is to command the waves to come no further. However, practical realities must temper this effort. While the strategy is important, execution is everything. No CEO can effectively manage their business if they choose to debate every public policy matter, they are told they must address. Not every troll or gaslighting journalist deserves a response, as these are almost never grassroots customer concerns. Instead, CEOs should think deeply about what issues are and are not genuinely within their scope and how long they can sustain efforts to engage in them. When pressured to weigh in on such matters, consider this meditation: “Does this truly need to be said? By us? Right now?” If you have the good fortune of running a company in 2021, you are sitting on a lead in public trust. Do not let those who have squandered theirs, pull you into the trappings of increased polarization and convince you to alienate half of your customers. Instead, consider seeking the serenity to accept the things you cannot change, to change the things you can, and the wisdom to know the difference. There is an infinite number of productive contributions your business can make to issues of stakeholder importance. Let your company be defined by what you do, not what you denounce.
Lessons from Georgia
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July 28, 2021
thought-leadership
thought-leadership
If you’re like most marketers, you’re feeling the full weight of the shift from shareholder capitalism to stakeholder capitalism in today’s ever-shifting political climate and need tools to help navigate the sometimes treacherous waters. Last week, Oxford Road Founder and CEO Dan Granger sat down with Coruzant Technologies as a guest on their podcast, The Digital Executive, to discuss what Oxford Road is doing to protect our clients from potential backlash. In addition to the episode HERE, Dan also wrote an article that outlines the pitfalls that come along with today’s climate and offers advice to CEOs finding themselves caught in the middle. If “the middle” is where you find yourself, dear marketer, THIS is required reading.
Oxford Road Founder & CEO Dan Granger sat down with Coruzant Technologies's podcast, The Digital Executive
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July 21, 2021
thought-leadership
thought-leadership
By Stew Redwine · Editors: Bryan Barletta, Evo Terra You’ve made it! This week, we conclude our series on how to write podcasts ads that sell. Combined with parts 1 & 2, these lessons provide the tools you need to compose advertising messaging that not only entertains, but also delights, and surprises listeners, they actually get people to buy your product. We call this messaging framework, Audiolytics™, and Oxford Road has used it to help companies like LegalZoom, ZipRecruiter, Ring Video Doorbell, and countless others go from audio advertising dilettantes to legitimate household names. In this final session, Oxford Road’s Creative Director, Stew Redwine breaks down the final five main Audiolytics™ components; Substantiation, Offer, Scarcity, Path, and Execution. SUBSTANTIATION Why should anyone believe you? Robert Cialdini says it’s the use of Social Proof and Authority. Aristotle posits that one must use Logos (reason) and Ethos (the credibility of the speaker). Jason Harris, the author of The Soulful Art of Persuasion, says great advertising is emotional, not rational. Regardless of the argument, this problem isn’t new. In his 1944 tome on advertising, Diary of an Ad Man, James W. Young mentions the centrality of this issue to advertising and offers a solution: “Every type of advertiser has the same problem; namely, to be believed. The mail-order man knows nothing so potent for this purpose as a testimonial, yet the general advertiser seldom uses it.” Personal testimony provides an advertiser with the most powerful words in the lexicon of advertising, “I use this and you should too.” Whether it is a testimony from someone you know personally or someone you feel like you know – like a podcast host – as long as you trust them you are much more likely to be persuaded. But testimonials are only one of several “prove it” facts, as outlined by Victor O. Schwab in How to Write a Good Advertisement, that can be used to substantiate the claims in an advertisement. Victor O. Schwab’s List of Prove It Facts (This is an amplified version of the list first compiled by G.B. Hotchkiss. We’re all standing on the shoulders of giants, aren’t we?) 1. Construction Evidence includes facts about materials and the manufacture of the product. 2. Performance Evidence includes the achievements of the product in actual use. 3. Testimony of Others includes Customers, Experts, Awards Won, and Sales Records. 4. Test Evidence, which includes Guarantees and Free Samples. One final thought on Substantiation as it relates to Marshall McLuhan’s practically sacrosanct phrase, “The medium is the message.” The level of “polish” and “footprint” of your ad matters. They’re both an expression of Costly Signaling Theory, explored by Rory Sutherland in Alchemy: The Dark Art and Curious Science of Creating Magic in Brands, Business, and Life. The very quality of your ad can substantiate, in the audience’s mind, the quality of your good or service. And the same goes for how often they’re presented with your message. If they hear your ad on “every” podcast they will assume, even if subconsciously, you are someone they can trust. OFFER, SCARCITY, & PATH Why should the listener take action? By when? NOTE: These three Key components are primarily focused on advertising messages that require immediate action. If the time horizon is longer not all of these components need to be optimized. John Caples says in the Fifth Edition of Tested Advertising Methods, you must filter every aspect of the advertisement through this question: “what argument would make you…part with good money in order to buy the product or service you are advertising?” Would a GREAT Offer move you, better than any Offer available anywhere else? Would knowledge that the Offer has an element of Scarcity to it drive you to act? Would knowing exactly what Path to follow to take advantage of the Offer be the thing that induces you to purchase? Yes, yes, and yes. OFFER is more than just a discount. It is everything from a unique discount, to something FREE, a guarantee, or any other kind of incentive. Like a 1773 tea ad that read, “Excellent good Bohea Tea, imported in the last ship from London; sold by Theo. Hancock, N.B. “If it don’t suit the ladies’ taste, they may return the tea and receive their money again.” SCARCITY is most persuasive when it is real. For instance, when running a test campaign make an Offer that is the best available anywhere and make it truly scarce. It will only be offered through a specific date or, perhaps, it is tied to a seasonal event like Father’s Day. Another way to talk about Scarcity is Limited Supply. PATH Where must the audience go to take advantage of this tremendous opportunity? The goal is clarity above all else. Tell them exactly where you need them to go and what you need them to do in the simplest way possible. If you can shorten a URL’s name, do it. If it needs to be spelled, spell. If you’re asking them to go to a URL and enter a Promo Code at least make them easy. But the goal is to ask them to take as FEW steps as possible and that includes keystrokes, actions, or even things they have to remember. When it comes to Offer, Scarcity, and Path, don’t be quick to dismiss the power they hold over your cash register ringing. If you don’t have an Offer, or Scarcity, and have a convoluted Path, you have hobbled your message. It may still connect emotionally. It may still give the audience a fond recollection of your brand when they see it again someday. But if you need it to make the cash registers ring, especially as you test out a new channel, then you must include all three. EXECUTION Does every word count? Execution is HOW you communicated everything. All too often creative development is kicked off with a little too vague definition of the business goal and then catapulted into the exciting part of the conversation, HOW we’re going to say it. The best creative development is the other way around. Clarity before poetry. First of all, how are you going to measure success? Then, how long do you have to get there? Once you’ve answered these questions, then determine when that will be measured. Every day? Every week? Or is your advertisement simply meant to make people aware that you exist? To inform? To persuade? No matter what your questions are and what your answers are, part of answering all those questions is research. Todd Lauer, VP of Brand & Creative at LendingTree, talked about how LendingTree’s tagline for sixteen years, “When Banks Compete, You Win” was developed. In a focus group of actual LendingTree users in 2002 a woman said, “It was kinda like, when banks compete, I win!” Start with your customer reviews and Facebook comments, put them all in a spreadsheet and scour them for similarities and for statements like this one. Then invite a few of your customers in and just talk to them. It’s practically free and may just give you a tagline for the rest of the life of your company. Is the advertisement intended to be part of a campaign that is 60% Awareness and 40% Activation? Whatever the mix is, how long will it take you to get there? Are you attempting to raise your share of voice so as to raise your share of market? (a very good idea by the way). Or are you simply putting a message out that you believe needs to exist in the world? But there is something ELSE, and we all know it. Henry Ford talked about it late in his career. After making the ultimate boilerplate of boilerplate products he admitted there was something to this “style” thing. Call it chaos, call it emotion, personality, branding, or story. The thing that makes you YOU is the same kind of thing that makes one Brand different from all the rest, so that it carves out, builds, and reinforces memory structures in our minds. Whatever is behind it all, we’ve been working on communicating with each other for a LONG time. It’s a tool as old as almost any other. To do it well, we have to talk to each other in a way that is understood by the other people living in the cave. “Want to know where the best berries are? Go to the big magnolia tree and hang a left.” Wrapping It Up This approach to structuring a message is the ground floor of how we construct messages at Oxford Road. We’ve been working on it for years and all the sources mentioned in this article are available to anyone – and they can be interpreted in a number of ways. We’ve chosen to focus it all into a messaging taxonomy that gives us a way to sort, rank, and weigh the pieces of a message designed to influence human behavior. We use the 9 Key Components in this article, plus 71 Subcomponents, based on performance data, multivariate testing, and the latest research and thinking on the subjects of advertising, neuromarketing, psychology, and persuasion to make the ads work for our clients. We call it Audiolytics™ because it was born out of audio. And now you’ve got the building blocks. You can use it to write an ad, any kind of ad. You can use it to write an email to get your rent lowered. To propose to someone. To break up. To construct a pitch deck. To give a speech or ask for a raise. Or simply as another lens to look through on the endless quest to understand part of why humans do what they do.
How To Write Podcast Ads That Sell - Part Three
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July 14, 2021
thought-leadership
thought-leadership
By Stew Redwine · Editors: Bryan Barletta, Evo Terra Last week we shared the first part of the article Oxford Road’s Creative Director, Stew Redwine wrote for, Sounds Profitable that put the Audiolytics™ framework into action by creating an ad for the weekly podcasting newsletter. As a refresher, Audiolytics™ is Oxford Road’s proprietary system that ensures every piece of creative that we put into the market is structured to enrich the value of our client’s media schedules. The system audits ad copy based on the 9 main components, and 71 sub-components proven to influence human behavior, ensuring optimal response. This week, Stew breaks down the first four main Audiolytics™ components; Setup, Value Prop, Positioning, and Demonstration. Get out a notebook and a No. 2 pencil, click here to start the class. There will be a test next week. SETUP Capture attention AND tee up the Value Prop. From John Caples’ AIDA (attention, interest, desire, action) method to David Ogilvy’s insistence on the importance of the headline above all else, the first job of an ad is to get your attention. But the trick is, it has to get your attention in such a way that it keeps your attention. Any advertisement can use a shocking device (swearing, whoopie cushions, sirens, etc) to grab the audience’s attention. But to grab their attention in a way that is tied to the product is how you hold their attention and increase the impact of the message. After all, if the whole advertisement is designed to get the audience primed to take action, or at least to think of your product or service whenever the need arises, then it’s critical to have everything in the advertisement serve that end with clarity and potency. The headline, or opening line-in audio, deserves a tremendous amount of focus. You must convince them to listen to the next line, or else it is all for naught – this is something Roy H. Williams talks about again and again in his “Wizard of Ads” Trilogy. VALUE PROP What is it? What’s your promise? “Promise, Large Promise, is the soul of an advertisement.” — Samuel Johnson (1759) The “largeness” of the promise in your Value Proposition doesn’t come from aggressive, grandiose, or disingenuous claims. Just like it doesn’t come from underselling. It comes from the size of its impact in the audience’s mind. When you describe to the audience, in their language and from their point of view, why and when your Brand gives them an opportunity or solves a problem they feel deeply – 99% of your work is done. And many times a podcast host will uncover what it is in their expression of copy, because they are experiencing the product or service themselves and sharing in human speak, NOT ad speak. That’s the magic that happens when their audience believes and takes action. Mark Pollard talks about this a lot in his “Strategy is Your Words” and everything else he does. And Podcast hosts have a knack for getting to the “Human Problems/Human Truths” that can unlock any Brand’s Value Prop. In short, speaking like a person about what really motivates us, NOT like a Brand. POSITIONING Why is it better than the Status Quo or Competitors? The audience must walk away with a material understanding of what you do, what you offer, and why it’s better. How much money or time will they save using your product? In what exact, measurable ways will their life improve if they exchange their earnings for your product—as opposed to the equitable product from one of your competitors? Daniel Pink covers several ways to do this in the “Persuasive Frames” episode of his Masterclass. An EXTRA NOTE on Positioning (because this comes up a lot) But what if my company isn’t all that different from the competition? Anyone who watched Mad Men, remembers Don Draper’s positioning pitch to Lucky Strike cigarettes in the pilot episode. After presenting the concept that Lucky Strike’s tobacco is toasted, the client replies, “but everybody else’s tobacco is toasted.” “No”, Don says, “everybody else’s tobacco is poisonous; Lucky Strike’s is toasted.” Any of the cigarette companies could have made this claim, but Lucky Strike was the only one who DID (at least in the fictional world of Man Men). Read the true story behind the Lucky Strike toasted campaign. A real-world example comes from another classic vice: beer. Advertising pioneer Claude Hopkins positioned Schlitz beer by claiming their bottles were “washed with live steam.” Like the Lucky Strike example, ALL beer companies were washing their bottles with live steam at the time, but Schlitz was the only one talking about it. When marketers are having a hard time coming up with a way to differentiate their product or service from their competitors, make the “preemptive claim,” as Hopkins called it. A modern example of the preemptive claim is Jimmy John’s “Free Smells” signs in their restaurants. EVERY restaurant could claim this, but Jimmy John’s is the only one that does. This drive to differentiate evolved into the Rosser Reeves “Unique Selling Proposition.” From Reeves in the 1960s to Trout and Ries in the 1970s, the idea of the preemptive claim was dropped completely in favor of something ONLY your brand can claim. This kind of positioning is perfectly illustrated by M&M’s “melts in your mouth, not in your hand” thanks to a patented sugar coating. However, in his 2008 book “How Brands Grow”, Byron Sharp proved that differentiation is meaningless and brands need to be distinct. Each of these intelligent people, Reeves & Sharp, had their own “truth” about how best to position a company that worked for them. Mark Ritson does a fantastic job of creating a “truth tent” large enough for everyone’s views on Positioning. DEMONSTRATION Simply put, here’s how it works. No matter how well you accomplish the first three Key Components, you’ve wasted all of it if the audience can’t picture themselves using the thing. Yes, demonstration is that integral to your service or product’s success. The good news is that humans are built to watch closely, especially if they’re watching another human. Back in the 90s, a team of Italian neuroscientists made a groundbreaking discovery in the brains of Macaque monkeys. Motor cells inside their brains fired, the exact same way when one monkey conducted a behavior as when it watched another monkey do the same thing. Watching created the sensation of doing. These cells, called “Mirror Neurons,” have unlocked major advancements in the study of how people relate to each other. They’ve helped clarify what exactly is happening in our brains when we experience media and imagery. Mirror neurons help explain the voyeuristic impulses that command the audience’s attention. When we watch another person experience something, our imaginations automatically simulate that experience for ourselves and we feel a miniature version of it. But what do you do when there is ONLY audio? I could write an entire article on “The Theater of the Mind” using audio to influence the listener to visualize your product or service. Thankfully, Pandora already wrote it. The same old mirror neurons can go to work even if the person your listener is envisioning is in their own head. This is also discussed in Blindsight, The (Mostly) Hidden Ways Marketing Reshapes Our Brains. You can also use unique attributes—sound effects, music, multiple voices, even silence—to demonstrate in an unexpected way. Hiscox Business Insurance uses an engaging audio sleight of hand to demonstrate the type of cyber threats they protect businesses from in this UK audio ad. It’s an ad about the threats of cyber crime that intercuts between a professional actress and an AI Copy, asking the listener if they can tell the difference between the two.
How To Write Podcast Ads That Sell - Part Two
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July 7, 2021
thought-leadership
thought-leadership
By  Stew Redwine · Editors: Bryan Barletta, Evo Terra Introduction “Podcasters can sell underwear, so why do they struggle to sell themselves?” That was the question Bryan wanted help answering when he reached out to me for pointers on what makes a live-read work. He thought maybe podcasters just need to be told how to write an ad. After talking for a few minutes we decided to make an ad for Sounds Profitable by going through the creative process I use when developing ads. And when we were all done he asked me to share more about what is behind the approach. Why is the creative organized the way it is? It’s something I’ve been working on for a while now. Maybe I went a little overboard on my answer for him, but here you go. Everything you’ll read here is based on the work of a lot of other people. You could find it all if you searched and spent the time connecting the dots. But now you don’t have to. NOTE: There are THREE main sections of a podcast ad – Intro, Body Copy, and Call to Action. Within that, there are subsections you can use to write your copy. But the end result doesn’t need all the labels. They’re there to keep your thoughts organized and make sure you have everything that needs to be included in your message. Building An Ad Intro SETUP Ever since the height of “audio ad-tech” was a ram’s horn – one question remains. Do the ads work? This one’s for Sounds Profitable – and we’re about to find out. Body Copy VALUE PROP Sounds Profitable is the ONLY podcast that brings you the latest from the podcast ad-tech world. POSITIONING But we’re not just reporting. We’re leading the space – with the first-ever on-demand podcast upfronts. We’re breaking down the business of podcasts – from analytics to dynamic ad insertion. And we’re giving you in-depth detail from experts. All so you can make smart decisions. And sound smart too. DEMONSTRATION Go to Sounds Profitable dot com slash Premium and sign up for our NEW Premium Feed – for FREE – and hear audio versions of ALL our articles plus expert interviews with guests like Tom Webster of Edison Research and James Cridland of Podnews. SUBSTANTIATION Access everything in one clean feed thanks to our sponsor Supercast – one of our FIFTY PLUS SPONSORS – from the most important podcasting ad-tech partners, agencies, and publishers. Call to Action OFFER SCARCITY PATH Sign up at Sounds Profitable dot com slash Premium and now through Father’s Day you’ll be entered to win audio gear – like headphones, mixers, and mics – based on how many new subscribers we get. But only until June 20th – go to Sounds Profitable dot com slash Premium! Plus, when you sign up, you’ll prove this ad worked. Right? Sounds Profitable dot com slash Premium. CLICK HERE for the output of this exercise and how it actually sounded once recorded. Next week, we’ll dive into the nine main sub-components that make up the foundation of Audiolytics™ so you can make an ad that works for your business.
How To Write Podcast Ads That Sell
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June 30, 2021
podcast
podcast
What do T-Pain, Bill O’Reilly, NYT’s Ben Smith, and leaders from GARM, IAB, and 4As all have in common? They are all featured in our season finale ofThe Media Roundtable Podcast. We know you’ve been busy, so this should be a fun way to catch up as Dan guides you through curated clips. With American’s trust inmedia erodingand news consumption becomingmore partisanby the minute, this podcast is a must-listen for media and marketers looking to balance brand values with business objectives.  Please don’t just listen… GET INVOLVED withThe Media Roundtableand help us mobilize marketers to advance truth and civility in media. We’ll return in a couple of short months with a brand new season. Remember, feedback is the breakfast of champions, and we would LOVE to hear your thoughts on ways we can improve. Email us!Influencer@oxfordroad.com.  Listen to the episode HERE
In Case You Missed It - The Media RoundtableGreatest Hits - Part 2
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June 23, 2021
podcast
podcast
The Media Roundtable Podcast has been hard at work dismantling the Outrage Industrial Complex since early February. But the sun is shining, the vax is overtaking the mask, and while the work is far from done, it’s time for a break.   For those of you who have been interested but haven’t gotten around to keeping up each week, we present to you ourCliff’s Notesguide to the first half of this season, featuring highlights from provocative interviews with industry leaders. You’ll hear premium samples from some of our top guests, including David French, Carl Cameron, Eric Deggans, and more. If you’re a Marketer, Content Creator, or anyone else who shares our concern that media is profiting off the exploitation of our divisions, this is a great way to skim the surface of the work we’ve been doing without having to find 10 hours to binge. Part II in this “Best Of” series will run next week. Listen to the episode HERE
In Case You Missed It - The Media RoundtableGreatest Hits - Part 1
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June 16, 2021
podcast
podcast
Top-rated Cable News host for 16 years. Author of best-selling non-fiction series of all time. Love him or hate him, you can’t talk about the state of modern media without acknowledging Bill O’Reilly’s influence. O’Reilly pioneered the advance of merging opinion into a nightly newscast and led Fox News to become the dominant network in cable news. Fox’s success catering to partisan sympathies with O’Reilly leading the charge created a formula that is now an industry standard for outlets large and small, left and right. Without Bill O’Reilly, today’s media landscape would be unrecognizable.  As our guest on this week’s episode of The Media Roundtable, Bill joins us and provides a path to understanding how we got here, through the lens of his own career and the strategies he employed to reach the top of his field, blending news and opinion. Fueling his meteoric rise was an uncanny understanding of what audiences would tune into and how to best use the emerging medium. In this episode, he reflects on the Frankenstein he helped create, as well as his new book, Killing the Mob, where he describes Bobby Kennedy as “The hero of the book.”  Coincidentally, we recorded one day following the announcement of his upcoming“History Tour”with none other than Donald J. Trump. We spoke candidly about this upcoming series of events and how he intends to bring his “No Spin” approach to live interviews with the 45th President. We also discussed his view on claims of election fraud, lab leak theory, and the movement toward stakeholder capitalism. Many of his views may not be what you think.  Most compelling in his reflections is a simple remark he makes about the modern state of corporate media where he concludes, “I’m just glad I’m out of it.” If you’re able to listen,let us know what you think. Listen to the Episode HERE
No Spin Meets the Media Roundtable: A Conversation with Bill O’Reilly
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June 9, 2021
podcast
podcast
Quis Custodiet Ipsos Custodes? Translation: “Who Watches the Watchmen?” This is the question posed in this week’s episode of The Media Roundtable by our guest, Will Phipps. Phipps is dedicated to charging Brands and Marketers through A&G’s initiative, Protect Our Press“. We discuss the importance of local and reasons why we must unite to support this critical part of the news media ecosystem as it struggles for survival. While journalists, aka “The Fourth Estate,” are needed to hold the powerful to account, it now falls to Corporations to support and hold this critical institution to account.  Phipps has been in the advertising industry for nearly three decades and knows firsthand how “the proliferation of programmatic media buying is the easiest way to reach audiences at the lowest costs.” But, it’s not all upside. Yes, you now have lower CPM’s, but it comes at the expense of local media which Phipps believes is the key to bringing us back together. Local publications tend to be less polarizing and have proven their worth through the existential threat we have faced over the last year. As it turns out, only regional journalism can give you guidance through such a crisis as rules and resources vary from state to state and county to county.  Protect Our Press is doing important work and has a clear plan that empowers marketers to take action. This episode is an eye-opener to any brand or agency not currently prioritizing support of local journalism in their media plans and is an excellent complement to the work of The Media Roundtable as we seek to advance truth and civility in media. Listen to the Episode HERE
Buy Local! The Case to Save Local News from Will Phipps of Protect Our Press
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June 2, 2021
podcast
podcast
Here’s what happens when you interview a once-in-a-generation journalist to discuss the wildly divisive industry he helped to create.  Ben Smith is a journalist’s journalist and has been described as one of the most powerful men in media. He was on the front lines as Politico turned political journalism upside down, eating The Washington Post’s lunch until Jeff Bezos rescued them. Then as Editor-in-Chief of Buzzfeed News, he converted the Startupy brand from a receptacle for listicles into a legitimate journalistic institution. Today, Smith is the Media Editor for The New York Times and this week’s guest on The Media Roundtable. The scope of this episode is wide and consequential. As a changemaker and working reporter, Ben holds court on a number of topics, including cancel culture (or “bad faith” when spoken by liberals), holding brands accountable for living their values, the future of content moderation, including Zuckerberg’s “Star Trek global court…sitting around a glowing table in robes”, how corporations are “constantly getting baited” by social media to have an immediate response to cultural issues rather than a more methodical process for addressing concerns, adding that this is not just from customers but also feeling rising pressure from their own employees.  Similar to our earlier episode with former CNN Washington Bureau Chief, Frank Sesno, Ben provides a true State of the Fourth Estate. You’ll not only hear perspectives from one of the leading minds in the industry; he does it in a way that is easy to listen to and understand.  Listen to the Episode HERE
The State of the Fourth Estate Part III: NYT’s Ben Smith
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May 26, 2021
podcast
podcast
Entrepreneur, disrupter, and recent author, Kara Goldin is Founder & CEO of the fabulously successful Hint Inc., where she successfully created a category for unsweetened flavored water, transitioned from reliance on retail to opening D2C, and proved naysayers wrong at every turn.   Everything about Kara and the company she founded shows that doing well by doing good can be wildly successful.  As our guest on this episode of The Media Roundtable, she shares lessons from her journey that led to her publishing best-selling book,Undaunted: Overcoming Doubts and Doubters.  In this episode, she shares how the genesis of her company and the successes along the way generally came from organic experiences that led to organic products and later profit. One of the key takeaways is that to truly make an impact, you’ve got to pick your shots instead of being all things to all people.  This is a welcome conversation in an age where societal pressures encourage us to dive into every conflict. For those of us trying to work out how to make a truly positive impact from the products and services we create to the voices we support, we would all do well to take a page from Kara.  Listen to episode HERE
Hint Inc. Founder, Kara Goldin’s Journey to Creating Values-Driven Brand
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May 19, 2021
podcast
podcast
Media Roundtable aims to provide views from left, right, and center, in hopes that through presenting perspectives different than our own, listening with intent to understand, and being open to opinions different than our own, we can begin to lower the level of polarization in this country. It’s to this end we invited Steve Deace to come on the show.  Deace is a conservative Christian broadcaster and his podcastThe Steve Deaceshow is part of the Blaze family. On the surface, you’d label him a party-line conservative, but as you dig in deeper, you find he’s willing to go after people on his own side (R) and is a self-proclaimed member of “Team Elizabeth Warren” as it relates to treating social media as public utilities. Steve shares some very strong views, diving into the role social platforms have played in making us more selfish, how we’ve built a system where profit incentivizes propaganda, and how politics has torn apart the fabric of American society, turning neighbors into enemies.  Deace takes several positions that do not align with the values of Media Roundtable, in particular his decision to reluctantly participate in our modern culture war and his corresponding tactics. But make no mistake, Deace speaks for millions of Americans and issues a dire warning to brands that weigh in on thorny political topics. Some choice quotes on the subject here:  “The next generation of republicans will not protect business.”  “I have to warn folks in the corporate sector of the enmity you are creating. The reverb on this is going to be a son of a gun. Are you sure you want to go down this road?”  “These corporations are putting us in a position where you’re leaving us no choice but to punitively strike back.”  Recent actionsby conservatives looking to answer groups like Media Matters and Sleeping Giants may prove Deace to be prescient.  As you determine your approach to Corporate Social Responsibility, the decisions you make are not to be taken lightly. Listen to the episode HERE
The Unwinnable Culture War: A Conversation with Radio Host Steve Deace
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May 12, 2021
podcast
podcast
What happens when the first job of your political career results in the historical presidential win for Barack Obama? Consider a lifelong career in politics? What if your second political job had you thrown into the midst of an ever-deepening social divide after the loss of Hillary Clinton eight years later? For our guest this week, it spawned action.  This week on The Media Roundtable, we are joined by Ciaran O’Connor, Chief Marketing Officer at Braver Angels, an organization founded after the 2016 election, in order to bridge our divided country by engaging with communities directly.  O’Connor knows we have deep disagreements in this country but believes that’s the way it’s supposed to be; it’s how we interact with whom we disagree that needs to change. His organization aims to bring both sides together through media content, workshops, skills training, weekly civil debates, and local community alliances.   Braver Angel’s goal is to have 1% of the population committed to their cause, and they’re breaking all the rules in getting attention. As CMO for the organization, O’Connor ironically uses conflict to bring people together, and his approach is something from which all marketers can learn. Many marketers actively avoid or ignore conflict altogether (especially the political variety), but Braver Angel faces it head-on; encouraging debate and finding peace by uncovering common ground in the process. O’Connor walks us through how he does it and shares some of the resources his organization has created to facilitate constructive conversations while addressing hot button issues. It’s not a popular path, but as a country, we need to stop making people “bad’ just because we disagree, and diving into the deep end may be just the place to start. Learn more in this week’s episode. Listen to the podcast episode HERE
Using Conflict to Bring Peace; How One Marketer Leans Into Conflicts to Bring People Closer Together
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May 5, 2021
podcast
podcast
The Media Roundtable has played host to multiple Emmy Award-Winning Journalists, Media Titans, Podcast Personalities, and a former Speaker of the House. Still, we’ve never had a guest like T-Pain. This Rapper turned Singer turned Entrepreneur has won two Grammys, has collaborated with everyone from Lil Wayne to Taylor Swift, and disrupted the music industry with his innovative use of Autotune. Then he lost everything. Years later, T-Pain has reinvented himself by expanding his record labelNappy Boy Entertainmentinto a multifaceted media company with revenue streams including a Record Label, Gaming, Drifting, and his newest venture, Nappy Boy Radio. On this NSFW episode, T-Pain describes his journey and POV on the media landscape today as it impacts culture.  We cover the usual topics like the Attention Economy, Cancel Culture, and Social Media and expand into how he approaches marketing, his brand, and the lessons he’s learned going up the ladder of success, falling down, and going back up again. This is easily the most fun we’ve had on the show, but you will be even more impressed by his vulnerability, insights, and inspiration.    T-Pain lives theMedia Roundtable values, and based on how persuasive his lyrics are (you’ll have to listen to get this one), we may have to ask him to rewrite it in his own persuasive style. T-Pain is on the cusp of launching his own show, the Nappy Boy Radio Podcast, with our friends at PodcastOne. Once you listen to this episode, you’ll know why.  Listen Here
T-Pain Takes a Seat at The Media Roundtable and Buys Us a Drank
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April 28, 2021
podcast
podcast
“We don’t advertise in news content; it’s too controversial,” said a cacophony of brands just prior to the fall of our democracy. What happens to a society if the institution tasked with holding the powerful to account loses trust or retreats behind paywalls so that only the wealthiest in society have access to facts. This is the long-term risk as many brands abandon sponsor support of our Fourth Estate.  Irrespective of societal impact, forgoing news content may be to the immediate detriment of your business if you are in the avoidance camp.  This week on The Media Roundtable, we are joined by Brad Berens, Editor in Chief at theInteractive Advertising Bureau (IAB), whose membership accounts for 86% of online advertising in the US, including podcasts.   The conversation begins with Brad discussing the recently released,News Trust Halo Reportconducted by the IAB which found that84% of consumers feel advertising within the news increases or maintains brand trust.He also shares his perspective on the limitations of keyword blocking, choosing brand values that don’t alienate people, and data suggesting advertising in the news can increase customer perception.  This discussion travels from the history of journalism to the present, and into the future. This includes the sudden rise (and potential fall) of Clubhouse, Facebook’s firm step into audio, and how the new privacy standards surrounding Apple will affect brand advertisers. Brad is not only one of the best-informed minds in our industry, but he also brings keen insights to bear. Among them, he describes a likely future where many corporations do not survive. This and many more insights are now available for free, in this week’s episode of The Media Roundtable. Futuristorian.
Brad Berens PhD., IAB Editor-In-Chief Takes Us to School on the Impact of News on Brand Sponsors,And Everything Else
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April 21, 2021
podcast
podcast
As values-driven brands seek to “Do well by doing good,” they may find themselves biting off more than they can chew when they start making public statements about political issues, asmany are experiencingfollowing new Georgia Election laws. We covered ad nauseam the recent findings from theEdelman Trust Barometer, where corporations are more trusted for competence and ethics than government, media, and even non-profits. But how far should they go in weighing in on controversial matters of public concern? With companies to run and only so many hours in the day, where should they draw the line? How long can they maintain that public trust if they get pulled into the divisions that have been plaguing our country in recent years? Among other topics, this is one of the areas discussed on this week’s episode of The Media Roundtable, where we are joined by Emmy award-winning journalistsJill WagnerandCarlo Versano. Jill is an anchor for Financial News Network atCheddar, where Carlo is a Senior Producer. Together they Co-host  Need2Know, a daily consumer-focused newsletter, and podcast. Jill and Carlo seem to have found a formula for reporting the news, sharing perspectives, but removing the vitriol that can so easily descend into division, and they do this every day on theNeed2Knowpodcast.  As the duo sits ringside on business news and issues that keep executives up at night, they bring a unique perspective as practitioners committed to advancing truth and civility in journalism. 
Emmy Award-Winning Journalists Crack The Code To Reporting The News Without the Venom
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April 14, 2021
podcast
podcast
This week, Dan sits down with two masters of media; Marla Kaplowitz and Rob Rakowitz. Marla is CEO of the 4A’s, the advertising and trade association that works with over 700 agencies (including Oxford Road). Rob is the Initiative Lead at GARM, a chapter within the World Federation of Advertisers.  Between these two groups, they support over 90% of global marketing spend, including every brand you can think of, including; Airbnb, P&G, Pepsi Co, Ikea, Kelloggs, CAA, Unilever, General Mills, Mastercard, GM, Adidas, Mars, McDonald’s, Nike, Spotify, T-Mobile, Volkswagen, and hundreds more. Tasked with addressing the largest problems facing marketers, brand safety is a primary focus. The discussion includes doing well by doing good through marketing, the importance of news, and the future of the industry. If you want a view from the top, this episode provides specific advice for brands and agencies and outlines the tools and resources to help companies live their values while protecting their brands.  Listen to Episode HERE
How The World’s Largest Brands and Agencies are Taking on Brand Safety
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April 7, 2021
podcast
podcast
When Joe Biden said, “We need a Republican Party. We need an opposition that’s principled and strong,” he was talking about Hugh Hewitt. Hugh is an enigma. The Hugh Hewitt Show, through Salem Communications, reaches 2M+ listeners per week. Hugh is also the President of the Richard Nixon Foundation and proud to talk about his relationship with the former president, his affection for Mitch McConnell, and his three Trump Tattoos (one for each time the other former President insulted him publicly), whom he still voted for twice. But he’s equally proud of his relationship with personalities that many Republicans despise, including Al Sharpton, Joy Reid, and Dr. Fauci, who is Hugh’s favorite person in government.   Hugh is not your typical conservative talk show host. He’s never done a show about Cancel Culture. He refuses to gaslight his listeners for ratings, doesn’t interrupt, and never asks “Gotcha” questions whether he agrees with his guest or not. He chooses to appear on MSNBC over Fox and is a regular on Meet The Press. People who have known Hugh over the years will attest to his humility and fundamental decency in the way he treats all people. Perhaps this is why when he’s slandered, it is usually Democrats who are first to rush to his defense, as did Ron Klain in the not-too-distant past.   Hugh’s focus is on being “NPR” for Republicans and, we discuss what that means at length in this week’s episode of The Media Roundtable Podcast.  When you listen, you’ll hear pearls that can help guide the way you program, sponsor, or treat the next person you see. “You can be wrong and not rotten, you can be right and awful. That’s the big distinction in this world. I want no part if right and awful, I just want people who are level-headed.” Hugh believes every content producer needs to “counter-program, within [their] program” inviting opinions differing from [their] own and giving them the floor. He advises broadcasters to “Get out of the Professional Wrestling Business.” Bringing it back around to advertising, Hugh provides a call to action we can all get behind: “find the good and buy ads on it.” I hope you’ll give Hugh the same courtesy and consideration he gives those who disagree with him. If nothing else, it’s a fun conversation that folks on both sides of the aisle can benefit from hearing. Dan  Listen to the Episode
Hugh Hewitt, A Republican You Should Sponsor
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April 1, 2021
podcast
podcast
This week on theMedia Roundtable, Dan shares the blueprint to achieve 100% effectiveness in brand-safety.  As a leader in the Podcast space, so many brands and content creators ask how our mission to advance truth and civility in journalism is really achievable. Advertisers always ask us,“How can we be sure what we are sponsoring won’t be susceptible to controversy.”In partnership withAdFontes, since launching theMedia Bias Chart for Podcasts, lots of networks are now asking, “what does a brand-safe podcast even sound like?” This week we answer the question once and for all.  For the first time ever, we’ve conducted a live content demonstration of a 100% brand-safe show. So sit back, relax, and enjoy as we show you how it’s done. Tune in to hear the details on how your brand can sponsor the type of shows that will never cause any potential negative feedback in the marketplace.  Click Here to Listen to Episode
The World’s First 100% Brand Safe Podcast Episode
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March 24, 2021
podcast
podcast
The topic of media bias hits close to home for Kaur. Having been born in India, she describes a world where misinformation leads to mob violence and lynchings,EVEN TODAY. Living abroad before coming to the US, she describes the toll that state-sponsored media and unchecked bias can take on a nation. For Kaur, January 6th should be a wake-up call to stop using the news to spread a narrative. Kaur shares how she used her engineering mind to solve the problem of identifying media bias and evaluating news stories from a more diverse, global perspective. Between sending rockets to space and fighting media bias, she finds the latter to be much, much harder. Ground News’comparison platform showcases how media outlets across the political spectrum and around the world are presenting stories, and then classifies those sources according to third-party evaluations of political bias. According to Kaur,“If you were to just rely on a single news source or single set of news sources in that settled spectrum, then you’ll miss out on the big picture.”While many may think media slant occurs predominantly from one political position, Kaur believes both sides are equally guilty of injecting bias into the stories they tell. “Storytelling is SO important in good journalism. It’s not just about putting in the facts. It’s about having an opinion based on their training, based on research, and what they understand of the issue. A fair opinion is not just purely there to enrage you or make you angry or click it. That’s not helping anybody.”  We couldn’t agree more. As consumers, we need to be aware of when this is happening, and as marketers, we need to support good journalism.  That’s what we’re committed to doing with this podcast and with theMedia Roundtable, mobilizing Marketers to support truth and civility in journalism. With the help of leaders like Harleen Kaur and her work withGround Newsand Ad Fontes’ work withPodcast Bias Chart, we hope to help marketers find a balance between their brand values and business objectives. Contact our team to find out more. P.S. Opportunities for sponsorship of Ground News may be forthcoming. Listen to the Episode
Harder Than Sending a Rocket to Pluto, Former NASA Space Engineer and current CEO of Ground News Addresses Challenge of Media Bias
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February 10, 2021
thought-leadership
thought-leadership
By Kyle Jelinek w/ Stew Redwine As in years past, Oxford Road scored all the Super Bowl spots with Audiolytics™, our proprietary taxonomy for commercials, and the Top Ten List will probably surprise you. It’s ok. We’re used to it. Because a high score in Audiolytics™ doesn’t mean it will be the most liked or generate the most buzz or even capture the most purchase intent. What it will do is capture the most purchases. But all advertisers aren’t focused on their Audiolytics™ Score yet. Many who would have had spots in the Big Game opted out because they didn’t want to hit the wrong tone or in anticipation of lower than average viewership (the latter proving to be confirmed), while most were entirely invisible. On top of that, it was the least viewed Super Bowl since 2007, at a reported price tag of $5.5M per 30-sec spot (down $100k from last year). Sure, we saw “The Boss” (who’s now a cowboy?) slinging unity and Jeeps, The Bud Light Knight die an untimely death… again, a guy standing (sitting) in his field singing about oat milk, and a perceived 5-sec hack into the system by Reddit. And just like that, nobody will be talking about the class of 2021 after this week. That’s if we only look at the ads as entertainment. But if we look at them through the lens of Audiolytics™, some might just translate to sales. If you haven’t heard, Audiolytics™ is Oxford Road’s proprietary ad scoring system that measures an advertising message’s potential to drive sales by evaluating it on 9 Key Components and 71 Subcomponents. In short, Audiolytics™ is the measuring stick we use to ensure the messages we put into the marketplace are structurally sound for maximum performance. Here are the critical components of a great performance ad defined by the Audiolytics™ taxonomy for new readers. #1 Setup – What is the problem you’re solving? Who are you solving it for? #2 Solution – What is your solution to the problem? #3 Positioning – How do you compare to the alternatives to your solution? #4 Demonstration – How does it work? #5 Substantiation – Why believe you? #6 Offer – Will you be giving something extra for responding? #7 Scarcity – How long is this offer available? #8 Path – How do you get the product or service? #9 Execution – What is the tone and feel of the ad? Using this grading system, we’ve evaluated every ad from this year’s broadcast, and per usual, none of them scored a grade over 90% (which is the benchmark we here at Oxford Road use to ensure every ad we put in the marketplace is poised for success). There were, however, a few ads that came very close. They’re not the ads making headlines, but according to our data, we believe these ads have the best chance of driving actual performance for their brands. Not to toot our own horn, when this methodology predicted T-Mobile to have been the best ad in 2019’s Super Bowl, it turned out to be the most effective thing they ever did. #10 Cutwater: Cut Out With Cutwater – Total Audiolytics™ Score – 69% Everyone needs a cocktail on the go, right? Anheuser-Busch’s canned cocktail brand Cutwater Spirits’ first Super Bowl shows how fun alcoholism can be with hot people drinking cocktails in the mountains. But it hits the mark on Substantiation (Audiolytics™ Key Component #5) by showcasing that it was the most awarded canned cocktail.  #9 Microban 24: Keep Killing Bacteria For 24 Hours – Total Audiolytics™ Score – 70% Perhaps the most timely of the bunch was Clorox’s Microban ad because everything needs to be disinfected all of the time. This ad crushed it on Demonstration (Audiolytics™ Key Component #4) by showing how the product is used in practically every shot. #8 T-Mobile: Adam Levine Sets Up Gwen and Blake – Total Audiolytics™ Score – 72% First, this ad let the world know that nobody on The Voice can act. More importantly, we also learned that T-Mobile has more #1’s than any other 5G network. This is what we call Positioning ladies and gents (Audiolytics™ Key Component #3). #7 Jeep – The Middle – Total Audiolytics™ Score – 73% Perhaps the ad that made the most serious attempt at providing a positive message, Jeep, via Bruce Springsteen, nailed Execution (Audiolytics™ Key Component #9). While we didn’t know The Boss was a cowboy (and at the time didn’t know he was recently charged with a DUI), this ad’s message of unity was pitch-perfect for these times, “there’s hope on the road up ahead”. #6 Mountain Dew – WIN $1MILLION! – Total Audiolytics™ Score – 80% John Cena driving down the road in a watermelon-inspired convertible? It sounds weird, and it was. But Mountain Dew’s showing at this year’s Super Bowl had something few advertisers on the big game ever do, an Offer with a clear Path (Audiolytics™ Key Components #6 and #8). Just be the first to count and tweet the number of bottles in the ad, and win a million bucks! Sounds easy enough. #5 Skechers – Skechers Max Cushioning  – Total Audiolytics™ Score – 82% Tony Romo drives a monster truck, and his wife is the main character from The Princess and the Pea, but all of this ridiculousness didn’t stop this commercial from hitting our top 5. The spot nailed the Value Prop (Audiolytics™ Key Component #2) by showcasing how Skechers has maxed out the cushioning in their new line of shoes. Plantar fasciitis sufferers unite.  #4 DraftKings – Fourth Quarter Prediction Challenge  – Total Audiolytics™ Score – 83% Hey America, don’t just watch, play this little game and maybe win a million dollars. Like Mountain Dew, this ad has a great Offer and a Path plus a solid Setup (Audiolytics™ Key Component #1). For all of the degenerate gamblers out there, you can bet on sports legally from your phone, hooray! #3 Scotts – Keep Growing – Total Audiolytics™ Score – 84% This one has a lot going for it, like Martha Stewart, John Travolta, and Stanley from The Office all tending to garden duties. But its use of an Offer, Path, Positioning, and Execution drove this ad to the number 3 slot in our ranking. #2 Rocket Mortgage – Certain is Better – Total Audiolytics™ Score – 84% Tied with Scotts is Tracy Morgan as the spokesperson for Rocket Mortgage. The whole ad is a lesson in Positioning and Substantiation, all centered around the fact that with Rocket, you can “be certain”. The spot also gets high marks by providing a clear Path and Execution.   #1 Paramount+ Expedition | Sweet Victory – Total Audiolytics™ Score – 87%  Finally, we make it to the summit, and it shall be named Paramount. This suite of ads, while entertaining, also delivered the goods for almost every Audiolytics™ Key Component. It can be done. The only thing they were missing was an Offer and Scarcity, but it did so much else right, it took our number one spot. Had they added some kind of limited time offer for early streamers or a contest like Mountain Dew, this ad would have achieved over 90% in our grading. Bravo, Sir Patrick Stewart, bravo! ____________________________________________________________________________ And there you have it. The only Super Bowl commercial ranking that actually matters. To learn more about how Audiolytics™ can supercharge your creative to a level that would outperform every Super Bowl ad out there, reach out with an email, we’d love to help.  Oh yeah, and Audiolytics™ just got an upgrade. We’re now combining our 71 Subcomponents with a backend multi-variate testing technology so that you can run optimized ads across ALL channels based on real-time, in-market performance data.  No more guessing. No more opinions.  We will test keywords and phrases in hundreds of digital ad permutations to help you arrive at the best performing words. It’s called “Audiolytics™ X.” Ahhh yeah. For a FREE demo on how it all works, click here.
The Definitive Grading of Super Bowl LV Ads
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January 27, 2021
newsletter
newsletter
By: Giles Martin, Why is this film a Masterclass in Branding? To answer this question, you have to see the ad first, of course! So please watch it before reading any further. I’m not going to talk about the fabulous creative concept, which sets up the duality and confusion of Daniel Craig and James Bond, and the cleverness of the writing which weaves the concept into a Bond-like story. It’s a brilliant idea and brilliantly executed. And this just makes the ad even more powerful.  Instead, I’m going to focus on only a part of the ad’s effectiveness, and how I see the branding working. More and more of our clients are asking about and thinking about branding, and typically it is not well understood or executed by D2C companies. Hopefully, this exercise might help demystify it somewhat, and invite some further smart conversations about what branding is and how best to execute it in tandem with hard-hitting performance campaigns.  This is a story-based ad, and part of the beauty of the branding here is that it doesn’t distract from the story or its power. This is essential. If you’re going to use storytelling as the branding device — and there is a lot of evidence to suggest that telling stories is one of the most powerful ways to build brands — the story must be strong. You need to dedicate time (air time) to the story and do not have the luxury — if that is the right word — of hawking your product heavily. Instead of pushing the brand, a good story-based ad, like this one, is supposed to generate emotions among its audience that can then become attached to the brand in their minds. Some of the emotional responses this ad elicits (at least for me) are delight, wonder, amusement, respect, enthusiasm, interest, and curiosity. How would you like your prospects to feel that way about your brand?! This is illustrative of why branding is worth undertaking, and why the Economist reports “Brands are the most valuable assets many companies possess,” going on to quote Millward Brown’s estimate that brands account for over a third of the value of the S&P 500. Ready to brand, then?! Let’s begin! The ad opens with “Heineken Presents: Daniel Craig vs James Bond”. It’s presented like a feature film! This sets up the expectation that it should be something worth watching, worth paying attention to. This is a ballsy move. It raises expectations, which can be risky. But if you can fulfill them, it really pays off. These implicit associations make the brand aspirational. Note also, before we even get to the action, this is a two-minute spot. You must be confident in your product to invest in a full 120 seconds of production, and be willing to pay two or four times the typical media cost to air your ads. This assuredness echoes the confidence we talked about in the prior paragraph. Confidence then becomes linked subconsciously with the brand in the audience’s minds. This is a brand that knows it’s good. Viewers can feel confident about this brand, and themselves too. So, on to the action! The very first shot is of an aspirational place. Daniel Craig is sunning himself on a rock by the water somewhere beautiful. You want to be in this place, sunning yourself on this rock. This immediately deepens and strengthens the aspirational quality already established with the “Heineken Presents” billing. In the opening shots, there is strong, simple, smart, and subtle branding. Nothing in your face. Nothing crass. Nothing salesy. There are two sun umbrellas branded Heineken, and a waiter walks to DC with a single bottle of Heineken on a silver tray, carried in one hand. The fact it’s a single bottle on an otherwise empty tray not only draws attention to the product, but also implies importance, and the luxury of space. The waiter and the tray may seem like small touches, but they’re very smart and most likely very important (see Paul Feldwick’s upcoming book for more on this.) A silver tray is associated with luxury, with lordship, with the highest quality. And the way the waiter carries the tray, with one hand, brings to mind true professionalism (excellence). This is how people carry trays in truly aspirational places, where the service is of the highest quality and emphasizes the importance of the object carried, like a note to a king.  These are just some of the powerful yet subtle aspirational signals linked to the Heineken brand in this footage of the waiter — and it’s only seconds of film! Luckily for marketers, the subconscious mind — where almost everything happens — processes information at lighting speed, and no additional time is needed for these branding devices to work here. When you see how quickly and subtly this is happening, it’s easy to understand why so many people claim —falsely — that they are not affected by advertising.  Also note the most obvious and important branding device: Daniel Craig has ordered a Heineken. If he drinks Heineken, you may want to as well, because after all (if you’re a man) don’t you want to be Daniel Craig? 99% of men would say yes. This is the most basic and hefty tip of the aspirational scales. (There’s an interesting question which arises here, which is how effective is this commercial with women? Please share your thoughts!) We then have a whole 40 seconds with what appears to be NO BRANDING. This could be looked at as a cardinal sin, and the guys at the Ehrenberg Institute would indeed tell you that one of the things that is proven to drive higher levels of brand recall is not allowing long gaps in the ad without brand mentions (or shots of the brand). So in one way, again, this is risky.  This is just part of the reality of branding, however. It certainly can be risky. The risk is part of the game. That’s why the question at the bottom of our branding quest at Oxford Road is, “how can it be made less risky?”. It’s important to deeply understand different models of how branding works, and to analyze outstandingly good brand ads — which brings us back to our task here… This is not the type of branding ad in which a 40-second branding gap equates to a marketing sin. Far from it. The 40 seconds is dedicated to telling and quickly evolving a story and a tone. The 40 seconds capture our attention and draw us in. They unfurl an inviting narrative about a guy disappearing, an unexpected taxi ride, and a case of mistaken identity with a helping of tongue-in-cheek drama.  Even though the Heineken brand doesn’t appear here, the James Bond music surrounding the scene is actually a kind of branding of itself, as it comes with a pre-built package of positive associations (badass, winner, high-roller, undefeatable, world-beater, sexy, drama, excitement, etc.) This is amazingly powerful in and of itself. If you doubt that, bear in mind these associations are so valuable to marketers that they are paying tens of millions of dollars for the rights to use them.  So even though the brand doesn’t feature in these 40 seconds, these seconds are still serving the branding. And so are the following shots (and their concomitant aspirational associations): the taxi driving across the gravel-sand road (adventure, far-off lands), the overhead shot of the taxi on a plateau surrounded by trees (high production values, cinematic feel, quality, foreign lands, adventure, natural beauty), and the tractor driving past in town when the taxi pulls up (authenticity, reality, levity.) Moreover, this “unbranded” 40 seconds actually serves to make this both a better story AND a better commercial. It makes the story more believable, relatable, attractive, dramatic, and adventurous. But at the same time, it’s creating a patchwork of desirable associations and emotions encircling Heineken. Finally, the heightening of the emotional engagement primes the brain for making stronger neural connections (i.e. stronger brand associations.) So even if there is no ‘traditional’ branding happening during this time, it is actually very effective. However, (as the Ehrenberg guys note – and we should listen to them!) it’s not good to let too much time pass without showing your brand, and so the team makes another good choice here: to bring in the brand again, but to do it again in a tasteful, understated way, that does not distract from what you really care about (the story.) The next branded moment is at 52-secs when DC is running through the streets chasing the taxi — when a Heineken lorry drives past. It appears again two or three seconds later, although (interestingly) doesn’t show any branding in that particular shot. Perhaps it doesn’t matter — so much good branding work is already being done. When DC finally sits down at the beautiful bar at 1:53 our peak branding period begins. First, we see hundreds of Heineken bottles lining the inner table of the bar, as well as a Heineken tap for good measure. It’s been over a minute since we’ve seen the brand by this point. When it appears again here it is accompanied by DC’s satisfaction in accomplishing his mission (arriving at the bar at last.) Our mirror neurons heighten our emotional response at this time and hence the brain’s capacity for being imprinted. His response to being given the Martini glass also heightens our emotional response. When DC finally gets his Heineken (remember, he wanted one originally back on the beach) he pulls the sort of faces and subtle body positions that tell you he is incredibly happy, satisfied, and completely badass. And isn’t that actually what we all want more than anything at the end of the day? It’s wonderfully aspirational. And it’s no coincidence that these strong and profound emotions are happening just after the moment you are seeing lots and lots of Heineken for the first time, and simultaneously with seeing DC himself finally enjoying his bottle of Heineken. This is the point at which the positive associations with Heineken and the brand imprinting are at their peak.  What has Heineken achieved with this ad? They have told you Daniel Craig, and James Bond, for that matter, drink Heineken. That in itself will probably make millions of men (unknowingly) order Heinekens at bars all over the world and pay for the cost of the sponsorship in itself – before we even consider the more subtle branding that’s been achieved. But of course, it has done much more for the brand (and the business) than that. In the minds of the audience Heineken is now dramatic, a movie producer, desirable, exotic, adventurous, has a sense of humor, is interesting, authentic, desirable, aspirational, happy, badass. This is everything branding should be. It’s creating an irrational and emotional preference for the brand. The rubber hits the road when your (potential) buyer is faced with a buying situation: in a bar, at the supermarket, in a gas station, at a ball game. The stronger their emotional and irrational connections to Heineken, the greater their inclination to choose it over a competitor at that moment. The impact of branding on people’s neurology may typically be tiny; but if you multiply up that tiny impact by millions of people in millions of buying moments all over the world, every day, that tiny impact on their neurology turns into a whole lot of extra revenue for the brand.  (And really high-quality ads like this have a neural impact that is far greater than the typical tiny effect of a typical ad, and so even more revenue is generated.) In summary: if you’re hesitant about branding, know that it can have enormous value. If you’re skeptical about its practice, know that risk can be reduced (with a more scientific understanding.) If you’re unsure of if and how and when to approach it, that’s perfectly normal. It’s nothing to be embarrassed about. We suggest you talk to a discreet, qualified professional. We would always be glad to hear from you.
James Bond's Branding Masterclass
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January 20, 2021
newsletter
newsletter
As Joseph R. Biden Jr. took the oath of office this morning as the 46th President of The United States of America he issued a call for unity. “To overcome these challenges, to restore the soul and secure the future of America requires so much more than words; it requires the most elusive of all things in a democracy, unity. Unity!” “We must end this uncivil war that pits red against blue, rural versus urban, conservative versus liberal.” “We can do this if we open our souls instead of hardening our hearts, if we show a little tolerance and humility, and if we’re willing to stand in the other person’s shoes, as my mom would say. Just for a moment, stand in their shoes.” “Let’s begin to listen to one another again, hear one another, see one another. Show respect to one another. Politics doesn’t have to be a raging fire destroying everything in its path. Every disagreement doesn’t have to be a cause for total war and we must reject the culture in which facts themselves are manipulated and even manufactured.” “We can see each other not as adversaries but as neighbors. We can treat each other with dignity and respect. We can join forces, stop the shouting and lower the temperature. For without unity there is no peace, only bitterness and fury, no progress, only exhausting outrage. No nation, only a state of chaos. This is our historic moment of crisis and challenge. And unity is the path forward. And we must meet this moment as the United States of America.” -President Joseph R. Biden For the team at Oxford Road, we place great importance on this challenge and welcome the call to action. As we sit with you at the intersection of media, marketing, and brand communications, we bear a special responsibility to do our part to advance the reliability of our news and to lower the temperature by encouraging dignity and respect in the media we sponsor.  In the coming weeks, The Influencer will invite you to join us in embracing this challenge and share the steps we’re taking through our work with the mediaroundtable.com to live out these values while supporting the advertising community with brand safety and suitability resources. In the meantime, we invite you to ask yourself, dear reader, what can you do in your role to work across differences and restore the dignity of the “other”, and to help unite those around you for the sake of our nation as we move into this next chapter? Let’s do this together.
A Call For Unity
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January 13, 2021
newsletter
newsletter
By Kyle Jelinek In the days following the siege in the Capitol, the media landscape has changed dramatically. We foretold this expanding chasm last week, and unfortunately, it’s happening much earlier and more dramatically than anyone could have imagined. Twitter and Facebook have banned a sitting president from posting content altogether, potentially losing millions in ad revenue. Amazon and Google have de-platformed Parler, essentially shutting the site down indefinitely. Right-leaning radio hosts on Cumulus who’ve doubled down on election-disputing rhetoric are at risk of being fired from their jobs unless they change their tune. And today, the House just voted to impeach President Trump for a second time! But let’s not get so caught up in the moment that we fail to see the precedent and slippery slope we may be encouraging.  In the aftermath, we have seen multiple advertisers already distancing themselves from advertising near news and politics entirely, particularly those that lean right. Should that be your move? Possibly, but not permanently. Here are the steps marketers should consider immediately to come out of this thing alive. Take a Short Pause Any reader of this newsletter knows that we have long advocated to bring balance to the media and avoid cancel culture purely based on ideology. We advocate for the sponsorship of programs and platforms that enable vigorous debate and a free exchange of ideas. Aligning your brand to any particular side at this moment may accidentally signal sympathies your brand doesn’t actually hold. Media watchdogs on both sides will be on high alert to call out any perceived improprieties, and your brand may fall victim to the shaming.  Collaborate and Consider If you’re a client, schedule time to meet with our team to better define your plan to move forward. We suggest a simple, “Green, Yellow, Red” approach. In other words, some conversations are always permissible. Some are never. Then there’s the grey area in between, or “Yellow”. These are programs and topics that may or may not be worth engaging or sponsoring. We rely heavily on the Ad Fontes Media Bias Chart to help determine these thresholds, and focus on the Y-Axis so that we can encourage a broad range of perspectives to be explored in a public dialogue with civility, accuracy, and respect.  Engage Consider that one of the underlying problems in this country is that people are stuck in their echo chambers and not listening to people who hold different views. We can set a new tone with our influence over what content we sponsor. So consider starting a conversation — even an awkward one. Before you disavow a show, network, or platform, we recommend you contact them directly, share your concerns, and set clear boundaries around what type of content or discussion you are comfortable allowing your brand to support — and what you do not.  If you need mediation or a supportive third party to navigate, we’re happy to make some referrals.  Take the Long View If you are a regular reader of The Influencer, there’s a good chance you did not vote for the re-election of Donald Trump. However, 75 Million Americans did. You don’t have to support him or his actions, but as a marketer, it would be an unwise strategy to be careless in taking steps that seem to be entirely dismissive of the perspectives of 75 Million US citizens.   Let’s leave retribution to others and focus on managing our situation one day at a time. You and your business have a long road ahead of you. As a brand, you have to walk a fine line between sponsoring media that will achieve your growth objectives and protecting your brand along with the values for which it stands. You have a voice, and what you choose to sponsor matters: yesterday, today, and tomorrow. This is a good time to take stock of your affiliations and more clearly define where you draw the line in the balance between performance objectives and advancing content that is leading to divisions and harm. We are here to help you do your part to accomplish your goals while strengthening and supporting your fellow citizens — and, where possible, move our nation toward healing. A Marketer’s Guide to Managing Sudden Influencer Controversy Don’t Become a Victim of the “Other” Trade War Should Brands Leave an Advertising Slot Because Its Show Hosts Are Problematic? What actually happens when ads are pulled over political controversy And Of Course, Our Podcast, The Divided States of Media
Advice for Marketers in a Post-Capitol Siege World
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January 6, 2021
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Welcome to the Warring ’20s At Oxford Road, we’ve been reading the industry’s predictions on 2021 and they all seem a bit optimistic. Negative political polarization is greater than ever, race relations are at an all-time low, and the pandemic is mutating into new, more contagious strains. Welcome to 2020, Part 2, and like most sequels, it’s likely to get worse before it gets better. HAPPY NEW YEAR! 1.    Podcast Hits $1B in Revenue Before Black Friday This one’s a slam dunk. 2021 is the year Podcast grows up and hits the billion-dollar mark. The industry was poised to hit this milestone in 2020 but because of the pandemic, projected growth slowed. It still grew, showing the durability and gathering Madison Avenue appeal of this little industry that could. Based on our projections, we’re forecasting that the $1B mark is hit ahead of schedule. 2.    Podcast Acquisitions Slow and Narrative Shifts To Mergers and Talent Acquisitions 2020 was the year of podcast acquisitions. From Spotify’s massive entry into the space earlier in the year to Amazon’s recent acquisition of Wondery, there are far less 9-figure networks to conquer. The biggest players have already been purchased, and what’s left is unlikely to attract massive interest. However, we expect further consolidation in the industry possible and more “one-off” buy-ins for individual shows like Spotify did with Joe Rogan. 3.    Radio Sees Dead Cat Bounce Radio advertising took a massive hit during the pandemic and many are projecting a rebound in 2021. However, this old warhorse is still trotting toward the glue factory. While we expect Radio to see an increase in advertising revenue this year as a reaction to the profound dips of the previous year (which will remain nameless), it’s all down from there. That said, ad revenue will likely fall much faster than listenership, making Radio a great opportunity for marketers who want to leverage the downward slide. 4.    Personalized Creative Makes Headlines With programmatic advertising expanding in all areas of the media landscape, personalized creative will quickly become the norm. Forget about running a single commercial ad nauseam — personalized creative that is custom-tailored to your target audience will start to take over. We’re already seeing this grow in OTT, and Audio is just getting started. But don’t worry, partners like A Million Ads and Marpipe are helping marketers develop a massive amount of iterations.    5.    Amazon Fuses Smart Speaker and Podcast, Forming Dynamic Audio Experiences Now that Mr. Bezos has turned his gaze to the podcast industry, it is our prediction that the nascent Flash Brief industry (short-form audio) and Podcast industry (long-form audio) are about to have a baby. The greatest impact will be the integration of dynamic audio content that can be maneuvered via voice command. We’ve been calling this for a while, but the latest transaction with Wondery just brought us a lot closer. 6.    Media Curtain Falls Between “Stop the Steal Republicans” and Everyone Else The Republican party is now split between election-disputing Trump die-hards and establishment Republicans. This schism is not just influencing the halls of Congress, but also the media landscape. We predict that “Stop the Steal” programs that promote the notion of election theft will face a major backlash from brands retreating from any association with this thinking. Those still carrying the Trump Torch will become persona non grata, and find themselves blacklisted from everything but hardcore direct response advertisers as brands seek safety between center-right and far-left news and political programming. 7.    Rise of the Middle Lord, please let this come to pass. As Fox News moves toward the center and left-leaning news platforms have nobody to rail against, things will begin to stabilize. Our prediction and hope is that the media returns to an era of objective reporting and journalistic integrity. To find out where the media stands in terms of bias and reliability, start with the gold standard in bias ratings. 8.    Ad Loads Increase on Podcasts Because they’ve literally spent hundreds of millions of dollars on Podcast, the media conglomerates who jumped into the space will need to find new ways to monetize. The easiest way to accomplish this is to jam produced DAI brand spots into their content. We’ve already seen several of our long term partners begin cramming 10 pounds of ads into a 5-pound bag, but it’s just the beginning. The days of one or two advertisers per episode are waning — start monitoring this quiet shift as your favorite shows become the audio version of the discount bin at Ross.  9.    Exclusivities Disintegrate Perhaps as a subset to the previous prediction, the increased need to monetize Podcast will also lead to the slow death of exclusivity deals on the medium. For the most part right now, when you advertise on any podcast, you’ve secured the category exclusivity for a period of time. We’re already battling networks on this point and the end result is likely a world where “episodic exclusivity” is all any network can guarantee. Expect talent reads to come at a premium as well.  10.  Progress in Local Podcasts For those paying attention, this was one of our projections last year but we’re kicking it down the field. Now that every conceivable podcast genre has been taken, local podcasts will take off and reach critical mass, making them viable for national advertisers and stand-alone campaigns alike. This movement will be another blow to Radio, who’s most attractive attribute is its hyper-local reach.  11.  International Podcast Placement Market Becomes Topic of Conversation Now that many podcasts have the ability to geo-target, we can isolate individual countries and expand client’s advertising presence outside of these here United States. We’re already hearing this request from many of our advertisers and expect more to come. More opportunities will undoubtedly arise as the landscape becomes more and more dynamic(ally inserted). 12.  Rise of the ZoomCast Everyone is on Zoom. As such, we will see the platform become an advertising medium of its own. As people continue to use the video conference tool, we will begin to see some convert their conversations into spoken word content for publication on podcast distribution platforms. 13.  Pixel Tracking Becomes Norm, but Gets Called Into Question The podcast industry is all-in on pixel-tracking, and for good reason: we finally have the ability to track non-direct visits and conversions on the medium at the show level. However, no attribution model is infallible and there will come a time this year when the belle of the podcast attribution ball gets called out. We expect a pushback that may upset the narrative for the entire industry. Our recommendation is to use pixel-tracking as one facet of your attribution model while using tried and true post-purchase surveys and traditional marketing mix models to confirm the results.
Oxford Road’s Top 13 Predictions for 2021
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December 30, 2020
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Happy New Year from Oxford Road! As this year draws to a close, we’re revisiting a thought piece from the past. Earlier this year, Oxford Road Founder and CEO Dan Granger made a list of 20 predictions for the advertising space in 2020 (Part 1, Part 2). While there was no mention of a Global Pandemic, this week, we’re checking to see which prognostications stuck and which fell short. Prediction #1: The Industry Goes All-In on DAI — 6/10 Yes, Dynamic Ad Insertion has continued to take over the podcast world, and while many shows we used to buy “baked in” have gone DAI, it’s still about 50/50.  Prediction #2: Voice is the New Internet — 7/10 Voice technology has seen major strides this year, and we’re now seeing very strong performance for a number of advertisers who are pioneering the space — but it’s still not as ubiquitous as we had hoped last year.  Prediction #3: Media Polarization, Advertiser Controversy — 10/10 Dan nailed this one. Media polarization has hit an all-time high this year, but now marketers have a tool to help navigate the treacherous waters —  The Media Roundtable. With the tools provided on this site, our hope is that we can collectively stop “cancel culture” and work to bring this nation back together. Prediction #4: Scales Tip From Traditional To Digital Media — 10/10 Another homerun! The pandemic solidified the movement from traditional media to digital media. From the massive growth in streaming video to the spikes in podcasts, the old-guard is fading and their digital counterparts are gaining ground.  Prediction #5: Podcast Attribution Takes More Baby Steps — 9/10 Podcast attribution was in need of a massive update and we started to see it this year. No attribution model is perfect, but we’re feeling better and better about pixel tracking from our partners in the podcast space. So much so that we’re now making it a mandatory recommendation for all new advertisers to the space.  Prediction #6: Brand Marketers Continue To Drive Up Podcast Premiums — 7/10 Yes, brand advertisers continue to drive up the cost of the podcast placements we’ve loved for years — and while it’s still a buyer’s market for performance advertisers, that may be coming to an end.  Prediction #7: Brand Budgets Increase, for Now — 8/10 Internally, we’re hearing a lot more about a client’s need to push their brand dollars. While it didn’t necessarily transpire in 2020, we expect this trend to continue in 2021.  Prediction #8: Podcasts Are the New Blogs — 4/10 Not much has changed here. Podcasts are now, essentially, what they were last year. Yes, we have more podcasts than we did last year, but no massive shifts have occurred. Prediction #9: Koala Corps Reaches First Milestone — 6/10 We missed the mark on this one by year’s end, but are optimistic it won’t be much longer. Every day at children’s hospitals across the country, children who are too young to verbally advocate for themselves are left alone in bed because parents, nurses, and hospital staff cannot be available 24/7. We launched The Koala Corps in 2018 to solve this problem by raising funds to hire full-time staff to run the program, as willing volunteers are plentiful but someone to vet, schedule, train and manage them are not. We still haven’t hit our goal. Help us achieve this first milestone by learning more and contributing here. Prediction #10: Smart Speakers Grow a Personality — 7/10 Yes, Samuel Jackson can voice your smart speaker, but we’re still a long ways away from truly personalizing your smart speakers. However, personalized content is getting better every day and Alexa is getting to know you far better now than she did last year.  Prediction #11: You’re Going To Start Feeling Stupid for Not Having a Voice App — 7/10 2020 was the year of Podcast, but we’ve seen great strides in smart speakers. Performance for the channel looks better than ever — you may be behind the 8-ball if you don’t have a voice app, so it’s time to get moving.   Prediction #12: People Start To Calm Down About Podcast — 2/10 Against our better judgment, the advertising world is still talking podcasts. We saw monumental acquisitions in the space this year from Spotify, SiriusXM, and more, and we’re still not done. Yes, the Podcast boom will slow, but it’s not done just yet.  Prediction #13: Multi-Variate Testing Emerges in Audio — 5/10 We’ve started to test this for a number of advertisers but this is still ripe for growth. Let the new technology help guide your messaging efforts. We’re only scratching the surface so far, but the future looks good.  Prediction #14: Local Podcasts Rise — 2/10 Not yet. We’re seeing some hyper-local podcasts emerge but they have not seen the massive jump predicted last year.  Prediction #15: Audio Stays Hot — 6/10 While podcast listenership spiked, radio dragged. Thanks, Rona! Prediction #16: Multi-Length Audio Coming To a Speaker Near You — 7/10 Not yet. While there’s no Serial-sized breakthrough in 2020, quite a few publishers have been dabbling. For example, you can now hear Fox News flash briefings on Spotify, and a quick Google search shows a lot of movement in the space.   Prediction #17: Subscription Audio Rises — 2/10 While we thought companies like Luminary would emerge in 2020, subscription audio did not see a gain in 2020. Chalk this one up to the pandemic, but expect more of these in 2021. Prediction #18: Overuse of the Term: “Full Stop” — 5/10 While we thought this phrase died, it was recently used in an email to our team last week. Let 2021 be the year this one finally goes away. Prediction #19: Spotify overtakes Apple — 8/10 Oh yeah, Spotify has destroyed Apple in the Podcast space from a content perspective. However, the “Cupertino King” still owns distribution — but that may be also on the decline. Prediction #20: Automation Finds its Limits — 10/10 Despite the industry’s wish to yield similar results using canned voices and “producer-read” ads on podcast, host-read ads work better. Corroborated by multiple studies, host-read ads perform best for advertisers. Until the industry starts giving massive discounts for non-host-read ads, we will continue to advocate for personalized, host-read ads whenever possible. Dan Gets a “D” This year was nuts, and if you add the totals up, Dan scored 64% in his predictions. While that may not be a stellar grade, with the curveball 2020 threw us, a “D” is a 2020 “B+”.  To all of the Influencer readers, thank you. Our hope is that 2021 will be a year of restoration, in every sense of the word. In the coming months, you’ll hear a lot more from us regarding our mission to bring the media landscape together and forge a new path of unity. We’re happy to say goodbye to 2020 and look forward to all that 2021 will bring. Happy New Year!
Our 2020 Industry Predictions Graded
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December 23, 2020
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Beyond the obvious challenges presented to us in 2020, little has been done to address the challenges marketers face while trying to reach the masses, while the masses are bitterly divided along political lines. Where is it safe to advertise? What is appropriate to say? While we have cause for hope and optimism about a better year in 2021, these challenges are not going away, and it is why we launched the Media Roundtable.  In an effort to supply marketers with new tools to face modern problems of polarization, some conflicts arise that require special attention. For example, imagine one of your key media channels finds itself at the center of a heated public controversy. Stakeholders of your business and strangers on social media begin calling for you as a brand to renounce your channel partner publicly and cease to support with ad dollars (this happens more than you may realize). How are you to respond? How can you be sure your response is in line with your core values and not compromising for profit, or worse, caving to mob justice, simply because the pressure is on? These high stakes situations are when you call Bob Bordone and the team at the Cambridge Negotiation Institute. This is also the reason Bob is a Founding Member at Media Roundtable and the provider of this week’s article. Bob and his team work both proactively and reactively to help parties find a way forward that best serves the needs of all involved. The work they do is incredibly important and we feel the quote below sums it up better than we can: “Conflict resilience is the capacity to sit with very intense conflict, listen with generosity and courage, and also assert your own perspective with authenticity and grace. It is not about softening your viewpoint, but it is about finding a way to share your viewpoint so that you’re maximizing the chance that it lands with your intended audience.” Bob has written an article titled, Understanding and Organizing for Conflict Readiness and Resilience, which we believe is a mandatory piece of curriculum for all Influencer readers. Whether you are a brand marketer or just a human heading into the holidays with your family or friends, Bob’s piece is an informative read that will shape the way we all move into 2021. -Dan READ MORE
Marketing in 2021: Conflict Readiness and Resilience
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December 23, 2020
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By Bob Bordone, Cambridge Negotiation Institute In the media realm, abundant with potential conflict, opportunities for negotiation abound. It can occur in the context of a formal business relationship. Or conflict may catch you by surprise in the moment when a colleague mentions something that seems offensive, misguided, or just plain wrong to you. There are ways of addressing and becoming operational for both businesses, contractual, and strategic differences as well as day-to-day relational ones. If you are committed to a better way of dealing with hard conversations, going forward, there are a few major concepts worth considering: the importance of both conflict resilience and of being conflict ready. I’d like to share a bit about both.  In my role, I play a number of roles. In many contexts, my focus is to facilitate hard conversations, to help people identify the relevant stakeholders, and create a space where they could feel comfortable having a difficult conversation. Perhaps the situation is one involving widely divergent viewpoints, strong emotions, and questions of identity. Mediating and facilitating conversations and contexts like this are at once challenging and gratifying for me.  At times, I mediate these conflicts to arrive at a mutual resolution. But other times, I will simply facilitate a conversation so that parties have a better understanding of each other and to reduce demonization and dehumanization. Some tools that can help leaders navigate an ever-more pluralistic and diverse society are as follows: CONFLICT RESILIENCE “Conflict resilience” is the capacity to sit with very intense conflict, listen with generosity and courage, and also assert your own perspective with authenticity and grace. It is not about softening your viewpoint, but it is about finding a way to share your viewpoint so that you’re maximizing the chance that it lands with your intended audience. Conflict resilience is an absolutely essential leadership skill and one that is in short supply. I served on the faculty of Harvard Law School for more than 20 years where I founded and directed Harvard Law School Negotiation and Mediation Clinical Program. One noticeable shift over those two decades was the reduction in many students’ ability to sit with discomfort in the face of difference. Indeed, over my 2 decades on the faculty, I noticed less and less of an interest on the part of students to engage constructively and genuinely with people on the other side of the political divide. This observation at Harvard Law School reflects broader societal trends as well as trends in our media climate. There are many reasons for that. Part of it is our ability to curate our own social media and groups, where we don’t have to hear things that we disagree with. We have the ability to deselect disagreement. Another reason is the misconception that the way to lean into conflict is to yell and scream. And since many people don’t want to do that, they simply avoid conflict altogether. But avoidance over the long term means problems don’t get solved. And, even more worrisome, it leads to the kind of demonization and dehumanization that we are seeing at a rapidly growing pace in American society today.   Conflict resilience isn’t just about leaning into a conflict and expressing one’s viewpoint in a way that others can actually hear. It is also about being able to listen and be curious about the perspective of others. Conflict resilience, then, is both a mindset and a set of skills. The mindset: re-orienting one’s attitude toward conflict, being open to asserting one’s viewpoint with authenticity, and listening with generosity and grace. The skillset: the performative words and actions that put mindset to action. My professional work focuses on both: cultivating a mindset for conflict resilience and then training and coaching the skills, tools, and practice that make it happen in the real world. Cultivating the skills is hard work. It doesn’t come to most of us naturally. And all too often, people don’t take the time to learn them, meaning that they either avoid or they blunder through clumsily doing damage along the way. In the world of media, these conflict resilience skills are essential. Conflict is inevitable. But how we handle that conflict makes all the difference. BUILDING CONTAINERS AND PROCESSES Building individual and collective conflict resilience skills matters. But then, to bring people together to work things out, it’s important to be able to build low-risk containers for people to do it. This is part of the facilitation and mediation work that I do. Especially in this media environment, knowing that there is somebody who can bring people together, can hold the space, create ground rules and help people work out some kind of resolution, is vital and central to my work. I’ve worked in incredibly contentious conflicts – from nasty disputes between school boards and unions to corporate conflicts to painful divides in the Catholic Church and historic enmities in Israel and Palestine. Designing a set of processes and protocols that can handle conflicts when they arise is essential.  Especially in such a polarized media environment, we know for certain that there are going to be conflicts that are going to be highly emotional, or there’s going to be really big calls to cut off a host or for a particular brand to pull out of a particular program. That’s predictable. But what we don’t have in place necessarily in a lot of contexts is an agreed upon set of protocols about how we can come together before we go to that extreme.  And then, when something happens, we find ourselves under the gun with pressure to eliminate a host or cancel a program. Things would be different if a process for working it out had already been in place before the event.   And so, what we really must do is design systems and processes for managing conflict. Forget the nuclear button. What if we had the equivalent of the nuclear hotline where we could pick up the phone and have the Soviet premier on the other side. I help people set up the process equivalent of the nuclear hotline. Think about a direct line where you connect with somebody who is going to walk you through the steps. This is the central work of my textbook Designing Systems and Processes for Managing Disputes (2d. Ed., 2019). Let me give you an example. I’ve done some work at the National Institutes of Health (NIH), which has thousands of employees and a set of very predictable kinds of conflicts that come up there. One particular predictable conflict relates to credit for authorship when a research paper gets published. Whose name gets listed first, who’s going to go second, third, fourth, matters in the world of science. And it can be the source of enormous conflict that can hold up important work, hurt relationships, and literally hold back scientific process if not handled well. Imagine a system, however, where researchers get together in advance, agree on the criteria that they will use to determine authorship credit, and then monitor that as the work is happening with the help of facilitation. In the end, it avoids conflict, manages cost, and can mean real lives because research gets out without the cost of time, emotions, and relationships that conflict brings.   MORE ON BEING CONFLICT READY To be conflict ready, you want to have three things in place. You want to be sure that your team has some skills and training in conflict resilience You want to have systems and protocols for handling differences that have already been agreed upon and that people accept. Having this committed process establishes a level of trust in the ability of that process to deliver results. You want to make sure that you have a stable of reliable, neutral, and trusted people who can facilitate and mediate conflict when it comes up. The work I do helps to build all three: I offer workshops on conflict management, difficult conversations, active listening, negotiation, and mediation. I tailor them to client needs and do them in-person and, since March 2020, online. Building these conflict resilience skills is preventive medicine to conflict gone wild. In many contexts, my training workshops turn into one-on-one and group coaching, especially in contexts where a manager may need a helping hand navigating complex and highly emotional relationships. But then, in many contexts, I help organizations build the “containers” – the processes and protocols for handling differences when they arise. And, finally, when parties are in need of a facilitator, I am there to help guide conversations and mediate conflicts. The media landscape in this moment of intense political polarization is fraught with landmines.  Building a team that is conflict resilient and conflict ready can make the difference in ensuring you avoid the landmines that can knock you from your game and build the brand, reputation, and customer base you need.
Conflict + Resilence - Media Roundtable
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December 16, 2020
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For decades, advertisers have been balancing the competing priorities of advertising on content that works to reach business objectives and content they can be proud to associate with their brand. In some cases, they are the same, but more often, they are in conflict. In our increasingly polarized political climate, marketers oftentimes find themselves stuck in the middle. Some brands simply avoid all news or opinion-related content altogether, but at the cost of reaching ideal customer profiles with engaged audiences at scale. There has to be a better way. Enter Ad Fontes: Creators of the Media Bias Chart Ad Fontes provides the most objective analysis of the media landscape that humans can provide. If you’re unfamiliar with the chart, leading media properties are evaluated by a team of analysts with political views on the left, right, and center so you can see how they stack up in terms of Political Bias (X-Axis) and Reliability (Y-Axis). Using this chart, brands can make more informed decisions about the media they support.  As the first step in this process, Vanessa Otero, CEO and Founder of Ad Fontes, has developed a guide outlining “How To Tell What’s True In The News”. It’s a must-read and just the beginning of their contribution to the Media Roundtable.  If you haven’t yet, please visit Media Roundtable to see what we are up to. Those who sign the pledge will get exclusive access to more resources from groups like Ad Fontes to help you navigate our fractured media landscape in a way that allows you to uphold the values of your brand, while still benefiting from the value of news and opinion-related content.   2021 offers the possibility of a less vitriolic culture, modeled by people like us who sponsor media. Join us as we seek to advance even-handed reporting and opinion without malice.  -Dan
Using the Media Bias Chart for Brand Safety?
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December 9, 2020
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By Dan Granger, Founder & CEO Oxford Road Last week, we announced the launch of MediaRoundtable.com and asked you to join the effort to unite advertisers, marketers, and leaders in Media to reduce our support for content that tears us apart, and reward that which edifies and unites instead. We encouraged each of you to visit MediaRoundtable.com and sign our pledge in support of these efforts. This week, we want to go into a bit more detail on what the pledge stands for and what it means to be a member of the Media Roundtable. American Media is a vital ingredient for a healthy democracy. However, the current state of modern media has become toxic. News content now often seeks to persuade, while editorial content often seeks to divide. Instead of championing balanced coverage of different points of view, we have reverted to earlier forms of partisan publications, rewarding outrage over outcomes, entertainment over excellence, and destruction over dignity.   The American people have had enough. Media Roundtable is an alliance of leaders in Media, Marketing, and the Business community coming together to replace our current vicious cycle in the media with a virtuous one. Instead of waiting for positive change and accountability to be initiated by government involvement, or pressure from third parties, we will make efforts to get our own houses in order, for the sake of the public whom we serve. Each participant will seek to live up to our stated beliefs in their own way and with their best intentions and efforts. These beliefs include:   ·  Unity In America Is In Decline Due To Our Increasingly Hostile Divisions. ·  Modern Media Is Deepening Our National Divide By Rewarding Polarizing Forces With Outsized Attention; Accountability To De-escalate Tensions Is Required. ·  Brands Can Help Unify The Nation By Supporting Media That Favors Fairness, Decency, And A Respect For All People. ·  Brands Can Have A Greater Impact By Collaborating With Media Partners Before Terminating Relationships Where Divisions Occur. ·  Media Can Play A Role In Unifying Our Country By Restoring Journalistic Integrity, Even-handed Coverage Of Divisive Issues, Disclosure Between News And Opinion Journalism, And A Sense Of Respect For Those With Whom They Disagree. ·  Corporate Stakeholders Are Better Served When The Nation Is Not At War With Itself. We believe that those of us in advertising and media have a special opportunity to help put our fractured nation back together!  If you haven’t already done so, please sign the pledge today. After signing the pledge and becoming a member of the Media Roundtable, you will receive resources and tools to help put our collective mission into action and send a powerful message to the industry there is real demand for content that unites more than it divides. -Dan   Read More
The Media Roundtable Pledge
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December 2, 2020
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By Dan Granger, Founder & CEO Oxford Road DIVIDE OR UNITE “I think there are people that recognize there’s kind of a problem with the media. They may disagree with me on the solutions but there is a problem in our media structure right now and there’s an interest in trying to find ways of making it better.” -Steve Krakauer, editor/host, ‘Fourth Watch’ Newsletter and Podcast.  If you’ve been reading The Influencer or listening to our podcast, The Divided States of Media, during this long, strange year that is 2020, you have been witness to a journey of reflection and discovery. In the year of our great national health crisis, instead of coming together, we saw families, companies, and relationships of all kinds coming apart at the seams. At Oxford Road, we fancy ourselves “Agents of Influence”, and at the bottom of this newsletter we advise you to “Influence Responsibly”. So with all these divisions, during a time when we have every reason to come together, I felt it was fitting that we ask how those of us who work in Media have helped or hurt the sad state of our nation and what culpability we might find within ourselves. Today we are pleased to introduce to you our plan to create positive change in our culture through the formation of the Media Roundtable. Media Roundtable’s purpose is to empower media and advertisers to advance even-handed reporting and opinion without malice. Our strategy is simple: shift the incentive structure that currently feeds our modern “Outrage Industrial Complex” and reward content that benefits its audience and treats its subjects with dignity, even if through disagreement, but always with respect. There is much to say about our efforts and we will continue to explain in the coming weeks. For now, we ask that you visit MediaRoundtable.com to learn more and most importantly, sign our Pledge. This pledge recruits all members of the media, marketing, and companies who participate in advertising to unite around a shared set of beliefs to demonstrate for publishers and creators that there is real market demand for a more edifying form of media products. This is one small step toward a very important vision. It is my great pleasure to invite you to journey alongside us as we go forward. -Dan LEARN MORE
Introducing The Media Roundtable
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November 25, 2020
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newsletter
Happy Thanksgiving from The Influencer and Oxford Road! Amidst all of the havoc 2020 has wrought, this week, we persist in giving thanks. To the loyal Influencer readers, thank you! We hope that this newsletter brings you a weekly dose of knowledge, insights, a chuckle now and then, and that our podcast has brought a sense of balance in these divisive times. Despite this year’s challenges, the very fact that you’re able to read an email magically beamed through a collection of supercomputers into your home and eyes to read it is reason enough to say “thank you” for something! So while this year’s Thanksgiving feast may look a bit different than it has in years past, this week, The Influencer is giving you an insider’s tip on Thanksgiving trivia that will make you the smartest person at the table, virtually or otherwise. Learn what was really on the first Thanksgiving dinner, what Mary Had A Little Lamb has to do the holiday, which president hated Thanksgiving, and more by clicking below… -Kyle The First Macy’s Thanksgiving Day Parade This year, the famous parade will look a bit different than usual but the origins of this pastime are a stroke of marketing genius. To celebrate the expansion of its Herald Square superstore in 1924, Macy’s announced its very first “Big Christmas Parade”, promising “magnificent floats”, bands and an “animal circus.” A huge success, Macy’s signed a TV contract with NBC to broadcast the now-famous Macy’s Thanksgiving Day Parade every year since. The first oversized balloons debuted in 1927 and were the brainchild of Anthony Frederick Sarg, a German-born puppeteer and theatrical designer who also created Macy’s fantastical Christmas window displays. The first balloons were filled with oxygen, not helium, and featured Felix the Cat and inflated animals like elephants, tigers, and a giant hummingbird. What Was Really on the First Thanksgiving Menu? Turkey was not on the table, and neither was most everything else you’re craving. Although turkeys were indigenous to the area, there’s no record of a big, roasted bird at the first feast. The Wampanoag brought deer, and there would have been lots of local seafood (mussels, lobster, bass) plus the fruits of the first pilgrim harvest, including pumpkin. No mashed potatoes, no cranberries (see below), and definitely no stuffing — sorry Grandma! What About the Cranberries? Not the ‘90’s band. Cranberries were eaten by Native Americans and used as a potent red dye, but sweetened cranberry relish was almost certainly not on the first Thanksgiving table. The pilgrims had long exhausted their sugar supply by November 1621. It wasn’t until 1912 when Marcus Urann canned the first jellied cranberry sauce, eventually founding the cranberry growers cooperative known as Ocean Spray. Which President Refused to Recognize Thanksgiving? Thomas Jefferson was famously the only Founding Father and early president who refused to declare days of thanksgiving and fasting in the United States. Unlike his political rivals, the Federalists, Jefferson believed in “a wall of separation between Church and State”, and that endorsing such celebrations as president would amount to state-sponsored religious worship. What does “Mary Had a Little Lamb,’ Have To Do With Thanksgiving? The proclamation of the first official Thanksgiving by Abraham Lincoln was partially the result of years of impassioned lobbying by “Mary Had a Little Lamb” author and abolitionist Sarah Josepha Hale. How A Botched Thanksgiving Order Created TV Dinners Busy parents everywhere have Thanksgiving to thank for these microwavable lifesavers. In 1953, an employee at C.A. Swanson & Sons overestimated demand for Thanksgiving turkey and the company was left with some 260 tons of extra frozen birds. As a solution, a Swanson salesman ordered 5,000 aluminum trays, devised a turkey meal, and recruited an assembly line of workers to compile what would become the first TV tray dinners. A culinary hit was born. In the first full year of production in 1954, the company sold 10 million turkey TV tray dinners. What Does Football Have To Do With Thanksgiving Anyway? The winning combo of football and Thanksgiving kicked off way before there was anything called the NFL. The first Thanksgiving football game was between Yale and Princeton in 1876, only 13 years after Lincoln made Thanksgiving a national holiday. Soon after, Thanksgiving was picked for the date of the college football championships. By the 1890s, thousands of college and high school football rivalries were played every Thanksgiving. Why Do Presidents Pardon Turkeys? This year, Trump will pardon Corn and Cobb as part of a longstanding tradition of sparing the lives of two turkeys each Thanksgiving. Starting in the 1940s, farmers would gift the President with some plump birds for roast turkey over the holidays, which the first family would invariably eat. While President John F. Kennedy was the first American president to spare a turkey’s life (“We’ll just let this one grow,” JFK quipped in 1963. “It’s our Thanksgiving present to him.”), the annual White House tradition of “pardoning” a turkey officially started with George H.W. Bush in 1989. Which President Tried To Move the Date of Thanksgiving? Concerned that the Christmas shopping season was cut short by a late Thanksgiving, President Franklin Delano Roosevelt decreed in 1939 that the holiday would be celebrated a week earlier. “Franksgiving,” as it was known, was decried by Thanksgiving traditionalists and political rivals (one even compared FDR to Hitler) and was only adopted by 23 of the 48 states. Congress officially moved Thanksgiving back to the fourth Thursday of November in 1941, where it has remained ever since. Wherever this year’s Thanksgiving finds you, if you’re reading this, thank you. While it may be a bit more difficult to find the reasons to be thankful this year, hopefully, you don’t have to dig too deep. For a more in-depth look at the information provided above with pictures and video, check out The History Channel’s breakdown of Thanksgiving HERE.
Be The Smartest Person At The Thanksgiving Table
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November 18, 2020
thought-leadership
thought-leadership
By Giles Martin, EVP, Strategy & Insights Oxford Road Les Binet, one of the “Godfathers of Advertising Effectiveness”, often creates a lot of attention in the marketing community when he publishes new research. We believe this attention is well-deserved: Binet’s work with Peter Field has arguably changed the industry forever, ushering in a new era of accountability and clarity for marketers, and demonstrating what will drive growth for their organizations. Last month, Les created waves with a stimulating, promising, and challenging video about Google search data.  Broadly speaking, he claims that “Share of Search” data can be used to predict (or, at least, may be useful in predicting) market share data for brands. For reference, share of search is defined as the search volume for Brand X divided by the total number of searches in the category.   Binet and his team looked at three different categories to provide some range in the analysis: automotive, energy, and mobile phones. Here’s an example of how share of search data correlates with market share in the automotive sector. You can see immediately it’s a pretty strong and clear correlation. What’s essential about Binet’s latest contention is not the correlation per se, however. Rather, it’s the relationship between the time series of these data sets. Below is an example showing the trend across ten years of data for share of search and market share for LG in the smartphone market. Binet suggests that the share of searches is a valuable leading indicator for future trends in market share, which is certainly implied by the chart. He goes on to claim that the increase in share of search, across the previous nine months, can predict an increase in market share in the current quarter. The implication, then, is that changes in share of search can be used as a type of early warning indicator for brands. Another important piece for marketers to understand is the relationship between advertising and the share of searches. The chart below shows a strikingly strong relationship between the two data series (or specifically, changes in increase in SOV correlating with changes in share of search volume.) Said another way: if you spend enough in offline marketing to meaningfully increase your share of voice, you’ll drive an increase in the share of searches in your category. It makes a lot of sense if you think about it. This type of analysis will be familiar to some. Binet & Field popularized for many the view of the relationship between “excess” share of voice and market share gain, providing many advertisers with valuable guidance on budget setting to achieve specific financial and business goals.  This latest work connects the key dots between these two variables: how broad-based (generally offline) advertising investment creates an impact on people’s neurology, which in turn manifests in more curiosity, awareness, and consideration for the brand. This increase in mental territory and activity for the brand, visible through heightened search activity, finally turns into revenue and market share.  Despite the promise and interest of this approach, it’s still in an early phase. We advise a degree of skepticism, or perhaps cautious optimism, about the promise of this data. It remains the first work of its kind (ie. using share of search), and while three categories are better than one, it’s still only three categories. A good next step will be widening the category set and making some of this data more publicly available.  What should advertisers and clients be doing with this information? Well, firstly and simply, they should be aware of this work and its importance. Secondly, especially for D2C clients, they should view this work as a reminder that being a “data-driven” marketer is more than looking at a portfolio of channel performance. It’s also about looking at data sets and marketing research that provide pointers – increasingly valuable and robust pointers – about how marketing works and how it can drive growth in a broader sense for their corporations.   
What’s Your Share of Search?
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November 11, 2020
thought-leadership
thought-leadership
By Anna Sunshine, Oxford Road Podcast Media Supervisor What if somebody told you that an increasing CPM isn’t necessarily a bad thing? Would you believe them? Probably not. The podcast world is well into 2021 planning, and whether we’re renewing tenured campaigns with longstanding partners or vetting new opportunities, we’re always looking for obvious signs indicating that we’re setting ourselves up for another year of success in the medium — and fluctuations in CPM have traditionally been the best barometer. But this year, we’re seeing more CPM fluctuations than ever before. Many of the top podcasts in the space are “network hopping”, converting from “baked in” to dynamic insertion, and/or fundamentally changing their buy structure altogether. This is driving an unprecedented level of CPM fluctuation that’s creating concern for our team and the performance advertisers that have grown to rely on these shows as stable assets to their advertising portfolio. CPMs are trending up, but why? The Podcast channel as a whole is seemingly moving more and more towards packaging opportunities perfect for big brand advertisers and away from those looking for performance. Shows that have been in the marketplace for years are increasing their CPMs year over year, and new, buzzworthy personalities are launching with high CPM, 6-figure sponsorship packages, sight unseen. While there’s undoubtedly some level of branding achieved, and it’s oftentimes possible to implement a brand lift study for an additional cost, these big-ticket opportunities are usually a high-risk test for those of us who care about metrics like CPA and ROAS. But while big brands are coming into the space and driving CPMs higher, there’s more going on than meets the eye.  We believe clear and measurable ROI can still be accomplished if you know how and where to find the shows that genuinely care about making their ads work. In these cases, the strongest relationships we’ve forged over the years have a mutual level of trust and transparency, which includes sharing insight and working towards the common goal of making every ad work, knowing that it ultimately helps everyone in the long run. Not to say that there isn’t a place for building a diversified portfolio with the right mix of high reach and smaller performance-based shows (we can tackle that at a different time), but it’s from these trusted network partners that we’re able to peel back what’s really going on.  This is especially the case with CPM fluctuations. And this is where it gets a bit more nuanced because a drop in estimated downloads doesn’t necessarily mean the show is losing listeners — in fact, it’s often the opposite. There have been plenty of new download measurement guidelines and challenges that have factored into CPMs fluctuating over the past few years, and while it’s better than it was, it’s still not perfect. As the podcast marketplace went from an unregulated to a (somewhat) regulated marketplace, we have to be mindful that what appears at first to be a decrease in listenership isn’t always the case. It’s likely a change in how the networks are tracking their show’s size. Oftentimes, when a show adjusts its download numbers lower, it’s because their network has implemented stricter rules from the IAB in an attempt to report the most accurate number of downloads possible. Some networks use a 5-minute measurement window, others a 60-minute window, and others still, a 24-hour window according to the IAB’s standards. One of our longstanding network partners has been using a 5-minute window to measure podcast downloads for years. This means that every time a listener pauses a show and comes back to play the same episode, 5 minutes later (or more), they would be defined as a ‘new listener’. This resulted in the downloads being exaggerated since many people listening to a single episode were counted multiple times.  Starting next year, this partner is moving to a 24-hour window instead of 5. Therefore, the reported downloads will decrease, driving the CPM through the roof, but ultimately the unique listeners to each show will remain about the same. Although it seems like the podcast is jacking up their CPM while reporting fewer listeners per show, all other things equal, performance should theoretically continue to be the same. We might even suggest that it’s a sign of health as the industry continues to refine its approach to measurement.  As to which lookback window we should use, the jury is still out. For now, it’s up to the networks themselves to choose. If a show jumps from one network to another, or, like in our example, a network changes their lookback window from 5 minutes to 60 minutes, the estimated downloads may change drastically — and while the CPM will be affected, the true listenership is likely about the same as it has been. CPM, while an indicator of potential, is not the “be all, end all”. Our network partners run the gamut here, and we see podcasts across the CPM spectrum driving strong response, so it’s important to stay relatively impartial and let the performance speak for itself. Shows with low CPMs may drive zilch, while shows with the CPMs 3x that amount can have the most responsive audiences we’ve ever seen. Every CPM has a story if you dig deeper, and it’s not always the one you would expect. So if you see a drastic change in CPM on your 2021 podcast renewal, don’t be so quick to cut the show from your plan. It’s important to understand the full context of why the CPM changed and more importantly, how it will affect your performance. If you have an agency, they’re already doing this for you, but if you’re going at it alone, stay informed and try to understand if it’s a true CPM increase or simply a change in measurement.  
Every CPM Has a Story
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November 4, 2020
thought-leadership
thought-leadership
Remember when the best basketball players in the country formed The Dream Team to dominate the 1992 Olympics? This week, Oxford Road officially announced the advertising agency equivalent with the appointment of three extremely talented industry leaders to the executive team. In a story that’s already been picked up by All Access, Talkers Magazine, (for some reason) a TV station in Delaware, and more, Oxford Road officially announced that global agency veteran Steven Abraham joins as President; former head of radio network Premiere and Chairman of Radio Hall of Fame Kraig Kitchin joins as Strategic Advisor; and former fashion industry leader, experiential learning company president, and Oxford Road ally Jennifer Laine formally joins the company to lead marketing and key strategic initiatives. Together, this dream team will help take Oxford Road and its clients to new heights. Read The Press Release
Oxford Road Announces Dream Team
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October 2, 2020
thought-leadership
thought-leadership
By Dan Granger This week, we provide marketers with a step-by-step guide to navigating this complex world, and provide tools for coming out of such situations with minimal public backlash and their values intact. Save this one.  If you are a performance marketer at scale, you’re going to need it as we enter one of the most contentious election years in American History.  From now until next year’s Presidential Election, advertisers on politically oriented programs should expect increasing scrutiny, spontaneously finding themselves stuck in the middle of controversy when on-air talent strikes a nerve and offends one group or another. Last week’s incident with Michael Knowles is a perfect case in point. Let’s say you were an advertiser on Michael Knowles podcast or on Fox News, who had him as a guest on The Story. Here’s how you’d find out about the gathering storm. You would receive an email—from a seemingly credible media outlet, blog, or group—seeking comment about your intention to continue your existing relationship with Knowles or Fox News. Often times, there’s a deadline for you to make a comment before your brand name is released on a list. That list will be used by an angry constituency that is poised to begin contacting you and others at your company—accusing you of supporting the beliefs of the offending party. Usually, the host’s words are taken somewhat out of context, but it doesn’t matter because the optics are bad and you wish they had made their point differently. You are tempted to respond to the email. However, real customers are rarely involved. Usually you will start to receive pressure from within your company. Questions start flying at you about why you would ever consider affiliating your brand with programs that so clearly do not represent the values your company represents. All the pressure to hit growth and CAC goals are out the window and now you must respond—or so it seems. All of this has happened in a matter of hours. It is at this precise moment that you must ignore your impulses to act and take a moment to pause amidst the immense amount of pressure and judgment surrounding you. Instead of following your emotions… Here’s what you need to do: Address Internal Stakeholders – In a timely and considered way, assure all stakeholders that you appreciate the gravity of the situation and your commitment to taking proper action. Affirm your commitment to company values and get buy-in from anxious team members who will be tempted to speak publicly before an appropriate response can be considered. Say Nothing Publicly – No matter how tempting it might be, don’t even acknowledge the email or call you receive from watchdog organizations or any media outlet that contacts you. Anything you say publicly can and will be used against you in the court of public opinion. This is true for both the third-parties that are pressuring you to make a statement or take an action, as well as the fans of the personality that caused the offense. You will feel like you owe them a response or statement and they know it. You do not. In fact, there is no long-term benefit in issuing a fast response. This is perceived but not real. Immediately following your awareness of the perceived offensive comment, do and say NOTHING. Speaking out will invite unwanted exposure and potential backlash. Just ask Keurig. Immediately “Pause” Your Media Investment – You have to watch, listen or read the content that caused the controversy in full. To do that, you need time. You have facts to gather and context to consider. To do this objectively, you will want to contact your media agency or the program or network immediately. Assure them that you are making no immediate decisions and issuing no public statements. Provide the media partner a minimum timetable for suspension of your campaign. 2-4 weeks is an appropriate amount of time for a proper evaluation. Gather Facts and Think Deeply – You have protected yourself from continued exposure and assured your stakeholders that you will properly evaluate. So now is the time for due diligence. Imagine if someone had walked into your office and attributed the soundbite in question to one of your team members or key vendors. You should handle this situation similarly. To do that, you need to hear from people representing both sides of the issue and see how it is affecting them. Listen deeply to how the words may have been hurtful to people on your team. If your customers have been impacted, hear their stories. Maybe the person who gave offense holds views that represent the unspoken values of other stakeholders who do not share those values publicly. Consider them too. Examine their channel’s impact on your business. Consider the cost of a permanent severance from the relationship and what the consequence would be to the people who work with you if you cut off this stream of revenue. Talk to others who have navigated these waters in the past and learn from their successes and failures. You must not simply react to the vocal minority, you need to consider every side of the issue. Layout All Your Options – It’s easy to forget that you have many options beyond stay or go. Once you’ve taken in all of the information, decide if the perceived offense deserves action. If so, your options include: Withdraw sponsorship until further notice: There is no rule that says you must close the door permanently. You can, however, decide that you don’t see an immediate path to the reinstatement of your campaign and take appropriate action. Again, quietly is best. Terminate the relationship permanently: If you have weighed the offense and believe that your company mission calls you to take a side and have weighed the costs associated with permanent separation, notify the necessary stakeholders. Avoid emotional responses and stay matter of fact, leaning on the incongruity of your values with a continued relationship with the individual in question. This is the most extreme action and should only be considered in the most extreme circumstances. Return Immediately: If you believe the controversy was taken out of context or that the personality did nothing out of step with your company values, you can go back right away. Again, no public statement about this will benefit you. Wait it out: If you don’t believe the offense was worthy of any action one way or another, let the news cycle pass—anywhere from 24 hours to one week—then continue as planned per your “Pause.” Offer a Probationary Relationship: You have the right to not take any further action beyond your temporary withdrawal. However, if you do believe that the offense was a violation of your values or unnecessarily harmful but that they can be let off with a warning, then tell them so. Talk to the personality directly or at least alert the executive team that represents them that future instances of this nature may result in permanent separation. You can even request they consider some measure of goodwill or action to demonstrate a willingness to consider the feelings of those they have hurt, even if they disagree on a core issue. Typically these hurt feelings are the result of the way something was communicated, not necessarily the position held by either party. Pick up the Bat Phone What if you may have trouble getting out of a contract? What if your stakeholders are divided on what to do? What if the offending channel drives a high volume of sales and there is ambiguity around the nature of the offense. When the stakes are high and you need a professional to see you through, contact the Cambridge Negotiation Institute.  6. DECIDE – This may be less obvious than it seems. In almost every instance where separation occurs between the brand and talent in a relationship, it is done under compulsion from a third party. The reality is, this third party is not responsible for your goals or your mission as a brand. It would be a shame if you were to take an action that is too fast or too permanent all because you were bullied into doing so—yet this is often the path that brands choose. We all want to save face. But when you rush to judgment, you turn over your authority to less invested third parties who are operating with different motives than your own. This is your business, not theirs. Don’t let them tell you who you will do business with or how you go about finding new customers or sharing your values with the world. This is your decision, so take time and then decide for yourself. One final thought. Most people will not follow the advice provided here and it will cost them a lot of money. But no amount of money is worth feeling like you’ve sold your soul and caved on your convictions. You have to make a choice that helps you sleep at night. There is a better path that no one ever considers—invest in the relationship with the offending talent with aggression, not passivity. The reason you found yourself in this predicament is that you leveraged the influence of an influencer. The most powerful asset in the world of marketing is tapping into the trust that flows between a media Influencer and their tribe. The moment you terminate that relationship, you have reduced your own influence with that tribe as well as their leader.  But what if you could influence the Influencer? What if you had the courage to speak directly to the talent who caused the offense? Not with judgment, but bringing the reality of their comments to their doorstep for the purpose of reconciliation. If you are not too hasty, with a spirit of humility, you could share with them the human impact of the words they used. By taking this approach they will be far more likely to listen, learn, and change their behavior. We do not elevate the public discourse when we run to another corner and point the finger. We do not advance our cause when we part ways. The world is not as black and white as people on both sides would make it seem. To behave as if that is the case is to reinforce that misconception and deepen the divide. But if you remain engaged in the relationship, despite your differences, you might be able to make a positive impact on Influencers and the world—just like your company’s mission statement likely proclaims. Perhaps you could be the first to demonstrate cooperation to extend the mission and values that you hold dear, even when that means working with people who think differently or who do not always say things the right way. Which of us has not said something we regret and then defended something indefensible under the heated lamp of another’s judgment? But when confronted by a friend—seeking to restore, not destroy—we all are able to soften. I can think of no more powerful way to benefit your company or the growing divide in this country than to address these problems directly while keeping the relationship intact. As a marketer, you steward tremendous influence over the nature of discourse in this country but only through your active, NOT reactive, involvement. The question is…Do you have the courage to confront without judgment? Might they respect you because you were not like the others? Can you have a disagreement while maintaining respect? We have enough polarization in this country. There is enough judgment on both sides. You have the power to proactively drive positive change and use these moments of controversy to unite people and expand the influence of your values—if you would only take a different approach. Go forth and spend your influence wisely. — For additional resources on this topic, please see The Influencer’s previous articles addressing different aspects of this topic, including, A HOUSE DIVIDED WILL NOT BRAND and DON’T BECOME A VICTIM OF THE “OTHER” TRADE WAR.  Our position on doing our part to heal the divide in this country through our approach to marketing has also garnered some media attention, including, THE WILKOW MAJORITY on SiriusXM, Business Radio by The Wharton School and Closer Look with Rose Scott on NPR.
Oxford Road's Marketers Guide to Brand Safety
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October 2, 2020
newsletter
newsletter
By: Dan Granger This week, we provide marketers with a step-by-step guide to navigating this complex world, and provide tools for coming out of such situations with minimal public backlash and their values intact. Save this one.  If you are a performance marketer at scale, you’re going to need it as we enter one of the most contentious election years in American History.  From now until next year’s Presidential Election, advertisers on politically oriented programs should expect increasing scrutiny, spontaneously finding themselves stuck in the middle of controversy when on-air talent strikes a nerve and offends one group or another. Last week’s incident with Michael Knowles is a perfect case in point. Let’s say you were an advertiser on Michael Knowles podcast or on Fox News, who had him as a guest on The Story. Here’s how you’d find out about the gathering storm. You would receive an email—from a seemingly credible media outlet, blog, or group—seeking comment about your intention to continue your existing relationship with Knowles or Fox News. Often times, there’s a deadline for you to make a comment before your brand name is released on a list. That list will be used by an angry constituency that is poised to begin contacting you and others at your company—accusing you of supporting the beliefs of the offending party. Usually, the host’s words are taken somewhat out of context, but it doesn’t matter because the optics are bad and you wish they had made their point differently. You are tempted to respond to the email. However, real customers are rarely involved. Usually you will start to receive pressure from within your company. Questions start flying at you about why you would ever consider affiliating your brand with programs that so clearly do not represent the values your company represents. All the pressure to hit growth and CAC goals are out the window and now you must respond—or so it seems. All of this has happened in a matter of hours. It is at this precise moment that you must ignore your impulses to act and take a moment to pause amidst the immense amount of pressure and judgment surrounding you. Instead of following your emotions… Here’s what you need to do: Address Internal Stakeholders – In a timely and considered way, assure all stakeholders that you appreciate the gravity of the situation and your commitment to taking proper action. Affirm your commitment to company values and get buy-in from anxious team members who will be tempted to speak publicly before an appropriate response can be considered. Say Nothing Publically – No matter how tempting it might be, don’t even acknowledge the email or call you receive from watchdog organizations or any media outlet that contacts you. Anything you say publicly can and will be used against you in the court of public opinion. This is true for both the third-parties that are pressuring you to make a statement or take an action, as well as the fans of the personality that caused the offense. You will feel like you owe them a response or statement and they know it. You do not. In fact, there is no long-term benefit in issuing a fast response. This is perceived but not real. Immediately following your awareness of the perceived offensive comment, do and say NOTHING. Speaking out will invite unwanted exposure and potential backlash. Just ask Keurig. Immediately “Pause” Your Media Investment – You have to watch, listen or read the content that caused the controversy in full. To do that, you need time. You have facts to gather and context to consider. To do this objectively, you will want to contact your media agency or the program or network immediately. Assure them that you are making no immediate decisions and issuing no public statements. Provide the media partner a minimum timetable for suspension of your campaign. 2-4 weeks is an appropriate amount of time for a proper evaluation. Gather Facts and Think Deeply – You have protected yourself from continued exposure and assured your stakeholders that you will properly evaluate. So now is the time for due diligence. Imagine if someone had walked into your office and attributed the soundbite in question to one of your team members or key vendors. You should handle this situation similarly. To do that, you need to hear from people representing both sides of the issue and see how it is affecting them. Listen deeply to how the words may have been hurtful to people on your team. If your customers have been impacted, hear their stories. Maybe the person who gave offense holds views that represent the unspoken values of other stakeholders who do not share those values publicly. Consider them too. Examine their channel’s impact on your business. Consider the cost of a permanent severance from the relationship and what the consequence would be to the people who work with you if you cut off this stream of revenue. Talk to others who have navigated these waters in the past and learn from their successes and failures. You must not simply react to the vocal minority, you need to consider every side of the issue. Layout All Your Options – It’s easy to forget that you have many options beyond stay or go. Once you’ve taken in all of the information, decide if the perceived offense deserves action. If so, your options include: Decide – This may be less obvious than it seems. In almost every instance where separation occurs between the brand and talent in a relationship, it is done under compulsion from a third party. The reality is, this third party is not responsible for your goals or your mission as a brand. It would be a shame if you were to take an action that is too fast or too permanent all because you were bullied into doing so—yet this is often the path that brands choose. We all want to save face. But when you rush to judgment, you turn over your authority to less invested third parties who are operating with different motives than your own. This is your business, not theirs. Don’t let them tell you who you will do business with or how you go about finding new customers or sharing your values with the world. This is your decision, so take time and then decide for yourself. One final thought. Most people will not follow the advice provided here and it will cost them a lot of money. But no amount of money is worth feeling like you’ve sold your soul and caved on your convictions. You have to make a choice that helps you sleep at night. There is a better path that no one ever considers—invest in the relationship with the offending talent with aggression, not passivity. The reason you found yourself in this predicament is that you leveraged the influence of an influencer. The most powerful asset in the world of marketing is tapping into the trust that flows between a media Influencer and their tribe. The moment you terminate that relationship, you have reduced your own influence with that tribe as well as their leader. But what if you could influence the Influencer? What if you had the courage to speak directly to the talent who caused the offense? Not with judgment, but bringing the reality of their comments to their doorstep for the purpose of reconciliation. If you are not too hasty, with a spirit of humility, you could share with them the human impact of the words they used. By taking this approach they will be far more likely to listen, learn, and change their behavior. We do not elevate the public discourse when we run to another corner and point the finger. We do not advance our cause when we part ways. The world is not as black and white as people on both sides would make it seem. To behave as if that is the case is to reinforce that misconception and deepen the divide. But if you remain engaged in the relationship, despite your differences, you might be able to make a positive impact on Influencers and the world—just like your company’s mission statement likely proclaims. Perhaps you could be the first to demonstrate cooperation to extend the mission and values that you hold dear, even when that means working with people who think differently or who do not always say things the right way. Which of us has not said something we regret and then defended something indefensible under the heated lamp of another’s judgment? But when confronted by a friend—seeking to restore, not destroy—we all are able to soften. I can think of no more powerful way to benefit your company or the growing divide in this country than to address these problems directly while keeping the relationship intact. As a marketer, you steward tremendous influence over the nature of discourse in this country but only through your active, NOT reactive, involvement. The question is…Do you have the courage to confront without judgment? Might they respect you because you were not like the others? Can you have a disagreement while maintaining respect? We have enough polarization in this country. There is enough judgment on both sides. You have the power to proactively drive positive change and use these moments of controversy to unite people and expand the influence of your values—if you would only take a different approach. Go forth and spend your influence wisely. For additional resources on this topic, please see The Influencer’s previous articles addressing different aspects of this topic, including, A HOUSE DIVIDED WILL NOT BRAND and DON’T BECOME A VICTIM OF THE “OTHER” TRADE WAR.  Our position on doing our part to heal the divide in this country through our approach to marketing has also garnered some media attention, including, THE WILKOW MAJORITY on SiriusXM, Business Radio by The Wharton School and Closer Look with Rose Scott on NPR. 2 THOUGHTS ON “A MARKETER’S GUIDE TO MANAGING SUDDEN INFLUENCER CONTROVERSY” Dan Mohler says: October 2, 2019 at 5:47 pm Sage advice Dan Granger. I like how you gave us sound, tactical recommendations and then said, “One final thought……no amount of money is worth feeling like you’ve sold your soul and caved on your convictions.” 2020 is going to be a wild year in the media business. Reply Jeff Thomas says: October 29, 2019 at 9:17 am Thoughtful insights. “The most powerful asset in the world of marketing is tapping into the trust that flows between a media Influencer and their tribe. The moment you terminate that relationship, you have reduced your own influence with that tribe as well as their leader. “ Reply
Oxford Road's Guide To Brand Safety
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October 1, 2020
thought-leadership
thought-leadership
The Influencer has been touting the advantages of the tried and true “How Did You Hear About Us” (HDYHAU or Hi-Dee-How) survey and why it’s been the gold standard in measuring non-direct conversions for an offline campaign for years. However, over the past few months, pixel tracking has been making major strides as a proven, secondary source of truth for marketers to use for calculating the non-direct attribution of offline campaigns, specifically on Podcast.  WHY PIXEL TRACK ANYWAY? Despite its ease of use and wide adoption, the post-purchase survey methodology has its limitations, and many marketers feel a survey in any form is problematic. A report from OpinionLab indicates that nearly three quarters (72%) of consumers said surveys interfere with the experience of a website. According to the report, 80% of customers have abandoned a survey halfway through. As a result, marketers often net low response rates and unpredictable data. Pixel tracking provides a second data point to validate non-direct conversions from the podcast campaign without requiring the consumer to do anything. WHO’S DOING IT? The list has been growing, but Claritas (formerly Barometric), Chartable, LeadsRx, PodTrac, Artsai, and Podsights are leading the charge for pixel tracking of podcasts — with the latter quickly becoming a major player in the space. Though their methodologies vary slightly, the basic technologies are similar. At Oxford Road, we’ve been testing all of these attribution partners with various clients to evaluate their effectiveness. So far, the results are solid.  Over the past few months, we’ve been able to see many of these pixel tracking partners measure campaign results that are in line with what we’ve seen using the tried-and-true survey methodology — and while we’re not abandoning a survey-based approach, our confidence in pixel-tracking is growing. HOW DOES IT WORK? First, the client sets up tracking pixels at various points within their funnel (landing page, vanity URLs, post-conversion page, etc.) at least 15-days before launch to establish a baseline (this has been updated since the last analysis to account for partners who can establish baselines faster).  Next, we identify which podcasts in your buy can actually place pixels. From our experience, 40% – 50% of the podcasts  (this is increasing every month and should continue to do so) our advertisers regularly buy can place pixels depending on which publishing platform each podcast uses (Megaphone, Art19, Triton, etc.). Quality providers like those mentioned above have developed a robust control and exposure methodology to isolate the ‘baseline’ level of interest and activity on a client’s website. This is crucial because it prevents over-estimating the impact of your Podcast investment on your business. Vendors use different methodologies and your choice of partner may well (at least in part) depend on whose methodology you like. In our view, there is quite a range in their strength and reliability.  Moreover, many attribution partners offer, free of charge, a dashboard for clients and agencies to see real-time data on the performance of the campaign.  For clients who rely on an app, many of these vendors now have integrations pre-built with different app analytics vendors. It’s recommended to verify if the attribution vendor has integrations with your app analytics provider before selecting a partner. HOW TO TRACK PERFORMANCE ON NON-PIXEL-BASED PODCASTS? To measure the performance of non-pixel-based podcasts, we calculate the difference between direct and indirect performance on pixel-based shows and extrapolate the rest. For example, if a pixel-tracked show has a ratio of 1:5 direct versus the attributed response, we can apply a 5x multiplier to the non-pixel-based shows. HOW MUCH DOES IT COST? Some podcast networks are adding pixel tracking free of charge with a minimum buy. While this may seem enticing, it may involve buying shows that wouldn’t typically be recommended for your campaign. Our best practice has been to build a podcast plan based on cross-client performance, client comps, third-party data, and show content, regardless of whether these podcasts can support pixel tracking. Once the plan is finalized, we will determine which podcasts can place pixels and implement accordingly. This approach may generate a $1 – $2 increase in CPM on the trackable podcasts, and the end result is a stronger campaign that only includes the shows with the best opportunity to perform. As an example, let’s say we have a $200k podcast campaign. If 35% of the podcasts on the plan can place pixels, the incremental spend for pixel tracking would be an additional $4,667 based on an average CPM and upcharge — well worth the investment if you meet the criteria below. SHOULD YOU PIXEL TRACK YOUR CAMPAIGN? Yes! Companies that cannot utilize a post-purchase survey in their funnel must consider pixel tracking, as it is the surest way to calculate non-direct performance of the campaign outside of a survey. Ignoring the non-direct performance is a surefire way to fail. Even if you have a survey in place, pixel tracking is a way to validate results and build confidence in the non-direct campaign performance. There are always skeptics about surveys hidden away in the woodwork, and this is a way to be prepared to confront their concerns. CONCLUSION Even if your company uses a post-purchase survey, pixel tracking will provide a second data point to estimate the non-direct performance of your podcast campaign. It is important to note that despite its strides in the past months, pixel-based methodology is still in its early stages. At this point, we believe that this is quickly becoming the standard in the space, but should not yet replace your post-purchase survey. Viewing both methodologies in tandem will give you more data and allow you to evaluate your overall attribution puzzle. While no attribution methodology is 100% accurate (those who tell you otherwise are bald-faced liars), the goal is to find convergence in data signals. In its current state, pixel tracking podcasts is now a major part of the equation to validate what could be one of the most profitable acquisition channels in your marketing portfolio. To learn more about how pixel tracking can be used in your podcast campaign, email us at influencer@oxfordroad.com.
PIXEL TRACKING 101.1
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September 16, 2020
thought-leadership
thought-leadership
By: Oxford Road “Quit your job and start a podcast!” This week on The Divided States of Media, Dan sits down with someone who actually “walks the walk” — Katie Herzog, reporter & Co-Host of the podcast “Blocked and Reported”. As a former journalist and new Podcaster, Katie discusses freedom and gratitude for independence amid shifting journalistic norms, and why after being canceled and harassed multiple times, she made the switch from traditional journalism (as a writer for The Stranger) to podcasting. From her show to her neighborhood, Katie’s on a mission to bring us all together — and that journey begins with empathy. Highlights: 2:56 – Don’t yield to the pressure to conform 11:40 – “Cancel Culture” can only emerge from your own side 17:29 – Diversity of THOUGHT is what’s really important right now 23:09 – People hate reading, but they don’t hate listening to podcasts 39:31 – Imagine a world where we lose party labels and “befriending your neighbor” as a metaphor for social civility 46:57 – The “Unsolicited Advice” Game 48:48 – Why you need to get off Twitter 55:16 – The Collapse of “The Old Guard” Click HERE to watch the full episode
OXFORD ROAD PRESENTS: THE DIVIDED STATES OF MEDIA, EPISODE 5
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September 9, 2020
newsletter
newsletter
By: Oxford Road “Media”, the Fourth Estate, is meant to act as an independent watchdog for the other branches of government. But these days, our media system is as polarized as our nation. This week on The Divided States of Media, Dan sits down with media executive, journalist, and founder of Fourth Watch, Steve Krakauer. Having worked for both Fox News and CNN, Steve gives a behind-the-scenes look at how the media works, shares his thoughts on how we got here and provides a plan to get back to where we need to be. Steve’s insights can help marketers and American citizens as a whole navigate through today’s divided media landscape. Highlights: 5:30 – How the emergence of social media and increased audience fragmentation has facilitated the polarization in media 10:10 – Why Steve started the 4th Watch Newsletter 25:20 – How personal “brand building” affects media content 27:19 – How media should work – Steve’s 4 pillars of journalism: 1) Intellectual Honesty 2) Intellectual Consistency 3) Intellectual Curiosity 4) Intellectual Discomfort 32:00 – What happens if we stay on this non-healthy media diet we’re all on? 49:06 – The Unsolicited Advice Game 57:00 – How marketers can impact change Click HERE to listen to the full episode
OXFORD ROAD PRESENTS: THE DIVIDED STATES OF MEDIA, EPISODE 4
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September 2, 2020
newsletter
newsletter
By: Oxford Road This week on The Divided States of Media, Dan sits down with fellow Michiganian and Wall Street lawyer-turned-podcast interviewer, Jordan Harbinger. As a podcaster who’s interviewed everyone from Kobe Bryant to Ray Dalio, Jordan has a strong word of caution to the media system as it stands, and a warning to all if we don’t turn things around soon. Highlights: 14:09 – Jordan on “Virtue Signaling” 18:34 – The importance of journalism and podcasting right now 31:42 – The challenge of the media self-censoring 39:59 – Extremism – “Talk to anybody on the extreme left or the extreme right, have a clue what the other side actually wants or thinks. They’ve never given it any modicum of thought.” 51:36 – This week in “Unsolicited Advice” 56:53 –  Jordan on “Cancel Culture” – “It’s unequivocally a bad thing.” 1:07:00 – How do we get back on track? “Education, education, education.” Click HERE to listen to the full episode
OXFORD ROAD PRESENTS: THE DIVIDED STATES OF MEDIA, EPISODE 3
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August 26, 2020
newsletter
newsletter
By: Oxford Road This week on The Divided States of Media, Dan sits down with entrepreneur, political figure, and author of “Contract to Unite America”, Neal Simon. Dan and Neal discuss how by being unaffiliated with any political party, Neal was able to lead a charge to unite the country and bring pragmatism back to Washington and Madison Ave. For marketers dealing with a seemingly polarized consumer base, Neal shares practical insights to gain an edge by reaching out to the “Hidden Majority”. Highlights: 3:52 – Neal shares the challenges of running for political office without the backing of any political party 6:41 – What is the “Hidden Majority” and why are they important? 10:46 – How the lack of incentive structure makes it hard for politicians on either side to commit to unity 20:05 – Dan makes yet another recommendation to watch the documentary Stars and Strife 25:30 – This week in “Unsolicited Advice” 27:37 – “Marketers need to think about how they can be part of the solution and not part of the problem.” 36:23 – There’s no centrism in media and social media, it’s either black or white Click HERE to listen to the full episode
OXFORD ROAD PRESENTS: THE DIVIDED STATES OF MEDIA, EPISODE 2
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August 19, 2020
thought-leadership
thought-leadership
By: Oxford Road This week, we launch our second podcast season: The Divided States of Media. 70% of customers believe it’s important for brands to take a stand on political and social issues. Over half of Americans think executives who donate to the two major political candidates in this year’s election SHOULD BE FIRED — 31% for Trump and 22% for Biden. 62% of Americans are afraid to make their political views public. America is fractured by extreme partisanship and brands are stuck in the middle. How can you do the most good for your business and stakeholders without exploiting the divisions in this country? Oxford Road has joined with the National Institute for Civil Discourse to help, starting with the re-launch of our podcast, Oxford Road Presents: The Divided States of Media. In the season 2 kick-off episode, Dan sits down with Keith Allred, the Executive Director of the National Institute for Civil Discourse, to discuss the increasingly polarized American landscape and the steps that leaders in media and marketing can take to heal the divides while building their business. Highlights: 7:37 – Keith addresses the state of civil discourse in America today 11:53 – Most Americans agree on far more political issues than advertised — so why are we so mad at each other? 21:12 – History of factionalism in the US and how we got to where we are today 32:30 – What is “Cancel Culture”? How does it help, and how does it hurt? 46:02 – The “Unsolicited Advice Game” — our new segment where Dan asks Keith to give Twitter-sized advice to everyone from Donald Trump to the media and brands that sponsor 51:52 – How can we use our position in business or media to get involved and make a positive impact? 58:44 – What happens to America if nothing changes soon? 1:07:20 – Keith explains how can marketers improve civil discourse in media, without participating in “Cancel Culture” 1:11:20 – Is national unity really possible, or is it too late? Keith shares real-world experience Click HERE to listen to the full episode
OXFORD ROAD PRESENTS: THE DIVIDED STATES OF MEDIA
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August 12, 2020
thought-leadership
thought-leadership
By: KyleJelinek The Influencer has been touting the advantages of the tried and true “How Did You Hear About Us” (HDYHAU or Hi-Dee-How) survey and why it’s been the gold standard in measuring non-direct conversions for an offline campaign for years. However, over the past few months, pixel tracking has been making major strides as a proven, secondary source of truth for marketers to use for calculating the non-direct attribution of offline campaigns, specifically on Podcast.  WHY PIXEL TRACK ANYWAY? Despite its ease of use and wide adoption, the post-purchase survey methodology has its limitations, and many marketers feel a survey in any form is problematic. A report from OpinionLab indicates that nearly three quarters (72%) of consumers said surveys interfere with the experience of a website. According to the report, 80% of customers have abandoned a survey halfway through. As a result, marketers often net low response rates and unpredictable data. Pixel tracking provides a second data point to validate non-direct conversions from the podcast campaign without requiring the consumer to do anything. WHO’S DOING IT? The list has been growing, but Claritas (formerly Barometric), Chartable, LeadsRx, PodTrac, Artsai, and Podsights are leading the charge for pixel tracking of podcasts — with the latter quickly becoming a major player in the space. Though their methodologies vary slightly, the basic technologies are similar. At Oxford Road, we’ve been testing all of these attribution partners with various clients to evaluate their effectiveness. So far, the results are solid.  Over the past few months, we’ve been able to see many of these pixel tracking partners measure campaign results that are in line with what we’ve seen using the tried-and-true survey methodology — and while we’re not abandoning a survey-based approach, our confidence in pixel-tracking is growing. HOW DOES IT WORK? First, the client sets up tracking pixels at various points within their funnel (landing page, vanity URLs, post-conversion page, etc.) at least 15-days before launch to establish a baseline (this has been updated since the last analysis to account for partners who can establish baselines faster).  Next, we identify which podcasts in your buy can actually place pixels. From our experience, 40% – 50% of the podcasts  (this is increasing every month and should continue to do so) our advertisers regularly buy can place pixels depending on which publishing platform each podcast uses (Megaphone, Art19, Triton, etc.). Quality providers like those mentioned above have developed a robust control and exposure methodology to isolate the ‘baseline’ level of interest and activity on a client’s website. This is crucial because it prevents over-estimating the impact of your Podcast investment on your business. Vendors use different methodologies and your choice of partner may well (at least in part) depend on whose methodology you like. In our view, there is quite a range in their strength and reliability.  Moreover, many attribution partners offer, free of charge, a dashboard for clients and agencies to see real-time data on the performance of the campaign.  For clients who rely on an app, many of these vendors now have integrations pre-built with different app analytics vendors. It’s recommended to verify if the attribution vendor has integrations with your app analytics provider before selecting a partner. HOW TO TRACK PERFORMANCE ON NON-PIXEL-BASED PODCASTS? To measure the performance of non-pixel-based podcasts, we calculate the difference between direct and indirect performance on pixel-based shows and extrapolate the rest. For example, if a pixel-tracked show has a ratio of 1:5 direct versus the attributed response, we can apply a 5x multiplier to the non-pixel-based shows. HOW MUCH DOES IT COST? Some podcast networks are adding pixel tracking free of charge with a minimum buy. While this may seem enticing, it may involve buying shows that wouldn’t typically be recommended for your campaign. Our best practice has been to build a podcast plan based on cross-client performance, client comps, third-party data, and show content, regardless of whether these podcasts can support pixel tracking. Once the plan is finalized, we will determine which podcasts can place pixels and implement accordingly. This approach may generate a $1 – $2 increase in CPM on the trackable podcasts, and the end result is a stronger campaign that only includes the shows with the best opportunity to perform. As an example, let’s say we have a $200k podcast campaign. If 35% of the podcasts on the plan can place pixels, the incremental spend for pixel tracking would be an additional $4,667 based on an average CPM and upcharge — well worth the investment if you meet the criteria below. SHOULD YOU PIXEL TRACK YOUR CAMPAIGN? Yes! Companies that cannot utilize a post-purchase survey in their funnel must consider pixel tracking, as it is the surest way to calculate non-direct performance of the campaign outside of a survey. Ignoring the non-direct performance is a surefire way to fail. Even if you have a survey in place, pixel tracking is a way to validate results and build confidence in the non-direct campaign performance. There are always skeptics about surveys hidden away in the woodwork, and this is a way to be prepared to confront their concerns. CONCLUSION Even if your company uses a post-purchase survey, pixel tracking will provide a second data point to estimate the non-direct performance of your podcast campaign. It is important to note that despite its strides in the past months, pixel-based methodology is still in its early stages. At this point, we believe that this is quickly becoming the standard in the space, but should not yet replace your post-purchase survey. Viewing both methodologies in tandem will give you more data and allow you to evaluate your overall attribution puzzle. While no attribution methodology is 100% accurate (those who tell you otherwise are bald-faced liars), the goal is to find convergence in data signals. In its current state, pixel tracking podcasts is now a major part of the equation to validate what could be one of the most profitable acquisition channels in your marketing portfolio. To learn more about how pixel tracking can be used in your podcast campaign, email us at influencer@oxfordroad.com.
PIXEL TRACKING 101.1
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August 5, 2020
thought-leadership
thought-leadership
By: Giles Martin Our agency recently pitched a prospect with the theme of the discussion being bringing audio “back from the dead.” It wasn’t that they weren’t spending, but everything that they’ve been doing recently smacked of neglecting the channel completely. They had previously been strong voices in podcast, but subsequently had allowed competitors to come in and dominate that space. They had been solid in radio, but the spend had withered away to minimal levels. The brand had almost disappeared completely from audio as a whole, while competitors were building a much higher audio Share of Voice in the channel. It’s not the first time we’ve seen it: audio, and radio specifically, has become the “red-headed stepchild” of the marketing mix. Audio is not sexy in the way some digital and social channels are, and TV often takes precedence in offline channels (and often rightly so). In fact, there is even data to suggest that many marketers are slow and reluctant to even consider audio to begin with. Among a survey of top brands and agencies, audio ranked 6th out of 10 channels as the best marketing channel (assessed by its ability to deliver on a variety of marketers’ needs.) “We were seeing positive signals for radio, and for several clients, steadily increasing audio budgets because of them.” The common perception is not the truth. I first started noticing this back when I was involved in a number of econometric models at a prior agency. More and more consistently, we were seeing positive signals for radio, and for several clients, steadily increasing audio budgets because of them. When presenting quarterly budgets to a large client, for example, we had recommended another increase. The CFO and CEO raised an eyebrow, but the CMO shared he’d recently returned from a conference of CMOs and there was a lot of positive buzz about radio (the old becomes new again). But this reconsideration of radio is not entirely new. P&G famously returned to audio in the beginning of 2017. A traditionally TV-led company, they had been investing more and more heavily in digital channels for many years. After a series of increasingly concerning revelations about the digital market (digital & bot fraud, lack of accountability, misrepresentation of audience numbers, and lack of agency transparency) P&G cut hundreds of millions of dollars from their digital budgets. Radio was a big beneficiary, seeing a 6x growth in investment in 2017 compared to 2016. Unsurprisingly, in 2018 P&G then posted its strongest quarterly sales growth in 5 years. And by 2019 it had doubled the volume of spots it was running on radio (compared to 2018) and was the third-largest advertiser in the channel (after Geico and Home Depot.) Needless to say, for a company like P&G, there are teams of analytic and data scientists quantifying and evaluating media impact to inform their future budgeting decisions. The focus of our article today is a report called “Re-Evaluating Media”, commissioned by RadioCenter in the UK (full disclosure: this is a company advocating for radio) but researched and authored by media auditors and consultants Ebiquity* (so we can assume the data wasn’t completely biased). The report is very helpful for understanding and quantifying how media are misperceived or erroneously ignored by marketers. Ebiquity first interviewed a hundred or so brand marketers and senior agency staff to get a sense of what was most important to them in terms of media channels. The channels considered in the analysis were cinema, direct mail, magazines, newspapers, online display, online video, OOH, radio, social media, and TV. What they were looking for from these channels were certain criteria: Targets the right people in the right place at the right time Increases campaign ROI Triggers a positive emotional response Increases brand salience Maximizes campaign reach Gets your ads noticed Low-cost audience delivery Builds campaign frequency Guarantees a (brand) safe environment Short-term sales response Transparent third-party audience measurement Low production cost Using survey responses, they applied a MaxDiff analysis to assign a weight to each of these items. The relative weights (importance) of these factors were as follows: Next, they scored each of the ten media channels against each of these attributes. Some of the scoring was self-evident (e.g comparing CPMs) or easy to evaluate based on the capabilities and realities of a channel (e.g. low production cost.) The other scores were calculated by reviewing findings from over 75 industry studies and research publications**, in addition to Ebiquity’s own large set of data on channel pricing and effectiveness, ROI, etc. from their media audits and modeling projects. For example, to evaluate TV against one specific media attribute (increases campaign ROI, for example), three different publication sources were found to be relevant and evaluated: “MarketReach: The Private Life of Mail” (2015); “Radio the ROI Multiplier” (2013), and ”The Ebiquity Database” (2014-2017). These studies all included data and findings on TV ROI, and so the results of all these studies were incorporated into the Ebiquity analysis. Radio is indeed the “red-headed stepchild” of the marketing mix. Sticking with ROI for a second, here is a chart showing the channels’ ability to actually drive ROI, based on the research papers, databases, and models that were evaluated (on the left-hand side), compared to the perceptions of the marketers (the right-hand side.) In this case, there was some (perhaps unexpected!) alignment between marketers’ perceptions and the evidence — both put TV top and Radio second for driving ROI. It’s interesting, though, to see social media at #3 in terms of people’s perceptions but much lower based on the evidence assessed. The conclusion of this study across ALL the channel attributes? Well, it’s very much in line with our pitch, and reflective of what we have seen in the industry for years. Radio is indeed the “red-headed stepchild” of the marketing mix. If you ask marketers and agencies about it, it is ranked low on their list of channels at #6, below cinema and above newspapers. The evidence, however, ranks it at #2, behind only TV. Here is the final table of results: Radio is the only channel other than TV to score over 100 on the weighted attributes. It’s curious — and perhaps suspicious — to see the clear clustering of digital channels in the bottom half and offline channels in the top half. This is probably a function of the attributes against which the media were scored. Obviously, not all digital channels are good at driving emotional response, achieving brand salience, or maximizing reach. Even the much-hyped targeting capabilities of digital are arguably overestimated. In summary, pay attention to the data, not to the industry’s received wisdom, which is not wise at all. And, of course, don’t ignore your audio channels. I actually have a “red-headed stepchild” (I’ve spared her the embarrassment of posting a picture, but it’s true), and my developing relationship with her has been one of the great joys of my life! I implore you to develop a relationship with media’s “red-headed stepchild” as soon as you can. *Interviewees were not informed that the research was commissioned by the Radiocentre. All research was carried out in accordance with the Code of Conduct of the Market Research Society. ** To qualify, these studies needed to be recent – conducted after 2010, have a transparent methodology, and be in the public domain.
Media’s Red-Headed Stepchild
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July 29, 2020
thought-leadership
thought-leadership
By Roy H. Williams WHEN JAMES MADISON DRAFTED THE FIRST AMENDMENT, “THE PRESS” REFERRED TO THE NEWSPAPERS OF OUR NATION, SUCH AS THE PENNSYLVANIA GAZETTE OWNED BY BENJAMIN FRANKLIN, THE MOST POPULAR PAPER IN THE 13 COLONIES. Things rocked along swimmingly for about 200 years, then one day we walked outside to get the newspaper, sat down to read it, and realized it was yesterday’s news. Welcome to the 21st Century, where your telephone is also your newspaper, TV, encyclopedia, magazine, restaurant menu, instruction manual, shopping mall, worldwide map, and phone book. The computer chip gave us the internet, an unregulated realm where irresponsible people are free to spray false reports, fabricated data, and doctored photos across our society like a flamethrower washing over a field of dry grass. PRESTO, THE WORLD IS ON FIRE. I believe that people are entitled to their own opinions, but not their own facts. When I was a younger man, television and radio newscasts were trustworthy places to gather reliable facts, even when the presentation of those facts was slanted by the opinion of the reporter. News directors took their guardianship of journalistic integrity seriously, as did most of the rank-and-file reporters. But their collective consciences and good intentions were not what kept us safe. THE PEOPLE OF THE UNITED STATES OWN THE AIRWAVES OF OUR NATION. Regulating the access to those airwaves began with the Radio Act of 1912, later to be replaced by the Federal Communications Commission (FCC) in 1934. For most of the 20th century, America had safeguards that made television and radio news reliable, but in the 9 years between 1987, the 7th year of the Reagan presidency, and 1996, the 4th year of the Clinton presidency, those safeguards were quietly dismantled. LET’S TAKE A LOOK AT THE MOST IMPORTANT ONES: 1. The Fairness Doctrine: Introduced in 1949, the Fairness Doctrine required broadcasters to present controversial issues of public importance and to do so in a manner that was honest, equitable, and balanced. If you failed to serve the public in this way, you could lose your license to broadcast. Broadcasters hated the Fairness Doctrine, of course, because it was a pain in the ass. In 1987, Edward O. Fritts, president of the National Assn. of Broadcasters, argued that “broadcasters believe in fairness” and that the Fairness Doctrine was “unconstitutional and an infringement on free speech. It is an intrusion into broadcasters’ journalistic judgment.” President Reagan agreed and issued an executive order. Poof… No more Fairness Doctrine. TV and radio stations were now free to slant the news as aggressively as they wanted. 2. Ownership Limits: In 1927, we began to worry about what might happen if too few people controlled the news. Consequently, no one was allowed to own more than three TV stations nationwide. That number was increased to five stations in 1944, then the 7-7-7 rule of 1953 said no one could own more than 7 TV stations, 7 FM radio stations and 7 AM radio stations. In 1985, 7-7-7 became 12-12-12. Then in 1996, the FCC eliminated all limits on radio stations, and said you could own as many TV stations as you wanted as long as those TV stations were collectively reaching no more than 35% of the national audience. As a result, truckloads of investor dollars were gathered and broadcast “consolidation” began. Then in 2002, the 5-member FCC voted 3-2 along party lines (3 Republicans, 2 Democrats) to throw out the national audience limit. Bingo… If you could put together enough money, you could now control the news. American newscasters were no longer required to serve the public interest, or to present both sides of an issue, or even to tell the truth. So for the past 18 years we’ve been surrounded by flamethrowers on every side. I’m sure glad it hasn’t resulted in a polarized population. Roy H. Williams HERE is the post in entirety. The Influencer suggests subscribing to the Monday Morning Memo by clicking HERE. Roy H. Williams is the author of the New York Times and Wall Street Journal bestselling Wizard of Ads trilogy of business books. His Monday Morning Memos have been read by people worldwide since 1994 and he has never missed a Monday! He and his wife, Princess Pennie, are the founders of Wizard Academy, a 21-acre 501c3 school for entrepreneurs that overlooks the city of Austin, Texas from atop a plateau that rises 900 feet above the city.  The school is administered by a 9-person independent board of directors.
What happened to the American Press?
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July 29, 2020
thought-leadership
thought-leadership
By: Oxford Road By Roy H. Williams WHEN JAMES MADISON DRAFTED THE FIRST AMENDMENT, “THE PRESS” REFERRED TO THE NEWSPAPERS OF OUR NATION, SUCH AS THE PENNSYLVANIA GAZETTE OWNED BY BENJAMIN FRANKLIN, THE MOST POPULAR PAPER IN THE 13 COLONIES. Things rocked along swimmingly for about 200 years, then one day we walked outside to get the newspaper, sat down to read it, and realized it was yesterday’s news. Welcome to the 21st Century, where your telephone is also your newspaper, TV, encyclopedia, magazine, restaurant menu, instruction manual, shopping mall, worldwide map, and phone book. The computer chip gave us the internet, an unregulated realm where irresponsible people are free to spray false reports, fabricated data, and doctored photos across our society like a flamethrower washing over a field of dry grass. PRESTO, THE WORLD IS ON FIRE. I believe that people are entitled to their own opinions, but not their own facts. When I was a younger man, television and radio newscasts were trustworthy places to gather reliable facts, even when the presentation of those facts was slanted by the opinion of the reporter. News directors took their guardianship of journalistic integrity seriously, as did most of the rank-and-file reporters. But their collective consciences and good intentions were not what kept us safe. THE PEOPLE OF THE UNITED STATES OWN THE AIRWAVES OF OUR NATION. Regulating the access to those airwaves began with the Radio Act of 1912, later to be replaced by the Federal Communications Commission (FCC) in 1934. For most of the 20th century, America had safeguards that made television and radio news reliable, but in the 9 years between 1987, the 7th year of the Reagan presidency, and 1996, the 4th year of the Clinton presidency, those safeguards were quietly dismantled. LET’S TAKE A LOOK AT THE MOST IMPORTANT ONES: 1. The Fairness Doctrine: Introduced in 1949, the Fairness Doctrine required broadcasters to present controversial issues of public importance and to do so in a manner that was honest, equitable, and balanced. If you failed to serve the public in this way, you could lose your license to broadcast. Broadcasters hated the Fairness Doctrine, of course, because it was a pain in the ass. In 1987, Edward O. Fritts, president of the National Assn. of Broadcasters, argued that “broadcasters believe in fairness” and that the Fairness Doctrine was “unconstitutional and an infringement on free speech. It is an intrusion into broadcasters’ journalistic judgment.” President Reagan agreed and issued an executive order. Poof… No more Fairness Doctrine. TV and radio stations were now free to slant the news as aggressively as they wanted. 2. Ownership Limits: In 1927, we began to worry about what might happen if too few people controlled the news. Consequently, no one was allowed to own more than three TV stations nationwide. That number was increased to five stations in 1944, then the 7-7-7 rule of 1953 said no one could own more than 7 TV stations, 7 FM radio stations and 7 AM radio stations. In 1985, 7-7-7 became 12-12-12. Then in 1996, the FCC eliminated all limits on radio stations, and said you could own as many TV stations as you wanted as long as those TV stations were collectively reaching no more than 35% of the national audience. As a result, truckloads of investor dollars were gathered and broadcast “consolidation” began. Then in 2002, the 5-member FCC voted 3-2 along party lines (3 Republicans, 2 Democrats) to throw out the national audience limit. Bingo… If you could put together enough money, you could now control the news. American newscasters were no longer required to serve the public interest, or to present both sides of an issue, or even to tell the truth. So for the past 18 years we’ve been surrounded by flamethrowers on every side. I’m sure glad it hasn’t resulted in a polarized population. Roy H. Williams HERE is the post in entirety. The Influencer suggests subscribing to the Monday Morning Memo by clicking HERE. Roy H. Williams is the author of the New York Times and Wall Street Journal bestselling Wizard of Ads trilogy of business books. His Monday Morning Memos have been read by people worldwide since 1994 and he has never missed a Monday! He and his wife, Princess Pennie, are the founders of Wizard Academy, a 21-acre 501c3 school for entrepreneurs that overlooks the city of Austin, Texas from atop a plateau that rises 900 feet above the city.  The school is administered by a 9-person independent board of directors.
WHAT HAPPENED TO THE AMERICAN PRESS?
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July 22, 2020
thought-leadership
thought-leadership
And That Bodes Well for the Coming Restoration By Dan Granger, Founder and CEO Turns out we did build a massive wall in 2020, and then drove into it as self-imposed regulations crippled the U.S. economy in our effort to “flatten the curve” and save lives. Whether you believe these efforts went too far or not far enough, American business is now navigating an obstacle course with no real end in sight. Things have been thrown further into a state of confusion by the very public murder of George Floyd at the hands of law enforcement officers. How brands should now live in light of this recent society altering event deserves more attention than we will give it here. For today, let’s address the first crisis of 2020 one last time, put a bow on it as it relates to our business operations, and free up space for the long-term societal shift that will require our full attention afterward. Before police brutality and our failings as a nation to adequately address racial inequality, companies were already in a state of bewilderment, demonstrated by numerous reports of nervous brand advertisers halting, letting up on inventory demand, pulling ad dollars and generally freezing in place. There is little to be gained by this level of recessive adaptation, at least for those of us who have a choice. The only way for us to get through this is to, in fact, go through this. Lean in, dive in — the water is warm.  While it may seem counter-intuitive, now may be the best time in your entire career to double down on marketing directly to ready consumers and do so profitably. After all, with this degree of a pull-back, inventory availability is up, and advertising costs are naturally down for the foreseeable future. Publishers will not be announcing this, but when you lose 30% of your demand in an instant and continue sitting on the same supply, which is instantly worthless when unsold, you tend to get more flexible with your pricing. So, we are seeing digitally native, performance-focused brands enter these warm waters and achieve unprecedented efficiencies in acquiring customers and consequently ramping spend to great effect. Just look at e-commerce penetration. Over the past decade, e-commerce as a share of total retail sales increased; recent statistics show ecommerce brands’ share of retail sales in the U.S. rising 11 points to nearly 27% over the course of April and May alone. That means demand is up and prices are down, allowing many Direct Brands to ride this black swan until it turns into gold. At this very moment, a D2C brand can likely acquire customers for the lowest cost that they’ll ever experience in the life of their business. Imagine how liberating it would be to not fret about when we are “going back to normal,” but instead shed the very concept of that and figure out what you can do right now to leverage the moment. Of course, this is not a time to be exploitative and capitalize on the pain others are and will continue to experience as a result of the crisis and now the national unrest and widespread rightful protest that has followed. But if you can help reignite the economy and get more dollars circulating through the system, while creating jobs and providing meaningful goods and services to the public, why hold back when we need you? Indeed, compassionate attention to creative and messaging is the softer art of right now — striking the right tone, offering only what is most essential, demonstrating substantive efforts to make people’s lives better, in the most affordable way possible. Consumers do not need you to get sentimental, as much as they just need a good deal on the things that they want and need in this period. You can provide all of the above with authenticity, and growth does not require that you compromise your integrity. You just have to be extraordinarily mindful of messaging. For those who get it, it’s working. With ad rates down, for now, there is wisdom in the concrete action of continuing, and even ramping spend, given the current desirable economics. Many of our clients have been realizing this opportunity. In fact, since the crisis began, 38% of our 2020 clients increased spend, including in categories like cleaning, home decor, and personal care. And, across cleaning, delivery services, personal care, home products, there’s notably more activity volume. For a historic perspective on this type of thinking, and a lesson in how disruption becomes a necessity, let’s flashback to 2012 when we worked with Dollar Shave Club to push their way into offline advertising. This emerging popular consumer brand was novel because they actually shipped razorblades to your house. This is about the least innovative thing you could imagine today. But in 2012 that really was a breakthrough. Then, the whole startup world began migrating to this D2C model and so-called disruptive brands began unseating the establishment. As for right now, the overall impact in the simplest of terms is that nobody needs to go to the store anymore. Prior to the pandemic, this was already becoming the case. And now, here we are, experiencing a surge in demand for DTC brands, who early on during the lockdown ran out of inventory in categories like food delivery, exercise equipment, and even bidets. If you consider the new opportunities within our new mode from a tech and media delivery standpoint — they’re pretty easy to embrace as marketers. In early April, roughly half of Americans were working from home, and one-quarter of those said that coronavirus crisis had impacted their daily routines, according to The Spring 2020 Smart Audio Report by Edison Research and NPR, surveying adults 18+ years old on March 31 and April 1. With online as the dominant option for connectivity in the day-to-day, you can see in the data that people were forced to advance their online capabilities beyond where they would have been. You’ve got people really using technology now, day in and day out. There are new audiences entirely – people in their 70s and 80s – using video chat now who never would have done so even a few months back. They may have gone their whole lives without doing so. Further, with the quarantine in full force, smart speaker usage is up, led by an increased need for easy to access news coverage from trusted sources. While the pandemic and the “stay-home state” has forced it, everyone is getting more tech-savvy in the process, leaning in online more than they were. Every month in lockdown likely has catapulted society a year forward technologically. We would do well to move in concert with this trend. Even when society as a whole re-enters live physical spaces, some of the habits of social distancing will stick and our new ways of doing things will persist. There will, without question, be to some degree a permanent shift in behaviors, resulting in a hybrid lifestyle between where we were before the crisis, and where we were in the middle of it. This is therefore the moment that your business has to do exactly what it should have been doing the whole time, which is moving with technology and limiting the necessity and friction of having to go places physically. Last call: if you haven’t done that fully, now is the time. And if you’re already there, you have a first-mover advantage to build upon with an infinite edge this year. Now that the available marketplace has been expanded for you, this is the moment that you need to go all-in and be of service. Picture the great restoration that is to come — how the exuberance of being set free may also ignite a sudden boom in sales. Look no further than people wanting — no, needing — to travel, making up for any number of expectations delayed by 90 days. This is on course to function akin to post-war retail spending once victory is declared. When we come out of this, make no mistake, you will have built new muscles while running a business in quarantine and amid the most tumultuous, culturally charged period of our lifetimes. These can and now more than ever should be flexed for good. Do not let your new strength atrophy. Normal is gone. Adapt your business and your messaging fully today so you’ll be prepared for the long hard slog that lays ahead. Trust that you’ll also be prepared because the world has already started moving the way of the Direct Brand, and there’s no turning back now. Our national state of strife has become a forcing function as commerce adapts completely to a digital world and the rate of change has accelerated well beyond its natural momentum. That war is over. Ecommerce won, and brick and mortar can be thankful for its diminished role in the equation. Anticipate a world where the present changes are actually permanent and you will be well prepared to emerge from the health crisis, and fully engage with the demands of the second crisis, which will require great focus going forward. (Originally appeared in Advertising Week 360)
We're All Direct Brands Now
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July 22, 2020
thought-leadership
thought-leadership
By: Dan Granger And That Bodes Well for the Coming Restoration By Dan Granger, Founder and CEO Turns out we did build a massive wall in 2020, and then drove into it as self-imposed regulations crippled the U.S. economy in our effort to “flatten the curve” and save lives. Whether you believe these efforts went too far or not far enough, American business is now navigating an obstacle course with no real end in sight. Things have been thrown further into a state of confusion by the very public murder of George Floyd at the hands of law enforcement officers. How brands should now live in light of this recent society altering event deserves more attention than we will give it here. For today, let’s address the first crisis of 2020 one last time, put a bow on it as it relates to our business operations, and free up space for the long-term societal shift that will require our full attention afterward. Before police brutality and our failings as a nation to adequately address racial inequality, companies were already in a state of bewilderment, demonstrated by numerous reports of nervous brand advertisers halting, letting up on inventory demand, pulling ad dollars and generally freezing in place. There is little to be gained by this level of recessive adaptation, at least for those of us who have a choice. The only way for us to get through this is to, in fact, go through this. Lean in, dive in — the water is warm.  While it may seem counter-intuitive, now may be the best time in your entire career to double down on marketing directly to ready consumers and do so profitably. After all, with this degree of a pull-back, inventory availability is up, and advertising costs are naturally down for the foreseeable future. Publishers will not be announcing this, but when you lose 30% of your demand in an instant and continue sitting on the same supply, which is instantly worthless when unsold, you tend to get more flexible with your pricing. So, we are seeing digitally native, performance-focused brands enter these warm waters and achieve unprecedented efficiencies in acquiring customers and consequently ramping spend to great effect. Just look at e-commerce penetration. Over the past decade, e-commerce as a share of total retail sales increased; recent statistics show ecommerce brands’ share of retail sales in the U.S. rising 11 points to nearly 27% over the course of April and May alone. That means demand is up and prices are down, allowing many Direct Brands to ride this black swan until it turns into gold. At this very moment, a D2C brand can likely acquire customers for the lowest cost that they’ll ever experience in the life of their business. Imagine how liberating it would be to not fret about when we are “going back to normal,” but instead shed the very concept of that and figure out what you can do right now to leverage the moment. Of course, this is not a time to be exploitative and capitalize on the pain others are and will continue to experience as a result of the crisis and now the national unrest and widespread rightful protest that has followed. But if you can help reignite the economy and get more dollars circulating through the system, while creating jobs and providing meaningful goods and services to the public, why hold back when we need you? Indeed, compassionate attention to creative and messaging is the softer art of right now — striking the right tone, offering only what is most essential, demonstrating substantive efforts to make people’s lives better, in the most affordable way possible. Consumers do not need you to get sentimental, as much as they just need a good deal on the things that they want and need in this period. You can provide all of the above with authenticity, and growth does not require that you compromise your integrity. You just have to be extraordinarily mindful of messaging. For those who get it, it’s working. With ad rates down, for now, there is wisdom in the concrete action of continuing, and even ramping spend, given the current desirable economics. Many of our clients have been realizing this opportunity. In fact, since the crisis began, 38% of our 2020 clients increased spend, including in categories like cleaning, home decor, and personal care. And, across cleaning, delivery services, personal care, home products, there’s notably more activity volume. For a historic perspective on this type of thinking, and a lesson in how disruption becomes a necessity, let’s flashback to 2012 when we worked with Dollar Shave Club to push their way into offline advertising. This emerging popular consumer brand was novel because they actually shipped razorblades to your house. This is about the least innovative thing you could imagine today. But in 2012 that really was a breakthrough. Then, the whole startup world began migrating to this D2C model and so-called disruptive brands began unseating the establishment. As for right now, the overall impact in the simplest of terms is that nobody needs to go to the store anymore. Prior to the pandemic, this was already becoming the case. And now, here we are, experiencing a surge in demand for DTC brands, who early on during the lockdown ran out of inventory in categories like food delivery, exercise equipment, and even bidets. If you consider the new opportunities within our new mode from a tech and media delivery standpoint — they’re pretty easy to embrace as marketers. In early April, roughly half of Americans were working from home, and one-quarter of those said that coronavirus crisis had impacted their daily routines, according to The Spring 2020 Smart Audio Report by Edison Research and NPR, surveying adults 18+ years old on March 31 and April 1. With online as the dominant option for connectivity in the day-to-day, you can see in the data that people were forced to advance their online capabilities beyond where they would have been. You’ve got people really using technology now, day in and day out. There are new audiences entirely – people in their 70s and 80s – using video chat now who never would have done so even a few months back. They may have gone their whole lives without doing so. Further, with the quarantine in full force, smart speaker usage is up, led by an increased need for easy to access news coverage from trusted sources. While the pandemic and the “stay-home state” has forced it, everyone is getting more tech-savvy in the process, leaning in online more than they were. Every month in lockdown likely has catapulted society a year forward technologically. We would do well to move in concert with this trend. Even when society as a whole re-enters live physical spaces, some of the habits of social distancing will stick and our new ways of doing things will persist. There will, without question, be to some degree a permanent shift in behaviors, resulting in a hybrid lifestyle between where we were before the crisis, and where we were in the middle of it. This is therefore the moment that your business has to do exactly what it should have been doing the whole time, which is moving with technology and limiting the necessity and friction of having to go places physically. Last call: if you haven’t done that fully, now is the time. And if you’re already there, you have a first-mover advantage to build upon with an infinite edge this year. Now that the available marketplace has been expanded for you, this is the moment that you need to go all-in and be of service. Picture the great restoration that is to come — how the exuberance of being set free may also ignite a sudden boom in sales. Look no further than people wanting — no, needing — to travel, making up for any number of expectations delayed by 90 days. This is on course to function akin to post-war retail spending once victory is declared. When we come out of this, make no mistake, you will have built new muscles while running a business in quarantine and amid the most tumultuous, culturally charged period of our lifetimes. These can and now more than ever should be flexed for good. Do not let your new strength atrophy. Normal is gone. Adapt your business and your messaging fully today so you’ll be prepared for the long hard slog that lays ahead. Trust that you’ll also be prepared because the world has already started moving the way of the Direct Brand, and there’s no turning back now. Our national state of strife has become a forcing function as commerce adapts completely to a digital world and the rate of change has accelerated well beyond its natural momentum. That war is over. Ecommerce won, and brick and mortar can be thankful for its diminished role in the equation. Anticipate a world where the present changes are actually permanent and you will be well prepared to emerge from the health crisis, and fully engage with the demands of the second crisis, which will require great focus going forward. (Originally appeared in Advertising Week 360)
WE’RE ALL DIRECT BRANDS NOW
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July 15, 2020
thought-leadership
thought-leadership
By: Giles Martin The Influencer’s Podcast, Media’s New Deal, is going on a short hiatus this month as we prepare for Season Two. In the meantime, we have some great content to share. This week, we showcase Giles Martin (EVP, Strategy & Insights) in all his glory at last month’s Podcast Advertising Industry Summit presented by Voxnest. Moderated by Ahyiana Angel (host of Switch, Pivot, or Quit), Giles joins a panel of podcast insiders to discuss how to use data and succeed with host-read podcast ads. Whether you’re a current podcast advertiser or simply exploring the channel for the first time, learn how to make podcast ads work from the biggest names in the agency world, as well as content creators and measurement services. Highlights: 1:05 – The disparity between podcast and radio ad revenue 5:31 – The tools you should use to identify the right podcasts for your brand 9:56 – How racial sensitivity has impacted the podcast landscape 14:10 – How to know if a podcast campaign is working 17:48 – The benchmarks you should use to evaluate the effectiveness of host reads 20:24 – Branded podcasts: why most brands should stay away from content creation 29:07 – Dynamic Reads versus Baked-In — What’s the difference, and how should advertisers approach?   Click HERE to listen to the full episode
OXFORD ROAD PRESENTS: GILES MARTIN SOARS AT PODCAST ADVERTISING SUMMIT
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July 8, 2020
thought-leadership
thought-leadership
By: Oxford Road Media’s New Deal is kaput. Ten weeks ago we started this limited-run series to help entrepreneurs and marketers with practical advice on navigating the new world amidst COVID-19. Henceforth, captains of industry and influencers came through with pro-tips to swim through the changes while keeping revenues intact. Finally, we shifted focus to marketers dealing with societal upheaval after the murder of George Floyd. Along the way, we’ve been the ones asking the questions, but this week the tables have turned. We’re putting Dan Granger in the hot seat as he shares what been on his mind the past 3 months with the host of Ricochet’s The Roth Effect, Carol Roth. Highlights: 1:49 – What it means to be an “Intrepreneur” 18:21 – Why Bill Burr is one of the greatest spokespeople in Podcast 26:30 – Why there is no playbook in this new reality 36:58 – Perceived Bias vs. True Bias 40:24 – What to do when the mob comes for you? 55:17 – Are advertisers influencing the audience, or are on-air personalities influencing organizational values? 59:20 – Dan gives a history lesson on when to celebrate Independence Day Click HERE to listen to the full episode
OXFORD ROAD PRESENTS: MEDIA’S NEW DEAL – ENDGAME
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July 1, 2020
newsletter
newsletter
By: Oxford Road Our 10th Episode! This week on Oxford Road Presents: Media’s New Deal, Dan sits down with Benjamin Nazarian, the CEO of one of the fastest-growing companies in the space, Therabody, maker of the coveted Theragun. In this episode, Ben shares the secret to successfully growing a multi-million dollar brand from zero, as well as rebranding the business, expanding product lines, and pivoting from retail dependence to full DTC in 2020. This week’s episode is a master class for marketers looking to add zeros to their bottom line. Highlights:   4:27 – The origin — how Ben got involved with one of the most popular brands in the fitness world 7:03 – Rebranding a successful company when you’re practically a household name during a pandemic 10:06 – Entering a crowded CBD marketplace — DIFFERENTIATE! 13:05 – Doing good without pandering 17:14 – Balancing performance marketing and branding 20:20 – What channels truly drive growth for a growing DTC brand? 29:24 – How COVID is affecting the consumer landscape 36:39 – Ben’s Top 10 Habit Hacks 40:52 – How the recent focus on social injustice has impacted Therabody’s business 45:13 – Ben’s approach to marketing toward a divided nation 50:42 – How to bring your company to the next level Click HERE to listen to the full episode
OXFORD ROAD PRESENTS: MEDIA’S NEW DEAL, EPISODE 10
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June 24, 2020
podcast
podcast
This week on Oxford Road Presents: Media’s New Deal, Dan sits down with Pulitzer Prize-winning journalist, NYT bestselling co-author, and Sirius XM Radio show host, Professor Karen Hunter. For those of us trying to navigate the complexity of race and societal upheaval as citizens and as marketers, Karen shares practical advice without shaming. You will be inspired by Karen’s insights so you can navigate and actually grow through these circumstances. Highlights: 3:57 – Professor Hunter schools Dan for reading from a script 4:55 – Why what’s happening now is nothing new 9:03 – The futility of brands that pander 12:04 – Authenticity in media and those who are using scare tactics 16:27 – How to build and engage an audience with integrity 20:02 – Why audio is the most powerful medium on the planet 29:56 – Karen’s thoughts on “Cancel Culture” 57:17 – The secret of education through entertainment 1:07:38 – Karen Troll Hunter – How Karen cracked the YouTube algorithm to snuff out “Keyboard Cowboys” 1:12:22 – Karen’s message to media personalities like Tucker Carlson Click HERE to listen to the full episode Listen on iTunes Listen on Google Play Music Listen on Spotify
Oxford Road Presents: Media's New Deal, Episode 9
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June 17, 2020
podcast
podcast
This week on Oxford Road Presents: Media’s New Deal, Dan sits down with Nicholas Quah — writer, niche media entrepreneur, and founder of the industry’s premier podcast newsletter, Hot Pod News. Nick gives a deeply honest and raw interview on the state of the Podcast industry as well as the media’s role in an increasingly divisive political landscape. This one gets really heavy, really fast, but is grounded in a sense of mutual respect. Listen for deep insights on the inner workings of the podcast ecosystem and the road ahead, and get to know Nick as he shares the humanity behind his perspectives. Thanks to Nick for opening up on so many challenging topics. Highlights: 6:19 – Podcast industry’s role in the second national crisis of 2020 10:37 – Inequality in the Podcast industry 26:10 – Concerns about Spotify’s massive podcast play and what it means for the future of the medium 41:26 – How brands can think about sponsoring shows with content that is perceived as insensitive 1:11:09 – Nick’s top 10 habit hacks 1:13:40 – His journey in creating Hot Pod News 1:14:15 – The top Podcast trends in the industry right now 1:20:25 – The Smart Speaker revolution and its connection to Podcasting 1:32:36 – Nick previews his new podcast, Servant of Pod Click HERE to listen to the full episode Listen on iTunes Listen on Google Play Music Listen on Spotify
Oxford Road Presents: Media's New Deal, Episode 8
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June 10, 2020
podcast
podcast
This week on Oxford Road Presents: Media’s New Deal, Dan sits down with Guinness Book record-breaking, podcast-pioneering, movie-producing, best seller-writing, Loveline-hosting comedian and friend of the agency, “The Ace Man”, Adam Carolla. Adam shares his commentary on the evolution of Podcast, the secrets of his success, and so much more. Marketers will be interested to hear his perspective on what goes through the mind of a host as they read your copy. Adam also shares a strong message for brands who are afraid of sponsoring shows that produce controversial content, and what it’s like to live and work in harmony with people who hold entirely different views across the political spectrum, from Tucker Carlson to Jimmy Kimmel. Highlights: 4:51 – Let’s celebrate accomplishment days 8:45 – How to pronounce “LiveXLive” 25:07 – Take a really cold shower — and other life hacks from “The Ace Man” 36:30 – Adam makes a challenge for business owners Click HERE to listen to the full episode Listen on iTunes Listen on Google Play Music Listen on Spotify
Oxford Road Presents: Media's New Deal, Episode 7
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June 6, 2020
podcast
podcast
What is there to say? We take an important departure from The Influencer’snormal format to bring you an interview with Bambee founder and CEO, Allan Jones. Allan shares his journey as a kid from Lynwood with no college degree through his meteoric rise to CMO of ZipRecruiter before launching his current business, Bambee.com. As a black man leading a company that provides HR support for thousands of small businesses, Allan’s story is raw, inspiring, and vulnerable. For those of us who are upset by what we’ve seen in the last week, but unsure how to help or even how to talk about it, Allan’s perspective is a gift of immense proportions. Listen on iTunes Listen on Google Play Music Listen on Spotify
Oxford Road Presents: Media's New Deal, Episode 6
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May 27, 2020
podcast
podcast
In Episode #5 of Oxford Road Presents: Media’s New Deal, Dan speaks with Dave Zohrob, Co-founder and CEO of Chartable, the podcast analytics company for both publishers and advertisers. Dave takes us behind the scenes of his industry-wide data set to comment on the issues of the day in this remarkably colorful interview with a data guy. Highlights: 4:33 – How a love of podcast led to the creation of Chartable 7:08 – What Joe Rogan’s move to Spotify means for the industry, especially for independent programs 11:09 – What is Chartable’s approach to attributing response in Podcast 12:07 – Dave uses the word “panopticon” in a sentence 13:43 – The arduous process of IAB certification explained, and why it matters 15:06 – Are advertisers using survey-based analysis overcounting or undercounting? 28:33 – How Joe Rogan’s lack of presence on the Podtrac chart lead Chartable to make their own chart 29:40 – Dave addresses the data privacy concerns in the space 44:43 – 10 Habit Hacks – How is Dave managing his time during the crisis? 51:37 – Why not having “POD” in the name allows Chartable to focus on audio as a spectrum of different devices and content   Click HERE to listen to the full episode Listen on iTunes Listen on Google Play Music Listen on Spotify
Oxford Road Presents: Media's New Deal, Episode 5
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May 20, 2020
podcast
podcast
When radio mogul Norm Pattiz set his gaze upon the fledgling podcast industry in 2013, his entrance marked a massive shift toward developing infrastructure and the evolution of podcast into a legitimate business opportunity. Seven years later, Pattiz announced the sale of PodcastOne to LiveXLive. This signals a new wave of disruption, as network valuations come crashing down to Earth and the old guard gives way to well-capitalized conglomerates and public companies. In Episode #4 of Oxford Road Presents: Media’s New Deal, Dan speaks with Norm Pattiz himself, Chairman and CEO of PodcastOne and founder of Westwood One. Mr. Pattiz goes in-depth with Oxford Road, detailing his reasons for PodcastOne’s recent merger with LiveXLive while weaving in tales from a stunning career of transforming the audio business. Norm will remain at the helm of PodcastOne in the new organization and shares a behind the scenes look at the impact the merger will have on his business and the industry as a whole. Highlights: 6:27 – How losing his job at a fledgling Los Angeles TV station spawned the creation of one of the largest media companies in the world 12:24 – How Norm took his knowledge and transitioned from a radio mogul to a podcast pioneer 21:15 – How the podcast industry has shifted since he entered the business 27:07 – Norm and Dan go deep into the details on PodcastOne’s recent merger with LiveXLive, how he came to the decision, and what it means for the industry 52:56 – Norm answers 10 Habit Hack Questions on how he’s managing his time during the crisis  Click HERE to listen to the full episode Listen on iTunes Listen on Google Play Music Listen on Spotify
Oxford Road Presents: Media's New Deal, Episode 4
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May 20, 2020
thought-leadership
thought-leadership
By: Oxford Road When radio mogul Norm Pattiz set his gaze upon the fledgling podcast industry in 2013, his entrance marked a massive shift toward developing infrastructure and the evolution of podcast into a legitimate business opportunity. Seven years later, Pattiz announced the sale of PodcastOne to LiveXLive. This signals a new wave of disruption, as network valuations come crashing down to Earth and the old guard gives way to well-capitalized conglomerates and public companies. In Episode #4 of Oxford Road Presents: Media’s New Deal, Dan speaks with Norm Pattiz himself, Chairman and CEO of PodcastOne and founder of Westwood One. Mr. Pattiz goes in-depth with Oxford Road, detailing his reasons for PodcastOne’s recent merger with LiveXLive while weaving in tales from a stunning career of transforming the audio business. Norm will remain at the helm of PodcastOne in the new organization and shares a behind the scenes look at the impact the merger will have on his business and the industry as a whole. Highlights: 6:27 – How losing his job at a fledgling Los Angeles TV station spawned the creation of one of the largest media companies in the world 12:24 – How Norm took his knowledge and transitioned from a radio mogul to a podcast pioneer 21:15 – How the podcast industry has shifted since he entered the business 27:07 – Norm and Dan go deep into the details on PodcastOne’s recent merger with LiveXLive, how he came to the decision, and what it means for the industry 52:56 – Norm answers 10 Habit Hack Questions on how he’s managing his time during the crisis
OXFORD ROAD PRESENTS: MEDIA’S NEW DEAL, EPISODE 4
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May 13, 2020
podcast
podcast
Welcome to Episode #3 of Oxford Road Presents: Media’s New Deal! This week, Dan speaks with Andy Lipset, CEO of SpokenLayer, the leading provider of media content on smart speakers for over 100 publishers including Time Magazine, TechCrunch, The Economist, Daily Beast, and just about every major publication you can imagine. Join us as Andy shares why short-form audio is the future, and how smart speakers are revolutionizing the audio landscape. Highlights: 7:26 – Why short-form audio is the future of audio broadcasting moving forward 15:03 – How smart speaker advertising offers exclusivity for brands without the clutter of traditional media 16:34 – Flash Briefings 101 25:15 – Why the smart speaker revolution is like mobile was 10 years ago 30:03 – How voice recognition will help performance marketers track at a level only dreamed about in the past 37:09 – Andy’s Top 10 Habit Hacks he’s using to push through the crisis 45:34 – How the pandemic has impacted the medium’s advertising portfolio Click HERE to listen to the full episode Listen on iTunes Listen on Google Play Music Listen on Spotify
Oxford Road Presents: Media's New Deal, Episode 3
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May 13, 2020
thought-leadership
thought-leadership
By: Oxford Road Welcome to Episode #3 of Oxford Road Presents: Media’s New Deal! This week, Dan speaks with Andy Lipset, CEO of SpokenLayer, the leading provider of media content on smart speakers for over 100 publishers including Time Magazine, TechCrunch, The Economist, Daily Beast, and just about every major publication you can imagine. Join us as Andy shares why short-form audio is the future, and how smart speakers are revolutionizing the audio landscape. Highlights: 7:26 – Why short-form audio is the future of audio broadcasting moving forward 15:03 – How smart speaker advertising offers exclusivity for brands without the clutter of traditional media 16:34 – Flash Briefings 101 25:15 – Why the smart speaker revolution is like mobile was 10 years ago 30:03 – How voice recognition will help performance marketers track at a level only dreamed about in the past 37:09 – Andy’s Top 10 Habit Hacks he’s using to push through the crisis 45:34 – How the pandemic has impacted the medium’s advertising portfolio Click HERE to listen to the full episode
OXFORD ROAD PRESENTS: MEDIA’S NEW DEAL, EPISODE 3
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May 6, 2020
podcast
podcast
Welcome to Episode #2 of Oxford Road Presents: Media’s New Deal, our limited-run series designed to help marketers keep up with the changes in the age of Coronavirus. This week, Dan speaks with David Field, Chairman, President and CEO of Entercom Communications Corp. (NYSE: ETM). Reaching over 170 million Americans every month, Entercom is the second-largest radio broadcaster in the U.S. and owner of emerging media platforms such as Cadence13 and Radio.com. David’s place is firmly fixed on the Mount Rushmore of Radio power players, and he is deciding (not speculating) on what comes next… Highlights: 5:42 – The challenges Entercom has had to contend with due to the health crisis 10:21 – The hard decisions David has had to make as a leader to preserve the health of the organization 15:24 – How Entercom has fared against competitive media companies 20:13 – What the future looks like for media companies post-COVID-19 29:31 – How Entercom is utilizing their unsold inventory and the opportunities for advertisers who can spend right now 35:25 – David addressing the skepticism in the market around ratings reports 45:58 – How the crisis will impact the podcast industry’s growth trajectory 48:13 – How audio is uniquely positioned to be useful in this new environment 52:15 – How brands should think about hitting the right tone in their creative as listener preferences evolve 54:40 – David’s final advice to marketers planning the next few quarters Listen on iTunes Listen on Google Play Music Listen on Spotify
Oxford Road Presents: Media's New Deal, Episode 2
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May 6, 2020
newsletter
newsletter
By: Oxford Road Welcome to Episode #2 of Oxford Road Presents: Media’s New Deal, our limited-run series designed to help marketers keep up with the changes in the age of Coronavirus. This week, Dan speaks with David Field, Chairman, President and CEO of Entercom Communications Corp. (NYSE: ETM). Reaching over 170 million Americans every month, Entercom is the second-largest radio broadcaster in the U.S. and owner of emerging media platforms such as Cadence13 and Radio.com. David’s place is firmly fixed on the Mount Rushmore of Radio power players, and he is deciding (not speculating) on what comes next… Highlights: 5:42 – The challenges Entercom has had to contend with due to the health crisis 10:21 – The hard decisions David has had to make as a leader to preserve the health of the organization 15:24 – How Entercom has fared against competitive media companies 20:13 – What the future looks like for media companies post-COVID-19 29:31 – How Entercom is utilizing their unsold inventory and the opportunities for advertisers who can spend right now 35:25 – David addressing the skepticism in the market around ratings reports 45:58 – How the crisis will impact the podcast industry’s growth trajectory 48:13 – How audio is uniquely positioned to be useful in this new environment 52:15 – How brands should think about hitting the right tone in their creative as listener preferences evolve 54:40 – David’s final advice to marketers planning the next few quarters
OXFORD ROAD PRESENTS: MEDIA’S NEW DEAL, EPISODE 2
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April 29, 2020
podcast
podcast
The Influencer is proud to announce the debut of our first-ever podcast, Oxford Road Presents: Media’s New Deal, (we know…we’re kinda late to the game). Our limited-run series is designed to help marketers adapt their businesses to the perpetually shape-shifting media landscape in the age of Coronavirus and beyond. You’ll get up-to-date insights on where things are headed, and practical advice for how you can win — no matter the circumstances. This week, Oxford Road founder and CEO Dan Granger meets with Hernan Lopez, the man behind podcast powerhouse Wondery and creator of hit shows such as Dr. Death, Dirty John, American History Tellers, Business Wars, and more. Listen as Dan and Hernan discuss the podcast landscape right now and what it will look like post-COVID, including: The state of podcast listenership from an industry titan Why host-read Podcast ads are here to stay, despite the influx of brand dollars How Wondery had a Tiger King podcast before the Netflix show The future of smart speakers as it pertains to Podcast Why the Axios newsletter is the most important item in your inbox Why “trust” is the most important thing for advertisers right now Please Note: Oxford Road Presents: Media’s New Deal will be released on iTunes and everywhere podcasts are consumed. Our friends at Apple are taking a bit longer to release the episode, but it’s up on Spotify and will be on iTunes soon. Watch it on YouTube now!
Oxford Road Presents: Media's New Deal
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April 22, 2020
thought-leadership
thought-leadership
Marketers are always looking for ways to maximize efficiencies, and in today’s current climate, it’s more essential than ever. Many brands are in retreat from demand-gen or “offline” channels in favor of the low-commitment reliability of digital channels. While digital marketing can appear to be the safe option to market your business in the short-term, it has its risks — marketing quickly becomes inefficient without the correct balance of online and offline marketing efforts. Grumpy Greg In 2013, I was working on a large CPG account at a well-known agency. The client’s business was 150 years old; a US household name with a well-known portfolio of brands. We had a gnarly old media planner on our team, Greg. We got on well, but to others, he came across as kinda frumpy. He always wore a jacket, was obsessed with diet coke, and only seemed to really come to life when he was talking about media and MRI. By the time I met Greg, he must have built a thousand media plans, and he knew media research like no one I’d ever met. It just so happened that the year I started was the same year one of this client’s flagship brands decided to put all of their advertising dollars into digital. At the time, digital had been growing rapidly, social media was still a thrilling buzzword, and smart clients “knew” traditional media was no longer needed to reach millennial moms. Media consumption patterns had changed, the old rules didn’t apply, and going 100% digital was just a smarter, more efficient use of budget. Greg pushed back hard to no avail, telling them it was madness and that they were abandoning decades of experience and knowledge. It was offline that had made these brands what they were! He was disregarded as behind-the-times, and the all-digital plan proceeded. “They were abandoning decades of experience and knowledge. It was offline that had made these brands what they were!” Fast forward a year, as the annual planning cycle resumed. The brand manager came into the meeting room and — kudos to her — walked straight up to Greg and candidly began the meeting with: “You were 100% right. Last year was a disaster. Let’s not do that again this year.” Needless to say, Greg had their full attention in the next planning cycle. Offline Media’s Role in a Digital Landscape Marketers’ defining tendency may be to rush towards shiny new objects without considering their true value in the context of the bigger picture. (The bigger picture is selling your company’s product as effectively as possible.) Rather than jumping on the next new fad, here at Oxford Road, we are focused on data and empirically-supported recommendations. There is actually a ton of data and research on the role of offline media in a company’s strategy, but most of it is ignored by marketers. Consider the work of the Ehrenberg Institute, popularized by Byron Sharp’s How Brands Grow (perhaps the most important marketing book of the last twenty years — or ever, for that matter). Their comprehensive body of research demonstrates law-like patterns in different markets and categories all over the world. Sharp’s first insight: new customers are a prerequisite for growth. This implication on media strategy: broad reach media play an essential part in meaningful, mid-to-long-term growth for almost all brands. But the analysis of the relationship between offline and online media goes far beyond Sharp’s work. Binet and Field’s Marketing in the Era of Accountability analyzed 30 years of data from the IPA’s database of the most effective marketing campaigns. The publication changed the London advertising landscape for good, had a palpable influence on US strategy, and is still rippling out to the rest of the world. “Digital and offline media work best together. They compliment each other and work synergistically. Neither is a substitute for the other.” Subsequent editions of Binet and Field’s work have looked at short vs long-term needs and approaches, as well as changes that have occurred as digital has matured. However, the general findings have not changed — digital and offline media work best together by complementing each other and working synergistically. Neither is a substitute for the other. Campaigns that work really well over the medium-to-long term (defined as 6 months or more) typically have a balance of both offline and online media. These are campaigns that drive significant revenue growth, margin growth, market share gain, or some combination of these and other factors. (It is actually by being able to create, grow, or defend margin that marketing makes its largest contribution to corporate profitability.) Online media is great at tracking and converting lower-funnel leads, but terrible at creating them. Online media is not good at creating demand, building awareness, or creating emotional connections and desirability. Therefore, a digital-heavy strategy may help in the short-term, but it comes at the cost of failing to fill your upper funnel, and is likely to seriously damage your brand’s mid-to-long-term health. In fact, after over a decade of research into marketing effectiveness, Binet and Field concluded that short-termism is the greatest threat to effective (i.e. profitable) marketing today. This view has been echoed by Harvard Business Review and Sir Martin Sorrell, among many other people worth listening to. Marketers ahead of the curve are already aware of the importance of correctly balancing online and offline media spend. Look at the trend in the chart below comparing TV spending among Amazon, Alphabet, and Facebook. Perhaps you think these guys are dumb. Or perhaps you think they’re paying attention to good quality data, and following them would be a smart idea. Oxford Road’s strategy team is always available to our clients to guide them on the best allocation of their marketing dollars. Each approach is individual, tuned to their product, existing market conditions, category dynamics, and best practices from our proprietary performance marketing database. But all of this is always underpinned by the very best of empirically-derived marketing data available. Unlike many marketers, we do not work on intuition, follow the herd, or rely on unfounded assumptions about media and creative strategy. That approach means setting yourself up for failure, especially in today’s climate. We agree that your marketing strategy should shift in the wake of the COVID pandemic, but if you’re tempted to sacrifice offline media in favor of the cheap, short-term efficiencies of an all-digital campaign, let us be the “Grumpy Greg”, urging you to keep a healthy balance of both. Also, there are tremendous opportunities in offline right now. Marketers who take advantage will reap the rewards in the short-term — but also in the medium- and long-term.
COVID Strategy Requires Balance
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April 22, 2020
thought-leadership
thought-leadership
By: Giles Martin Marketers are always looking for ways to maximize efficiencies, and in today’s current climate, it’s more essential than ever. Many brands are in retreat from demand-gen or “offline” channels in favor of the low-commitment reliability of digital channels. While digital marketing can appear to be the safe option to market your business in the short-term, it has its risks — marketing quickly becomes inefficient without the correct balance of online and offline marketing efforts. GRUMPY GREG In 2013, I was working on a large CPG account at a well-known agency. The client’s business was 150 years old; a US household name with a well-known portfolio of brands. We had a gnarly old media planner on our team, Greg. We got on well, but to others, he came across as kinda frumpy. He always wore a jacket, was obsessed with diet coke, and only seemed to really come to life when he was talking about media and MRI. By the time I met Greg, he must have built a thousand media plans, and he knew media research like no one I’d ever met. Image: Getty Images It just so happened that the year I started was the same year one of this client’s flagship brands decided to put all of their advertising dollars into digital. At the time, digital had been growing rapidly, social media was still a thrilling buzzword, and smart clients “knew” traditional media was no longer needed to reach millennial moms. Media consumption patterns had changed, the old rules didn’t apply, and going 100% digital was just a smarter, more efficient use of budget. Greg pushed back hard to no avail, telling them it was madness and that they were abandoning decades of experience and knowledge. It was offline that had made these brands what they were! He was disregarded as behind-the-times, and the all-digital plan proceeded. “They were abandoning decades of experience and knowledge. It was offline that had made these brands what they were!”  Fast forward a year, as the annual planning cycle resumed. The brand manager came into the meeting room and — kudos to her — walked straight up to Greg and candidly began the meeting with: “You were 100% right. Last year was a disaster. Let’s not do that again this year.” Needless to say, Greg had their full attention in the next planning cycle. OFFLINE MEDIA’S ROLE IN A DIGITAL LANDSCAPE Image: Photoplan Marketers’ defining tendency may be to rush towards shiny new objects without considering their true value in the context of the bigger picture. (The bigger picture is selling your company’s product as effectively as possible.)  Rather than jumping on the next new fad, here at Oxford Road, we are focused on data and empirically-supported recommendations. There is actually a ton of data and research on the role of offline media in a company’s strategy, but most of it is ignored by marketers. Image: Getty Images Consider the work of the Ehrenberg Institute, popularized by Byron Sharp’s How Brands Grow (perhaps the most important marketing book of the last twenty years — or ever, for that matter). Their comprehensive body of research demonstrates law-like patterns in different markets and categories all over the world. Sharp’s first insight: new customers are a prerequisite for growth. This implication on media strategy: broad reach media play an essential part in meaningful, mid-to-long-term growth for almost all brands. But the analysis of the relationship between offline and online media goes far beyond Sharp’s work. Binet and Field’s Marketing in the Era of Accountability analyzed 30 years of data from the IPA’s database of the most effective marketing campaigns. The publication changed the London advertising landscape for good, had a palpable influence on US strategy, and is still rippling out to the rest of the world. “Digital and offline media work best together. They compliment each other and work synergistically. Neither is a substitute for the other.” Subsequent editions of Binet and Field’s work have looked at short vs long-term needs and approaches, as well as changes that have occurred as digital has matured. However, the general findings have not changed — digital and offline media work best together by complementing each other and working synergistically. Neither is a substitute for the other. Campaigns that work really well over the medium-to-long term (defined as 6 months or more) typically have a balance of both offline and online media. These are campaigns that drive significant revenue growth, margin growth, market share gain, or some combination of these and other factors. (It is actually by being able to create, grow, or defend margin that marketing makes its largest contribution to corporate profitability.) Online media is great at tracking and converting lower-funnel leads, but terrible at creating them. Online media is not good at creating demand, building awareness, or creating emotional connections and desirability. Therefore, a digital-heavy strategy may help in the short-term, but it comes at the cost of failing to fill your upper funnel, and is likely to seriously damage your brand’s mid-to-long-term health. In fact, after over a decade of research into marketing effectiveness, Binet and Field concluded that short-termism is the greatest threat to effective (i.e. profitable) marketing today. This view has been echoed by Harvard Business Review and Sir Martin Sorrell, among many other people worth listening to. Marketers ahead of the curve are already aware of the importance of correctly balancing online and offline media spend. Look at the trend in the chart below comparing TV spending among Amazon, Alphabet, and Facebook. Perhaps you think these guys are dumb. Or perhaps you think they’re paying attention to good quality data, and following them would be a smart idea. Oxford Road’s strategy team is always available to our clients to guide them on the best allocation of their marketing dollars. Each approach is individual, tuned to their product, existing market conditions, category dynamics, and best practices from our proprietary performance marketing database. But all of this is always underpinned by the very best of empirically-derived marketing data available. Unlike many marketers, we do not work on intuition, follow the herd, or rely on unfounded assumptions about media and creative strategy. That approach means setting yourself up for failure, especially in today’s climate. We agree that your marketing strategy should shift in the wake of the COVID pandemic, but if you’re tempted to sacrifice offline media in favor of the cheap, short-term efficiencies of an all-digital campaign, let us be the “Grumpy Greg”, urging you to keep a healthy balance of both. Also, there are tremendous opportunities in offline right now. Marketers who take advantage will reap the rewards in the short-term — but also in the medium- and long-term.
COVID STRATEGY REQUIRES BALANCE
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April 16, 2020
thought-leadership
thought-leadership
The first data from Nielsen on radio listenership post-COVID-19 is in, and it seems too good to be true. Oxford Road Founder and CEO Dan Granger interviewed Westwood One’s Pierre Bouvard earlier this morning to get to the bottom of what’s really going on. Highlights below: Nielsen’s PPM data suggests a drop of just 4% in total listenership on radio? Can we believe this? Average persons listening to the radio at any given time is down just  10% Despite the fact that most of us are in quarantine, Nielsen data says 62% of radio listening is away from home. While this all may seem too good to be true, the Nielsen data combines streaming and terrestrial feeds to calculate the total listenership of the channel during this pandemic. So it’s not as surprising. Listen to the full interview HERE
The True State of Audio Listenership
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April 16, 2020
newsletter
newsletter
By: Dan Granger The first data from Nielsen on radio listenership post-COVID-19 is in, and it seems too good to be true. Oxford Road Founder and CEO Dan Granger interviewed Westwood One’s Pierre Bouvard earlier this morning to get to the bottom of what’s really going on. Highlights below: Nielsen’s PPM data suggests a drop of just 4% in total listenership on radio? Can we believe this? Average persons listening to the radio at any given time is down just  10% Despite the fact that most of us are in quarantine, Nielsen data says 62% of radio listening is away from home. While this all may seem too good to be true, the Nielsen data combines streaming and terrestrial feeds to calculate the total listenership of the channel during this pandemic. So it’s not as surprising. Listen to the full interview HERE
THE TRUE STATE OF AUDIO LISTENERSHIP
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April 8, 2020
thought-leadership
thought-leadership
“When times are good, you should advertise. When times are bad, you must advertise.”This quote by advertising pioneer Bruce Barton was written nearly 100 years ago. While it may be easy for an advertising agency to proclaim that advertisers should stay the course, there isoverwhelming evidencethat suggests this is precisely what (eligible) marketers need to do right now. So before canceling your contracts and hiding under the bed until this thing blows over, consider an alternative strategy; one that has been proven to achieve long-term success well beyond when things return to normal. A HISTORY LESSON   First, let’s take a look at other periods of economic decline and see how savvy advertisers responded. During the recession of 1923, advertising executive Roland S. Vaile tracked 200 companies and reported that those who continued to advertise during the downturn were 20% ahead of where they had been before the recession, while companies that reduced advertising were 7% below their 1920 levels. Yes, the media landscape is vastly different a century later. Still, in each economic downturn measured over the past hundred years, there are countless examples of advertisers who were able to overtake the competition by continuing to innovate and maintain their advertising budgets. In a Forbes story published last fall, Brad Algate listed a few examples:   THE 1930’S — KELLOGG’S DESTROYS POST Before the Great Depression, Post led the emerging ready-to-eat breakfast cereal category. But during the economic collapse, Post cut their ad budgets significantly, while their long-time rival Kellogg’s doubled ad spending. The company opted to promote their new cereal, Rice Krispies featuring the “Snap, Crackle, and Pop” catch phrase. As a result, Kellogg’s grew its profits by 30%, becoming the category leader and maintaining the position a century later. Post, as it turns out, isn’t even in the top 10.   THE 1970’S — TOYOTA SQUASHES THE BUG Throughout the sixties and seventies, Volkswagen reigned supreme as the leading importer of automobiles to the U.S. Their Beetle was ubiquitous. By 1970, V.W. reached a peak market share of 5.6% in the U.S. However, during the energy crisis-triggered recession of 1973 – 75, the U.S. government issued its first miles-per-gallon report in which Toyota’s Corolla received high marks. Toyota considered cutting their ad budgets, but upon experiencing strong sales in this period, they resisted. By staying the course and continuing to advertise, Toyota overtook Volkswagen as the number one imported carmaker in 1976, and they haven’t looked back since. This animated chart shows Toyota’s impressive growth by year. Today, Toyota is third in total U.S. car sales behind only Ford and G.M.   THE 1990’S — RONALD MCDONALD STUMBLES ON HIS BIG RED SHOES While it may have been attributed to a slew of menu item fails, during the 1990 recession, McDonald’s slashed its advertising and promotional budgets. Meanwhile, competitors Pizza Hut and Taco Bell maintained their ad spending. The result: Pizza Hut increased sales by 61%, Taco Bell sales grew by 40%, and McDonald’s sales declined by 28%. While McDonald’s is still the top fast-food chainin America, Taco Bell and Pizza Hut were able to steal much-needed market share during the economic dip.   THE 2000’S — HOUSE OF THE RISING “ZON” In 2008, amidst the collapse of the American banking system, Amazon sales grew by 28%. How did they accomplish this monumental feat? Innovation. Jeff Bezos guided Amazon to create new products (including the new Kindle line) during the slumping economy, which helped to expand their market share massively. In fact, for Christmas giving in 2009, Amazon customers bought more e-books than printed books for the first time in human history. Amazon established itself as an innovative company that offered lower-cost alternatives to cash-strapped consumers. Moreover, Amazon has always put profitability in third place after customer service and competitive dominance, allowing them to provide more products at lower prices and making them the go-to for consumers seeking convenience and savings. It’s no wonder their stock is now worth nearly 15x what it was back then, as the third most valuable company in the world.   SHARE OF VOICE NOW = SHARE OF MARKET LATER   “I have yet to see any study that proves timidity is the route to success. Studies consistently have proven that companies that have the intelligence and guts to maintain or increase their overall marketing and advertising efforts in times of business downturns will get the edge on their timid competitors.” 1970’s ad-man, J. Welsey Rosberg, Meldrum & Fewsmith Despite the successful track record for companies who continue to advertise, many will still pull back— this is good news for the bold! With less competition, you can gain share of mind in the short-term and gain market share in the long-term (Oxford Road’s Giles Martin recently wrote a great article on this truth). Kantar estimates that brands who go dark during this pandemic will have a 39% reduction in brand awareness. Regaining their foothold will be hard-fought. Evaluating brand recall over the past five economic downturns, the Millward Brown database shows that companies who cut advertising efforts by more than half during a recession took between 3 – 5 years to recover to pre-recession levels. However, brands that continue to advertise during a recession send a message of confidence and belief in the future, positioning them for even more significant growth when things bounce back.   UNPRECEDENTED ADVERTISING VALUE   Due to the supply and demand nature of media buying, the current advertising climate has created a buyer’s market for brands. With some advertisers pulling back on their media spend, network partners are creating unprecedented deals for advertisers staying the course. For example, one major Podcast partner has offered 30% – 50% discounts across their entire catalog for our clients — and that’s just scratching the surface. Oxford Road is currently negotiating with every media partner to create opportunities that would have seemed laughable two months ago. Even if buyer demand is diminished during these times, the discounted cost of the media will result in a net gain for many performance marketers. You just have to do the math.   CONCLUSION   Yes, the next few months will be tough sledding.  But if you have the intestinal fortitude to continue to grow your brand through advertising, history suggests you’ll be much better off long-term than those who run away with their tails between their legs. One note of caution: make sure your creative strategy is appropriate in the current climate. The only thing worse than cutting your ad spend right now is running creative that’s tone-deaf. Oxford Road is offering a free creative checkup for marketers who want to make sure their current messaging is appropriate for what’s happening. Fill out this short form, and upon completion, we’ll provide a diagnostic assessment of your current creative and offer suggestions to optimize.
Lessons from Economic History: Advertising in an Economic Downturn
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April 8, 2020
thought-leadership
thought-leadership
By: Kyle Jelinek “When times are good, you should advertise. When times are bad, you must advertise.” This quote by advertising pioneer Bruce Barton was written nearly 100 years ago, but its message is more timely than ever. While it may be easy for someone in our position as an advertising agency to proclaim that advertisers should continue to stay the course despite the current economic conditions, there is overwhelming evidence that suggests this is precisely what marketers need to do right now. So before canceling your ad budgets and hiding in your bunker until this thing is over, consider an alternative strategy, one that has been proven to achieve long-term success long after things return to normal.  A History Lesson First, let’s take a look at other periods of economic decline and see how savvy advertisers responded. During the recession of 1923, advertising executive Roland S. Vaile tracked 200 companies and reported that those that continued to advertise during the downturn were 20% ahead of where they had been before the recession, while companies that reduced advertising were 7% below their 1920 levels. Yes, these are different times, and the media landscape is vastly different a century later. Still, in each economic downturn measured over the past hundred years, there are countless examples of advertisers who were able to overtake the competition by continuing to innovate and maintain their advertising budgets. In a Forbes story published last fall, Brad Algate listed a few examples… The 1930’s – Kellog’s Destroys Post:  Before the Great Depression, Post led the emerging ready-to-eat breakfast cereal category. But during the economic collapse, Post cut their ad budgets significantly, while their long-time rival Kellogg’s doubled ad spending. The company spent to promote their new cereal, Rice Krispies featuring Snap, Crackle, and Pop. As a result, Kellogg’s grew its profits by 30%, becoming the category leader and have maintained the position a century later. Post, as it turns out, isn’t even in the top 10 anymore. The 1970’s – Toyota Squashes the Bug: Throughout the sixties and seventies, Volkswagen reigned supreme as the leading importer of automobiles to the U.S. Their Beetle was ubiquitous. By 1970, V.W. reached a peak market share of 5.6% in the U.S. However, during the energy-crisis triggered recession of 1973-75, the U.S. government issued its first miles-per-gallon report in which Toyota’s Corolla received high marks. Because Toyota was experiencing strong sales in this period, they considered cutting their ad budgets but resisted. By staying the course and continuing to advertise, Toyota overtook Volkswagen as the number one imported carmaker in 1976, and they haven’t looked back. This animated chart shows Toyota’s impressive growth by year. Today, Toyota is third in total U.S. car sales behind only Ford and G.M.  The 1990’s – The Decline of the Fast Food King: While it may have been due to a slew of menu item fails, during the 1990 recession, McDonald’s slashed its advertising and promotional budgets. Meanwhile, competitors Pizza Hut and Taco Bell maintained their ad spending. The result; Pizza Hut increased sales by 61%, and Taco Bell sales grew by 40% while McDonald’s sales declined by 28%. While McDonald’s is still the top fast-food chain in America, Taco Bell and Pizza Hut were able to steal much-needed market share during the economic dip.  The 2000’s – Rise of The “Zon”: In 2008, amid the collapse of the American banking system, Amazon sales grew by 28%. How did they accomplish this monumental feat? Innovation. Jeff Bezos guided Amazon to create new products during the slumping economy, most notably with new Kindle products, which helped to expand their market share massively. In fact, for Christmas giving in 2009, Amazon customers bought more e-books than printed books for the first time in history. Amazon aligned itself as an innovative company that offered lower-cost alternatives to cash-strapped consumers. Moreover, Amazon has always put profitability in third place after customer service and competitive dominance, allowing them to provide more products at lower prices, making them the go-to for consumers trying to save money. It’s no wonder their stock is now worth nearly 15x what it was back then. You Can Gain Mindshare “I have yet to see any study that proves timidity is the route to success. Studies consistently have proven that companies that have the intelligence and guts to maintain or increase their overall marketing and advertising efforts in times of business downturns will get the edge on their timid competitors.” Senior VP, J. Welsey Rosberg, Meldrum & Fewsmith Despite the successful track record for companies who continue to advertise, many will still pull back; this is good news for you! With less competition, you can gain share of mind in the short-term, and in the long-term, gain market share. (Oxford Road’s Giles Martin recently wrote a great article on this truth) Kantar estimates that brands that go dark during this pandemic will have a 39% reduction in brand awareness, and it’s tough to get it back. Evaluating brand recall for, over the past five economic downturns, the Millward Brown database shows that companies who cut advertising efforts by more than half during economic downturns took between 3-5 years to recover to pre-recession levels. However, brands that continue to advertise during a recession send a message of confidence and a belief in the future, positioning them for even more significant growth when things bounce back. You Will Get Better Deals on Advertising The supply and demand nature of media-buying, the current advertising climate has created a buyer’s market for brands. With some advertisers pulling back on their media spend, network partners are creating unprecedented deals for advertisers staying the course. For example, one major Podcast partner has offered a 30%-50% discount across their entire catalog for Oxford Road advertisers, resulting in tens of thousands of dollars in savings. And that’s just scratching the surface. Oxford Road is currently negotiating with every media partner to create packages that would have been ridiculous two months ago. Even if the efficacy of your campaign decreases during these times, the discounted cost of the media could result in a net gain for performance marketers. In Conclusion Yes, the next few months are going to be difficult.  But if you have the intestinal fortitude to continue to grow your brand through advertising, history suggests you’ll be much better off long-term than those who run away with their tails between their legs.  One note of caution, make sure your creative strategy is appropriate in the current climate. The only thing worse than cutting your ad spend right now is running creative that’s tone-deaf. Oxford Road is offering a free creative checkup for marketers who want to make sure their current messaging is appropriate for what’s happening. Fill out this quick form, and upon completion, we’ll provide a diagnostic assessment of your current creative and offer suggestions to optimize. 
A History Lesson
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April 1, 2020
thought-leadership
thought-leadership
As marketers in the Age of Coronavirus, we all have to walk a fine line between being too opportunistic and too passive to help. Consumers are as split on the topic as those of us charged with reaching them. Approximately 37% of consumers want to see brands advertise as normal; 28% want to see them change; and 35% aren’t sure. This echoes the same things going through all of our clients’ minds every day for the past few weeks. In Suzanne Vranica’s Wall Street Journal article on the subject, These Ads Were Meant to Be Clever. Now They Are Just Tone-Deaf, she puts it this way: “Advertisers are grappling with how to sell or promote anything these days without coming across as gauche or opportunistic.” There have already been winners and losers in this arena. We’ve listed three recent examples of ads we found to be “tone deaf”, exploitative, or overly opportunistic, and three that are helpful, thought-provoking, and emotive. THE LOSERS These advertisers failed to do just about everything on this list of recommendations from Consumer Psychologist Kit Yarrow: “Be Careful” – better phrased as “Be Kind” or “Be Human” Don’t make it about yourself Talk is Cheap — take action Put employees out front; skip celebrity endorsements Highlight your heritage and experience EXAMPLE #1: BMW receives backlash over distasteful COVID-19 Tweet Buying a $150,000 car flattens the curve??? The ultimate driving machine’s marketing machine is NOT ultimate. EXAMPLE #2: Popeyes Gives Away Netflix Password Gramma may not make it, but at least we have some Fried Chicken and a Netflix password now. Not Gramma’s password…that’s just callous. EXAMPLE #3: McDonalds Removes it’s Corona Virus Message Coca-Cola was able to pull a similar message off because, well, they’re Coke, AND they’re actually donating real dollars to help. THE WINNERS EXAMPLE #1: Portland’s Aviation Gin donates portion of proceeds to out-of-work bartenders Class act. Fun fact — you can order cocktails-to-go in many states now. Support your local establishments, but please be responsible and don’t spill. EXAMPLE #2: Ford Promises to Lend a Hand Ford still means “First On Race Day” [editor note (also, a Chevy guy): no, it doesn’t], and their shift in strategy was perfectly timed. “Ford created its new ads in three days — unlike the four to six weeks that the company typically takes to craft ads.” EXAMPLE #3: Budweiser We couldn’t agree more. The world’s number one brewer committed $5 million and airtime to relief efforts. We may just switch our beer of choice. THE BOTTOM LINE With so much on the line for many businesses, critiquing their messaging approach feels a bit gauche in and of itself. Many businesses have not only been forced to the sidelines, they’re days away from closing —or, sadly, already out of business. If you are still able to operate, you have a responsibility to your stakeholders, customers, employees, investors, your family, and yourself to keep the economy moving. Here are a few ideas for how to approach your messaging in the current climate. Have empathy for people who are hurting. Show strength and optimism for the good that is ahead. Focus on highlighting what is essential in your value proposition. Highlight features and benefits that are suddenly more important than before. Include an offer that helps customers in ways you were unwilling to before, by either making their lives better or donating a portion of their purchase to help those in greatest need. Remember, one thing that remains constant — you’re still communicating with people. As Oxford Road Senior Vice President Giles Martin discussed in last week’s Influencer, if you’re one of the lucky ones who can still advertise, then you should. Oxford Road is offering a free creative checkup for marketers who want to make sure their current messaging is appropriate for what’s happening. Fill out this quick form, and upon completion, we’ll provide a diagnostic assessment of your current creative and offer suggestions to optimize.
Advertising as a Strategy
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March 25, 2020
thought-leadership
thought-leadership
With the DOW down 30% and the majority of the population self-isolating, many brands are focused on adjusting their messaging and pulling back or postponing media spend. It’s always critical to have messaging that reflects culture, and we applaud some of the great ideas already in-market. The media portion is more tricky, however. Do we cut? Do we push back? Do we rebalance the mix? Let us guide you through these choppy waters! MEDIA CONSUMPTION PATTERNS & MEDIA MIX DECISIONS Overall, media consumption is soaring. A high-level view of people’s current habits while at home shows substantive lift in many media-related activities. The implications for overall media strategy right now: TV: Higher audience numbers will help pricing, which may already be favorable due to pull-backs, making now a great time to be investing. This includes OTT / CTV. Digital & Social: High audience availability but programmatic may be scaled back due to brands wanting to avoid contextually sensitive environments. Unlikely to be much change in pricing. Hold the line. OOH: Entertainment spends twice as much on OOH than the average category, and restaurants spend three times. Because these two categories have scaled back due to the current climate, there will be plenty of inventory — but we don’t recommend this channel right now. With regard to Radio and Podcast, first let’s turn to radio. The most up-to-the-minute research (below) shows that 35% of people are listening to radio for local coronavirus news, and about 30% are reporting more radio listening overall. However, this is likely offset by reduced drive times. Our outlook for the immediate future of radio is neutral, and should be judged on a case-by-case basis. For Podcast, as usual, the data is a little murkier. The listening seems to depend very much on genre. Some in the categories of general interest, leisure, and entertainment are reporting reductions in the 10% – 20% range. News, however, is doing unsurprisingly well. Other categories that also seem to be doing ok are health and fitness, wellness, and even some sports (we gotta get our fix somehow.) But how are these channels working from a performance standpoint? Below is an analysis of recent performance on Radio and Podcast across a representative sample of our client base. You can see that as the coronavirus outbreak grew in seriousness, radio and podcast performance was not impacted, with strong overall client performance the weeks of 2/24 and 3/2. It did dip down the week of 3/9, but to no lower than it had been in February. It dipped again last week as social restrictions came into fullest force, but by no means to an unprecedented level. (At Oxford Road, we have acted promptly across our client base to refresh messaging in alignment with the current climate). In summary: performance is still holding up well among DTC companies as far as we can see. Of course, essential goods are seeing greater success than luxury, and supply chain challenges are preventing some otherwise viable businesses from benefiting in this moment. Much of radio (including streaming), TV, and many podcasts are seeing significantly higher audience numbers than usual right now. There is no reason to overreact to current conditions. What’s more, many networks have excess inventory and are cutting unprecedented deals, creating a counter-balance for consumers’ hesitation to spend on non-essential makers’ goods and services. These advantages compound, of course, for advertisers still in the game — better pricing x higher audiences = more effectiveness. SPENDING THE RIGHT AMOUNT How much should you be spending overall? Much of the budget-setting question depends on your time horizon. If you are just looking at next week or this month, of course you’ll want to cut deeply. Your conversion rates for non-essential product sales are probably low. However, setting your budget requires thinking about marketing’s contribution to your business in the medium and long-term, not just the short-term. What do we know about how budgets impact business performance beyond the immediate future? The best approach is to think about budget in terms of share-of-voice (SOV) rather than a dollar figure. How much your competitors are spending clearly has a large impact on how much advertising can grow your business, and SOV is best understood in terms of its relationship to your market share. The chart below demonstrates the essence of growth as it relates to SOV, a principle which has been demonstrated by hundreds of case studies stretching back decades: Reducing your budget means you are more likely to lose share in the medium to long-term (defined as 6 months plus) future. It also means you will have lower awareness, recall, and top-of-mind consideration when the market bounces back, making it harder for you to regain traction quickly. Even maintaining your budget at a time when others are cutting can be a very effective strategy. This is simply a mathematical truth — if the rest of the market cuts budgets by 20%, your SOV will increase 25% without you taking any action at all. If you  also consider the extra efficiency you can get with your media dollars when deals are available, these advantages are even greater. Also consider that maintaining a presence in the market helps project an image of corporate stability and confidence at a time when it’s sorely needed. You also have less noise among your competitive set, making it easier to distinguish or (re)position yourself in the market. Zigging while others zag is a horribly overused and cliched expression, but when applied to your media thinking, it could set you up for meaningful success in the future. The father of brand planning, Stephen King (not the one who predicted our current crisis in a fiction novel), conducted an extensive analysis of advertisers’ response to difficult economic times by tracking increases, decreases, and stability in advertising budgets. In ALL cases, there was a decline in short-term ROI. At Oxford Road, we believe this cannot be avoided in most categories. The main difference between these cases was that those who decreased their investment saw subsequent market share loss, while those that maintained or increased budgets increased market share (i.e. the latter group were in a stronger position when markets recovered). The key takeaways here: channels like TV and certain pockets of audio are positioned to perform strongly at this time, and advertisers that can stay in the market will take advantage of great deals, consolidate their position, and drive more meaningful mid-to-long term growth than they’d be able to do at any other time. Of course, these are difficult decisions to make, and we want to be sure to focus our clients’ thinking on the needs and imperatives of the business, not just momentary panic. Our job is to ensure they are getting the best possible advice to navigate these times and come out ahead on the other side.
A Strategy to Manage Media Investment in Times of Uncertainty
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March 18, 2020
thought-leadership
thought-leadership
STRANGE DAYS HAVE FOUND US   American business is facing a massive reorganization. Executives used to feeling in control are now awaiting a verdict, hoping for a temporary pay cut and hoping it isn’t a pink slip. The problem isn’t just the problem. It’s the uncertainty that triggers the fear and anxiety, because we no longer can support the illusion of control we have been nurturing. Those of us business owners who have the luxury of continuing operations are instead only having tense conversations with customers, suppliers and vendors. We are adjusting our forecasts for the second quarter. We are making new economic models and planning scenarios, hoping for a quick recovery and praying that the other shoe does not drop.  We should be grateful, because we are the ones who can affect the most change.  Let’s consider the idea of “flattening the curve” as a metaphor for business. If people expand their distance and limit social interaction, the problem doesn’t vanish, but it becomes manageable and buys us time to adapt. Similarly, if we rush into the grocery store, clear the shelves of toilet paper, cleaning products and even water, then we perpetuate fear and panic, which triggers other people to come in and buy out what’s left. Fear of powerlessness descends into an ever-increasing cycle of panic and irrational behavior. If you’re still on Facebook, you know what I’m talking about. None of this contributes to stability, as consumer confidence plummets below the necessary losses we have to incur due to protective measures. Our fear and anxiety makes what could have been a manageable problem much less manageable as we react to ideas of how bad things could be, rather than how they are.  The point here is not about managing the disease, nor home economics. This is about the importance of how all of us behave at this very moment, especially business owners…  SERVING STAKEHOLDERS Only last year, didn’t the “Business Roundtable” announce that the purpose of a business was not just to serve shareholders, but rather “Stakeholders” — including “dealing fairly and ethically with our suppliers”? Let me be clear: if you are using this moment to hoard resources, and exploiting the fact that the world is suffering so your profits don’t dip in the next 90 days, then how are you any better than the person who showed up at the grocery store last Tuesday and cleared out all of their toilet paper? You won’t singlehandedly do decades worth of damage to what was an extraordinary economy, but you certainly won’t be helping the cause. In fact, you may unknowingly disrupt your own supply chain, and eventually people will be terminated due to your overreaction and fear.  That is not to say we should stand idly by and do nothing to adapt our businesses to our present circumstances. But on behalf of the hundreds, thousands, or millions of people who live downstream from your decisions, please consider that there is a better way.  If you purchase a product or service from a supplier, and you know that supplier has been forced to forfeit significant revenues due to other customers who are now unable to operate, should you crush them in negotiation for immediate gain? Is it possible that in their new present circumstances, they will work with you to provide an advantage via pricing or surplus inventory to support you and minimize losses as you hold steady as a partner? Of course they will. In a moment like this, it is not the time to gouge.  It can be argued that we are several generations removed from knowing true economic hardship in this country. We may have our chance to catch up very soon. Suddenly, we have companies – real people – experiencing real hardship unlike anything we’ve seen in our lifetime. It need not be so. We don’t need to hog the respirator. We don’t need to hoard the toilet paper. We don’t need to kill contracts as a knee jerk reaction to what still could be a temporary issue. What we do need is to see this moment for what it is: an opportunity to demonstrate wisdom as we control what we can, without clutching more tightly than we need to. That starts with our behavior in our lives and in our work. We need to take it one day at a time. In our respective fields, this moment is a test of our leadership. How we respond to this test may have dramatic consequences as to how soon and how well we recover. It will say volumes about our character. We all need a shot of courage and what we used to call “American Ingenuity”.  THE WORLD NEEDS HEROES This is a chance to reject cowardice and show courage so that we can come out of this stronger than we went in. Choose to let faith conquer fear, and become the hero we need to flatten the economic curve. Come on, American business! Let’s do our bit.
Flattening the Economic Curve
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March 11, 2020
thought-leadership
thought-leadership
The Influencer has been touting the advantages of the tried and true “How Did You Hear About Us” (HDYHAU or Hi Dee How) survey and why it’s still the gold standard in measuring non-direct conversions for an offline campaign. This week, we will share our take on the growing pixel-based methodology that has emerged over the past year. Why Pixel Track Anyway? Despite its ease of use and wide adoption, survey methodologies have their limitations, and many marketers feel a survey in any form is problematic. A report from OpinionLab indicates that nearly three quarters (72%) of consumers said surveys interfere with the experience of a website. According to the report, 80% of customers have abandoned a survey halfway through, and 52% of customers said that they would not spend more than 3 minutes filling out a feedback form. As a result, marketers net low response rates and unpredictable data. Pixel tracking provides a second data point to validate non-direct conversions from the podcast campaign without requiring the consumer to do anything. Who’s doing it? While the list grows every week, Claritas (formerly Barometric), Chartable, LeadsRx, and PodTrac are leading the charge for pixel tracking in podcast. Though their methodologies vary, the basic technologies are very similar. At Oxford Road, we’re currently testing all four of these attribution partners with various clients to evaluate their effectiveness. How does it work? First, the client sets up tracking pixels at various points within their funnel (landing page, vanity URLs, post-conversion page, etc.) at least 30-days prior to launch to establish a baseline.  Next, we identify which podcasts in your buy can actually place pixels. From our experience, 30% – 40% of the podcasts our advertisers regularly buy can place pixels depending on what platform the podcast uses (Megaphone, Art19, AdsWizz, etc.). If the podcast can place pixels, the attribution partner will drop a millisecond-length audio pixel into the show’s content that is undetectable to the listener.  Quality providers like those mentioned above use a robust control and exposed methodology to isolate the ‘baseline’ level of interest and activity on a client’s website. This is crucial, because it prevents over-estimating the impact of Podcast on your business. Be aware that certain unscrupulous agents are keen to push less robust methodologies on to their clients, as they show their channels to be performing better than they really are. For clients who rely on an app (think the Headspaces of the world), certain vendors have integrations pre-built with different app analytics vendors. It’s recommended to verify if the attribution vendor has integrations with your app analytics provider before selecting a partner. How much does it cost? Some podcast networks are adding pixel tracking free of charge with a minimum buy. While this seems enticing, it may involve buying shows that wouldn’t typically be recommended for your campaign. Our best practice has been to build a podcast plan based on cross-client performance and show content, regardless of whether these podcasts can support pixel tracking. Once the plan is finalized, we determine which podcasts can place pixels and implement accordingly. While this approach may generate a $1 – $5 bump in CPM on the trackable podcasts, the end result is a stronger campaign that only includes the shows with the best opportunity to perform. As an example, let’s say we have a $200k podcast campaign. If 35% of the podcasts on the plan can place pixels, the incremental spend for pixel tracking would be an additional $5,833 based on an average CPM of $30 and a $3 upcharge, and well worth the investment if you meet the criteria below. Should you pixel track your campaign? Maybe…  Companies that cannot utilize a post-purchase survey in their funnel should consider pixel tracking, as it is the surest way to calculate non-direct performance.  If your company uses a post-purchase survey but internal buy-in on the methodology is in question, pixel tracking can provide a second data point for validation.  For advertisers who trust the survey methodology to measure channel performance, pixel tracking can add another view of campaign performance and should also be considered for validation purposes. Despite all of the interest around pixel tracking podcast, it’s important to note that the methodology is still in an early stage. As pixel tracking podcasts matures, it may very well become the standard, but should not yet replace your post-purchase survey. Viewing both methodologies in tandem will give you more data and allow you to evaluate your overall attribution puzzle. While no one attribution methodology is truly accurate, your goal is to find convergence in data signals and even at its current state, this is something pixel tracking can provide.
Podcast Pixel Tracking 101
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March 4, 2020
thought-leadership
thought-leadership
Why is measuring offline media difficult? There are many reasons. Some of the more obvious ones that distinguish offline from digital media are the lack of measurable clicks, a more limited data set, and no immediately obvious or trackable response path. These can certainly make measurement a challenge. However, many of the companies that come to us for help with offline media will often share such concerns without acknowledging the related concerns that also exist for digital. While digital is flooded with data, people often don’t take the time to consider what they should measure and why, making digital attribution arguably as challenging as offline. Last week, we wrote about the methodology behind the ”Hi Dee How” survey for offline attribution. Many new clients, particularly those that consider themselves to be more sophisticated, have substantive concerns about using a survey to attribute offline contribution. To them, it seems inaccurate, crass, and evocative of 1999, and they insist that there must be a better way. For many organizations, Market Mix Models have emerged as a best practice to measure offline, as they seem more robust than a simple survey. People seldom heed George Box’s wise words, however: “All models are wrong, but some models are useful.” MMM’s are often not as valuable as they could be for young, D2C-type companies because they don’t know how to correctly use and interrogate them. They’re not asking if their model is useful, and if so, how and where. Not to mention, these models are expensive, slow, and time-consuming to build and run. Multitouch (MTA) solutions often fail to incorporate offline attribution in any way that’s meaningfully congruent with their capture of every digital touch on the customer journey. Some vendors shoehorn in offline with a different methodology and claim that they’ve made a coherent ‘holistic’ picture of every touchpoint — but it’s simply not true. The methodologies are totally different. Even if we look at online, the results are disappointing. Solutions that are restricted to the digital world also struggle to add value. At least 80% of the clients we meet use last-click attribution as their main methodology, even though click-based optimization has been poo-pooed for arguably a decade or more (note: that study is authored by one of the world’s foremost data scientists, Claudia Perlich.) In essence, people don’t have good solutions, even online. It’s rare to find a client who’s had a really positive experience with any of these expensive attribution vendors, or who has had a real success story with media optimization using these findings. Tellingly, a 2017 survey by The Data & Marketing Association found that only 7% of marketers are satisfied with their attribution efforts. So to those clients who poo-poo the not-so-sexy survey, we ask: why are you skeptical? The survey does not claim or strive to be the magic answer. It merely claims to give you an approximation of what a channel is doing for your business, in a reliable, easily implemented, and understandable way. Simplicity is sometimes regarded negatively, but we’re with E.F. Schumacher on this: “Any intelligent fool can make things bigger, more complex, and more violent. It takes a touch of genius — and a lot of courage to move in the opposite direction.” The survey does not falsely claim precision, as so many of these other approaches do. It will, however, show you the exposure in that channel, and allow you to measure a growing contribution to your business. Here is an example that demonstrates weekly spend for a new client and growth in survey responses. The data reflects the channel’s growing contribution to customer acquisition, and disputes that the channel’s overall value to the business cannot be estimated from a seemingly simple survey. The survey is not a perfect form of attribution, nor does it claim to be very precise. That said, there is no perfect form of attribution, and few, if any, are truly precise. Millions have been invested in attribution solutions, but there are no obvious winners and few ‘right answers’ flying around. The bottom line is that clients who use a survey have a vastly larger chance of scaling than those who don’t, and it’s very hard to succeed without one. While new digital-style attribution in Podcast offers a welcome alternative, the industry is still learning about their strengths and weaknesses. We have been testing them with success, but caution clients to not dismiss the value of the old-fashioned survey.
The Difficult Task of Offline Media Measurement
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February 26, 2020
thought-leadership
thought-leadership
With the advent of pixel-based attribution in Podcast, there have been a lot of changes to the attribution landscape in the past year. Still, the How Did You Hear About Us (HDYHAU) post-purchase survey remains the gold standard for offline performance attribution. This week, we’re pleased to present an updated article about the purpose and proper use of the HDYHAU survey that has benefited dozens of advertisers by allowing them to get more reliable performance data from their campaigns. The Most Important Acronym in Offline Advertising: HYDHAU We marketers love our acronyms. KPI, CPA, CAC, LTV, ROI, ROAS – it’s all about measuring campaign performance. However, the acronym most performance marketers overlook is perhaps the most important one for offline marketing: HDYHAU, or the “How Did You Hear About Us” survey. In the digital age, almost everything is trackable. But when it comes to measuring channels like radio or podcast, you need to dig deeper, and even seasoned marketers are falling short. Late last year, The Influencer published this article on how to effectively measure offline advertising using the directional measurement of vanity URLs and promo codes in combination with the HDYHAU survey. Today, we will dive a bit deeper into why the HDYHAU is essential, and how to create one that will give your business what it needs to measure your offline advertising efforts accurately. The 1-to-1 measurement of offline advertising is a recipe for failure because most of your customers will not actually follow your Call-To-Action instructions. Without a proper survey in place, you’ll inaccurately attribute the lion’s share of your campaign’s response. In your radio, streaming or podcast ads, you’ll likely ask listeners to visit a vanity URL or enter a promo code. Unless your offer is so ridiculously amazing that every single person listening would be foolish NOT to jump through the vanity URL/promo code hoops, only 5% – 25% of people will actually follow through. The better the offer, the more likely people will follow your path. But even with a great offer, a 1-to-1 ratio of signal to total response is impossible to achieve. Let’s imagine you’re a restaurant owner. You ask people to come to your establishment, but upon arrival, they must enter through the back door and give a secret password to enter. If all you’re offering in return for their efforts is extra napkins, very few will go through the exercise. You could even offer free food for a year and many would still decide to use the front door. Your business website is no different. In this restaurant scenario, consider the HDYHAU survey to be akin to a person standing outside the restaurant, gathering intel on everyone’s point of entry. The survey is the surest way to capture everyone that enters your funnel as a result of your campaign – even those who do so directly or through organic and paid search. Setup is easy, and many of our clients use SurveyMonkey, Grapevine, Typeform, or something similar to handle the HDYHAU. These options are relatively inexpensive or free, and can save your team the time and trouble of creating a survey from the ground up. Once you’ve made the wise decision to implement a HDYHAU survey, here’s how to do it: 1) Where To Place The HDYHAU While dropping your survey at the top of your funnel would yield the most statistically significant results, we do not want to interfere with any of the points in the funnel. Instead, a HDYHAU placed immediately after the final transaction on your site will keep your product and engineering teams happy. If an in-funnel survey is not possible (though in-funnel is the best case scenario), a post-purchase survey conducted daily via email is recommended. Alternatively, weekly and monthly surveys are also useful. However, it is important to note that the user recall and response rates will not be as reliable compared to a post-purchase survey emailed the same-day. 2) The Survey Questions Your survey must be as simple as possible to ensure the highest response rate. Resist the temptation to list every single marketing outlet you’ve ever tried (or want to try) and keep the options general. Broad categories like Radio, TV, Social Media, Podcast, Friend, Direct Mail and Other should suffice, but less is more. Throwing in a red herring like Yellow Pages will help weed out lazy responders, but don’t include more than 10 options in your survey. The intent of the survey is to capture responses by channel, and you can track the directional impact of individual placements using vanity URLs or promo codes. With too many options, most people will not take the time to choose the correct path, and your survey results will be compromised. Avoid drop-downs and open-entry fields. Simple one-click buttons with only one selection per transaction is the best practice. Also, make sure your survey is randomized for proper distribution of results. If the top option is always Newspaper, that selection will be your “top” response. If the list changes every time the survey is sent, your data will be cleaner. Of course, if you have “Other” as a response, that is the one item which should have a dedicated place in the list as the last option. In our experience, the responses in the “Other” bucket can be classified into other categories. If you have “Other” as an option, the responses should be proportionately based on each channel’s share. 3) Whom To Survey? The survey should be distributed to ALL purchasers (or signups, if that is your KPI), or to enough randomized customers to gather statistically significant data. As a rule of thumb, aim to have at least a 30% response rate, but the volume of total transactions on your site will determine the percentage that’s statistically significant for your business. Finding your response rate will require some trial and error, so before landing on a minimum number of customers to survey, start by surveying everyone. You can work your way down as you better understand how many customers are needed to give you the necessary data set, but more data is always better. 4) When To Launch the HDYHAU? ASAP. Whether it’s fat fingers or simple non-compliance, there will always be a percentage of people who will click an incorrect response in your survey. Companies who have only run radio will get a small percentage of customers who swear they saw an ad on TV (that’s radio doing it’s “theater of the mind” thing). Therefore, you will need to establish a baseline of false positives before the campaign launches. At a minimum, we recommend two weeks to determine your baseline for survey responses — the more data you can capture before launch, the better your attribution will be. Establishing a baseline of these false-positives before the campaign starts ensures more accurate projected results. Update: 2/26/2020 5) What About Pixel Tracking? Since the original posting of this article, we have seen the emergence of pixel tracking on podcasts to provide a more accurate accounting of a campaign’s non-direct traffic. While the promise of pixel tracking and the potential implications of this methodology are worthy of a thought piece of its own (stay tuned), it does have its limitations in its current state. There are currently only 3 main companies providing pixel tracking, and we’re working with them all. Suffice to say, pixel tracking is still in its infancy and should not be your primary source of truth just yet. Our recommendation at this point is to continue to use the proven methods outlined above and explore these pixel-based methodologies as they become more established. Moreover, until we figure out how to drop pixels into our car stereos, you will still need a survey to track traditional audio channels like radio and satellite. At Oxford Road, we’ve helped clients go from 5% – 10% survey response rates to well over 50% using these best practices. To see clients we’ve helped and are doing the HDYHAU right, check out Everlane, Hippo Insurance & Boll & Branch. If you’re ready to take the leap into offline advertising, setting up a proper HDYHAU survey is the most cost-effective, statistically significant way to measure total campaign response. Without it, you’re flying blind. If you’re interested in learning more, schedule a free consultation with one of our experts by clicking HERE.
Hi Dee How
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February 19, 2020
thought-leadership
thought-leadership
For ages, ad-buying firms offered one strategy to advertisers for reaching the right viewers: targeting based on predicted demographic, behavioral or psychographic metrics. This strategy has its shortcomings, however, and advances in measurement of actual responses mean advertisers should reevaluate the importance placed on predictive targeting in favor of a measurement-based testing strategy to identify the best targets. A predictive targeting strategy uses intuition or research to identify the ideal customer and goes all-in placing ads on channels favored by those customers, but the strategy has multiple failure points. The ability to accurately measure response results of ad placements means marketers can instead employ a testing strategy that involves rudimentary assumptions about the ideal customer, placing a small test budget on the ads, then analyzing the results to determine the way forward. The strategies aren’t mutually exclusive; advertisers would be smart to work with ad buyers that do some of each and make a cost-benefit analysis as to just how much targeting is worthwhile. On the benefit side of the equation, targeting saves you money, in theory, by serving ads only to those interested in your products; as such, you place ads only where you expect they will perform well. On the cost side of the equation there are fees for purchasing research or data from third parties to make the targeting estimations. In addition, targeting alone will not let you know if you’ve hit the mark and it’s a costly mistake if recurring ads reach the wrong audience unbeknownst to the buyer. A measurement-based testing approach fills in the gaps by getting to data that’s beyond the reach of a targeting-only methodology. Not only do you gain confirmation about where ads are working and not working, but it’s often the case that you find previously unknown audiences that a targeting strategy would have missed. Providers who use a measurement-based testing approach compare actual response data from your placements against each other. Then the firm measures how effective those ads were. You learn more than just what works or doesn’t; after testing, you can distinguish great markets from merely good ones, and good from mediocre. This information is then folded back into the buying process to optimize placements where audience response was best for the buck. When done properly, a measurement-based testing approach has significant cost savings over an approach based purely on targeting. Because you use small budgets for testing, you only lose money on the test ads that don’t work out. For those tests that do work out, the benefits of that performance can be obtained again and again until a shift in audience response is detected — a shift that may not be detected without this strategy in place. AUDIENCES MOVE. TESTING HELPS YOU FOLLOW THEM. This last point is a significant advantage of a measurement-based testing approach. It’s not easy to tell who’s watching the ads within a particular household or, in the case of streaming, on a particular account. And as the number of channels grows, viewers have more choices and can customize their watch profiles. Target audiences can splinter or drift to other venues. It’s also increasingly difficult to predict what your customers will watch over time. To tell if ads are still landing on their targets, marketers must repeat the research, test conversion, or both. If ad buyers continuously measure response to actual ad placements, they can very quickly shift investment to match the response profiles of the audiences. If you are only targeting, you may miss these shifts in response altogether. TEST SMALL. SCALE ON WHAT PERFORMS WELL. The commitment to testing lets you take small, healthy risks. You may pay for some ads that turn out to be low performing. You may also strike gold where you would not have expected success. The truth comes out in the actual measurement of response; a predictive targeting strategy cannot uncover that. The ability to precisely measure ad performance changes the game and those who are employing testing strategies based on response measurement are gaining significant value while skirting the costs of the old way of doing things.
Test or Target? To Find Your TV Audiences, Do Both
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February 19, 2020
thought-leadership
thought-leadership
By: Oxford Road BY BRAD GEVING, HEAD OF MEDIA BUYING & OPS, TATARI For ages, ad-buying firms offered one strategy to advertisers for reaching the right viewers: targeting based on predicted demographic, behavioral or psychographic metrics. This strategy has its shortcomings, however, and advances in measurement of actual responses mean advertisers should reevaluate the importance placed on predictive targeting in favor of a measurement-based testing strategy to identify the best targets. A predictive targeting strategy uses intuition or research to identify the ideal customer and goes all-in placing ads on channels favored by those customers, but the strategy has multiple failure points. The ability to accurately measure response results of ad placements means marketers can instead employ a testing strategy that involves rudimentary assumptions about the ideal customer, placing a small test budget on the ads, then analyzing the results to determine the way forward. The strategies aren’t mutually exclusive; advertisers would be smart to work with ad buyers that do some of each and make a cost-benefit analysis as to just how much targeting is worthwhile. On the benefit side of the equation, targeting saves you money, in theory, by serving ads only to those interested in your products; as such, you place ads only where you expect they will perform well. On the cost side of the equation there are fees for purchasing research or data from third parties to make the targeting estimations. In addition, targeting alone will not let you know if you’ve hit the mark and it’s a costly mistake if recurring ads reach the wrong audience unbeknownst to the buyer. A measurement-based testing approach fills in the gaps by getting to data that’s beyond the reach of a targeting-only methodology. Not only do you gain confirmation about where ads are working and not working, but it’s often the case that you find previously unknown audiences that a targeting strategy would have missed. Providers who use a measurement-based testing approach compare actual response data from your placements against each other. Then the firm measures how effective those ads were. You learn more than just what works or doesn’t; after testing, you can distinguish great markets from merely good ones, and good from mediocre. This information is then folded back into the buying process to optimize placements where audience response was best for the buck. When done properly, a measurement-based testing approach has significant cost savings over an approach based purely on targeting. Because you use small budgets for testing, you only lose money on the test ads that don’t work out. For those tests that do work out, the benefits of that performance can be obtained again and again until a shift in audience response is detected — a shift that may not be detected without this strategy in place. AUDIENCES MOVE. TESTING HELPS YOU FOLLOW THEM. This last point is a significant advantage of a measurement-based testing approach. It’s not easy to tell who’s watching the ads within a particular household or, in the case of streaming, on a particular account. And as the number of channels grows, viewers have more choices and can customize their watch profiles. Target audiences can splinter or drift to other venues. It’s also increasingly difficult to predict what your customers will watch over time. To tell if ads are still landing on their targets, marketers must repeat the research, test conversion, or both. If ad buyers continuously measure response to actual ad placements, they can very quickly shift investment to match the response profiles of the audiences. If you are only targeting, you may miss these shifts in response altogether. TEST SMALL. SCALE ON WHAT PERFORMS WELL. The commitment to testing lets you take small, healthy risks. You may pay for some ads that turn out to be low performing. You may also strike gold where you would not have expected success. The truth comes out in the actual measurement of response; a predictive targeting strategy cannot uncover that. The ability to precisely measure ad performance changes the game and those who are employing testing strategies based on response measurement are gaining significant value while skirting the costs of the old way of doing things.
TEST OR TARGET? TO FIND YOUR TV AUDIENCES, DO BOTH
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February 12, 2020
thought-leadership
thought-leadership
As a Strategy Lead at Oxford Road, there is nothing quite as rewarding as bringing a client onto a new marketing channel and shattering their performance goals. It’s intoxicating. During my time here, I’ve been fortunate enough to be in the pilot’s seat as we skyrocketed offline advertising campaigns from small test flights into six and seven-figure-per-month performance marketing machines in a matter of months. While not all campaigns I’ve led have generated this kind of stratospheric growth, I’ve seen far more winners than losers. Success aside, it’s part of the human condition to dwell on failure, and there’s one campaign from years ago that haunts me to this day — a Podcast test that crashed and burned at take-off. It’s said that success has many fathers, and failure is an orphan. On this campaign, like a reluctant guest on The Jerry Springer Show, the paternity test came in and it turns out this baby was mine. While the reasons for failure were not a result of negligence or malpractice, in hindsight, there were at least five points that directly impacted the success of the campaign. As it stands, the client has the perception that offline advertising doesn’t work for them (they could be right, but we’ll never know for sure). Below I’ve detailed every mistake I made and shared what I would do now if I could turn back time.  My team and I launched the campaign in question on the heels of a few monumental wins in the Podcast space. I felt invincible. Perhaps in my cockiness, I failed to realize we were setting up this new account for failure. The stage was set as follows: The client’s product category was crowded  We didn’t push hard enough for a proper attribution survey  We allowed the client to dictate copy decisions against our better judgement without pushing back  Podcast hosts refused to try the product and we proceeded anyway The overall test budget was too small and the client put too many restrictions on the content NAVIGATING A CROWDED CATEGORY Success is easier to find when you bring a completely new category to the marketplace. But when you’re 3rd, 4th, or in this case, 7th to market, it’s harder to stand out amongst the crowd. When you find yourself in a list of “me too’s”, you must find a distinct point of differentiation. Marketing guru Jack Trout defined this as the “Differentiating Idea” in his 2000 book Differentiate or Die. In short, the “Differentiating Idea” is having a simple concept that separates you from your competition. The classic example is the real-life “It’s Toasted” campaign for Lucky Strike, fictionally re-created on the TV show MadMen. In the show, Creative Director Don Draper uncovers something that everyone else was doing but not mentioning in their advertising. The agency helped the client create their “Differentiating Idea”. Had I been able to do it all over again, I would have fought like hell to uncover a true “Differentiating Idea” for this client. As it stands, they were one of more than a half dozen competitors in the space saying the same exact thing to the same people. The result was a campaign that didn’t stand out in any way, and ultimately didn’t hit the client’s KPI goals.  THE IMPORTANCE OF ATTRIBUTION AND A STRONG OFFER Unless you’re providing an unbelievable offer, results typically indicate that 10% – 50% of people will actually jump through the attribution hoops us marketers put forth (i.e. vanity URLs and promo codes). The better your offer, the higher the percentage of total response will be directly attributed. I use the hypothetical analogy of a car dealer that said, “anyone who shows up to our dealership this week and remembers the special password gets a free car”. In this example, it’s safe to say that close to 100% of the respondents would remember the password. This particular campaign launched before the days of pixel-tracking on Podcast. While this new method of attribution is still in its infancy, pixel-tracking is filling in the gaps that may have helped this client see the large number of customers who responded to their ads without using vanity URLs or promo codes.  At Oxford Road, calculating the indirect response of a campaign without the use of tracking pixels has traditionally been accomplished using a post-purchase survey. Not only did the client in question not have the ability to implement a post-purchase survey, but the offer they advertised was the same as what customers would get going to the main site. Therefore, the trackable visits from the campaign was likely much lower than what the campaign actually drove, but we couldn’t prove it. If you don’t have your attribution methodology in place to account for the total universe of respondents, you’re dead in the water. If I could do it again, I would have laid down on the train tracks to make sure the campaign’s KPIs were either adjusted accordingly, or that a proper attribution path was implemented. CLIENTS SHOULDN’T WRITE COPY They say “the client is always right”. The truth is, they’re usually wrong — especially when it comes to their advertising copy. At Oxford Road, we evaluate the elements that must be present in a performance marketing ad using our proprietary measurement tool, Audiolytics™. Our tool brings objectivity and clarity to our client’s message, using a binary evaluation methodology which includes an expert review of 9 key components and 71 key data points — or subcomponents — to ensure optimal messaging design resulting in enhanced performance.  We strive to have every ad we put on air achieve an Audiolytics™ score of at least 90 out of a possible 100, but this one fell far short. We’ve already identified that the client wouldn’t provide an offer that was commensurate to what they were offering on their main site (missing Audiolytics™ Key Component 6: Offer). Missing a key component like “Offer” alone is problematic enough, but it gets worse. This client insisted on writing their own version of the podcast script in such a way that it could never achieve a passing Audiolytics™ grade. Their version of the copy missed an additional key component (Scarcity) and lacked several subcomponents. Despite pushing back, the client ultimately had their way. Perhaps I was overly optimistic, but in Podcast, even sub-par creative can work if the hosts really get behind the product they’re selling. If we could manage to get the hosts to rally around this client’s product, we could save this test…or so I thought. HOST ENDORSEMENTS NEED TO BE AUTHENTIC The magic of Podcast advertising happens when the show host gives an authentic endorsement of how they’re using the product or service and communicates to their listeners on why they should try it too. We generally accomplish this by sending the host free product and conducting onboarding calls with every host to discuss ways the hosts can communicate their experience with their listeners. With this campaign, the product required a little extra work on the host’s behalf in order to actually use it — there was no way around it. While I believed the hosts genuinely intended to do the homework, they ultimately never followed through and we were left with flat reads. The lesson here is that if the hosts aren’t into what you’re selling, you may need to find new hosts. Bonus note — if hosts aren’t willing to do a little work to get your product or service for free, perhaps you need to rethink your business model. A PODCAST TEST NEEDS TO BE DIVERSIFIED While it may have been possible years ago to run a test campaign on just a few proven podcasts and get a quick read on performance, the current landscape requires a more diverse approach. Now, with over 700,000 podcasts available and new genres and subgenres popping up every week, the podcast space is more nuanced than ever. While this is great for those of us who listen to podcasts, it presents a challenge for marketers. To add insult to injury, this client had specific mandates on which shows we could and could not buy, and a very limited budget. No political podcasts. No comedy podcasts. And we must avoid any show that may curse during the entire show. The result? We were launching a campaign with both arms tied behind our back. We had a test that was too small, on a handful of podcasts that fit within the client’s tiny budget and criteria. Given the opportunity to do it all over again, I would advocate for a larger testing budget that would allow us to test a wider array of podcasts across multiple genres so we could find pockets of success. Unfortunately, we didn’t have that chance.  LESSON LEARNED And there you have it — a recipe for failure in advertising, but I have to come clean. The truth is this “client” is actually an amalgamation of a few advertisers I’ve had over the past 7+ years here at Oxford Road. These things did happen, just not all at the same time with the same client (I’m sure if I let one client break all of these rules on one campaign, I wouldn’t have a job). Let the lessons learned from “my worst Podcast campaign” serve as a cautionary tale — any single one of these issues could send your podcast test off the rails and should be avoided at all costs. Happy podcasting!
Autopsy of a Failed Campaign
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February 12, 2020
newsletter
newsletter
By: Kyle Jelinek As a Strategy Lead at Oxford Road, there is nothing quite as rewarding as bringing a client onto a new marketing channel and shattering their performance goals. It’s intoxicating. During my time here, I’ve been fortunate enough to be in the pilot’s seat as we skyrocketed offline advertising campaigns from small test flights into six and seven-figure-per-month performance marketing machines in a matter of months. While not all campaigns I’ve led have generated this kind of stratospheric growth, I’ve seen far more winners than losers. Success aside, it’s part of the human condition to dwell on failure, and there’s one campaign from years ago that haunts me to this day — a Podcast test that crashed and burned at take-off. It’s said that success has many fathers, and failure is an orphan. On this campaign, like a reluctant guest on The Jerry Springer Show, the paternity test came in and it turns out this baby was mine. While the reasons for failure were not a result of negligence or malpractice, in hindsight, there were at least five points that directly impacted the success of the campaign. As it stands, the client has the perception that offline advertising doesn’t work for them (they could be right, but we’ll never know for sure). Below I’ve detailed every mistake I made and shared what I would do now if I could turn back time.  My team and I launched the campaign in question on the heels of a few monumental wins in the Podcast space. I felt invincible. Perhaps in my cockiness, I failed to realize we were setting up this new account for failure. The stage was set as follows: The client’s product category was crowded  We didn’t push hard enough for a proper attribution survey  We allowed the client to dictate copy decisions against our better judgement without pushing back  Podcast hosts refused to try the product and we proceeded anyway The overall test budget was too small and the client put too many restrictions on the content NAVIGATING A CROWDED CATEGORY Success is easier to find when you bring a completely new category to the marketplace. But when you’re 3rd, 4th, or in this case, 7th to market, it’s harder to stand out amongst the crowd. When you find yourself in a list of “me too’s”, you must find a distinct point of differentiation. Marketing guru Jack Trout defined this as the “Differentiating Idea” in his 2000 book Differentiate or Die. In short, the “Differentiating Idea” is having a simple concept that separates you from your competition. The classic example is the real-life “It’s Toasted” campaign for Lucky Strike, fictionally re-created on the TV show MadMen. In the show, Creative Director Don Draper uncovers something that everyone else was doing but not mentioning in their advertising. The agency helped the client create their “Differentiating Idea”. Had I been able to do it all over again, I would have fought like hell to uncover a true “Differentiating Idea” for this client. As it stands, they were one of more than a half dozen competitors in the space saying the same exact thing to the same people. The result was a campaign that didn’t stand out in any way, and ultimately didn’t hit the client’s KPI goals.  THE IMPORTANCE OF ATTRIBUTION AND A STRONG OFFER Unless you’re providing an unbelievable offer, results typically indicate that 10% – 50% of people will actually jump through the attribution hoops us marketers put forth (i.e. vanity URLs and promo codes). The better your offer, the higher the percentage of total response will be directly attributed. I use the hypothetical analogy of a car dealer that said, “anyone who shows up to our dealership this week and remembers the special password gets a free car”. In this example, it’s safe to say that close to 100% of the respondents would remember the password. This particular campaign launched before the days of pixel-tracking on Podcast. While this new method of attribution is still in its infancy, pixel-tracking is filling in the gaps that may have helped this client see the large number of customers who responded to their ads without using vanity URLs or promo codes.  At Oxford Road, calculating the indirect response of a campaign without the use of tracking pixels has traditionally been accomplished using a post-purchase survey. Not only did the client in question not have the ability to implement a post-purchase survey, but the offer they advertised was the same as what customers would get going to the main site. Therefore, the trackable visits from the campaign was likely much lower than what the campaign actually drove, but we couldn’t prove it. If you don’t have your attribution methodology in place to account for the total universe of respondents, you’re dead in the water. If I could do it again, I would have laid down on the train tracks to make sure the campaign’s KPIs were either adjusted accordingly, or that a proper attribution path was implemented. CLIENTS SHOULDN’T WRITE COPY They say “the client is always right”. The truth is, they’re usually wrong — especially when it comes to their advertising copy. At Oxford Road, we evaluate the elements that must be present in a performance marketing ad using our proprietary measurement tool, Audiolytics™. Our tool brings objectivity and clarity to our client’s message, using a binary evaluation methodology which includes an expert review of 9 key components and 71 key data points — or subcomponents — to ensure optimal messaging design resulting in enhanced performance.  We strive to have every ad we put on air achieve an Audiolytics™ score of at least 90 out of a possible 100, but this one fell far short. We’ve already identified that the client wouldn’t provide an offer that was commensurate to what they were offering on their main site (missing Audiolytics™ Key Component 6: Offer). Missing a key component like “Offer” alone is problematic enough, but it gets worse. This client insisted on writing their own version of the podcast script in such a way that it could never achieve a passing Audiolytics™ grade. Their version of the copy missed an additional key component (Scarcity) and lacked several subcomponents. Despite pushing back, the client ultimately had their way. Perhaps I was overly optimistic, but in Podcast, even sub-par creative can work if the hosts really get behind the product they’re selling. If we could manage to get the hosts to rally around this client’s product, we could save this test…or so I thought. HOST ENDORSEMENTS NEED TO BE AUTHENTIC The magic of Podcast advertising happens when the show host gives an authentic endorsement of how they’re using the product or service and communicates to their listeners on why they should try it too. We generally accomplish this by sending the host free product and conducting onboarding calls with every host to discuss ways the hosts can communicate their experience with their listeners. With this campaign, the product required a little extra work on the host’s behalf in order to actually use it — there was no way around it. While I believed the hosts genuinely intended to do the homework, they ultimately never followed through and we were left with flat reads. The lesson here is that if the hosts aren’t into what you’re selling, you may need to find new hosts. Bonus note — if hosts aren’t willing to do a little work to get your product or service for free, perhaps you need to rethink your business model. A PODCAST TEST NEEDS TO BE DIVERSIFIED While it may have been possible years ago to run a test campaign on just a few proven podcasts and get a quick read on performance, the current landscape requires a more diverse approach. Now, with over 700,000 podcasts available and new genres and subgenres popping up every week, the podcast space is more nuanced than ever. While this is great for those of us who listen to podcasts, it presents a challenge for marketers. To add insult to injury, this client had specific mandates on which shows we could and could not buy, and a very limited budget. No political podcasts. No comedy podcasts. And we must avoid any show that may curse during the entire show. The result? We were launching a campaign with both arms tied behind our back. We had a test that was too small, on a handful of podcasts that fit within the client’s tiny budget and criteria. Given the opportunity to do it all over again, I would advocate for a larger testing budget that would allow us to test a wider array of podcasts across multiple genres so we could find pockets of success. Unfortunately, we didn’t have that chance.  LESSON LEARNED And there you have it — a recipe for failure in advertising, but I have to come clean. The truth is this “client” is actually an amalgamation of a few advertisers I’ve had over the past 7+ years here at Oxford Road. These things did happen, just not all at the same time with the same client (I’m sure if I let one client break all of these rules on one campaign, I wouldn’t have a job). Let the lessons learned from “my worst Podcast campaign” serve as a cautionary tale — any single one of these issues could send your podcast test off the rails and should be avoided at all costs. Happy podcasting!
AUTOPSY OF A FAILED CAMPAIGN
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February 5, 2020
thought-leadership
thought-leadership
The ads in this year’s Super Bowl lived up to the day’s name. In case you missed it, 02/02/2020 was both a palindrome AND Groundhogs Day. The total ad spend, an estimated $435 Million, was a 29% increase over last year. But the advertisements (much like those in most Super Bowls) said little and relied on less, with sophomoric humor, sentimentality, and nostalgia continuing to test the premise that feelings = sales. Most people only remember one or two standout ads since the last time the Kansas City Chiefs were in the big game 50 years ago, despite the thousands produced and billions of media dollars spent. There were simply no ads this year that anyone will be talking about in years to come, let alone next week. In fact, only half an hour after the game, none of the commercials were in the top ten trending topics on Twitter. The Super Bowl is NOT the place people want to hear a political statement, but for the price of the advertiser’s admission coming in at $5.6 Million for 30 seconds, you’d better make some kind of statement. Instead, this year was just meh. In fact, the ad that scored the highest on the USA Today Ad Meter, Jeep’s “Groundhog Day” spot, received the second lowest rating of a top spot in the Ad Meter’s history, scoring an unimpressive 7.01 out of 10. At Oxford Road, we adhere to our Audiolytics™ message framework when crafting a strong statement for our advertisers, which is comprised of Nine Key Components and Seventy-One Subcomponents. According to our analysis, none of the ads in the big game this year came close to getting everything right, but there were those that succeeded in one or two components. As such, this year’s recap will showcase the ads that did an exceptional job of communicating using at least one of the Nine Key Components. Audiolytics™ Key Component 1: Setup Description: Establish an immediate connection with a succinct powerful statement that will capture the attention of the target audience, while calling out the problem the offering solves and/or the opportunity it represents. Ad: Jeep – “Groundhog Day” Summary: What makes the Setup work so well in this ad is that by banking on the universal understanding of the classic film, “Groundhog Day”, Chrysler introduced the Jeep Gladiator as a NEW element into the seminal tale for a pretty strange holiday. Audiolytics™ Key Component 2: Value Prop Description: Introduce the offering and clearly identify its primary benefits based on the problem it solves and/or the opportunity it represents. Ad: Discover – No & Discover – Yes Summary: Discover went right after TWO legacy objections to their offering with TWO commercials separated by one commercial between them. Deceptively simple and clear. Audiolytics™ Key Component 3: Positioning Description: Write a clear description comparing the main point of difference between this offering and the status quo or leading competitors to illustrate value. Ad: Pepsi – Zero Sugar. Done Right. Summary: Get it. There is nothing quite like taking on your competition directly… Bravo Pepsi! You’ve come a long way since your big miss. Audiolytics™ Key Component 4: Demonstration Description: Write a clear description starting with something synonymous with, “Here’s how it works”. Then identify and refute common likely objections to the claim. Ad: Hyundai – Smaht Pahk Summary: Fun demonstration that plays off the one accent that won’t offend anyone. This ad also gets high marks in Set Up, Value Prop, Substantiation, and Execution. Audiolytics™ Key Component 5: Substantiation Description: Provide evidence that gives the most trustworthy reasons to believe using things like social proof, statistics, awards, reviews, earned media attention, case studies, customer stories, endorsements, experts, or any other supporting data. Ad: Michelob Ultra – Jimmy Works It Out  Summary: The Super Bowl was light on substantiation, but it usually is. The only ad that came close was Michelob Ultra, who is establishing  themselves as the “fitness beer” and backing it up with an impressively low calorie and carb stat. Audiolytics™ Key Component 6: Offer Description: Give clear items that will motivate people to go out of their way to become customers. This could include discounts, free items, gift with purchase, guarantees, etc. Ad: Olay – #makespaceforwomen & Michelob – 6 for 6-Pack Summary: It’s not clear how well these offers worked, but giving the audience a clear action they can take is a worthy goal that beats the heck out of entertaining them for 30 seconds before they forget your brand. Michelob was the superior version, as the promotion correlated directly with product sales. Audiolytics™ Key Component 7: Scarcity Description: Explain why it is urgent for someone to act soon to capitalize on the opportunity, such as offer deadlines, seasonal considerations, fears of missing out, limited supply, compounding pain of status quo, etc. Ad: Turbotax Summary: Death and taxes. There are no two activities we all participate in with better organic scarcity. Turbotax taps into this scarcity inherently, and in a fun way. Audiolytics™ Key Component 8: Path Description: Clearly detail the steps customers need to take in order to take the action being measured. Ad: Walmart Summary: This ad used many memorable characters to emphasize exactly how and where you can take advantage of Walmart’s offering. Go to their store, just like ALL your favorite characters. One caveat — two Bills does NOT excuse zero Keanus. Audiolytics™ Key Component 9: Execution Description: Writing and production of copy must enhance and not detract from components above. Ad: Hummer – Quiet Revolution Summary: By using silence, GMC not only did something creative, it demonstrated a core feature of the 2022 Hummer in a captivating way. While Audiolytics™ is our proprietary method of evaluating an ad’s potential, it ultimately comes down to the question of did it work? Alfredo Tronosco, VP of Global Brand Marketing and ROI at Kantar, spoke with Forbes about how advertisers might calculate the return on such a pricey piece of media, from immediate to future conversions and things like “reputation”. Current and potential customers aren’t the only audience advertisers might consider — they could also be thinking about employees, trade partners, and the investing community. But, whoever they are, they all appreciate a strong statement, and this year’s offerings fell short. TV Squared evaluated performance by looking at brand uplift from this year’s offering of Super Bowl ads. According to TV Squared, uplift is defined as those that drove the highest level of online response both online and through social media. Through that lens,  the winner of this year’s Super Bowl ads was Audi’s “Let it Go”.But how much of that uplift was actually for Audi? It seems logical that Disney, or even the ad’s star, Maisie Williams, may have driven viewers to the web. One thing is certain — Disney’s uplift was EVERYWHERE. From this Audi ad to Walmart’s, as well as their own ads for Black Widow and Disney Plus, The Mouse’s hand remains strong. The longer I work making ads, the more respect I have for the difficulty of making one that does everything right. When the stakes are this high, why do so many advertisers forget their ground game? We need something concrete and objective to go back to so we can check our thinking —that’s what Audiolytics™ provides. It’s the measuring stick to ensure that your message is structurally sound for maximum performance.  If you’ve got a Super Bowl spot in the works for 2021, we’d love to help you make it work.
Groundhog Day
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February 5, 2020
thought-leadership
thought-leadership
By: Oxford Road The ads in this year’s Super Bowl lived up to the day’s name. In case you missed it, 02/02/2020 was both a palindrome AND Groundhogs Day. The total ad spend, an estimated $435 Million, was a 29% increase over last year. But the advertisements (much like those in most Super Bowls) said little and relied on less, with sophomoric humor, sentimentality, and nostalgia continuing to test the premise that feelings = sales. Most people only remember one or two standout ads since the last time the Kansas City Chiefs were in the big game 50 years ago, despite the thousands produced and billions of media dollars spent. There were simply no ads this year that anyone will be talking about in years to come, let alone next week. In fact, only half an hour after the game, none of the commercials were in the top ten trending topics on Twitter. The Super Bowl is NOT the place people want to hear a political statement, but for the price of the advertiser’s admission coming in at $5.6 Million for 30 seconds, you’d better make some kind of statement. Instead, this year was just meh. In fact, the ad that scored the highest on the USA Today Ad Meter, Jeep’s “Groundhog Day” spot, received the second lowest rating of a top spot in the Ad Meter’s history, scoring an unimpressive 7.01 out of 10. At Oxford Road, we adhere to our Audiolytics™ message framework when crafting a strong statement for our advertisers, which is comprised of Nine Key Components and Seventy-One Subcomponents. According to our analysis, none of the ads in the big game this year came close to getting everything right, but there were those that succeeded in one or two components. As such, this year’s recap will showcase the ads that did an exceptional job of communicating using at least one of the Nine Key Components. _________________________________________________________________________ Audiolytics™ Key Component 1: Setup Description: Establish an immediate connection with a succinct powerful statement that will capture the attention of the target audience, while calling out the problem the offering solves and/or the opportunity it represents. Ad:Jeep – “Groundhog Day” Summary: What makes the Setup work so well in this ad is that by banking on the universal understanding of the classic film, “Groundhog Day”, Chrysler introduced the Jeep Gladiator as a NEW element into the seminal tale for a pretty strange holiday. _________________________________________________________________________ Audiolytics™ Key Component 2: Value Prop Description: Introduce the offering and clearly identify its primary benefits based on the problem it solves and/or the opportunity it represents. Ad: Discover – No & Discover – Yes Summary: Discover went right after TWO legacy objections to their offering with TWO commercials separated by one commercial between them. Deceptively simple and clear. _________________________________________________________________________ Audiolytics™ Key Component 3: Positioning Description: Write a clear description comparing the main point of difference between this offering and the status quo or leading competitors to illustrate value. Ad: Pepsi – Zero Sugar. Done Right. Summary: Get it. There is nothing quite like taking on your competition directly… Bravo Pepsi! You’ve come a long way since your big miss. _________________________________________________________________________ Audiolytics™ Key Component 4: Demonstration Description: Write a clear description starting with something synonymous with, “Here’s how it works”. Then identify and refute common likely objections to the claim. Ad: Hyundai – Smaht Pahk Summary: Fun demonstration that plays off the one accent that won’t offend anyone. This ad also gets high marks in Set Up, Value Prop, Substantiation, and Execution. _________________________________________________________________________ Audiolytics™ Key Component 5: Substantiation Description: Provide evidence that gives the most trustworthy reasons to believe using things like social proof, statistics, awards, reviews, earned media attention, case studies, customer stories, endorsements, experts, or any other supporting data. Ad: Michelob Ultra – Jimmy Works It Out  Summary: The Super Bowl was light on substantiation, but it usually is. The only ad that came close was Michelob Ultra, who is establishing  themselves as the “fitness beer” and backing it up with an impressively low calorie and carb stat. _________________________________________________________________________ Audiolytics™ Key Component 6: Offer Description: Give clear items that will motivate people to go out of their way to become customers. This could include discounts, free items, gift with purchase, guarantees, etc. Ad: Olay – #makespaceforwomen & Michelob – 6 for 6-Pack Summary: It’s not clear how well these offers worked, but giving the audience a clear action they can take is a worthy goal that beats the heck out of entertaining them for 30 seconds before they forget your brand. Michelob was the superior version, as the promotion correlated directly with product sales. ________________________________________________________________________ Audiolytics™ Key Component 7: Scarcity Description: Explain why it is urgent for someone to act soon to capitalize on the opportunity, such as offer deadlines, seasonal considerations, fears of missing out, limited supply, compounding pain of status quo, etc. Ad: Turbotax Summary: Death and taxes. There are no two activities we all participate in with better organic scarcity. Turbotax taps into this scarcity inherently, and in a fun way. ________________________________________________________________________ Audiolytics™ Key Component 8: Path Description: Clearly detail the steps customers need to take in order to take the action being measured. Ad: Walmart Summary: This ad used many memorable characters to emphasize exactly how and where you can take advantage of Walmart’s offering. Go to their store, just like ALL your favorite characters. One caveat — two Bills does NOT excuse zero Keanus. _________________________________________________________________________ Audiolytics™ Key Component 9: Execution Description: Writing and production of copy must enhance and not detract from components above. Ad: Hummer – Quiet Revolution Summary: By using silence, GMC not only did something creative, it demonstrated a core feature of the 2022 Hummer in a captivating way. _________________________________________________________________________ While Audiolytics™ is our proprietary method of evaluating an ad’s potential, it ultimately comes down to the question of did it work? Alfredo Tronosco, VP of Global Brand Marketing and ROI at Kantar, spoke with Forbes about how advertisers might calculate the return on such a pricey piece of media, from immediate to future conversions and things like “reputation”. Current and potential customers aren’t the only audience advertisers might consider — they could also be thinking about employees, trade partners, and the investing community. But, whoever they are, they all appreciate a strong statement, and this year’s offerings fell short. TV Squared evaluated performance by looking at brand uplift from this year’s offering of Super Bowl ads. According to TV Squared, uplift is defined as those that drove the highest level of online response both online and through social media. Through that lens,  the winner of this year’s Super Bowl ads was Audi’s “Let it Go”. But how much of that uplift was actually for Audi? It seems logical that Disney, or even the ad’s star, Maisie Williams, may have driven viewers to the web. One thing is certain — Disney’s uplift was EVERYWHERE. From this Audi ad to Walmart’s, as well as their own ads for Black Widow and Disney Plus, The Mouse’s hand remains strong. The longer I work making ads, the more respect I have for the difficulty of making one that does everything right. When the stakes are this high, why do so many advertisers forget their ground game? We need something concrete and objective to go back to so we can check our thinking —that’s what Audiolytics™ provides. It’s the measuring stick to ensure that your message is structurally sound for maximum performance.  If you’ve got a Super Bowl spot in the works for 2021, we’d love to help you make it work.
GROUNDHOG DAY
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January 30, 2020
newsletter
newsletter
By Roy H. Williams The prevailing wisdom in marketing is that the more targeted your campaign, the more efficient it will be. In this week’s Influencer, we turn to Roy H. Williams (The Wizard of Ads) to make a case for why this isn’t always true, and may actually be preventing your business’ long-term growth.  Good decisions come from experience. Experience comes from bad decisions. Bad decisions aren’t made because a person is stupid. Bad decisions are often the result of logic. The first thing experience will teach you is, “Not everything logical is true.” Logic among advertising professionals says, “Always target the right customer.” But if you embrace that premise, you will gravitate to online marketing because it allows you to reach specific types of people, track results, gather data, and hold your ad budget accountable. you will spend too much money to reach too few people. you will see your advertising efficiency decrease, not increase, as you grow. you will fail to become widely known. Alex Iskold is not an advertising professional. Alex blogs about startups and venture capital as the Managing Director of Techstars. He was previously the founder and CEO of Information Laboratory, which was acquired by IBM, and Chief Architect at DataSynapse, which was acquired by TIBCO. In other words, Alex is a tech guy. His home page bio says “An engineer by training, Alex has deep passion and appreciation for startups, digital products and elegant code. He likes running, yoga, complex systems, Murakami books and red wine. Not necessarily in that order and not necessarily all together. He blogs about startups and venture capital at http://alexiskold.net ” Recently, he wrote, “2019 was the year when VCs and startup founders soured on paid acquisition. Contrary to what most thought a few years back, CAC (Cost of Acquiring a Customer) didn’t go down as many D2C (Direct-to-Consumer) startups scaled. The costs instead went up.” “The explosion of D2C brands and mega rounds of funding led to massive amounts of capital deployed into advertising. All this cash flooded Facebook, Instagram and other social channels, and bid up the costs of Google ads. We’ve heard that these channels have become saturated, and that the companies are seeing diminishing returns on spending additional advertising dollars.” “We also heard that consumer’s attention has become fragmented and that, combined with increasing competition for eyeballs from the brands and saturation of the channels, has led to increases in CAC (Cost of Acquiring a Customer).” “While all of this is absolutely true, this is only 1/2 of the story.” “Why startups struggle to scale: The reality is that unless you have strong word of mouth, you are forced to spend money to grow your customer base. And that relationship between the spend and the growth is linear. The more you spend on marketing and advertising the more customers you get. On the surface it sounds great, but if and when you dial down your spend – your growth stops.” Mass media includes television, radio, and outdoor, each of which is shockingly affordable when compared to the cost of paid, online advertising. I have a number of friends who own large, online companies that sell millions of dollars per month – Direct to Consumer – around the world. The average brick-and-mortar business invests 5% to 10% of topline sales into advertising. My buddies who own D2C online companies are spending 30% to 35%. The logical criticism of mass media is best summarized in a statement that has been aimed at me hundreds of times by promoters of online targeting, “You’re using a shotgun, but I’m using a rifle with a scope.” But the shotgun vs. rifle argument assumes that the costs are reasonably equal. But the simple truth is that you can reach thousands of untargeted people for the price of one, targeted person. And among those thousands of untargeted influencers will be not just one, but several of the people you would have targeted. The familiarity you win and the reputation you gain and the word-of-mouth you trigger by reaching all those untargeted influencers will be yours at no extra charge. But if you leverage your budget into local, mass media, you will feel certain that you’ve made a mistake during the early months when you’re not seeing significant results. you will experience a time when your rocket ship finally begins accelerating, if you don’t chicken out. We call this window “breakthrough.” you will see your advertising efficiency increase, year after year, as you grow. you will become widely known.
THE FORK IN THE ROAD ON THE WAY TO THE TRUTH
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January 22, 2020
thought-leadership
thought-leadership
When a podcast works for a client, we lock it in for the year (or longer if they let us). But the question is always asked, “if we advertise on a podcast so regularly, won’t we oversaturate the audience?” While the simple answer of watching the performance on any given show over time and optimizing accordingly is acceptable, data shows that podcasts may have much longer shelf-lives than one may think. Let’s say a network reports 100,000 downloads per episode for ”The Giles’s Cheesy Nugget Podcast”. These 100,000 downloads are NOT the same 100k people every week because not all listeners will download the next episode. Assuming the overall download number stays the same each week, the size of the total audience a podcast reaches is much larger than the downloads reported. People stop listening to shows and new listeners take their place. By estimating the amount of audience reach of a podcast over time, we can project the amount of incremental reach in any given week. Recently, we have been able to make some simple projections of how the original audience decays (“audience retention”) using data published by a network partner. The data suggests, for example, that approximately 20% of the listeners in a given week will NOT download the show following week. Our best estimate of the decay is shown in the following images: As the number of original listeners declines, the number of new listeners increases as shown in the graph below.  Based on this data, a show with 100k downloads will reach over 180k people within a given year. This is one of the reasons why separating podcast integrations across multiple weeks may work so well for advertisers. For example, let’s say you advertise on a podcast once every three weeks. When you advertise again in week 4, an estimated 42% of the audience is BRAND NEW! By the time you run your next insertion, another 14% of the audience is also new. Again, this data is assuming the total audience is flat—a conservative assumption in many cases at a time of rapid growth in the space. However, two drops in a 100k download show doesn’t mean 100k people have had 2 ad exposures. Since about 20% of the 100k are new listeners (20% have dropped out from the first week), you have 200k impressions and 120k audience = an average frequency of around 1.7 per listener. The actual amount of ad frequency will depend on how frequently you run ads as illustrated in the charts below. Based on this data, to generate 3 ad exposures (on average) you’d need to run 9 weeks at a frequency of every other week (i.e. your 5th insertion). So if you’re running on a podcast at the recommended frequency of every 3 weeks, after an entire year, the average listener has only been exposed to your ad 6 times!  The implications are huge.  First, it’s unlikely that you’re oversaturating the audience of a particular show. A decline in performance is more likely due to other factors such as audience mismatching, rate increases, or decline in overall listenership. But even if you have hit a point of oversaturation and are seeing diminishing returns, spacing out your flighting or taking a short month or two hiatus from a show may give it a good chance of working again. Second, given its relatively low average frequency, podcast creative doesn’t need to be refreshed as often as higher frequency mediums like radio.   Third, the data suggests that the industry may want to rethink how we look at CPMs, given the reach is not truly equal to the downloads. We could look at metrics like cost-per-thousand-reached, for example, but ultimately, you’re getting more than you pay for.  Finally, when planning your podcast campaign or evaluating performance, consider the fact that you’re not bombarding listeners with your message nearly as often as you think, and your message is reaching far more people. 
Are You Oversaturating Podcasts?
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January 15, 2020
thought-leadership
thought-leadership
Last week, we looked at the first 10 of our top 20 Predictions for 2020. Today, we offer the dramatic conclusion to our two-part series with 10 more! Prediction #11: You’re Going to Start Feeling Stupid for Not Having a Voice App Did I mention Smart Speakers yet? There is real research suggesting that there is an $80B market for Voice Commerce. That’s 80,000,000,000. By next year, there will be more Smart Speaker usage than tablets. By 2025, 75% of households will have a smart speaker.   Pro Tip: Time to get your Geocities version of a voice app (think of it as an audio website). We don’t do this as a core competency, but we can make some referrals. Prediction #12: People Start to Calm Down About Podcast I’ve been talking about them since 2006 and frankly, I’m getting sick of it. No, I’m not tired of the industry and I think podcasts are awesome. But I’m so sick of the hype. The channel needed it to graduate from an obscure, edgy fringe player that could mint royalty of brands who were bold enough to go there. It’s no longer a new idea. Today podcast is a semi-established media channel and, soon enough, people are going to drop the pretension and look for the next new thing. Pro Tip: Don’t talk about Podcast so much. That’s how these things get ruined. The space is getting gentrified enough, so leave it be and find something shinier to talk about at cocktail parties before you start looking like your mom on Facebook.  Prediction #13: Multi-Variate Testing Emerges in Audio:   You do it on your website, I hope. Facebook and Google do it for you with your ads. Audio is not even on first base here. We see people lying and saying they do it, but they don’t. We do an archaic version of it and it makes me want to die, even if it’s the best in our industry. Take heart, as new digital distribution platforms for audio emerge, they will reach critical mass so that this is more possible to execute than it has ever been. It will change because it has to change. Pro Tip:Have faith and stay tuned. Audiolytics™ is half of the solution. We are vigilantly monitoring the platform side so you don’t have to. Prediction #14: Local Podcasts Rise Nothing ever dies. Vaudeville happens every day in theaters and on TV. Telegraphs evolved into text messages and emails. Local Radio is not going away, it’s transitioning. Podcasts are being produced every day in local markets, for local markets. But it isn’t interesting yet because the numbers are so small. Remember, it’s rare for a podcast to get 1M listeners, so a big local show is nearly impossible. Terrestrial radio will have to bleed out more as local podcasts climb in downloads and work out the kinks. You will hear more about them in 2020 as smart networks will do a better job of aggregating and marketing them.  Pro Tip: Sit tight and pick your shots. Better to move slowly into these so you don’t get discouraged before the industry is ready for you. Prediction #15: Audio Stays Hot  For a while, people thought that Audio was going to drain like print. Podcasts and hep cats like Spotify and Pandora have proven it is not. According to research by Cumulus, DTC brands are over 2-3X less efficient on a cost per acquisition basis through Google and Facebook than they were 3-4 years ago. Demand gen channels like video and audio are the only way to bridge the gap. ProTip: You know you need a healthy mix of Google, Facebook, and Audio, Video (other channels on a case-by-case). But don’t treat them the same in execution and expectation. The latter requires longer time horizons, complexity in attribution, proper message and media planning. That doesn’t make them branding channels, but they do help you build your brand. In fact, I’ve seen MyPillow’s brand awareness numbers and my jaw hit the floor. Still, it takes patience, relentless optimization, and also the money—IF you’re going to do it right. Prediction #16: Multi-length Audio Coming to a Speaker Near You As a master of mindfulness (not really), I like to use Headspace. It allows me to choose my meditation based on my personal preferences and needs, then it lets me choose the length of my session so I can fit it to my time available. At some point, audio programmers will try Headspace or something like it and have the same moment of clarity. Audio content MUST adopt customized lengths according to listener preferences. We already can speed up and slow down. Length options are next on the way to a more interactive experience. Pro-Tip: When it becomes available, buy it.   Prediction #17: Subscription Audio Rises Industry folks love to dog Luminary, and even though they may be beyond redemption, they weren’t all wrong. Tim Ferriss tried to fund his podcast with donations from listeners out of the goodness of their own hearts. That didn’t work either and sponsors were rushed back in not long after the launch of the experiment. The prevailing concept will be a blend of free content and premium for a subscription. Spotify is all over this and they are right to be. The next wave of subscription audio will be specifically organized around programs and personalities more so than networks. Die-hard tribes will occasionally subscribe to personalities that are unmatched in their areas of expertise.  Pro-Tip: When you see subscription only podcasts emerge, try to sponsor them. Much like cable TV, Hulu, and many others, the right answer is a both/and approach, and some of them will learn this and let us in. Prediction #18: Overuse of the Term: “Full Stop” First I heard it in multiple meetings from people at different companies within the space of a week. Then I heard Mike Pompeo use it while talking about Iran. Where did this come from and why? I predict it’s going to keep spreading from the halls of power into literature, business and culture, unless someone does something about it. Pro-Tip: Let’s put an end to the full stop, shall we? Unless you’re using a dictaphone. Only then does it make sense. Readers of The Influencer are a powerful network, indeed. Let’s put it to good use and rid the earth of this menace before it spreads further. “Period” still works just fine. Prediction #19: Spotify overtakes Apple OK, I know. It may have already happened. But as pointed out by The Influencer, we will soon see how Spotify has the responsibility to match the power. Targeting is a wonderful thing, as is removal of duplication in audience counting, but let’s remember why the wild west had so many movies made about it. Something is always lost as an industry grows up.    Pro-Tip: This is further evidence of the two worlds that will exist for podcast advertisers—the new tightly controlled, dynamically inserted one and the other that is what drew us all here in the first place; baked-in live reads that run long and live forever. Tune into AM radio while you still can and listen to the spot breaks. This is the type of content that Performance Marketers will need to make peace with as brands cough up the required costs for the shiny stuff, except for what’s available at remnant pricing. Prediction #20: Automation finds its limits Programmatic, Automation, Dynamic Ad Insertion, and the further digitization of everything. These are critical developments that none of us can afford to ignore. But it has a limit. Relationships cannot be automated. Influencer marketing programs are not going away, and while many will continue seeking ways to scale for efficiency, we cannot escape that the most valuable partnerships are truly built on relationships between people, and human touch will forever be a critical asset to marketers who seek to benefit from the value of personalities as ambassadors for brands. Pro-Tip: Don’t fight it. Embrace that people are complex and require non-scalable interaction. Choose Influencers who can make a larger impact on your brand than any platform and nurture the relationship. It is worth the time to lean in and engage.
Welcome to the 20's! Here's What Happens Next — Part II
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January 15, 2020
thought-leadership
thought-leadership
By: Oxford Road Last week, we looked at the first 10 of our top 20 Predictions for 2020. Today, we offer the dramatic conclusion to our two-part series with 10 more! Prediction #11: You’re Going to Start Feeling Stupid for Not Having a Voice App Did I mention Smart Speakers yet? There is real research suggesting that there is an $80B market for Voice Commerce. That’s 80,000,000,000. By next year, there will be more Smart Speaker usage than tablets. By 2025, 75% of households will have a smart speaker.   Pro Tip: Time to get your Geocities version of a voice app (think of it as an audio website). We don’t do this as a core competency, but we can make some referrals. Prediction #12: People Start to Calm Down About Podcast I’ve been talking about them since 2006 and frankly, I’m getting sick of it. No, I’m not tired of the industry and I think podcasts are awesome. But I’m so sick of the hype. The channel needed it to graduate from an obscure, edgy fringe player that could mint royalty of brands who were bold enough to go there. It’s no longer a new idea. Today podcast is a semi-established media channel and, soon enough, people are going to drop the pretension and look for the next new thing. Pro Tip: Don’t talk about Podcast so much. That’s how these things get ruined. The space is getting gentrified enough, so leave it be and find something shinier to talk about at cocktail parties before you start looking like your mom on Facebook.  Prediction #13: Multi-Variate Testing Emerges in Audio:   You do it on your website, I hope. Facebook and Google do it for you with your ads. Audio is not even on first base here. We see people lying and saying they do it, but they don’t. We do an archaic version of it and it makes me want to die, even if it’s the best in our industry. Take heart, as new digital distribution platforms for audio emerge, they will reach critical mass so that this is more possible to execute than it has ever been. It will change because it has to change. Pro Tip:Have faith and stay tuned. Audiolytics™ is half of the solution. We are vigilantly monitoring the platform side so you don’t have to. Prediction #14: Local Podcasts Rise Nothing ever dies. Vaudeville happens every day in theaters and on TV. Telegraphs evolved into text messages and emails. Local Radio is not going away, it’s transitioning. Podcasts are being produced every day in local markets, for local markets. But it isn’t interesting yet because the numbers are so small. Remember, it’s rare for a podcast to get 1M listeners, so a big local show is nearly impossible. Terrestrial radio will have to bleed out more as local podcasts climb in downloads and work out the kinks. You will hear more about them in 2020 as smart networks will do a better job of aggregating and marketing them.  Pro Tip: Sit tight and pick your shots. Better to move slowly into these so you don’t get discouraged before the industry is ready for you. Prediction #15: Audio Stays Hot  For a while, people thought that Audio was going to drain like print. Podcasts and hep cats like Spotify and Pandora have proven it is not. According to research by Cumulus, DTC brands are over 2-3X less efficient on a cost per acquisition basis through Google and Facebook than they were 3-4 years ago. Demand gen channels like video and audio are the only way to bridge the gap. ProTip: You know you need a healthy mix of Google, Facebook, and Audio, Video (other channels on a case-by-case). But don’t treat them the same in execution and expectation. The latter requires longer time horizons, complexity in attribution, proper message and media planning. That doesn’t make them branding channels, but they do help you build your brand. In fact, I’ve seen MyPillow’s brand awareness numbers and my jaw hit the floor. Still, it takes patience, relentless optimization, and also the money—IF you’re going to do it right. Prediction #16: Multi-length Audio Coming to a Speaker Near You As a master of mindfulness (not really), I like to use Headspace. It allows me to choose my meditation based on my personal preferences and needs, then it lets me choose the length of my session so I can fit it to my time available. At some point, audio programmers will try Headspace or something like it and have the same moment of clarity. Audio content MUST adopt customized lengths according to listener preferences. We already can speed up and slow down. Length options are next on the way to a more interactive experience. Pro-Tip: When it becomes available, buy it.   Prediction #17: Subscription Audio Rises Industry folks love to dog Luminary, and even though they may be beyond redemption, they weren’t all wrong. Tim Ferriss tried to fund his podcast with donations from listeners out of the goodness of their own hearts. That didn’t work either and sponsors were rushed back in not long after the launch of the experiment. The prevailing concept will be a blend of free content and premium for a subscription. Spotify is all over this and they are right to be. The next wave of subscription audio will be specifically organized around programs and personalities more so than networks. Die-hard tribes will occasionally subscribe to personalities that are unmatched in their areas of expertise.  Pro-Tip: When you see subscription only podcasts emerge, try to sponsor them. Much like cable TV, Hulu, and many others, the right answer is a both/and approach, and some of them will learn this and let us in. Prediction #18: Overuse of the Term: “Full Stop” First I heard it in multiple meetings from people at different companies within the space of a week. Then I heard Mike Pompeo use it while talking about Iran. Where did this come from and why? I predict it’s going to keep spreading from the halls of power into literature, business and culture, unless someone does something about it. Pro-Tip: Let’s put an end to the full stop, shall we? Unless you’re using a dictaphone. Only then does it make sense. Readers of The Influencer are a powerful network, indeed. Let’s put it to good use and rid the earth of this menace before it spreads further. “Period” still works just fine. Prediction #19: Spotify overtakes Apple OK, I know. It may have already happened. But as pointed out by The Influencer, we will soon see how Spotify has the responsibility to match the power. Targeting is a wonderful thing, as is removal of duplication in audience counting, but let’s remember why the wild west had so many movies made about it. Something is always lost as an industry grows up.    Pro-Tip: This is further evidence of the two worlds that will exist for podcast advertisers—the new tightly controlled, dynamically inserted one and the other that is what drew us all here in the first place; baked-in live reads that run long and live forever. Tune into AM radio while you still can and listen to the spot breaks. This is the type of content that Performance Marketers will need to make peace with as brands cough up the required costs for the shiny stuff, except for what’s available at remnant pricing. Prediction #20: Automation finds its limits Programmatic, Automation, Dynamic Ad Insertion, and the further digitization of everything. These are critical developments that none of us can afford to ignore. But it has a limit. Relationships cannot be automated. Influencer marketing programs are not going away, and while many will continue seeking ways to scale for efficiency, we cannot escape that the most valuable partnerships are truly built on relationships between people, and human touch will forever be a critical asset to marketers who seek to benefit from the value of personalities as ambassadors for brands. Pro-Tip: Don’t fight it. Embrace that people are complex and require non-scalable interaction. Choose Influencers who can make a larger impact on your brand than any platform and nurture the relationship. It is worth the time to lean in and engage. 1 THOUGHT ON “WELCOME TO THE 20’S! HERE’S WHAT HAPPENS NEXT – PART II” Best SEO Company says: January 22, 2020 at 12:04 pm Awesome post! Keep up the great work! Reply
WELCOME TO THE 20’S! HERE’S WHAT HAPPENS NEXT – PART II
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January 8, 2020
thought-leadership
thought-leadership
Welcome you to the new 20’s! Let’s begin the year with 20 predictions for the coming year. This week, we share the first 10… Prediction #1: The Industry Goes All-In on DAI Dynamic Ad Insertion (DAI) is often more efficient for the sellers and publishers and is arguably easier on the hosts too. But not all publishers agree, and it’ll be interesting to see how the holdouts perform and what sort of leverage they may command in a future marketplace with less spontaneity and character. People will confuse DAI with programmatic digital, which it isn’t, and the role of audience data for performance marketers (PMs) will continue to be problematic. Pro Tip: Buyer Beware. The upside of DAI is the ability for networks to actually start bonusing impressions and offer more precise targeting. So far, performance value has not justified the premiums required for targeting, and we have not seen the benefits exceed those of good old fashioned talent endorsement podcast live-reads baked in forever and ever Amen. Prediction #2: Voice is the New Internet Instead of eyes and fingers, we use ears and mouths. I feel like I’ve beaten this one to death recently, so if you haven’t been doing your subscriberly duty, you can catch up here. Pro Tip: This is not your largest, most immediate opportunity for growth, but it is going to eat everything eventually (Podcast, Radio, Streaming Audio). Make sure you own an Amazon Echo and Google Home device so you can start dabbling and familiarize yourself with the possibilities, recognizing that the technology is going to advance exponentially in the coming years. Prediction #3: Media Polarization, Advertiser Controversy Performance Marketers & DTC Brands know that their top-performing media purchases are either within or adjacent to personalities delivering opinions. This is increasingly problematic in Trump’s America, as watchdog groups like Sleeping Giants and Media Matters are policing programming—including shows that aren’t thought of as political. When a host says something that is or appears to be stupid or insensitive, advertisers are now getting caught in the crossfire. Brands increasingly face pressures to pick a side and exit advertising contracts from programs that may not reflect their personal views, but keep the lights on and help them make payroll. In the coming election year, expect this problem to get worse.  Pro Tip: Don’t get caught flatfooted when your prized podcaster delivering peak performance gets caught in the crosshairs of a spontaneous controversy over something they said. Having a point of view and an action plan in advance is key. Fortunately, The Influencer has you covered. Prediction #4: Scales Tip From Traditional to Digital Media Only last year did the number of minutes Americans spend on connected mobile devices exceed that of television. 18-34-year-olds now watch more online video than traditional. 25-54-year-olds are next. Indeed, digital domination has been a foregone conclusion for some time. But here’s the thing, digital audio and video have historically been little more than a side dish for impressions and ad dollars. With the Streaming Wars in full effect—coupled with streaming audio, connected speakers, and the digitization of podcasts—we are now beginning to hit critical mass as the available impressions for digital sponsorship become the main course. The momentum is going to start impacting business decisions in far more profound ways than we have seen in the past. Pro Tip: You already know this is happening. The question marketers need to ask is if budgets have been transitioned to match their target customers’ consumption of emerging audio and video. If not, now is the time. Prediction #5: Podcast Attribution Takes More Baby Steps We like what’s going on with Podsights, Chartable, Barometric, etc. and have been on the front lines of testing. But as we’ve all learned in our TV attribution adventures, there are no silver bullets and execution is easier to screw up than advertised. Some say attribution is like religion. Eventually, you just need to pick a side and live by faith.  Pro Tip: This is a problem that never really gets completely solved. The way to deal with this is to test the shiny new attribution offerings, but hedge your bets and don’t deactivate those archaic promo codes and vanity URLs just yet. You will find safety in running redundant models so you ease into the transition until a dominant mechanism has earned your trust. Think of the latest iterations as you do any other test, but be slow to see them as silver bullets. Someday soon, it will all be digital, and then the conversation will shift into debates about multi-touch credit assignment until the end of time.   Prediction #6: Brand Marketers Continue to Drive up Podcast Premiums Look, we’ve had a bit of a free-for-all in Podcast where PMs got to sponsor stuff they thought was cool and have it drive acquisitions far beyond what other channels produced. Then everyone hyped it up, which fueled the growth of the industry, but that growth comes at a price to early entrants. Now, for example, we have advancements like Triton Digital creating a semi-universal measurement tool and a more legitimate ranking system, then partnering with media planning and buying system, STRATA, so agencies can plan it as we do with established media. Judgment day is fast approaching where PMs are competing with brand marketers as prices increase with ease of purchase for large agencies. Our little baby podcast has grown into a teenager, and we have to accept that our relationship has to change as it now has a seat at the adult table.  Pro Tip: If you’re a PM, you have to zig where others zag. That means you need to test new platforms that are more like Podcast of 2014, but not everyone is talking about it yet. That’s why it’s a find. Sourcing the next great channel is what great agencies do, and that’s what we are doing at Oxford Road. But no, I’m not going to post those here, because such treasure maps are reserved strictly for clients.   You also need to loosen the handcuffs on your planning requirements so you don’t just buy programming that you and your team think is cool, but allow yourself to sponsor content that is proven to work and avoided by brands. Sorry folks, but this is the business we’ve chosen. Prediction #7: Brand Budgets Increase, For Now I’ve been in this industry since 2003 and never heard so many “Data-driven” brands talking about branding.  I chalk the talk up to the longest bull market in history…and it makes me fear a recession.  Don’t get it twisted, I do believe in branding and our agency is helping some performance-first clients diversify their budgets with brand objectives in mind. However, there are few PMs capable of flipping the cognitive switch and seeing through a real brand campaign. Pro Tip: Know thyself. If you’re ready to talk about branding, then you have to buy like a brand and commit budgets unencumbered by typical performance metrics. Plan your brand budget annually and don’t mess with it more than quarterly. Don’t call it “Branding” if the intent is to run a multi-week test that winds up getting judged just like a performance campaign. Branding is fun to talk about, and it could be transformative, but it takes real budget and real courage—so be ready to walk the talk. When a market correction does happen (hopefully in 2030), that will be the true test of your commitment to brand marketing. Prediction #8: Podcasts are the New Blogs This probably deserves a full article and research, but stop and think about it. Podcasts can now be produced and distributed for pennies (or for free). There are MILLIONS of them. I know how badly you want to hear the new Jiffy Lube Podcast or the rantings of your neighbors and in-laws about fields they don’t work in. With so many flavors, what is a podcast anymore, really? It’s people talking, uploaded to a web site. Come on! What we will inevitably see is an iron curtain coming down and separating the legit from the aspirational programs. Yes, there will still be millions of podcasts and you can post it for the world to hear, and you might even get them through iTunes and Spotify, but most will be walled out with the rest of the plebs.  Pro Tip: For brands, having your own podcast will be table stakes for a full-scale content-marketing strategy. Advances in search functionality will make it accessible to people who care about razor-thin target groups. But we are soon going to become comfortable with the idea that our corporate or hobbyist podcast is not going to be the new Serial. It’s effectively an audio blog, so manage expectations accordingly. Prediction #9: Koala Corps Reaches First Milestone Every day at Children’s Hospitals across the country, children who are too young to verbally advocate for themselves are left alone in bed because parents, nurses, and hospital staff cannot be available 24/7 to comfort them every time they cry. We launched The Koala Corps in 2018 to solve this problem by raising funds to hire full-time staff to run the program as willing volunteers are plentiful, but someone to vet, schedule, train and manage them are not. We believe that we will have this solved in Los Angeles in 2020.  Pro Tip: Help us achieve this first milestone by learning more and contributing here. Prediction #10: Smart Speakers Grow a Personality I’m human, ok. I want Samuel Jackson to tell me the weather and Cookie Monster to provide me with directions on Waze. But that’s not what I mean. I’m talking about must-have content, created especially for this new interactive universe. It’s not here today, but it’s coming soon. Pro Tip: Oxford Road is leading the charge on this emerging medium to provide safe passage for brands and providing play-by-play coverage via The Influencer. So keep reading vigorously every week and if you need an agency that doesn’t just take your order, but is a true thought partner helping you capitalize on these changes in the marketplace, don’t be a stranger.  This is just bursting with possibilities. Join us as we conclude our 20 predictions for 2020 in next week’s edition of The Influencer.
Welcome to the 20's! Here's What Happens Next
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December 18, 2019
newsletter
newsletter
By: Oxford Road Today we conclude the Audiolytics™ Master Class. But, as the Wizard Gandalf once said, “End? No, the journey doesn’t end here.” Rest assured, there will be more to come in 2020. For a review of where we’ve been so far, click on the links or jump down to enjoy the elucidation of the Ninth Audiolytics™ Key Component, “Execution.” Audiolytics™ Master Class Overview & Introduction Audiolytics™ Key Component #1 – Setup Audiolytics™ Key Component #2 – Value Prop Audiolytics™ Key Component #3 – Positioning Audiolytics™ Key Component #4 – Demonstration Audiolytics™ Key Component #5 – Substantiation Audiolytics™ Key Component #6, 7, and 8 – Offer, Scarcity, Path “The more you see, the less you know…” Paul David Hewson, Irish Poet I lead with this quote because creative is subjective. As subjective as each person is unique. Yes, there are many guiding principles and commonalities. But there is an X factor. We all know it. The thing that makes you YOU is the same kind of thing that makes one piece of creative stand out and be remembered over all the others. The longer I do this, the more I experience—and appreciate—this truth. “I’ve directed over 1,000 commercials and the key to repeated success is to polish the script and prep the shoot methodically. But the magic happens when you embrace chaos and random whims of inspiration. Screw the process when magic strikes. But what folks misunderstand is…you can’t disrespect the process unless you first know to respect the process.” Jordan Brady, Filmmaker, Commercial Director, and Host of the “Respect the Process” Podcast In Oxford Road’s case, the process is the Audiolytics™ formula and the final Key Component is Execution. It’s HOW you communicated everything included in the first 8 Key Components and then the fact that Execution is the LAST Audiolytics™ Key Component is very much intentional. How often is a marketing message kicked off with a little too vague definition of the business goal and then catapulted into admittedly exciting creative conversations about HOW we’re going to say it. That approach is backwards. First of all, how are you going to measure success? Then, how long do you have to get there? Once you’ve answered these questions, then determine when that will be measured. Every day? Every week? Or is your advertisement simply meant to make people aware that you exist? No matter what your answers are, the first Eight Audiolytics™ Key Components will ensure you will have all of the elements needed to make up your marketing message. Part of answering all those questions is research. Todd Lauer, VP of Brand & Creative at LendingTree, talked with me about how LendingTree’s tagline for sixteen years, “When Banks Compete, You Win” was developed. In a focus group of actual LendingTree users in 2002 a woman said, “It was kinda like, when banks compete, I win!” Start with your customer reviews, put them all in a spreadsheet and scour them for similarities and for statements like this one. Then invite a few of your customers in and just talk to them. It’s practically free and may just give you a tagline for the rest of the life of your company. Is the advertisement intended to be part of a campaign that is 60% Awareness and 40% Activation? Whatever the mix is, how long will it take you to get there? Are you attempting to raise your share of voice so as to raise your share of market? (a very good idea by the way). Or are you simply putting a message out that you believe needs to exist in the world? Are you attempting to raise consideration or simply going for a newsworthy piece of creative and don’t care what the consequences are if you put out something considered offensive by some or many? But there is something ELSE, and we all know it. Henry Ford talked about it late in his career. After making the ultimate boiler plate of boiler plate products he admitted there was something to this “style” thing. Call it chaos, call it emotion, or call it story appeal. We’ve been working on communicating with each other for a LONG time. It’s a tool as old as almost any other. At least 44,000 years in the making. To do this, we have to talk to each other in a way that is easily understood by other people living in the cave. “Want to hunt the buffalo? Go to the big magnolia tree and hang a left.” Having answers to all Eight Audiolytics™ Key Components and all Seventy One Subcomponents is critical, but…It doesn’t mean you use them ALL in every marketing message. Sometimes, you don’t need to tell a story. For Target’s LA billboard—because they’ve spent decades and billions of dollars building the brand—all they needed to do is tell the audience where they’re located.  Answering the questions within the Audiolytics™ framework equips you with everything you need based on your goals. Only then can you use the final Key Component, Execution, to… “Tell the truth, but make the truth fascinating. You know you can’t bore people into buying your product, you can only interest them into buying it.” David Ogilvy, Advertising Legend  Then, your data comes in. But, be careful. I’ve heard many a marketer claim, “We’re insanely obsessed with data.” Well, so are conspiracy theorists. When it comes to creative, make sure you’ve respected the process and answered ALL 71 Audiolytics™ Subcomponents. Then, switch off your targeting computer and use the Force to allow for the Chaos. Find the X Factor and put it in your advertisement. You know what “good” is and you know what “memorable” is, but the key to getting there is courage—so dig deep. Once you have your goal defined then it’s all in the packaging. It’s all in how the message is delivered. The quote I started this article with isn’t just by an Irish Poet, it’s a lyric in a song by U2. “The more you see, the less you know…” Bono You know who he is because he hasn’t taken his sunglasses off since the early 1990s. Because his style is unique. Because he does memorable things and even changed his name to something memorable. Here’s to the courage to be as memorable as Bono in our advertisements—so that they achieve best in market performance at maximum viable scale. Be brave. Be brave. Be brave.
AUDIOLYTICS™ KEY COMPONENT #9 – EXECUTION
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December 11, 2019
thought-leadership
thought-leadership
By: Stew Redwine Before we begin, watch Mike Lyndell take you to school on how to persuade. If you watch TV you’ve seen this ad. Every marketer I meet talks about it. But it’s never the type of ad they would be willing to make. I get it. We wouldn’t either. All that TEXT on the screen. The promo code that looks like a name tag from a job fair. The cross necklace OUTSIDE the shirt. The mustache. The over the top local car salesperson affectation. If Oxford Road had the chance to work with Mr. Lyndell on his creative I would give him examples like Dyson, Credit Sesame, or our work with LendingTree to show him how you can get the structure right AND have a style to your ad that isn’t offputting to certain audience segments. But before we throw this ad out of any serious creative conversation, keep in mind My Pillow’s revenue is reportedly $300 Million a year. I want to talk about its structure without debating the merits of the product. I count it a privilege to work at Oxford Road, where we only advertise products we believe in and would use ourselves. When it comes to My Pillow as a product, you can be the judge. But as for this ad’s structure, Audiolytics™ shall measure it’s true worth. Mr. Lyndell masterfully delivers the Nine Key Components of Audiolytics™, Oxford Road’s proprietary best-in-market message design and auditing system*. *We engineer every message we touch across 71 data points – the most comprehensive scoring system in the market – so that every Audiolytics™ certified ad drives maximum performance on every media dollar spent.  The Nine Key Components of Audiolytics™ are Setup, Value Prop, Positioning, Demonstration, Substantiation, Offer, Scarcity, Path, and Execution. Without getting lost in the minutiae of our data points, I’ll just summarize what Mr. Lyndell does in his ad and please feel free to take notes. He gets your attention, tells you about the opportunity his product presents and the pain that it solves, which is deeply felt and widely experienced. He perfectly positions his pillow against the status quo of not sleeping well AND other pillows. He then demonstrates, and demonstrates, and demonstrates—showing and telling you exactly how it works. Last but not least, he substantiates his claims (often overlooked but very important—why should anyone trust you?) and then gives you a reason to ORDER NOW! The last component of Audiolytics™ is Execution. How is the ad made? Does it’s production value add or detract from the message? What is its style? This aspect of the ad is last for a reason. It is vitally important that you know what you are saying and why, AND why it matters to your intended audience BEFORE you decide how you are going to say it. This is where many opinions might surface about the “quality” of the My Pillow ad. It feels like direct response. It feels cheesy. It feels like a Saturday Night Live spoof. It feels like Mike Lyndell is spending, by Alphonso’s count, $12 Million on this ad alone. This is only one of his 60-second ads. He has 120-second ads too. Could he dress it up and get Wally Pfister to shoot the commercial? Could he hire a big agency to tell an Epic Story like Tile? Yes. Does he need to? That’s the tens (or even hundreds) of millions of media dollar question. Would increased production spend, translating to a more tasteful ad with better polish lead to dramatically better performance? Does your ad’s style impact performance more or less than simply what you say? Let me ask you another way. Have you ever thought about buying one of his pillows? You know the answer down deep in your sleep-deprived heart. Mike Lyndell is giving you a gift akin to when Patton read Rommel’s book. Patton didn’t want to join Rommel afterward, he simply recognized he could learn from a masterful strategist no matter the source. You don’t need to make your brand look like MyPillow to sell like MyPillow. But you would do well to take a page from his structure, or ours. Click here to schedule your free Audiolytics™ assessment, and if you do really need a new pillow may we suggest Boll & Branch.
A Smart Strategy Never Looked So Stupid
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December 4, 2019
thought-leadership
thought-leadership
By: Oxford Road By Alli Romano ,When sales spike 60 percent in three weeks following an ad campaign, that’s enough to grab any marketers’ attention. After all, brands are always looking for effective ways to spur business. So, when new orders pour in, it’s cause for celebration — and investigation. This was the case for Hickies, creator of tie-free shoelaces. A notable sales boost came on the heels of a TV ad campaign. And while the company has strong sales on its website, these particular transactions came via Amazon. (Hickies are also available at physical retailers, such as Bloomingdales, Macy’s, and Von Maur.) Connecting Amazon sales to TV ads isn’t an easy correlation. Hickies was able to make the connection by working with Tatari, a boutique media buying agency and data analytics company. Tatari uses a digital media–style approach to analyzing TV ad effectiveness. Hickies’ foray into TV advertising was motivated by a desire to find new customers. Founder and chief executive officer Gaston Frydlewski says the company had used digital media so extensively that there was no room for incremental growth; he would be spending more money to reach the same consumers. He also noted that major online options, including Facebook, have become too costly. Seeking an alternative, Frydlewski turned his sights to TV. “TV offers bigger reach with less cost,” he says. “We have a brand that performs. We own the category we created and have no competition.” Although TV networks, streaming services, and video providers are steadily improving their data and attribution capabilities, Frydlewski says he wanted to see real-time reporting and data similar to digital advertising, which shows direct links between exposure and action. Hickies’ experience in online advertising and expectations made the company an ideal candidate for testing near-real-time attribution for its TV advertising. “They are very sophisticated in digital customer acquisition and they want the same experience they’ve had in digital,” says Philip Inghelbrecht, Tatari co-founder and CEO. Using Tatari’s platform — which layered Hickies’ first-party data with third-party data from numerous sources, such as Amazon, set-top boxes, streaming video services, and smart TVs — Hickies was able to establish that the sales lift was coming from the Amazon. “Attribution is always an issue and you want to make sure you’re doing things right,” Frydlewski says. “I’ve tried things in advertising that promised reach and gave me traffic, but the traffic didn’t convert. We need to make sure the traffic is going to perform.” Frydlewski says it is critical that brands pay close attention to where their customers are shopping, including Amazon. In fact, about half of all U.S. Internet users begin their online shopping searches on Amazon, according to a May 2018 Adeptmind survey. Many Hickies shoppers go online to Google and search the brand, then go to Amazon, rather than the Hickies website, Frydlewski notes. He supposes that it may be because they’re comfortable shopping on Amazon or expect to see the lowest price there. “We used to think of Amazon as complementary to our website, but now we see them as equal channels,” Frydlewski says. The data from Tatari, he adds, “has really opened our eyes.” After seeing the success that Hickies has had with TV, Inghelbrecht says he hopes other brands will embrace video advertising. TV offers an opportunity to reach a new batch of potential customers, he notes. “There’s a point in time you’ve spent so much on digital that an extra dollar doesn’t yield much improvement anymore,” he says. “When that happens, you need to find new channels. TV is a great one; there is no medium like TV that reaches 200 million people each week. TV scales really well.” Going forward, Frydlewski would like to apply similar analytics to other ad channels, including out-of-home, print, and radio: “The possibility to add new layers of technology to traditional advertising is very interesting.” –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Alli Romano is a media pro who has covered digital media, radio, and broadcast and cable TV in her MediaVillage column, “Alli on Audio,” as well as for numerous industry publications, including Inside Radio, Broadcasting & Cable, TVNewscheck.com, and Multichannel News. She has also worked as a digital producer and content manager for FoxSports.com and NBA.com, as well as a web design firm and an educational institution. While writing is her preferred medium, Alli has also voiced hundreds of radio commercials for small businesses and nonprofits in her adopted hometown of Ithaca, NY.
HOW DIGITAL EXPERTISE INFORMED HICKIES’ TV AD STRATEGY
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November 27, 2019
newsletter
newsletter
By: Oxford Road and Dan Granger with Kyle Jelinek In 1943, humanist psychologist Abraham Maslow introduced his concept of a hierarchy of needs in his paper “A Theory of Human Motivation”. This hierarchy suggests that people are motivated to fulfill basic needs before moving on to other, more advanced needs. While the true nature of motivation and fulfilling basic needs in order to live a full life has been debated long after his death, Maslow’s basic model still rings true nearly 76 years later. As I face the day-to-day grind of working through hard things with all of these humans, or worse, have to work through the limitations of my own humanity, I often remind myself that we’re all just kids in a sandbox. We guard our territories. We make things. And we get upset when someone steps into our area or isn’t playing fair. We look for an authority to hold them accountable. When we’re kids, we get what we get, and then the cement dries. If basic needs are not met, for the rest of our lives, we look to the world to make up the difference. The same needs and desires are at play when we get older. Will anyone notice how hard we are working? How good of a job we did? We worry if there’s going to be enough for us to get by, or if something unfair is going to happen. Age means very little in these matters. Sibling rivalries occur in every season of life. We see politicians in their 70’s spending millions of dollars to tell us why they are good, but the others are bad. We want to know that our bosses, friends, and family care about us; we even need the love of our customers. We long for them to believe we are special and to tell us so. As children, we had to rely on others to feel safe, for nourishment, and for survival. The deeper difference, of course, is that as adults we are no longer powerless. As basic needs are met, we rely on things like clothes, cars, and extensive vocabularies to create the perception that we are something more than just kids in a  sandbox, desperately hoping that it will all be ok. To feel we will not be forsaken. There was a time in our lives when we truly were powerless. Today we are different because we can bring these things to ourselves and satisfy many of our most primal longings. Still, most of us struggle with the fear of being forsaken. We toil all day to avoid feelings of powerlessness, however unlikely that our primary needs cannot be met. In my own life, I go to great lengths to avoid feelings of powerlessness. I much prefer to be ”solution-oriented” and to always have a plan. When that doesn’t work, my safest strategy is to slow down and focus on gratitude. To remind myself of all I’ve been given: The love of my wife and my daughters. The material things, far beyond what a life should require. A business that allows me to support my family from the type of work I was made to do. The friends, the family, even a Goldendoodle. If I spend enough time remembering and taking inventory of all the things I’ve been given, beyond what I feared I might never have, the feelings of forsakenness melt away, no matter what kind of day I’m having. But what about those who have no agency? What of those who genuinely are powerless in the world? You and I may not be powerless over getting our basic needs met, but right now, as you read this, there are a tragic number of people who honestly cannot. Walk the halls of your local Children’s Hospital and listen to their cries. There may be world-class medical care available, with caring nursing staff and new technology that is saving children’s lives in ways never before possible. But there is still something missing, that may be as important as medical care–the loving touch of human hands to hold helpless children as they wait for someone to heal their pain and to send them home. A basic need in Maslow’s hierarchy not being met, despite the abundance of qualified people ready to help. It is, for this reason, we started the Koala Corps. After seeing the pain that my own daughter went through, between multiple surgeries during her first six months while she lived at Children’s Hospital Los Angeles, I know what forsaken looks like. An endless sea of helpless children, each stranded in torment alone on a desert island with no human presence or human touch to say, “It’s all going to be ok.”  I’ve seen how even the most caring and available family cannot be there 100% of the time, and what happens between visits is nothing short of a tragedy. Short-staffed and busy saving lives, the hospital staff doesn’t have time to hold every child, so the babies are left to cry. The real tragedy is that enough volunteers are ready and willing to help. But without proper funding to screen, train, and manage qualified caretakers, thousands of children are left alone, in pain, and feeling forsaken. We work hard every day to meet our own needs and to avoid this feeling in our own lives. At Oxford Road, we give money every month to this cause. We launched the Koala Corps to raise sufficient funds so that Children’s Hospital in Los Angeles can fund the program to see every child has someone to hold them for the next three years. We are about 20% of the way toward our goal, but we need your help. Please consider giving through the Koala Corps. 100% of your contribution will go to Children’s Hospital in Los Angeles, and YOU CAN make a difference in the life of a young child who cannot help themselves. Simply go to www.KoalaCorps.com to give right now. If you are a media partner and want to collaborate with us in deeper ways to achieve this mission, please contact me directly: dan@oxfordroad.com While we’re all playing in our sandbox, I’ll bet that you, like me, have countless reasons to be grateful. Out of that gratitude, give back today so that these little ones do not spend another unnecessary moment feeling forsaken. Thank you, Dan
FORSAKEN NO MORE
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November 20, 2019
thought-leadership
thought-leadership
By: Oxford Road by Lisa Laporte with a bonus note from The Influencer So you’ve got a rock-solid media plan that’s reaching the right people for the lowest cost. You’ve written a great ad that follows the Audiolytics™ framework, exciting listeners and driving them to action. But all is lost if your landing page stops would-be customers cold. Could that be you? While most seasoned marketers A/B test and optimize their landing pages, some fail to realize the value of customization. In this week’s Influencer, Lisa Laporte—CEO of The Artisanal Agency and TWiT—provides practical advice on how to create custom landing pages that will make customers want to buy. The Influencer has also added a bonus point for podcast and radio campaigns. –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– There are millions of landing pages striving to convert customers all over the internet. Many of them are bland, desperate to fit in with the competition. Smart marketers know that while you want to know what your competition is doing, you also want to stand out. Your landing page should be customized to speak to your brand and make it easy for your customer to decide to buy from you.  Below you’ll find five quick tips to turn your landing page into something that makes customers want to buy. Speak To Your Target Audience Personalization is what a custom landing page is meant for. Personalization lets you speak directly to your target customer and improve your conversion rate. What is your customer’s pain point? What problem does your product or service solve for them? You need an offer that aligns with who they are and what they want. When you can do that, you’ll see your conversion rate improve. Speak To Their Emotions What emotional reaction do you want your customers to have to your offer? Do you want them to feel inspired by the possibilities of an online tool that will help their business, or do you want them to feel relief at a vacuum that could better clean up the pet hair in their house? Maybe you want them to be hungry for the hamburgers at your restaurant. Think of an emotion that would drive someone to purchase and use power words that align with those feelings.  Overcome Hesitation Why would your customers hesitate to buy your product? If it’s a software, maybe they think it won’t be available for their device. This is a quick fix: include information on the devices your software is good for in an easy to spot visual right on the page. The faster you can ease these concerns, the more excited they’ll be to click “buy now.”  Create A Powerful Call To Action A powerful call to action is direct, brief, and uses a strong verb that hints at value. Words like “Get,” “Submit,” “Learn,” “Create,” and “Discover” are popular choices. Think About Mobile Design Ten years ago, everything was designed for desktop computers. Even five years ago this was standard. Today, this is a missed opportunity. People are browsing on their phones. If a page doesn’t load smoothly on the first try, they do somewhere else. Make sure your landing page is easy to read and the CTA draws the eye. It needs to be easy for them to click through and convert directly from the landing page on their mobile device.  Bonus Addendum from The Influencer Many times in Podcast or Radio, the purpose of your landing page is to create a path for audiences responding to a particular show or personality recommendation. How can you speak directly to this audience and what they feel is important? Can you extend your endorsement and program-related branding to the show page? Work with your partners to create a co-branded experience so that you are converting referrals and extending the message as you borrow from their existing credibility with their audience. 
5 TIPS FOR CREATING CUSTOM LANDING PAGES
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November 13, 2019
thought-leadership
thought-leadership
By: Oxford Road By Roy H. Williams This week, as we tend to do when Oxford Road’s thought leaders are immersed in the tasks of the moment, we turn to those who inspire us. This week’s guest writer is one of Oxford Road’s favorites, Roy H. Williams, who recently shared an article that inspires and challenges readers to seek the path to productive civil discourse. While avid readers of The Influencer know our stance on such things, Roy’s take is—as always—poetic and thought-provoking. Thanks to Roy for allowing us to share this with you. Enjoy… Symbolic thought is commonly expressed through similes, metaphors, and music, allowing us to communicate the unknown and unfamiliar by relating it to the known and familiar. Symbols happen when one thing stands for another. Symbolism plays a role in identity reinforcement. Brands, hobbies, artistic expressions, event attendance, and social connections are symbolic ways of saying, “This is who I am. This is what I do. This is what I stand for. This is what I stand against. This is how I see myself.” Marketing people call these measurements “psychographics.” Symbols are powerful, friendly things that assist us in relating to the world around us. They help us make those difficult choices between two good things. “With which of these two things do I most strongly identify?” Self-determination is a good thing. Cooperation is a good thing. Brexit is Britain’s tug-of-war between those two good things. America is having a tug-of-war of its own. Understanding how symbols can affect the mood of the heart and the attitude of the mind is a natural part of self-awareness. But symbols get distorted and dark when we embrace them too tightly or carry them one step too far. Superstition is the belief that a symbol carries within itself the power to enact change. Pheromones are a series of chemical flags released by animals that signal sexuality, fear, and dominance; moods of the heart and attitudes of the mind. The flag of a nation is a bit of colored cloth on the end of a stick. Its only power lies in the hearts and minds of those who see it. We are unified when we agree on what that symbol stands for. We are divided when we do not agree. The only hard choice is the choice between two good things. When we are deeply divided, we believe our adversaries are stupid and evil. If we are gracious, we call them “uninformed and misled,” which is just a slightly nicer way of saying the same thing. Reconciliation and unity will not begin until we look beyond our polarized reactions to see the good thing the other side believes in. This is the path to productive civil discourse. Frankly, I’m a bit weary of destructive discourse, aren’t you? Regardless of your political beliefs, you have at least one close friend who believes in the good thing that is currently standing in the way of the good thing you believe in. In other words, their political beliefs are not aligned with yours. Is your relationship with that person strong enough, is your trust in that person deep enough, to quietly listen as they explain what they believe and why they believe it? Can you find the good thing your friend believes in? Ask and it will be given to you; seek and you will find; knock and the door will be opened. Remember: Your goal is to see through their eyes for a moment. You want to see what they see. This is not the time or place to make them see what you see. If you cannot restrain yourself from correcting them and interjecting your beliefs, you are likely to lose a friend. The path to peace requires courage, restraint, the willingness to listen, and an open mind. The other path – the exciting one – is the path that leads to war. Roy H. Williams – – – HERE is the post in entirety with pictures of his dog and more. The Influencer suggests subscribing to the Monday Morning Memo by clicking HERE.   Roy H. Williams is the author of the New York Times and Wall Street Journal bestselling Wizard of Ads trilogy of business books. His Monday Morning Memos have been read by people worldwide since 1994 and he has never missed a Monday! He and his wife, Princess Pennie, are the founders of Wizard Academy, a 21-acre 501c3 school for entrepreneurs that overlooks the city of Austin, Texas from atop a plateau that rises 900 feet above the city.  The school is administered by a 9-person independent board of directors.
Symbolism, Superstition, and Choices
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November 6, 2019
thought-leadership
thought-leadership
By: Oxford Road By Philip Inghelbrecht CEO, Tatari Some marketers hold the misconception that ads on streaming TV can deliver the laser-sharp precision of Facebook combined with the scale of linear TV. Streaming does offer unique advantages, but the medium hasn’t matured enough to beat digital on precision or traditional TV on scale. WHAT DO WE MEAN BY STREAMING TV? Over-The-Top (OTT) TV is streaming video delivered over the internet—independently of a traditional pay-TV service, irrespective of device. There are subscription-based channels like Netflix, transaction-based channels like Google Play, as well as ad-supported channels like Sony’s Crackle. Hulu blends a couple of those models—you can opt to watch ads or pay for ad-free content. eMarketer forecasts that just over 61 percent of the US population will use OTT services this year. The other type of streaming TV is Connected TV (CTV), or TV with access to the internet. Connected TV includes smart TVs and devices like Roku or Apple TV. The same eMarketer research said just over 57 percent of the US population will be Connected TV users this year. When marketers consider adding a new performance channel to their marketing mix beyond search and social, they often feel more comfortable with streaming TV (OTT & CTV) than with linear TV (Broadcast and Cable). This is because streaming feels more like digital video—content is delivered to the IP address of a specific device, viewers are unable to skip over ads,  and there are high completion rates. Streaming, however, is much more complicated to target, buy, deliver, and measure than other digital platforms. STREAMING ISN’T THE HOLY GRAIL (YET). Targeting varies among different streaming providers. Some are limited to the same targeting parameters as can be found in linear TV (i.e. broad demographics). Others will allow the advertiser to slice and dice by just about anything (e.g. leveraging Oracle data on a Hulu buy).  Because targeting parameters vary (wildly), the buying process is more fragmented and complicated. To reach a large audience via streaming TV, advertisers need to cobble together many different small buys—each with its own buying instructions and each particular to the platform. When it comes to delivery, controlling the frequency cap can be hardest. We’ve all experienced seeing the same ad over and over during a binge session of our favorite series. That can potentially annoy your customers and damage your brand. A much more serious delivery issue is fraud. Conviva determined up to 47% of ad attempts—across ad request, decisioning and selection, ad creative delivery, and creative playback—may not make it to the viewer’s screens as intended. As for measurement, marketers need more than just completion rate, they need to demonstrate the impact on sales (or other KPIs). Traditional “baseline+lift” models are defunct since most streaming TV is watched on demand. While IP-level matching is a sound framework for streaming measurement, there are a plethora of potential wrenches in the spokes—like the transition from IPv4 to IPv6 or simply the reality that people may watch an ad at home and visit the advertiser’s site on a computer at work. The use of device graph data is not a silver bullet type of fix (just yet). Possibly most important of all, streaming offers far less scale than linear TV. Marketers who watch a lot of streaming content themselves (i.e., as consumers) get the sense there’s a lot of reach. That’s an illusion. Right now, approximately $70B will be spent on linear TV ads while only about $3B will be spent on streaming. Viewers are splitting time between different apps and providers because oftentimes the content they want isn’t centralized on one alone and this can be a problem for marketers if their approach is to work directly with only one or even a few streaming services. SO WHAT’S A MARKETER TO DO IN THE MEANTIME? You may be thinking that you’ll just wait on the sidelines until some of the challenges have been solved. If you do, you’ll miss out. Your video media plan should be diversified with a mix of digital, streaming TV, and linear TV ads—all informed and optimized by data. Streaming is exciting because it’s easy to get started, flexible with ad lengths, and provides performance metrics like completion rates that are easy to digest. You should be testing OTT & CTV on a platform that has access to inventory across a wide range of streaming services. That way, you find new audiences and figure out which networks, dayparts, and creatives work best. Marketers who’ve added linear TV advertising in addition to streaming have been able to get reach and scale as well as experience its halo effect—the increase of awareness driven by TV improves the performance on other (digital) channels, e.g. higher search quality score.  The future of TV isn’t quite here yet, but that doesn’t make the present unattractive. Philip Inghelbrecht is the CEO and Co-Founder of Tatari, a data & analytics company focused on buying and measuring ads across linear and streaming TV. Philip is also known as a co-founder of Shazam, one of the most widely-used music apps in the world. Prior to Tatari, Philip was also a founding employee and former president of TrueCar (NSDQ:TRUE). In addition, he previously ran business development at Rockmelt (acquired by Yahoo) and led sports and entertainment partnerships for Google/YouTube. Philip is also an active investor and advisor. Born in Belgium, he currently lives in San Francisco and when not spending time with his family, he enjoys skiing or kiteboarding.
STREAMING TV IS THE FUTURE. BUT THE FUTURE ISN’T ALWAYS TOMORROW
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October 30, 2019
thought-leadership
thought-leadership
By: Oxford Road The Sacred Triumvirate of Elements Essential to Response Advertising Just as the Star Wars Saga shall conclude with Episode IX, so too must Audiolytics™ with its 9 Key Components. With this installment of the Audiolytics™ Master Class, “Your journey nears its end.” Here’s where we’ve been so far… Audiolytics™ Key Component #1 – Setup Audiolytics™ Key Component #2 – Value Prop Audiolytics™ Key Component #3 – Positioning Audiolytics™ Key Component #4 – Demonstration Audiolytics™ Key Component #5 – Substantiation This week we will break down the three Audiolytics™ Key Components that most marketers will associate with the Call to Action (CTA). Former president and supreme commander of the Allied forces, Dwight D. Eisenhower said it best. [Audiolytics™] is the art of getting someone else to do something you want done because he wants to do it. Audiolytics™ Key Component #6 – Offer As we travel to the land of Limited Supply and Special Offer, the “wants to do it” is most important. We are not in the business of false advertising or merely selling hype. As John Caples says in the Fifth Edition of Tested Advertising Methods, you must filter every aspect of the advertisement through this question: “what argument would make you…part with good money in order to buy the product or service you are advertising?”  Would a GREAT Offer move you, better than any Offer available anywhere else? Would knowledge that the Offer has an element of Scarcity to it drive you to act? Would knowing exactly what Path to follow to take advantage of the Offer be the thing that induces you to purchase? Yes, yes and yes. Within the Audiolytics™ formula an Offer is more than just a discount. It is everything from a unique discount, to something FREE, a guarantee, or any other kind of incentive. Let’s look at  two advertisements, each promoting a ridiculous-looking hat which promises to grow back hair but separated by 95 years. Each ad makes the same Offer: a guarantee of “no cost” if the product fails to impress(1924) and “your money back”(2019). Similarly, there was a 1773 tea ad that read, “Excellent good Bohea Tea, imported in the last ship from London; sold by Theo. Hancock, N.B. “If it don’t suit the ladies’ taste, they may return the tea and receive their money again.”  Herein we are bound to receive objections that a money-back guarantee is not possible for your business. So work with what you’ve got. Consider the tactics applied by sage marketer James Jonathan, AKA, Jimmy Johns, with his cleverly easy to fulfill offer: Anyone can say it, but Jimmy John’s actually had the nerve to make it into a neon sign and hang it in the window. We discussed this idea, of digging deep for facts about the product or service—even if everyone does them, in the Positioning article. Such as Lucky Strike’s “Toasted” Tobacco and Schlitz washing their bottles with “live steam.” Because there is power in knowing the product deeply, you can bring those facts to the forefront in different aspects of the Audiolytics™ structure. All food smells and, in fact, all restaurateurs have no problem at all with you taking a whiff of their particular style of air. But Jimmy John turns that FACT into a FREE OFFER. Of course, there are ways to stretch and be creative about what an Offer can be, but at the top of the heap is good old price matching and money-back guarantees. A recent study by researchers at Northwestern’s Kellogg School of Management looked at which kinds of advertisement messages were judged most effective by consumers. At the top of the list were ads that included money-back guarantees and those that promised to match a competitor’s price for a particular product. Then, you can add to those foundational pieces with a Limited Time Offer, Percent Offer, Dollar Offer, BOGO, Gift with Purchase, White Paper, and Waiting List. In order for an Offer to drive the audience to take action, it needs to have Scarcity—you’ve got to give them a really good reason to ACT NOW. What would make you Act Now? Knowing there is an unrivaled Offer for a product or service that you want, but that the Offer will only be available until a certain time? Yes. To be a bit of a romantic with you, which I desperately am to my core, isn’t that what makes all the best things in life precious? Their fleeting nature? The seasons? Experiences? Our loved ones? Saying goodbye is deep in our nature. For, “The way to love anything is to realize it might be lost.” Audiolytics™ Key Component #7 – Scarcity Scarcity is most persuasive when it is real. For instance, when we’re running a test campaign we ask for the best Offer available anywhere and we make it truly scarce. It will only be offered through a specific date or, perhaps, it is tied to a seasonal event like Mother’s Day. Another way to talk about Scarcity is Limited Supply. This is an opportunity to dig deeply for the facts about inventory and supply chain. Can they keep up with infinite demand? I doubt it. If I had a Bitcoin for every advertiser’s website we crashed with traffic, I’d have sold them all in December 2018 and went water skiing each day on my private lake. And many companies intentionally limit inventories to keep up demand: DeBeers intentionally restricts the number of diamonds it distributes to keep prices high; toy manufacturers often release popular products in limited quantities to create a frenzy; Apple supplied its stores with limited numbers of iPhones to generate buzz; and luxury brands like Hermès create “waiting lists” for women who want to get their hands on $6,000 purses. Audiolytics™ Key Component #8 – Path Finally, there is Path—where must the audience go to take advantage of this tremendous opportunity? This is where I plead with all marketers, DO NOT outsmart your common sense. Where must the audience go? Make it simple. Like Albert Einstein puts it, “Everything should be made as simple as possible, but no simpler.” Is it a phone number? A vanity URL? A promo code? All three? What’s simplest? How will you attribute? How will they remember? If I tell you that you have to go two blocks up and one block over and then find the shop with the green door, go around back, knock twice, and when you hear a voice say “So how about that new iPhone?” and you respond, “I have a Pixel”, then knock three more times to be let in and get a special offer—are you going to do that? Or how about, “Text “Offer” to 12345.”? I can feel the “Yeah, buts…” coming out, so I’ll close this section with this: …as Walter Weir puts it, “The best copy testing machine is still a cash register.” In the final analysis, this is the biggest point of all: Is the advertising producing action on the part of its readers? When it comes to Offer, Scarcity, and Path, don’t be quick to dismiss the power they hold over your cash register ringing. If you don’t have an Offer, or Scarcity, and have a convoluted Path, you have hobbled your message. It may still connect emotionally. It may still give the audience a fond recollection of your brand when they see it again some day. But if you need it to make the cash registers ring, especially as you test out a new channel, then bring these three critical Audiolytics™ Key Components to bear and have your e-commerce team on stand-by because it may just crash the system. P.S. Don’t do an Offer that destroys your business. It needs to make good business sense. Here’s a cautionary tale from Hoover Vacuums that tells you precisely how a poorly planned promotion can really suck. We will wrap up the Audiolytic’s Master Class next month as we dive into the 9th, and final, Audiolytics™ Key Component, Execution. Execution entails an analysis of how you actually communicated the sequential Audiolytics™ Key Components 1 through 8 and is perhaps the most subjective of all components—stay tuned. 
Audiolytics™ Key Component #6, #7, and #8 – Offer, Scarcity, and Path
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October 23, 2019
thought-leadership
thought-leadership
By: Oxford Road OCTOBER 16, 2019 by Max Willens Digiday’s Max Willen writes that the “Beautiful Age” of Podcasting is coming to an end. This article does such a great job of covering the ever-changing landscape of the podcasting world and what the future holds that we believe it should be considered a must-read for anyone in the podcast space. Nice closing quote from General Danger as well. Enjoy! ____________________________________________________________________________ The IAB’s fifth annual podcast upfront could be the last one where platforms do not dominate in the proceedings. While last year’s IAB Upfront presenters focused, for the first time, on measurement and targeting, the unofficial theme of this year’s podcasting is platforms. Whether that includes events on stage — Pandora is a first-time presenter this year — or gossip off it, podcasting appears to be going in the direction of every other digital media format: dominated by a handful of platforms, with smaller individual publishers and networks getting creative to fight over what’s left. Some publishers will have some advantages when that switch happens. And a number of key questions, such as how advertisers balance between host-read and network-optimized ads, or how platforms will monetize shows on their platform, remain. But as podcasting speeds toward becoming a billion-dollar market by 2021, up from the $479 million generated in 2018, that growth will come from brand advertisers, who demand scale and ease from sellers. That means podcasting will inevitably become more like the display ad ecosystem: commoditized, automated, audience-driven rather than contextual. The podcast ad world has been craft; it’s destined to be mechanized. “It’s really hard to scale the program-specific, custom host-read stuff,” said an executive at one media agency that invests in audio. “It used to be death by a thousand cuts. … If you were interested in doing podcasting as a client, and you could work with two or three big partners, that is much more interesting than trying to do a hundred different deals.” The balance of power has not tipped yet, in part because the biggest platforms are still getting their ducks in a row; many of the acquisitions that brought podcasting onto platforms including Spotify and Pandora were made less than a year ago. “I think they’re still learning about what they bought,” said Stephen Smyk, svp of podcasting and influencer spending at the media agency Veritone One. But the rest of the industry is trying to get itself ready for a world where marketers expect mass reach and compliance with industry metrics. Late last week, Stitcher’s ad network, Midroll, gave shows in its network a timeline for moving over to a different hosting solution, as part of a gradual shift toward an impression-based system that would allow Midroll to sell advertising differently. “The rubber’s hitting the road,” Stitcher CEO Erik Diehn said. “There’s so much inventory out there right now that’s inefficiently transacted when you do it on an episode-by-episode basis.” That efficiency will allow more brand dollars to pool into the space. Brand advertising now constitutes 38% of podcast revenue, according to IAB figures; branded content accounts for another 10%. Those buyers are accustomed to simplicity and scale, two things that buyers say podcasting, to date, has struggled to deliver. Other players in the industry are acting accordingly. In August, Art19, the enterprise podcast hosting and monetization platform, announced it had launched an ad network, which would allow buyers to place ads on a listener-by-listener basis across 200 different shows. While individual publishers will never be able to deliver the scale that platforms offer, some hope to counter by rolling their podcasting into the multifaceted deals they are trying to construct for advertisers. Being able to construct an ad program that includes digital, print, audio and other formats could give publishers a head start in proving out how podcast ads fit into multi-touch attribution models, Soon said. “What we’re seeing is these platforms really following where the dollars are,” said Zoe Soon, the IAB’s vp of mobile. “It’s on publishers to say, ‘We have this audience; here are the ways we can reach them.’” Others, such as Barstool Sports, are planting a flag. Late Tuesday, ahead of Barstool’s first-ever upfront, CEO Erika Nardini uncorked a rant on Twitter about where podcast advertising was going, vowing that Barstool, which generates a third of its revenues from podcast ads, would never go full programmatic. “When you make ads the skippable middle man, they will get skipped,” Barstool Sports CEO Erika Nardini wrote on Twitter Tuesday.  “When you are a part of only one piece but not the entire conversation, you will get lost.” “This is unsurprising and media gentrification at its finest,” said Dan Granger, the CEO of Oxford Road. “Podcast started as a free-for-all, and those of us who were early enough into the space all benefited greatly. But now they are going to start imposing new rules and processes that dilute the value of every impression beneath what it was before.” ____________________________________________________________________________ Max Willens is a reporter at Digiday, where he covers platforms and publishing. Prior to arriving at Digiday, his work has appeared in WIRED, Ad Age, Newsweek and Crain’s New York Business. Thank you Max for allowing us to reprint here.
PODCASTING’S SMALL, BEAUTIFUL AGE IS DRAWING TO A CLOSE
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October 16, 2019
thought-leadership
thought-leadership
By: Giles Martin At Oxford Road, we’ve written extensively about using Audiolytics™ to develop creative assets for performance marketers. This week, we talk about branding. Our resident expert and EVP of Insights and Client Strategy, Giles Martin, shares what he considers to be one of the best brand campaigns of all time from his home across the pond. We dare you to not get “the feels.” John Lewis is a 155-year-old British high-street department store. If you’re not familiar with their commercial The Long Wait, we suggest you stop and click on the link before reading the rest of this article. Many American marketers may be unfamiliar with this campaign, but those with a more global outlook—especially from the UK—know it well. Why? It is one of the most successful commercials ever made.  The John Lewis Christmas commercials, which have become national events, have generated hundreds of millions of pounds of incremental profit for John Lewis and its employees (who are shareholders) and have become the global gold standard for story-driven branding and advertising. When CFOs & CEOs are doubtful of the power of effective advertising and brand building, ask them what else they have in their pipeline to drive a 37% increase in gross sales over four years. This campaign also grew Christmas sales every single year (between 4.8% to 13%). In a time where similar retailers had minimal or negative growth, or closed altogether, John Lewis’ market share grew from 22.5% to nearly 30%. Why is this commercial so successful? Let’s dig in… First, its appeal is close to universal. The story of a child waiting anxiously for the big gifting day to arrive is the story of the vast majority of every adult (today’s purchasers) in the UK. Thus, almost nobody is excluded. After all, though this advertisement is about Christmas, most cultures and religions have a day of anticipatory gift-giving. So, the addressable mental market (the potential for the campaign) is at an absolute maximum. Subconsciously, almost everyone identifies with the protagonist—projecting themselves into the story—thus making the ad instantly relatable by the masses. Second, it tells a story. Storytelling is a primal, potent, and ubiquitous element in human culture and a part of our neurological and psychological hardware. This particular commercial is powerful because it uses one of the most fundamental mechanisms of story to maximum effect: it sets and builds expectations, and then hits the viewer with a surprise twist at the end. This drives the drama, creates the emotional highs and lows and maximizes interest. Third, the emotional component is key. The emotional factor is now being widely adopted by advertisers, who finally got their arms around the decades-long sales debate of ‘rational vs emotional.’ If you are looking to build a brand campaign and move people to action, triggering strong emotions in the receiver of your message is the most fundamental and effective way to do it. The word ‘emotion’ even has the word ‘motion’ in it. Capture the heart and the mind will follow. Without emotion, you won’t get much of a response.  Fourth, the music is enormously powerful and well-chosen. The song,  “Please Please Please Let Me Get What I Want” by iconic British band, The Smiths, is intentionally NOT the original. It’s a distinctly different cover version by a fairly obscure artist, Slow Moving Millie. The genius of this choice is that it satiates both the brain’s desire for familiarity and its desire for something new at the same time. The familiarity with the band, the song, and the wide appeal of a stripped-down piano version, support and buttress the previously mentioned universality. And of course, the lyrics and the song title play a key role in setting up expectations—further intensifying the story and the underlying emotions. Fifth, the ad doesn’t use any words. This means it doesn’t activate the rational centers of the brain. It doesn’t draw people into the logical evaluation of the product or the brand. In fact, it allows the message of the advertiser to slip into the viewers’ subconscious information processing systems far more effectively. This is very much in line with Robert Heath’s impressive and plausible ‘new’ model of how advertising is processed. He claims that ads which bypass cognitive processing have the potential to be much more effective, and can even be so without consumers paying explicit attention to it (so much for the attention economy). Finally, the branding is outstanding. For a marketer to get away without mentioning or showing their brand for 87 of 90 seconds takes nerves of steel. You need the confidence that your ad is going to draw people in and that they will pay attention. What they do so brilliantly here, which I first learned about from the exceptional Chuck Young, is wait for the absolute emotional high point of the creative and then stamp the brand on it at that point. Given the primacy of associations to mind function, the power of the brand association is then maximized and the memory encoding is the deepest.  Note, finally—for all you hardcore performance marketers—this particular edit is a :90. They cut a :60 and a :120 too. Put away all your childish models of “TV optimization” that will tell you that you get the best out of TV by running :15s at 3am on the American Heroes channel. You are missing the point of TV. With guts, know-how, and insight you can add a zero or two to your company’s value with a good old fashioned :60 (or greater!) TV campaign. Are you a performance marketer ready to explore the world of brand? It’s not for the faint-hearted and it will not come without a fair amount of challenges. But with the right partners, a carefully planned creative strategy, a rock-solid media plan and maybe a Morrissey song, you’re a brand advertiser! If you would like to further the conversation on how a branding campaign would work for your business, email us—we’d love to chat.
LET ME GET WHAT I WANT – A CASE STUDY FOR BRAND ADVERTISING
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October 9, 2019
thought-leadership
thought-leadership
By: Oxford Road and Robert Glazer Can we disagree with a person’s ideas without passing judgement on the person?  On the heels of our post last week about how challenging brands use moments of media controversy to leverage their influence and elevate the national discourse, we’re providing a guest-post on the same topic by our friend Robert Glazer. In his most recent Friday Forward email, he also challenged readers to make a positive change in the world within their own sphere of influence. We hope you find it elevating in both your life and your business. Enjoy. I typically like to keep up with what is going on in the world, but lately I just can’t handle watching or reading the news or any social media related to it. I get it, negatively sells. But the reality is that consuming this inordinate amount of negative news only serves to breed hate, fear and discontent. I believe it’s a contributing factor to the record levels of anxiety and loneliness around the world. Our daily diet of negative input is an addiction that we can’t seem to break. Connected to this is our declining communication with one another.  We seem to have shifted from challenging and respectfully disagreeing with ideas to attacking the person stating them. Nowhere is this more evident than on social media.  People now seem to think it’s perfectly normal and appropriate to chastise and belittle one another rather than try to understand different perspectives
Rise Up
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September 25, 2019
thought-leadership
thought-leadership
By: Stew Redwine The Audiolytics™ Master Class continues. Here’s where we’ve been so far: Audiolytics™ Master Class Overview & Introduction Audiolytics™ Key Component #1 – Setup Audiolytics™ Key Component #2 – Value Prop Audiolytics™ Key Component #3 – Positioning Audiolytics™ Key Component #4 – Demonstration Now, for Audiolytics™ Key Component #5 – Substantiation Why should anyone believe your ad? Cialdini says it’s the use of Social Proof and Authority. Aristotle posits that one must use Logos (reason) and Ethos (the credibility of the speaker). Jason Harris, author of The Soulful Art of Persuasion, says great advertising is emotional, not rational. Regardless of the argument, this problem isn’t new. In his 1944 tome on advertising, Diary of an Ad Man, James W. Young mentions the centrality of this issue to advertising and offers a solution: “Every type of advertiser has the same problem; namely, to be believed. The mail-order man knows nothing so potent for this purpose as testimonial, yet the general advertiser seldom uses it.” If someone close to you were to go on and on about how great a product or service was, wouldn’t you be inclined to take note? Have you ever asked friends, family and associates if they’ve used a product or service themselves? The same sort of credence we give to those close to us is what we lend to celebrities, the hosts of shows we know and trust, and even respected professionals or experts. The “Doctor” endorsement may not be as trusted as it used to be, but even the word  “Scientist” is enough to gain most people’s confidence. Whether it is a testimony from someone you know personally or not, as long as you trust them you are much more likely to be persuaded. Testimonials are only one of several “prove it” facts, as outlined by Victor O. Schawb in How to Write a Good Advertisement, that can be used to substantiate the claims in an advertisement. Victor O. Schwab’s List of Prove It Facts* (an amplified version of the list first compiled by G.B. Hotchkiss…we’re all standing on the shoulders of giants, aren’t we?) Construction Evidence includes facts about materials and manufacture of the product. Performance Evidence includes the achievements of the product in actual use. Testimony of Others includes Customers, Experts, Awards Won, and Sales Records. *Schwab includes one other item in this list: Test Evidence, which includes Guarantees and Free Samples. This is located in Audiolytics™ Key Component “Offer,” which is to be covered in the next installment in this series. Whether it is mentioning the number of customers, media mentions, or other meaningful evidence, like Ogilvy’s famous ad for the luxury car brand, “At 60 miles an hour the loudest noise in this new Rolls-Royce comes from the electric clock,” the function of all of these elements is to give the audience confidence in your claims. The more specific the better. How many of these burgers have you sold? Over 1 Billion. So, how big is your network? It’s America’s Largest 4G LET Network. How many Presidents love your sheets again? Three. Though there may be a certain cynicism amongst advertising professionals about the use of facts and figures in an advertisement, without them how can anyone make a truly informed decision? If we utilize emotions ONLY, how are we advertisers any better than the Snake Oil Salesmen of old? Who, when their “snake oil” was examined, after selling quite successfully at the Chicago’s World’s Fair, (where they even killed snakes in front of the audience) was found to have ZERO snake oil in it1!  That doesn’t mean there is no place for spectacle when it comes to Substantiating your claims. Take Krazy Glue’s TV Commercials, showcasing to the world the strength of their glue. There are plenty of ways to talk about and show why your product or service can do what you say it can do, and how it has done it for thousands, hundreds of thousands, or even millions of people. And it doesn’t hurt if some of those millions are a podcast host the audience trusts or someone else they trust as an authority. One of the greatest promoters of all time understood this and used it to great effect when selling his patent medicines: “Barnum started out as a patent medicine salesman, shouting the benefits of his concoctions by the use of wild, typographic displays to attract attention. He filled these ads with agonizing testimonials describing the painful symptoms his medicines would cure, and followed all of the above with dignified endorsements from crowned heads and members of the U.S. Senate attesting to the effectiveness of his cures.” One final thought on Substantiation as it relates to Marshall McLuhan’s practically sacrosanct phrase, “The medium is the message.” The level of “polish” of your ad matters. It may not matter as much as some may want, especially those peddling big production budgets. But the very quality of your ad can substantiate, in the audience’s mind, the quality of your good or service. If you see a sponsor all over a nationally televised major league sporting event, you’re going to assume, even if subconsciously, things about that advertiser. All too frequently, advertisers use superlatives all day long. But they don’t use meaningful facts, figures, or even testimonials to assure their prospects that they can actually keep the promise they’re making in their advertisement. So, let me leave you with a couple questions… Did you buy your last cellphone based on the facts about the performance of their network? Or Based on how their ads made you feel? 1Advertising in America, The First 200 Years by Charles Goodrum & Helen Dalyrymple
AUDIOLYTICS KEY COMPONENT #5 – SUBSTANTIATION
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September 18, 2019
thought-leadership
thought-leadership
By: Andrew W. In 2005, Howard Stern shocked the world by leaving terrestrial radio and accepting a $500 million dollar deal to move his show to Sirius satellite radio. In 2015, he renewed with a 5-year deal for $90 million per year. People were blown away by the numbers. He was making out like a bandit! Had he been a CEO receiving the same pay, he would have qualified as the third highest paid CEO in America in 2014. As of today, Howard is getting seriously ripped off. Here’s why… Last year I helped a few friends grow their podcasts. They had decided to forgo advertising and instead fund their shows using a membership model. Basically: a small percent of their audience would pay around $5-$10 a month to receive extra content like extended and Ask Me Anything episodes. As I dug into their listener, download, and revenue numbers, my eyes started to bulge out of my head. They were sitting on one of the best business models I’d ever seen. What had started as a way to avoid reading soul sucking underwear ads had inadvertently created an amazing recurring revenue machine. While their revenues were still small, it didn’t take me long to realize that subscription podcasting has many of the same characteristics of a SaaS software business (recurring revenue, predictable growth rate, predictable customer lifetime value, predictable churn) with none of the downsides (expensive R&D, expensive marketing, ruthless competition). Every tech blog gushes about the podcasting industry because of big acquisitions by Spotify and Luminary, but nobody is talking about what seems obvious to me: The transition from advertising to a subscription model is going to make podcasters billions of dollars and mint a ton of millionaires. Maybe even billionaires. In fact, it may have already minted a billionaire, but more on that later… The $228-million-dollar man Historically, while big radio and TV personalities get paid very well, the lion’s share of the profits go the broadcaster (CNN, ABC, iHeartRadio, Virgin, Sirius, etc). For example, while Anderson Cooper gets paid around $11 million per year, CNN makes significantly more than that from his show. As they should. CNN does most of the work and takes on all of the risk. They sell the ads, provide an expensive studio and a team to run it, promote the show, provide global distribution (satellites, antennas, and cable networks), plus a laundry list of other expensive and difficult stuff. These requirements are complex and not easily met without a ton of money and a huge team. So, Anderson Cooper can’t easily go independent and cut out the middleman in cable news (quite yet). He would need tens of millions of dollars worth of equipment, a huge team of people, a studio, ad sales people, and distribution. He’d either need a deep pocketed company like Amazon or Netflix to back him, or to go out and raise a ton of money, which would be risky. It’s still extremely complex and expensive to produce high end video. But what blows my mind is that someone like Howard Stern can reproduce his show as a paid subscription podcast anytime at almost zero cost, cutting out the middleman (SiriusXM) and reaping all of the profits himself. Like newspapers, the cost of podcast audio production — especially talk formats — has been reduced to near zero. Antennas, cable networks, and satellites are now obsolete. His only cost as it scales from one to one million listeners? Hosting. Here’s a made up but probably directionally accurate breakdown of costs in two scenarios: SiriusXM’s 2018 subscription revenue was $4.6 billion. Let’s assume — and I think this is conservative — that just 5% of those subscribers come for Howard. *Rough numbers based on expense percentages listed in Sirius’ financial statements. This is a best guess. Howard’s contract expires in December 2020. He’d have to be insane to renew it. With a small amount of upfront cost and some insanely simple tech (more on that later), he could be making an extra $138 million a year and have complete control over his content, business, and creative output. Podcasting’s first billionaire? Take a look at Joe Rogan, who currently has the most popular talk show podcast with over 200 million downloads per month. This number comes from Joe himself¹, but let’s assume he was exaggerating and it’s only 100 million downloads per month. Assuming he sells ads at a low $18 CPM (cost per thousand listeners) and sells out his ad spots, he’s making approximately $64mm in annual revenue. If he’s on the higher end, at $50 CPM, he could be making as much as $240mm per year². The only factor that would change this is how many free ads Joe gives to companies that he has a personal equity stake in (like Onnit, the supplement brand he co-owns). That means that Joe makes somewhere between $64-$240 million per year in revenue from his podcast advertising alone—and that’s handicapping his audience by half what he claims to have. That number also doesn’t include any additional revenue generated from his wildly popular YouTube channel, which has over 6 million subscribers. Estimated per episode listener numbers for Joe Rogan vs. Howard Stern Now imagine how insane those numbers could get if he converted to a premium subscription model like Howard Stern. Even if he kept the show free and offered ad-free streams, or an extra episode per week for $5-$10/mo, the numbers would boggle the mind. Based on existing advertising revenues alone, Joe Rogan could easily be worth over a billion dollars, even if he doesn’t realize it. If estimates are correct, he owns a business that produces somewhere in the neighborhood of $60-$235 million/year in profit and is likely growing at 30–50% annually (assuming his audience is growing alongside the podcast ecosystem)³. If it were publicly traded, his podcasting business could easily fetch a valuation in the billions. This comes as no surprise to the Chinese China has pulled ahead of us in podcasting. Where the North American podcast industry was a measly $479 million in 2018, China’s clocked in at over $7 billion (23x!). What accounts for the huge difference? Chinese podcasters have moved to the subscription model. They get their most loyal listeners to pay for member-only content instead of monetizing using ads. Podcasters in China can make over $8m a year with just 250 thousand listeners. In contrast, Serial, America’s most popular podcast ever, made about $500k in ad revenue in its first year. That’s after 250 million downloads per episode! The world’s greatest business model “A good business is like a strong castle with a deep moat around it. I want sharks in the moat. I want it untouchable”  –Warren Buffett Warren Buffett talks about how competitive moats and pricing power are the keys to a great business. By moat, he means that the business has something that protects it from competitors. Competitive moats can come in many shapes and sizes, but one of the most powerful moats is a strong brand. There’s a reason why you buy Coke and not RC Cola, despite the fact that it’s roughly similar and a quarter of the price. People have a deep connection to the Coke brand and they are willing to pay a premium to get it. In podcasting, the host is the brand. If you love Howard Stern, you can’t replace him with a cheaper alternative. This is why Sirius pays him so much: people are committed to listening to Howard Stern, and they can’t listen to him anywhere else, so listeners are willing to pay for an expensive monthly subscription. What’s more, they can charge a high price and continue to raise prices every year. This is what’s called pricing power. Joe Rogan and Howard Stern are like Coke, except with even higher profit margins. There’s literally no substitute for them. The only risk to the “moat” is them getting hit by a bus. As long as that doesn’t happen, they have one of the world’s greatest businesses, practically immune to disruption. But what about Luminary and Spotify? Let’s talk about the elephants in the room: Luminary and Spotify. Won’t paid podcasting just go the way of Netflix, where someone like Luminary just pays podcasters huge Sirius-esque deals to be on their platform? I don’t think so. Here’s the #1 place where podcasting differs from film and TV: cost of production and distribution. Here’s the pitch Netflix gives to top TV and film producers: “Come to Netflix. We’ll give you the tens of millions of dollars that you absolutely need to make your show. Unlike the big studios, we won’t make you go through a frustrating approval process, and we’ll mostly leave you alone to make it how you see fit. Oh, and by the way, your potential audience will be larger than traditional network television.” It’s a pretty good pitch, right? You need somebody to put up the cash and distribution to make your movie no matter what, and your only alternative (dealing with studios) is a bureaucratic nightmare. Netflix makes it easier, providing the cash (or maybe even more cash) to make your show upfront, and leaves you alone to get it done. Plus, you have a larger audience and make similar or slightly more money. No brainer. Now onto Luminary… Here’s the pitch Luminary gives to podcasters: “Hey I’ll give you…distribution? No wait you already have that for free via iTunes. I’ll give you…the money you need to produce your show? No wait you can do that with $2,000 worth of equipment. I’ll give you….some money upfront? Yeah. That sounds good. Not as much as you’d earn if you just monetized it yourself though. Oh, and by the way, your audience will be 1000x smaller than if you listed your podcast on iTunes and your audience will hate you for forcing them to subscribe to a service they’ve never heard of.” A lot less attractive. Spotify, on the other hand, could potentially do some Howard Stern/Sirius-esque deals. It at least has a significant audience of existing subscribers and ways to drive even more revenue per customer outside of podcasting (music). That said, for an already at scale podcaster like Joe Rogan it’s far less attractive… Here’s the pitch Spotify would make to Joe Rogan: “Hey Joe, I know you’re already making more money than you know what to do with, but how about we give you an extra $75 million upfront in order for an exclusive on your show. It won’t be available anywhere except to paid Spotify subscribers, so that cuts out most of your fans, and they will be pissed off because they have to subscribe to Spotify, but you will make more money. Oh yeah, and by the way, your audience will probably be at least 10x smaller, in the short-term.” Not super attractive for somebody like Joe Rogan with an existing audience and the ability to monetize it themselves. I can see Spotify being successful with podcasters who haven’t gotten to scale or haven’t monetized well, but it’s a no brainer for most to stay independent if they know what they are doing. In summary, I think Luminary is in a tough spot, Spotify will certainly be able to sign some exclusives if they want them (with small and up-and-coming podcasters), but that the big personalities who monetize correctly can stay independent and make an absolute killing on their own. An accidental business for accidental businesses people Back to the friends I was helping… As I dug into my podcaster friends’ tech setups, it was a mess. They had set up their membership systems strewn together using a ramshackle bunch of software. WordPress hacked together with plug-ins funneling into a PayPal account, with some MailChimp sprinkled in for good measure. Nothing worked together, and they were leaving a ton of money on the table. Payments would bounce and nothing would happen. The software wouldn’t retry the card or send them an email. Listeners would share out their subscriber RSS feed and thousands of people would pirate it, racking up massive hosting bills. There was no way to track how many subscribers were sticking around, or even figure out what a subscriber was worth so we could advertise. But the most important thing was that it was a huge pain to configure and took months of manual developer work to set up. As we worked with more and more podcasters, we realized that there had to be a better way. So we fixed it. In trying to solve this problem for our podcaster friends with their accidental amazing businesses, we built an accidental amazing business of our own. We’re excited to finally share it with you. It’s called Supercast, and it makes it easy for any podcaster to switch to a subscription model. In a nutshell, it’s everything a podcaster needs to go from having to read deodorant ads to sweet, sweet recurring revenue and true independence. Podcasters can use it to fully move to a subscriber supported model, or just offer an ad-free stream or extended episodes as a special benefit for listeners who want to pay for it. In fact, its already being used by top podcasters like Peter Attia, who liked it so much he became our first investor (alongside fellow podcasters Shane Parrish and Rhonda Patrick). A few of the coolest features: Your listeners don’t need to install a special app or anything. They just click a link in your show notes, pay in 10 seconds with Apple/Google Pay, then subscribe to their new subscriber feed with one click. Supercast gives you in-depth analytics that show your monthly recurring revenue, average revenue per listener, listener lifetime value, and more valuable stats. These terms might sound nerdy, but they will let you accurately predict your growth and even buy ads to help you grow faster. It also automatically busts feed fraud. If someone shares out their subscriber feed, Supercast warns you, and sends them an email telling them to knock it off (instead of racking up a $10,000 hosting bill). I won’t bore you with all the other features, but if you think I’m onto something with this subscription podcast stuff, you can check it out here. Now go use it to become the next secret billionaire podcaster 😉 -Andrew (@awilkinson) You should follow him on Twitter ¹ On a recent interview with Jordan Peterson, Joe said that he gets over 200 million podcast downloads per month. ² With 18 episodes per month, that means each episode gets approximately 11mm downloads per episode. Midroll estimates that podcast ad CPM (cost per thousand listens) rates range from $18-$50. On average, Joe Rogan reads 3 to 4 ads per episode. ³Podcast listenership grew 51% in 2019, and has averaged 37% annual growth since 2013. Numbers from Andreesen Horowitz.
Howard Stern is Getting Ripped Off
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September 11, 2019
newsletter
newsletter
By: Roy H. Williams Amateur ad writers assume everyone makes decisions based upon the same criteria they use. This causes them to unconsciously frame their messages to reach people exactly like themselves. Professional ad writers frame their messages to speak to the felt needs of a specific consumer. People are multi-dimensional. We make decisions to purchase based on a variety of criteria, but two of the big ones are Time and Money. “Time and Money are interchangeable. You can always save one by spending more of the other.” – Pennie Williams A person who feels they have no money and no time is buried in financial and relational obligations. A person who believes they have more time than money is a bargain hunter. A person who has more money than time is overworked and highly paid. A person with lots of money and time is looking for something to do. Consciously or unconsciously, every ad is framed to speak to one of those four perspectives. It isn’t really about whether we can afford to spend the money. It’s about whether we FEEL we can afford to spend it. A person may feel they have the time, but not the money, to purchase a product in one category, but later that day feel they have the money, but not the time, to purchase a different product in a different category. We evaluate messages – news, information, and advertising – based on Relevance and Credibility: Relevance: “Does it matter to me? Do I care about this?” Credibility: “Do I believe it?” A message high in relevance but low in credibility is hype. “I would be interested if I believed you.” A message low in relevance but high in credibility is a tedious waste of time. “I believe you, I’m just not interested.” Are you speaking to the felt needs of your customer, or are you speaking only to yourself? Are the things you’re saying believable, or do they sound like unsubstantiated hype? Identity Reinforcement and Self-Expression: We buy much of what we buy to remind ourselves – and tell the world around us – who we are. A surprisingly high percentage of purchases are about self-expression. We bond with organizations that show us a reflection of our best self-image. When we perceive that an organization shares our outlook and our beliefs, we prefer them and their products. Win the heart and the mind will follow. The mind will always create logic to justify what the heart has already decided. Roy H. Williams – – – HERE is the post in entirety. The Influencer suggests subscribing to the Monday Morning Memo by clicking HERE. Roy H. Williams is the author of the New York Times and Wall Street Journal bestselling Wizard of Ads trilogy of business books. His Monday Morning Memos have been read by people worldwide since 1994 and he has never missed a Monday! He and his wife, Princess Pennie, are the founders of Wizard Academy, a 21-acre 501c3 school for entrepreneurs that overlooks the city of Austin, Texas from atop a plateau that rises 900 feet above the city.  The school is administered by a 9-person independent board of directors.
How We Decide to Purchase
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September 4, 2019
thought-leadership
thought-leadership
By: Dan Granger Make Way for The Internet of Voice Part 1, Duck Pizza! An Idea Before Its Time Part 2, Smart Speakers; The Trojan Horse of Audio Part 3, Smart Speakers In Your Delorean & What Happens Next For the past half-decade, few industries have received such adulation or self-congratulation as Podcast. Oxford Road has shared this enthusiasm throughout the ascent. Yet amidst the deafening fanfare, there is a much larger movement afoot, which stands to upend the audio landscape for marketers and transform the way consumers, corporations, and governments deal with voice. Relatively speaking, Podcast is only a precursor to the forthcoming revolution. What follows is the first installment in a four-part series written by Oxford Road Founder and CEO Dan Granger as he guides you through the past, present and future of a voice-connected internet, and all that it portends. This series of editorials is a must-read for both brands and media organizations if they are to seize the opportunity it represents, before it falls into the hands of faster-moving competitors. For 1:1 consulting to ensure your brand is prepared for Internet of Voice, please contact voice@oxfordroad.com.  Last week, we looked at the backstory behind The Internet of Voice. In this second installment of our 4-part series, Oxford Road Founder and CEO Dan Granger breaks down how smart speakers are setting the stage for a full-on revolution in audio. If you thought the meteoric rise of Podcast was exciting, get ready for what smart speakers are about to do.  If you missed part one of this article, click HERE.  For 1:1 consulting to ensure your brand is prepared for the Internet of Voice, please contact voice@oxfordroad.com.  Fire up the Flux Capacitor! This week we travel to a world reimagined through the future convergence of Voice, 5G and the Internet of Things. In the third installment of our 4-part series, Oxford Road Founder and CEO Dan Granger shares a glimpse of what’s possible as smart speakers transform the world as we know it. Next week we’ll return to Hill Valley to take a look at practical applications for marketers. For now, buckle up as we accelerate to 88MPH.  If you missed the two previous parts of this article, click HERE for part 1 and HERE for part 2. For 1:1 consulting to ensure your brand is prepared for the Internet of Voice, please contact voice@oxfordroad.com.  ____________________________________________________________________________ The call came out of the blue. Fate had brought us together and we must meet at once. He had initiated the second coming of Google and had not a moment to spare. His name was Robert Blaisch. Fifty-seven years old, weathered, but bursting with vision and a deep understanding of the inner workings of emerging technology. A former hippy restauranteur with a Berkeley Degree, Bob was the father of “The Voice Internet.” This overwhelmingly ambitious tech company had spent ten years in stealth mode before claiming to be a tech company or “in stealth” became commonplace. Since 1997, he doggedly pursued his vision of an interconnected world where voice would give us instant access to anything imaginable, or at least commensurate with what you could get on the internet. He had purchased the vanity phone number 1-800-555-5555 to serve as the single point of entry and operating system for a new worldwide web of audio. His laboratory was buried below the Louise Green Millinery Co. along the 405 Freeway in West Los Angeles. I was in my late twenties and reaching for minor innovations in the radio industry. Immediately, I fell head over heels for his mad scientist routine and would be Marty McFly to his Doc. I set up pitches and leveraged my radio experience to give him contact with the industry he sought to re-engineer.  “Duck Pizza!” This he would shout into his cell phone as a demonstration of the platform’s capabilities to fulfill even the most obscure of fantasies for transacting commerce via voice command. He would trot out surrogate father and Academy Award Winning Actor Martin Landau to bring some old Hollywood charm and credibility to his offering. On paper, his strategy was flawless. Problematically, every demo seemed to fail mid-pitch as his speech recognition software could not keep pace with his vision. Any enthusiasm from corporate executives waned with every botched demo. We cobbled together a few small deals to test its usefulness to advertisers, but the technology could not support a sustainable business. Soon I moved on and redirected my energy to make way for the coming of the Great Podcast Revolution. Bob fought valiantly for another decade, ultimately scrapping The Voice Internet for parts and selling the world’s best vanity phone number to a law firm. Two years ago, all out of money and a Rolodex long worn thin, Bob awoke from his impossible dream. The Voice Internet was disconnected.  In a tragic coincidence, The Voice Internet’s demise occurred at the precise moment in history that a voice connected internet was reborn in the form of Amazon Echo, Google Home, and the Apple HomePod. All along, Robert Blaisch had been right in his vision, but wrong in his timing. And, perhaps, his execution.  In technology, timing is everything. But like gazing at the stars with the naked eye, what appears to be the present is only an approximation of the way things used to be. To predict where things are going, we must triangulate—from the known past as well as our imagination. For those of us who are not Technological Futurists by trade, how are we to live and adapt to the changing of an era? We have now witnessed The Information Age and watched it dismantle and reorganize our reality as we understand it. Today, we feel the tremors of a new wave in technology. We know that the ground on which we stand is about to shift again, exponentially evolving from what we’ve already seen. For the first time, we are legitimately unsure of our future value or ability to compete with the forthcoming capabilities of machines.  —————————————————— PART 2 ——————————————————— If there were a prom for the telecommunications industry in 2019, Podcast would be the belle of the ball. Podcast has become the most adored, talked about, and self-congratulated medium in the last 50 years. As a commercial industry, however, it still hasn’t cleared the $500 Million mark. Podcast is not even 4% of the terrestrial radio business, or 10% of the Satellite radio business, or one-third of Pandora. This isn’t even Roku money—though rampant enthusiasts are quick to point out that meaningful capital is beginning to flood the space. The prestige has undoubtedly risen with the entrance of Blue Chip Advertisers, seven-figure-per-season production budgets, and nine-figure publisher valuations and purchase prices. One-third of Americans allegedly listen monthly, although a cohesive measurement approach remains a leading challenge. Indeed, we are a few short years from being considered a Billion Dollar Industry, which means it will finally get close to the value of the free advertising received from fawning trade publications which talk of little else. But then what? It will still be less than 1% of digital revenue.  Deservedly, Podcast has been a rising star for the past five years, much-pronounced since the launch of the pervasively popular Serial. So much so, that your dedicated author was able to build a leading advertising agency for direct to consumer brands with podcast placement at the center. But what has podcast achieved technologically? It’s offered portability and has made a treasure trove of pirate radio stars—over 700,000 of them—more accessible. But ultimately, it’s just a better version of the walkman. Because of the depth of access to content that was easy to create, Podcast scratched an itch that mainstream media could not and has afforded us a renaissance in programming quality not seen since the advent of radio itself. Podcast is not going anywhere soon, but it is better thought of as an on-demand version of radio, or “streaming audio” if you prefer. In light of the changes occurring beneath the crust of the telecommunications industry, Podcast is more like a Red Dwarf. A tour de force, definitely, but a first act to the oncoming fundamental disestablishment of everything we’ve understood about the transmission of audio and how it impacts our lives. Make no mistake, it is the coming capabilities exploding from our smart speakers that best deserve our focus. Do you hear what I hear? In less than five years, Amazon, Google, and Apple (Market Cap north of $2.5 Trillion at time of writing) have put smart speakers into the hands and homes of more than 50 million Americans—with half of those owning two or more. The smart speaker, virtual assistant, or home automation device (as it is sometimes called) is “an Internet-enabled speaker that is controlled by spoken commands and capable of streaming audio content, relaying information, and communicating with other devices.”  Though championed by titans and heading toward inevitable ubiquity, the current capabilities of the smart speaker are almost laughable. Modern usage is not much further advanced or reliable than a clock radio with a thermometer, mixed with audio’s version of AskJeeves. In theory, it is a personal shopper if you’ve ordered the product before or Amazon wants you to buy it. It’s a whole-house remote control for your mouth if all your smart devices have developed seamless integration. An audiobook library as well as a researcher. It’s your secretary. It’s a food delivery service. It’s a game. It’s someone to keep you company. Many worry it’s a spy. It’s Google. But not really. Not yet. “Alexa, tell me when you’ve worked out the kinks” may be well and good for consumers who have not yet seen the capabilities and convenience prove more valuable than the intrusiveness, limitations, and loss of privacy. Working professionals and industry cannot afford to take this approach. By looking at the history of telecommunications, we get a glimpse of what lies ahead. Consider the telegraph. These text messages of yesteryear hit their stride in 1837. But the telephone and phonograph lagged until the 1870s, while the radio was nothing until the turn of the century. Audio technology may advance slower than visual communications, but when it catches up everything changes.   To use a more recent metaphor, smart speaker technology today is more like the days of dial-up internet access. When broadband stepped onto the scene around 2003, things got interesting. Entertainment, commerce, information storage and mobility were all radically transformed in the decade that followed. Google, Apple, or Amazon, your smart speaker may be acting like America Online at this moment. However, 5G is going to help it catch up in short order. In simple terms, that means digital information is about to be processed between 10-100 times faster than it is today and should be available from coast to coast in the next 12-24 months. Now consider that, in 2019, smart speakers are expected to grow faster than any other IoT device category.  It is said we are entering the post-smartphone era. We will not use this venue to explore the privacy implications or Muskian concerns of cyborg wars nor robot dictators. These topics have their place, but our immediate aim is to side-step them. Our chief goal, dear reader, is to help you stay employed and thriving as these technological advancements march forward, with the wind at your back rather than blowing against you. —————————————————— PART 3 ——————————————————— So what comes next? With this new speed of information processing, you will suddenly find your smart speaker smarter—and growing more so every day. No longer just a device that can listen and respond. It will move toward more advanced prediction and personalization as making recommendations from machine learning will become exponentially more sophisticated and useful.  Imagine calling a customer service line where extroverts would rather deal with the machine than a live agent. Soon, it’s also a companion who shares your interests and converses with you about them in ways we have only seen in fiction. Your smart speaker is a coach and a teacher. This teacher, however, has all the world’s knowledge and can distill it into words and voice that appeal to your personal learning style and preferences. Siri takes on the voice of your desired celebrity, like what Waze does today, but directing you through your life—not just traffic—and infinitely more adaptable. It can play nanny to your child while you’re cooking or help with homework. Alexa is your therapist.   Remember social media? How would you like to be transported into conversations with someone whom you’ve never met but are more compatible with you than 99.9% of the people you encounter in-person. Perhaps this could help in dating. Don’t bother filling out a profile, as your smart speaker has been filling it out for you as it observes your interactions and interests during your every waking hour for years. Wait until it matches you with compatible users live, based on any criteria you can think of, ready to explore any topic. The world just became infinitely smaller.  As the IoT evolves with equal rapidity, the usefulness of your smart speaker will be amplified by devices dealing with other senses. How will sound engage with sight, smell, taste, and touch? Are you hungry? Wearable technology will know what food will balance your taste preference, mood, weight goals, nutrient deficiencies, food allergies, and more so that you don’t have to think of what you want for dinner. Approve Alexa’s suggestion, and a drone will deliver the perfect meal to your door in minutes. Are you lonely, but don’t want to deal with human interaction? Proxies of real people await your company. Recorded data from other users can be accessed, forming a composite of that person to provide a credible approximation of what statements they might make, how they would respond to your question, their voice—with their speaking patterns, accents, intonations, vocal tics, and incredible likenesses. The more data that has been captured by or about an individual, the better they can approximate them. In the absence of data, it can extrapolate from what is known and statistically give probable statements from lookalike personas. You can now watch any movie, show, or sporting event with anyone you desire, whether you’ve met them or not. Adjust the settings if you would rather that they hold their complaints. It can raise the dead.   What would Abraham Lincoln do? At some point, an apparition will tell you. Once all his speeches, letters, testimony from witnesses, images, and recreations have been fed into a central learning system, 3-D Holograms may bring his being into your physical space. How many others have passed away that are now available to engage with you?   How far are we from AI learning so much about our preferences and response patterns that it can effectively predict our thoughts and decode our imagination? At what point will it know what we want before we want it as well as what we are willing to do to get the things that we want? The possibilities may be too extraordinary to consider for our immediately practical purposes.    How, then, shall we live? One stage at a time. When we bought our first iPod, we didn’t know we were creating the podcast industry or that this device would evolve into the smartphone. The first step is to understand that your smart speaker is more than a modern radio to keep in your home. It is infinitely learning and expanding in its ability. We have discovered a new world, and now it is for us to till the soil. —————————————————— PART 4 ——————————————————— TBD: The CALL TO ARMS Think back a quarter of a century. If you knew then what you know now, what would you do differently? How would you direct your energy to be ready for a world of web pages and search engines? Let’s start here. Pay less attention to every shooting star lest your back be turned at your only chance to catch Hailey’s Comet. The Internet of Voice has finally arrived. The next ten years will be unlike any time in human history. Now, what are you going to do about it?
The Internet of Voice 5
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August 28, 2019
thought-leadership
thought-leadership
By: Dan Granger In four short months, we’ll come roaring into the new ’20s. No one denies that technology is rewriting the rules for nearly every industry, but what it looks like at the next plateau leaves much room for debate. Today we move toward the conclusion of our series built upon the premise that connected voice means revolution. The mass-market penetration of smart speakers with voice apps will lead the next wave of IoT advancement. It will also tear down and rebuild the world of audio as we know it. There is only one question: What are we supposed to do about it? If you’re a marketer, you are being put on notice.  It isn’t all that fair, really, because the fundamental rules are changing so frequently—pricing & algorithm changes on major platforms, increasing privacy concerns slowing your ability to target customers, new definitions of corporate responsibility and hopscotching around controversy in pursuit of an increasingly polarized populace. It’s a lot to keep up with and you only have so many hours in a day. Still, your choice is clear. Either embrace the coming changes in voice or be eaten by them. Consider this—what we knew of as radio is being systematically uprooted and replaced by smart speakers. This new technology that is invading our homes, cars, and smartphones will usher in immediate opportunities for marketers to evolve the industry in ways unseen in our present age. Here are a few predictions as to what marketing capabilities are around the corner before we get into immediately practical applications for brands. 1. Navigability Well beyond the presets in your dashboard or the dial on your clock radio, smart speakers will allow long chunks of content to be broken up and navigated with voice commands—far beyond what podcast or streaming have allowed so far. For example, imagine a three-hour radio show covering 20 different topics now sliced up and available for you to navigate based on your interest. Speed up or slow down. Skip to the next topic. Seamless navigation and customization of content through audio will reach levels that we are accustomed to experiencing visually online today. 2. Interactivity:  Beyond customized versions of the content you are consuming, connected voice will allow you to go deeper into any content by responding to what you hear. Perhaps you’re listening to your NPR Flash Briefing and want to understand the history of trade relations with China. Your smart speaker will enable you to learn more “like content” from the program provider you are currently listening to or that of others. Consider the implications for marketers. You can now port someone from an advertising message to a full sonic immersion into the brand. Or in the case of devices that include screens, you will be able to explore and navigate visually as well.  Included will be the ability to respond to ads in real-time and engage at a level which marketers have only dreamed.. Tired of promo codes and vanity URLs? How about getting connected to a live agent, or offering the ability to  connect with a branded Skill or voice app? 3. Commerce! While difficult at this present stage, voice commerce is already possible—as exhibited by 1-800-FLOWERS.com. Purchase products or capture coupons via real-time response. No doubt this functionality will favor products available on Amazon Prime for Alexa users, but the opportunity has nowhere to go but up. Such efforts are an ambitious undertaking but worth considering for e-commerce brands that have already entered the channel. The key here is to remember that if you build it, they may not come. Therefore, an intelligent promotional strategy is required to turn your voice app into a meaningful sound shopping experience. This is so large an issue, it deserves a series of its own. For now, just remember that the work doesn’t stop after building a presence. You MUST promote. 4. Targetability More than ever, marketers will use audio to target audiences based on scale, including targeting and re-targeting customers online using first or third-party data derived from voice apps themselves. We are still a ways away from this being useful or having large enough pools of impressions to warrant slicing into targets and still achieve any meaningful scale. However, this is one to watch closely and strike upon as soon as the time is right. This alone is a revolutionary and huge marketing opportunity. 5. Attribution Responses will soon be tracked in real-time because they can now happen immediately, as user data is captured when listeners respond to the ad—no more need to remember promo codes and vanity URLs. Voice commands will make sure the information needed to secure a special offer can get to you through one of several vehicles, including email, text, or in-app experiences. This will likely take a few years to become standard practice as platform policies continue to evolve. Yet when it comes, it will be worth the wait. 6. Funnel Faster It’s not just about listener response in real-time. It’s also about the fact that what we now think about as landing pages will be more like a sales consultant that is riding shotgun in your car, at your desk or at home, and can help answer any questions and navigate any concerns that are required for you to purchase most items. More to come on this topic. 7. Customization We all know that personalization is the future. Soon we will be able to create multiple messages for A/B testing, segmenting by customer profile, and evolving as they hear your ad messages at increasing levels of frequency so that the third ad you hear can be different from the first. Some companies already offer this type of tech on other platforms, but audio is generally a lagard. Imagine a day when this approach to creative development and trafficking becomes the rule rather than the exception. Audiolytics™ got a brand new bag. All told, the Voice Internet will redefine and reimagine the way that marketers approach the planning of media, the mechanisms by which we attribute response, and the way we develop, optimize, and distribute creative—perhaps even more than the original internet revolution. 1 THOUGHT ON “MARKETERS: YOU’VE BEEN WARNED” Tim Sweeney says: September 4, 2019 at 8:42 am Hi Dan, Another enjoyable thought-provoking read Nostradamus would be jealous. Found the “Funnel Faster” point very interesting never even crossed my mind how amazing that can be. Also with “Customization” forget about just better A/B testing with your vision we’re talking A/B/C/D testing with accurate, definitive results to measure. Imagine the boost in business being able to get through the testing process four times faster to start placing roll-out budgets, WOW! As an interim measure before the tech catches up to the application ideas is the Stiki Text response platform I’ve been working with for the last three years is an excellent stopgap for a combination of your “Attribution” and “Funnel Faster” forecasts. I look forward to the next submission.
MARKETERS: YOU’VE BEEN WARNED
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August 21, 2019
thought-leadership
thought-leadership
By: Stew Redwine We’re almost halfway through our Audiolytics™ Masterclass. From the Setup Audiolytics™ Key Component #1, to the Value Prop Audiolytics™ Key Component #2, to Positioning Audiolytics™ Key Component #3, we’re now onto Audiolytics™ Key Component #4: Demonstration. Are you watching closely? You better be, because no matter how well you accomplish the first three Key Components, you’ve wasted all of it if the audience can’t picture themselves using the thing. Yes, demonstration is that integral to your service or product’s success. The good news is that humans are built to watch closely, especially if they’re watching another human. Back in the 90s, a team of Italian neuroscientists made a groundbreaking discovery in the brains of Macaque monkeys. Motor cells inside their brains fired, the exact same way when one monkey conducted a behavior as when it watched another monkey do the same thing. Watching created the sensation of doing. These cells, called “Mirror Neurons,” have unlocked major advancements in the study of how people relate to each other. They’ve helped clarify what exactly is happening in our brains when we experience media and imagery. Mirror neurons help explain the voyeuristic impulses that command the audience’s attention. When we watch another person experience something, our imaginations automatically simulate that experience for ourselves and we feel a miniature version of it. Seeing isn’t just believing. Seeing is DOING. Pictures of the product. Pictures of the product in use. Pictures of people who use the product. Pictures showing the reward of using the product. To demonstrate your product or service you simply need to show the audience how it works. This can be as simple as showing a picture of a well known type of product. You’re showing them what yours looks like, how many there are, or how it looks different than other similar products. Almost 20 years ago, an old school marketing guru was sharing with me how to sell a DVD collection on TV. He told me to fan out the DVDs, showing the audience, i.e. demonstrating what they were getting. Movie trailers accomplish all of this at once—they are pure demonstration with the added benefit of showing you the product while giving you a taste of the feeling you will get when using the product—in this case sitting in the theater and rooting for Maverick as he battles both gravity AND aging. In the same way you need to simply show the audience WHERE to get the product—say, if it’s a website—don’t just show the website full-frame, show it on a phone or other device with human hands holding the device. Thanks to their trusty mirror neurons, the viewer will be imagining holding the device and visiting your site or downloading your app with their hands. Case in point: At Oxford Road, one TV advertiser we were working with was already showing the product on a phone. We added human hands holding the phone and scrolling. This was one of several Audiolytics(™) Optimizations that ultimately catapulted the campaign’s success beyond their best performing TV creative of all time. This simple tweak capitalized on how our minds work. AdAge has a succinct breakdown of the types of Demonstration from 2003. Though it’s been over 15 years since the list was put together it still provides a solid framework for how to approach different ways to demonstrate your product or service. from 2003. Though it’s been over 15 years since the list was put together it still provides a solid framework for how to approach different ways to demonstrate your product or service. The first five types are all relatively straightforward in their presentation of the material. Bringing as many of these demonstration techniques together as possible creates a practically undefeatable case for your product.  Dyson does this with aplomb. But the fun comes in with the Whimsical demonstration. A couple of recent examples are Spike Jonze’s “Welcome Home” and the entire “We Know a Thing or Two” for Farmers Insurance. In Spike Jonze’s commercial the feeling the product gives you is powerfully demonstrated. This also accomplishes an emotional Before and After comparison—how FKA twigs appear at the beginning of the short film vs. the end. The Farmer’s Campaign combines the Whimsical and the Torture Test to give the viewer an entertaining boost to their confidence in Farmer’s claim that they cover almost everything. But what do you do when there is ONLY audio? I could write an entire article on “The Theater of the Mind” using audio to influence the listener to visualize your product or service. Thankfully, Pandora already wrote it. The same old mirror neurons can go to work even if the person your listener is envisioning is in their own head. You can also use unique attributes—sound effects, music, multiple voices, even silence—to demonstrate in an unexpected way. Hiscox uses an engaging audio sleight of hand to demonstrate the type of cyber threats they protect businesses from in this UK audio ad. No matter how you do it, you’ve got to do it. Show them where to go, show them how to use it, show them Before, and show them After. A properly executed demonstration will leave a powerful impression on your audience and naturally lead them, and you, into the very next Audiolytics™ Key Component, “Substantiation” effortlessly. It’s as if their were some sort of formula out there for how to persuade a person to take action. I can’t wait to Demonstrate how to Substantiate.
AUDIOLYTICS KEY COMPONENT #4: DEMONSTRATION
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August 14, 2019
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newsletter
By: Dan Granger Smart Speakers In Your Delorean & What Happens Next Fire up the Flux Capacitor! This week we travel to a world reimagined through the future convergence of Voice, 5G and the Internet of Things. In the third installment of our 4-part series, Oxford Road Founder and CEO Dan Granger shares a glimpse of what’s possible as smart speakers transform the world as we know it. Next week we’ll return to Hill Valley to take a look at practical applications for marketers. For now, buckle up as we accelerate to 88MPH.  If you missed the two previous parts of this article, click HERE for part 1 and HERE for part 2. For 1:1 consulting to ensure your brand is prepared for the Internet of Voice, please contact voice@oxfordroad.com.  ____________________________________________________________________________ So what comes next? With this new speed of information processing, you will suddenly find your smart speaker smarter—and growing more so every day. No longer just a device that can listen and respond. It will move toward more advanced prediction and personalization as making recommendations from machine learning will become exponentially more sophisticated and useful.  Imagine calling a customer service line where extroverts would rather deal with the machine than a live agent. Soon, it’s also a companion who shares your interests and converses with you about them in ways we have only seen in fiction. Your smart speaker is a coach and a teacher. This teacher, however, has all the world’s knowledge and can distill it into words and voice that appeal to your personal learning style and preferences. Siri takes on the voice of your desired celebrity, like what Waze does today, but directing you through your life—not just traffic—and infinitely more adaptable. It can play nanny to your child while you’re cooking or help with homework. Alexa is your therapist. Remember social media? How would you like to be transported into conversations with someone whom you’ve never met but are more compatible with you than 99.9% of the people you encounter in-person. Perhaps this could help in dating. Don’t bother filling out a profile, as your smart speaker has been filling it out for you as it observes your interactions and interests during your every waking hour for years. Wait until it matches you with compatible users live, based on any criteria you can think of, ready to explore any topic. The world just became infinitely smaller.  As the IoT evolves with equal rapidity, the usefulness of your smart speaker will be amplified by devices dealing with other senses. How will sound engage with sight, smell, taste, and touch? Are you hungry? Wearable technology will know what food will balance your taste preference, mood, weight goals, nutrient deficiencies, food allergies, and more so that you don’t have to think of what you want for dinner. Approve Alexa’s suggestion, and a drone will deliver the perfect meal to your door in minutes. Are you lonely, but don’t want to deal with human interaction? Proxies of real people await your company. Recorded data from other users can be accessed, forming a composite of that person to provide a credible approximation of what statements they might make, how they would respond to your question, their voice—with their speaking patterns, accents, intonations, vocal tics, and incredible likenesses. The more data that has been captured by or about an individual, the better they can approximate them. In the absence of data, it can extrapolate from what is known and statistically give probable statements from lookalike personas. You can now watch any movie, show, or sporting event with anyone you desire, whether you’ve met them or not. Adjust the settings if you would rather that they hold their complaints. It can raise the dead.   What would Abraham Lincoln do? At some point, an apparition will tell you. Once all his speeches, letters, testimony from witnesses, images, and recreations have been fed into a central learning system, 3-D Holograms may bring his being into your physical space. How many others have passed away that are now available to engage with you?   How far are we from AI learning so much about our preferences and response patterns that it can effectively predict our thoughts and decode our imagination? At what point will it know what we want before we want it as well as what we are willing to do to get the things that we want? The possibilities may be too extraordinary to consider for our immediately practical purposes.  How, then, shall we live? One stage at a time. When we bought our first iPod, we didn’t know we were creating the podcast industry or that this device would evolve into the smartphone. The first step is to understand that your smart speaker is more than a modern radio to keep in your home. It is infinitely learning and expanding in its ability. We have discovered a new world, and now it is for us to till the soil.
Make Way for The Internet of Voice #3
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August 7, 2019
thought-leadership
thought-leadership
By: Dan Granger PART 2, SMART SPEAKERS; THE TROJAN HORSE OF AUDIO Last week, we looked at the backstory behind The Internet of Voice. In this second installment of our 4-part series, Oxford Road Founder and CEO Dan Granger breaks down how smart speakers are setting the stage for a full-on revolution in audio. If you thought the meteoric rise of Podcast was exciting, get ready for what smart speakers are about to do.  If you missed part one of this article, click HERE.  For 1:1 consulting to ensure your brand is prepared for the Internet of Voice, please contact voice@oxfordroad.com.  ____________________________________________________________________________ If there were a prom for the telecommunications industry in 2019, Podcast would be the belle of the ball. Podcast has become the most adored, talked about, and self-congratulated medium in the last 50 years. As a commercial industry, however, it still hasn’t cleared the $500 Million mark. Podcast is not even 4% of the terrestrial radio business, or 10% of the Satellite radio business, or one-third of Pandora. This isn’t even Roku money—though rampant enthusiasts are quick to point out that meaningful capital is beginning to flood the space. The prestige has undoubtedly risen with the entrance of Blue Chip Advertisers, seven-figure-per-season production budgets, and nine-figure publisher valuations and purchase prices. One-third of Americans allegedly listen monthly, although a cohesive measurement approach remains a leading challenge. Indeed, we are a few short years from being considered a Billion Dollar Industry, which means it will finally get close to the value of the free advertising received from fawning trade publications which talk of little else. But then what? It will still be less than 1% of digital revenue.  Deservedly, Podcast has been a rising star for the past five years, much-pronounced since the launch of the pervasively popular Serial. So much so, that your dedicated author was able to build a leading advertising agency for direct to consumer brands with podcast placement at the center. But what has podcast achieved technologically? It’s offered portability and has made a treasure trove of pirate radio stars—over 700,000 of them—more accessible. But ultimately, it’s just a better version of the walkman. Because of the depth of access to content that was easy to create, Podcast scratched an itch that mainstream media could not and has afforded us a renaissance in programming quality not seen since the advent of radio itself. Podcast is not going anywhere soon, but it is better thought of as an on-demand version of radio, or “streaming audio” if you prefer. In light of the changes occurring beneath the crust of the telecommunications industry, Podcast is more like a Red Dwarf. A tour de force, definitely, but a first act to the oncoming fundamental disestablishment of everything we’ve understood about the transmission of audio and how it impacts our lives. Make no mistake, it is the coming capabilities exploding from our smart speakers that best deserve our focus. Do you hear what I hear? In less than five years, Amazon, Google, and Apple (Market Cap north of $2.5 Trillion at time of writing) have put smart speakers into the hands and homes of more than 50 million Americans—with half of those owning two or more. The smart speaker, virtual assistant, or home automation device (as it is sometimes called) is “an Internet-enabled speaker that is controlled by spoken commands and capable of streaming audio content, relaying information, and communicating with other devices.”  Though championed by titans and heading toward inevitable ubiquity, the current capabilities of the smart speaker are almost laughable. Modern usage is not much further advanced or reliable than a clock radio with a thermometer, mixed with audio’s version of AskJeeves. In theory, it is a personal shopper if you’ve ordered the product before or Amazon wants you to buy it. It’s a whole-house remote control for your mouth if all your smart devices have developed seamless integration. An audiobook library as well as a researcher. It’s your secretary. It’s a food delivery service. It’s a game. It’s someone to keep you company. Many worry it’s a spy. It’s Google. But not really. Not yet. “Alexa, tell me when you’ve worked out the kinks” may be well and good for consumers who have not yet seen the capabilities and convenience prove more valuable than the intrusiveness, limitations, and loss of privacy. Working professionals and industry cannot afford to take this approach. By looking at the history of telecommunications, we get a glimpse of what lies ahead. Consider the telegraph. These text messages of yesteryear hit their stride in 1837. But the telephone and phonograph lagged until the 1870s, while the radio was nothing until the turn of the century. Audio technology may advance slower than visual communications, but when it catches up everything changes.   To use a more recent metaphor, smart speaker technology today is more like the days of dial-up internet access. When broadband stepped onto the scene around 2003, things got interesting. Entertainment, commerce, information storage and mobility were all radically transformed in the decade that followed. Google, Apple, or Amazon, your smart speaker may be acting like America Online at this moment. However, 5G is going to help it catch up in short order. In simple terms, that means digital information is about to be processed between 10-100 times faster than it is today and should be available from coast to coast in the next 12-24 months. Now consider that, in 2019, smart speakers are expected to grow faster than any other IoT device category.  It is said we are entering the post-smartphone era. We will not use this venue to explore the privacy implications or Muskian concerns of cyborg wars nor robot dictators. These topics have their place, but our immediate aim is to side-step them. Our chief goal, dear reader, is to help you stay employed and thriving as these technological advancements march forward, with the wind at your back rather than blowing against you. This is part 2 of a 4 part series. Click HERE for the next chapter, click HERE to go back to the beginning
MAKE WAY FOR THE INTERNET OF VOICE #2
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July 31, 2019
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newsletter
By: Dan Granger Part 1, Duck Pizza! An Idea Before Its Time For the past half-decade, few industries have received such adulation or self-congratulation as Podcast. Oxford Road has shared this enthusiasm throughout the ascent. Yet amidst the deafening fanfare, there is a much larger movement afoot, which stands to upend the audio landscape for marketers and transform the way consumers, corporations, and governments deal with voice. Relatively speaking, Podcast is only a precursor to the forthcoming revolution. What follows is the first installment in a four-part series written by Oxford Road Founder and CEO Dan Granger as he guides you through the past, present and future of a voice-connected internet, and all that it portends. This series of editorials is a must-read for both brands and media organizations if they are to seize the opportunity it represents, before it falls into the hands of faster-moving competitors. For 1:1 consulting to ensure your brand is prepared for Internet of Voice, please contact voice@oxfordroad.com. ____________________________________________________________________________ The call came out of the blue. Fate had brought us together and we must meet at once. He had initiated the second coming of Google and had not a moment to spare. His name was Robert Blaisch. Fifty-seven years old, weathered, but bursting with vision and a deep understanding of the inner workings of emerging technology. A former hippy restauranteur with a Berkeley Degree, Bob was the father of “The Voice Internet.” This overwhelmingly ambitious tech company had spent ten years in stealth mode before claiming to be a tech company or “in stealth” became commonplace. Since 1997, he doggedly pursued his vision of an interconnected world where voice would give us instant access to anything imaginable, or at least commensurate with what you could get on the internet. He had purchased the vanity phone number 1-800-555-5555 to serve as the single point of entry and operating system for a new worldwide web of audio. His laboratory was buried below the Louise Green Millinery Co. along the 405 Freeway in West Los Angeles. I was in my late twenties and reaching for minor innovations in the radio industry. Immediately, I fell head over heels for his mad scientist routine and would be Marty McFly to his Doc. I set up pitches and leveraged my radio experience to give him contact with the industry he sought to re-engineer.  “Duck Pizza!” This he would shout into his cell phone as a demonstration of the platform’s capabilities to fulfill even the most obscure of fantasies for transacting commerce via voice command. He would trot out surrogate father and Academy Award Winning Actor Martin Landau to bring some old Hollywood charm and credibility to his offering. On paper, his strategy was flawless. Problematically, every demo seemed to fail mid-pitch as his speech recognition software could not keep pace with his vision. Any enthusiasm from corporate executives waned with every botched demo. We cobbled together a few small deals to test its usefulness to advertisers, but the technology could not support a sustainable business. Soon I moved on and redirected my energy to make way for the coming of the Great Podcast Revolution. Bob fought valiantly for another decade, ultimately scrapping The Voice Internet for parts and selling the world’s best vanity phone number to a law firm. Two years ago, all out of money and a Rolodex long worn thin, Bob awoke from his impossible dream. The Voice Internet was disconnected.  In a tragic coincidence, The Voice Internet’s demise occurred at the precise moment in history that a voice connected internet was reborn in the form of Amazon Echo, Google Home, and the Apple HomePod. All along, Robert Blaisch had been right in his vision, but wrong in his timing. And, perhaps, his execution.  In technology, timing is everything. But like gazing at the stars with the naked eye, what appears to be the present is only an approximation of the way things used to be. To predict where things are going, we must triangulate—from the known past as well as our imagination. For those of us who are not Technological Futurists by trade, how are we to live and adapt to the changing of an era? We have now witnessed The Information Age and watched it dismantle and reorganize our reality as we understand it. Today, we feel the tremors of a new wave in technology. We know that the ground on which we stand is about to shift again, exponentially evolving from what we’ve already seen. For the first time, we are legitimately unsure of our future value or ability to compete with the forthcoming capabilities of machines.  This is part 1 of a 4 part series. Click HERE for the next chapter.
Make Way for The Internet of Voice
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July 24, 2019
thought-leadership
thought-leadership
By: Oxford Road Lisa Laporte, CEO Artisanal Agency With brand dollars pouring into Podcast, the industry as a whole is moving away from what made it successful in the first place: Baked-in, host-read ads. Dynamic Ad Insertion (DAI) is allowing for greater control by marketers, ushering in a flood of brand dollars, and driving the industry toward a new normal with produced ads on their way to overtaking endorsements. Produced ads are easy, cheap to manufacture, and the model scales, without the worry of a host going rogue on your dollar. With the rest of the industry jumping at the chance to streamline their ad sales and open their programming to the highest bidder in an increasingly commoditized landscape, some podcasters are sticking to what’s worked for years. Lisa Laporte, CEO of The Artisanal Agency, makes the case for why host-read ads continue to be the gold standard in this recent article which she has graciously shared with The Influencer for you to enjoy… –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Podcasts are one of the most popular media formats today. Many people utilize podcasts as a way to jumpstart their career, add on a new feature of it, or start all over again. Podcasts are popular, in part, because the set up is so simple. All you really need is a host, a topic, and a microphone. They feel very intimate. However, podcasts can be challenging to monetize, especially if you launch them completely on your own. Lots of people have podcasts, but few make real money at it. Even the hosts of popular podcasts often have day jobs or do other work on the side. Research by Nielsen shows that consumers understand the challenges of the format. Listeners of podcasts tend to be very loyal. They understand that ads are necessary to ensure continued production of the podcasts they love. And they prefer ads where the host is involved. When the host reads the ads, listeners are better able to remember what the product is. They’re also more likely to feel warmly about the product being advertised. Listeners often feel close to the hosts of their favorite podcasts, which means they trust host recommendations on products and services. By contrast, when ads run before the podcast starts, listeners have more trouble recalling who the sponsor of the content is. Even when they do remember what the product is, they don’t feel as good about it. The host’s involvement seems to help tie the product in more closely with the podcast. The listener already likes the host, which may account for their increased regard for products in host-read ads. This research also uncovers some similarities between Podcast and Radio listeners. Radio listeners identify closely with specific hosts and shows. In some cases, they will even follow hosts from one station to another. In radio, it’s long been traditional for hosts to read ads. This type of advertising still happens today and it has always been common with radio. Nielsen’s research shows that podcast listeners are receptive to ads. When the host reads an ad, listeners are more likely to believe the host uses the product himself or herself. Listeners also admit to trying products they hear about for the first time on a podcast they like. Advertisers who aren’t already taking advantage of Podcast may want to consider it. Ads on podcasts are a great way of connecting consumers with products. That’s especially true when the host reads the advertisement. –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Another podcast giant who shares Lisa’s sentiment is Tim Ferriss, who recently announced that he was discontinuing his fan-supported business model test because his fans actually missed the ads. Ferriss said in a recent blog, “many folks have come to use the podcast and 5-Bullet Friday (his weekly blog) for discovering new products and services.” Having worked with both Tim Ferriss and Artisinal, it bears mentioning that the hosts of these and many other shows genuinely vet every advertiser they endorse and regularly walk away from companies they don’t truly believe in—unfortunately an increasingly rare stance for other podcasters. While DAI is clearly the future of this space (and that’s not necessarily a bad thing when priced correctly), there are thankfully many podcasters like Ferriss and Laporte who continue to deliver highly personalized ads that matter to their listeners. A note about the author: Lisa Laporte has been a friend and agency partner of Oxford Road since we started back in 2013. In addition to her dual roles as CEO for TWiT.tv and Founder and CEO of Artisanal Agency, Lisa is an accomplished writer on the industry in general, with an emphasis on Podcasting. Thank you Lisa for allowing us to reprint your article!
THE BENEFITS OF HOSTS READING ADS ON PODCASTS
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July 15, 2019
thought-leadership
thought-leadership
By: Stew Redwine What’s the BIGGEST claim you can make about your business? Simply put, if the lawyers aren’t nervous, you ain’t there yet. Oxford Road Creative Director Stew Redwine will show you why you’re probably positioning your product the wrong way and how you can make it right in the third installment of the Audiolytics™ Master Class on “Positioning.” Once you have your audience’s attention (Audiolytics™ Key Component #1 – “Setup”)  and have introduced your product or service (Audiolytics™ Key Components #2 – “Value Prop”), you have to communicate maximum value by contrasting your offering and that of your competitors or the status quo. This is Audiolytics™ Key Component #3 – “Positioning.” The goal is to create as wide a wedge as possible between the audience using and not using your product or service. Perhaps the most famous semi-recent example of Positioning is the 2006 “Get a Mac” series with John Hodgman and Justin Long. In this iconic ad series, Hodgman personifies a PC, Long a Mac. In each episode, they introduce themselves to the audience and converse humorously, revealing a specific advantage the Mac holds over the PC. While creating a clever way to present the specific advantages of the Mac, the ads bolstered the overall Positioning established by the two-second intro exchanges that kicked off each ad. “Hello, I’m a Mac.” “And I’m a PC.”  But what if your company isn’t all that different from the competition? Anyone who watched Mad Men, remembers Don Draper’s positioning pitch to Lucky Strike cigarettes in the pilot episode. After presenting the concept that Lucky Strike’s tobacco is toasted, the client replies, “but everybody else’s tobacco is toasted.” “No”, Don says, “everybody else’s tobacco is poisonous; Lucky Strike’s is toasted.” Any of the cigarette companies could have made this claim, but Lucky Strike was the only one who DID (at least in the fictional world of Man Men). To read about the true story behind the Lucky Strike toasted campaign, check out this article. A real-world example comes from another classic vice: beer. Advertising pioneer Claude Hopkins positioned Schlitz beer by claiming their bottles were “washed with live steam.” Like the Lucky Strike example, ALL beer companies were washing their bottles with live steam at the time, but Schlitz was the only one talking about it. When marketers are having a hard time coming up with a way to differentiate their product or service from their competitors, make the “preemptive claim,” as Hopkins called it. A modern example of the preemptive claim is Jimmy John’s “Free Smells” signs in their restaurant. EVERY restaurant could claim this, but Jimmy John’s is the only one that does. Charmin did this for almost 20 years in over 500 ads with their “Please don’t squeeze the Charmin” campaign. This drive to differentiate evolved into the Rosser Reeves “Unique Selling Proposition.” From Reeves in the 1960s to Trout and Ries in the 1970s, the idea of the preemptive claim was dropped completely in favor of something ONLY your brand can claim. This kind of positioning is perfectly illustrated by M&M’s “melts in your mouth, not in your hand” thanks to a patented sugar coating. However, in his 2008 book “How Brands Grow”, Byron Sharp proved that differentiation is meaningless and brands need to be distinct.  Each of these intelligent people had their own “truth” about how best to position a company that worked for them. Mark Ritson does a fantastic job of creating a “truth tent” large enough for everyone’s views on Positioning. Oxford Road’s take on Positioning is focused on the audience. The connection is the important piece here—whether it be via differentiation, distinctness, features, benefits, USPs, etc. John Caples’ three-step approach to creative echoes our sentiment. What will your audience get out of the product or service? This is the focus. To answer this you must show why your solution makes sense by isolating the flaws in the status quo and your competitors. However you choose to position yourself against your competition, the audience must walk away with a material understanding of what you do, what you offer, and why it’s better. How much money or time will they save using your product? In what exact, measurable ways will their life improve if they exchange their earnings for your product—as opposed to the equitable product from one of your competitors? Let’s use the women’s jeans market as an example of how this can be done. A 2018 article in the Independent revealed that women’s jeans have pockets that are 48 percent smaller on average than their male counterparts. Researchers analyzed the pocket size of 80 products from 20 major brands including H&M, Levi’s, Ralph Lauren, Calvin Klein, and Wrangler, concluding that women’s pockets are “far smaller and therefore purely aesthetic” (“Women’s Pockets Are Officially Smaller Than Men’s Study Reveals””). This is not a new or unknown phenomenon. A simple Google search reveals that similar stories have been published in The Daily Beast and The Guardian, among others. Consumer attention is already coalescing around this limiting flaw in the status quo. For an up-and-coming women’s fashion company, the positioning copy points practically write themselves when focusing on the THREE PRIMARY POINTS of comparison: COST, TIME, and IMPACT. COST = If women purchase the competitor’s jeans, they have dinky pockets and therefore must spend extra money on bags that they must carry around everywhere they go. TIME = Women who don’t have substantial pockets must spend a lot of unnecessary time tracking down keys/phone/wallet/etc., and are more prone to misplacing them. IMPACT = By wearing tiny-pocket jeans, women are complicit with some fashion insiders who decided their customers don’t deserve functioning pockets. Positioning persuades the consumer to take action. It is absolutely key and, sadly, missing from most ads that we come across when we are grading with our Audiolytics™ assessment. One objection to including any positioning I’ve run into time and time again are marketers who don’t want to be “mean.” I’ll leave it to the psychologists and Millenial bashers to work that out, but the result of this objection is removing specific comparisons between the advertiser and their competition. Let’s go back to Mac and PC. Was Mac being mean? I don’t know. Were they comparing themselves to their competitor? Yes. And does everyone remember those ads? You tell me. DON’T WORRY about being MEAN. DO WORRY about going FAR ENOUGH. So what’s the BIGGEST claim you can make? Are you 3x faster than the competition? Do you save people millions of dollars over their lifetime of using your product? You’ve got to make a bold comparison, like Lee Iaccoca’s courageous, “If you can find a better car, buy it.” How do you know when you’re making a courageous claim? If the lawyers aren’t nervous, you ain’t there yet. Tom Roach lays it all out with delicious data and directness in BBH Labs “The Stupidity Of Sameness And The Value Of Difference.” Their conclusions? Being different drives memorability, brand value, sales, and profit. Any of those metrics work for you? Then include Positioning. Those are just some of the reasons it is an Audiolytics™ Key Component and an ad is only Audiolytics(™) Certified when it includes Positioning.
AUDIOLYTICS™ KEY COMPONENT #3 – POSITIONING:
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July 10, 2019
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newsletter
By: Richard Laermer Richard Laermer is the bigmouth CEO of RLM PR which represents illustrious clients including Oxford Road.   In the 300 years during which I’ve worked in a service business, I find that the people who hire me are not looking to be right. They’re looking for me to tell them what is right.   The very concept that somehow they know—because inherently they’ve done this in a previous life—how to do PR seems a little off. I have watched a few dozen PR firms that look, smell and taste just like mine simply “yes” their clients to death, only to find out later that nothing was really done on their client’s behalf.   It’s what I call the “make it easy on yourself” theory: If you just nod and go with the flow, no one will argue with you. Yeah, that’s not the secret to life.   See, if you’re actually doing something for your clients, you have to break a few eggs. You need to explain precisely what you are doing and show the client that what you’re doing will net results.   I have always felt that talking a client into something that is right for them is simple. You explain what they get for participating in your grand scheme—then explain what they don’t get for not taking part. It’s pretty logical.   People coming to me to tell me how to do PR is so nonsensical it makes my head hurt. When the perennial question comes into play—“What is the story that we should be telling”—I’m glad they asked. We’ve worked in around 40 industries as a generalist firm, and we know which stories work and which don’t. It’s cliché to say—but what “plays” is second nature to us. In the dot-com days, we learned the hard way that a release stating Our CEO Sneezed will get laughed right out of the room. The idea that you think something your leader did is media-worthy is—well, funny. A story has to have an awesome angle or possess something tied to the news in order to procure coverage. Just to put something out because you feel like it is short-sighted. All it does is make the recipient or reader roll their eyes.   You can trace that notion of everything being press-worthy back to the demise of the once-decent internet provider “Aol.” (yes, Aol, not AOL—their branding). See, I watched for years as they released something they called news every single day—whereby reporters saw this as “the boy who cried wolf” scenario and trashed every single one. When America Online did something of value—I think it was version 12.0 that really had a path to greatness—the media didn’t even look up. That release (which I read with interest because a monolith had done something right), ended up in circular filing cabinets worldwide.   This is called Machine PR. It’s thinking you can churn out a constant stream of not-very-interesting news and somehow, if you do it enough, one thing will end up in the news. Which is not how any of this works. PR is a relationship-based business, which means we can’t RUIN those relationships by shoving shit down the throats of those influential journalists.   Customers who leave the work to the people they hire usually win. Naturally, I want to say “always,” but then I know that media-savvy clients are the cool exception. It’s because of what they did in a prior life or majored in once or because this is something that fascinates them. I adore the clients who are “media junkies” because they’re the ones who respond right away to an idea from our team—and come up with ones derived from a plethora of reading. Those are some melodious tunes to my ears.   The bottom line: The customer is only right when the customer knows what the heck she is talking about from experience or research/knowledge. It’s true—leave the expertise to the experts. Admit when you’re wrong or lack expertise. It’s healthy. And, it pays off. Always. Just ask that CEO who sneezed and did not bother telling anybody. 
The Customer Is Usually Pretty Darn Wrong:
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July 3, 2019
thought-leadership
thought-leadership
By: Dan Granger Oxford Road, the commercial enterprise behind The Influencer, was born on July 4th, 2013. Staying true to our roots is an important value around here, so we’ve made a tradition of reprinting what is known as our Founding Letter each year at this time. What is most staggering to me is that while the founding principles have stayed the same, so much has changed in this industry.  In 2013, we stood at the intersection of both the Podcast and Direct Brand revolutions. Timing our efforts in accordance with the convergence of these two forces allowed us to become one of the top Performance Audio agencies in the country. As we enter our seventh year of operation, we now stand with you on the precipice of another wave of technological disruption. This time, even greater than before and at a scale not seen since the early days of the internet.  With the reimagining of industries through capabilities coming with 5G everywhere, the world as we know it is about to fundamentally change. As all technology becomes smarter and more interconnected, smart speaker technology and voice connected internet will fundamentally change the way we engage with the physical and non-physical worlds. At Oxford Road, and with The Influencer, we could not be more optimistic about the opportunities this will afford our partners and us—and we are ready to embrace the change. It is as if a new world has just been discovered, and now is the time to decide what we will make of it.  As we take time to celebrate the birth of America—with its quirks, its scars and its character—let us remember that the best is yet to come. As for the industry changes, to utilize an oft-used saying in our publication, The Influencer will keep you apprised.  Thank you for another year together and for the time you spend with us. As always, Influence Responsibly. Founding Letter Written by Dan Granger July 4, 2013 “The secret to career happiness is to get paid to do that thing that made you weird as a kid.” Not sure who said it, but I really like that one. Every business is in some way, a fractal of its founder. So it’s good you should know a bit about me. I grew up in a suburb of Detroit, on a street called Oxford Road. It was my incubator. Winters below zero with snow measured in feet. Golden Septembers that would make a Californian jealous. I did a show on public access TV when I was six and had a poem published in our local newspaper at 10. I had a sometimes controversial opinion column in high school and some of my articles caused protests. I always loved media. Not for its ability to report about people’s actions, but for its ability to cause them. Small wonder I fell into advertising. My street, Oxford Road, was where I learned I could make decisions to ruin my own life or influence others to ruin theirs. It was also where I learned I could lead people and inspire them to be a force for good and they could inspire me in the same way. I tested everything. I learned. I worked. I optimized and I grew. I built some relationships on that street that are standing strong today. To me, that’s what really matters. We start with our best guess at how to do things and by hard knocks we learn how to do them better. During the growth process, we form relationships that never end. As an advertising agency we value people. Our relationships within our organization and our relationships with our clients and partners are important. As are our relationships with our client’s customers. Our ability to connect with our client’s customers is the real measure of the value we bring. Our agency is here to provide a platform for growth. Advertising done well will do one of two things: 1) help a good business succeed faster or 2) help a bad business fail faster. We look for companies that are changing the world with their products and services. Companies that we can believe in and that we will use and recommend to people we care about. If they believe in us, we find ambassadors in all walks of life to advocate for our clients to their tribes. We influence the Influencers, then we optimize and scale our messages to the masses. If we treat the audience well, we will be successful. If not, we deserve to fail. We believe firmly in accountability. Don’t judge us by Cost Per Point. Don’t count how many sporting events we take you to or big nights on the town. You won’t be impressed. Our job is to get you more customers at a price you can afford, over and over again. We don’t value branding, creativity, or industry awards above real customers taking action. Your sales and profit are our primary goal and focus. We obsess over it. We scrutinize over every detail. We err on the side of overworking. When we hit a goal, it means we can do better. We will not stop until the world knows you, trusts you, and gives you their money. When it comes to your product or service, we subscribe to Ogilvy’s “We sell or else” philosophy. And we don’t offer transparency in advertising performance as a suggestion. We demand it. Hold us accountable and watch what we do. As we demand innovation for the clients we work with, we demand the same for ourselves. If we look and sound like other agencies, slap us. We’re going to do things differently here. Oxford Road is a path. We want your business to benefit from our quirks, our scars, and our character. I hope you’ll take a stroll with us. Sincerely, Dan Granger CEO & Founder
TWO BIRTHDAYS, TWO REVOLUTIONS
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June 26, 2019
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newsletter
By: Stew Redwine EVERYONE loves an Origin Story. Just look at the box office hauls for Black Panther and Captain Marvel. And why in the world would Ancestry.com or 23andMe be so popular? Because we want to know where we came from—just like we want to know where superheroes come from—and even the Founders of companies. Blinds, Boll & Branch, LendingTree, Mack Weldon, and NetSuite are just a few of the brands Oxford Road has partnered with in recent years to create smash hits in audio and on TV by telling those brand’s Founder stories. In the case of Blinds, LendingTree, and NetSuite—all three brands had never used their Founder before. In the case of Blinds and LendingTree, Oxford Road was given performance goals and the Audiolytics™ powered “Founder as Spokesperson” spots we created surpassed every goal and expectation set upon them. In a certain sense, Founders are the real-life superheroes of the 21st Century. We no longer vanquish our enemies and lay claim to riches, land, and glory. Instead, the modern-day mythology celebrates those who start companies in garages and around card tables and…well…still end up laying claim to riches. But that is about all they share in common with the Achilles, Ghengis Khan’s, and Alexander the Greats of a much more savage age. It is in telling this modern-day myth, of how companies selling everything from bedsheets to cloud-based business systems, were founded and why they were founded that audiences LOVE to hear. From Gert Boyle, to James Dyson, to Jessica Alba, to Richard Branson, to several iterations of The Colonel, plus many, many more; the track record for Founder stories is strong. When a brand creates a Founder as Spokesperson ad they’re not just in good company, they are standing on the shoulders of giants. Even if your Founder isn’t around anymore, it’s easier than you might think. Use an actor to portray the Founder, like in this Dean Witter ad from 1997. Or use the current company leadership, who can speak with the same authority as a Founder, like Lee Iacocca in this famous Chrysler TV commercial, “If you can find a better car, buy it.” But why does it work? It has been two thousand three hundred years since Aristotle announced the fundamental building blocks of persuasion in his Rhetoric: “Ethos,” “Pathos,” and “Logos.” In English? Credibility, Emotion, and Reason. Together, these three concepts provide a fool-proof foundation to achieve something remarkable—persuading another human being. Consider this anecdote: What parent wouldn’t run into a burning building to save their child crying for help? The source is credible(Ethos), the emotion is deep(Pathos), and the reasons(Logos) are abundant. “Persuaded” almost isn’t the right word, really…the parent is compelled to run into the flames and save their child.  Our brains love psychological shortcuts—or “associations”—quick relays between input and meaning. When crafted skillfully, these building blocks of persuasion can compel people to take action as strongly as if they were saving their child from a burning building. Even though plenty has been said about “Pathos/Emotion” and “Logos/Reason”, not nearly enough attention has been given to “Ethos/Credibility”. It’s one of the three pillars upon which persuasion rests and deserves much more attention, for it is just as powerful as the other two. The problem with many creative agencies is they produce work that is too subjective and expensive—and more often than not, rooted completely in emotion. Then there are those ads that appeal completely to Reason. The fault with both of these is that they stray too far from the purpose for which the business was founded, and the PERSON who founded it. Yet, that’s where the power is hidden. When we speak to our audience with a source they trust (a Founder), using emotive and informative language—they will take action. Every time.  Though it is a strategy that has proven successful across industries and decades, and incredibly valuable for Oxford Road’s clients, simply using a Founder as Spokesperson is not all there is to the story. Because it doesn’t matter who is saying it until you have something to say. That is what the Audiolytics™ methodology unlocks. Audiolytics™ is a data-driven approach to creative that eliminates bias by adhering to a proven structure of 71 data points that allows Oxford Road to audit our client’s messaging, optimize it, and outperform the competition with every campaign. The Audiolytics™ formula equips a Founder with the most potent statements they can claim about their story and their company. However, you don’t want to make a Large Promise without the capability to follow it through. If a top officer is seen making grandiose promises on behalf of the company, he or she had better deliver, or it could harm consumer’s feelings about the brand forever. Our guiding principle for developing Offers and Guarantees with Founders is this, “If compliance isn’t fighting you, the offer/guarantee is NOT strong enough.” For those using a Founder as a Spokesperson, you will have confidence that every word the Founder is using will have maximum impact. In brief, here are three guidelines we’d give to any brand considering using their Founder as a Spokesperson. -First of all, it can be effective if it’s the right person. This is a combination of how the Founder resonates with the target audience and how they come across on camera or mic. At Oxford Road, we’ve discovered that most Founders have a special combination of a distinct personality, style, charisma, energy, and authority that translates well in audio and on camera. It’s their distinctiveness that comes across so well. -Second, the Founder may not want to volunteer because they want to protect against ego, want to maintain privacy, or just don’t want to do it. That’s ok, sometimes the Founder won’t be available or won’t make themselves available. Though it is ideal to have the Founder in the ad, someone else in the organization can be the Spokesperson as long as they can deliver on the promises made in the advertisement. -Third, plan on it being a long-term commitment. With one advertiser in particular, we’ve been running Founder as Spokesperson audio ads for years. That’s allowed us to tell different aspects of their story AND build up the listener’s “relationship” with the Founder. The compounded Brand Affinity that is built by having the Founder of a company talk to them day in and day out, month after month, year after year, is impossible to calculate. For these reasons, and many others, we love using Founders in the ads we create with our clients. As a bonus, a Founder starring in their own ads eliminates the potentially astronomical costs associated with hiring talent or celebrity endorsers. The bottom line is, if a company has an engaged founder, they ARE the face of the brand, like it or not. While they may not be as famous as Richard Branson or have the down-home appeal of Colonel Sanders (in whatever form he takes), they have an authentic story and voice that is all their own and a passion for their business that is unmatched by anyone on this planet. By harnessing that passion, a Founder will win the trust of future customers and compel them to take action—and that means their ads will perform better. Because EVERYONE loves an Origin Story.
HARNESSING THE POWER OF YOUR ORIGIN STORY.
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June 19, 2019
thought-leadership
thought-leadership
By: Li Jin, Avery Segal, and Bennett Carroccio At Oxford Road, we’ve been on the front lines as Podcast has grown from a fringe marketing channel to the mainstream powerhouse it is today. As they say, “it’s hard to read the label when you’re inside the bottle.” So, this week we turn to venture capital firm Andreessen Horowitz (a16z) for their insightful assessment of the Podcast space. With a bit of history and future predictions, we believe it’s one of the best and most comprehensive reports on the state of the industry we’ve seen. In the article, the team at a16z covers the following: A short history of Podcast as a medium.  Podcast’s meteoric rise from a niche internet community to now reaching one-third of all Americans. The uniqueness of the Podcast listenership demographic. Whether you’re a marketer considering Podcast for the first time or one of the Podcast Pioneers, The Influencer considers this a must-read.  Full Article HERE. In the world of podcasting, the flywheel is spinning: new technologies including AirPods, connected cars, and smart speakers have made it much easier for consumers to listen to audio content, which in turn creates more revenue and financial opportunity for creators, which further encourages high-quality audio content to flow into the space. There are now over 700K free podcasts available and thousands more launching each week. As new tech platforms hit scale, we on the consumer team have been closely watching the future of media and the technology driving it — in all forms. We’re interested in investing in the next wave of consumer products and startups coming into the ecosystem, and that includes the audio ecosystem. Our investment philosophy is to not be too prescriptive, so we do the kind of “market map” overview below to help us have a “prepared mind” when we see new startups in the space. The below deck and commentary (with some sections redacted, of course) was presented to the extended consumer team, including general partners Connie Chan and Andrew Chen, who are investing in this space. If you’re working on anything interesting in this area, we’d love to hear from you!  A brief history of podcasting Simply put, podcasts are digital audio files that users can download — or in some applications, stream — and listen to. While podcasts differ widely in terms of content, format, production value, style, and length, they’re all distributed through RSS, or Really Simple Syndication, a standardized web feed format that is used to publish content. For podcasts, the RSS feed contains all the metadata, artwork, and content of a show. To listen to a podcast, a user adds the RSS feed to their podcast client (such as Apple Podcasts, Spotify, etc.) and the client then accesses this feed, checks for updates, and downloads any new files. Podcasts can be accessed from computers, mobile apps, or other media players. On the podcast creator side, creators host the RSS feed as well as the show’s content and media on a hosting provider, and submit the shows to various directories, such as Apple’s podcast directory. Podcast content is typically available for free, though creators can choose to set up private RSS feeds that require payment to access. Current headlines about podcasts today hail them as the next major content medium, describing them as “suddenly hot,” as the next battlefield for content and as an “antidote” for our current news environment. From niche internet community to one-third of Americans Over the course of the last 10 years, podcasts have steadily grown from a niche community of audiobloggers distributing files over the internet, to one-third of Americans now listening monthly and a quarter listening weekly. Americans listening weekly to podcasts grew from 7% in 2013 to 22% in 2019. 65% of monthly podcast listeners have been listening for less than 3 years. People are already spending a lot of time on podcasts, and it’s growing: listeners are consuming 6+ hours per week and consuming more content every year. Among weekly podcast listeners, there’s high consumption: 7 episodes per week and nearly 1 hour per day. The demographic of podcast listeners is not your average American. Roughly half of podcast listeners make $75,000 or more in annual income; a majority have a post-secondary degree, and almost one-third have a graduate degree [source]. There’s also a gender gap with podcast listeners skewing mostly male, mirroring the gap among podcast creators as well. However, the gender gap has narrowed from a 25% gap in 2008 to 9% today. Podcast listeners are not your typical American: they’re affluent, highly educated, and skew male. In the years following the release of Apple’s podcast app in 2012, smartphones pulled ahead of computers for podcast consumption and have grown to become the dominant way that consumers listen to podcasts. The green line includes smart speakers, which have grown 70% year over year in terms of listening. Since Apple launched its Podcasts app in 2012, smartphones have quickly grown to become the most common device for podcast consumption. What may surprise people living in heavy commuter markets is that listening primarily happens at home, which represents almost half of all podcast consumption. We would also anticipate that more recent technologies like Bluetooth-enabled cars and smart speakers — now owned by 53M Americans or 21% of the population — could change the mix of where podcast listening happens. The lion’s share of podcast listening happens at home, followed by taking place in a vehicle.
Investing in the Podcast Ecosystem
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June 12, 2019
thought-leadership
thought-leadership
By Dan Granger No, it’s not China. It’s the same old battle where a media personality steps on a land mine and anyone running ad placements in their program(s) finds themselves under sudden attack.  This week’s subject is none other than Laura Ingraham. After she displayed a graphic featuring eight people censored on public media—including Outspoken-actor James Woods, Conspiracy-peddling Alex Jones, and Space-wasting Racist Paul Nehlen—she didn’t help herself with the graphic reading, “prominent voices censored on social media.” Ingraham, the former Supreme Court Clerk, and Reagan Speechwriter craftily responded to CNN via Twitter: “Retweeting screenshots of despicable old tweets by racists and/or anti-semites must make those racists & anti-semites very happy. Unfortunately, it does zero to elevate the debate in America. @CNN” The Washington Post was proud to announce that, “At Least One Advertiser is pulling out.” Left-leaning news outlets should take care, lest the right construct parallel machinery and turn conservatives loose on them. This would invite a trade war impacting both sides in a repugnant race to the bottom—hacking away at each other’s ad dollars—changing nothing and numbing consumers so that their trust in media continues to decline. And now I’ve thrown up in my mouth and it burns.  To be clear, Laura Ingraham is one of the few national broadcasters I’ve never met. I don’t watch Laura Ingraham. I don’t listen to Laura Ingraham. And as far as I can tell, none of Oxford Road’s clients are buying any of her media specifically via podcast, radio or television. It’s not intentional. If we obtain data suggesting the ROI would be positive on any of her channels for any one of our clients, I would have no qualms about recommending her program. If we are helping you scale your business, we need to reach people across the political spectrum. Quick aside: Many times, the sponsors receiving blowback aren’t even buying these shows intentionally, but rather purchasing run-of-schedule campaigns that just happen to land within the program in question.  More importantly, does Laura Ingraham have hatred in her heart—at least a little more so than anyone else on cable news? Probably not. But I really don’t know that either. What I don’t like is that we are playing a big game of “if, then” about something that in all likelihood was a screw up by some low-level production coordinator who didn’t properly vet the graphic before the daily news program went live. There’s a good chance it cost this individual their job. Long live 24-hour news cycles.  The important thing to consider as an advertiser is that this is a frequent game of “gotcha” played by special interest groups and news channels all seeking to benefit themselves. Advertisers become a pawn in this game and get caught in the cross-fire. Too often they take the bait and are worse off because they end up getting attacked by both sides, now being seen as a Turncoat as well.  If/when you find yourself in this position—regardless of emails, tweets, etc. you receive with an accusatory tone suggesting you believe in something which you do not simply because of where your ad impressions might have fallen—the best thing you can do is say…nothing. If the heat persists after a week you can suspend placement in that show for a time, but don’t make any public announcements. It probably won’t outlast a full news cycle. If you go that route and suspend the show from rotation, it’s best to set a time limit on how long you avoid the program lest you find yourself unwelcome to re-enter. Based on the trend over the last 12 months, you will soon find yourself back on the conservative channel, but forced into buying only their lowest-rated shows at a premium. You will have given yourself an inability to purchase run-of-schedule media buys, as show-specific placements cost more than rotators. Yet as any performance marketer of scale knows, you’re going to want to reach conservative audiences.  Pro-tip: If you get negative feedback from someone that you can validate as a customer, take this seriously. You could even have a prepared response for them showing that their viewpoint does matter. But that doesn’t mean you should only advertise on the complaining party’s favorite networks. You should hear them out and be ready to listen to their concerns, but don’t let them dictate your media schedule.  The underlying issue here is that our nation is bitterly divided, and digging in on one side or another does not elevate your brand nor does it add value to our national discourse. But what if you are like the people complaining and really really don’t like the show you were buying anyway? Well, then you definitely need to be there! Death to echo-chambers and death to limiting your revenue streams. If you really want to influence the public with your values, isolation will not help you. Let your values shine through your products and use that to build relationships on both sides of the aisle. We will do much better as marketers and as a nation when we can say, “I disagree with what you say, but I will sponsor your right to say it.”
Don’t Become a Victim of the “Other” Trade War
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June 12, 2019
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newsletter
By: Dan Granger “My note to all businesses, regardless of size, is that you should not discriminate based on politics for who your customers are going to be. And if your values differ from that of the host of a show, fine; use your sponsorship to start a conversation and build relationships and engage. Don’t sit in your echo chamber and just convince your friends of what you already believe. Go to other places and learn what the market really thinks because not everybody thinks like you think, on either side. And I think there’s a major missed opportunity here, which is not only bad for the discourse in this country just as Americans, but it’s really bad for business and hurts the bottom line.” – Dan Granger Full Audio – HERE Full Transcript Below: Andrew Wilkow: All right, so here we are, the last segment. Time flies when you’re having fun providing perfectly executed political analysis. We had a piece a while back in The Hill with the headline ‘What actually happens when ads are pulled over political controversy’, and the writer was Dan Granger, CEO and founder of Oxford Road. And, you know, kinda chronicling the Tucker boycott and the Laura boycott and the Hannity boycott. Karen comes to mind. Andrew Wilkow: He writes, “Conservatives in media say something controversial, ushering in an advertising exodus as sponsors have a moment of clarity, realizing their values do not align. We’ve seen this before. The red scare ripped through Hollywood, painting those with communist sympathies as enemies of the state who must be silenced and in some cases prosecuted. Conservatives in media today are not under threat of state-sponsored persecution … prosecution, but instead are subject to corporate boycotts at the direction of groups such as Media Matters, Sleeping Giants, and MoveOn.org. Today it’s subdued, but the song remains the same. Americans in powerful positions attempt to control the speech of other Americans with whom they disagree.” Andrew Wilkow:Well, you’re here in the studio, so I don’t have to read the whole thing. You know what’s funny is conservatives are loathe to go out and boycott things. There are probably some people that might not buy Ben and Jerry’s because of Ben and Jerry, and they’ve over politicized that brand. But even with some of the things Disney’s done as of late, most Republican conservative voters still want to go to the park and go to the Magic Kingdom, still, want to see the latest offering like Aladdin. It’s just not in the DNA of conservatives to boycott. Dan Granger:Well, I would argue that this is actually not about the will of the people and the grassroots voting American on the left or the right. This is usually driven by special interest groups. This is a small group of individuals that are actually paying people money to manufacturer these issues, and then they give it the appearance of being some sort of movement of the people, but it’s actually not, and that’s a big part of my problem with it. Andrew Wilkow:This is what I don’t get, whether it was Kerrigan, Hannity, or now Netflix and Disney and the Georgia abortion issue, which they’ve been proven to be hypocrites ’cause they shoot in countries all over the place that have banned abortion or same-sex marriage, or whatever it is. Why do these big companies that have very well-funded public relations departments and researchers who do their marketing kowtow to people who don’t represent anything when it comes down to potential sales and profit? Dan Granger:I think about this when I look at the shaving commercials that are coming out now. Andrew Wilkow:Some of them are getting ridicu- Dan Granger:Toxic, Andrew Wilkow:Yeah. Dan Granger:… masculinity thing. Concepts like that I have to think that there’s a revenue motive when you’re talking about it at that scale, which is a little bit different than what I think we’re talking about with some of the political talk shows. But at that scale, I feel like you’ve got a bunch of smart marketers that are looking at charts and graphs that say young people have progressive values. If we want young people in 20, 30 years, we need to adopt progressive values. And they’re trying to nurture a multi-generational sales cycle, which is a little bit different than we have changed our views as a corporation and we believe that the truth is x. We believe in y, and therefore we’re gonna do that. I am very suspicious that there are profit motives beyond righteousness and true core beliefs. Andrew Wilkow:I’ve often thought that a lot of these companies say, “Okay, who’s trying to attack our profit model?” Right? It’s the left. Evil corporations, the 1%, income inequality. I mean, you know, Amazon gets bludgeoned. Disney gets bludgeoned. You know, Bernie actually went after Disney. So they go, “If we virtue signal the right way, if we do the bidding of these activists up to this point, maybe they won’t attack our profit model anymore if we take the right stance. If we march in the Pride parade, or we say, ‘Maybe we won’t tape in this … ‘” You know that if they just do enough of that they can, you know, sneak away with their profits. Dan Granger:Yeah, I think that that’s possible. I think a lot of what we’re seeing here, however, is really a reaction, because the mechanisms have been put in place. I don’t think it would take many people. And look, I don’t come representing a political point of view on this. Andrew Wilkow:I gotcha. Dan Granger:I look out for the brands, and I also speak about it as an American because I think they’re actually making us further apart by fanning these flames. The problem that I see is that it won’t take many conservatives to manufacturer the same machinery and point it in the other direction. And I’d be very, very surprised if that doesn’t start happening soon. And it’s effectively just gonna be a race to the bottom. Andrew Wilkow:Here’s what I don’t get though,  if I’m in marketing, if I’m in sales, if I’m in advertising, I want to get my product in front of the largest potential buying demographic as possible. And, you know, I remember when I was in local terrestrial radio they’d say, “Look, the only thing that matters is these top three stations get the national ad buys.” Dan Granger:Right. Andrew Wilkow:“Everybody else is fighting for a local buy.” Dan Granger:Yeah. Andrew Wilkow:And local buys are great. You want that local dealership. You want that local restaurant. But what you really want is it’s not just the local dollars you have with, let’s say, Anheuser-Busch. You want Anheuser-Busch’s national buy. You want Dodge and Chrysler’s national buy. So you gotta make it into the top three. Dan Granger:)Yeah. Andrew Wilkow:And half the time the people that are placing the ads aren’t even looking at what the programming is. Right? I mean it could be top 40, rock, Spanish language, sports talk. Who cares? If you’re the top number one station in the market, you’re getting the ad buy, and that’s what a lot of these, ad placement, ad salespeople are looking for, or ad buyers are looking for. Andrew Wilkow:But now it’s, well, if you put your stuff on that program. You put yourself on the Wilkow Majority, you put yourself on Hannity, you’re gonna be in trouble. You put yourself on Mark Levin … It’s kind of like saying, “We’re gonna ruin your business model and the products you represent. We’re not gonna let you sell your products to those people.” Andrew Wilkow:And you know what I think is funny? I look at something like MSNBC. You can have one of their nighttime anchors do an entire bit on income inequality and cut to a BMW commercial. (laughs) Dan Granger:Yeah. Yeah. Andrew Wilkow:It’s the idea that BMW would go, “You know, we shouldn’t advertise on this program. They’re really kinda talking about how wealth is a bad thing.” Well, pretty much that’s their brand. Right? I mean their brand status is BMW, Mercedes-Benz, Audi, Cadillac, these are brands of status for people with money. Dan Granger:Right. Right. Well, I totally agree with you. And I was on the radio sales side locally for about 10 years, and so I got to see this firsthand- Andrew Wilkow:It’s a hard job. It’s a hard job. Dan Granger:Well, it’s a good job. A good way to learn how the actual small business owner is facing a lot of these challenges and problems. But what would ultimately happen is they would have a ‘Do not buy’ list. They effectively have a blacklist that big agencies, Madison Avenue shops, would just say, “Well, they’re on the list. We’re not gonna affiliate with them.” Because big brands generally want to stay away from controversy if they can avoid it. Dan Granger:What’s interesting is if you look at conservative content there’s generally a lot of performance marketers. A lot of the direct brands that are now spending billions of dollars on television, they gravitated towards some of this program, because they measure it and they know it works. And it works really well. And I think it’s actually provided a pricing advantage for companies that measure success by how many sales they make, rather than awareness or very vague KPI’s. They’ve actually created an opportunity for businesses to use conservative formats to grow their business in a unique way because some of the larger corporations stayed out of the way. Dan Granger:But my note to all businesses, regardless of size, is that you should not discriminate based on politics for who your customers are going to be. And if your values differ from that of the host of a show, fine; use your sponsorship to start a conversation and build relationships and engage. Don’t sit in your echo chamber and just convince your friends of what you already believe. Go to other places and learn what the market really thinks because not everybody thinks like you think, on either side. And I think there’s a major missed opportunity here, which is not only bad for the discourse in this country just as Americans, but it’s really bad for business and hurts the bottom line. Andrew Wilkow:You know it’s funny that you say that, that you look at a program with a large audience and big ratings, and if you’re a major brand, if you’re, General Motors, or like I said, Anheuser-Busch, you’d say, “Well, we’re not gonna advertise there.” Well, there are gonna be startup companies that are gonna go, “If you don’t want to … “ Dan Granger:Correct. Andrew Wilkow:“If you’re gonna leave this space- Dan Granger:Exactly. Andrew Wilkow:… “open, we’ll go there.” Dan Granger:They will fill the vacuum, absolutely. Andrew Wilkow:“And you know what? We might be your competitor tomorrow.” Dan Granger:Right. Andrew Wilkow:And I look at so many of the advertisers on this program, and, you know, I take this up when they say, “Andrew, can you get … can you hop on with,” you know, whoever it is, I say sure. And we don’t even discuss the content of the program. We discuss, you know, “Hey, we sent you the product. Do you like it?” “Yeah, I like it.” “Okay, could you personalize your use of it?” “Sure.” “Great.” Andrew Wilkow:And then I seek to do that. And if there is a product that I don’t like, and- and I say, “Look, you know … ” Well, I can only say we had a couple shady mortgage lenders. You know, if there’s a rejection of the product, if I say, “Look, I, you know, I don’t think this is very good,” and I’m not gonna tell the audience I think it’s very good, that’s a totally different situation. But in most cases, I have Super Beats. I use it. I love Casper mattresses. Dan Granger:Mm-hmm (affirmative). Andrew Wilkow:I have no idea what the politics of their company are. They could be a bunch of flaming lefties. I don’t know. They make a good mattress. But from what I get from dealing with these companies is they say, “Okay, we think your program has an audience, and we think you have a demographic that could afford the product that we’re selling, we’d like to give you some of it so you’ll talk about it.” Dan Granger:Well, and- Andrew Wilkow:In the legal sense, not the [crosstalk 00:10:16] Dan Granger:Yeah. Andrew Wilkow:… the legal sense. Dan Granger:Yeah, no, I totally, agree with that. And look, our agencies work with over 150 of these direct brands, these direct to consumer brands. And over 12 of them we started as startups that nobody ever heard of, and then they were household names worth over a billion dollars. They’re unicorns. Dan Granger:And what we- Andrew Wilkow:SodaStream was one of ’em, wasn’t it? Dan Granger:What’s that? Andrew Wilkow:SodaStream was one of ’em, right? Dan Granger:Wasn’t me, but I believe they made the list. Andrew Wilkow:But they started that way. Dan Granger:Yeah. Well, and such is the nature of a direct brand is they’re very performance focused; they want to buy what works. And ultimately, what happens is, I find that these are very progressive companies. Most of them are based in San Francisco, New York, coastal cities. And the marketing teams and the executive teams are usually very far left-leaning. Dan Granger:However, when they’re focused on growing the business they generally will not discriminate. And sometimes you get somebody that says, “I only want to advertise … I’ll never advertise on that show ’cause I don’t believe in the politics.” But for the most part, these are business people that are doing their fiduciary duty to help grow the business with ads that work. Platforms like Sirius XM, podcasts, talk radio shows. Places where people are giving their opinion, that’s what moves the needle for an advertiser. That’s the best place that you can be because an audience member, as you know every day, is super engaged with this content, and that transfers into a value and a credibility to the advertiser that is really significant for them. Dan Granger:So if they’re looking at it objectively and they’re doing the math and they’re saying, “I spend X. I make Y.”  They gravitate towards this type of programming even if they don’t agree with it, which is actually a very good thing because it also exposes them to parts of the market that they might not otherwise come into contact with based on their personal preferences. Dan Granger:But where this becomes a problem, is they get under a surprise attack because somebody has some faux pas on the air. And, you know, your job is to talk for hours a day- Andrew Wilkow:Three hours. Dan Granger:Yeah, that’s a lot of … What is that? 10,000 words an hour. You put a few of ’em in the wrong order and all of a sudden they’re coming at you with pitchforks. So it’s very, very difficult to hold a listener’s attention, stay politically correct, and say things in a way that’s gonna be pleasing to everybody, not offend anybody, without people rattling the cages and then ushering in a potential exodus of advertisers because you happen to make a wrong move. Dan Granger:But I think the smart marketers say nothing. The smart marketers think. They want to know, “What did you mean by that?” They might even have a conversation with you about what you meant. But they give you the benefit of the doubt, and they try to do right by the marketplace. They try to do right by their customers. And most of the controversy that you see where advertisers actually leave, unfortunately, is fabricated. It’s not actually organic, or an expression of what their customers are actually telling them. It’s something else. Andrew Wilkow:But isn’t there also something too … like I remember you … I think it was the Tucker boycott that none of the advertisers saw any sales drop-offs. Right? If you start to see sales drop-offs [crosstalk 00:13:10] Dan Granger:No, no, no, this has nothing to do with sales. Are you kidding me? And what’s amazing is that people believe that it is. That’s the perception is that the marketplace said, “Oh, did you hear what Tucker said? We’re gonna pull off of that prog … or we’re not gonna buy that product anymore.” They’re not doing that. Dan Granger:There are … You know who the organizations are- Andrew Wilkow:Yeah. Dan Granger:… but they monitor, they listen, they pay staff. They have interns that are literally listening to everything, and then they go, “Oh, gotcha. He said X, which means he believes Y. And therefore if you advertise there, then you believe Z.” And they make these assumptions, these if-then scenarios, that are frankly unfair, unfounded, and really destructive for the conversation that they could be having with each other that would lead to better sales for their business and a more united America. Andrew Wilkow:I’m gonna run out of time, but I want to wrap with this if we can. Dan Granger, CEO and founder of Oxford Road is joining us. Let’s roll it back before the controversy. If you’re looking at advertising in a startup, if you put your money into a startup, you hope that they are working night and day to grow that brand. If they’ve already decided before they even get off the ground, “We’re not gonna advertise here,” you’re essentially saying you want me to invest in you, but you’re not gonna do everything in your power to grow the brand, over politics. That sounds like a bad investment no matter what your politics are. Dan Granger:That might work in this economy for a little while longer. If and when there’s a correction you’re gonna see some of that hubris going away. That’s my prediction. Andrew Wilkow:It doesn’t make any sense to me. And, you know, if somebody said to me, you know, “Well, I wouldn’t advertise on that liberal program,” I’d say, “Well, do they have an audience?” If they’ve got an audience, you should advertise with them. Right? Dan Granger:Right. Andrew Wilkow:You’re not here to be a listener. You’re here to reach the listener. Right? You don’t have to be the listener to reach the listener. Dan Granger:I have a mantra on this, and it’s I disagree with what you say, but I’ll sponsor your right to say it. And we shouldn’t discriminate. Whether we’re on the left or the right, we should want to reach people. We’re reaching individuals that believe- Andrew Wilkow:Where’s the audience? Dan Granger:… all kinds of different things. Andrew Wilkow:Where’s the audience, right? Dan Granger:Right. Right, right. Andrew Wilkow:Where’s the au … You know,  it’s funny … We’re gonna run out of time ’cause my top of the hour’s gonna kick in. I see this every time Disney puts a film out, that there’s always some aggrieved group of academics- Dan Granger:Sure. Andrew Wilkow:… or activists- Dan Granger:Sure. Andrew Wilkow:… that say, “Well, this is an unfair portrayal,” or “This is- you didn’t get this right,” or “You were culturally insensitive here,” and then it’s a box office smash. Dan Granger:Right. Andrew Wilkow:So your little animosity towards this film- Dan Granger:Yes. Andrew Wilkow:… apparently didn’t work. People wanted to see it. Dan Granger:It’s not a reflection of the marketplace, and that’s what I’m trying to expose and help out advertisers understand, that this is not the will of the people, this is a small fringe group. Andrew Wilkow:We’ll have to get you back on this, ’cause this is good stuff. All right. We’re right. They’re wrong. That’s the end of the story. The arguments on this radio program cannot be broken. Follow us on Twitter @WilkowMajority, @WilkowMajority, @WilkowMajority. Friday night, 7:30, new episode of Wilkow on BlazeTV. I can’t tell you what we got going on, but when I do you’re gonna dig it. Take the free trial. BlazeTV.com/Wilkow SiriusXM Patriot.
OXFORD ROAD CEO ON SIRIUSXM’S THE WILKOW MAJORITY ADVISING BRANDS DURING POLITICAL CONTROVERSY
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June 5, 2019
newsletter
newsletter
By: Dan Granger No, it’s not China. It’s the same old battle where a media personality steps on a land mine and anyone running ad placements in their program(s) finds themselves under sudden attack. This week’s subject is none other than Laura Ingraham. After she displayed a graphic featuring eight people censored on public media—including Outspoken-actor James Woods, Conspiracy-peddling Alex Jones, and Space-wasting Racist Paul Nehlen—she didn’t help herself with the graphic reading, “prominent voices censored on social media.” Ingraham, the former Supreme Court Clerk and Reagan Speechwriter craftily responded to CNN via Twitter: “Retweeting screenshots of despicable old tweets by racists and/or anti-semites must make those racists & anti-semites very happy. Unfortunately, it does zero to elevate the debate in America. cc. @CNN” The Washington Post was proud to announce that, “At Least One Advertiser is pulling out.” Left-leaning news outlets should take care, lest the right construct parallel machinery and turn conservatives loose on them. This would invite a trade war impacting both sides in a repugnant race to the bottom—hacking away at each other’s ad dollars—changing nothing and numbing consumers so that their trust in media continues to decline. And now I’ve thrown up in my mouth and it burns. To be clear, Laura Ingraham is one of the few national broadcasters I’ve never met. I don’t watch Laura Ingraham. I don’t listen to Laura Ingraham. And as far as I can tell, none of Oxford Road’s clients are buying any of her media specifically via podcast, radio or television. It’s not intentional. If we obtain data suggesting the ROI would be positive on any of her channels for any one of our clients, I would have no qualms about recommending her program. If we are helping you scale your business, we need to reach people across the political spectrum. Quick aside: Many times, the sponsors receiving blowback aren’t even buying these shows intentionally, but rather purchasing run-of-schedule campaigns that just happen to land within the program in question. More importantly, does Laura Ingraham have hatred in her heart—at least a little more so than anyone else on cable news? Probably not. But I really don’t know that either. What I don’t like is that we are playing a big game of “if, then” about something that in all likelihood was a screw up by some low-level production coordinator who didn’t properly vet the graphic before the daily news program went live. There’s a good chance it cost this individual their job. Long live 24-hour news cycles. The important thing to consider as an advertiser is that this is a frequent game of “gotcha” played by special interest groups and news channels all seeking to benefit themselves. Advertisers become a pawn in this game and get caught in the cross-fire. Too often they take the bait and are worse off because they end up getting attacked by both sides, now being seen as a Turncoat as well. If/when you find yourself in this position—regardless of emails, tweets, etc. you receive with an accusatory tone suggesting you believe in something which you do not simply because of where your ad impressions might have fallen—the best thing you can do is say…nothing. If the heat persists after a week you can suspend placement in that show for a time, but don’t make any public announcements. It probably won’t outlast a full news cycle. If you go that route and suspend the show from rotation, it’s best to set a time limit on how long you avoid the program lest you find yourself unwelcome to re-enter. Based on the trend over the last 12 months, you will soon find yourself back on the conservative channel, but forced into buying only their lowest rated shows at a premium. You will have given yourself an inability to purchase run-of-schedule media buys, as show-specific placements cost more than rotators. Yet as any performance marketer of scale knows, you’re going to want to reach conservative audiences. Pro-tip: If you get negative feedback from someone that you can validate as a customer, take this seriously. You could even have a prepared response for them showing that their viewpoint does matter. But that doesn’t mean you should only advertise on the complaining party’s favorite networks. You should hear them out and be ready to listen to their concerns, but don’t let them dictate your media schedule. The underlying issue here is that our nation is bitterly divided, and digging in on one side or another does not elevate your brand nor does it add value to our national discourse. But what if you are like the people complaining and really really don’t like the show you were buying anyway? Well, then you definitely need to be there! Death to echo-chambers and death to limiting your revenue streams. If you really want to influence the public with your values, isolation will not help you. Let your values shine through your products and use that to build relationships on both sides of the aisle. We will do much better as marketers and as a nation when we can say, “I disagree with what you say, but I will sponsor your right to say it.”
DON’T BECOME A VICTIM OF THE “OTHER” TRADE WAR
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May 29, 2019
thought-leadership
thought-leadership
By: Stew Redwine Welcome to the second installment in the Audiolytics™ Master Class. Last time we discussed how to capture attention in “The Setup.” Now that we have the attention of our intended audience, we’ve got to keep it and move them toward action. Enter the second Audiolytics™ Key Component, Value Prop: Audiolytics™ Definition: The promise a good or service makes to its potential customer. It is the “why” or the “solution” that the service or good promises to deliver. “Promise, Large Promise, is the soul of an advertisement.” Samuel Johnson (1759) The Value Proposition is a clear, simple promise. At its core, this is what an effective ad provides. We must give assurance that there is a solution, bolstered by a LARGE PROMISE, that is a vehicle toward a plane of existence where life for the consumer can be more pleasurable and where everything is better. The LARGE PROMISE connects to the heart of an audience. It is a signal that rings through the noisy minutiae of one’s day to day experience. The goal is to spark intrigue and stand apart from the ordinary deluge of commercials, salesmanship, and manipulation. There are two ways most marketers fail in their delivery of a LARGE PROMISE. The first pitfall is underselling. So many new companies sell themselves short by hesitating to fully identify the greatest potential value of their product/service. The second common failure is overselling. An overly aggressive, grandiose, or disingenuous claim rings false. The above-mentioned essayist described his disdain for this second failure when he said: “Whatever is common is despised. Advertisements are now so numerous that they are very negligently perused, and it is, therefore, become necessary to gain attention by magnificence of promises, and by eloquence sometimes sublime and sometimes pathetic.” There is no denying that the commercial saturation of American media spaces has led to a savvy modern consumer. In 2017, digital marketing experts estimated that most Americans were exposed to around 4,000 to 10,000 ads each day. With such exposure comes awareness, intelligence, and, sadly for us, a sort of jaded and weary cynicism. Think about it. If the majority of the sensory data my eyes and ears absorb each day are attempts to influence my psyche into taking action for the benefit of somebody who doesn’t love me but wants my money, I am naturally going to evolve stronger intellectual defense mechanisms to guard against the noise. Simply put, I am going to learn to tune it all out. This helps in one way to explain the failures of various contemporary ad campaigns, even ones ranging into the massive budget spectrum. Example: Dove Soap. Recently, the company (well known for its decade of “Real Beauty” campaigns) unveiled what was thought to be a bold marketing strategy called Real Beauty Bottles. “Beauty comes in all shapes and sizes,” Dove claims in one of their commercials. “There is no one perfect shape.” The campaign rolled out six different shapes of Dove-branded soap bottles, each depicting a more or less common body shape for women. The promise here is a noble one: whatever your body type, you will be seen and acknowledged as a human being. You will not be alone in the world. The campaign backfired. The “squatter” shaped bottles were unwieldy in the shower, compared to the hourglass shape. Women who purchased these bottles at the store had to present them to the cashier as a “proxy for a body.” There was shame associated in purchasing a shape that does not fit the commercial body ideal this campaign was attempting to subvert. Dove’s promise that these six bottles would release consumers from their self-consciousness was too extreme and turned out to be false in fairly immediate ways. In an effort to make customers feel free of body shame, Dove inadvertently thrust that very shame into their faces. Ian Bogost, a contributing editor at The Atlantic, wrote an article in 2017 about this failed Dove campaign, and their misrepresented promise. “It’s advertising’s job to lie,” he claimed, “but it’s only when consumers can see the lie that the dissimulation becomes palpable enough to offend.” At Oxford Road, we disagree with the concept that advertising’s job is to lie. We tend to align ourselves with David Ogilvy, the man who launched the original Dove campaign over 50 years ago who said, “The consumer isn’t a moron; she is your wife. You insult her intelligence if you assume that a mere slogan and a few vapid adjectives will persuade her to buy anything. She wants all the information you can give her.” So how does it work? How do you go about constructing a promise that connects to your audience without a) boring your customer base by underselling, or b) triggering an offensive or dismissive response by going too far in the other direction? At Oxford Road, to determine the most effective Value Prop, we apply the second Audiolytics™ Key Component, using our scoring model. Grading the presence or absence of eight sub-components—based on everything from Aristotle’s Rhetoric to Cialdini’s Influence to Maslow’s Hierarchy of Needs—we can objectively determine the ability of each advertisement to introduce its product and make the largest promise possible. The essential mission of your promise is to showcase to each individual the best available outcome your product can offer them. They are ready to hear these outcomes, their imaginations are literally primed for them because we grabbed their attention with our 1st Audiolytics™ Key Component The Setup. Now, with our second Audiolytics™ Key Component, we will use the eight sub-components of Value Prop as a filter to identify if an advertisement’s promise is clear and effective. If the promise undersells or oversells, we can instantly reveal which elements need to be tweaked for instant growth results, guaranteed. Things like features or benefits that can only be claimed by the advertiser—expanding the benefit to the greatest degree possible—and, believe it or not, clearly defining just what it is the advertiser’s product or service does and how it will make the audience’s life better. It is the rare individual who doesn’t spend some time each day envisioning ways their lives could be improved…be it relief from stress and pressure, added confidence in their looks, more financial freedom, or one of the thousand other avenues toward lightening the load. Every powerful advertisement ever made has shown customers their fantasy of personal happiness is not only attainable but a valid and legitimate reflection of who they are. In the now-famous words of Mad Men’s Don Draper, “[Happiness] is a billboard on the side of the road that screams with reassurance that whatever you’re doing is okay. You are okay.” Last year, for instance, Nike’s Colin Kaepernick Campaign showed us a wildly effective example of a company building its Value Prop into the promise it made to its customers. By associating the brand image with Kaepernick’s famed social and political protest against systemic racism in America, Nike instantly—and without overselling the promise—communicated that owning and wearing its products represented the act of rebellion against adversity and provided a vehicle toward overcoming the odds. The wisdom of this branding position exists both in its association with a ubiquitous social topic and its ambiguity of demonstrative specifics. In other words: Everybody knew what it meant, and nobody knew how to say it. You can’t point your finger at what the tagline means precisely, but it promises strength, power, and most importantly a tacit association with the righteous, clear-eyed underdog. And who hasn’t envisioned themselves in exactly that way? Large Promise is the soul of your advertisement. It is the spiritual center that inspires your customers and builds a connection between them and their secret fantasy of happiness, of ease and contentment, and of an improved plane of existence that is somehow better than the one they are currently on. Though today’s consumers are savvy, and possibly jaded from their exposure to 10,000 ads a day, they are still always listening to hear the magic words that will inspire a feeling of hope. For all of us, deep down, are willing to believe in a Large Promise. And when we do, we take action.
AUDIOLYTICS™ KEY COMPONENT #2: VALUE PROP
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May 22, 2019
thought-leadership
thought-leadership
By: Dan Grander When you’re a young pup in advertising, everything is a test. You scrape together a small budget and start playing the hits: SEM, SEO, affiliate partnerships, a little bit of Facebook, then a lot of Facebook. You place very small bets and grow them incrementally, knowing you can shut them down in an instant with the stroke of a key. You find success and begin to scale. These tests become core digital channels and your business begins to depend upon them. Now you’ve had your first taste of success in acquisition marketing and it felt good—really good. But you need to keep feeding the monkey. One day, your customer acquisition costs on Facebook keep getting more expensive, and you’re not seeing the same return at the same scale. You notice your keyword searches are getting a bit more competitive as you look for higher volume at the same efficiency. Panic sets in, but then you recover. You figure out a way to regain your former position, but you realize something—this cannot go on forever. You must diversify to continue to safely scale. You realize that, to achieve your goals, you’re going to need to do more than just list yourself in search engines. You must create demand. Facebook helps with this, but you can’t be fully dependent on just one channel. It makes you too vulnerable. You know that, at some point, there will be a ceiling. You talk to your friends and find out that brands like yours have taken the leap into audio and video, telling their stories to larger audiences. They survived the crossover into what can still be called “offline media,” and you realize that you need some help if you’re going to survive too. You call an agency like Oxford Road and tell them of your big plans to dominate your category. You want to know the least amount you can spend on a test, making assurances that if it works you’ll spend more. The difference is now you cannot turn these channels on and off in a day like you could with digital. You have to risk tens, maybe hundreds of thousands of dollars just to find out which channels are going to work for you. It’s petrifying.   Fortunately, one of your investors has seen offline media work before and encourages you to take the leap, so you do it. During the ramp-up, everything you buy feels like a test, and you fear for your future if it doesn’t work. Not everything works, but enough of it does that you can see the light at the end of the tunnel. You survive, and some of these channels are really taking off. Your friends and co-workers hear your ads on their favorite podcasts, infusing you with a new level of confidence and conviction that you can take this brand all the way. However, you don’t realize that when you’re advertising on proven performance channels that are shared by dozens of other marketers for similar brands, it is less about you testing media and more about the media testing you. It is a game of “Mirror, mirror on the wall,” and this mirror tells you exactly what the market thinks of you. As you mature, you dig deeper into your funnel, optimizing everything. By now, you have built a foundation of demand-generating media: podcast, radio, and possibly even TV. Congratulations! You’ve crossed over from tiptoeing into channels where every dollar is 100% test to actually having a marketing budget. And while the kid who got your early marketing efforts going may still play a role at the company, you’ve started hiring people with a bit more experience. You’re now a steady advertiser with quarterly budgets and a roster of proven media channels, but then you start to plateau again. You realize that you’re leveling off and the air is becoming increasingly thin, so you search for new media gems. They’re not as easy to discover as in times past, and it’s getting painful as new tests don’t pan out like the old ones did. So now what? The older I get, the more I appreciate the wisdom of older brands like Coca-Cola. There is a lot that you don’t have in common with Coca-Cola, but they have spent billions of dollars learning things that can drastically benefit your business, regardless of size. Not the least of these is their now-famous 70/20/10 rule. The rule is this: 70% of your marketing budget goes to proven core programs, 20% goes to test programs that are highly likely to perform similarly to your core, and the remaining 10% goes to high-risk experiments, a.k.a “crazy shit.” For Coca-Cola, linking this 70/20/10 budget to a performance-based compensation and bonus plan for its ad agency incentivized the agency to operate in and discover unfamiliar—and sometimes groundbreaking—areas. For a performance marketer today, this budget breakdown provides a framework for navigating media in a way that ensures stability while allowing for growth by testing the fringes and exploring new waters. Most people don’t have the discipline to follow a 70/20/10 model, but you should. Like everyone else, you want to spend to the diminishing returns. But when you start to hit that ceiling, it will serve you well to have a framework that allows you to protect your base and continue to expand incrementally upward. This allows you to take a measured approach to continued growth. Your core is the 70. The 20 is for things that you aren’t yet buying, but can see that it’s inhabited by comparable advertisers. The 10 is for anything your little heart can dream of—where you can have some fun. Opportunistic deals. Unproven media. Big ideas. Tests for testing’s sake without having to handcuff every dollar to the same KPIs as your core. And the best part is that, once in a while, the 10% will hit a gusher and make up for all of those previous quarters where the 10% felt like a waste. It’s not very complicated, but it requires forward thinking, planning, buy-in from multiple stakeholders across your org, leadership, and the guts to see it through to fruition. Have you started managing your budget this way? If not, perhaps we should chat.
AD BUDGETING 101 – APPLYING THE 70/20/10 RULE
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May 15, 2019
thought-leadership
thought-leadership
By: Kyle Jelinek At Oxford Road we have a saying, “We just want the ads to work.” To accomplish this goal, we bring together Messaging, Media, and Measurement. One critical piece of Messaging is tailoring it to the medium. For Podcast, the proper onboarding of hosts is perhaps one of the most essential components of a successful podcast campaign. Unfortunately, it’s also a step most new advertisers in the space don’t fully understand and many miss altogether. On·board /ˈänˌbôrd/verb (used with object) To go through procedures to effectively integrate (a new employee) into an organization or familiarize (a new customer or client) with one’s products or services. A properly onboarded host is an empowered host. The work begins the moment you sign on to advertise on his/her show. You probably already know this, but this process is only for host-read commercials—preferably where the host(s) exceeds the guaranteed 60-sec length. Done well, this proven process will empower the host(s) to speak freely about your company—all while you’re providing lane lines so it’s clear what they can and cannot say. Host onboarding is more than just jumping on a call with your talent and making sure they understand copy points (the script). Done correctly, a proper onboarding will help propel your ads to reach best in market performance at maximum viable scale. FUSING THE BRAND BONDThe ultimate goal of this whole exercise is for the host to make a deep and personal connection to the product or service. After all, the most powerful words in the advertising lexicon are, “I use this and you should too.” You must uncover why your product has meaning for the host based on their past experiences or those of their friends/family. You could call this connection between the host and your company the “Brand Bond.” But this doesn’t have to be a magical Sword in the Stone moment. Because it’s their job to sell the shows, network partners and show producers can usually help you find an angle that works. For an agency like Oxford Road, we oftentimes have show representatives reach out to us saying, “XYZ podcast host is a huge widget fan, and you should advertise the USA Widget company on the show,” making the process even easier. Finding the Brand Bond is easy if the host is a bonafide sneakerhead, and you are selling sneakers. Things are harder if you’re selling a children’s product but the host has no kids. If you’re confident you still want to test the program, you have to find other ways in. Have the host talk about their nieces and nephews or their close friend’s kids, or when they were a kid. There’s almost always a creative way to connect the host to the product and provide a unique POV for why they are making the endorsement for your brand.    HAVE THEM EXPERIENCE THE PRODUCT The all powerful phrase, “I use this and you should too,” should be followed with, “Here’s why…” This is their Story of Why the host is connected to the product or service and is recommending it to his or her listeners. If you’re an established brand, you may already have legions of hosts who are passionate about your product or service and can wax poetic about the benefits of your brand. For these advertisers, we can easily find out which hosts are already fans and you’re off to the races. This, however, is the exception. For most companies, you’ll have to introduce your business to hosts who have no idea who you are or what you do. This is easier if you have a product or service that is relatively inexpensive—simply send hosts a box of your goods and let them talk about it first-hand. However, things get harder if you have a very expensive product or an intangible service that the host may not be in a position to use immediately, despite best intentions. FOR ADVERTISERS WITH HIGH CONSIDERATION We once launched a successful podcast campaign for a high ticket product whose price tag was over a thousand dollars on average – obviously, not something the client was willing to blindly send to every podcast host out of the gate. For this client, we only sent product hosts with large shows that had considerable spend volume. It was worth it for the client to spend the extra money to ensure these “larger” hosts were speaking from personal experience. For the mid-tier and smaller shows, we initially skipped the step explained above. Only after the show exceeded the client’s KPI goals, did we send the product to the host. By incentivizing the host(s) based on performance, we were able to limit the client’s exposure and produce some fantastic results from shows who did everything they could to make the ads work. FOR SERVICE-BASED ADVERTISERS Things are even more challenging if you’re offering a service that not everyone can use. For these types of companies, it’s important to get creative on how to get hosts to experience your brand. While you can’t demand hosts sign up for an insurance policy, or buy a house using your real estate website, you can make sure they get a quote or sign up to receive free updates online. We work with an insurance company who evaluates your current policy and shows you how much money you could save by using them. So, before a host can start talking about this company, we ask that they get the quick quote to get acquainted. It’s surprising how much content comes out of this alone. THE HOST CAN’T OR WON’T USE YOUR PRODUCT Make friends of producers and staff. Send product to the entire studio if you can. We once launched a podcast campaign for an alcohol company using a host that doesn’t drink. We had him share the product with his office and coworkers and his endorsement was essentially him talking about their experiences. This show ended up being one of the most effective podcasts the client had ever experienced. Even if the host is using your product or service, working with everyone on their team will make them evangelists for your business too! Whether it’s easy or not, you must find a way to get the host (s) to experience  your brand first-hand before they start talking about it. Your advertising will sound more authentic and response should follow accordingly. THE HOST BRIEF At this point, most advertisers send the hosts their talking points and hope for the best. However, sending your copy points is just part of what you should be doing. The Host Brief is a document that tells the hosts everything they need to know about your brand or service and, more importantly, tells them what they can and cannot say. It usually has 3 parts; a company/campaign overview, copy points/script, and a list of “dos” and “don’ts”. The company/campaign overview should be a simple paragraph explaining what you’re trying to accomplish in this campaign and provide an elevator pitch on what your company is all about. While we’ve seen these come in all shapes and sizes; from a few sentences to 10-page booklets, generally the shorter the better. If you think the host is going to read your 15-page brand book, you’re sadly mistaken. Keep it simple and use this as a preamble to the campaign. The next portion is copy points. We’ve written countless articles on copywriting and just last week, announced the launch of our Audiolytics™ Master Class which starts next month—so we won’t spend too much time here—but keep your copy short. For podcast copy, mention the main points and let the host fill in the gaps. The host (s) should be given enough room in the copy to customize the main points in their own unique voice. which starts next month—so we won’t spend too much time here—but keep your copy short. For podcast copy, mention the main points and let the host fill in the gaps. The host (s) should be given enough room in the copy to customize the main points in their own unique voice. Finally, your brief should include a list of “dos” “don’ts”. Common points include things like: do mention the URL at least 3 times, don’t mention competitive names within the spot, do include mandatory disclaimers. Essentially, breaking any of these “commandments” necessitates a make-good from the host so it’s important to be clear and well defined and in writing. Just in case the host(s) don’t get it right, make sure the details of your agreement with the network predetermines free media when one of these rules are broken. To enforce this, you’ll need a feedback loop where you listen to every air check and circle back with networks for make goods or optimizations when things go wrong. Just like a good resume, do everything in your power to keep the host brief to one page. Thomas Jefferson put it this way, “The most valuable of all skills is to never use two words when one will do.” And Mark Twain said, “The difference between the almost right word and the right word is really a large matter. ‘Tis the difference between the lightning bug and the lightning.” Fill your brief with the right words, and only the right words. Brevity, clarity, and potency set the host up for maximum personalization which delivers increased performance. After all, you’re buying their Brand, which is their unique connection to their audience, and it ultimately serves your ad’s performance to set the host up to tell their Story of Why—which adds their unique flourish and personality to the read. THE ONBOARDING CALL / MEETING                                             Finally, a quick call with the host or the show’s producer should be conducted just before the launch of the campaign. You are not going to become friends with Joe Rogan. Frankly, hosts at his level rarely make these calls at all. But, if you do manage to get a show’s host to join this meeting, make it count. Now’s a good time to show you are serious about the relationship. Let the size of the show determine how high up the ladder you want to go, but using C-level execs and company founders will help get the talent excited. In our experience with marquee podcast properties, 75% of the time you’ll be speaking with the show’s producer, but that doesn’t make the call any less important. The onboarding call is your opportunity to confirm that the host (s) have received the product or tested the service, reviewed the host brief, and provides an open forum for the show representative to ask any questions. This is also your last chance to reiterate the “do’s” and “don’ts”, and encourage the host(s) to personalize their reads as much as possible. But remember, the number one way to set them up for great personalization is a brief, clear, and potent Host Brief. EVERYONE IS ONBOARDED, NOW WHAT? Even when you’ve implemented these proven best practices, some hosts will do no more than simply read your copy. Many can’t or won’t stray from the copy in front of them no matter how much prompting they get; but your efforts are not in vain. Proper onboarding has helped facilitate hundreds of host reads that go for minutes longer than they were contracted to deliver, oftentimes making the reads become part of the show itself. That’s the magic of podcast and radio, and it can only be accomplished by proper talent onboarding. If all this sounds great but a bit daunting, and you’d like assistance in onboarding hosts for your upcoming campaign from a partner who has literally done this thousands of times, click HERE to speak with a knowledgeable member of our team.
THE PROPER ONBOARDING OF PODCAST AND RADIO TALENT
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May 1, 2019
thought-leadership
thought-leadership
By: Stew Redwine In 2018 alone, American advertisers poured a cumulative $240 billion dollars into TV, digital, radio, print, cinema, and podcast commercials [1]. That number is projected to reach around $270 billion by the end of 2022. If Wanamaker’s famous quote about half the money spent on advertising being wasted is right, that means we are tossing over $100 billion out the window, right? Well: yes and no. Whether the origin of Wanamaker’s oft quoted maxim can be credited to the industrial pioneer himself remains open for historical argument, the fact remains–despite all the technological advancements the industry has undergone since his death in 1922–his words continue to reveal two profound questions that reside within the bedrock of advertising philosophy: How do we identify which half of our money we are wasting? How do we then eliminate the waste? With the relatively recent birth and subsequent explosion of digital ad platforms and technologies, advertising has been speeding toward a science of measurable precision, advanced strategy and psychology, and specified, person-to-person message targeting. Demographics are tighter now; more specific and contained. Individual reactions to sensory input can be tracked, stored, and qualified with increasingly exacting detail. It is important to remember that, alongside these tremendous advancements, we arrive rather quickly at a paradox. Every new benefit and tactic the Internet provides to give your ad budget unprecedented effect relative to your competition is, consequently, available to every single one of your competitors. Thus arises a rapid commercial saturation on TV, over the airwaves, and on Facebook, Instagram, YouTube, etc…. Right away, marketers return to the same question: how to avoid wasting half their budget, without knowing which half…. The answer is surprising: avoiding waste comes down largely to the quality of writing. And good writing begins with The Setup. The Setup: “To the red country and part of the gray country of Oklahoma, the last rains came gently, and they did not cut the scarred earth.” John Steinbeck, The Grapes of Wrath (1937) “Don’t be afraid.” Toni Morrison, A Mercy (2008) These two sentences open classic works by a pair of Nobel Laureates who never met, and crafted their vast outputs on opposite sides of 20th Century America. At first, it seems no two opening lines could structurally differ more from one another. Steinbeck’s language is mythic, vivid, and apocryphal, almost conveying a sense of divine allegory. Morrison, on the other hand, deploys a lean, plain-spoken command, driving straight into the hearts and minds of the reader in just three well-chosen words. The sentences are, however, bound by a central similarity. Both grab your attention, compelling you to investigate the story before you. Though John Steinbeck and Toni Morrison were divided in time, gender, race, style, and a myriad of other factors, both were communicators of extraordinary focus and emotional capacity. The point is: powerful openings, while instantly recognizable, do not abide by any particular pattern of structure or form. What they share is the ability to claim all the real estate of a listener’s mind. There is no space for anything else because the message is so engaging. In marketing, exactly as in literature, the rest of the message lives and dies with the impact made by this first impression. At Oxford Road, we understand that crafting the best opening for your advertisement is key. If you don’t connect immediately–and POWERFULLY –all else is for naught. That is why the first of nine Key Components of Audiolytics™,our proprietary formula for Decoding and Optimizing creative, is The Setup. Here’s how we define The Setup: Establish an immediate connection with a succinct, powerful statement that will capture the attention of the audience, while calling out the problem the product solves or the opportunity it represents. Here are a few examples from Oxford Road’s repertoire that captures attention and demands that the listener/viewer to pay attention to what’s next: “If you’re buying sneakers online, there’s more than a coin flip’s chance that the shoe you’re looking at is fake. How can you be sure it’s real?” “If you don’t know your numbers, you don’t know your business. I learned this the hard way with my first company, so I created NetSuite.” “None of your friends are going to tell you, so I will. Your blinds look terrible. This is your home. Your showcase to the world, so why let it look like a crackhouse?” “Would you buy a shirt for $50 if you knew it only cost $7 to make?” For the purposes of this Nine-Part series, we will be referencing the Audiolytics™ Grading of the ads featured in Super Bowl LIII for our examples of each Key Component. The Winner of the “Best Setup” Category was “Expensify Thi$”, featuring 2 Chainz and Adam Scott. Here’s iSpot’s summary of the ad: “In the middle of his “Expensify Th!$” music video, 2 Chainz shows off his icy hot rod, running on a seafood tower and housed in a misty garage populated by golden dancers. However, this typical day in the life of a baller is interrupted by the rapper’s record label financier, Adam Scott, who requests paper receipts for everything on set that he wants reimbursed. 2 Chainz replies that he can just use Expensify to snap a photo of them instead. After all, he wasn’t born to do expenses.” Watch the TV Commercial HERE This Setup both captures your attention AND is teeing up the central value prop for the product. Any advertisement can use a shocking device (bleeped out swear word, explosion, skimpy outfit, whoopie cushion, etc) to grab the audience’s attention. But to grab their attention in a way that is actually tied to the product, is how you hold their attention and increase the impact of the message. After all, if the whole advertisement is designed to get the audience primed to take action, or at least to think of your product or service whenever the need arises, then it’s critical to have everything in the advertisement serve that end with clarity and potency. Whether you are looking to build brand awareness or generate a high and immediate response over a short period, both strategies require–first and foremost–that you command audience attention. Retaining this attention as the ad proceeds is critical, and a skillset we will delve into later on. At Oxford Road we firmly believe that if a brand intends on holding attention through its ads and making every penny spent on the ad go to good use–it must grab attention in the first place. Sources: https://www.marketingcharts.com/featured-104785/attachment/pwc-us-ad-market-sizes-2018-2022-june2018
AUDIOLYTICS™ MASTERCLASS – KEY COMPONENT 1: SETUP
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April 17, 2019
newsletter
newsletter
By: Giles Martin Like the proverbial rabbit hole, the deeper you go into podcast data the more confusing and obscure it can get. If you’re a marketer, for example, you should be ignoring the Apple Podcast charts. However, many performance marketers are not. The Apple podcast charts can be easily manipulated (see here and here). What’s more, they’re a reflection of what’s trending now, not a reflection of the scale and marketing potential of a given podcast. It’s one of the many easy mistakes to make when choosing programs to purchase.   It gets worse. Downloads are not equal to listens, and downloads are measured in different ways by different companies that host the podcasts. The audio files themselves are typically downloaded in little packets. In some cases, each little packet has been counted as a “download.” The aspiring sheriff in this Wild West, the IAB, has established a set of guidelines for the industry (“IAB 2.0”) and—while not a panacea—this has certainly helped push the market in the right direction. Marketers should be sure to know which of their partners are IAB 2.0 compliant. It’s easy to compare apples to oranges in this market.   Part of the industry maturation is evident in the attribution solutions galloping towards the saloon. (Just how far can we stretch the Wild West narrative?! We don’t even know yet!). In the second half of last year, networks began pushing attribution solutions based on IP-matching. This works by comparing the IP address of the device downloading the podcast with the IP addresses of the customers who took subsequent action on a website. If the addresses match, it’s assumed the podcast drove the activity and–presto!–Podcast takes a giant leap towards accountability.   There remain limitations for marketers. You might partner with a network like Wondery for example, for access to their solution through their relationship with Qualia (now IDify). It may be a great solution, but if only 10% of your investment is on that network, you don’t have a very comprehensive solution. Or, you could work with Megaphone—their solution is built on their dynamic ad insertion platform which can limit your ability to attribute live reads or “baked in” ads.   Emerging market leaders are digital natives rather than radio natives, and this is what gives them a head start in the attribution game. For example, IP-matching is not an exact science, and IP addresses change frequently. Therefore, a more comprehensive solution than most are offering is required. Podcast aside, sophisticated digital solutions involve device graphs. These are still nascent in their podcast application, but are finally coming to market. Also, really robust attribution solutions require more than a simple exposed-action tracking system. Wouldn’t some of these people have taken action anyway? Robust measurement requires the use of a control group.   Leading vendors are building this into their approach. As these sophisticated and digitally-native solutions permeate the industry, the brands will come calling. The attribution solutions and the IAB standards add legitimacy, media currency, and accountability to the previously lawless land. This makes brands and their big agencies feel safe, and they’ll then be helplessly drawn to the authenticity and depth of connection available to audiences on podcast. Nonetheless, this may bring fresh challenges. Big brands seem deeply attractive to podcasters and networks because of their ability to lose podcast-sized budgets down the back of the sofa. Still, it’s not all roses because big brands need a lot of control. They’re anxious and cautious about letting hosts shape their message, improvise off the script, or–heaven forbid–freestyle the whole darn thing.   Yet, this is often what works most effectively and has been precisely the magic of podcast for the early marketers. When these hosts give a deeply personal read, they are able to drive fantastic response from their audience. The brands’ fear here will hurt them. They will then  insist on pre-recorded, pre-approved ad units that may rarely even use the hosts’ voice, and in so doing will ironically turn podcast into a much more traditional, radio-like medium with more dull and impersonal ads. Because these ads will be dynamically inserted, there will be much more scope for a high-ad load, which may threaten the very foundations of the podcast platform–the intimacy, the authenticity, and the personal touch.     While the new sheriffs in town may be bringing some law and order to this wild landscape, let’s hope they don’t end up sanitizing the place altogether. 
The Secret to Branding
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April 10, 2019
thought-leadership
thought-leadership
By: Kyle Jelinek Welcome to the intro to the Audiolytics™ Master Class, presented by The Influencer.   So what is Audiolytics™? It’s Oxford Road’s systematic approach, structural framework, and diagnostic tool for message development. In short, it’s a system to make your ads work better. In this series, we’re going to teach you how to make Audiolytics™ work for you.   Audiolytics™ brings objectivity and clarity to your message, using a binary evaluation methodology which includes an expert review of 9 key components and 71 key data points—or sub-components—to ensure optimal messaging design resulting in enhanced performance.     Audiolytics™ was born out of a desire to make ads on radio and podcast perform better by optimizing the key components that impact response. Since inception, the system has been tweaked, enhanced, and can now be applied to TV ads, sales pitches, and frankly, any persuasive message you wish to convey. To prove this point, the recent Audiolytics™ analysis of every ad from this year’s “Big Football Game” identified T-Mobile’s campaign as the clear winner. While every other analysis scoffed at the Un-Carrier’s series of texting commercials, the ad that told T-Mobile customers to visit Taco Bell on Taco Tuesday resulted in breaking single-day records for the Quasi-Mexican Food chain.    So what is this about a Master Class? In the coming weeks, The Influencer will begin a deep dive on each of the 9 main components within the Audiolytics™ framework to educate our readers on the approach. In a series of 9 articles and white papers delivered once per month for the rest of the year, your professor Stew Redwine (Oxford Road’s Creative Director) will break down each of the 9 Audiolytics™ Key Components and show how savvy marketers are using them wisely.   For those of you new to Audiolytics™, below are the 9 Key Components:   Setup – What is the problem you are solving? Value Prop – What is your solution? Positioning – How do you compare to the alternatives to your solution? Demonstration – How does it work? Substantiation – Why believe you? Offer – Will you give me something extra for responding? Scarcity – How long is this available? Path – How do you get the product/service? Execution – The tone, feel and packaging of the ad.     The process works like this: we take your current creative (or use a creative brief to create something entirely new) and run it through the Audiolytics™ system. Audiolytics™ will identify key areas for optimization, prompting a revision to achieve maximum performance. Here’s how it looks graphically:     If you don’t want to wait for the full Master Class, and wish to streamline the process, that’s okay—we do live in a world of instant gratification after all. You can receive a FREE Audiolytics™ report right now and get the score of your current creative assets, along with three critical optimization actions to improve campaign performance TODAY. Just click here to schedule your FREE report.    Class begins May 1st. 
Intro to Audiolytics
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April 10, 2019
thought-leadership
thought-leadership
By: Oxford Road Welcome to the intro to the Audiolytics™ Master Class, presented by The Influencer. So what is Audiolytics™? It’s Oxford Road’s systematic approach, structural framework, and diagnostic tool for message development. In short, it’s a system to make your ads work better. In this series, we’re going to teach you how to make Audiolytics™ work for you. Audiolytics™ brings objectivity and clarity to your message, using a binary evaluation methodology which includes an expert review of 9 key components and 71 key data points—or sub-components—to ensure optimal messaging design resulting in enhanced performance.   Audiolytics™ was born out of a desire to make ads on radio and podcast perform better by optimizing the key components that impact response. Since inception, the system has been tweaked, enhanced, and can now be applied to TV ads, sales pitches, and frankly, any persuasive message you wish to convey. To prove this point, the recent Audiolytics™ analysis of every ad from this year’s “Big Football Game” identified T-Mobile’s campaign as the clear winner. While every other analysis scoffed at the Un-Carrier’s series of texting commercials, the ad that told T-Mobile customers to visit Taco Bell on Taco Tuesday resulted in breaking single-day records for the Quasi-Mexican Food chain. So what is this about a Master Class? In the coming weeks, The Influencer will begin a deep dive on each of the 9 main components within the Audiolytics™ framework to educate our readers on the approach. In a series of 9 articles and white papers delivered once per month for the rest of the year, your professor Stew Redwine (Oxford Road’s Creative Director) will break down each of the 9 Audiolytics™ Key Components and show how savvy marketers are using them wisely. For those of you new to Audiolytics™, below are the 9 Key Components: Setup – What is the problem you are solving? Value Prop – What is your solution? Positioning – How do you compare to the alternatives to your solution? Demonstration – How does it work? Substantiation – Why believe you? Offer – Will you give me something extra for responding? Scarcity – How long is this available? Path – How do you get the product/service? Execution – The tone and feel of the ad. The process works like this: we take your current creative (or use a creative brief to create something entirely new) and run it through the Audiolytics™ system. Audiolytics™ will identify key areas for optimization, prompting a revision to achieve maximum performance. Here’s how it looks graphically:   If you don’t want to wait for the full Master Class, and wish to streamline the process, that’s okay – we do live in a world of instant gratification after all. You can receive a FREE Audiolytics™ report right now and get the score of your current creative assets, along with three critical optimization actions to improve campaign performance TODAY. Just click here to schedule your report. Class begins May 1st. 5 THOUGHTS ON “AUDIOLYTICS™ MASTER CLASS” Pingback: The Proper Onboarding of Podcast and Radio Talent – SmallBizDaily Pingback: Let Me Get What I Want – A Case Study for Brand Advertising – Oxford Road Pingback: Audiolytics™ Key Component #6, #7, and #8 – Offer, Scarcity, and Path – Oxford Road Pingback: 5 Tips for Creating Custom Landing Pages – Oxford Road Pingback: AUDIOLYTICS™ KEY COMPONENT #9 – EXECUTION – Oxford Road
AUDIOLYTICS™ MASTER CLASS
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March 27, 2019
thought-leadership
thought-leadership
By: Oxford Road In today’s Influencer, we’re shifting gears slightly from our typical marketing-centric pieces to one that is applicable to nearly everyone in business. In a recent posting from his Friday Forward Email, Robert Glazer shares his thoughts on professional ghosting and why you should stop.   As a professional services firm, prospective clients often ask members of our team to provide detailed proposals, estimates and supporting materials as part of their evaluation process. While there’s no guarantee we will get the work, fulfilling these requests takes time, energy and resources, something that most prospects value and appreciate. However, over the past few years, I’ve noticed a rise in professional “ghosting.” Ghosting has become part of the dating nomenclature. Apparently, it’s the practice of ending a personal relationship with someone by abruptly – and without explanation—withdrawing from all communication with them. People with avoidant personality types seem to think this approach is faultless. But in reality, it’s just rude and disrespectful. The fact that ghosting seems to be on the rise within professional interactions is disappointing. As mentioned above, we have seen our fair share of prospective clients suddenly stop all communication after we submit proposal information to them. Ironically, but maybe not coincidently, it is often been the ones who asked us to do the most work on the shortest notice who don’t have the decency to follow-up or reply. I have also read a number of articles about the growing practice of ghosting in recruiting, whereby candidates who take the time to come in for an in-person interview never hear from the company again. Not only is this tremendously unprofessional, it may be psychologically damaging as it leaves the candidate to wonder if they did something wrong or offensive rather than it being because the hiring team just decided to go in a different direction. If you have been practicing ghosting in any part of your life, it’s time to stop. Here’s why: 1.Ghosting is disrespectful; disrespect creates ill will and distrust that is often irreparable. It also provides fodder for others to say negative things about you or your company via a public forum. 2.It’s a small world out there. You never know when your ghosting may come back to haunt you. We’ve even had people apply for a job at our company and forget that they ghosted us in some way years before.  Similarly, candidates who have been ghosted are highly unlikely to say good things about you or your organization out in the marketplace or on review sites. And they will never be a customer. 3.Being avoidant and indifferent in your communication is a bad look. It conveys cowardice and disregard. Adam Grant recently wrote a great article on why he believes ignoring someone’s email is an act of incivility and how none of us are really “too busy” to respond. If you care about someone or have used their time, have the courtesy to get back to them, even if it’s uncomfortable because the response isn’t positive. I’ve always found that people can handle the truth when it’s given respectfully. The point is, be excellent in everything you do, even in how you learn to turn people down or say no. Taking this a step further, I’d suggest you actually go out of your way to respond to anyone who reaches out to you. Years ago, I made the decision to try and respond to anyone who writes a personal note to me, even though my response is often a polite “no” to most requests for my time. Simply taking the time to reply and show respect for their time reflects my personal brand and our company’s values. Often, the person is both thankful and surprised to hear from me, meaning that I have exceeded their expectations. If you ask for or use someone’s time or energy, respond back to them. Don’t burn your bridges by ghosting. Robert Glazer is the founder and CEO of global performance marketing agency, Acceleration Partners. A serial entrepreneur, Bob has a passion for helping individuals and organizations build their capacity to elevate. Under his leadership, Acceleration Partners has received numerous industry and company culture awards, including Glassdoor’s Employees’ Choice Awards (2 years in a row), Ad Age’s Best Place to Work, Entrepreneur’s Top Company Culture (2 years in a row), Great Place to Work & Fortune’s Best Small & Medium Workplaces (3 years in a row) and Boston Globe’s Top Workplaces (2 years in a row). Bob was also named to Glassdoor’s list of Top CEO of Small and Medium Companies in the US, ranking #2. A regular columnist for Forbes, Inc. and Entrepreneur, Bob’s writing reaches over five million people around the globe each year who resonate with his topics, which range from performance marketing and entrepreneurship to company culture, capacity building, hiring and leadership. Worldwide, he is also a sought-after speaker by companies and organizations on subjects related to business growth, culture, building capacity and performance. Bob shares his ideas and insights via Friday Forward, a popular weekly inspirational newsletter that reaches over 100,000 individuals and business leaders across 50+ countries.  He is the host of the new podcast Elevate with Robert Glazer, where Bob sits down with leaders, thinkers and authors to discuss personal growth and helping others live their best lives.  Bob is also the author of the international bestselling book, Performance Partnerships. Outside of work, Bob can likely be found skiing, cycling, reading, traveling, spending quality time with his family or overseeing some sort of home renovation project. Learn more about Bob at https://www.robertglazer.com.
GOING DARK
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March 20, 2019
thought-leadership
thought-leadership
By: Tim Sabean While adhering to the nine key components of Audiolytics™ is paramount for the performance of any campaign, making a personal connection between brand and host is endlessly valuable—especially when it comes to Podcast. This week we turn to Tim Sabean, Senior Vice President of Digital Content for Westwood One, as he shares his thoughts on what makes an effective podcast advertisement. Podcasting is more mainstream than ever. With listener popularity comes advertiser attention. More than two-thirds of advertising media decision makers have discussed advertising in podcasts, according to a study from Advertiser Perceptions. Podcast ads are now an important part of the conversation. CREATIVE IS CRITICAL TO DRIVING SALES. Nielsen conducted an ROI study of 500 advertising campaigns to determine which elements contribute to sales on all major media platforms. By a huge margin, creative was the strongest sales driver. So what does this mean for podcast ads? Listening to a podcast is a one-on-one experience. The relationship between the listener and the host is intimate, and ads reach a captive, engaged listener. How can podcast hosts ensure a strong impact? There are audio creative best practices that cover the message, the media, and the tools that apply to podcasting. But there are also podcast-specific strategies that I share with our podcasters that can enrich the effectiveness of a podcast read. It’s what we at Westwood One Podcast Network, the fastest organically growing podcast network in America, look to instill in our talent. Here are a few of those strategies. BE TRANSPARENT. START AT THE BEGINNING AND EXPLAIN WHY THE AD IS BEING DONE IN THE FIRST PLACE. Start at square one. Hosts should share what made them want to promote the company. Pitches come in frequently. What about the selected ad, product or advertiser stood out? Was there a conversation with the person who created the product or company being advertised? What about that first impression made the host want to get involved? Pull back the curtain on the reasons for wanting to be a part of the brand. It will give the host read context. A Nielsen Neuroscience Study with Westwood One found that, “Celebrity [personality] power has a halo effect on credibility and emotional motivation.” Taking the listener through the host’s journey will magnify that credibility and connect the listener to the story. BE REAL. PERSONALIZE THE RELATIONSHIP WITH THE BRAND. DON’T SOLELY RELY ON COPY POINTS. For specific information like a web address, legal disclaimer, or specific ordering details, you do need script points. That’s where it ends [Oxford Road disclaimer: We believe you still need to follow a rigid structure beneath the style, as defined through Audiolytics™] Podcasting is about a higher level of personal touch and connectivity with the listener. The voiced reads that make the most impact are rooted in real life experiences, not just copy points. Hosts should use the product or service and then talk about what it was like. They should answer questions like how did it feel getting the first subscription box in the mail? What did friends think when they saw those sunglasses for the first time? Advertising can sound dry and soulless if a podcast host isn’t careful. Including more real-life reactions changes the dynamics of the read by making it more believable. The audience is already deeply invested in what podcasters have to say. If hosts sell their own experience with a product, the audience is going to be invested in the personal story. BE DIRECT. MAKE THE CALL TO ACTION CLEAR AND MEMORABLE. Hosts also need to make sure that the call to action is as direct and obvious as it can be. Our data shows 57% of heavy podcast listeners have purchased a product or service online or at a store after hearing an ad for it on a podcast. 54% have used a promotional code from a podcast ad at checkout when purchasing a product or service. The audience is going to need to know the store they should visit. They’re going to need to remember the promotional code. Be strong in the call to action verbiage. “Visit the website.” “Go to this store.” Leave no room for error. Be repetitive so there’s no question of what needs to be done. MAKE PODCAST READS WORK BY TREATING THEM LIKE A CONVERSATION. When talent starts thinking about podcast reads like a conversation with friends, it’s easy. It shouldn’t be complicated, forced, and unclear. Communication is best when it’s transparent, real, direct, and tells a story. Apply that to a podcast ad and the audience will appreciate it. Strong, personal creative translates into growing sales. Tim Sabean is the Senior Vice President of Digital Content for Westwood One, helping develop talent and partnerships in the fast-growing podcast space. Tim has an extensive radio career including ten years as SVP for The Howard Stern Channels at SiriusXM Radio and uses his experience to coach podcast talent on how to deliver impactful ads for clients.
THE SECRET TO SUCCESSFUL PODCAST ADS: BE TRANSPARENT, BE REAL, BE DIRECT
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March 5, 2019
thought-leadership
thought-leadership
By: Oxford Road Your media can be viewed as a coin. On one side you have all of the media you pay for—your radio ads, podcast endorsements, and everything you book on social media and digital. Everything on this side can be easily controlled by the messaging you and your agency put out and the media you buy. The other side of the coin is the media you don’t buy, it’s  what is earned. While Oxford Road has helped many clients navigate through the world of paid media, earned media requires a different skill set. In this week’s Influencer, we turn to Richard Laermer, CEO at RLM PR. This  powerhouse New York City PR firm has worked with companies like Amazon, Wondery, HBO, and Sesame Workshop, to name but a few. Today, Richard  shares the two biggest mistakes clients make when jumping onto the PR side of the marketing coin… Do you think your startup is the greatest thing on earth? It’s probably not. But who really cares? That’s part of the problem with being a startup. Founders think they’re the best bread since sliced – and have the audacity (some might say confidence) to believe they are better than most of the press being offered. Poppycock! When it comes to “getting press,” a startup chief has to be ready to take on all comers – medium, small, and the seemingly nonexistent. Earning your chops on the smaller stuff will equip you with the tools you need when the big guys come knocking on the door.   I was recently saddled with a client who scoffed at bloggers who wanted to get more information for possible stories on the soon-to-launch “thing” he was offering. First of all, scoffing is rude. Secondly, he used the age-old argument of “we can do better.” Blood now boiling, I asked this smart chief of thingamabob if he knew the blog he was turning down had 150,000 readers and if that number meant anything to him? The answer was a walloping no. In his opinion, it just wasn’t high level enough for his time, attention, or taste. Heavy sigh. I wondered if he even knew what a high level meant. So I played a game with this guy. I told him that if he did this one interview, I’d get him into a major magazine. Little did he know that the first interview wasn’t even a promise of a story—and no major anything stood on deck. It was like getting a kid to eat his veggies. Heshrugged and said okay. After the blog meeting, my problem child was so happy with the experience and subsequent result that he completely forgot about the disappearing magazine piece. Truth be told, he really was not ready for primetime, but the experience made him see how snobby he was behaving toward a real live reporting source. As a PR professional, I wish all of our problems could be solved this easily. Another problem is that startup-types think they know how the art of PR works. In fact, very few people are worthy of being in the media—and as for most startup companies, hardly any truly should be. Moreover, few know how Public Relations is done—and even fewer know how to create the magic. After you’ve practiced on the “small stuff,” big-time media may start calling. Then,the next problem with startup heads arises…they get insecure. “I just don’t think I’m ready to talk to Time Magazine,” one said. But how would you know? Do you really think I’d let you sit with a reporter who I didn’t think you were ready for or hadn’t/prepared you for? It’s my ass on the line, too! The insecurities linger and even after it’s been decided—by me—that he’ll do it no matter what, the late-night phone calls start in—and emails and texts, followed by voicemails in the office. “I don’t know, Richard. I just think it’s too early.” Too early for what? Your nervous breakdown? Please! Sometimes it gets so difficult to get a spokesperson to speak, that you have to tell the requester (the media person) that the product isn’t quite there yet. “It’s a new company and they have a lot of kinks to work out. When they are ready, you’ll be the first to know it.” I’m a liar. Truth is, with our coaching, the client would have crushed the interview, but they just wouldn’t listen. Nowadays, you need an imaginary Psychology degree to cope with people who decide what’s good enough or what they’re ready for… When it comes to press that you earn, connections made, and relationships formed, don’t be “that” client. If you hire a good PR firm, trust their expertise—that’s why you hired them in the first place!  Humble yourself, and take the interview with the tiny blogger or the podcast you’ve never heard of. After you’ve got a few dozen of these small interviews under your belt, when they book that interview with CNN about your business, you’ll be even more ready. That’s when this side of the coin can make you some real coin. Richard Laermer An oft-quoted authority on media relations, thought leadership, hype, and culture, RLM PR CEO Richard Laermer is a PR knowitall, former journalist, and author of Punk Marketing, TrendSpotting, and the perennial book on public relations, Full Frontal PR. Laermer’s work as a reporter dates to the ‘80s. With standout specialization in tech categories, emerging industries, launches, and relaunches, RLM is a marcom solutions firm of record for companies remaking our world. By capitalizing on emerging trends, and teaching leaders how to own categories—categorically—Laermer has trained hundreds of CEOs, celebrities, and spokespeople (even a chimp for E*Trade) to deliver messages skillfully and with no punches pulled.
ARE YOU READY FOR THE OTHER SIDE OF THE MEDIA COIN?
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February 27, 2019
thought-leadership
thought-leadership
By: Roy Williams In this week’s Influencer, we turn to Roy H. Williams, AKA, “The Wizard of Ads,” on his thoughts about how writing your ads through committee is a recipe for mediocrity.  The average person is afraid of criticism. But the person who has no fear of criticism is more likely to succeed. This lack of fear is what keeps them from being average. The average business owner is afraid their ads will be criticized. Do you want to kill a great ad? Show it to the people you trust. In the words of my partner Mick Torbay, “You need to understand something: the committee is not evil. The committee doesn’t want you to fail. The committee has nothing but good intentions. But the committee can’t innovate. More than anything, the committee wants to look good to the rest of the committee. The committee is afraid of looking stupid… The committee can only spot problems, downsides, possible pitfalls… So don’t be surprised that when you present a really, really great idea to a committee, the only thing you’re gonna get is a reason why that idea won’t work, one reason for every member of the committee. The committee will always pull you to the center. The committee will help you avoid risk, but risk and reward are two sides of the same coin. If you avoid risk, then huge success is now out of the question. Are you okay with that?” MOST ADS AREN’T WRITTEN TO PERSUADE; THEY’RE WRITTEN NOT TO OFFEND. But even a weak ad will cause your name to be the first that springs into the public mind if you give it enough repetition. This assumes, of course, that your competitors have equally bland ads. And frankly, that’s a pretty safe bet. But repetition costs money. DO YOU WANT TO DIFFERENTIATE YOURSELF WITH MEMORABLE, ATTENTION-GETTING ADS THAT WILL ACCELERATE YOUR REPETITION BY UNLEASHING THE PERSUASIVE POWERS OF WIT, HUMOR, IDENTITY, AND AUDACITY? The first step is to find your corporate mission statement, take it outside into the sunlight, lift it high up into the sky, then lay it down on the sidewalk and set it on fire. When it is finished burning, sweep the powdery ashes into the grass. Paper ash is an excellent source of lime and potassium. This will raise the pH and help neutralize the acid in your soil. You have now put your mission statement to the best possible use. Just out of curiosity, why did you think you needed to write down all those generic things you believe in? Those things you included – the things you stand for – rarely differentiate you since most of us include, believe in, and stand for the same things: Individuality, Informality, Opportunity, Competition, Efficiency, Progress, and Helping Others. It is what you exclude, or stand against, that defines you. To gain attention and win a following, you must stand against the omission of one of these seven things: Individuality: individual initiative, individual expression, independence and privacy Informality: equality, directness, and an open society Opportunity: ability to change yourself, your business, your country, and your world Competition: opportunity to win recognition, status, and material rewards Efficiency: reduce wasted time, effort, and resources Progress: social, economic, and physical mobility because we’re all in this together Helping Others: You may have used different words, but those are the ideas contained in every mission statement, the ultimate expression of committee-think. YOU DON’T BECOME FAMOUS BY CHAMPIONING EVERYTHING. YOU BECOME FAMOUS BY CHAMPIONING ONE THING. The client who grew the most in 2018 stands against inefficiency. His company eliminates stress and frustration by responding instantly when customers call and then doing the job perfectly, making sure the customer’s time and money are never wasted. His local company grew by tens of millions of dollars last year. Most people love his ads but he still gets plenty of criticism. A client whose volume jumped almost as high stands against formality. His frank, unvarnished style of communication makes customers trust his people and his company. His ads are beloved by most of the population but he still gets savaged in social media. Does the client who stands against inefficiency also have ads that are frank, informal, and unvarnished? Of course he does, but it is his stand against wasting the customer’s time that sets his company apart. Does the client who stands against formality also respond quickly and do the job right? Yes, but it is his stand against distance in the relationship between himself and the customer that makes his company special. What is the principal enemy your organization fights against? When I say “principal enemy,” I’m not talking about your competitors. I’m talking about that thing you try so very hard to eliminate for your customer. What is it? -Roy H. Williams HERE is the post in entirety with all its Wizardness including visuals and if you like what you hear, The Influencer suggests subscribing to the Monday Morning Memo here just as we do by clicking HERE. Roy H. Williams is the author of the New York Times and Wall Street Journal bestselling Wizard of Ads trilogy of business books. His Monday Morning Memos have been read by people worldwide since 1994 and he has never missed a Monday! He and his wife, Princess Pennie, are the founders of Wizard Academy, a 21-acre 501c3 school for entrepreneurs that overlooks the city of Austin, Texas from atop a plateau that rises 900 feet above the city.  The school is administered by a 9-person independent board of directors.
HOW, THEN, SHOULD WE ADVERTISE?
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February 19, 2019
thought-leadership
thought-leadership
By: Patrick Foster Attach “digital” to the beginning of an element of traditional marketing, and you’ll have an idea ripe for a popular blog post. Wherever you look online you’ll find advocates for automation, technological sophistication, and staunch rejection of “the old ways.” Is this surprising? Well, no. Digital marketers will always write enthusiastically about digital marketing, after all, they’re biased towards the continuing dominance of their field. But it’s myopic to assume that anything marketing-related that can be done online should be done offline. In fact, the steady abandonment of offline marketing has actually served to make it more effective as a promotional avenue. While all of your competitors are scrambling to stand out in the digital sphere, you can take an uncontested shot at getting some offline attention — and I strongly suggest that you do. Here’s why it’s the perfect way to boost your marketing.Audio Advertising Is More Compelling Offline AUDIO ADVERTISING IS MORE COMPELLING OFFLINE When it comes to streaming advertising, the internet has become a very challenging place indeed, mainly due to ad blockers — and when ads do happen to slip past our filters, we can just ignore them entirely until we’re given the chance to skip them. But offline audio is a different beast altogether, and there are two avenues that are particularly viable. Firstly, there’s radio, one of the more frequently forgotten channels for advertising. Even if you only factor in traditional radio stations, there would still be a fair amount of value on offer. Think about people on long drives in areas with poor signal, whiling away the time with radio and having no desire to skip anything. But then you can add in digital radio, and the possibilities expand further still. Unlike video, radio is typically left on the background — it’s easier to just let ads play than to run to the player and try to skip them. Secondly, there’s the vast world of podcasting. The humble podcast is a curious hybrid, stemming from the internet but consumed as an offline file. It’s this unique format that makes it so great for advertising. Not only can unskippable ads be inserted between podcasts in streaming players, but podcasters can work ads into their regular content, thereby ensuring that there’s no obvious part to skip. Some podcasters turn their ads into mini routines, making them entertaining (and, most likely, more persuasive). In short, offline audio advertising gives you a lot of creative freedom and lets you reach a lot of people with minimal skipping. What of video, you might ask? Well, that’s rather more challenging, particularly in light of the much-publicized YouTube adpocalypse. NETWORKING EVENTS ARE GREAT FOR BUILDING CONNECTIONS Yes, you can network online, and social networks take up ever-increasing chunks of daily life — but adding someone on LinkedIn will never replace the significance of striking up a conversation with them at a networking event. It’s the difference between a moment of attention behind a layer of abstraction and an entire afternoon spent in someone’s company. And make no mistake, business connections are vitally important regardless of the specifics of your field. Knowing the right person at the right time can earn you a lasting client, or allow you to benefit from their influence in distributing your marketing. And when you need some expert advice, you’ll want the option of actually calling someone instead of just sending an email to a near-stranger whose face you don’t actually know. So while your online marketing campaigns tick along, supplement them with sporadic ventures to relevant events — making an effort to arm yourself with useful contacts. Sooner or later, it’ll prove invaluable in taking your brand to the next level. PHYSICAL MARKETING MATERIALS ARE HARDER TO IGNORE We’re all so used to consuming digital materials beset with ads, pop-ups and other flashy elements that we tend to gloss over whatever we read online. The content mostly feels disposable, inconsequential, or insignificant. You can land on a page with ten banner ads and pay no attention to them whatsoever. Your brain simply disregards them. But the pace of consumption is very different for traditional reading. Books and leaflets actually need to be physically produced, making them considerably harder to spam and decreasing the rate at which they can be examined. You can click through numerous blog posts in the time it takes you to put one pamphlet back on its rack and pick up another. Consequently, the physical marketing materials you produce and distribute will prove much harder to ignore (in the right circumstances, at least). If you can get a banner up in a prominent location for instance, it may well get some attention in a way that an online banner never would. Will it be markedly more expensive? Certainly — but if you’re looking for an edge (and you understand how to get the attribution right) then this is the route to take. RUNNING A POP-UP STORE IS VERY COST-EFFECTIVE Selling products online is a challenging endeavor. Merchants are typically selling from the same ranges with the same profit margins, and lacking the unique locations and store atmospheres that can make the difference between a retail dead zone and a hotspot. What’s more, simply getting someone to visit your store doesn’t mean much when it takes them less than a second to arrive and they can leave just as quickly. It doesn’t typically make much sense for an online business to invest in physical premises, because the results won’t justify the expenditure. But you don’t need premises to sell offline if you create a pop-up store. Creating a pop-up store involves taking something to sell and a POS (point-of-sale) system to a viable public location and setting up there for a limited time. That way, you have the opportunity to present your brand directly to the public. If the nature of your business is such that you don’t really have products you can sell (or perhaps you offer a service instead), then you can still use the idea if you adapt it. A popular option is to set up to sell (or even give away) branded items. One efficient approach is to buy an order-ready store that supports a service such as Merchify, fill it with branded items, take some with you for your pop-up store, point people to said storefront for more, then — when the traffic has dried up — sell the store on to recoup your initial spend. TACTILE DEMONSTRATIONS ARE IRREPLACEABLE You might wonder why it’s so valuable to run a pop-up shop. After all, isn’t it essentially the same as your online store, only less convenient? Yes, but the essential impact of being able to physically experience a product shouldn’t be underestimated. This is particularly significant for certain types of products: items of clothing, for instance, or — even more notably — comestibles. There’s a reason why brands of all kinds will clamor to have their new food products offered as samples in large stores. You can read countless excellent reviews about a new frozen pizza, but it won’t feel very compelling. But tasting and enjoying that pizza will have a profoundly-greater effect on your attitude towards it. It turns it into a known quantity. In the end, no matter how much information you offer about a product online, it will never amount to anything as consequential as giving someone the opportunity to experience it in person. And if your rivals are overlooking that avenue, then you have a golden chance to exploit that gap. There are plenty more reasons why offline marketing remains not only viable but far more effective than digital marketers will typically acknowledge, but these are the most significant in my estimation. If you can achieve a formidable blend between online and offline marketing elements, you’ll fill in the holes in your strategy, and steal a march on comparable businesses in your niche.
DIGITAL BRANDS EVOLVE… OFFLINE
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February 13, 2019
thought-leadership
thought-leadership
By: Kyle Jelinek We marketers love our acronyms. KPI, CPA, CAC, LTV, ROI, ROAS–it’s all about measuring campaign performance. However, the acronym most performance marketers overlook is perhaps the most important one for offline marketing: HDYHAU, or the “How Did You Hear About Us” survey. In the digital age, almost everything is trackable. However, when it comes to measuring channels, like Radio or Podcast, you need to dig deeper, and even seasoned marketers are falling short. Late last year, The Influencer published an article on how to effectively measure offline advertising using the directional measurement of vanity URLs and promo codes in combination with the HDYHAU survey. Today, we will dive a bit deeper into why the HDYHAU is essential and how to create one that will give your business what it needs to measure your offline advertising efforts accurately. 1-to-1 measurement of offline advertising is a recipe for failure because, despite your wishes, most of your customers will not actually follow your Call-To-Action instructions. Without a proper survey in place, you’ll inaccurately attribute the lion’s share of your campaign’s response. In your radio, streaming or podcast ads, you’ll likely ask listeners to go to a vanity URL or enter a promo code. Unless your offer is so ridiculously amazing that every single person listening would be foolish NOT to jump through the vanity URL/Promo Code hoops, only 5%-25% of people will follow the path you’ve presented. The better the offer, the more likely people will follow your path. Yet, even with a great offer, a 1-to-1 ratio of signal to total response is impossible. Imagine you’re a restaurant owner. You tell people to come to your establishment, but when they arrive, they must enter through the back door giving a secret password to gain entrance. If all you’re offering in return for their efforts is extra napkins, very few will go through the exercise. You could even offer free food for a year and many would still come in the front door. Your business’ website is no different. In this restaurant scenario, consider the HDYHAU survey to be akin to a person standing outside the restaurant, gathering intel on everyone’s point of entry. The survey is the surest way to capture everyone that enters your funnel as a result of your campaign–even those who do so directly or through organic and paid search.    Setup is easy. Many of our clients use SurveyMonkey, Typeform, or something similar to handle the HDYHAU. These options are relatively inexpensive or free and can save your team the time and trouble of creating one from the ground up. Once you’ve made the wise decision to implement a HDYHAU survey, here’s how to do it: 1) Where To Place The HDYHAU While dropping your survey at the top of your funnel would yield the most statistically significant results, we do not want to interfere with any of the points in the funnel. Therefore, a HDYHAU placed immediately after the final transaction on your site will keep your product and engineering teams happy. If an in-funnel survey is not possible (though in-funnel is the best case scenario), a post-purchase survey conducted daily via email is recommended. Alternatively, weekly and monthly surveys are also useful. However, it is important to note that the user recall and response rates will not be as reliable compared to the post-purchase survey emailed same-day. 2) The Survey Questions Your survey must be as simple as possible to ensure the highest response rate. Resist the temptation to list every single marketing outlet you’ve ever tried (or want to try) and keep the options general. Broad categories like Radio, TV, Social Media, Podcast, Friend, Direct Mail and Other should suffice, but less is more. Throwing in a red herring like Yellow Pages will help weed out lazy responders but if you have more than 10 options in your survey, you’re doing it wrong. The intent of the survey is to capture response by channel. You can track the directional impact of individual placements using vanity URLs or Promo Codes. With too many options, most people will not take the time to choose the correct path, and your survey results will be compromised. Avoid drop-downs and open-entry fields. Simple one-click buttons with only one selection per transaction is the best practice. Also, make sure your survey is randomized for proper distribution of results. If the top option is always Newspaper, that selection will be your “top” response. If the list changes every time the survey is sent, your data will be cleaner. Of course, if you have “Other” as a response, that is the one item which should have a dedicated place in the list, as the last option. In our experience, the responses in the “Other” bucket can be classified into other categories. If you have “Other” as an option, the responses should be proportionately based on each channel’s share of share of response. The survey should be distributed to ALL purchasers (or signups, if that is your KPI), or to enough randomized customers to gather statistically significant data. As a rule of thumb, aim to have at least a 30% response rate, but the volume of total transactions on your site will determine the percentage that’s statistically significant for your business. Finding your response rate will require some trial and error, so before landing on a minimum number of customers to survey, start by surveying everyone. You can work your way down as you better understand how many customers are needed to give you the necessary data set, but more data is always better. ASAP. Whether it’s fat fingers or simple non-compliance, there will always be a percentage of people who will click an incorrect response in your survey. Companies who have only run radio will get a small percentage of customers who swear they saw an ad on TV (that’s radio doing it’s “theater of the mind” thing). Therefore, you will need to establish a baseline of false positives before the campaign launches. At a minimum, we recommend two weeks to determine your baseline for survey responses, but the more data you can capture before launch the better your attribution will be. Establishing a baseline of these false-positives before the campaign gets going ensures more accurate projected results. That’s it, in a nutshell. At Oxford Road, we’ve helped clients go from 5%-10% survey response rates to well over 50% using these best practices. To see clients we’ve helped and are doing the HDYHAU right, check out Everlane, Hippo Insurance & Boll & Branch. If you’re ready to take the leap into offline advertising, setting up a proper HDYHAU survey is the most cost-effective, statistically significant way to measure total campaign response. Without it, you’re flying blind. If you’re interested in learning more, schedule a free consultation with one of our experts by clicking HERE.
THE MOST IMPORTANT ACRONYM IN OFFLINE ADVERTISING: HDYHAU
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February 6, 2019
thought-leadership
thought-leadership
By: Oxford Road While Super Bowl LIII may have been a snoozefest, The Influencer was hard at work scoring every ad running in the big game with Audiolytics™. Audiolytics™ analysis projects nearly $100 million was wasted by advertisers inefficiently leveraging their $173,333.33 per second. Here’s what else we learned: Robots are scary, but we can stand up to them. T-Mobile turned the tables on Sprint, after a dismal showing last year. Kia singlehandedly depressed the nation. Girl Power is in full effect. The ’90s are cool again. Brands are coming down from their soapboxes. Beer is vegan or something. Liquor brands and Scientologists found a way to get national coverage without paying the $5M price tag. Advertisers are as afraid of special offers and deadlines as they are of being offensive. And Stella ruined The Big Lebowski. While Oxford Road’s CEO Dan Granger’s analysis has been covered in The New York Post, Yahoo Finance and Business Insider, below is the most comprehensive recap of Super Bowl LIII. Forget the Rams and The Patriots, here are the real winners and losers of the night. As a refresher, Audiolytics™ is Oxford Road’s proprietary ad scoring system that measures ad effectiveness using 9 main components and 71 subcomponents. The main components are: Setup – What is the problem you are solving? Value Prop – What is your solution? Positioning – What are the alternatives to your solution? Demonstration – How does it work? Substantiation – Why believe you? Offer – Why respond now? Scarcity – How long is this available? Path – How do you get the product/service? Execution – The tone and feel of the ad. Here are this year’s winners in each main Audiolytics™ Category: Best Setup – Expensify – 72.09% – Cars so cold that they’re sneezin’. The Two Chainz / Adam Scott commercial highlighted what we all know to be true; expense reports suck, and teed up the central value prop in a unique and entertaining way. Best Value Prop – Doritos – 72.44% – Another musical collaboration brought us the best value prop of the afternoon. The Chance The Rapper / Backstreet Boys collaboration for Doritos, was entirely watchable end to end, bookended an unmistakably clear value prop, and had a masterful introduction of a new product line. Also, Chance’s rap solo is one of the strongest customer testimonials in recent history. The cherry on top: Chance eats the chip – a valiant act of demonstration. Best Positioning – Bud Light – Trojan Horse – 51.85% – Bud Light literally threw down the gauntlet with some of the strongest positioning we’ve seen all year. Taking on Miller Light directly while somehow passing over the fact that they brew their beer with rice positioned Bud Light as the only beer in the category that doesn’t use corn syrup, which apparently is bad. Best Demonstration – Captain Marvel – 75.76% – This latest addition to the Marvel Cinematic Universe makes no apologies for its ambitions to position this Girl Power thrill-ride on a level beyond its predecessors, thereby staying faithful to the large promise needed to make a campaign successful. The clips to demonstrate its fulfillment are credible, with familiar faces that anchor us with positive vibes. The trailer culminates with a clear call to action—there is no question about this ad’s intent. Best Substantiation – Sprint – 37.79% – In the continued theme of robots running the world in the near future, Sprint deserves credit for remaining unapologetic in sharing specific product benefits and offers, wrapped inside an entertaining narrative. But a big fall from glory compared to last year’s Audiolytics™ champion, “Do the Math and Switch to Sprint” last year. This year’s offering had many of the same elements, minus originality. Best Offer – T-Mobile 93.82% (Multiple: Free tacos, Free Lyft, Buy Out Your Contract) – T-Mobile did a lot right this year and one of the best things from a performance standpoint, was their clear use of offers in their entire suite of ads. Each spot had a specific offer from free tacos to free Lyft rides to contract buyouts for those who join the T-Mobile 5G revolution. Best Scarcity – Bill Belichick – No ads in this year’s offerings had any sort of time-sensitive offer, so the award goes to Bill Belichick. Take a picture folks. The Brady / Belichick combo is coming to an end. Maybe not this year, perhaps not next, but it is entirely possible that in the next decade you may not see this again.   Best Path – Wix – 52.54% – This has to be the most straightforward spot of the night. Very clear-cut without preaching about what it means to be a human in 2019. Just a down and dirty display of an easy way to set up a professional looking website. Nice job Wix. Best Execution – T-Mobile (All Four Ads) – The T-Mobile series was some of the best of the night, including “Dad?!”, “We’re Here For You”, “What’s for Dinner”, and “We’ll Keep this Brief.” Each one began with a profoundly human, lighthearted hook showcasing the most relatable, yet ridiculous text threads. It was a product demonstration at it’s finest, followed up by unique product positioning and ambitious claims backed by evidence and an offer! And now the best and worst across all major categories. Best Legacy Brand Spot (we’ve seen them before and they did well) Doritos – 75.44% – We’ve already showcased this as our best Value Prop but Doritos also came in the top spot as the brand that consistently delivers solid ads, year after year. Best New-To-Market (brands introducing themselves to the public effectively) – Bubly – 61.21% – This spot has two great things going for it: the bit with Michael Bublé just works, and the ad is all about the product. If all advertisers gave as much screen time to their product as this one or worked as hard to pound their name into your head, they would have a fighting chance at seeing a positive ROI well beyond what most brands wind up accepting, especially in a Super Bowl ad. Most Divisive (ads that exploit the disunity in our country) – NOBODY – Perhaps they were trying to avoid a Kendall Jenner debacle, but all of the brands stayed away from polarizing ads in this year’s offerings. Maybe Kendall has already solved the world’s issues with a Pepsi. Most Unclear – Burger King – 28.03% – The fast-food giant invited us all to eat like Andy Warhol in this bizarre, mostly silent ad. Points for originality here. But this is a Picasso, not an advertisement. While nobody is entirely sure why they dusted off footage of the late artist fumbling a Whopper, we can all agree that nobody really wants to “Eat Like Andy” or at least they shouldn’t. Worst Use of Celebrity – Stella – 53.86% – This is what happens when you find a stranger in the alps. Contrived and not clever. Stella paid to bring characters we love back to life, only to drown them before our eyes in a scalding cauldron of mediocrity, violating their legacy and sucking the life out of every reason we ever liked them in the first place. Thanks, Stella! The Dude abides no longer. Best Use of Celebrity – Bubly – 61.21% – C’Mon, Michael Bublé’s name is so close to the brand, the GEICO gecko is giving this one props. The self-effacing crooner makes the perfect pitch-man for this up-and-coming brand in a very crowded space. Comedy: Least Effective Use of Humor – Devour – 35.08% – What if instead of a (fill-in-the-blank) issue, we made it about our product instead? What if we liken our product to an addiction that threatens a marriage? Let’s do it! The best thing we can say is that the subject matter is effective in holding audience attention, but nothing about this attempt made anyone want to eat, but rather, vomit. Frankly, it’s unclear what kind of food Devour is even selling. Is it food? Not a good look for a Super Bowl debut and not an appetizing theme. Comedy: Best Use of Humor – T-Mobile – 93.82% – The cellular company owned the Super Bowl! While all of their ads were funny, “We’re Here For You” nailed comedic timing with a clever conversation between “Mike” and his Lyft driver. But the ad doesn’t solely rely on comedic chops, it closes with a solid offer of free Lyft rides for all T-Mobile customers. An ad that is on brand, has a compelling offer and is funny to boot? It can be done! Inspiration: Least Inspiring (most preachy or pandering) Budweiser – 30.18% – In every Super Bowl, as soon as you see the Clydesdales, you know Budweiser is going to fill your soul with patriotic pride and make you feel good about damaging your liver with their brand of swill. This year, they doubled down on the inspiration by throwing in a Dalmatian and Bob Dylan – what could go wrong?  In this case, a lot. This year’s ad has the appeal of a moist handshake. Distilling Dylan’s song about social equality down to its most literal level and using it to showcase how Budweiser uses some sustainable power to brew beer makes this writer very happy the Bud Knight was killed off by the Mountain earlier in the broadcast. Inspiration: Most Inspiring – Microsoft – 78.18% – As far as emotional resonance, Microsoft nailed it with this one—we still have tears in our eyes. When you are nearing a trillion dollar valuation, your ads are as much PR as anything else, and this one does the job. But what are we supposed to do with this other than feeling better about Microsoft? Are these adaptive controllers free or discounted for those who qualify? This type of ad would be best followed up with, “So we are giving away X to families in need” and go all the way with the positive feels. Either way, we love the kids and we got the warm fuzzies.   Lowest Score Based on Audiolytics™ Kia Telluride – 19.51% – Yes that’s out of a possible score of 100! The best thing we can say about this ad is that it did show the actual vehicle they are selling – that’s it. For once, just once, could an auto manufacturer please stop just talking in generic platitudes and substantiate even one claim? It sounds like this young man was asked to read a script saying Kias are made of, for, and by people who have just given up. Please just tell us one reason we shouldn’t buy a Ford Explorer instead. Highest Score Based on Audiolytics™ – T-Mobile – Dad – 93.82% – Last year, Sprint won the Super Bowl while T-Mobile wasted millions in an entirely forgettable ad that was as preachy as it was unrelated to their business, walking out with the lowest Audiolytics™ score of the year. This year, the two brands have switched places. Sprint floundered but the T-Mobile series were some of the best of the night, and the “Dad” spot was the crowning achievement. With this ad, T-Mobile achieved product demonstration at it’s finest, followed up with unique product positioning and ambitious claims backed up by evidence. They also didn’t shy away from making an offer to the audience—as most brands do in the “Big Game”—but instead leaned in hard. T-Mobile is by far the most improved player at this year’s Super Bowl and wins the Audiolytics™ MVP. And there you have it! For a full list of every ad, how they scored, and what they did right or wrong, check out the Official Oxford Road Super Bowl Score Sheet. We’d love to hear your thoughts on how your favorite ad scored by replying in the field below.
SUPERBOWL LIII ADVERTISING AWARDS
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January 30, 2019
thought-leadership
thought-leadership
By: Dan Granger Sponsors want to avoid unnecessary controversy and not support content that does not agree with their progressive values. But what if sponsoring content you disagree with is not only good for your bottom line but the most progressive thing you can do? Oxford Road Founder & CEO Dan Granger explains in this editorial, reprinted from the original publication in The Hill. This time it’s Ben Shapiro. Last time it was Tucker Carlson; before that, it was Laura Ingraham. Then it was Sean Hannity. And so on. Conservatives in the media say something controversial, ushering in an advertiser exodus as sponsors have a moment of clarity, realizing that their values “do not align.” Like Calm and Quip dropping their sponsorships of Shapiro’s podcast after his March for Life speech. We’ve seen this before. The Red Scare ripped through Hollywood, painting those with Communist sympathies as enemies of the state who must be silenced, and in some cases, prosecuted. Conservatives in media today are not under threat of state-sponsored prosecution, but instead are subject to “corporate boycotts” at the direction of groups such as Media Matters, Sleeping Giants, and MoveOn.org. Today it is subdued, but the song remains the same: Americans in powerful positions attempt to control the speech of other Americans with whom they disagree. It’s time for us to re-examine. While Michael Jordan may not have exactly said “Republicans buy sneakers, too,” it is true nonetheless. In fact, empirically, it’s an understatement. The last five years have given rise to the direct brand revolution with digitally-minded startups disrupting every category, resulting in hundreds of so-called “unicorns” – privately held companies worth more than $1 billion – many of whom grew through leveraging the power of conservative media outlets and programs. Ironically, marketers associated with these brands are overwhelmingly liberal but have no interest in taking sides politically. Direct brands are data-driven, so when their analytics reveal conservative programming systematically outperforming inoffensive content, they trust the numbers. So brands like Casper, Blue Apron, ZipRecruiter, or 23andMe hold their noses and continue pumping promo codes and vanity URLs into conservative podcasts, talk radio, and even FOX News, thinking to themselves: “I wish I knew how to quit you, Ben Shapiro!” In all this, there is confusion about what sponsorship actually symbolizes. While conservative programming yields superior results, many marketers abstain from it, for fear of promoting values differing from their own. This is not only faulty thinking; it is dangerous to democracy and a slippery slope. Sponsorship doesn’t mean you share values with talent. It says you wish to share your values with that talent’s audience. Carried to the extreme, identical values as a prerequisite for sponsorship means corporations dictate where free speech is acceptable and where it is not. Hold on a minute. Do we really want marketers and special interest group agendas dictating what programming lives or dies? Will we pull sponsorships from sporting events because of an athlete’s behavior? What will we do when conservative activists apply likeminded pressure toward liberal talent every time they say something controversial?    Instead of connection, Americans are choosing isolation, unaware of the poison that seeps into our echo chambers. Whether FOX News or The Daily Show, hosts with ratings will continue preaching to the choir, shunning all who dare oppose them. Political content is the modern day Western — good guys wear white hats, bad guys in black. No one bothers to consider the other side. Meanwhile, purpose-driven startups, B-Corps, and blue chips sacrifice millions of relationships with future allies, simply because they disagree with talent. Controversial events deepen the divide. Brands receive accusatory or challenging tweets—spurred by political advocacy groups—and soon head for the hills losing the leverage they accrued through millions of dollars already spent. Imagine if these brands engaged with talent directly, sharing concerns, challenging positions, and giving them something to consider? If you keep writing the checks, talent will listen. If you don’t, you’re another fair-weather friend who just proves them right—in their own minds. Let’s stop pretending there is righteousness in segregation. As Lincoln, captain of his team of rivals once said, “Do I not destroy my enemies when I make them my friends?” What do people want today? Unity. Look at the press for examples. George W. Bush passed Michelle Obama a cough drop at McCain’s funeral and made national headlines. Or recall the Clinton-Bush Haiti Fund, founded after the 2010 earthquake; two former competitors turned elder statesmen—Bush 41 and Bill Clinton—raised more than $50 million together while aiding 300,000 Haitians. Over two million individuals and entities stood behind this cause, led by two politicians with every conceivable difference, resulting in a storybook friendship. If history has taught us anything, it’s that you can love anyone. Witness Rush Limbaugh and Elton John—the most uncanny pairing of them all. John not only performed at Rush Limbaugh’s 2010 wedding; the two remain friends today. “I’ve been sober for 24 years now, and one of the best lessons it taught me is to listen,” John said. “When it comes to people who might enrage you sometimes, respectful dialogue is the only way…whether you make an impact in one year or 30 years, it doesn’t matter. You have to put your foot in the water and start the process.” Amen. Now is the time for marketers and business leaders to come out and say it: “I disapprove of what you say, but I will sponsor your right to say it.” Your customers and your country seek bravery from brand leaders who are unafraid to work together with people who are different, in pursuit of a united vision for a greater good.
A HOUSE DIVIDED WILL NOT BRAND
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January 22, 2019
thought-leadership
thought-leadership
By: Dan Granger “Hey, maybe we should have our own podcast,” thought every entrepreneur in America at some point over the last 12-36 months. And why shouldn’t you? Podcasts are a buzzy growth industry—they are cheap to produce, and you can reach nearly everyone on the planet with almost no barriers to entry… in theory. I subscribed to this narrative before launching my agency, Oxford Road, in 2013. In fact, I was working with talented small business owners and executives, helping them stake their claim in this modern-day audio goldrush. We handled production equipment, digital distribution, brought in expert editors, producers of famous radio shows, even sponsors on day one. Everything required to make a podcast successful, right? They all failed. For the same reason, most new ventures fail. People run out of the energy and enthusiasm to push through the dip to will it to succeed. It’s not that the talent was bad, it’s just that they didn’t have the time or energy to make it good. They were all successful running their businesses, and so, however much passion they had to drive this effort ultimately fell by the wayside. That’s why I turned my focus to using podcasts to help brands launch customer growth programs through my ad agency. Helping business people become successful media stars is a much different proposition. Back to you. How can you really know if launching your own podcast makes sense? Consider this; there are an estimated 600,000+ different podcasts available on iTunes. The average podcast devotee listens to six different podcasts per week. The growth rate of new shows and investment into new shows appears to be much greater than the growth rate of the podcast listening universe. That means that to reach a new listener, you either have to get someone to listen to podcasts who has avoided the craze thus far or, you need to steal a listener from one of the other shows. Shows produced by the same people who make TV and movies. Shows hosted by people who are professional entertainers, or who have committed their whole career to revolve around a single podcast. This is a big ask, especially for a side hustle. The key question to ask yourself is, “what is my ultimate goal?” By what metric will you measure the success of your venture? If you’re thinking of this as a way to make money, forget it. With 600,000 podcasts and annual industry revenue projected somewhere between $300,000,000 and $500,000,000 (Sorry, these numbers are self-reported so there’s no way to prove at time of press) that means the average podcast made less than $10/week. You’d be better off with a paper route, or perhaps directing those extra hours into your core business. So if you’re not in it for the money, here are some very good reasons to start your own podcast: 1.     Build Your Rolodex And Industry Relationships One of the greatest benefits of a podcast is that it gives you a platform. You have your own show to invite people as guests. That means not only do have a chance to win the ears, hearts and minds of your potential audience, but your guests do too. This is a great chance to have a meaningful conversation with people who might not otherwise have a good reason to take the time to talk. 2.     Demonstrate Expertise Hopefully, if you’re in the HVAC business, your podcast is not about your thoughts on the President, however unique they may be. Even if no one listens, the fact that you are so dedicated to your field as to take the time on a regular basis to create content around it, so other interested people can learn, demonstrates a real passion and you will get points for participation. Bonus points if you get an audience of any size. 3.     Love of the Game Even if you are good, consistent, and committed, the chance of your show becoming something that can take on a life of its own is very small. That means there is beauty in taking on this type of challenge, knowing there may be no direct payback. If you can set aside income, forget building your Rolodex, and ignore the perception of expertise, then you’re probably doing it for the right reason. You’ve got something to say and the market will tell you if anyone wants to hear it. But at least you can try and enjoy the process. The best part is you might just have a better end-product, because you’ve got nothing to lose, and it’s all out of love. So there you have it. If you are looking at it as an ROI tool, there are easier ways to make a living. But if you are inspired by the opportunity and can invest the time and energy without a direct benefit otherwise, then go forth and conquer. The world doesn’t need another podcast, but there’s always room for a person with something to say on a subject where they have value to add.
Should Your Business Start a Podcast?
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January 8, 2019
thought-leadership
thought-leadership
By: Dan Granger It’s 2019. Welcome to a fresh batch of SMART goals, Quarterly Rocks, B.H.A.G.s, OKRs, or whatever business speak us grownups are supposed to call our New Year’s Resolutions. Until you retire or die, you—like me—will be running on a treadmill under an avalanche of emails, calls, Slacks, meetings, assignments, and projects telling us to go faster and do more with less, all while maintaining positivity and collective kaizen. It gets worse. Not only is there an endless stream of external expectations from bosses, family, friends, authors, and famous people who’ve “made it,” the greatest tyrant usually lives in our own minds. I am an ENTJ, so I make lists and plan Earth-shatteringly ambitious goals for myself then pretend that the world will stop spinning and fall from the Solar System if I miss a spot. The week before the Holidays, I had a full five days without travel to finally “Catch Up.” I was on the phone with my wife at 9:30 pm when, not one, not two, but three different problems invaded my inbox from separate sources all in the space of about five minutes. Seeing my challenges compounding no matter how hard, or long I worked, I looked up and said, “Why am I doing this?” It would be great if there were a formula to make life manageable or roll back the downside of all this great technology we’ve invented so that we could more easily unplug and rest. However, at some point, we have to say, “This is the business I’ve chosen” and accept it. Grow? Of course. Improve our self-care? Absolutely. Yet if you’re a truly ambitious person, striving to put a dent in the Universe, you just can’t shortcut the work and the struggle to win in a competitive marketplace. My question is why? Why are you doing this? Why are you working so hard? I find we all spend far too much time thinking about what we are doing, or how we are doing it, but not nearly enough time exploring why we are doing any of it in the first place. Whenever I’m trying to understand something, I generally think in pie charts. Causes, motivations, and forces that contributed to an outcome are rarely singular. I don’t believe in a black and white world where one person does one thing for one reason. Then, I name the slices. Here are some examples of the pie slices in your why: To support your family To protect your team members and their livelihood Because you love the work To make the world a better place For praise, recognition, or connection To buy more things To avoid feeling alone or unneeded To keep a promise you made to yourself or someone else In my most recent moment of difficulty, I was able to pause and reflect on my why: I have a wife and two young daughters; I love the work, (most of the time). I have team members who depend on me—plus, our company is truly on a mission: “To grow companies worth fighting for with best in market performance at maximum viable scale.” Then I thought about the work we are doing with Children’s Hospital. Twelve years ago our daughter, Shae, was born with special needs and life-threatening medical conditions and stayed at Children’s Hospital Los Angeles for six months. The experience was hell on our family, but we were finally able to bring Shae home, where she is now happy, healthy and continues to thrive. The hardest thing about our experience was seeing all the young children who were alone in bed, without parents or nurses available to stay with them. There was no one holding them and giving them the love they needed beyond the medical attention they required. My wife, Ciera, and I vowed that one day we would do something about it. So we launched The Koala Corps to address this problem. Every month, Oxford Road contributes financially to Children’s Hospital for the Koala Corps—to provide arms to hold every child in need at Children’s Hospital of Los Angeles. We are working with our team and our partners to advance this cause. You can learn more about our story or get involved. That’s all the why I need to keep pushing through the hard times. Let’s be honest. 2019 will probably not be easy for any of us. It might be a great year and we may get closer to our goals while increasing work-life balance, but invariably most of us are signing up for the same level of chaos year after year after year. There will be times of struggle where we all need to dig deep. That is when it is most important to know that we are working for a purpose and, preferably, one that is greater than ourselves. So now I ask again, “Why are you doing this?” If you aren’t satisfied with your answer, I hope that you will join us. If not, find a cause like the Koala Corps in your life so you always know in your mind why you are working as hard as you do. I wish you a deep and lasting purpose in 2019. Dan
WHY ARE YOU DOING THIS?
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December 18, 2018
thought-leadership
thought-leadership
By: Kyle Jelinek The famous line, “Half of the money I spend on advertising is wasted, the trouble is I don’t know which half,” spoken a century ago by department store magnate, John Wanamaker, has been quoted so often, it’s become a cliche… 50 years after men walked the moon, we now have self-driving cars, robots that vacuum, speakers that listen and artificial intelligence powering everything, so why do so many brands struggle to measure the response of their ads? While digital marketing has helped make it easier to determine what’s working and what’s not; demand generation platforms like Podcast, Radio, and TV continue to leave marketers mystified…but, it shouldn’t. In this week’s Influencer, we will show you how to effectively track media campaigns and scale your efforts quickly and efficiently. With clock-like precision, new advertisers profess, “At our company, we’re very data-driven. Analytics is everything.” Yet when onboarding a new campaign, getting a company’s full participation and buy-in to take necessary steps for a foundation of proper attribution is like pulling teeth. This is troubling. Without full engagement during the onboarding phase, proper measurement is much harder to achieve post-launch and campaign effectiveness is forever called into question. Some try to get a signal from direct attribution, such as the use of promo codes and vanity URLs, but direct attribution only tells part of the story–usually just ten to thirty percent of the actual impact of the campaign. To truly measure campaign effectiveness, you must determine the campaign’s total conversions, or Return on Ad Spend (ROAS). An advertiser can spend a small fortune on Data Scientists, econometric models, and the like to determine the impact of independent variables (media) on dependent variables (sales, traffic, etc.), but there is a surprising and arguably equally effective way to tease out performance. And, it costs next to nothing to implement. This preferred solution comes in the form of the How Did You Hear About Us Survey (HDYHAU). While the survey is ideally placed as high up in the user funnel as possible, most companies opt to implement it immediately after conversion to ensure an ideal user experience pre-conversion. An email survey to all or part of the new customer base is also an option if the number of weekly conversions is high enough to achieve statistical significance. Either way, without a proper survey in place, it’s a bit of a shot in the dark. Here are some best practices for your survey: Wording: How Did You Hear About Us? Include randomized choices to eliminate bias (i.e., Podcast, Radio, Social Media, etc.) Placement: 1) Intercept: Immediately after the final transaction on the website. We do not want to interfere with any of the points in the funnel before the final transaction and want the survey to be as simple as possible to ensure the highest response rate. Avoid drop-downs or open-entry fields, one-click buttons are best. The less complicated, the better. 2) Email: If the intercept survey is not possible, a daily post-purchase survey is recommended. Alternatively, weekly and monthly surveys are useful. However, it is important to note that the user recall and response rates will not be as reliable compared to the post-purchase survey emailed same-day. 3)The survey should be distributed to all purchasers (or signups, if that is your KPI), or to enough randomized customers to gather statistically significant data. Finding your response rates may require some trial and error, before landing on a minimum number of customers to email. Start with all of them, then work your way down as you better understand how many customers are needed to give you the necessary data set. 4)The survey should be implemented with a minimum two-week window before the start of the campaign to determine a baseline for survey responses. In other words, customers will select channels where you did not advertise and therefore could not have seen or heard you. If you establish a baseline of these false-positives before you launch, your projected results will be much more accurate once the campaign gets rolling. Here’s how it works in a nutshell: Let’s say 1.44% of HDYHAU survey respondents select “Podcast.” Assuming 100% of all new conversions would respond similarly, we can extrapolate that podcasts drove approximately 1.44% of all new conversions. Therefore, we take the 1.44% of survey responses and multiply that by the total number of new subscribers to determine an estimated total number of podcast conversions. Then, we divide the total attributed conversions by the direct conversions (promo codes/vanity URLs) to establish a multiplier. Here’s a real-world example of the multiplier calculation in action: Once the multiplier is calculated, we go back to the directly attributed numbers from the vanity URLs or promo codes and apply the multiplier accordingly. With this multiplier methodology, we can calculate with high confidence (an average of 1.03% margin of error), the efficacy of each show and determine areas for optimization and scale. While this methodology is admittedly imperfect, we’ve been able to grow companies from small test budgets to successful offline campaigns generating millions of dollars per month of revenue for many of them. It might feel a bit antiquated, but the HDYHAU remains the most reliable practice available, that is until more credible attribution solutions enter the market. Earlier this year, podcast network, Wondery, partnered with Qualia to offer a pixel-based model that they claim empowers brand marketers to track consumer actions, both online and offline – at scale and with accuracy. In a recent 3-week test, Wondery worked with an advertiser to measure the difference between its promo-code based methodology and the Qualia pixel and attribution window. Using a 14-day attribution window, Qualia’s cross-device pixel registered 44% more conversions than was previously being attributed from promo code redemptions. Below is a screenshot of their findings. The concept is intriguing, and we plan to test their methodology in the coming months. While there is no silver bullet in attribution–anyone telling you otherwise is a bald-faced liar–we will look to corroborate our findings and continue to optimize our own best practices. If deemed useful, we can use this as another data point in calculating campaign performance. While technology is still trying to solve the attribution issue, we’d argue that the survey is still a must–at least until all media is served digitally. By implementing this proven practice before launch, you can confidently determine campaign performance across the most challenging of media channels. Ultimately, if you’re going into 2019 and still feel like John Wanamaker, not knowing which ads are working, perhaps it’s time to find a new agency.
THE SIMPLE SECRET TO OFFLINE ATTRIBUTION
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December 11, 2018
thought-leadership
thought-leadership
By: Stew Redwine Persuade. It’s what we do here. And what every other advertiser throughout all history has sought to do; to change a mind, to instill a belief, to evoke an action. Strip away everything from the surface of the industry and you get to the “why” of advertising. To persuade ONE person is the lock for which all advertising minds are seeking the key – every hour, every minute, every day. It has been two and a half millennia since Aristotle cracked open the mystery of persuasion for us all. In these long years since this truth has not altered. The alchemy of persuasion? “Ethos,” “Pathos,” and “Logos.” In English? Credibility, Emotion, and Reason. These are the three foundational pillars of persuasion, and together they provide a fool-proof methodology to achieve something remarkable – the changing of somebody’s mind. Consider this anecdote: there isn’t a parent alive who wouldn’t run into a burning building to save their child crying for help. The source is credible, the emotion is deep, and the reasons are abundant. “Persuaded” almost isn’t the right word, really… the parent is compelled to run into the flames and save their child. Our brains love psychological shortcuts – those quick relays between input and meaning, and, when crafted skillfully, these can be used to inspire customers. The problem with many creative agencies is they produce work that is too subjective, too expensive, and that strays too far away from your business. Your business, after all, is the true hero of your message, and it deserves to be introduced with a loud and clear voice to as wide an audience of consumers as possible, not clouded by weak, ineffective messaging. Weak, ineffective messaging is precisely what has happened in the digital sphere. All the targeting and data has led to a bunch of otherwise highly intelligent people out-smarting their common sense. The Internet appears at first glance to be the perfect vehicle for advertising: real-time metrics, SEO, precise targeting, unlimited creative testing, etc… But, since these new liberties apply to everyone in the industry, users are bombarded with advertisements everytime they go online for any reason. So the question remains: how to engage your customer? Not surprisingly, the answer (“key”) becomes the oldest play in the book: Reach one customer, with the right message, in the right way. Over and over. Thankfully, our clients make it easy on us – because they each offer great products we personally believe in. Our job, then, becomes simple: tell truth in the most persuasive way possible. As David Ogilvy said, Tell the truth… but make it fascinating. When we speak the Truth to our audience, from a source they trust, with emotive, informative language – they will take action. Every time. Because we have a formula, and it works. You can eliminate doubt from your success strategy by using our patented Audiolytics™ formula. It is a system that provides an objective approach to messaging, a structural framework for each advertisement, and a diagnostic tool for individual message development to let your product speak for itself. At Oxford Road, we use a binary evaluation methodology, including an expert review of 71 key data points to ensure optimal message design, guaranteeing enhanced performance across the board. Your Audiolytics™ report will show you the score of your current creative asset, as well as three critical optimization actions to guarantee improvement in your campaign performance TODAY. Don’t let yourself or your great product lose a single audience member because of flawed message design. “Big idea” brand messaging is an attractive impulse, sure, but it is also an easy way to let the concrete realities of your business fall through the cracks of your ad campaign. Your audience is ready for your product or service to change their lives, and they’re ready RIGHT NOW. Take advantage of Oxford Road’s Audiolytics™ Formula and you will see a 15-30% performance improvement. Are you persuaded?
PERSUASION
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December 5, 2018
newsletter
newsletter
By: Dan Granger The following video is a recreation of a presentation made at the IAB Direct Brand Summit in New York City on October 31st, 2018 by Oxford Road Founder and CEO, Dan Granger. This video will walk you through a brief history of the audio business and the rise of podcasting, followed by predictions around what is ahead in the years to come. This is a must-watch for anyone invested in the podcast industry.   1 THOUGHT ON “THE RISE OF PODCAST AND WHAT COMES NEXT” Scott says: December 5, 2018 at 5:17 pm Fantastic summary and analysis. I’m very fond of the days before radio got involved in podcasts, ratings were guess-work, and rates were cheap. Out of chaos and the wild wild west came great deals. We’ll have to find a new way to benefit from the new chaos before Madison Avenue dollars crowd out us brand response guys. Reply
THE RISE OF PODCAST AND WHAT COMES NEXT
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November 26, 2018
thought-leadership
thought-leadership
By: Roy Williams Piece We, here at The Influencer have long been fans of Roy H. Williams – known by many as The Wizard of Ads. In a recent Monday Morning Memo, Roy (The Wizard) wrote about how to effectively get and hold attention in your advertising. Thanks to Roy for allowing us to share an excerpt with you. Enjoy… When something unexpected happens and it makes no sense, it is confusing. To get a click online is to get attention. HERE is the post in entirety with all its Wizardness including visuals and if you like what you hear, The Influencer suggests subscribing to the Monday Morning Memo here just as we do by clicking HERE.   Roy H. Williams is the author of the New York Times and Wall Street Journal bestselling Wizard of Ads trilogy of business books. His Monday Morning Memos have been read by people worldwide since 1994 and he has never missed a Monday! He and his wife, Princess Pennie, are the founders of Wizard Academy, a 21-acre 501c3 school for entrepreneurs that overlooks the city of Austin, Texas from atop a plateau that rises 900 feet above the city.  The school is administered by a 9-person  independent board of directors.
How to Get and Hold Attention
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November 20, 2018
thought-leadership
thought-leadership
By: Adam Faughnan This year, as in all years, we have many reasons to be thankful. To show our gratitude to you, Dear Reader, we will give you a break from our typical thought leadership content and have a bit of fun. This week’s Influencer features highlights from 4 years of OOO replies from Adam Faughnan, our friend, Credit Karma Marketing Capo, and Reigning International Out-Of -Office reply Champion.. Gobble, Gobble…  1) I have died in a tragic ‘swimming while drunk’ pool accident and my body is quickly decomposing in a cheap coffin in Cabo Airport waiting for the flight home (Southwest allows 2 bags or 1 coffin) 2) I have been murdered. Either by the friends that are accompanying me to Cabo (I know their secrets), my wife (life insurance) or evil birds who have suddenly turned evil (Hitchcock left a lasting impression) 3) I end up being moderately busy on Monday catching up and your email response gets pushed to Tuesday. This probably seems like the most plausible. Don’t worry. I am still alive. Having barely lost a work weight loss competition by a pound, I am traveling to Ireland where fries are served with every meal. My dad literally eats spaghetti with fries and a few slices of buttered bread once a week. It is a glorious disregard for healthy living for someone who fears death. My sister is getting married in a week and I need to look incredible for wedding pictures after my last sister’s wedding in which I ate my feelings the year before the wedding. And the rest of my siblings lost weight to spite me. They are jealous of my good looks when I am not fat. I will be checking email every 72 hours or so. Well, now I am just lying. I check my email every 15 mins on my phone as my wife and kids will testify. But I only respond to super urgent emails. Unless you can tell me the Irish county I was born in. Then I will respond in minutes. It is nowhere on the Internet so you will have to guess. It is not the most obvious choice so you have a 1 in 10 shot once you rule out the bad accent counties (Cork, Kerry, Galway etc.). I will be out of the office until Thursday evening at around 4:22pm. So if you send me a follow up email at 4:23pm on Thursday it is likely I will respond. But I promise I will be brutally honest in my reply. So if you send me a cookie cutter sales email that you have sent to 95 other people today it is a guarantee I will make fun of you. If it is super important, email Jay. If you need his email it is jay.lastname@creditkarma.com. His last name is a medieval siege weapon so keep trying until you guess it. I will leave you with a picture of one of my kids showboating at a playground and the other two working on lifetime grudges towards her. Dec 24th–  Christmas Eve tradition! Movie and McDonalds. Last Jedi. Hopefully it won’t be a repeat of the Force Awakens where I pick apart the plot holes to a slightly incredulous 5 and 7 year old. Dec 25th–  French themed Christmas dinner. Champagne, steak and caviar. Actually sounds more like a Republican celebration dinner for tax cuts for billionaires. Dec 26th– Taking the kids on a road trip! To Garberville. Why Garberville? Not too sure. We were deciding between San Diego and Portland and settled on Garberville. Not even sure if it is a real place. Dec 27th–  Driving further north to show the kids snow for the first time. They are expecting snowball fights and snowmen. I am expecting whiny moans and shivering after about 235 seconds. Dec 28th- 30th–  Wrapped in blanket. Sipping wine. Reading books. Crackling fire in the background. We don’t have a working fireplace so will have to download Crackling Fire sounds app. Dec 31st– New Years Eve! Maintain tradition of being in bed and happily asleep at 9:23pm Jan 1st- Start planning Q1 media plan. Here is how I will feel about your email: Juliet (left): Any cold call Sales/BD email I will be out of the office until Tuesday Feb 6th. I am going to Boston for my birthday. It was planned well before Tom Brady made his 17th Superbowl (they just call it The Brady Bowl now) but well after Tom Brady left his pregnant girlfriend for a supermodel. So I will have the pleasure of wearing an Eagles jersey underneath a Patriots jersey at a Boston bar. When the Eagles win I plan on tearing the Patriots jersey off like Hulk Hogan, and start flying around the bar like an eagle. So expect me to return to San Francisco looking like my daughter (below). Pretty sure that black eye happened the last time we left her with my in laws so don’t have high expectations. If all my kids are alive coming back I will be happy. If one of them is dead I will be pretty pissed I have to say. Thanksgiving will be awkward af with my relatives. I will be out of the office until Monday Mar 12th. I will be in New York on business. Like any good comedian, my timing is perfect. My son turned 8 on Tuesday. His birthday party is on Friday. He is is going to a movie with his friends. There will be popcorn. Dinner. Cake. Party bags. It will be the the Ninth Circle of Dante’s Hell and my wife will be doing it solo. By lucky coincidence my father will also be in New York. So I decided to stay an extra night. Pretty sure I will be in purgatory for an extra week thanks to this trip. But I rescued a dying pigeon last week with my kids (90 minute round trip to animal hospital) so it probably evens out. And if God turns out to be a pigeon, I am set for the afterlife.  I leave you with a picture of me as Han Solo. If it is an emergency call me at 415-###-####. But it better be the equivalent of the Death Star about to obliterate Tatooine in order for you to make that call. I will be out of the office until Monday Mar 26th. Heading up to Tahoe. Last weekend it took a friend 10 hours to get there. Another slept in his car. The second I hit two consecutive red lights I am turning around. If it is an emergency you are probably emailing the wrong person because I am in Offline Marketing and unless every TV in America has stopped working I am not going to worry about it. And if every TV in America is out, it means the country is done so maybe stop emailing. I will leave you with a badly timed picture of my youngest child. Heat lamp looks like stripper pole. Ink mark looks like tattoo. And I had paid her $1 for cleaning the kitchen and she stuffed it where she could. I will be out of the office until Friday, May 5th. My wife is a teacher and has been steadily getting more stressed as the college year winds to an end. My kids are getting more annoying with each passing month (middle child just kicked a ball through my window this morning). So I thought now would be a perfect time to organize a work trip to New York. When I return nothing will be different but I will be four days closer to summer break. See below for last year’s Halloween costume where I force my kids into a group themed costume despite desperate pleas to be a monster or a fairy. “You can choose your own costume when I’m dead’ is a common refrain. I will be slow in responding to email. You can contact my direct report in my absence. The letters in the full name (random order) are R J A A M Y. The email is first name.lastname@creditkarma.com. If you guess right (one guess only) you may get a response. I will be out of the office until Monday, May 14th. Although my kids are spoiled, entitled jerks 61% of the time, they are fun enough the rest of the time that I want to spoil them. So I am taking them on a surprise trip to Disneyland! This will probably lead to more entitlement. An Ivy League education. One of them running for President. Me living at the White House. Nuclear war. The melting of the polar ice-caps.  Based on the picture below my girls are ready for: a) Disneyland!  b) A French Revolution themed theme park where Ilse condemns people to death for not letting her on rides because she is too small I will be out of the office until Wednesday, July 11th. My sister is getting married in Ireland on an island off the coast of Kerry!  Reasons to be excited My sister said that while she would like my kids to be flower girls she would prefer me to ditch kids, not to be a parent and go H.A.M. instead. So that was $3,000 saved and don’t have to have three 40 pound sweaty lumps laying on me for 10 hours.  Despite being happily married I get to talk to my wife for about twelve minutes a day (I play soccer a lot, currently re-watching Friday Night Lights and bathing and putting my kids to sleep is exhausting). Looking forward to some quality time (unless Friday Night Lights is being shown on the plane) with her.  I have a super tight family (just don’t bring up the family WhatsApp group because my wife is still bitter she was excluded from it) and get to see them again.  Reasons not to be excited  Ireland has a 9% chance of good weather in the Summer. When a Faughnan wedding occurs that drops to 2%.  Small chance one of my kids gets hurt and I am 3,000 miles away when it happens. Also possible my wife and I die in a car accident (roads are terrifying in Ireland) and my three kids become orphans and get shipped to Ireland to live with my sister where a sad shrine to my memory is erected in the kitchen and my mom forces them to say their prayers every day or else I will never get out of purgatory. The sister who is marrying can be a little bit of a hothead (like me!) and the chances of family drama are moderately high. This might belong in the ‘reasons to be excited’ group as long as it is not me involved (I usually am).  If you need offline help get in contact with Jay. If you are a salesperson please know I am super cheap. This is my daughter’s face after I insisted she didn’t need a hairdresser and I could do it myself. So keep those CPMs cheap in the proposals.  Adam I will be out of the office until Thursday, August 9th. Every year my mother-in-law takes her grandchildren to a beach house in Santa Cruz. Previously there was some worries around one of the kids accidentally dying on her watch (she falls asleep watching movies and my kids like to mess with knives). As you can tell from the below picture, child safety has always been a top concern. But after getting assurances that a child death on her watch would result in her immediate suicide, we are leaving for a quick getaway.  I will be in Park City, staying with friends. I will be pretty non-responsive. They tend to eat nothing and drink a lot. On my last vacation with them I started eating in secret and it really brought me back to my fat childhood days of stealing chocolate and eating it, locked in a bathroom. If it is really important please text me. Mark and Jay have the number. If you don’t know who Mark and Jay are, then you are already dead to me.    If you happen to have Park City tips please share them. But if you are a salesperson don’t yelp best places in Park City as a way of getting an in. Because I WILL call you and ask you many follow up questions. And if I don’t believe in my soul that you have been at Park City in your life I will ask for flight confirmation proof to verify. And if you can’t verify you have been there, I am going to post to my Linkedin feed that you are a liar and have deception in your heart.  Fingers crossed the thin-skinned, small handed monster in charge doesn’t provoke a nuclear war in the next week because I am really looking forward to some down time.  I will be out of the office until Monday, September 17th. I will be in New York on business. I foolishly booked this trip oblivious of the fact that it is New York fashion week and hotel rooms have mysteriously doubled in price (might be a mystery, might be supply and demand). I am a good corporate soldier (have stayed in bunk beds before to save $20 a night) and it has been challenging to keep the damage down. My only requirements were walking distance to a good pizza place and no visible rats loitering among the garbage outside. The former is easy. The latter means I will likely have to stay in Connecticut.  If you really need to get a hold of me please text me (415-###-####). Please include your name, title and a story from your childhood that was super embarrassing (I once peed myself in front of friends because I was laughing so hard). I leave you with a picture of my childhood. There is a lot going on here. Why am I wearing an all purple outfit while staring quizzically at my Dad’s receding hairline, knowing that the curse was coming for me too? Why is my older sister wearing that ridiculous top with a nun’s collar? Why is no-one smiling or having a good time? Why did my parents have six kids? If you grew up in Ireland in the 1980s the chances of you having this sponge cake for a birthday was approximately 98.7%.  …Thank you Adam!  That’s how you do an “Out of Office Reply.”  The fact that you have an internet connection and the power is on is reason enough to be thankful.   Happy Thanksgiving!  Love,  The Influencer!
4 Years of OOO Bounceback Emails
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November 14, 2018
thought-leadership
thought-leadership
By: Giles Martin In a previous issue, I wrote about the dangers of chasing marketing ROI (link.) To recap, ROI is a function of the denominator. That means it’s much easier to maximize ROI with tiny budgets, which typically mean very tight (digital) targeting. That’s all well and good, and it can make results look great, but the data overwhelmingly suggests that it’s not the way to extract maximum yield from your marketing dollars. (See Binet & Field, Sharp & Romaniuk, etc.) We seem to forget how many of the mega-brands that we know today have been built using broadly targeted, mass-reach media. Coke,Nike, and Apple became the brands they are today, in large part because of their ability to project a powerful message into the minds of millions of people, over and over and over again. That is, they built their brands on TV.  You can attempt to build brands on the internet, but the ad formats are terrible.  Your options are often tiny mobile banners which accidentally create clicks users don’t want that cost you money, or crappy, uninspiring display banners that have little ability to either connect or message effectively. But wait, there’s video! Agencies love video, it’s great if it’s viewable, in a safe environment, not skipped, and then, if watched for more than 2 seconds, and accurately and faithfully reported. Then there’s the reach…. All it now has to do is reach millions of people over and over and over again. Think about it: how many digital video ads have etched themselves into your brain (and your friends’)? Surely a handful, at best? I bet you can remember more ad jingles from the 80s (ok, ok –  90s, or 00s)!  Yes, the targeting and reach of search and social are impressive. But paid social pricing is subservient to the demands of Facebook’s shareholders, and many clients report a decline in effectiveness there in recent quarters. Plus, paid search doesn’t drive demand as much as it harvests it. Truly great marketing drives demand. And demand only meaningfully moves the needle if it rises on a large scale.  One of the standout winners in the IPA’s annual Advertising Effectiveness Awards serves as a great illustration of all the trend in the data. UK insurance company Direct Line Group won the Gold Award for ‘Best New Learning’ in the 2018 awards. Marketing professor Mark Ritson wrote about the win:  “Despite marketers’ ongoing love affair with the new and shiny tools of digital and the ever upward snaking line that represents overall marketing spend on digital display and digital video…. it is abundantly clear that much of that spend is mistaken. That is not to say that all digital is pointless or that it should be excised completely from the mix, just that most marketers have been bamboozled by YouTube and Facebook into spending too much with them. Between 2013 and 2017, DLG substantially reduced its investment in digital display and programmatic online video. The company did this not because of some burning hatred for digital but because it has the kind of advanced analytics and independent thinking that is sorely lacking from most marketing teams.” The client (the winner) said: “We call ourselves digital conservatives, but we are not anti-digital,” DLG concludes in its submission to the IPA: “We could find compelling evidence for both the long-term and short-term effectiveness of media lines such as TV and Radio. By contrast, our research did not support continued investment in a number of programmatic digital media lines even on a short-term basis.” We’re not claiming here that digital is bad. That would be absurd. We’re not anti-digital. The point is that more careful reflection is required on the merits and purpose of individual channels, and their role in achieving overall marketing and business goals. We must evaluate the claimed benefits of these channels with care. For example, the channels we work with at Oxford Road are typically broadly-targeted, high-reach vehicles. We like the idea of targeting, however, and so we approach it methodically.  We test and experiment with targeting overlays and different data sets, in order to test the efficacy of different targeting tactics. While targeting can work well, we often find that it’s overpriced; i.e. often the cheaper, broader reach approach still works very well. Imagine that! The reality is that data and targeting are a market like any other. If it’s indeed inflated, we expect it to self-adjust over time. In the meantime, Oxford Road will continue to apply the appropriate checks and balances to targeting and reach, ensuring that we put forward outstanding media plans with a methodical approach to evaluating the market. 
Targeting is Overrated - and Overpriced
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November 7, 2018
thought-leadership
thought-leadership
By: Kyle Jelinek Most political ads suck. Not just for the obvious reasons, like they talk down to you, are too negative, or don’t feel original in any way. More importantly for how much money is being spent and how passionately most Americans feel about the significance of the outcome, our Audiolytics™ system identifies how much money and opportunity has been wasted in this latest election cycle. However you feel about the outcome of yesterday’s midterm election, one thing is for clear; this election cycle generated a lot of green for the advertising industry. Kantar Media estimates $900 million was spent on digital, nearly three times the estimate in 2014, while local cable and broadcast TV alone drove an estimated $3.8 billion (a 40% increase from forecasts during the last midterm).  For the record, The Influencer is neither red nor blue; it’s black and white. In a recent article, RollCall.com (which to our knowledge, is about as unbiased as an internet news site can get) listed what they deemed to be the best and the worst political ads of this midterm season. In this week’s edition of the Influencer, we will break down some of our favorites, and show how even the best of the bunch leave much to be desired, performance-wise. Rather than discuss any of the candidates’ political agendas, we will evaluate the commercials using Audiolytics™, the Oxford Road tool that scores advertising messaging based on a binary evaluation of 9 core components and 71 subcomponents. As a refresher, here are the 9 main components of Audiolytics™: Setup – Did we capture the audience’s attention while identifying the problem solved or opportunity presented? Value Prop – What are our solutions and core benefits?   Positioning – What are the alternatives to our solution? Why is our way better? Demonstration – How does it work? Substantiation – Why believe us? Offer – What extra value will you receive for responding to the ad? Scarcity – Why is there urgency around making this decision? Path – What steps must be taken following the ad? Execution – How well did the writing and production of the commercial enhance the elements above? All of the ads we’ve analyzed bombed when measured by Audiolytics™. And for good reason; every one failed to really include Offer, Demonstration, Scarcity, or Path. Obviously, there are key differences between selling a product and a candidate but there could have been a way to creatively utilize the missing components to make every one of these ads perform more effectively. Unless you’re Pedro from Napoleon Dynamite, an Offer may seem problematic, but consider all the kitchen table conversations and things that keep people up at night, that politicians are allegedly here to help solve; fixing roads, cleaner water, money in your pocket. The potential offers that a campaign can and should drive (with an honest intent to deliver) are endless. Note: That is not a recommendation to fill these ads with empty promises. But rather, clear, meaningful expressions of future value, backed up with specific outcomes that a candidate can achieve through their platform. Demonstration could have been accomplished by the candidate explaining specifically how they would “get the job done”. “I’ll create jobs by doing “ABC”, or “I’ll clean up this town by doing XYZ” – however they propose fulfilling their promise, Demonstration is a key component of any direct response ad and it’s a major misstep from all of these candidates for not including it.   Scarcity could mean election day, opportunity cost, or the compounding pain of the status quo. An easy addition of, “Elect me before things get worse.” By the way, like Cyber Monday, there is an actual organic deadline built into every one of these messages. The significance of missed opportunity or increased pain if people fail to act by election day is low hanging fruit that each of these candidates could have benefited from. Path could be a mention of vote by mail, polling locations, or even driving viewers to a specific website to take action. So we’ve shared how every ad here was terrible from an Audiolytics™ perspective and why not a single one beat a score of 51 out of 100. Now let’s talk about what they did right. Here are the ads in no particular order: Pete Stauber – Northern Minnesota Audiolytics™ Score 44.4 Pete did a lot right in this ad.  Aside from not being creepy (keep reading) this ad for the Republican congressional candidate from Minnesota hit 4 of the key components of Audiolytics™. In the Setup, Pete gets the family to brag about his past accomplishments to build trust through Substantiation. Then he moves into a solid Value Proposition of getting things done and executes Positioning to show how he will be looking past political party lines. And all of this substance wrapped with a gentle dose of Minnesotan charm. That said, he left a tremendous amount of value on the table. Common in these commercials, as we shall see, but a missed opportunity nonetheless. What is he getting done, exactly? Three simple bullet points as a graphic could l have demonstrated how he proposes to add value to the lives of constituents. Why is this urgent? He also failed to ask for the vote, giving them a path and call to action. It’s not a bad commercial, but it just could have been so much more. Katie Hill – Southern California Audiolytics™ Score 44.4 First of all, Katie Hill is a badass. The democratic candidate from our own backyard (Oxford Road’s Creative Director Stew Redwine’s district to be exact) nailed many aspects in the Audiolytics™ framework. The execution was brilliant with Katie scaling an enormous boulder as an analogy of how hard she’s willing to work. The execution aligns well with the Setup that states it’s (climbing the boulder) “not as hard as running for Congress while corporations are backing the other guys.” The Substantiation is underscored by the fact that this woman is hanging 100ft in the air telling you she will work hard. We believe you, Katie, now please get off of the rock! Like Pete, and really the rest of the ads we’re showcasing today, this badass woman could have had an even more badass campaign spot if she would have included much of the missing key components. Matt Rosendale – Montana Audiolytics™ Score 55.5 This ad, while embarrassingly calling the Second Amendment (the right to bear arms) “Article II” (which states how the President is elected), actually scored higher than any other ad in this analysis because it included both Positioning and Substantiation together. Which brings up an important issue – even if you have a great ad from an Audiolytics™ standpoint, it’s probably best to check your facts before you send it off to the TV stations. Apparently, Matt’s team quickly discovered the error and replaced this ad with a factually correct version. Despite the fact that this ad technically beat all of the others in Audiolytics™, even this gun-waiving candidate with a magical paint-changing pickup truck, could have improved his campaign’s effectiveness had he included every aspect of the proven Audiolytics™ formula. Dan Helmer – Virginia Audiolytics™ Score 33.3 There is a lot wrong with this ad (Mr. Helmer looking like a complete tool, namely). While he probably broke a couple of copyright laws in the creation of his Top Gun themed campaign message, we applaud the creative bravery. The message was clear that he approves of town halls, bad singing, and this message. Unfortunately, Mr. Helmer didn’t make it to yesterday’s election, he was defeated in the June primary after receiving only 12% of the votes. Get ‘em next time Maverick. A word to the wise for new products and new candidates; don’t get too carried away in your creative, when there are more easily proven formulas to follow. There is much room for improvement in what appears to be a very stagnant and unimaginative space, except for you, sweet Dan Helmer. Perhaps Oxford Road can lend a hand in years to come. Kanye 2020 anyone??? P.S. At the time of publishing, here is how these ads actually worked: Pete Stauber – Northern Minnesota 50.7% WIN Katie Hill – Southern California 51.3% WIN Matt Rosendale – Montana 47.8% Undetermined – Losing Dan Helmer – Virginia Crash and Burn
Red or Blue, The Midterms Were Green For Advertising
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October 31, 2018
thought-leadership
thought-leadership
By: Oxford Road In the following article on Inc.com, Oxford Road Founder & CEO Dan Granger shares a bit of the agency’s history and prognosticates on the future of the audio advertising landscape. Entrepreneurs start their own businesses for a number of reasons. Some want to work for themselves. Others hope to get wealthy (since starting your own business is the only way to get really, really rich.) And some just want to see if their ideas wil work not just in theory, but in practice. Put Dan Granger of Oxford Road in that last category. Dan worked in radio sales for years before he decided to stop pitching ideas to his bosses and start his own company. Oxford Road, a performance marketing company, has worked with businesses like Lending Tree, Boll and Branch, Quip, Ring, Hello Fresh, Wink, Rent the Runway… and in the process become an Inc. 500 company. So how did he go from successful radio salesperson to successful entrepreneur? And what can you learn about his approach to marketing and advertising that will help you startup succeed? Let’s find out. Oxford Road hit the Inc. 500 within a couple of years. How did you manage to grow that quickly? We did come out of nowhere and go from zero to 100 in about 30 seconds, but that’s not the whole story. A lot of people say that becoming an overnight success takes about ten years, and that’s definitely true for me. I started as a local radio salesperson for ClearChannel, which is now iHeart. What was great about local radio sales was that was you got to function like an ad agency for your client. In fact, I wouldn’t work with agencies: I figured it someone was going to mess up a campaign, it should be me. I didn’t want to lose an account because of someone else’s mistake. While I was there I led the company in direct business with small businesses. When I approached them, every small business owner would say, “I want to spend the least we can spend to try this out… and then, if it works, we’ll spend more.” Everyone said that. So I embraced the challenge: How do we make this work, knowing that if we’re successful, the client will gladly spend more? Of course there’s also risk involved in that approach. You could do a great job, but if the product or service isn’t well received in the market… True. But that approach also let us turn companies no one had heard of into household names. And that’s become our signature move as an ad agency. Of course that meant a lot of trips to Silicon Valley and walking into people’s offices saying I wanted to meet with them. That didn’t work so well for a while; one guy even came out and said, “I’ve been in Silicon Valley for 20 years — no one walks in without an appointment.” (Laughs.) But I kept showing up, kept grinding, managed to work with a companies like Reputation.com, Ring, new companies in the space that were starting to raise venture capital before everyone started to do that… and along the way I learned the language, helped companies with attribution and creative development…. and in the process started to build my own team. Keep in mind I was still working for ClearChannel. And then you saw an opportunity in the emerging podcast industry. “Pandora for podcast” doesn’t sound like a revelation today, but in 2006, it was. So I ambushed our CEO and CFO and pitched them “Talk Radio 2.0.” I had a business plan for leveraging the emergence of the podcast industry and capturing the magic of Pandora in the spoken-word format. They patted me on the head and sent me to talk to someone else. (Laughs.) He said, “Yeah, we’re working on something like that. Thanks for your input.” They didn’t think there was enough money in it at the time. So about 5 years later I decided to give it a try, kind of on my own. I used my commissions to hire people to expand the work I was doing for those businesses. And fortunately ClearChannel let me try some of my crazy ideas. So I decided to start referring radio business to help startups for other businesses, putting them on podcasts even though they weren’t affiliated with ClearChannel. I started by doing some small tests. For example, Adam Corolla was promoting the podcast he had launched a year before (which is now wildly successful.) He was down the hall doing a radio show to promote his show — basically using terrestrial radio to try to build his podcast audience. I followed him to his car and said, “I have a lot of endorsement clients. Can you connect me with your team?” And I started handing off business. One was Michael Dubin of Dollar Shave Club. He wanted to spend dollar one on advertising; he didn’t have a business at that time, he just had his viral video. Michael had $10,000 to spend. I had a radio proposal, and a podcast proposal for Adam and said, “You might as well do them both.” He said, “I only have money for one.” So I picked podcasts, even though I worked in radio. And it worked fantastically well. We grew our billings from $50k a month in Jan of 2013 to $250k by April. The business was exploding. It was incredible. Why do you think podcast advertising worked so well? Basically, the market said, “We want someone to place advertisers in podcasts… and we’ll reward them for great performance.” The purpose of advertising is not to express yourself creatively but to advance products and services you believe in, and to grow their sales. Creativity is only important if it serves that goal. Ultimately your goal as an ad agency is to help your clients grow their businesses. Do that, and your clients will love you. So how do you go from working for ClearChannel to starting Oxford Road? When I went to the ClearChannel execs, I thoght it would turn into a Jerry Maguire moment. I said, I love you guys, but I’m leaving… and while I do have all these radio clients, if you’ll allow me to service my radio clients and continue managing them on your properties, we can avoid any kind of tug-of-war and actually grow our businesses together.” And they said yes. Often when people leave to start an agency they get into a fight with their previous employer. The employer says, “These are our clients and you can’t have them.” That didn’t happen in this case. And that let us hit the ground running with around $700k a month or so in revenue on day one of opening the business. We never had to borrow money. I had two full-time employees and we couldn’t keep up with all the work flooding in. All of which raises an extremely important point. When you start your own business, try to find a way to keep the relationship with your employer positive instead of adversarial. Often there are ways to work together. Find those and it can really help you get your feet on the ground. Which helped you focus not on battling your previous employer but on growing your business. Absolutely. Over the next two years we grew at an insane pace. We worked with a Who’s Who of the direct consumer brand community. We did the first offline campaigns for Dollar Shave Club, for Hulu, for Blue Apron, for Nature Box,for Ring… we work with 100 companies, and over a dozen of them have become unicorns. Let’s talk about your approach to business, and to advertising. We see ourselves as agents of influence. We don’t have a product. We try to figure out who has the best product for the marketplace… and then figure out how we support them and help them grow in a measurable, persuasive, effective way. Our agency has 3 disciplines. We call it M3: Media, Measurement, and Messaging. At our core we’re an ad agency; we plan and buy media. But for an advertiser to be successful, they need three legs, and media is just one. Measurement is also critical, but it goes well beyond using a promo code in an ad. That’s only one slice of a big pie. To actually attribute what drives performance, beyond the people that use the promo codes, to measure the silent majority responds that doesn’t give you that visibility… using our analytics to triangulate to the total response is critical. The third is messaging. We’ve developed a trademarked process called Audiolytics, which as as I’m aware is most comprehensive way to diagnose and score an ad on how it was built. We assess 9 key components and then 71 sub-components below those 9. We read and score every piece of ad copy to understand how it can perform better. Add that all up and we’ll bet our fees on head-to-head performance because we know we can drive performance better than anyone. You grew extremely rapidly… how did you manage that growth? Poorly and painfully. (Laughs.) We didn’t keep our heads above water — we just held our breath. We couldn’t hire people fast enough. We had two in-house recruiters working around the clock to bring in more people… an experience that taught me a lot about the downside of fast growth. When springs pop off the machine and catch on fire and you’re running around with the fire hose, you definitely see the downside. We went through a season of correction where we got to see the natural life cycle of when a startup matures… and we couldn’t keep up with that cycle because we hadn’t evolved our capabilities to match that cycle. Since you were generating so much money, though, it was “easy” to just hire more people and hope you could get your heads back above water. True. So we threw too many bodies at problems. We hired too quickly. Part of my thesis was that we wanted to be the “anti-ad agency”… so I didn’t hire anyone that had ever worked at an ad agency. But when we got into double-digit growth I realized maybe it wasn’t all bad to have people around that had done this before. (Laughs.) You don’t want to be like everyone else… but if everything you do is contrarian, that means you have to learn a lot of lessons that other people have already learned. Now we focus on managed growth. And oddly enough that has helped us understand our clients better. The fact we went through rapid growth it helps us help companies that are experiencing the same thing. There’s a meaningful difference between being a self-funded startup and being VC funded. The “rules” are very different. In the beginning I got caught up in our rocket ship growth… and we were surrounded by other rocket ships… and thought I was like them so I was hiring ahead of where we were to get ready for where we were going… but if you don’t go through a round and have $10 million in the bank, you have a lot less cushion. (Laughs.) We had to figure out how we are like them… and yet also how we are different. Which is what every startup has to figure out. Working with a struggling startup is also a lot different than working with a company that has taken off. That’s why we’ve evolved to the point where we have two groups within our agency to work with clients, both as they start and as they evolve. When a new company takes off, at some point they have to balance performance marketing with long range planning that focuses on brand perception, brand planning, etc. Plus, a startup that goes through a successful funding round suddenly becomes a very different company. So we broke our team into two groups. One takes a startup from 0 to 1. The other takes a company from 1 to 10, or 100, or 1,000…. we’re able to take a business from “Will this this even be a thing?” to “How do I create a multi-year plan?” The podcast industry obviously gets a lot of attention, but terrestrial radio is still a good business. Where do you see happening in the future? Radio is eating the podcast world. When I started my company I felt radio was moving too slowly. It wasn’t keeping up with the needs of media consumers. Over the last few years the majors have started to focus on podcasts, and the two formats are starting to merge. Podcasts will be a supplement to radio, and the two will be complementary in many ways. It’s parallel to some of the companies we’ve worked with. The meal kit companies disrupted grocery shopping; now they’re being distributed in grocery stores. In short, what’s old is new. Disruptors are becoming part of the industries they set out to disrupt. And that’s what we’re seeing in media. Rogue revolutionaries created a renaissance in audio content, but as radio gets a little younger and hipper and savvier, and podcasts get a little older and more traditional… the two become one. For us, and for the people living in the marketing landscape, it’s important to understand that we are dealing with the same people on both sides. It’s not about choosing radio or podcasts: It’s about understanding how the two work a little differently, and leveraging the opportunities that provides. We’ll also see smart speakers change the business. Podcasts came out of iPods, but it still took a decade for podcasts to become a “thing.” The same will be true with smart speakers. Having speakers that listen to you will change the way we do creative, the way we measure results, the way we interact with customers who can now say, “I’m interested in this product” a lot more efficiently than going to your desk and typing in a web address and a coupon code. You’ll just say, “Hey, send me the coupon.” Or, “Hey, order that product.” But what won’t change is the need to know how an ad will perform, how you can connect with an audience… and how you can achieve your goals. Every business wants to see better returns. That will never change.
HOW RADIO IS EATING THE PODCAST WORLD
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October 24, 2018
thought-leadership
thought-leadership
By: Kyle Jelinek A few weeks back we published a piece on THE 5 DEADLY SINS OF PODCAST MARKETING. While each of the “deadly sins” can undermine your success, the greatest misstep we see, or rather hear, marketers committing lays within their creative execution. This is worthy of extra discussion because there is no greater lever you have at your disposal than your creative to make every media dollar work harder and make the difference between a successful and failed campaign. We talk frequently about our Audiolytics™ formula for originating, scoring, and optimizing ad copy. In this week’s Influencer, we will set aside the 71 Sub-Components of Audiolytics™ and focus on the 9th Key Component: “Execution”. A great podcast ad allows you to leverage the uniqueness of the medium for specific best-practices in Execution to maximize the impact of your campaign. To summarize, let’s look at 5 Key Elements of a proper Podcast Execution. They are: Keep it Short Don’t Force Style Provide Options Personalize by Genre Remember the Burgundy Rule Keep it Short For the sake of argument, we’re talking about baked-in, host-endorsed reads, not dynamically inserted or producer-read ads. Unlike their radio counterparts, podcast hosts are not generally bound by time-clocks and schedules, and therefore, their reads can go on as long as they want. It seems logical then that you should feed the hosts more copy to read – wrong! Some hosts will go off script, but if you send them a commercial that is longer than is required for a :60-sec ad, you run the risk of the hosts doing the editing for you. Send them copy that would be fine reading verbatim and do everything you can to empower the host to go off-script; the result can be an ad that goes 2-3x longer than contracted. LISTEN HERE for an example of hosts going above and beyond to deliver a read that’s more than twice as long as promised. Longer than expected reads like this are a result of genuine enthusiasm for the product or service which comes from a proper onboarding of the hosts and room for the host to breathe. When possible, ensure hosts have used your product or service. The few dollars you spend in giving the hosts your product or allowing them to try your service for free will return in multiples with their ability to speak freely about your company from a personal perspective. The flexibility to go off script also has potential drawbacks, however. Don’t give the hosts the ultimate say in how your company is portrayed in the ad, instead, provide lane lines. Give the hosts a clear understanding of things they must say in the commercial and those the must not. These rules prohibit the host from going too far in their ad-libbing, ensuring they hit all of the key points you want them to say.     Don’t Force Style Forcing style is one of the worst things you can do in your podcast script. Podcast hosts are (usually) professionals and their listeners tune in to hear what they have to say, not what your creative team wants to shove down their throat. Writing copy in “your” voice often results in a disingenuous read. Don’t use phrasing the hosts wouldn’t say outside of the context of your ad and please, please, I beg of you, never write jokes for comedians. Instead, give the hosts the most important details, establish lane lines, and let them create their own take on how to approach your copy.   HERE is an example of a podcast read where the host (Tim Ferriss) had all of the facts needed to go above and beyond to deliver a spot that was in his in his unique voice. Provide Options Despite the desire to let the hosts come up with a uniquely brilliant way to showcase your business, it’s important to give options to facilitate the process. When writing podcast copy, provide solid body copy that doesn’t change, a call to action that is personalized to their specific vanity URL or promo code, and then offer multiple idea starters. Two to three is usually sufficient to get the hosts thinking about how your business pertains to them and facilitate an excellent read. Even if the host doesn’t elaborate, a pre-approved list of intros will set the tone for the rest of your ad.   HERE is an example of Dan Bongino taking an idea starter and running with it for the rest of the read while hitting the major copy points provided. Personalize by Genre Podcasts are a niche medium, and the listeners to these shows have a specific reason for downloading the content. Use this to your advantage. If you’re on a finance-focused podcast, have the host talk about how your company can impact their finances. If you’re on a self-improvement podcast, have the host talk about how your product will help improve their lives. HERE is an example of how Gretchen Rubin of Happier showcased how Boll and Branch can help you get a better night’s sleep, and therefore a happier, more fulfilled life. Remember, Some Hosts are Ron Burgundy Despite your best efforts in onboarding and encouraging personalization, you will have hosts that will read every word on the page. Worst yet, some will even comment on your copy in real time. Bill Burr is one of the best performing podcasts in the space, but if your message is ambiguous or bogus, he will trash your creative in front of his hundreds of thousands of weekly listeners, in real time. Some advertisers get outraged, but a hosts like Bill Burr is simply giving voice to the inner dialogue of what your audience is probably already thinking. A great example of Bill at his best is from a recent read for the company Robin Hood (not an Oxford Road client). Don’t let this happen to you. When writing podcast copy, make sure every word on the page is clear and that you’re answering questions the intended listener is probably already asking. When a host like Bill Burr reads your ad without making fun of it, you’re winning. While the proper execution of ad copy is just one facet of a successful podcast campaign, following these best practices for your podcasts creative will have you well on your way; but the work is just beginning. Once your commercial is set and trafficked to the hosts, it’s important to monitor every read. Feedback, both good and bad, are integral to ensuring your podcast campaign is working at its fullest capacity, and hosts are surprisingly happy to implement the recommendations into their next iterations. Not every podcaster will have the unique voice of Tim Ferriss, or the amount of personalization that Dan Bongino provides, but following these steps will ensure even a live-wire host delivers the maximum performance for every ad and makes a key contribution to growing your business.
PODCAST COPY EXECUTION 101
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October 16, 2018
thought-leadership
thought-leadership
By: Giles Martin I saw this statement on LinkedIn the other day: “Consumer decisions are no longer influenced by megaphone marketing.” It made me angry enough that now I’m here ranting about it in public. How undignified! Anyway, let’s get on with it! It appears to have been an easy, valid thing to say; so on point; so in tune with the times. So many people have claimed this that I’ve lost count: mass-media doesn’t work; one-to-many doesn’t work; people tune out commercials that aren’t personalized (one of my favorite bogus claims). This all just happens to be completely false (like most things that are in tune with the times)! Perhaps the bigger issue here, which I’ll address in a future piece, is why such falsehoods are not routinely called out in marketing. For now, I’ll acknowledge there is some validity to the point being made, inasmuch as the internet has made extremely precise targeting, and increasingly precise messaging, possible. It’s (supposed to be) more of an intimate, timely, tempting whisper in the ear now. Fine. And social media, specifically, has enabled brands and consumers to have more direct, intimate conversations. Yes, there’s a degree of legitimacy to these points (an overhyped one). That doesn’t mean, however, that a way of marketing that’s worked since the 19th century has stopped working. There is ample evidence, from multiple sources, that suggests quite the opposite: that megaphone marketing is still working; in fact, working harder than ever; and that they are really important for success; and that they are even essential for meaningful, long-term growth (which of course is what marketing is supposed to be about). Where is the actual data that suggests megaphone marketing isn’t working anymore? I don’t believe I’ve seen ….. any. Perhaps the source on LinkedIn is making a claim instead, that the way people are influenced is changing. I’d love to see the data behind that statement if, indeed, any exists… Since the Libet experiments, scientists have repeatedly shown that the brain fires (indicating a decision has been made) hundreds of milliseconds prior to people being consciously aware of any decision. This means that people are influenced – and decisions are made – subconsciously. This process is hard-wired into our neurology and has taken millions of years to evolve. It seems unlikely that our shiny new more-precise-targeting-options have changed it. There is an awful lot more that could be said. Mercifully, for you, I’m resisting the temptation to rant at length. David Ogilvy said: “I cannot think of any other profession which gets by on such a small corpus of knowledge.” We have been talking about data impacting marketing for many years now. Perhaps we need to think more broadly about what that means. Data in marketing is not just about exploiting customers. Happily, the tides are turning. Binet & Field continue to demonstrate the primacy of mass media for growth. Sharp and Romaniuk go so far, it seems, as to claim it’s essential. Many of the visionaries in the business are destroying old models of decision-making and action (e.g. Feldwick, Heath, Zaltman). Our own data at Oxford Road repeatedly suggests that targeting is significantly over-valued in the marketplace. So, while there are people actually paying attention to facts and data, there is hope for marketing yet. But blindly following the old rules simply because that’s the sh$t that’s always been done, and spouting forth claims that are baseless and even damaging to business hurt us all. These types of claims and – perhaps worse – the utter absence of accountability for them – are bad for marketers and bad for the companies they represent.
LONG LIVE MEGAPHONE MARKETING: A RANT FROM OXFORD ROAD’S ONLY OXFORD GRAD
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October 9, 2018
thought-leadership
thought-leadership
By: Dan Granger What follows is a repost of an article published yesterday in The Drum by Oxford Road’s CEO/Founder Dan Granger. We are pleased to share the article with you in its entirety for this week’s edition of The Influencer.   I left the radio business in 2013. I was working at iHeart, at the time bogged down by the regime change as it transitioned from Clear Channel, run by the Mays Family, then rebranded as iHeart under the new stewardship of Bob Pittman and friends. The world was changing and I felt the dominant radio groups were falling too far behind. I just didn’t have the patience to wait around and see if it would catch back up, given the rate at which new technology was redefining the landscape. Programming on-air was stuck in its ways, on a constant chase for Top 40 content, while the podcast ecosystem was catering to vigilant tribes, starving for someone to speak to them. Only them. Tall towers in big fields, the multi-million dollar sticks that gave radio value, were losing value at an alarming rate, barely worth the price that their broadcasting licenses were printed on. As the internet became ubiquitous, the value of a terrestrial signal diminished proportionately. When all I could see was decline, I mistook it for a death spiral. A wise friend told me, “This thing ain’t over. The major players will not go quietly into the night.” I wasn’t so sure. When we launched Oxford Road, we took a strategic position as one of the first agencies to lead with Podcast and radio as a Phase 2 offering. This worked well and fueled our aggressive ascent, even landing us on the Inc 500 and solidifying us as a go-to agency for any D2C performance brand looking to launch into “Offline media” for the first time, starting with the core strength of podcast, and goals that were previously only been achieved through digital. Meanwhile, the path radio was on in 2013 truly was untenable. Radio’s sex appeal in the marketing community was waning. Tremendous debt loads were crippling the behemoths that had previously ruled the earth. They were slow on the uptake, podcastically speaking, with terrestrial broadcasters gating their content, most of which were simply radio broadcasts chopped up and pushed onto iTunes. Or worse, they would wall off new content and force listeners to only access them through their particular platform, afraid of losing control over distribution. It was a hot mess. They were missing the renaissance with only Public Radio groups seeming to capitalize in a not-for-profit sort of way. Today, things have changed. In the last year, we’ve seen a seismic shift in the industry. CBS Radio was against the ropes until it was acquired by Entercom late last year, now the number two broadcaster in the industry. Westwood One filed for bankruptcy earlier in 2018. Then iHeartRadio, the last great hope for radio also declared bankruptcy in August, finally buckling under the tremendous weight of an 11-Figure pile of debt. To the untrained eye, it would seem that the industry has entered a tailspin. That’s where we need to widen our lens to truly see what’s really going on in front of us. I am a native son of Metro Detroit. For a full decade, everyone I grew up with told me how hopeless the city was and that the only good thing for a Detroiter to do was move. The city filed for Chapter 9 in the largest Municipal Bankruptcy in our nation’s history. But you should see it today. Walking through downtown Detroit, through the good work of folks like Dan Gilbert, the Illich family, and many, many others, it’s easy to see this is a city on the come. Places you wouldn’t dare to tread 5 years ago are now clean, safe, and bustling. There’s renewed hope and business is happening. That’s the thing about bottoming out. Everyone points at the stumble and assumes that the fallen will never rise again. But as most major cities that suffer disasters can attest, from Houston to Nashville, or New Orleans, this type of misfortune allows the things that weren’t working to die, and for hope and a real resurgence toward a fruitful future to take root and blossom. Radio is Detroit. And if you don’t believe me, take a look at Entercom’s 45% interest in Cadence 13. Hubbard Media’s investment in PodcastOne, Scripps purchase of Midroll. At the IAB Upfronts, Westwood One, who represents the likes of Mark Levin, Jason Stapleton, The Daily Wire, among many others, announces the launch of an all-female Podcast network. At the same event, iHeart casually announces the purchase of HowStuffWorksNetwork for $55 Million. They aren’t even out of bankruptcy yet. Let me say that again, so you appreciate the gravity of it . . . iHeart just purchased the HowStuffWorks network for $55M and THEY AREN’T EVEN OUT OF BANKRUPTCY YET. Stuff was the fifth largest podcast network by downloads. SiriusXM has now purchased Pandora outright as I am editing this article. That’s how fast things are changing. The demand is palpable. Everyone can see that Podcast has legs and is rocketing headlong into becoming a multi-billion dollar industry in the next 5-10 years. The radio giants did not go quietly into the night. Quite the contrary. In the last two weeks, I’ve spoken directly with executives at Entercom, Westwood One, and iHeart. They are now in an arms race for on-demand audio content, and do not care if it comes from existing radio talent, launching new podcast talent, or acquiring existing Podcast talent that has already achieved leadership on the charts. Westwood One has emerged from bankruptcy. Entercom is newly empowered as a major player with an appetite to scale into the future. Then there’s iHeart. The Industry leader is chomping at the bit, soon to emerge from their Chapter 11 bankruptcy and bucking the gates, poised to go on a content tear. Meanwhile, Panoply shuts down its programming arm, in favor of focusing on their tech platform, while BuzzFeed and Audible both close down their podcast creation efforts. In case you have any lingering doubt that radio now dominates the Podcast ecosystem and will for the imaginable future, see the chart below from podcast audience measurement company, Podtrac: With the acquisition of Stuff Media by iHeart, this means that six of the top seven Publishers of Podcasts by streams and downloads are radio companies. Of course, we can’t include New York Times as a radio company, but can we at least acknowledge that the only exception is a newspaper company founded in 1851? The point here is that the major players have reorganized and are capitalized to take much larger bites out of the podcast industry than most people expected. As the Podcast industry matures, it’s riddled with former radio talent (like myself and much of my staff), who are helping this savvy, nascent community grow up into a multi-billion dollar powerhouse. The biggest thing that stood out to me at the IAB Upfronts in NYC this month was the way people dressed. What used to be a pirate radio vibe, with geniuses strutting around in ironic T-Shirts and broadcasting out of garages-turned-studios, has effectively shifted into something eerily familiar. I was at a radio conference. And so it will be going forward. The revolutionaries got it on the map, and now the grown-ups are coming in to learn some new tricks from the kids that got them there, patting them on the head and saying, “Thanks kid. We’ll take it from here”. Here are my predictions for what you should expect with Podcast under new management: The Good: -Inventory Leverage – Podcast networks have had few if any benefits to buyers, other than fewer points of contact, due to their financial arrangements with talent and severely limited inventory. With radio in the mix, they can support shows that do not deliver expected value by leveraging a mile-wide inventory arsenal. -Increased investment into programming – The radio groups are far better capitalized and will allow great content creators a longer runway to allow good shows to flourish. -Increased promotion – Now show talent doesn’t just have to rely on their Twitter feeds to promote their programming. Shows can get real promotional support and cross-promotions to introduce new audiences to programs they will love, but previously would never have discovered. -Standardization in measurement – We are betting on IAB standards to win the day. In any scenario, expect a Neilson or Neilson-like solution to standardize the metrics by which the industry will measure listenership. -Less of a Seller’s Market- Ad inventory will increase and buyers will get more leverage and respect than the new money culture that has been running podcast. Radio people know how to sing for their supper and will create a more buyer-friendly environment The Less Good: -A season of chaos- Just when you were starting to get used to how podcast works, we are moving into a wild period of readjustment where radio groups start taking over management of sales and programming. Expect mass confusion, new rules, and the right hand not always knowing what the left hand is doing for a while. Note: There is opportunity within the madness for those who know how to navigate it and leverage for better deal structures. -Diminished ad response- Let’s be serious, podcast listeners are special, but when you run 2 minutes of ad inventory per hour, it allows for a more responsive audience. Radio runs as much as 18 minutes of ads per hour (sometimes several ads in each of those minutes). Even if they meet in the middle, expect increased clutter and less value per impression. The industry has largely been built on the backs of e-commerce brands, filled with promo codes and vanity URLs. -Performance marketers move to the fringes- Armed with a sales machine, flush with brand buyers, General Interest podcasts, Murder Mysteries, and the like will be the new FM Radio. Rates will go up due to pressure from National Brands, grocery chains, etc. and performance marketers will see steadily diminishing ROI as CPMs go up, not down. This is where the rise of talk radio on podcast will be of increasing value to podcast marketers and explains the success of folks like Ben Shapiro and Jason Stapleton. It’s talk radio for early adopters. As this contingent continues to grow, brands will steer clear as they always have in talk radio, and performance marketers will find a safe haven to make money. -More Kool-Aid: Podcast has been creeping into the habit of polishing turds and telling you they are doing you a favor by selling them to you. Radio has been afflicted with this illness for generations and will be fast at work building packages and cramming them down the throats of all who will listen. Buyer beware of new shows promising large ratings and network generated “Packages”. Final Analysis 1. Don’t underestimate radio. They have won the war, and podcasts will now serve as an on-demand feature. This will become crystal clear in the coming months. The only question is not if it will happen, but how much share will they actually take, leaving only scraps for the independents. It’s been a mom and pop industry, and now we must make way for the titans. 2. Learn to be ambidextrous in both media types. You have two tracks for listening: Live and On-Demand. It’s always been this way, since records[CB3] and VHS tapes were replaced by YouTube, Netflix, and Hulu. Now in radio, terrestrial signals will continue to decline, with streaming and podcasts picking up the difference. Don’t think about “radio strategy” or “podcast strategy”. Think about “audio strategy”. 3. Embrace the change. This is only natural. When two industries love each other, they make a promise to be together forever. They come together and new life is formed. Expect this new creation to share traits, both good and bad, with both radio and podcast. This is a good thing because together they can survive and thrive. Radio can still learn from Podcast and Podcast has much to learn from the radio industry. It’s important that you gain expertise in both or are aligned with experts if you want to succeed in either one. Because for brands doing marketing at scale, they will need to work together hand-in-hand. Indeed, the Podcast industry will continue to evolve. We are still waiting to see who will be the commercial-free, subscription-based, “Netflix of Podcast”. We are still waiting for standardized audience measurements to implement a universally accepted gold standard. New experiments in “Theater of the mind” will continue to stretch the demographics and re-imagine the idea of what audio programming really means. Don’t even get me started on smart speakers. I still support and respect our friends who remain independent or still own the majority of their companies. They remain a healthy counterbalance to the momentum of the industry toward domination by a short list of conglomerates. But let’s be clear: Radio has taken over control and will be running things from here forward. There will always be independents who are fighting the good fight to make great content and this will allow for some degree of balance and accountability with a focus on quality. Let’s accept reality and make friends with it. When I left radio, my biggest concern was that they weren’t listening, not to the shows, but the needed change they represent. Today, establishment radio professionals have been brought to their knees by the constant chorus of adoration for the burgeoning podcast-first innovators. The old guard is now in a humble place, and are not only listening, they are taking steps to down the path which was beaten by this now matured band of audio rebels. The victories shared by those who started when no one was paying attention, as they cash out one at a time, is very well deserved. The dark night that fell over radio is now a new dawn. I hope you share my enthusiasm for the changes. Please join me in welcoming radio back to the party. We can do wonderful things together for the audio industry, the advertising community, and most importantly, for the public good.
RADIO IS EATING THE PODCAST WORLD
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October 2, 2018
thought-leadership
thought-leadership
By: Stew Redwine “Promise, large promise, is the soul of an advertisement.” -Samuel Johnson, 1759 To advertise is to make a promise. A promise of happiness. What is your brands’ promise? And what form does this promise take? Every promise ever made in an advertisement can be placed on a continuum between two poles: the material and the ideal. There are many great ads that work to hammer home the material benefit of a product. This is where our Audiolytics™ model comes into play. What is the product for sale? What service does it provide? How much does it cost? How exactly will purchasing it make your life better? All successful brands start here. At the other end of the advertising spectrum is the ideal. This means a brand has moved on from selling the material benefit of their products and is now focused on communicating the philosophy of a brand’s image. How will the product make you feel? What does being associated with this brand mean? In what ways can this product connect you to the world? At this stage in advertising, no longer are the concrete benefits of the product the focus; now, the product has become a vehicle for a set of abstract feelings contained within the brand. The ideal is the promised land of advertising. Every brand wants to get to a place where the ideal can be the focus of their ads. “THE WONDER OF US” Never in the history of advertising has the full arc from material to ideal been exemplified more successfully than by Coca-Cola. The brand is ubiquitous. You would be hard-pressed to travel anywhere in the world where a person hasn’t tasted a Coke, or where the iconic logo isn’t visible somewhere on almost every block. Virtually everyone in the world knows what Coca-Cola is. Therefore, the brand has the freedom to ignore the material reality of what its product is, and focus in on the philosophy of what its product means. Taste the Feeling. But Coca-Cola’s insane global brand presence did not just happen overnight. Some of their earliest ad campaigns and slogans, which date back as far as 1886, advertise Coca-Cola as headache medicine and relief for exhaustion. Their tagline was simple and material: “Drink Coca-Cola.” It took the brand 20 years before Coca-Cola was ready to branch somewhat into the realm of the ideal in its messaging. In 1906, 20 years after the brand’s launch, Coca-Cola was advertising itself as “The Great National Temperance Beverage” as a way to leverage America’s growing cultural distaste for alcohol – this being 14 years before the beginning of Prohibition. Not only did this slogan ever-so-subtly align Coca-Cola with the American Zeitgeist surrounding alcohol, but it also positioned itself as the “Great National” cola drink, thereby associating an abstract feeling of patriotism to the brand. To drink Coke was no longer to cure your headaches and give you energy. All of a sudden, to drink Coke was to be an American. Through the 20th century, Coca-Cola went on to experiment with scores of slogans and ad-campaigns that took the product further and further along the arc toward the ideal. “The Best Friend That Thirst Ever Had” (1938), “What You Want Is a Coke” (1952), “Coke Adds Life” (1976), “You Can’t Beat the Feeling” (1988), “Open Happiness” (2009) – and finally, the current slogan, “Taste the Feeling” (2016). You can chart over time how far the brand distanced itself from explaining the material benefits of a Coke with their tagline and moved toward communicating the abstract emotions that are contained within the concept of Coke as a brand. No longer are customers using the commercials to evaluate the pros and cons of a Coke in comparison with other sodas, or any other beverage for that matter. Everyone knows Coke. In 2018, 1.9 billion servings of Coke are consumed every day by people in over 200 countries. They are experiencing a feeling associated with the brand. They are feeling connected to something larger. The reason “Taste the Feeling” is a meaningful slogan is because it was 130 years in the making. Taking your brand to a place where it can communicate the philosophy of its image, as opposed to the material gains of your product or service, is a lofty and worthy goal. No company gets anywhere without lofty ambitions. However, it is crucial to build the plane right before you start thinking about take-off. So many companies forget this, and in their attempt to recreate the Coca-Cola magic overnight, their message never gets off the ground, or it does and it’s so poorly designed it drops like a rock. What is your product’s promise? Why does it matter? What does it do? And who can it do it for? These remain the critical questions to answer at the beginning of any company’s advertising life. Using Oxford Road’s proprietary messaging framework and design model, Audiolytics™, brands are given the tools and structure they need to formulate powerful direct-response messaging that will persuade consumers to take action. A brand is built on its products and people’s relationship with them. The introduction begins with Audiolytics™. It takes years and years of dedication to the material, for the ideal to enter the equation. Oxford Road will guide you through each important step of your brand’s promise. It is a seductive siren song that lures all marketers to be the next Coca-Cola right away… but it’s much more valuable to put the work in, to build relationships with thousands, perhaps even millions of customers and become the first you.
IT TAKES A LONG TIME TO TASTE THE FEELING
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September 18, 2018
newsletter
newsletter
By: Kyle Jelinek You’re starting to see your digital marketing efforts plateau and it’s time to take the next step. Like a 19th-century pioneer, you set your sites on taming the wild west of Podcast. If you’re like most companies jumping into the space, you’ll either take an internal poll to find your team’s favorite shows or dig through the top podcasts on iTunes. Once you have your list, you will embark on your quest to become the next Squarespace. What you don’t know yet is that you’ve already committed the first fatal sin in testing Podcast and you’re about to commit several more. Many advertisers come to us and say they’ve tested Podcast but “it didn’t work”. After some digging, we usually uncover they’ve committed one or more (usually more) of the 5 deadly sins of Podcast marketing: Buying the Wrong Shows Using the Wrong Copy Not Properly Onboarding The Hosts Not Tracking Airchecks Over-Optimizing   Buying the Wrong Shows I know you love Freakonomics, Serial, and This American Life – everyone does. However, the shows that everyone is talking about, rarely pay off from a performance perspective. There are exceptions, but they are few. Launching your podcast test on the most popular shows will undoubtedly get your message heard by millions of ears, but chances are, you will not see an immediate return on your investment. The strange secret is that the podcasts that drive efficient performance are rarely those that show up on the iTunes Top 10 list. The same holds true for podcasts that may seem like a no-brainer for your business or category. It’s logical to think your widget company would see success only on podcasts that talk about widgets, but it’s not necessarily the case. Maybe the the widget podcasts are overpriced or perhaps the reads aren’t engaging, maybe their download numbers are overreported. Whatever the reason, a podcast’s subject is only part of the equation. There are over half a million podcasts available for consumption, and at Oxford Road, we’ve tested thousands of them. While evaluating which shows work and why is a topic for another article, you need to know the podcasts that will drive conversion and those that won’t. When evaluating which podcasts to test at the initial phase, first consider your demographic and preferably work with a partner who can dig through an extensive list of cross-client performance data to find the podcasts that will give you the best opportunity for success. A proper podcast test will identify pockets of success that work for your business and set the stage to scale in phase two.      Using the Wrong Copy Many marketers who are testing Podcast treat the medium like radio and write 60-second commercials to send to all of the hosts to read. Don’t! Writing podcast copy is an art. Here are the top five ways to create Podcast copy that will sing: 1. Keep it Short – A 60-sec radio ad has approximately 180 words. Giving a Podcaster 60-seconds of words to plow through will not allow for any personalization, which is where the magic of the medium happens. Podcast hosts talk for a living. Give them room to add their personality into the read, and reap the rewards. 2. Don’t Force Style – Nothing kills the organic nature of podcast reads like force-feeding style into the copy. I’ve seen it countless times: a client adds words and phrases the host wouldn’t say anywhere outside of an ad read. The result is a spot that sounds disingenuous, if the talent complies. Instead, stick to the facts and let the hosts say it their own way. 3. Provide Options – Good podcast copy reads like a Choose Your Own Adventure book. Give the host a few ideas for starters at the intro. Providing options will allow them to mix up the read each time and perhaps spark an idea with which the hosts can run. 4. Personalize by Genre – Don’t send the same copy to a sports podcast that you submit to a political podcast. The beauty of the Podcast medium is that they’re niche: use this to your advantage. While the body of your copy will likely remain consistent for every show, there should be something that explicitly speaks to the genre of the Podcast on which you’re advertising. 5. Remember, Some Hosts are Ron Burgundys – While most Podcasters will take your copy and make it their own, some will read every written word, verbatim. Make sure your copy can stand on its own. We’ve had hosts read everything on the page, from call-outs to host notes. The way you format your copy and provide notes will help you avoid embarrassing reads from this type of host. Stay classy San Diego.   Not Properly Onboarding The Hosts A proper onboarding is perhaps one of the most essential components of a successful Podcast campaign, and unfortunately, it’s a step most new advertisers miss. At Oxford Road, when we launch a new campaign, we set up an onboarding call with every show (ideally the hosts themselves, and when not possible, their producer) to make sure everyone is up to speed on exactly what the advertiser does and how we expect the reads to go. These calls create a connection between the advertiser and the hosts that cannot be done through an email chain and more importantly, they equip the hosts with the knowledge they need to go off-script and speak from the heart. If possible, this is also an excellent time to make sure the hosts have actually tried your product while providing a platform to ask questions before the reads go live. A properly on-boarded host is an empowered host, and your reads will work better as a result. Last week, we had a host rave for nearly seven minutes about one of our advertisers because they knew the product inside and out (it was only supposed to be 60-seconds).   Not Tracking Airchecks So you’ve picked the right shows, written copy that will allow the hosts to add their personality, and you’ve spoken to the key players of each podcast to establish lanelines. Now is not the time to sit back and wait to see how it works. In fact, there’s more work to be done. Because you’ve given the host the latitude to make the ad their own, you have to make sure they’re doing it right. Despite your best efforts and their best intentions, podcast hosts screw up their reads all of the time. From missing a mandatory copy point to reading the wrong URL, you must listen to every read to make sure you’re getting what you paid for. A good agency partner should have a team of podcast nerds who listen to every aircheck for each advertiser (even if it’s thousands of ads each week). At Oxford Road, for example, we grade them, make sure the host hits all of the mandatory points, archive the reads, and provide optimization notes to the hosts as needed. This laborious process has resulted in hundreds of thousands of dollars of make-goods for our clients and helped optimize good campaigns into great campaigns.   Over-Optimizing Now let’s talk about performance. Don’t be too quick to pull out the red marker and start slashing shows that don’t seem to be working right out of the gate. Podcasts have the longest performance tail of nearly every other medium. Because of the way it’s consumed, the podcast you purchased 2 months ago still has a lot of life. We have advertisers seeing conversions on podcasts they stopped running on years ago because most of the integrations are baked in and live forever. Someone discovering their new favorite Podcast can hear your ad for the first time months, even years after it first dropped. Therefore, it takes a long time to get an accurate read on an individual podcast’s performance; cutting prematurely could hamper your ability to scale the channel. The hard part is that some podcasts have a longer tail than others and knowing when to hold ‘em and when to fold ‘em requires an in-depth knowledge of the space as a whole. Furthermore, podcasts will generally perform better with each integration due to compounding frequency. Unless something is a dismal failure, stay the course. That’s it (not really, but it’s a start). Avoid these five sins and become the next big thing in Podcast. We’ve had the good fortune of taking Podcast newbies from $30k tests to leaders in their business category by adhering to these best practices. Whether you do it alone, or find a great partner, we wish you safe travels across the Podcast frontier – as you scale your business from zero to the promised land.
The 5 Deadly Sins of Podcast Marketing
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September 11, 2018
newsletter
newsletter
By: Giles Martin This is an old point, well-made in Marketing in the Era of Accountability ten years ago, but still one rarely heeded by marketers in the US. So I’m going to make it again (and again) until they start paying attention. ROI is the mathematical function of two variables: the numerator and the denominator. It is, in effect, a ratio between the two. This is the problem with setting ROI as a marketing goal. A very small denominator (i.e. spend) can lead to an enormous ROI. That isn’t necessarily the best choice for your business, however. Here’s an example: you can spend $10k and make $100k in return, a 10:1 ROI*. Or, you could spend $10m and make $12m in return. This second scenario returns a lowly 20% (compared to the 1000%) in the first scenario. However, the yield is $2m in the second scenario, compared to $90k in the first. Which would you prefer? The challenge of picking the correct marketing metrics is an important one. These days there are myriad data points we can track and measure. But tracking and measurement is not the issue. A lot of the art of our craft, at this time, is understanding what is worth measuring and why. I don’t meet many people who have a clear understanding of that. This article is not to say ROI isn’t valuable. Of course, it can be. It absolutely should not be, however, the goal of marketing investment nor the key data point. Slashing budgets is likely to increase ROI. That doesn’t necessarily make it a good strategy. You can also boost ROI by going narrow: retargeting, specific search terms, discounting, and going after audiences with a high propensity to act now. Because they’re narrower, however, these opportunities can also mean lower spend and ‘artificially’ boosting ROI. Critically, all this must be understood in light of what marketing science tells us is necessary for growth: targeting a broad swath of potential customers (likely including people who haven’t purchased your product before). It also must be understood in the context of how marketing creates value. These days you can easily throw dollars at Facebook or Google and drive some growth. Where marketing really proves its value, however, is when it lifts a business to a new level. In these examples, the ROI from marketing can be over 100%. When this happens, however, a few factors come together: increasing volume sales is typically not enough – the really big wins come from the synergy of doing this at the same time as increasing profitability. Often that means a decrease in price elasticity. A smart balance of branding and activation, plus ideas which resonate deeply with the consumer, are what are required to really extract deep value from marketing – not just a high ROI. The bottom line is too much focus on ROI damages long-term growth prospects. Binet & Field, in their ongoing excellent work, cite increasing short-termism as one of the most significant risks to marketers and companies today. The solutions for most advertisers include: adding broader reach channels to the media strategy, setting up a proper measurement framework reflecting the different functions of the various aspects of the marketing mix, and employing a robust test structure to re-assess the value, price, and role of targeting (which is often over-priced as well as over-hyped.) We’d be happy to help!   *Exactly how ROI is calculated is a more complicated topic, not in scope for this article. However, 10:1 is technically NOT the right number here. For example, ROI calculations should at least reflect profit from the investment, rather than revenue, and should incorporate the incremental COGS. Nonetheless, 10:1 serves to simplify and illustrate the point in this article.
Time to Ditch Marketing ROI?
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September 5, 2018
newsletter
newsletter
By: Grant Mueller Podcasts are moving towards being accessible to the masses, and most in the industry are celebrating. But should we be? Historically, podcasts have been synonymous with affluent, niche, and otherwise unreachable audiences. They’ve also been synonymous with iOS, the Apple Podcast app, and iTunes. These two core characteristics of podcasts may be in jeopardy as podcasts move outside of the Apple ecosystem, towards active and eager participants like Spotify and Google, as well as unknown activists that emerge from the woodwork, like Pandora.  15% of the estimated 73M (Edison Podcast Consumer 2018) monthly podcast listeners have a household income of $150K+. The national average of people with that income level is 11%. Moreover, 20% of monthly podcast listeners have household incomes of $100k-$150k, as opposed to the national average of 14%. So it’s safe to say that as a media type, podcasts certainly over-index against the highly affluent, closely correlating with that of iOS users.  According to ComScore, iOS users have a median annual household income of $85k per year, which is 40% higher than Android users, who net out at around $61k per year. As such, performance advertisers who value higher lifetime value customers ought to take note at what could be a seismic shift in podcast audience composition.  Many of the most active brands in podcast advertising rely on the potency of affluent consumers in order to hit growth goals at an efficient cost per acquisition, or high Return on Ad Spend. While still less expensive than their mainstream counterparts, industry disruptors like  ZipRecruiter (#1), Squarespace (#2), and Quicken (#3) all benefit from above-average income in their target consumer (determined by a relatively high ticket price or product value). As any podcast listener or marketer knows, for every ZipRecruiter there’s an Indeed, and for every Squarespace there’s a WordPress. In other words, these higher-priced items all have competitors pursuing the same type of audience, which effectively floods the market and consolidates spend amongst companies looking for the rare, high-end consumer for which podcasts are known.  Apple has virtually always been the dominant Podcast distributor to consumers. While authoring the term “Podcast” probably helped, a primary driver is iOS 8. Released in September of 2014, this build of Apple’s mobile operating system changed the Apple Podcast app, from a model to be downloaded in the app store, to a pre-loaded application, shipping on every single iPhone. While access is still misunderstood and many people don’t know what a podcast even is (36% report no awareness of the term), this moment arguably caused a near-doubling of the amount of monthly listening. From 2014 to 2018, monthly listening went from 15% of the population (A12+) to 26%. From that statistic alone, it seems that iPhone access had something to do with the increase in listenership.  A case study for the potential dilution of the podcast audience can be seen by none other than Google, as they are making a recent and significant play in the podcast distribution space. In June, they announced that they would be releasing a first-party, native app on Android, as opposed to making the access process even more confusing by forcing consumers to go through the Google Play Music or third-party apps. Their goal is to “double worldwide listenership of podcasts overall”. While that sounds great for the overall development of the space, after looking at the ComScore data above, we could be nearly halving the high index of affluence in the podcast space.  Hypothetically, if Google and others are successful in their mission to add more generally representative audiences, the direct response business will have to normalize in pricing in order to keep performance at sustainable levels—not to mention to continue increasing the expected revenue for the space. For this reason, it would be wise for publishers to keep an eye on what platform-level distribution looks like for their properties, and accurately forecast where they’ll want to proactively cut CPMs in order to accommodate for the lower audience potency.  Publishers won’t eagerly rush to this solution, but if the space really does double from this single effort, the necessary and sustainable (for performance marketers) CPM shouldn’t completely outstrip the audience growth. In other words, don’t panic; publishers will still make more money in terms of gross revenue. This may sound like an aggressive call from the perspective of a marketer, but as audiences shift, so too will dollars. As the podcast advertising is predominately performance-based, dollars will quickly move away from networks who don’t fairly and rightly accommodate for the mismatch between mainstream, not exceptionally affluent audiences, and discretionary, high priced products. It’s worth noting that as audiences grow to more closely represent a general market, brand-focused advertisers with little regard to direct ROI may be able to sustain premium CPMs. That said, there will always be a significant segment of the market reliant on direct response marketers.  For advertisers, it’s important to mind the audience shift and continue to expect more aggressive rates from your publishers, partners, and agencies (as always). Moreover, it may be time to ask for more information when it comes to analyzing potential media investments, for example: Are you IAB compliant? Where does your podcast get listened to the most (iTunes/Apple Podcasts, Google, Spotify, etc.)? These investigative questions that transcend price and host’s social media following will become a determining and predictive factor in the potency of the asset, and act as critical information in assessing any potential media investment.
Podcasts are Growing, but Should Performance Marketers Celebrate?
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August 21, 2018
thought-leadership
thought-leadership
By: Stew Redwine With all the hype around A.I. what you, your team, and your customers need is to use your intelligence with intent. When I started college, almost 20 years ago, they told me newspapers were DEAD. They ain’t. Same with motion pictures. And Radio? Alive and well. We like to believe these things change with cinematic finality. But that’s just not the case. Who knows, the AI overlords may even still want to read “All the News That’s Fit to Print” in 2045. There is no doubt that we are living through a tectonic shift as AI continues to evolve. Just a few days ago, an all AI team demolished some of the best players in the world at a Dota 2 championship. Part of the reason: the AI team can play 180 years’ worth of games in one day. And there is this creepy video of an artificial intelligence, through trial and error, discovering the complex task of rotating a block in its hand in far less time than it would take for humans to program – you can read more about the ghost in that machine here. By creating complex scenarios, AI can cope more effectively with real-world situations. What would your life be like if you could practice 180 years’ worth of real world scenarios in a day? What if an AI could help you experience a million public speaking engagements? Or, experience them itself, and pass the knowledge on to you? We see businesses learning this “supplementation” model today. Take Yelp. Yelp outsourced the hard labor of classifying images on a massive scale thanks to AI. This resulted in improved image processing and made the images easier for users to discover. Google uses data science techniques such as machine-learning and rule-based systems (which isn’t strictly AI) to serve up your search results. It’s simply linking ideas. But it’s doing it at a scale and speed that is beyond human capacity. When we stop and consider the radio, we recognize that it’s not all going to change overnight. In fact, most of you reading this may spend the rest of your career hearing about the impending AI revolution without experiencing a perceptible shift in your day-to-day. Every parent knows, your child is growing up before your very eyes – but it’s impossible to notice it all at once. Thinking back on my life, I can’t really remember what it was like before Google. It’s become so integrated into everything that just last night I was working on some creative, searching related ads associated to some industry or historical fact, then got distracted by a Mel Brooks video. It’s marvelous. But AI doesn’t get distracted. 82% of companies surveyed by Accenture testified that machine learning helped them find solutions to unsolved problems through data they had not previously been able to tap. Because the AI stayed focused on solving the problem. Autodesk’s Project Dreamcatcher is the next generation of CAD (Computer Aided Design). It generates thousands of designs based on your parameters and objectives. A human can then select the best designs to pursue without having to spend any time generating alternate designs. The AI is focused on its job, generating ideas, and it does not grow tired or weary. Then there is Boomerang Respondable, using Artificial Intelligence to help you write better, more actionable emails in real time. Based on data from millions of messages, Respondable makes every email you send more effective. The same is true of Grammarly, which is kind of like an AI editor. No decision fatigue here and this AI doesn’t have to be “in the zone” to offer recommendations, because it is always in the zone. What makes the feats of AI so jaw-dropping is FOCUS. All the tools in the world don’t matter one whit if you don’t know where to point them. Likewise, they don’t matter if you can’t keep them pointed in the right direction long enough. In preparing for this update, I tried out AI Writer to see how it stacks up against a human copywriter. I gave it the required inputs and it gave me back a blank box. AI Writer did supply me with references to articles on the chosen subject, but no writing. At Oxford Road we’re making strides with our own tool, the Audiolytics™ Copy Generator. Writers receive a set of prompts to guide them in the writing of their advertisement, based on hundreds of millions of dollars of performance data, our proprietary messaging structure, and comparable advertiser’s messaging. The result? You’re given roughly 150 words that can comprise the core of a 60-second ad. Think of it as “AI guided mad libs.” We’re not in a rush to go public with technology that isn’t ready, or non-existent. Even though we can’t wait to show the world what we’re working on, I’m reminded of something we used to say back when I was moving around power cables and lighting stands on sets: “Slow is smooth and smooth is fast”.  It’s true. So as to the question of how AI will disrupt everything, there is part of the equation that is absolutely within your control. Focus YOUR intelligence. Don’t get so caught up in the buzz around AI, Data Models, Natural Language Processing, and Dark Data that you stop doing your homework. In “Thinking Fast and Slow” Daniel Kahneman says “Intelligence is not only the ability to reason; it is also the ability to find relevant material in memory and to deploy attention when needed.” Those are some good criteria to gauge whether any intelligence, Artificial or Organic, is focused on the right things. Are you and your team already doing these three things with YOUR intelligence? Are you applying your reason? Are you locating all the relevant material? Are you focusing your attention? How is your reasoning on the next campaign? Have you truly labored over your approach? Have you scoured the Earth, which is ridiculously easy with Google, to FIND all the relevant material to inform the campaign? Are you looking at comparables and competitors? Have you exhausted yourself in searching out as much information as possible? At Oxford Road we’re judged by our PERFORMANCE. Tools like Boomerang, Grammarly, Audiolytics™, and Google sure help, and in the years to come, it will be astounding what can be accomplished with AI. For now, intentionally direct YOUR intelligence at those three things: reason, relevance, and focus. By using intentional intelligence, both individually and organizationally, Artificial Intelligence, in whatever shape it takes, will serve you well.
INTENTIONAL INTELLIGENCE
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August 14, 2018
thought-leadership
thought-leadership
By: Dan Granger Last week we reposted this article by Jason Calacanis advising 250+ startups he invested in on how to prepare for and weather an economic downturn. This week, we will look at some potential outcomes, both positive and negative, in this type of environment as it relates to advertising, and offer some tips to help you plan ahead. Disclaimer: I in no way pretend to be more qualified in predicting the timing of an economic downturn than your local Ouji board or Magic Eight Ball. What I do know is that the good times will end, and even though I don’t know when I also know that you don’t know either. That is the purpose of this article: To acknowledge its inevitability and to help you stay well prepared for such a downturn. First things first, you’ll need money for any of this to be relevant. How you do that is between you and your Financiers, but all signs point to the fact that if you don’t have any type of war chest, nothing will matter. You’ll cut everywhere you can, struggle to raise more funding, and have to sit out on any meaningful opportunity to position yourself for long-term gains if you cannot afford to play. Do with that what you will. Now when it happens, to whatever extent, make no mistake, your advertising performance will likely suffer. Unless your business model is designed to support those who are struggling financially and have a way to help them avoid hardship or save money, your ads will simply not work as well as they have in a Bull Market. That said, only you can know if your offering is the type that will be harmed by a downturn or if you are solving a problem that allows you to thrive. The best available data suggests you will see an average decline in Return on Ad Spend between 1.6 and 2.7%. Doesn’t sound too painful, but you don’t want to be the one pulling down the average. You already know that periods of slower economic growth or contraction will thin the herd and send some of your competitors running for the hills, either through hasty exits, closing up shop, or simply hiding under a rock until the storm passes. Herein lies the opportunity. Because others in your category will be operating from a weakened state, those who can continue to spend and even increase spend, will gain market share at accelerated rates beyond what previous marketing efforts were able to achieve. Marketing intelligence service WARC provides this visual to demonstrate the correlation between increases in advertising spend and corresponding gains in market share during a recession. Notice the clear demarcation between those who increase budgets below 20% vs. 20% and above. You will not move from 4% to 18% market share by upping your budget, but a meaningful investment will pay dividends for years to come. This is where the real return on investment occurs. Eight decades of observed performance and research will testify: as the economy begins picking up again, those who were forced to retreat and contract in their marketing efforts will take years to catch back up. You on the other hand, will have created significant momentum and will have a long runway to leverage your enhanced position and ride the momentum you have created for yourself. The lag benefits or negative effects, depending on how you play it, can last 4-5 years post the recession. Bottom line: cash will be king more so than it has been during our Bull Market and those who are prepared will be ready to capitalize like never before. If you have the money, here is what you can do before and during a downturn to position yourself for success: 1. Test everything now: while your budgets may increase, you will probably increase your risk aversion for testing new channels. To prepare for this, and reduce the risk of optimizing yourself out of existence, now is the time to gather as much data as possible about how channels perform. This will help you make your wartime plan more reliable because you’ve already decoded the market during the good times.  2. Make friends with remnant: right now, clearance may be a priority. Media networks coast to coast are talking about “sold out inventory” and the intense demand they are experiencing. This will change, and good ol’ remnant media will come back into fashion like acid washed jeans. Start dabbling now so you’re ready to crank it up as inventory becomes available and Managers of said inventory become suddenly more flexible. 3. Restructure your deals: when people start to panic and fickle advertisers start to bail, this is the time to call your partners. Assure them that you are in it for the long haul, but negotiate reduced costs so that you can maintain your consistency throughout the tough times. 4. Focus on value messaging: you might be able to hook people today by focusing on luxury, convenience, and fancy new features, but these points will take a back seat when Middle America needs to tighten the purse strings. Make sure your brand has a story to tell about the relative value of your product, compared to alternative offerings. 5. Get serious about performance: you might have a Brand Manager working to soft-sell you into brand acceptability, or enjoy the fun of less measurable channels like Outdoor. But when the storm comes, it’s going to be time to put the brand study on hold and focus on your old friends: CAC and ROAS. That means disciplined measurement, media, and messaging. Every word and every cell of every plan needs to sell. 6. Lock up turf-war media talent. While the competition is running scared, you can grab all of the endorsements that they have abandoned, or never bought, and probably for a lower cost and commitment than all those times when inventory was tight.  7. Negotiate exclusivities and FROR to block your competitors when things pick up. They will have to get your permission before they can enter or re-enter channels that you will now occupy if you are a serious enough player during the hard times. On this, know that the people who control the inventory at established media channels always remember who their friends were when times got tough. It’s good to show loyalty where you can justify it. This will pay you back in preferential treatment in the long run. 8. Consider your brand positioning strategy when there is a chance to leapfrog your competitor(s), with a little help from this article. 9. Proceed with caution on promotions so as not to cheapen your product, but know when to bring out the bargain hunters in the right way. That’s enough for now. Our position at Oxford Road is that the purpose of advertising is to sell products and services. As such, we tend to behave like we’re in a recession, even as we thunder upward toward the top of the market. Now is the time for you to do the same, and build the disciplines into your marketing practices that will serve you well when the hard times come. Though we hope this downturn will wait another ten years, whenever it comes, we can all be ready.
ADVERTISING DURING A RECESSION – A PREPAREDNESS GUIDE FOR THE GATHERING STORM
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August 7, 2018
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thought-leadership
By: Dan Granger Some say it’s almost over. In fact, Fortune had a sobering piece on July 19th forecasting the end of the bull market. What follows here is the text of an email sent by Jason Calacanis to the Founders of 250+ companies he’s invested in concerning what happens to startups when a market corrects and then collapses. Deep thanks to Jason for allowing us to share. Subscribe to his newsletter here. Next week, I’ll share some more tactical advice on what this means for your advertising plans. Hopefully, you won’t need it for another decade, but just in case. Onward, Dan —————————————————————————————————————————————— Friends, This past weekend, I sent the email below to the 250+ founders I’ve invested in. The goal of this email was to prepare my founders for what happens to startups when a market corrects and then collapses. I’m not calling a top to the market, or a crash, but rather giving my founders  a blueprint of how to survive and thrive in a down market. I hope this is helpful to you as well. Feel free to forward it to a founder you know, as they might not be thinking about these issues. Best, Jason Jason@calacanis.com [ Click to Tweet: https://ctt.ac/84ceF ] —————————————————————————————————————————————— We are in year 10 of the current bull market. Chaos reigns from Washington to Moscow and all of you are all competing for attention for customers and talent with an unprecedented number of highly-skilled founders running impressive businesses. Having seen this movie up close three times in my startup career, I wanted to take a moment to explain to you what happens to startups when markets correct — and sometimes collapse. In short, I want to explain to you how to avoid having your startup die when the stock market crashes — just in case the market turns. In my estimation there is a 20-30% chance we could have “an event” in the near term (the next two years), and since there is never a bad time to make long-term plans you should read this email twice, and discuss it with your senior team. There is zero cost to taking this information dead seriously, and there is a massive downside to ignoring what follows: the “risk of ruin” (as we call it in gambling). Paradoxically, there is a MASSIVE opportunity to build in a down market. As I’ve told many of you over the years: “fortunes are built in the down market, and collected in the up market.” RHYMING HISTORY The last couple of major “events” included the Great Recession (caused by real estate shenanigans), 9/11 (caused by terrorism) and the dot com bust (caused by irrational exuberance & financial shenanigans). Two out of the last three were financial shenanigans, which is to be expected. Today we have cryptocurrency, monetary policy, trade policy and student debt leading the list of financial shenanigans that could cause the next correction/collapse. In the Black Swan, non-financial event category we could list Russia, North Korea, China, Pakistan, Iran, domestic political unrest and the Mueller investigation as market busters. These type of events can result in stock market corrections (a 20%+ retreat in prices according to most definitions). When the stock markets corrects, most of the time it simply bounces back, but sometimes a contagion will occur and it will impact everyone from hedge funds to angels, and the venture capitalists and seed funds in between. When things go really bad, all asset classes tend to go the same direction: down. No one is spared the pain, but the degree to which the pain is distributed can be very different (i.e. bonds, domestic stocks, international stocks and real estate). The winners are those with massive cash positions they are willing to deploy. Again, sometimes the correction is just that — and it has no impact on startups. No one knows! What we can do is look at what has happened in the past. Here is a basic rundown of what happens in the case of “an event”: 1. Event occurs (Black Swan or anticipated) 2. Stocks sell off, a series of head fakes occur around recovery, selling continues until a bottoming out. 3. Venture Capitalists decide not to make capital calls to their Limited Partners, sometimes as a courtesy, other times the result of a directive. They know their LPs have been heavily impacted by the market collapse and don’t want to stress them more. 4. Fight to qualify: Portfolio companies that are profitable have opportunity to get additional funding to deploy in the down market to capture market shares. 5. Portfolio companies that are close to profitability are forced to take a haircut on financing rounds — if they can even get them (think down rounds, warrants and multiple liquidation preferences). 6. Struggling portfolio companies are left to figure it out for themselves. 7. Seed Rounds Plummet: New startups will get funded at half to 1/3rd the price of similar companies the year before (i.e. $2-5m compared to $4-15m today). 8. Costs to acquire customers (ads), talented employees and M&A all plummet — allowing the strong and well-funded to become unstoppable (think Netflix, Google, Facebook and Amazon). After a crash, the stock market tends to recover in a couple of quarters (think three to six). The startup market, however, lags two or three years behind the public market recovery because angels and LPs who lost all their money will swing from being greedy to fearful. Right now we are at Peak Greed, with investors in unicorns, real estate and public markets all excited to deploy capital. After the Great Recession, these same high net worth decision makers were figuring out how to rent or sell their second homes, deal with having to fly commercial again and downsize their domestic staffs. It takes years for these high net-worth decision makers and stewards of capital to regain their confidence — years that 80% of startups don’t have. When high net-worth investors (HNIs) clean up their personal balance sheets and deal with the horror of losing half their chip stack, they will invest in your crazy vision again — but most founders will be out of business by that time. If you take the advice outlined below, you will be able not only to survive a crash, but even to take market share through it. Step One: Imagine that ‘the event” occurred today; ask yourself the following questions: 1. Am I at, or can I get to, profitability on the money I have? 2. Am I in the top 1/3rd of my investors’ portfolio? 3. Are my customers loyal enough to keep consuming my product in a down market? If you answered yes to all three questions above, congratulations you’re crushing it! Go raise “opportunistic money” from your existing investors at a good or great price — they will be happy to own more of your company and help you cement your win. If you answered yes to one or two of these questions, congratulations, you’re doing good work! Go raise money from your existing or other investors at an OK or good price — they will be happy to own more of your company and see you get to the point of answering “yes” to all three questions. If you didn’t answer yes to any of these questions, you’re either very early (reasonable), haven’t found true product-market fit yet (reasonable) or you’re not a good founder (why are you doing this instead of working for someone else?). If the reason you didn’t answer yes to any of the questions is you’re early and trying to find product-market fit, go raise enough money from almost anyone (no judgments), so you have 18 months of runway and you can figure it out. If you’re reading this and have the feeling that you’re not cut out to be a founder, now is a fine time to merge your company with another founder and startup you highly respect and go kick-ass on someone else’s management team. (Of course, most folks are not self-aware to understand this.) Bottom line: In almost all of the cases above, my advice is to build a war chest of capital so that you can deploy it in the down market. In all of these cases, you want to raise from the best investors you can at the best price you can, but what you should not do is risk having less than 18+ months of runway in your bank account. HOW TO WIN THE DOWN MARKET If we do enter a down market, and you have 18-36 months of capital in the bank, you will be able to capitalize on the following: 1. Attention: Consumers and businesses will have fewer people asking them to try their products. This means it will be easier to get sales meetings and consumer trials. 2. Lower Costs: You can literally go to all your vendors and ask them to give you a 50% discount and watch most of them offer to keep you as a customer at a lower price! 3. More Talent: As startups shutter and big companies do rounds of layoffs, you’ll be able to find talented people at reasonable prices — go get ‘em! 4. Marketing: The cost of marketing will plummet as demand dries up. Think about, if you’re a CEO and the market crashes, do you want to spend $30,000 a month for a billboard on the 101 freeway? No, you want to put that money toward customer acquisition. But what if you could get five billboards for $30,000 and that resulted in a great ROI? Well, then that’s what you’d do! Down markets are wonderfully quiet and efficient times for well funded startups. If you’ve gotten this far, what I am imploring you to do is “top off” your funding. There is little downside to topping off, and there is a significant (perhaps 10-30% chance) risk of ruin if you don’t. There is, of course, the possibility that we will have the longest bull market in history, with another decade of “up and to the right” in all markets! In that case, well, we will all be fabulously wealthy and we can all consider this a monotonous, while virtuous, fire drill. And, in that case, you will still be glad you built your company on the premise that not a single dollar of future capital is a sure thing. Best, Jason PS – Back in the day, Sequoia Capital sent me a similar warning. It was amazing advice for startups in their community, which became relentlessly focused on delighting customers and finding repeatable, high-margin, business models. Sequoia Capital on startups and the economic downturn from Eric Eldon Jason Calacanis is a technology entrepreneur, angel investor, and the host of the popular weekly podcast “This Week in Startups”. The founder of a series of conferences that bring entrepreneurs together with potential investors, he was a “scout” for top-tier Silicon Valley venture capital firm Sequoia Capital and frequently appears in the media. He lives in San Francisco, California.
THIS IS YOUR CAPTAIN SPEAKING, I’M TURNING ON THE FASTEN SEAT BELT SIGN
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July 31, 2018
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By: Giles Martin Decades of data analysis have revealed that purchase activity is fundamentally the same in all types of markets, categories and geographies.1  So Harley-Davidson customers are just like Coca-Cola customers are just like your customers. A whole bunch purchase just a little of what you and everyone else is selling, and very few purchase a lot of what anyone is selling. That is, there are consistent and predictable patterns in buyer behavior, revealing hitherto unknown Laws of Marketing. These revelations are truly revolutionary – or perhaps rather evolutionary – in the world of marketing. These patterns are represented by the NBD-Dirichlet model as developed by Andrew Ehrenberg, which is best understood by looking at a histogram of purchase activity. For example, the chart below represents the distribution of cigarette purchases in America in 2002. Note that the category and the time don’t much matter because the point is precisely this: to all intents and purposes this applies across all categories at all times and in all places.   The essential pattern is the large volume of light buyers to the left, with the distribution tailing off quickly into a long tail of increasingly heavy buyers. It has profound and diverse implications for marketing and media strategy (well beyond the scope of this article). What’s interesting to me is how the Dirichlet applies to your brand’s social properties: it applies in reverse. If you look at a brand’s Facebook fanbase, for example, you will see a lot of people who are heavy users of the brand, and a relatively small number of light users of the brand2. Given heavy users of a brand are less valuable advertising targets (because their upside is limited, and they are more attuned to promotions & discounts) and the fact that your social media posts only reach a declining fraction of the fans of any given page, we can quickly see it’s a not-very-useful platform for growing your business. The same principle may apply to ‘engagement,’ i.e. it may follow a reverse-NBD distribution. The hypothesis is: people who engage with a brand (view a video, share brand content, etc.) are more likely to be heavier users of the brand. They are thus less likely to be meaningfully influenced (i.e. to purchase more) by engaging. Even if this hypothesis is false, it’s arguably a moot point anyway: only a tiny fraction of customers or potential customers are likely to ever ‘engage’ with the brand3, limiting the efficacy of ‘engagement’ as a tactic in the first place. So, as with owned social, “engagement” efforts are often a complete waste of time. When it comes to earned social, things seem like they might be different. “Sure, I want free media!”, you say, “For, there must be tons of value to be had!” Alas, the truth is that meaningful earned media driven by social sharing is the vast exception to the rule4. (So the next time your creative agency starts talking about dropping a ‘culture bomb’ into the social-sphere, nod and smile, and start tiptoeing backwards out of the room). The truth about social media is that it works well if you pay for it. Sorry everybody: that just makes it ‘media.’ The industry’s fascination with engagement and social are regrettable but familiar examples of marketers: a) failing to maintain the right focus (i.e. selling product, acquiring customers, driving traffic) and b) jumping into fads and trends without asking common-sense questions first. Underpinning it all is the fundamental crime of not paying attention to the data. One key thing the data is saying is that you are better served acquiring new customers all the time rather than chasing nebulous concepts like engagement. Let Oxford Road help you shout from the rooftops just how incredible you are, because not nearly enough people know about you. I can promise you that.   Footnotes: 1 https://www.marketingscience.info/ 2 https://bit.ly/2LGtJho 3 http://adage.com/article/digital/study-1-facebook-fans-engage-brands/232351/ 4 https://www.bookdepository.com/Viral-Marketing-Karen-Nelson-Field/9780195527988
WARNING: DO NOT ENGAGE WITH ENGAGEMENT
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July 24, 2018
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By: Kyle Jelinek When you’re in a crowded marketplace, it’s imperative to stand out from the competition – even if you’re not dramatically different than them. In today’s creative breakdown, we use Audiolytics™ to evaluate podcast ads from three companies in the recruitment space: ZipRecruiter, Indeed, and LinkedIn. I liken our three advertisements to The Three Little pigs. One advertiser is doing what’s right by differentiating itself from the pack. Explaining the difference between the other two is like Vanilla Ice explaining the difference between Ice Ice Baby and Under Pressure. As a refresher, Audiolytics™ is Oxford Road’s proprietary tool that evaluates advertising creative using 9 main components and over 70 sub-components. The 9 main Audiolytics™ components are: Setup – What is the problem they are solving? Who are they solving it for? Value Prop – What is the solution? What is the “Big Claim”? Positioning – What is the alternative to the solution? Why is this better? Demonstration – How does it work? Substantiation – Why believe in the advertiser? Offer – What does the potential customer get immediately if they respond? Scarcity – How long is the “Offer” available? What happens if they wait? Path – How does the listener respond to what they’re selling? Execution – How does the advertiser approach the ad?   Below is the Audiolytics™ analysis on each of the three recruitment ads.   Indeed – Business Unusual  – INDEED Audiolytics Score: 79.8% Piggy Number one is Indeed’s advertisement on Shark Tank’s Barbara Corcoran’s podcast, Business as Usual. While Barbara’s delivery is far from good, from an Audiolytics™ perspective the spot is also lacking. Most of the key components are present, though they are somewhat out of order with Substantiation coming before Demonstration. There is an Offer, but it is unclear how valuable $50 off really is given this particular service. And there is no Scarcity to the Offer – why should the listener act now? The Path is repeated 2x instead of 3x (the Audiolytics™ standard). And while the host does “personally” recommend the brand (or at least does through Shark Tank businesses), it sounds scripted and lacks the ease and conversational tone of a more personalized endorsement. Technically there is a lot going on here that is correct, but the spot overall is missing punch and joie de vivre. ZipRecruiter – Something You Should Know – ZIPRECRUITER Score: 87.3% Piggy number two, ZipRecruiter, is one of podcast’s largest advertisers. The spot we’ve evaluated is from the Something You Should Know podcast. Though this podcast has performed very well for a number of Oxford Road clients, the execution falls short for ZipRecruiter. The spot could easily achieve Audiolytics™ Certified status by having the host add in a statement like “I use Ziprecruiter, and you should too” or “I personally recommend Ziprecruiter”. But the big misses here are Scarcity for the Offer (why should the listener go RIGHT NOW?) as well as Positioning. Listening to this ad on the heels of the Indeed ad from Business as Unusual, they sound more similar than not. Based on this ad alone, what makes ZipRecruiter distinct from all the other hiring sites? Nothing. What makes them the irresistible and obvious choice in such a continually cluttered space? Nothing. If you were to remove the names of the advertiser in both this and the Indeed ads, they’re almost indistinguishable.  See Vanilla Ice’s clip if you haven’t yet done so. LinkedIn – Star Talk –  LINKEDIN Score: 85.6% Piggy number three, LinkedIn, is the smart piggy. Like the spot for ZipRecruiter, this ad also lacks a personal endorsement from the host. While it has the most dynamic read of the three, it leaves the powerhouse tool of influencer marketing on the table, “I use this, and you should too.” There is no Scarcity to the Offer, and like the Indeed ad, it’s unclear how good of a discount $50 even is for this particular service. Having an identical offer to Indeed may do more harm than good, especially since the message of all three of these ads are so very similar. However, what this ad does right is separate LinkedIn from the competition: 70% of the US Workforce is already on LinkedIn – why not use them to find the best professionals in their fields? By showcasing something that makes LinkedIn truly different, they stand out from the competition.   Bottom Line: In a space like recruitment – or any space, for that matter – it doesn’t pay to sound like everyone else. Yes, these ads have reasonable Audiolytics™ scores, but what about their potency? What is the Substantiation that ZipRecruiter can bring that neither of the other two can? What is the Demonstration of Indeed’s product that shines a light on the truly distinct aspect of their service? What’s the biggest, most generous offer ZipRecruiter can serve up to stand out? When you see scores like these in an increasingly commoditized service space, it’s easy to think that this is the time for “Big Ideas”, in the sense of some sort of off-the-wall and memorable creative. That can work. But what if you just tell the truth about why your service is truly the BEST choice for the listener to give up their time, and eventually their money, to use and enjoy? If it’s NOT, why would anyone want to part with their money for it? So little piggy, are you going to build a house that stands out from the pack – one that that can withstand the huffs and puffs of a saturated marketplace? While each advertiser in this week’s breakout surely believes they are superior to the competition, aside from LinkedIn the differences are negligible. If your creative team or ad agency is not exploiting what truly makes your business different, fire them! It is imperative that you find a way to stand out. If you can’t find a reason to use your company before the competition, how would you expect your potential clients to? For readers who need a little help, Oxford Road can provide a FREE CREATIVE ANALYSIS to explore ways to make your business stand out from the crowd, and showcase unique benefits that are more than just a pause between ding, ding, ding, ding-a-ding-ding’s.
VANILLA ICE AND THE THREE LITTLE PIGS
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July 13, 2018
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By: Stew Redwine Stop making such a big deal out of VIDEO. You’re NOT Steven Spielberg. Your video ad is NOT being judged like Disney’s next tentpole release. Videos have never been easier to consume or produce. So do it. And test it. Learn something and improve. Easy to Consume: On YouTube, we consume 500 million hours worth of video every day. Videos have even begun to supplant product images on Amazon, with some 90% of shoppers reporting that watching a product video helps them make a purchasing decision. Easy to Produce: When the company Mesh Canvas turned to Fiverr for ad creation, they found Luminous Studios — a company that previously worked in production for Google and Polaroid. And the internet is replete with tools to help you make your own video for little or no money. But we get freaked out. Especially if you’re thinking your video is going to be on TV and your friends and family might see it. It happens all the time. At Oxford Road, we frequently see clients reaching tens of millions of people with audio who will approve creative without batting an eye. But when the cameras come on, even for a small DRTV, VOD, or OTT test, the scrutiny is wildly different. It’s at the moment when we start talking TV that previously uninterested people come stampeding in with their “expertise”. Board Members, long lost friends who are TV producers, the Brand Manager’s mom. The stakes somehow go up exponentially, but they shouldn’t. It’s just a video.  Visual advertising is nothing new. The word itself comes directly from Latin. When Caesar said, “I came, I saw, I conquered”, he was using one form of the word video—vidi. To see. Approximately 1,000 years ago a visual advertisement from China’s Song Dynasty boasted of “high-quality steel rods” and “fine-quality needles” in the form of a copper printing plate that made posters. We’ve been using imagery to sell for a long time. With each new development in technology, from the printing press to the radio to the TV to the Smartphone, we are presented new means to deliver our message. But the goal remains the same. To sell. It wasn’t long after the television was invented that the first TV ad came to be — a commercial for Bulova watches in 1941 that cost only $9 to produce. 75 plus years later, little has changed. And thanks to the proliferation of screens in our pockets, at gas stations, on billboards, and in bathrooms, advertisers have new media to play with: Instagram visual ads, for example, include maximum video lengths of 15 seconds, the exact same length of many TV spots, BUT without the costly national media buy requirements. According to AdWeek, State Farm has seen a lot of success targeting gas station television screens by creating news, sports, and entertainment clips surrounding their ads. With all these screens, what is an advertiser to do? Oxford Road’s recommendation is to GET YOUR MESSAGE RIGHT first. It doesn’t matter how you say it until you have something to say. Once you’ve dialed your message in with Audiolytics™, and have clear performance goals, we can take your message from digital to podcast, radio, and on to screens. Don’t let video intimidate you, you’re NOT making Lawrence of Arabia and you DON’T have to spend six figures to learn something meaningful. With OTT (think of Roku or AppleTV) or VOD (think of a DirecTV cable box), it is possible to start testing your message for as little as tens of thousands of dollars in media. The creative costs can be far less, especially if you take a simplified approach. And if you have existing video assets, all the better. Take, tailor, and apply what’s worked on digital and test it! The way to look at testing OTT & VOD is like testing another show on your podcast plan. For example, you could be on networks including HGTV, DIY, Food Network, Travel, Cooking Channel, CNN, TBS, TNT, and Fox News for around $15,000 per week.  Consider the keyboard I’m using to write this and compare it to Gutenberg’s printing press. It’s not even a contest. The same is true with the ways you can make a video in 2018. It is more accessible than ever. On Fiverr, you’ll find digital marketers with video experience. In the field of AI, even IBM’s Watson can create effective movie trailers. But there is still a long way to go with letting the robots write for us. Not to mention that you have a movie studio in your pocket. Imagine what Roy and Walt would have done with an iPhone X when they first moved to Hollywood? There are more screens and more ways to make things for screens than ever before. Start making more.
It’s Time to Change the Way We Think About Video
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July 10, 2018
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newsletter
By: Stew Redwine Stop making such a big deal out of VIDEO. You’re NOT Steven Spielberg. Your video ad is NOT being judged like Disney’s next tentpole release. Videos have never been easier to consume or produce. So do it. And test it. Learn something and improve. Easy to Consume: On YouTube, we consume 500 million hours worth of video every day. Videos have even begun to supplant product images on Amazon, with some 90% of shoppers reporting that watching a product video helps them make a purchasing decision. Easy to Produce: When the company Mesh Canvas turned to Fiverr for ad creation, they found Luminous Studios — a company that previously worked in production for Google and Polaroid. And the internet is replete with tools to help you make your own video for little or no money. But we get freaked out. Especially if you’re thinking your video is going to be on TV and your friends and family might see it. It happens all the time. At Oxford Road, we frequently see clients reaching tens of millions of people with audio who will approve creative without batting an eye. But when the cameras come on, even for a small DRTV, VOD, or OTT test, the scrutiny is wildly different. It’s at the moment when we start talking TV that previously uninterested people come stampeding in with their “expertise”. Board Members, long lost friends who are TV producers, the Brand Manager’s mom. The stakes somehow go up exponentially, but they shouldn’t. It’s just a video. Visual advertising is nothing new. The word itself comes directly from Latin. When Caesar said, “I came, I saw, I conquered”, he was using one form of the word video—vidi. To see. Approximately 1,000 years ago a visual advertisement from China’s Song Dynasty boasted of “high-quality steel rods” and “fine-quality needles” in the form of a copper printing plate that made posters. We’ve been using imagery to sell for a long time. It wasn’t long after the television was invented that the first TV ad came to be — a commercial for Bulova watches in 1941 that cost only $9 to produce. With each new development in technology, from the printing press to the radio to the TV to the Smartphone, we are presented new means to deliver our message. But the goal remains the same. To sell.  Thanks to the proliferation of screens in our pockets, at gas stations, on billboards, and in bathrooms, advertisers have new media to utilize in service of this goal: Instagram visual ads, for example, include maximum video lengths of 15 seconds, the exact same length of many TV spots, BUT without the costly national media buy requirements. According to AdWeek, State Farm has seen a lot of success targeting gas station television screens by creating news, sports, and entertainment clips surrounding their ads. With all these screens, what is an advertiser to do? Oxford Road’s recommendation is to GET YOUR MESSAGE RIGHT first. It doesn’t matter how you say it until you have something to say. Once you’ve dialed your message in with Audiolytics™, and have clear performance goals, we can take your message from digital to podcast, radio, and on to screens. Don’t let video intimidate you, you’re NOT making Lawrence of Arabia and you DON’T have to spend six figures to learn something meaningful. With OTT (think of Roku or AppleTV) or VOD (think of a DirecTV cable box), it is possible to start testing your message for as little as tens of thousands of dollars in media. The creative costs can be far less, especially if you take a simplified approach. And if you have existing video assets, all the better. Take, tailor, and apply what’s worked on digital and test it! The way to look at testing OTT & VOD is like testing another show on your podcast plan. For example, you could be on networks including HGTV, DIY, Food Network, Travel, Cooking Channel, CNN, TBS, TNT, and Fox News for around $15,000 per week. Consider the keyboard I’m using to write this and compare it to Gutenberg’s printing press. It’s not even a contest. The same is true with the ways you can make a video in 2018. It is more accessible than ever. On Fiverr, you’ll find digital marketers with video experience. In the field of AI, even IBM’s Watson can create effective movie trailers. But there is still a long way to go with letting the robots write for us. Not to mention that you have a movie studio in your pocket. Imagine what Roy and Walt would have done with an iPhone X when they first moved to Hollywood? There are more screens and more ways to make things for screens than ever before. Start making more. Let Oxford Road help you test some video TODAY.
IT’S TIME TO CHANGE THE WAY WE THINK ABOUT VIDEO
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July 3, 2018
newsletter
newsletter
By: Dan Granger Forward: Oxford Road was born on the 4th of July, 2013. What follows is a gently updated document referred to as our, “Founding Letter”. This was my way of introducing our newborn agency to the world and making clear the principles for which we stand. Five years later, our little startup agency is now a leader in our field. We have launched 9 of the top 20 advertisers in the Podcast universe, ranked #398 on the Inc 500, and successfully helped 10 companies become or maintain the classification of “Unicorns” through launching performance marketing efforts on Podcast, Radio, and TV. Our strategic position stems from a strong foundation of offerings in Media, Messaging, and Measurement. Our proprietary methodology for generating, scoring and optimizing ad copy, Audiolytics™ is the most advanced in our field. Oxford Road enjoys a diverse client base of innovative brands that are all products or services we believe in and would use ourselves. Through this we have a united organization that provides meaningful value in the marketplace, but also for the individuals and families who depend on it, as well as the charities we have been able to support. Five years later, many of our circumstances have changed. But our core values remain consistent. We exist to serve people through performance. Thank you all for helping us get to where we are today. I hope you are able to live out the same purpose in your own life and enjoy the fruits of your labor in the way that Oxford Road has done for me. Happy birthday, America. Long live Oxford Road. -Dan   FOUNDING LETTER WRITTEN BY DAN GRANGER JULY 4, 2013   “The secret to career happiness is to get paid to do that thing that made you weird as a kid.” Not sure who said it, but I really like that one. Every business is in some way, a fractal of its founder. So it’s good you should know a bit about me. I grew up in a suburb of Detroit, on a street called Oxford Road. It was my incubator. Winters below zero with snow measured in feet. Golden Septembers that would make a Californian jealous. I did a show on public access TV when I was six and had a poem published in our local newspaper at 10. I had a sometimes controversial opinion column in high school and some of my articles caused protests. I always loved media. Not for its ability to report about people’s actions, but for its ability to cause them. Small wonder I fell into advertising. My street, Oxford Road, was where I learned I could make decisions to ruin my own life or influence others to ruin theirs. It was also where I learned I could lead people and inspire them to be a force for good and they could inspire me in the same way. I tested everything. I learned. I worked. I optimized and I grew. I built some relationships on that street that are standing strong today. To me, that’s what really matters. We start with our best guess at how to do things and by hard knocks we learn how to do them better. During the growth process, we form relationships that never end. As an advertising agency we value people. Our relationships within our organization and our relationships with our clients and partners are important. As are our relationships with our clients’ customers. Our ability to connect with our clients’ customers is the real measure of the value we bring. Our Agency is here to provide a platform for growth. Advertising done well will do one of two things: help a good business succeed faster or help a bad business fail faster. We look for companies that are changing the world with their products and services, that we can believe in and that we will use, and recommend to people we care about. If they believe in us, we find ambassadors in all walks of life to advocate for our clients to their tribes. We influence the Influencers, then we optimize and scale our messages to the masses. If we treat the audience well, we will be successful. If not, we deserve to fail. We believe firmly in accountability. Don’t judge us by Cost Per Point. Don’t count how many sporting events we take you to or big nights on the town. You won’t be impressed. Our job is to get you more customers at a price you can afford, over and over again. We don’t value branding, creativity, or industry awards above real customers taking action. Your sales and profit are our primary goal and focus. We obsess over it. We scrutinize over every detail. We err on the side of overworking. When we hit a goal, it means we can do better. We will not stop until the world knows you, trusts you, and gives you their money. When it comes to your product or service, we subscribe to Ogilvy’s “We sell or else” philosophy. And we don’t offer transparency in advertising performance as a suggestion. We demand it. Hold us accountable and watch what we do. As we demand innovation for the clients we work with, we demand the same for ourselves. If we look and sound like other agencies, slap us. We’re going to do things differently here. Oxford Road is a path. We want your business to benefit from our quirks, our scars, and our character. I hope you’ll take a stroll with us. Sincerely, Dan Granger CEO & Founder
OUR FOUNDING LETTER
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June 29, 2018
thought-leadership
thought-leadership
By: Dan Granger WHY? Out of the 25 first astronauts in space, 23 were First-born; the remaining two were only children. WHY? Most of the great comedians from Chaplin to DeGeneres are the youngest siblings in their families. WHY? Middle children often report feeling neglected, scorned. WHY? First-born siblings frequently suffer back and neck pain as a result of their constant striving for perfection. The idea that character traits and behaviors are heavily influenced by birth order was set forth over one hundred years ago by Austrian Psychotherapist, Alfred Adler. Birth Order Theory remains widely accepted, though controversial, in modern psychology. While exceptions to the Birth Order Theory are prevalent, the value of the rule proves successful time and time again. For a modern primer on the subject, I recommend The Birth Order Book: Why You Are Who You Are, by Dr. Kevin Leman. I put little stock in astrology to guide my daily dealings, but I make frequent business decisions and even recommendations on brand positioning, based on the power of birth order and its significance in our lives. “If they were drowning to death, I’d put a hose in their mouth,” is credited to Ray Kroc, speaking of his business rivals. You may feel differently about competition, but for your safety and survival in the world of business, let’s assume someone somewhere might feel this way that about you. The story is as old as Cain and Abel, long before we had Sun Tzu’s war methods to adapt to corporate strategy. Much ink has been spilt by great intellectuals for the cause of market positioning in recent decades. For a brush-up on the topic, see the works of Ries & Trout, 22 Immutable Laws of Marketing, Positioning: The Battle for your Mind, or Eating the Big Fish: How Challenger Brands Can Compete Against Brand Leaders, by Adam Morgan. Birth Order Theory trumps all of these. While helpful in tactics and application, market positioning strategies are all derivative of this primal reality, baked into the nature of all living things, and repeated throughout history in all competitive arenas, including statecraft, military strategies, sports, and marketing. However dark, we can look to nature for the true application of our premise. See Siblicide in Humans and Other Species, by Catherine A. Salmon. “Sibling conflict is shared across a wide variety of species, including humans. It is an expected process because offspring compete for dominance as well as food resources (most common in nonhuman species) and also for parental attention, money, and other personal resources in the case of human children.” Whether you prefer to look at instances of siblicide in nature or the softer Birth Order Book by Leman, Birth Order Theory is nature’s guide to brand positioning. For our application to brand positioning, here are a few key definitions, taken from Leman’s text: First-Born “First-borns bask in their parents’ presence, which may explain why they sometimes act like mini-adults. First-borns are diligent and want to be the best at everything they do. They excel at winning the hearts of their elders. As the leader of the pack, First-borns often tend to be: Reliable, Conscientious, Structured, Cautious, Controlling, Achievers.” Middle Child “The middle child often feels left out and a sense of, ‘Well, I’m not the oldest. I’m not the youngest. Who am I?’ says therapist Meri Wallace. This sort of hierarchical floundering leads middle children to make their mark among their peers, since parental attention is usually devoted to the beloved First-born or baby of the family. In general, middle children tend to possess the following characteristics: People-pleasers, Somewhat rebellious, Thrives on friendships, Has large social circle, Peacemaker.” Last-Born “Youngest children tend to be the most free-spirited due to their parents’ increasingly laissez-faire attitude towards parenting the second (or third, or fourth, or fifth…) time around. The baby of the family tends to be: Fun-loving, Uncomplicated, Manipulative, Outgoing, Attention-seeker, Self-centered.” For our purposes, we will suspend discussion of Only Children, who share many of the leadership qualities of a typical First-born. We will also depart from the nuances of sibling sets larger than three, as well as exceptions like the impact of extended gaps between siblings, blended families, implications of being First-born by sex, but not by family, etc. For our working theory, we will only concern ourselves with two groups: 1. First-born 2. Last-born If you are the market leader, we will operate under the assumption that you are a First-born. If you are anything other than the market leader, we will operate under the assumption that you are a Last-born. The reason we will not deal with the distinctions between Second-borns, Middle Child, Last-borns, etc. is that in every case, everyone who comes after is a reaction to the first. Leman refers to as the “Branching-Off Effect.” The Branching-Off Effect “When talking about the Middle Child, the most critical factor is the branching-off effect that is always at work in the family. This principle says the Second-born will be most directly influenced by the First-born, the Third-born, will be most influenced by the Second-born, and so on. By ‘Influenced,’ I simply mean that each child looks above, sizes up the older sibling, and patterns his life according to what he sees. The Second-born has the First-born for his role model, and as he watches the First-born in action, the Second-born develops a style of life of his own. Because the older brother or sister is usually stronger, smarter, and obviously bigger, the Second-born typically shoots off in another direction. If, however, he senses he can compete with his older sibling, he may do so. If he competes successfully enough, you can have a role reversal, something we discussed earlier in the variables of birth order. Any time a Second-born child enters the family, his lifestyle is determined by his perception of his older sibling. The Second-born may be a pleaser or an antagonizer. He may become a victim or a martyr. He may become a manipulator or controller. Any number of lifestyles can appear, but they all play off the First-born. The general conclusion of all research studies done on birth order is that Second-borns will probably be somewhat the opposite of First-borns.” Let us get to business. If you are first to market, or currently are winning your category by market share, you are a First-born. Market share is more significant than the time of entry. So if your competitor was established ten years before you, but you occupy the dominant seat in your category, the mantle falls to you to act as First-born with all of its responsibilities. As such, your brand identity should exhibit qualities such as a First-born in any family: Responsible, Strong, Mature, Organized, Leader. If you are anything but first, you must position yourself accordingly, as a Last-born, whether you are second, third, fourth, or fifth, against the first as you climb the ranks to their level. Your brand identity should include qualities such as Enjoyable, Cool, Clever, Flamboyant, Independent. The annals of marketing history have been filled with endless case studies demonstrating the Birth Order Theory at play, to the point where it is nearly self-evident. Some painfully obvious and much-publicized illustrations of the point: Microsoft (First-born) vs. Apple (Last-born) Recall the significance of the “Get a Mac” campaign that ran from 2006 to 2009. Is there a more clear example of a responsible First-born sibling diligently trying to finish their homework to maintain straight A’s, while the bratty little brother taunts and jabs him, showing superiority by being cool and witty? This approach was the rock that slew Goliath and helped Apple own the challenger brand position, which propelled them up the path to become the most highly valued company in the world. In 2006, this Last-born strategy was a perfect position. Today, as their valuation rockets towards $1 Trillion, you’re not seeing the same brand giving the finger to authority. Now they are the establishment and taking on a striking resemblance to a First-born brand. Coke (First-born) vs. Pepsi (Last-born) Can you imagine Pepsi utilizing happy polar bears or associating with Santa? Do you think the Coca-Cola company would have ever discussed using a Kardashian family member in a TV commercial? Go back a few short decades and consider the moxie of the Pepsi Challenge. Typical behavior for the little cub to challenge big brother to an arm-wrestling match to show off just how strong he has become. Meanwhile, Coke continues to take the high road, time after time. If Pepsi is MTV, Coke is ABC. Faithfully playing their First-born position has served the Coca-Cola company well, allowing them to win the Cola Wars and maintain market share dominance through global sales volume more than 130 years after being introduced. Starbucks (First-born) vs. Dunkin’ Donuts (Last-born) The birth order dynamic has been fiercely at play between these two giants of java. Before you dismiss Dunkin’ as a donut company and not a competitor to Starbucks, take a look at the logo– a coffee cup, not a donut. Also, consider their CEO’s proclamation, “We are a beverage company.” What makes this relationship unique is the role reversal that took place through Starbucks branching-off. Consider the founding of these two companies: Dunkin’ in 1950, a 21-year old at the birth of Starbucks in 1971. Witnessing the brand positioning of Dunkin’, recall the goofball schtick from the 1980s, “Time to make the donuts.” At the time, this made sense as Dunkin’ was attacking the established grocery chains, playing the challenger brand. As a category leader of places to stop for morning coffee, they forgot to act like a First-born. Enter Howard Schultz and the ascent of Starbucks. Few brands could take themselves more seriously, even forcing customers to speak what Dunkin’ mockingly called, “Fritallian.” For years they would not reduce themselves to traditional ad campaigns used by the rest of the world. Dunkin’ became your slovenly but sweet uncle who can’t hold down a job. Starbucks became your strict but world-conquering father, who frequently has to bail out his little brother. In other words, a vacuum existed in the category. So rather than have two competitors acting like a Last-born, Starbucks behaved like a First-born and the market share followed with it. Today, the older, sillier Dunkin’ has a market cap hovering below $6 Billion, compared to Starbucks’ $84+ Billion. Dunkin’ now leans into their position as the family youngster, not wholly responsible, but always down for a good time. The difference is that, based on the numbers, this has become the right position to play. The key to making the Birth Order Theory work for your business is as simple as a glance around your dining room table. Consider your market position and look to the leader. Are they living out the traits of a First-born? Are they strong and responsible? Are they clever and cool? Whatever position they occupy, your job is to branch-off and play the opposite position. If they are a leader and failing to act like it, you must act like it for them. If you are the leader, make sure you don’t let anyone down. All of human history has shown that the world is on your shoulders. If you were a Last-born and your methods propel you to occupying the top spot, then it’s time to grow up. The family’s future now depends on you. Know thyself and play your position. For help along the way, Oxford Road is here.
THE BIRTH ORDER THEORY FOR BRAND POSITIONING, PARTS I & II
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June 21, 2018
thought-leadership
thought-leadership
By: Dan Granger To read Part I on Birth Order Theory, click here. The Branching-Off Effect “When talking about the middle child, the most critical factor is the branching-off effect that is always at work in the family. This principle says the Second-born will be most directly influenced by the First-born, the third-born, will be most influenced by the Second-born, and so on. By ‘Influenced,’ I simply mean that each child looks above, sizes up the older sibling, and patterns his life according to what he sees. The Second-born has the First-born for his role model, and as he watches the First-born in action, the Second-born develops a style of life of his own. Because the older brother or sister is usually stronger, smarter, and obviously bigger, the Second-born typically shoots off in another direction. If, however, he senses he can compete with his older sibling, he may do so. If he competes successfully enough, you can have a role reversal, something we discussed earlier in the variables of birth order. Any time a Second-born child enters the family, his lifestyle is determined by his perception of his older sibling. The Second-born may be a pleaser or an antagonizer. He may become a victim or a martyr. He may become a manipulator or controller. Any number of lifestyles can appear, but they all play off the First-born. The general conclusion of all research studies done on birth order is that Second-borns will probably be somewhat the opposite of First-borns.” Let us get to business. If you are first to market, or currently are winning your category by market share, you are a First-born. Market share is more significant than the time of entry. So if your competitor was established ten years before you, but you occupy the dominant seat in your category, the mantle falls to you to act as First-born with all of its responsibilities. As such, your brand identity should exhibit qualities such as a First-born in any family: Responsible, Strong, Mature, Organized, Leader. If you are anything but first, you must position yourself accordingly, as a Last-born, whether you are second, third, fourth, or fifth, against the first as you climb the ranks to their level. Your brand identity should include qualities such as Enjoyable, Cool, Clever, Flamboyant, Independent. The annals of marketing history have been filled with endless case studies demonstrating the Birth Order Theory at play, to the point where it is nearly self-evident. Some painfully obvious and much-publicized illustrations of the point: Microsoft (First-born) vs. Apple (Last-born) Recall the significance of the “Get a Mac” campaign that ran from 2006 to 2009. Is there a more clear example of a responsible First-born sibling diligently trying to finish their homework to maintain straight A’s, while the bratty little brother taunts and jabs him, showing superiority by being cool and witty? This approach was the rock that slew Goliath and helped Apple own the challenger brand position, which propelled them up the path to become the most highly valued company in the world. In 2006, this Last-born strategy was a perfect position. Today, as their valuation rockets towards $1 Trillion, you’re not seeing the same brand giving the finger to authority. Now they are the establishment and taking on a striking resemblance to a First-born brand. Coke (First-born) vs. Pepsi (Last-born) Can you imagine Pepsi utilizing happy polar bears or associating with Santa? Do you think the Coca-Cola company would have ever discussed using a Kardashian family member in a TV commercial? Go back a few short decades and consider the moxie of the Pepsi Challenge. Typical behavior for the little cub to challenge big brother to an arm-wrestling match to show off just how strong he has become. Meanwhile, Coke continues to take the high road, time after time. If Pepsi is MTV, Coke is ABC. Faithfully playing their First-born position has served the Coca-Cola company well, allowing them to win the Cola Wars and maintain market share dominance through global sales volume more than 130 years after being introduced. Starbucks (First-born) vs. Dunkin’ Donuts (Last-born) The birth order dynamic has been fiercely at play between these two giants of java. Before you dismiss Dunkin’ as a donut company and not a competitor to Starbucks, take a look at the logo– a coffee cup, not a donut. Also, consider their CEO’s proclamation, “We are a beverage company.” What makes this relationship unique is the role reversal that took place through Starbucks branching-off. Consider the founding of these two companies: Dunkin’ in 1950, a 21-year old at the birth of Starbucks in 1971. Witnessing the brand positioning of Dunkin’, recall the goofball schtick from the 1980s, “Time to make the donuts.” At the time, this made sense as Dunkin’ was attacking the established grocery chains, playing the challenger brand. As a category leader of places to stop for morning coffee, they forgot to act like a First-born. Enter Howard Schultz and the ascent of Starbucks. Few brands could take themselves more seriously, even forcing customers to speak what Dunkin’ mockingly called, “Fritallian.” For years they would not reduce themselves to traditional ad campaigns used by the rest of the world. Dunkin’ became your slovenly but sweet uncle who can’t hold down a job. Starbucks became your strict but world-conquering father, who frequently has to bail out his little brother. In other words, a vacuum existed in the category. So rather than have two competitors acting like a Last-born, Starbucks behaved like a First-born and the market share followed with it. Today, the older, sillier Dunkin’ has a market cap hovering below $6 Billion, compared to Starbucks’ $84+ Billion. Dunkin’ now leans into their position as the family youngster, not wholly responsible, but always down for a good time. The difference is that, based on the numbers, this has become the right position to play. The key to making the Birth Order Theory work for your business is as simple as a glance around your dining room table. Consider your market position and look to the leader. Are they living out the traits of a First-born? Are they strong and responsible? Are they clever and cool? Whatever position they occupy, your job is to branch-off and play the opposite position. If they are a leader and failing to act like it, you must act like it for them. If you are the leader, make sure you don’t let anyone down. All of human history has shown that the world is on your shoulders. If you were a Last-born and your methods propel you to occupying the top spot, then it’s time to grow up. The family’s future now depends on you. Know thyself and play your position. For help along the way, Oxford Road is here.
THE BIRTH ORDER THEORY FOR BRAND POSITIONING, PART II
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June 21, 2018
newsletter
newsletter
By: Dan Granger WHY? Out of the 25 first astronauts in space, 23 were First-born; the remaining two were only children. WHY? Most of the great comedians from Chaplin to DeGeneres are the youngest siblings in their families. WHY? Middle children often report feeling neglected, scorned. WHY? First-born siblings frequently suffer back and neck pain as a result of their constant striving for perfection. The idea that character traits and behaviors are heavily influenced by birth order was set forth over one hundred years ago by Austrian Psychotherapist, Alfred Adler. Birth Order Theory remains widely accepted, though controversial, in modern psychology. While exceptions to the Birth Order Theory are prevalent, the value of the rule proves successful time and time again. For a modern primer on the subject, I recommend The Birth Order Book: Why You Are Who You Are, by Dr. Kevin Leman. I put little stock in astrology to guide my daily dealings, but I make frequent business decisions and even recommendations on brand positioning, based on the power of birth order and its significance in our lives. “If they were drowning to death, I’d put a hose in their mouth,” is credited to Ray Kroc, speaking of his business rivals. You may feel differently about competition, but for your safety and survival in the world of business, let’s assume someone somewhere might feel this way that about you. The story is as old as Cain and Abel, long before we had Sun Tzu’s war methods to adapt to corporate strategy. Much ink has been spilt by great intellectuals for the cause of market positioning in recent decades. For a brush-up on the topic, see the works of Ries & Trout, 22 Immutable Laws of Marketing, Positioning: The Battle for your Mind, or Eating the Big Fish: How Challenger Brands Can Compete Against Brand Leaders, by Adam Morgan. Birth Order Theory trumps all of these. While helpful in tactics and application, market positioning strategies are all derivative of this primal reality, baked into the nature of all living things, and repeated throughout history in all competitive arenas, including statecraft, military strategies, sports, and marketing. However dark, we can look to nature for the true application of our premise. See Siblicide in Humans and Other Species, by Catherine A. Salmon. “Sibling conflict is shared across a wide variety of species, including humans. It is an expected process because offspring compete for dominance as well as food resources (most common in nonhuman species) and also for parental attention, money, and other personal resources in the case of human children.” Whether you prefer to look at instances of siblicide in nature or the softer Birth Order Book by Leman, Birth Order Theory is nature’s guide to brand positioning. For our application to brand positioning, here are a few key definitions, taken from Leman’s text: First-born “First-borns bask in their parents’ presence, which may explain why they sometimes act like mini-adults. First-borns are diligent and want to be the best at everything they do. They excel at winning the hearts of their elders. As the leader of the pack, First-borns often tend to be: Reliable, Conscientious, Structured, Cautious, Controlling, Achievers.” Middle Child “The middle child often feels left out and a sense of, ‘Well, I’m not the oldest. I’m not the youngest. Who am I?’ says therapist Meri Wallace. This sort of hierarchical floundering leads middle children to make their mark among their peers, since parental attention is usually devoted to the beloved First-born or baby of the family. In general, middle children tend to possess the following characteristics: People-pleasers, Somewhat rebellious, Thrives on friendships, Has large social circle, Peacemaker.” Last-Born “Youngest children tend to be the most free-spirited due to their parents’ increasingly laissez-faire attitude towards parenting the second (or third, or fourth, or fifth…) time around. The baby of the family tends to be: Fun-loving, Uncomplicated, Manipulative, Outgoing, Attention-seeker, Self-centered.” For our purposes, we will suspend discussion of Only Children, who share many of the leadership qualities of a typical First-born. We will also depart from the nuances of sibling sets larger than three, as well as exceptions like the impact of extended gaps between siblings, blended families, implications of being First-born by sex, but not by family, etc. For our working theory, we will only concern ourselves with two groups: 1. First-born 2. Last-born If you are the market leader, we will operate under the assumption that you are a First-born. If you are anything other than the market leader, we will operate under the assumption that you are a Last-born. The reason we will not deal with the distinctions between Second-borns, Middle Child, Last-borns, etc. is that in every case, everyone who comes after is a reaction to the first. Leman refers to as the “Branching-Off Effect.” To read Part II, click here.
THE BIRTH ORDER THEORY FOR BRAND POSITIONING, PART I
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June 13, 2018
newsletter
newsletter
By: Kyle Jelinek, Associate Director of Client Strategy, Oxford Road While we here at Oxford Road created the Audiolytics™ ad scoring system, many advertisers unknowingly develop ads that pass–or come close to passing–our 71-point inspection. In this week’s Creative Breakdown, we dissect Varidesk’s TV spot, which achieved a score of 89%, making it just a hair shy of being Audiolytics™ Certified. While there are many things this ad does right, what we especially want to highlight is the use of the founder as a spokesperson, a favored tactic at our agency. We love using founders in our spots, if possible. Chances are if you’re an Oxford Road client, we have discussed using your Founder-face or voice in a produced ad campaign. And for good reason; there is, perhaps, no better way to humanize a brand than to take the person who created it and put their name on the line in this direct manner. One of the benefits is that Entrepreneurs are more relatable than paid spokespersons or even actors. The passion conveyed by the person who formed the company is uniquely yours and is instantly transferred to the listener or viewer in a way that cannot be accomplished by using even the most seasoned pitchman. And because it’s your company, people tend to believe you are serious about the promise you make. As a bonus, starring in your own ads eliminates the potentially astronomical costs associated with hiring talent or celebrity endorsers. Without founder-spokespersons, Kentucky Fried Chicken would be faceless fried food, MyPillow would be a sack of chopped up memory foam, and Papa John’s would be just another pizza joint. Oxford Road advertising alumni like Ring, Dollar Shave Club, and Lending Tree (the latter being a spot we produced in-house) have all used their founders in their TV creatives. On the radio side, the list is even longer with founders from Boll & Branch, Helix Sleep, Quip, and Legacy Box to name a few, all lending their voices to their creative. By appearing in their ads, Colonel Sanders, Mike Lindell, Papa John Schnatter, Oxford Road clients, and thousands of other founders have made a connection with consumers by personifying their brands and providing instant credibility in the process. Varidesk CEO, Jason McCann follows suit in this week’s creative breakdown. While Varidesk has run 11 spots ranging in lengths from 30 seconds to 5 minutes, this 60-second founder-spokesperson spot, entitled A Better Way, is the only commercial continuously airing since 2017, and it’s no wonder. What they did right: The structure of this commercial is rock-solid, executing a nearly perfect pain/solution narrative. Of the 9 Key Audiolytics™ components, Varidesk nails 6, including Setup, Value Proposition, Positioning, Demonstration, Substantiation, and Path. <>/u Secondly, Varidesk does an excellent job of positioning themselves against the “expensive” competition (beginning around the 0:10 mark). While other solutions are clunky and overpriced, Varidesk is an easy, cost-effective solution to the strain of sitting all day at your desk. What can improve: The two Key Audiolytics™ components found most wanting include Offer and Scarcity. Varidesk spends 55 seconds walking the viewer through the entire sales cycle and fizzles. Instead of going in for the sale, they close with the pedestrian line, “Go to Varidesk.com to order yours.” A great performance ad should have the viewer scrambling to their phone or computer to buy now! This spot begs the viewer to file Varidesk deep in their hippocampus in the “it’d be nice to have someday” section. Had Varidesk created a reason to buy now (a special offer or discount only available to viewers), it could have been more effective. If Varidesk really wanted to sell some product, they could have doubled down on the offer by creating urgency. This is traditionally done either organically (like for a father’s day gift) or artificially (like, “the next 50 people who use promo code STAND save $50”). While the brand folks in your company will cringe at the thought of such tactics, if you want to see immediate, trackable results from your ad campaign, they’re absolutely necessary. Finally, the Varidesk ad could up it’s game in the area of Execution. Yes, it hits or brushes up against most of the key Audiolytics™ components, but it’s as compelling as a Yanni concert–it doesn’t have to be. All too often, founders take a conservative approach to exude professionalism and avoid making waves–playing it safe is the fast lane to mediocrity! You must take some big swings. In his irreverent stab at “Big Detergent,” Jonathan Propper starred in this fabulous explainer video for his company Dropps.com. Like Varidesk, Propper unknowingly nailed most of the key Audiolytics™ components, but unlike Varidesk, the Dropps ad is executed in an entertaining and irreverent way that generates buzz. Jonathan is not a client of ours but we respect the work. Do you have what it takes to be the spokesperson for your company? Even if the initial response is a no, you should reconsider. If you are an engaged founder, you ARE the face of your brand, like it or not. While you may not be as famous as Richard Branson or have the down-home appeal of Orville Redenbacher, you have a passion for your business that is unmatched by anyone on this planet. By harnessing that passion, you’ll win the hearts of your future customers. If you’re not the founder of your company, it is your duty to interject your founder into the creative every chance you can. Your ads will perform better. By not exploring the possibilities, you’re leaving a lot of money on the table. If you’ve taken the first step and are willing to be your own spokesperson, are you going to slip into mediocrity or do you have the intestinal fortitude to bare it all for your company like Jonathan Propper? If you’re our brand of crazy (and the fact that you’ve made it this far in this week’s Influencer suggests you are), we’d like to schedule a free brainstorming session to see just how far we can take it. If you have what it takes, we can begin to craft a message that will have the world talking. “I guarantee it.” If the above link didn’t work for you, reach out to gavin@oxfordroad.com to discuss next steps.
VARIDESK COMES VERICLOSE AND THE CASE FOR FOUNDER-SPOKESPERSONS
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June 5, 2018
thought-leadership
thought-leadership
By: Grant Durando Apple’s WWDC 2017 announcement that iTunes would provide analytics on podcast listener behavior brought a new hope to advertisers: hope for clear, actionable data such as actual listening (vs. downloading), unique listeners, and listen-through rates. In other words, a system similar to a Nielsen, for a media space that major brands want to be in but can’t justify without reach and frequency numbers. Moreover, some even hoped that there would be a behavioral and geographic component, showing exactly who is listening and where, to help advertisers better understand exactly what they were getting when they purchased a placement. However, almost a year since the announcement, the developments have been less than revolutionary. On the advertiser and agency side, there is little visibility into networks’ analytics, not because the networks and podcasters are holding the data hostage (as some will share if requested) but rather because Apple has not considered the advertiser’s interest significant enough to build out an agency or advertiser portal. On the podcaster and network side, the results are underwhelming. While many articles hype podcasting as the ultimate advertising unit because of its listener engagement, we know there is more to the story and we’re hopeful Apple will deliver meaningful data to give us true insights. The reality is that the analytics we do have prove what we already knew—that podcast listeners stick around for the majority, if not all, of a given podcast (including the midroll advertisements)—and none of what we didn’t: how many are listening, what else they’re listening to, and what else they are interested in. Apple analytics data does not track from the source (the RSS feed). Rather, it tracks from the distribution point (iTunes). Therefore, the analytics tracked are only those that are relevant for iTunes (whether on a desktop or via the Podcast app in iOS). According to a recent callout from Libsyn’s “The Feed,” 62.5% of Libsyn (one of the major podcast hosting services) podcasts are streamed or downloaded through iTunes. That leaves 37.5% of the podcast audience unaccounted for and untracked. Additionally, the 62.5% of users listening through the Podcast app need to be on iOS 11—the most recent upgrade to the operating system underlying all iPhones—in order to be tracked. As of 4/22/18, 76% of users had adopted iOS 11. That’s another 24% of the 62.5% being tracked that are simply omitted. Only 47.5% of overall podcast listeners are actually being tracked by Apple’s Podcast Analytics. However, an interesting development may be in Apple requiring RSS feeds to be in HTTPS format, where the last ‘S’ refers to a secure layer (SSL) encrypting the data. While this is most likely a move to continue end-to-end security around Apple’s entire infrastructure, there may be the added benefit of helping standardize the source of podcasts in an effort to, eventually, become an overarching third party that can make statistical claims on more than just 47.5% of the audiences. SSL technology in no way enables this function, but it could be laying the groundwork for an innovation in the medium-term future that could perform this role. With only half of the audiences accounted for, agencies are not using this data in order to inform purchasing decisions, as its nuances are still fairly uniform across networks’ individual podcasts. An advertiser-facing portal would allow for more meaningful studies that could link a show’s audience response with anything from the minuscule differences in listen-through, the audience size variance from episode to episode, or the advertisement skip rates. As one of the top three podcast agencies in the world, Oxford Road is in a unique position to conduct our own research. We have learned that drop-off in midroll units (regardless of position within an episode) stays steady at around 5%, give or take a few percentage points. Furthermore, completion rates for most major shows surveyed have maintained at approximately 80-90%, which is much higher than expected. With that, performance advertisers currently invested in the space can breathe a sigh of relief that their $20 CPM’s aren’t effectively $40 CPM’s due to only half the audience staying tuned in, as some predicted. Against the backdrop of data-driven digital advertising and traditional media types with legacy audience ratings, podcasts are still a shadowy world for potential advertisers. Current advertisers know, however, that regardless of what limited analytics exist, smart podcast buyers breed highly efficient conversion. As the space continues to scale and advertisers recognize that podcasts could be a main acquisition driver in their portfolio, the demand for more robust analytics will only be more pronounced. With rival platforms like Spotify (6.18% listener share, according to Libsyn) encroaching on distribution, it’s Apple’s chance to maintain advertisers’ attention by actually delivering on analytics. If not, savvy advertisers and media buyers will find a more robust source. The saving grace of podcasting was not delivered by the Gods of Cupertino. Instead, we, as performance advertisers, are still left wanting and relying on the same metric that got us to where we are: using cross-client performance data to determine the value of a podcast advertisement. Not audience metrics, not CPMs, and not clicks or views; instead, the only thing that matters to us and our clients—conversions per spot. Apple has the power to change that for now, but the matter at hand is still a question of if, not when.
PODCAST ANALYTICS: STOP WAITING FOR APPLE TO SAVE YOU
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May 31, 2018
thought-leadership
thought-leadership
By: Kyle Jelinek, Associate Director, Client Strategy Oxford Road The US Auto Insurance industry is massive. With the industry totaling $259 billion in revenue last year, it’s no wonder there are so many auto insurance companies vying for a chance to earn their piece of the pie. This week, we use Audiolytics™, Oxford Road’s proprietary method of measuring ad copy across 71 data points* (the most comprehensive scoring system in the market), to dissect how three very different insurance companies approached their television ads in an attempt to stand out from their thousands of competitors. Allstate With a 9% share of the market, Allstate is the fourth largest auto insurance company in the country, so it’s understandable then that their creative approach is more about brand-building than driving performance. Even though their Mayhem campaign is entertaining, it leaves a lot on the table that could have driven performance, as Audiolytics™ will display. With a score of 52%, they’re sacrificing substance for entertainment. What they got right: SETUP & EXECUTION – Though they spent 28 seconds out of 30 entertaining us, they did it at the level savvy audiences have come to expect. No doubt a lot of money has been spent to establish the Allstate “Mayhem” character and, as such, this ad is spent reinforcing the character’s personification of common situations that lead to insurance claims. What would make this spot Audiolytics™ Certified? The other 7 Key Components (Value Proposition, Positioning, Demonstration, Substantiation, Offer, Scarcity, Path) This is where the power and purpose of Audiolytics™ come into conflict with ads that are clearly NOT built to drive an immediate response, sparking debates bordering on the philosophical. What is the purpose of advertising? Is it better to be associated with a memorable idea, or a memorable value proposition? Ultimately, it is the job of the ad to deliver against a KPI set by the leadership team at Allstate on the time horizon provided for the media. We may never know what that KPI is, but it might be worth taking a page from the number 2 category leader, by market share, Geico. “15 Minutes could save you 15% or more on car insurance” wraps up Value Proposition, Positioning, Demonstration, and Offer, while stretching into Substantiation, Scarcity, and Path. Everyone is so distracted by how attention-grabbing their Setups and Executions are, they don’t even notice the genius of the true messaging structure that lives at the center of each Geico campaign. How come no one ever talks about that? Good2Go Though it’s the least known of the three companies we’re exploring, Good2Go has been in business for more than 25 years focusing on selling insurance for those looking for the bare-bones insurance required by law. Their commercial attempts to bridge the gap between performance and brand but falls short. With an Audiolytics™ score of 64.30%, Good2Go does a commendable job of explaining the problem and presenting themselves as a viable solution, but it feels like they were serving two masters. The first part of the ad is more focused on story but then the ad shifts to heavy DR with animated text. The end result is an ad that neither builds a brand nor drives response. What they got right: VALUE PROPOSITION, DEMONSTRATION, and PATH – This ad does a passable job of giving the critical information you need about what is on offer, how it works, and where to go to get it. For this product and price point, that might be all you need. But there is still a LOT of room to grow. What would make this spot Audiolytics™ Certified? EXECUTION – There was a clear disconnect in the style between the live action moments in the spot and the graphics. Part of being clear is also being consistent. Note to performance marketers: You’re paying for many people who will only see your ad and never hear it. Why leave out the lower third call to action? SUBSTANTIATION – Why should anyone trust Good2Go? We didn’t get a reason. This can be established by using a spokesperson like we’ll see later with Shaq and The General, or meaningful endorsements, data, or social proof. SCARCITY & OFFER – There is no compelling reason given why the viewer should act now. From the DR feel of this spot, it is safe to assume it’s not an annually planned brand strategy being booked during upfronts. In these cases, it’s best to add some urgency to drive response within measurable windows for better optimization. The General If you’ve ever turned on the TV in the middle of the day, you’ve undoubtedly seen the animated “General” touting his auto insurance company. Founded in 1963 and operating in 25 states, The General is a part of American Family Insurance (10th largest in the US). Like Good2Go, The General targets consumers looking for a low-cost option for auto insurance. However, despite their relatively large size, The General continues to employ proven performance marketing elements in all of their TV commercials. This ad has all of the entertainment of a chess match, as the production quality is subpar, but the thing sells a ton of insurance. What they got right: SETUP – It’s crystal clear at the beginning of the ad what opportunity they’re presenting with Shaq saying, “Hey, you want affordable car insurance?” They get points for clarity. But, boy oh boy, there is ZERO style. And, here’s the hardest part for the artist in every marketer: maybe zero style is ok when the job of the ad is to SELL. You’re doing spike level analysis, doesn’t that mean you need this ad to convert in 30 seconds? This isn’t about a favorable brand impression someday. It’s about selling TODAY. Isn’t it? DEMONSTRATION & PATH – Again, points for clarity. You know exactly what The General is offering, where to go, and what to do when you get there. You don’t have to spend your whole ad listing features and laying out the banal details of your website. But, you should spend enough time on it so that it’s CLEAR. That is if you need this add to convert not just within your test window, but if you’re going to be looking at attribution within the hour or the very minute the spot aired, then you better be CLEAR. Capisce? What would make this spot Audiolytics™ Certified? EXECUTION – At the tail end of this otherwise clear presentation of FACTS, a full 7 seconds is spent on lackluster “entertainment.” From approx. 0:18 – 0:25, The General throws a basketball at Shaq’s head and we hear laughter off-screen. A wah-wah moment, if ever there was one, that does not land at all. There are 7 seconds they could use to sell harder, or simply show Shaq using The General Insurance, or include the one gaping hole in their structure, POSITIONING. POSITIONING – This is an often overlooked aspect of any marketing message. There is a general resistance to the concept of positioning ANYTHING which is philosophically summed up in the phrase, “You do you.” It’s almost a cultural axiom now that “Thou shalt not criticise or critique anyone.” There is a lot of room for all of us to grow in that respect. BUT, when it comes to peddling your wares, you owe it to your prospects to position your opportunity against the solutions they are already using because it communicates relative value. You can do this by giving FACTS – how much time or money does your product save? How is your product clearly better than the Status Quo solution, or having NO solution at all? If you don’t take the time to inform the audience why you’re different and better, they won’t switch or choose you just because they like your brand. Before any concepts, scripts, or storyboards are created, marketers must first determine the ultimate goal of their campaign. If you want to build brand equity, an entertaining campaign like Allstate’s Mayhem will cost millions and will take months if not years to see whether or not the gamble paid off. For Allstate, it seems inconclusive. In a survey conducted nearly one year after the campaign launched (and hundreds of millions of dollars in ad spend), only 41 percent of consumers were able to link Mayhem to Allstate (Pollack, 2011). Compared to Progressive’s Flo and Geico’s iconic gecko who were both highly linked to their respective brands, it seems Mayhem’s greatest disaster is not effectively connecting consumers to Allstate. However, if you’re a marketer who needs to see an immediate response from your marketing spend, if you employ proven performance marketing tactics (like those found within the Audiolytics™ framework), even a cheesy computer-generated spokesman and a retired NBA player can make your company a household name. *Due to restricted distribution of trade secrets, we cannot share all 71 sub-components but can reference select optimization levers based on the 9 Key Components of Audiolytics™: Setup, Value Proposition, Positioning, Demonstration, Substantiation, Offer, Scarcity, Path, and Execution.
A MOTHER WALKS INTO A GENERAL AND MAYHEM ENSUES
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May 23, 2018
thought-leadership
thought-leadership
By: Dang Granger The only doctor’s appointment I missed with both our girls was the one that mattered. Our first pregnancy had been smooth sailing. So when a work conflict made it challenging for me to get to the 4-D ultrasound, my wife, Ciera, said it would be ok if I skipped. But what should have been a pleasant, if somewhat routine, milestone turned into several tense hours foreboding what would become the most difficult period in our lives. We were having a girl who would be born with a cleft lip and palate, heart defects, known as AV Canal, an umbilical cord defect and multiple anomalies suggesting a genetic disorder was inevitable. We knew nothing conclusively except that there were problems. Retardation? Probably. A fatal disorder such as Trisomy 13 or 18? Possibly. Unknown challenges and abnormalities that would require surgeries, hospitalization, and all the difficulties that come along with having a special needs child? Definitely. Fast forward through a pregnancy that was emotionally and physically torturous, including a period where Ciera had to be hospitalized and bed-ridden. Our daughter was born on September 20th, 2006 at Valley View Medical Center in Van Nuys. After the C-section, they let Ciera give her a brief kiss on the cheek and then immediately whisked her down to the NICU. I went with our new daughter as Ciera recovered, restricted from holding her, and only able to watch and pray as I witnessed her have a seizure within the first hour of life outside the womb. We would spend the next few weeks in the hospital and chose to name her Shae, in no small part for its Gaelic meaning, “A Gift”. Everything in our experience felt like she was the opposite. But we needed to remember that there was a future we could not see and hold onto a hope in things that felt impossible. About two weeks later, we brought Shae home. Due to immediate difficulties in her ability to eat and breathe, we found ourselves back in Valley View and then immediately transferred to Children’s Hospital in Los Angeles, where we would stay for the next six months as Shae would undergo a dozen surgeries and procedures. We left our home in Valencia, gave away our dog, and rented a small apartment near the hospital so we could provide our daughter with round the clock support. This meant putting our 21 month-old daughter, Gianna, into extended daycare while I was at work. At night, Ciera and I took alternating shifts either staying at the apartment with Gianna or the Hospital with Shae. Shae was fighting for her life and was in a great deal of pain. We did everything in our power to comfort her around the clock. We were virtually powerless to help her. The one thing that we could offer was touch. So we held on to her with everything we had. The experience felt to all of us like a prison sentence and we didn’t know if we’d ever be free to bring our baby home. Then in April, it happened. Shae had largely recovered from her surgeries to the extent that no more were scheduled and she was safe enough to go home. She left with a cast around half her body, a feeding pump around the clock through a G-tube, Oxygen 24/7, heart monitor, oxygen monitor, breathing treatments, medication around the clock, and weaning off of two narcotics due to surgery back to back. But we got to go home, and it was the most freeing moment of our lives. Our home became like a medical facility. We were exhausted and depleted. Yet layer by layer, she got better and our new normal improved year by year. We had no guarantees that she would walk, eat, or speak, but we never gave up hope. It’s enough to watch your infant child suffer and struggle for life. Our pain was compounded by all that we witnessed going on around us in the hospital. Single parents unable to be present during the day, and giving all they had at night to their children. One newborn baby girl with a heart condition and two married parents who completely abandoned her, unwilling to care for her through her condition. Babies with intensive medical issues and disabilities. Babies who would die on our floor. The whaling of children post-surgery. The constant beeping of machines alerting the doctors of emergencies. The doctors, the nurses, the staff, the volunteers were all heroic in their efforts to care for every child. But there just were not enough hands to hold them when they needed more than medical attention. There simply wasn’t enough support to cover each child. The saddest thing I’ll ever see is a full crib and an empty bedside. Children’s Hospital is a miraculous place. World-class physicians giving themselves to the most noble cause for the most defenseless in our society. The bright colors in the building represent the organization’s hope and persistence for children with life-threatening illnesses. They turn no child away and deny no one care, regardless of their ability to pay what would be astronomical medical bills. In spite of everything, we could not have been more fortunate for our parents, friends and volunteers who gave us moments of respite. The fact that Shae had two engaged parents and that my work allowed us to avoid financial hardship while this went on was a blessing that not everyone receives. Relative to our circumstances and our personal decision to have a child in spite of what we might go through, we remain grateful. When we were discharged from Children’s, Ciera and I made a vow. We promised each other that we would not forget the children and families we left behind who would continue to struggle, those that didn’t get to bring their babies home or the unborn children whose struggles had not yet begun. That means more to us than just thinking about them and wishing them well. We vowed to make a difference. Today, Shae is 11 years old. She is still G-Tube fed at night but eats regular meals orally during the day. She is (very) verbal, and has the best memory of anyone in our family. The suffering child who was born into constant misery has evolved into the happiest person I know. Despite the work of multiple Geneticists, she has no diagnosis. She is Shae. That’s all we know, and she radiates with joy. Developmentally, she looks and functions at a level about half of her actual age. She has cognitive as well as speech delays. She laughs constantly. She is funny. She is sweet. She is loved and adored by the world, including her big sister, who is her friend and protector. Shae asks me how my day was every time I come home and asks about the people who work at Oxford Road by name. She plays basketball in the Special Olympics. In February, I took her to the Father-Daughter dance at her public school. No child passed her without greeting her my name or offering her a hug. One young girl looked at me and said, “Shae is the most popular girl at our school.” This child has become a gift to our family and our community beyond anything we had dared to dream. In 2013, we were stable enough at home that Ciera encouraged me to go out on my own and start a company, Oxford Road. One small thing we’ve done as a company is committed a monthly donation to Children’s Hospital, and to increase that donation in proportion to how many people respond to the ads that we place for our clients. We’ve been able to give close to $20,000. I take pride in that effort, but it simply is not enough. Through our personal experience with Children’s Hospital, we know there is a tremendous void left between the number of babies who need to be held and the number of people available to hold them. We have begun collaborating with the team at Children’s Hospital Los Angeles to make a real dent in this cause by connecting more volunteers to more children in need. Surprisingly, there are enough volunteers willing to hold children, but there are no funds to create an organized program within the hospital to facilitate training and management of that program. They have the same demand as when we left, and the supply is ready and waiting. But to fully solve this problem in our community, we are on a mission to raise $300,000, allowing a full three years of funding for the program. This will allow Children’s Hospital Los Angeles to hire a full-time administrator to connect the available volunteers with the children in need. We are calling the program, “The Koala Corps.” For us, this symbolizes the relationship between a nurturing mother providing comfort and her young. Not to mention, Shae often asks Ciera to hold her, and says, “I’m your Koala.” This initiative is being spearheaded by my wife, Ciera, supported by the team at Oxford Road, and in collaboration with the CHLA development staff. Once we raise $300,000, then the real work can begin. I am convinced that the deep-rooted joy Shae expresses everywhere she goes is grounded in the foundation of love from her most formative years, having a mother to hold her every day during her greatest struggle. That love has compounded and resulted in a person who is now a gift to the world. Now, I’m asking you, will you join us? Learn more about the program through our Facebook page. Make a donation to our team at the Children’s Hospital Walk and Play Fundraiser on June 2nd. Email Ciera directly at help@koalacorps.com if there are other ways you would like to help. At the end of each Oxford Road weekly newsletter, we close with the words “Influence Responsibly.” The Koala Corps is a good start. Hope you can join us. Thanks, Dan
JOIN THE KOALA CORPS
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May 16, 2018
newsletter
newsletter
By: Grant Durando It’s a bright time for performance advertisers. The strong, foundational media types—TV, Radio, and Digital—are all performing well and at scale. There are more arrows arriving in the performance advertiser’s quiver that lack scale for now, but find their places as complementary performance assets, like Podcasts, Streaming Audio, and OTT/VOD. Then, of course, the bleeding edge of performance media: Smart Speakers. Between Amazon, Google, and Apple, the Smart Speaker hardware market is remarkably consolidated. However, due to the variety of these speaker’s abilities, skills, and the increases in AI capabilities, the amount of content you can access and interact with is expanding wildly. The versatility of use and wide-ranging applications for these devices could explain the meteoric rise of adoption; individuals reporting ownership in the US has boomed from 7% in 2017 to an estimated 18% (51M people) in 2018, according to Edison Research’s 2018 Infinite Dial Study. This tremendous growth could quickly allow advertisers a solution for reaching individuals, mainly A18-34, in the comfort of their homes. After all, 50% of them don’t even own a radio in their home at all (Edison). When analyzing the potential value for any burgeoning media type, it’s important to consider scale, content, format of advertisement, and attribution, both on delivery and conversion. Scale seems to be a limitation that is organically becoming less of a concern. In thinking of content, it may be helpful to consider the nearly boundless potential of what could be programmed and executed on a Smart Speaker. There are the expected content types that would be included on an audio-driven device, such as Terrestrial and Pureplay (Internet) radio, your local AM station, favorite Pandora station, that podcast that you couldn’t finish on your commute, and your classic party playlists from Spotify. Again, those are not surprising, and you could access just as much on your smartphone. It is upon consideration of the unexpected media that can be played from these devices where tremendous value could be realized for performance marketers. Major news outlets have begun integrating “Flash Briefings” into the playback features for Alexa and comparable short-form, headline-driven news segments are appearing on Google Home as well. By integrating a pre- or post-roll advertisement, an advertiser is able to integrate nearly seamlessly with a trusted news source at the moment when a consumer is at home and leaning in to concentrated, detail-based content. It’s hard to imagine a consumer readier to convert. Unexplored media territory is only bound by the imagination. For example, a voice-based game (such as Jeopardy) could reward top contestants with exclusive promo codes to e-commerce sites. In another example, weather reports could offer you a new umbrella with free next day shipping if it’s supposed to rain in 3 days. While TV and non-endorsement audio, such as pre-recorded radio ads, are clear breaks in content, new media formats and the corresponding variety in advertisement placements could forge the way for Smart Speakers to be the new ‘native’ darling of the performance advertising universe. At the media, advertiser, and agency level, attribution is another area for innovation when it comes to Smart Speakers. The largest change in attribution will be the removal of the click in an online, connected environment. Currently, for digital and other “online” media types, the click is relied upon as a method of tracking interest, intent, and in some cases it’s a method of valuation for the media itself. The alternative to the click is the method that is now commonplace to offline performance advertisers: the vanity URL or promo code. While that method is solid (because it’s virtually the only way to track redemptions on a given placement), it leaves room for users to convert without being tracked appropriately. So, where the click reigns supreme in online environments, and promo codes, vanity URLs, and spike-level models (mainly for TV, and not to be discussed in detail here) dominate offline attribution, Smart Speakers may offer an alternative for its advertising attribution efforts. Since all Smart Speakers are required to be linked to the hardware’s parent company (Google, Amazon, or iCloud accounts), there’s suddenly a direct link between a listener’s shipping address, (potentially) payment information, and even shopping history. It’s still conjecture to say that Amazon would allow credit card and address information to be securely passed through to an e-commerce site, like Quip, but it’s not too far of a leap to say that, in the least, you’ll be able to order products advertised on the device if they are carried by Amazon, as you are already able to order, by voice, products on Amazon. The only difference between the status quo and this projection is the fact that the product would be advertised and ordered via a specific skill, as opposed to on an ad-hoc basis, and thus could theoretically be tied back to the advertising placement and properly attributed. The even larger leap comes if Amazon, Google, and Apple can sustainably integrate their payment services across multiple e-commerce back-ends (sounds a lot like a role that Paypal could fill, doesn’t it?). If that could be accomplished securely, you could have orders coming in from voice directly and securely to an e-commerce website. For now, though, the space is too diversified (across three different major corporations with their own payment platform ambitions) to see this as a near-term revelation. One more method that is less intrusive and requires minimal Personally Identifying Information (PII) would be a call to action that goes something like “Ask Alexa to text you an exclusive link to get healthier teeth”, which upon verbal request would text you a vanity URL that would a) apply your discount and b) allow for attribution on the specific placement. This could be on the very near-term horizon, given its PII risks and information transfer. Smart Speakers have already demonstrated their potential for scale and mass adoption. They’ve also begun to show the varieties of content that could be possible with creative minds and minimal production dollars. With that variety and audience engagement, new ad units will emerge with corresponding attribution methods, which could look very unlike anything that is currently in the performance marketer’s arsenal. The simpler integrations have already become available to the marketplace (if you know where to look), predominantly from major, larger media companies, and like other emerging media types, this is high time to begin exploring and evaluating the inventory to assign performance values and, correspondingly, appropriate pricing. It’s exciting to note that select Oxford Road clients will be among the first to engage with these media and audiences in the coming weeks and will be actively experimenting with the new units (and working with networks/platforms to collaboratively ideate new units) as they arrive in the next 6-12 months. Smart Speakers represent a new dawn for audio that will surely allow advertisers to hit an otherwise unreachable audience, while also doubling down and increasing reach on pre-existing media buys, like podcasts, radio, and streaming.
SMART SPEAKERS ARE A NEW DAWN FOR AUDIO
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May 9, 2018
newsletter
newsletter
By: Adam Faughnan, Director of Offline Marketing, Credit Karma The ‘it’ was January 2016 marketing spend and usually for a marketer this would be positive news. Especially for one who has worked at startups where the burn rate could only be higher if we were literally burning cash to heat the building. The sense of dread was more related to the fact that it was December 16th and spending an additional $10 million in a month while measuring ROI was about as easy as working on the Pepsi social team after Kendall Jenner healed the racial divide in America with a commercial. But, I stayed stoic and responded calmly to the CMO that it should be doable as long as we were able to relax our measurement requirements. I quickly went to work. The goals were aggressive. The marginal efficiency had to stay within a tight range. But we had never spent at this level in one month before. It is always fun to spend money (my wife will attest to this) but less fun when you are traveling to Ireland in eight days and you need to ramp up multiple tests while figuring out ways of measuring them. I asked our TV agency for some scenarios. They had been planning January for the last month. At various levels of spend, what would we expect to be the difference in reach and frequency? What would the separation be between spots on each network? What creative rotation should we use to maximize response? What is the optimal mix of 15 and 30 second TV spots? What additional networks or tests would we consider at different spend levels? To their credit, they moved very fast, worked a lot of late nights and came back with a multitude of options. Then came the fun part. I will admit I am not the best at responding to every sales email I get (tip for salespeople- don’t send the exact same email to the CEO, CMO, VP of Marketing and me and expect a response). Now I could email vendors and ask for quotes, but only if they got back to me within 24 hours with a clear proposal, dollar investment and the lowest CPM they could offer. Things that seemed a little crazy a few months ago (hello movie theater advertising!) suddenly had traction because you could get a fire-sale CPM, Nielsen ratings and do hold-out markets locally to try and determine ROI. Obviously, every test wouldn’t turn out ROI positive but the “what do you have to believe?” had to be there. Is it possible, with this target audience and this CPM, that you would get a response rate that would be ROI positive, given all historical testing? Tests that were being mulled for Q2 of the following year were quickly moved up. The target was a younger demographic. Cord-cutters (selfish millennials who I suspect were still using their parents’ cable log-in) were flocking to Hulu and YouTube. Committing large investment amounts during a seasonally weaker period for advertising allowed us to secure rates that were usually not possible. Again, hold-out markets were used to measure response. While typically I would focus on local match market tests to accurately measure incremental response and marginal cost, the goal was now to drive as much acquisition as possible while trying to get an understanding of response. Podcasts and YouTube endorsements were quickly ramped up and measured using vanity URLs. While the attribution multiplier was still slightly murky (like a muddy puddle), measuring podcasts against each other for efficient response would enable future testing. The final piece of the puzzle was an attribution survey we had been running on our registration flow that was quickly updated to include additional testing options. With our high level of traffic, we could establish some baselines in December before measuring changes in January once we turned the media on. All media tests were lined up, markets allocated, invoices signed, legal approvals procured in eight frenzied days. Then, for a real challenge, I took three kids on a ten-hour flight (two of them on laps) before the age when you should shove an iPad in front of them and tell them you would see them in Dublin. Who says offline marketing isn’t exciting? Key Takeaways – Testing: Despite a lack of lead time and a broad goal of crushing the acquisition forecast, it is still important to set up tests in a (SMART) way – specific, measurable, achievable, relevant and time-bound. – Pricing: It can sometimes work in your favor to approach media companies at the end of the quarter with a low rate proposal if they have unsold inventory they are looking to shift. – Attribution: Testing multiple platforms simultaneously can lead to difficult attribution but can also give you insights that will enable future tests (Hulu showed enough promise to launch a future test later in Q1). – Ubiquity: Appearing everywhere in a defined period of time can be expensive but does have its benefits. By ramping spend in TV, Radio, Podcasts, YouTube, Hulu and Movie Theaters, we experienced an up-weight effect for our overall response for both Offline and Digital
WHAT IF WE DOUBLE IT?
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May 2, 2018
thought-leadership
thought-leadership
By: Oxfordroad Audiolytics™ Score: 68.17% *AUDIOLYTICS™ IS OXFORD ROAD’S PROPRIETARY METHOD OF MEASURING AD COPY ACROSS 71 DATA POINTS – THE MOST COMPREHENSIVE SCORING SYSTEM IN THE MARKET – FOR MAXIMUM CONVERSION SO THAT EVERY MEDIA DOLLAR ACHIEVES OPTIMAL IMPACT. **DUE TO RESTRICTED DISTRIBUTION OF TRADE SECRETS, WE CANNOT SHARE ALL 71 SUB-COMPONENTS BUT WILL REFERENCE SELECT OPTIMIZATION LEVERS BASED ON THE 9 KEY COMPONENTS OF AUDIOLYTICS™: SETUP, VALUE PROPOSITION, POSITIONING, DEMONSTRATION, SUBSTANTIATION, OFFER, SCARCITY, PATH, AND EXECUTION. Advertising Jingles. Marketers have used them for nearly 100 years because our brains are hard-wired to remember rhythmic elements (you can listen to the first radio jingle here). When done right, jingles can be a potent way to cement your brand deep into the temporal lobes of the consumer. Just try to say “Nationwide is on Your Side” without singing the song. Memorable jingles are quick, rhythmic, and reinforce your brand message. However, in the case of this week’s creative breakdown from Wayfair, we will see how a jingle can make an already-weak message even less impactful. While the lyrics and message aren’t as clear in the “Done is Fun” spot, there are some things we like. What Worked:  Value prop – If you can get past the music, the value proposition is extremely clear. Wayfair helps you finish your decorating projects quickly, easily, and, according to the girl holding up her blocks, it’s actually fun. This is reinforced by the visual montage of users crossing things off their lists so they can enjoy the feeling of “done.” It feels so good you’ll spontaneously want to dance. Demonstration – “Easy as a click and then comes quick.” This ad does a great job of showing how the process works. From customers purchasing on their phones and tablets to the delivery man dropping off the purple packages, we see the entire process. There is a sequencing issue here in that the ad begins with customers opening their packages, but while the Audiolytics™ framework takes into account the order of the message points in an ad, it is far more important that message points are PRESENT than in the right order. Path – While there is no offer, the viewer knows how to take action and “bring home the feeling” by simply going to Wayfair.com. The path is reinforced with an ending title card displaying the website with a cursor, along with a 1990’s mouse click sound effect added for oomph. Needs Improvement: Setup – The spot fails to grab our attention. Remember that to get the audience’s attention, you’ve got to be more interesting than the infinite number of alternative options in the physical world or competing screens. An overhead shot of a woman walking upstairs with a package just doesn’t do the trick. In the first seconds of the ad, they establish that Wayfair will help you get the “Feeling of Done.” But they should have started by identifying the problem. How about showing the montage of where the actors started; empty rooms, outdated furniture, etc. Execution – This is where the ad falls apart. A jingle should reinforce the primary brand message in a quick, rhythmic way. In this ad, Wayfair is using their “jingle” to do the heavy lifting of delivering the ad copy for the lion’s share of the ad, diluting the core message. They would have been better served by using a clean voice-over with the music bed underneath. The jingle’s hook (The feeling of done – and done – and done) could have been added to only the montage of Wayfair customers basking in their “doneness” towards the end to reinforce the value prop. Let’s also remember that millions of people are likely to see this ad with the sound off, and there is no meaningful text to get a clear sense of their value prop. It’s nice to display your name, but wouldn’t it be nice for them to know something about you while you’re at it? Substantiation / Positioning / Offer / Scarcity – These are all Key Audiolytics™ components. We have 71 Sub-Components, which most people are unable to balance in a :30 commercial, but when you altogether skip 4 pillars, we’re bordering on malpractice. If a brand decides to create a jingle, brevity is the price of clarity. The “Done is Fun” Wayfair ad would have been a lot more clear if they had simply ran a traditional VO over a sound bed. However, by attempting to be clever, they sacrificed clarity to interject something that really sounds less like a jingle and more like a terrible pop song into an already problematic ad (from an Audiolytics™ perspective). This is where advertising gets into the wrong business. A pop song is held to a higher standard of quality than a typical jingle, and the Wayfair song becomes a distraction because it’s almost appealing but falls short of what you’d expect in a “real song.” It’s better to stay within your lane or license someone else’s music (like McDonalds did with I’m Lovin’ It) than to attempt to write a song like this and fall short. Doing so suggests you’re willing to sacrifice quality, which is death to a brand – especially one like Wayfair. Yes, humans remember things better if they’re in song form, BUT if you don’t have clear,  memorable lyrics, you would have been better off without any music at all. Only time will tell whether or not Wayfair will heed the advice of the almighty Influencer, but for now, the analysis of this ad is done, and done, and done.
DONE IS FUN, MAYBE
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April 24, 2018
newsletter
newsletter
By: Dan Granger Now where were we? Oh yes, your tests are failing, or at least not showing a path to scale your media as far as your goals require. We’ve identified the mismatch between the deadlines you dictate for your investments before acceptable performance is realized, versus the deadlines you’ve articulated to the audience in your commercials (typically, no deadline). So let’s look at the solution that should allow you to bridge the gap: The technical term is Tentpole Marketing, and it’s been under our noses all along. You have already seen it and mostly steered clear. You might even dabble in it around Black Friday or on digital channels where you think no one will really notice. Either way, it’s probably not a core part of your growth strategy. Tentpole Marketing is simply event-driven marketing. It’s about building your marketing calendar around key events throughout the year that gives consumers a good reason to buy at that time. Examples include major gift-giving holidays like Valentine’s Day, Mother’s Day, or Christmas. Consider seasonal or weather-driven events. Product launches, industry events, made-up events, little-known holidays like Work Naked Day (Feb 1), Talk Like Yoda Day (May 21) or Pluto Demoted Day (Aug. 24). Yes, those are real. A little mental exertion can find a reason why one of these infinitely interesting and prevalent events can give you the excuse you need to throw your customers a party. In Audiolytics™, we prefer the term “Scarcity” and break it down into two primary groupings: Organic Scarcity and Artificial Scarcity. Organic Scarcity is the obvious stuff. You already know what it is for your business because it’s when everything works better based on pre-existing events in the market. If people are 50% more likely to buy between Thanksgiving and Christmas, then most of your work is done. You just need to plan accordingly. Artificial Scarcity is a bit trickier. It means that the market has no known reason to buy from you during a fixed period, so you create a reason. That doesn’t mean lie. It often means you have an opportunity to create. To make an event real by speaking it into existence. I had the great fortune to work with LegalZoom for many years, starting with their first offline campaign in 2004. I take none of the credit because I was simply one of many caretakers to a great idea on top of a great company. The geniuses behind the brand decided to invent, “Start Your Business Month.” There never was one before they decided to give it life. It was masterfully executed. A theme that was motivating around the start of the New Year, when people are poised to venture out but need a little push. A special offer that truly is better than last month’s and the one to come in the month following. A deadline. Not one you keep to yourself, but one you share with the audience. Plus specialized web assets, videos, emails, PR, etc. – all of it designed to amplify the promotion. A fully integrated push around this simple idea – that you have a dream and NOW is the time to pursue it. January is that time for you. LLCs, S-Corps, C-Corps, DBAs and more. Come join the fun and be a part of “National Start Your Business Month,” now through January 31st at LegalZoom.com and get a 20% discount on your free business formation documents when you use promo code, “Launch.” It was brilliant. Better than that, it worked. Rather than cheapen the brand, it strengthened it by demonstrating an alignment with the felt needs of their customers; small businesses. This concept has helped launch many thousands of companies while being a boon to sales, and a dependable annuity for its stakeholders for more than a decade. So why doesn’t everyone do this? The common causes for avoidance typically come down to pride and difficulty. Let’s deal with pride first. It requires humility and acceptance that we may not be the special snowflake who simply announces to the world that we’ve made a better mousetrap and watches the customers stampede through our door. We don’t want to look foolish, desperate, or in a hurry. We’re building a brand for the ages. Quite rationally, we even want to avoid transaction-oriented deal shoppers who are easy come, easy go and don’t always provide the best LTVs. So we avoid the types of conventions that will drive stronger performance by a given deadline, even though deep inside, we know it will work. My advice on this is to test this test model. It does not have to make you look cheap. In fact, who doesn’t love a deal, when there is reason to believe in it. There must be discernment applied to make sure that it matches the brand and remains credible. But these things are not mutually exclusive. It’s generally a lack of persistence and creativity that cause people to tap out before finding the right balance. The second is difficulty. Changing out landing pages, getting agreement and buy-in on an offer, making it a better offer than you have in some high performing digital channels, changing your ad copy, changing it back, coming up with a theme, protecting the brand, coordinating all of the deadline-driven execution parameters amidst the backdrop of an already crushing workload. You don’t need another battle, and so operate on the hope that all will be well without so drastic a change. This is not a recommendation that you truly do anything that diminishes the brand. You do not need to tell half-truths. You do not need to compromise your real principles. But can we just be honest with each other for a second? Are you a performance marketer or not? Are you testing new channels expecting that it will hit a sales metric or not? Do you have the budget to plan media buys annually, and without the pressure of tying it directly back to product sales, or not? If everything you are doing is working and you know you’ve got headroom without going there, then by all means, carry on. But if you’re looking to “test new channels” but can only commit for a short period of time to “see if it works” or “has clear potential to work”, then for heaven’s sakes, will you please notify the audience? In Review, here are the key components for your Tentpole Marketing event: Purpose – could be artificial or organic. But there must be a reason for the season. Offer – and a better one than you provide before, after, or elsewhere. Don’t cheat here. Google will rat you out every time. Deadline – Don’t just have it. TELL THEM. Shout it from the rooftops. Announce the promotion at the top of your ad. Remind them 2-3 times of when the offer will expire. Support – Do what you can to market around it. Use it to boost your other channels. Digital, Email, Display, Social. Build specific landing pages and let the world know. You will be glad when you see that all boats truly do rise. Media Flighting – This is a time to hit the gas. Higher frequency than usual. Escalate your frequency even higher the closer you get to the end as the increased repetition will reinforce the perceived urgency in the mind of the audience. Let them know it’s their last chance and remind them vigorously. Test, Test, Test! You’ve got the wind at your back finally. Now do something with it. Don’t run test media under flaccid circumstances. Use this time to try new channels. If it doesn’t work during your promotion, forget it. This allows you to circumvent the gut-wrenching process of “waiting for the ramp”. When you see the lift in existing channels vs. typical performance, you can project what performance will look like between this and your next promotion and if the media will work without the extra help. Even if it will not, at least you know where to return and you’ve gotten three times further than you would have with your former testing approach.   So there you have it. A recipe for testing media and for enhancing the media you have.
THE LEADING CAUSE OF DEATH IN NEW MEDIA TESTS (AND HOW TO PREVENT IT) PART II
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April 17, 2018
thought-leadership
thought-leadership
By: Dan Granger Your spouse needs you to call the contractor but doesn’t mention your bill is going to double if you don’t call today. The principal leaves you a voicemail and fails to mention they are deciding if they will expel your kid or not in the next hour. Your boss wants to see you but didn’t mention your job is on the line, and the longer you wait, the less likely you are to keep it.   These are examples of situations where it would have been nice to know the stakes were about to change drastically, if you miss a deadline. Of course, no one would really let something this important go without stating what was on the line was time-sensitive. Except for you and 99% of the professional marketers I’ve met in my career. SO WHY DO WE TEST AD CAMPAIGNS FOR A LIMITED TIME, BUT NEVER MENTION A DEADLINE TO THE AUDIENCE? This is a rookie move made by professional performance marketers time after time, and nobody talks about it. Brand new marketers come to offline and hope that it works like digital – turn it on and off on a moment’s notice. Or they think they’re taking a big step by running a two-week test. Sometimes, the more seasoned will run a 90-day program. But over and over again, advertisers enter into demand generation channels like Podcast, Radio, and TV with a limited budget, over a fixed period of time, with the intention of measuring results and then continuing, only if it works. But they neglect to match the deadline for a special offer on the channel to the scheduled end date of their time-sensitive media commitment. It’s like they’re keeping it a secret. But sadly, this move isn’t limited to rookies. This article is as much a confession as anything as I have experienced and battled the issue with advertisers who just finished their Series A, all the way through publicly traded companies and Unicorns who are looking to expand their marketing mix. It’s a constant struggle for anyone trying to balance performance and scale. No one is talking about it, and it’s making me crazy. So rather than skirt the issue, let’s address it head-on. This is not about hunting for the next great media bargain. It’s about making more new channels perform like the last great bargain you found, even if they are not. That’s the mission of Oxford Road – best-in-market performance at maximum viable scale. Let’s get some nuance out of the way: 1. Purchase Cycle: If you’re selling a B2B software solution with multi-year contracts, your approach and expectations should be wildly different than if you’re selling pizza. 2. Historical Buying Patterns: The market behaves differently toward Floral delivery around Mother’s Day than it does homeowners insurance in June. There’s a reason that before bed-in-a-box companies started getting all the attention your local mattress retailer made a big deal out of Labor Day. And there’s a reason that even Jon Hamm selling Mercedes-Benz still throws in a tag about the manufacturer’s latest promotion. The market has been trained, over the course of decades, that there are specific time periods to make certain types of purchases. Whether it was the marketer or the market who started those patterns doesn’t even matter. They are there, and they are real. Questions to ask yourself when setting expectations around a new test: 1. What is the date that you will determine your campaign was successful or not? 2. What is the date that the audience is incentivized to respond by? 3. What are we willing to do to bridge the gap between the two? (Let’s assume your media test is going to run for 30-90 days) Now pause to consider the insanity of expecting performance of your typical 30, 60, or 90-day media test to drive peak performance within that window. We typically slap on an offer code at the end of a spot but give no reason for the sale, no deadline, no urgency whatsoever. I get it, you don’t want to be a hype machine, with the whole “Sunday, Sunday, Sunday” bit. You’ve got a brand to nurture. But if you don’t have the money to budget specifically toward brand building, and this is really about executing a performance strategy in a way that you can stomach, you’ve got to look seriously at your options. If you’re going to run media tests for a fixed period of time, you need to synchronize your flight dates with your execution strategy so that the audience knows what time you turn into a pumpkin. Running for 60 days, wasting a bunch of money, then retreating because your evergreen message didn’t pull within the timeframe. Tragedy. Do you know how many TV and Radio programs never survived the first test or scaled because they got stuck in the evergreen-promotional strategy conundrum? It’s sickening. “OK,” you say. “But what about the tests we’ve run that were successful right out of the gate and have now become a core part of our marketing portfolio? And what of all those brands who don’t deal in time-sensitive promotions, but seem to be doing just fine?” Here are the possible reasons: A. The product is so good that people will literally drop everything and try it now, even if they’re not currently looking for that type of solution. B. It’s not working as well as you think, or nearly as well as it could. Let’s check back six months into the next recession or when the board starts pushing much more aggressive CAC goals. C. You (or they) have built a marketing program on a foundation of highly exceptional media assets. In other words, just because you listen to podcasts and have seen success for yourself or other brands, it’s a TINY market. True performance marketers can only spend hundreds of thousands of dollars per month against a reasonable KPI if we’re using Podcast as the example.          That’s because the market demand hasn’t driven pricing up to its potential value, YET. Or you’re advertising on conservative programs where most big brands won’t go. But wait until you try to push those metrics into mainstream media. Wait till you’re spending millions or tens of millions of dollars per month on television and see how those metrics hold up on a channel-by-channel basis. There are a lot of great performance channels that give you an illusion of how media behaves for a company. But at some point, the next phase of growth becomes much more difficult to achieve, and everything starts to feel more difficult. This is Part I of a two-part series. See Part II in next week’s issue of “The Influencer”
THE LEADING CAUSE OF DEATH IN NEW MEDIA TESTS (AND HOW TO PREVENT IT) PART I
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April 11, 2018
thought-leadership
thought-leadership
By: Stew Redwine Don’t call it a comeback. -LL Cool J, Mama Said Knock You Out It was a bright cold day in April, and the clocks were striking thirteen. -George Orwell, 1984 Are you watching closely? -Christopher Nolan, The Prestige   Great opening lines immediately claim all the real estate in your mind. There is no space for anything else because it is so engaging. But all too often advertisements fail in this all-important task – replacing whatever the audience was just thinking about with YOUR idea. You have to get them interested, romance them… then you have to get down to business. *AUDIOLYTICS™ IS OXFORD ROAD’S PROPRIETARY METHOD OF MEASURING AD COPY ACROSS 71 DATA POINTS – THE MOST COMPREHENSIVE SCORING SYSTEM IN THE MARKET – FOR MAXIMUM CONVERSION SO THAT EVERY MEDIA DOLLAR ACHIEVES OPTIMAL IMPACT. **DUE TO RESTRICTED DISTRIBUTION OF TRADE SECRETS, WE CANNOT SHARE ALL 71 SUB-COMPONENTS BUT WILL REFERENCE SELECT OPTIMIZATION LEVERS BASED ON THE 9 KEY COMPONENTS OF AUDIOLYTICS™: SETUP, VALUE PROPOSITION, POSITIONING, DEMONSTRATION, SUBSTANTIATION, OFFER, SCARCITY, PATH, AND EXECUTION. The first Key Component of Audiolytics™, our proprietary formula for decoding and optimizing creative, is the “Setup.” This is your “attention grabber” or “emotional hook” or any number of ways of saying, “Hey you!” But if you spend too much time saying “Hey you!”, you’re wasting time and money. To oversimplify, your Setup should attempt to last no longer than about 12.5% of the message’s total runtime. In broad strokes, that allows each of the first 8 Key Components 12.5% of the total run time (the 9th component is “Execution,” which is the style of components 1-8). Each of these Key Components is comprised of 7-8 sub-components, for a grand total of 71 components that we evaluate for every ad we put in the marketplace. The actual word count of each section may fluctuate, of course, but 12.5% will work for our purposes here. This is a Setup executed well: Allstate  Why did they Succeed? You might be surprised that this qualifies as a great Setup given the lack of shock value the category might allow (i.e. an attention-grabbing car accident). This ad uses the setup for the correct purpose – to introduce the problem the product solves. The other use of a Setup is to signal an opportunity that is available before actually introducing the product. In Allstate’s Setup, the spokesperson names the problem of paying a deductible after having an accident. The Setup only lasts 5 ½ seconds of the ad’s total 28-second run time. Because the Setup actually connects to the product, when Allstate is introduced, the listener has been teed up to receive the information. The viewer discovers Allstate offer discounts on your deductible for safe driving. The information hits more directly because it has been properly set up. This is a Setup executed poorly… Progressive An advertisement needs to get your attention. Yes. And keep it. Yes. To what end? To entertain? To sell? Something else? First and foremost, resolve that question in your mind. What is the purpose of this commercial? The Annual Planning Brand Advertiser and the Direct Response Two-Week Test both need your attention. The longer your brand can wait for the payback, the more time your commercial can spend grabbing attention and winning the audience over. But no brand at any level has an excuse to bring up a subject that will distract the audience from the core solution your brand represents. It doesn’t hurt to do it in a sophisticated and entertaining way – the quality of your ad does communicate a certain amount of value about your product or service. BUT once you have their attention, you need to clearly communicate some really good reasons to choose YOU, and then you have to ASK FOR ACTION.  Apple knows this. Google knows this. Amazon knows this. None of them are closing with “Call now” deadline-driven offers, and many use an entertaining hook to lure you into the conversation, but all of them land on the solution they are providing to the public. It’s like junior high. You’ve worked up the courage, walked up and mustered the courage to use an opening statement that finds you talking to your crush. And, would you believe it? They’re actually paying attention to you. Acne-faced, braced mouth YOU? Now what? You ask them to the dance.
A SETUP IS A TERRIBLE THING TO WASTE
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March 15, 2018
thought-leadership
thought-leadership
By: Grant Mueller While advertisers dominating a particular media marketplace is nothing new, the consolidation of buying power and presence in podcasts is certainly a cause for notice, and potentially, take steps towards risk mitigation. Without an understanding of the market dynamic (or a firm to provide awareness and guidance), you risk overpaying in an inflated market, not getting vital first access to inventory because of a lack of buying power, and not knowing when a competitor is about to completely shut down a turf war category in the space.   As advertisers like Squarespace, Blue Apron, and ZipRecruiter absorb so much market share that they become synonymous with the space, remember that podcast advertising is only a $220M industry; not even coming close to the one hundred times larger  $22.38B that Radio claims for 2017. Because of the relative scale, there’s a potentially risky market dynamic occurring that cognizant marketers and vendors ought to observe and strategically plan against. The general principle of diversifying an investment portfolio is still valid here, but there are also ways to be proactive in securing valuable inventory, ensuring access to inventory in general, and knowing when to lock in rates for longer terms (and when not to).  Consolidation in the marketplace is not limited to advertisers, but it is happening on the network level too. There are over 400,000 podcasts, and 1-3% of those have enough scale to be significant for advertisers. This diversity, therefore, is mostly consolidated into networks. The consolidation continues down the chain in the configurations of advertisers placing and agencies representing those advertisers. To start, most major content genres one could consider are built up into networks to leverage larger, flagship shows against smaller, lesser-known shows.  A great example of network consolidation is Crooked Media, whose flagship show is Pod Save America, hosted by founder and former Obama speechwriter Jon Favreau. While well over 1M unique listeners reportedly tune in for the twice-weekly episodes of Pod Save America, there are far less tuning into satellite programs such as Pod Save the People or Pod Save the World. Furthermore, Crooked Media is a part of the network Cadence 13, and represents a large portion of their podcast inventory by audience volume. By extension, Pod Save America could, in and of itself, represent a disproportionate amount of inventory for Cadence 13, thus putting a diversified media asset portfolio out of reach for them.  Perhaps obviously, this pattern follows the age-old business principle of “80/20”, where 80% of your sales come from 20% of your customers (where, in this case, sales are ad revenues and customers are individual shows). That is not in and of itself a problem. The problem is that the space is still volatile enough that, with a simple swing of an election or a new phase in listening habits and preferences (similar to how we’ve seen a major shift from serialized narrative to true crime and politics and now, daily news), the 20% is not as static as it may be in a more established business model/media segment. Cadence 13 is not the only podcast network with this model, but just one of the many case studies. This dynamic causes a few unusual wrinkles in the media vendor space. Firstly, this causes a “seller’s market” for premium content, where talent groups with unique and audience-rich niches, like Crooked Media and Daily Wire, have the power and influence to essentially name a price (in the form of a high revenue-share or high revenue guarantee) to their potential sales representation firms (in these examples, Cadence 13 and Westwood One). If the revenue guarantee isn’t accepted by the representation firm, they’ll simply take the offer to a competitive network and be signed.  This kind of partnership leads to a trickling down of unusually high pricing for advertisers that don’t match normal market expectations. In other words, the premium paid by the network to have the shiniest jewel in the crown is passed on to advertisers (most of which, by the way, are still DR advertisers that live and die by efficient pricing). Furthermore, this creates a revenue model for the network that has a disproportionate amount of projected revenue based on a few key media assets, rather than a balanced portfolio with various revenue-producing media assets. This should read as a dangerous investment strategy for both networks and the investment institutions funding them, that, given the dynamism of the space, could create a series of bubbles and busts that hurt advertiser investment and relationships with networks due to a lack of consistency and trust. The consolidation doesn’t stop at the talent-network level but trickles to the advertisers. Here is where we define the difference between advertisers. Although both types are placing advertisements with a promo code or vanity URL, it can be said that there are true hybrid advertisers and direct response advertisers—the former being defined as running partially direct response campaigns and partially reach/awareness campaigns.  Hybrid advertisers, like Squarespace, Blue Apron, Audible, Stamps.com, and ZipRecruiter fall into this group. These are advertisers that have been engaged with the space for years, if not since the beginning. There is little to no chance that ZipRecruiter placing as many spots as they did last week achieved a positive direct ROI on a show by show basis. They did, however, buy out an entire media type from any competitor who would ever dare jump into the space, and therefore their investment, if their goal is to win the turf-war, may be justified.  Among the total paid spots that ran everywhere in the podcast universe last week, a majority of them were shared between those top 5 advertisers, whatever the reason. It stands to reason that a majority of the spend in the space is also made up of those five advertisers. Therefore, not only are networks not diversified in terms of revenue generating talent, but they are also not diversified in revenue from different advertisers.  There isn’t a problem if that status quo continues. The big five maintain their positions, talent contracts get ironed out, and the ecosystem thrives, or at least survives. There is a problem if and when something happens with the consolidated group of advertisers. If, in a landscape where 10-30% of a given network is driven by two advertisers (at 5-15% each), and if, in a downturn, those advertisers run out of VC funding, have poor IPO performances, or undergo internal reprioritization in that they choose to reduce their presence in emerging media (read: podcasts), then that marketplace takes a 10-30% immediate drop. The effects of this are felt far and wide by advertisers that are active in the space. Suddenly, long sold-out inventory becomes available, often at lower prices. Entire categories open for the competitive advertiser that is next in line. Without an advocate on the ground and in the sky providing air surveillance (read: an agency), it is much more difficult for an advertiser with a direct network relationship to 1) anticipate the changing tide and 2) react in time not to be drowned by a competitor, the market, or both.  This has happened before (recently) and willhappen again. Constant communication with networks and industry leaders helps to mitigate the risks, but for networks, the threat is very real. That is not to suggest that any single advertiser can sink the podcast ecosystem. The failure of one could raise supply so that substantial amounts of inventory go unsold with short notice. This in turn, deflates prices, leaving desperate networks who may not meet their revenue targets and have not diversified their advertiser portfolio nearly enough.  This is not to suggest a coming apocalypse. It is a reminder that podcasts are still very much in their “wild west” phase, and market fluctuations will continue —especially with volatile and nascent networks and advertisers intermingling. With the majority of advertisers engaging with podcast advertising at scale are venture funded and highly competitive, the recipe is right for constant flux in the marketplace. The key is to be working with a firm that understands these market fluctuations, and can strategically position you to protect your investments and leverage the opportunity they represent.  The market will stabilize in the coming years as more mature media companies acquire content networks and more stable advertisers continue to trickle in, but now is the time to enlist and engage experts on all sides (advertisers, networks, and agencies) in order to maintain the status-quo, not live at the mercy of the shiniest ruby, and engage with the media in a meaningful and results-oriented way.
The Undertow of Media Consolidation in Podcasts
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March 7, 2018
newsletter
newsletter
A SMART STRATEGY NEVER LOOKED SO STUPID
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February 28, 2018
newsletter
newsletter
By: Dan Granger When you’re a young pup in advertising, everything is a test. You scrape together a small budget and start playing the hits: SEM, SEO, affiliate partnerships, a little bit of Facebook, then a lot of Facebook. You place very small bets and grow them incrementally, and you can shut them down in an instant with the stroke of your keyboard. You find success so you begin to scale. These tests become core digital channels and your business begins to depend on them. You’ve had your first taste of success in acquisition marketing and it felt good — really good. But now you need to keep feeding the monkey. One day, your customer acquisition costs on Facebook get more expensive, and you’re not seeing the same returns on the same scale. You notice your keyword searches are getting a bit more competitive as you look for higher volume at the same efficiency. Panic sets in, but then you recover. You figure out a way to regain your former position, but you realize something: this cannot go on forever. You must diversify to continue to safely scale. You realize that to achieve your goals, you’re going to need to do more than just list yourself in search engines; you must create demand. Facebook helps with this, but you can’t be fully dependent on that one channel. It makes you too vulnerable and you know, at some point, there will be a ceiling. You talk to your friends and find out that brands like yours have taken the leap into audio and video, telling their stories to larger audiences. They survived the crossover into what is called “offline media,” and you realize that you need some help if you’re going to survive too. You call an agency like Oxford Road and tell us of your big plans to dominate your category. You want to know what is the least you can spend on a test, assuring us that, if it works, you’ll spend more. The difference now is that you cannot turn these channels on and off in a day like you can with digital. You have to risk tens, maybe hundreds of thousands of dollars just to find out if these channels are going to work for you. It’s petrifying. Fortunately, one of your investors has seen offline media work before and encourages you to take the leap, so you do it. During the ramp-up, everything you buy feels like a test, and you fear for your future if it doesn’t work. Not everything works, but enough does that you can see the light at the end of the tunnel. You survive, and some of these channels are really taking off. Your friends and co-workers hear your ads in their favorite podcasts, infusing you with a new level of confidence and conviction that you can take this brand all the way. However, you don’t realize that when you’re advertising on proven performance channels that are shared by dozens of other marketers for similar brands, it is less about you testing media and more about the media testing you. It is a game of “mirror mirror on the wall,” and this mirror tells you exactly what the market thinks of you. You mature as a marketer and dig deeper into your funnel, optimizing everything. By now, you have built a foundation of demand-generating media: podcast, radio, and possibly even TV. Congratulations! You’ve crossed over from tiptoeing into channels where every dollar is 100% test to actually having a marketing budget. And while the kid who got your early marketing efforts off the ground may still play a role in the company, you’ve started hiring people with a bit more experience. You’re now a steady advertiser with quarterly budgets and a roster of proven media channels, but you start to plateau again. You realize that you’re leveling off and the air is becoming increasingly thin, so you search for new media gems. They’re not as easy to discover as in times past, and it’s getting painful as new tests don’t all pan out like the old. So now what? The older I get, the more I appreciate the wisdom of institutional brands like Coca-Cola. There is a lot that you don’t have in common with Coca-Cola, but they have spent billions of dollars learning things that can drastically benefit your business, regardless of size. Not the least of these is their now-famous 70/20/10 rule. The rule is this: 70% of your marketing budget goes to proven core programs, 20% goes to test programs that are highly likely to perform similarly to your core, and the remaining 10% goes to high-risk experiments, a.k.a. “crazy shit.” For Coca-Cola, linking this 70/20/10 budget to a performance-based compensation and bonus plan for its ad agency incentivized the agency to operate in and discover unfamiliar– and sometimes groundbreaking– areas. For a performance marketer today, this budget breakdown provides a framework for navigating media in a way that ensures stability while allowing for growth by testing the fringes and exploring new waters. Most people don’t have the discipline to follow a 70/20/10 model, but you should. Like everyone else, you want to spend to the diminishing return, but when you start to hit that ceiling, it will serve you well to have a framework that allows you to protect your base and continue to expand incrementally upward. This allows you to take a measured approach to continued growth. Your core is the 70. The 20 is for things that you aren’t yet buying, but are bought by comparable advertisers. The 10 is for anything your little heart can dream of– where you can have some fun: opportunistic deals, unproven media, big ideas; tests for testing’s sake without having to handcuff every dollar to the same KPIs as your core. And the best part is that once in a while, the 10% will hit a gusher and make up for all of those previous quarters where the 10% felt like a waste. It’s not very complicated, but it requires forward thinking, planning, buy-in from multiple stakeholders across your org, leadership, and the guts to see it through to fruition. Have you started managing your budget this way? If not, perhaps we should talk.
Ad BUDGETING FOR GROWN UPS: APPLYING THE 70/20/10
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February 21, 2018
thought-leadership
thought-leadership
By: Oxford Road In 2012, Harvard Business Review’s sexiest job of the 21st century was…Data Scientist?  It’s no wonder, given today’s never-ending appetite for data. The prevalence and importance of analytics can be seen across all realms of business, and top universities have begun teaching data science as part of their curricula. Even top MBA programs are teaching tools and programming languages to prepare their students. Data and analytics have moved from almost exclusively IT and Finance into nearly every aspect of modern business. But, there is a deeper truth that few people talk openly about: data alone may do little to help your business, and when handled incorrectly can actually be painfully destructive.   The “data-driven decision making” trend prompted leaders to develop a nasty habit of looking for more data to prove any and all ideas. It became the be-all and end-all of everything. Despite this, the success of “data-driven decision making” depends less on how much data is available, but more on what you can do with it. For this model to be successful, we need to address the following challenges*:   *This is not the exhaustive list, but the most common.    Ask the Right Questions  undefinedundefined 2. Data Is Not Insight There is often a missing link between data and business value. That missing link is generating actionable insights. This occurs at the intersection of business understanding, analytical thinking, and the necessary data to prove/disprove the hypothesis. Example: You have two different CPAs for two different channels. One is for branded search at $20, and the other is for TV at $100. If you merely look at these numbers, TV at first glance is not very efficient. BUT, if you understand the interaction TV has on branded search’s performance, you will realize that the $100 CPA for TV could hypothetically come out to $60. This context is essential to deriving insights from data.    3. Garbage In, Garbage Out By now most of us have accepted that no matter what we do, we are in the business of generating data. The reality, though, is most companies do not begin with a clear data strategy in mind, whatever their intentions may be. They usually start with a big idea, rush to market and worry about cleaning up the data and building a strong foundation after the fact. If you don’t start with the data strategy in mind, you will continuously be playing catch-up, most likely generating what is effectively garbage, and digging the hole deeper as you go along.  Example #1 (the bad): You’re a marketing manager, and you’re using 15 different tools to manage a marketing campaign, which means there are at least 15 different sources of data. Each tool tells a different story, so what ends up happening is you spend three months trying to stitch 15 different outputs together. You lose time and money, and your marketing goals become less and less achievable. Your marketing strategy now becomes one of constant fire drills and catching up.  Example #2 (the good): You’re a marketing manager, and you understand that data comes first. Because of this, you first layout your data strategy that can stitch vendors together in a holistic way. So, before you go ahead and pick the “cool” new vendor, you check if it will fit into your strategy. If yes, you’re good to go. If not, you need to keep looking elsewhere. Once you activate this vendor, you start to see how your whole story moves together without having to create an entirely new project to understand the impact of this new initiative.   In short, data alone will not save you. It can be your most powerful ally, but if not managed properly, your greatest enemy. Without the above three elements, no data-driven organization can produce value. We are in the advertising business, so we have the unique perspective toward companies who have done this well, but we also see, from time to time, the results of a poor data strategy and the destructive consequences that undermine important marketing efforts. If you ever need some truthful candor on how you stack up to others in your field, we would be glad to take a look. It can do wonders for your advertising programs.   
Data Alone Will Not Save You
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February 14, 2018
thought-leadership
thought-leadership
By: Gavin Ballas Five Performance Marketing Lessons I Learned from the Grand Master   Oxford Road’s EVP Client Strategy, Gavin Ballas, reflects on his early experience working for Popeil and the lessons even the most brand-conscious marketer can learn without running cheesy late night infomercials.   I lost $25,000 of his in just one weekend.   “They’re only your friends because you have my credit card!”   That’s what he told me the Friday before the weekend started.     And who could argue with a man who sold over $1Billion in Rotisserie Ovens?   This guy was brilliant; he knew it was going to happen.   Ron Popeil is a marketing genius.   But what many may not know, he was also an incredible media buyer.   Early in my career, I was a media buyer for the famous pitchman.     Maybe you’ve heard of some of his “amazing” inventions:   The Pocket Fisherman, the Inside-the-Egg Scrambler, or even GLH 9 (Spray on Hair!).     Ok…maybe you don’t know his products…but you may know some of his catchphrases:   “Set it and Forget it”… or “Not $200, Not $100 just three easy payments of $19.95!”   Or the most famous one… “But wait there’s more…”   (FYI – He never actually said that one but much of the infomercial world credits it to him)   Over the years many have written about Ron Popeil, the King of Late Night Infomercials.   Even podcast host and writer Malcolm Gladwell has written glowingly about his salesmanship and product design.     It’s true…he insisted on a glass door for the rotisserie so you could see the food cooking.   I can tell you, watching a spinning chicken basting in its fat is actually hours of great entertainment. Really!   But salesmanship and product innovation weren’t the only pieces of this puzzle.   5  Helpful Lessons for Today’s Performance Marketers   1.   When it Comes to Media Buying, Hire Salespeople!   When Ron Popeil hired me to be a media buyer, I was surprised.   I had never actually bought media…not one pennies worth.   I had only ever been a radio salesperson. A good salesperson but not a media buyer.    But to my surprise, 8-out-of-10 of his media buyers also used to be salespeople!   To be successful in performance marketing, you’ll be buying at below-market rates.     Buying performance media often means buying at rates, and times that networks don’t want to sell.   I was shocked how much persuasion and nudging I had to do for the networks to take my (Ron’s) money.   That’s why you need to hire a smart, aggressive, and persuasive media agency that can sell media vendors on bending to your campaign’s needs.   2.   In the Media World, Past Performance is a Good Indicator of        Future Performance.   Every Friday was terrifying.   Ron would call each media buyer to review the weekend’s buys.   He’d start at one end of the hall and spend 15-20 minutes with each buyer.   You better know everything about your media buys and how to defend them.   We were buying $1-2 million in media each week when I was at Ronco.   That was across hundreds of networks and local stations.     He knew all the stations around the country intimately.  He even knew how much they were worth.   And he always knew which one of your buys was the weakest.   If you didn’t’ have good reason to have made the buy…watch out!     It was somewhat of a career highlight for me when Ron let me have it for making a bad buy!   His approach was simple:   If you received 100 orders from a station last Saturday afternoon, then   Assume the same station for the next Sunday afternoon would be 85 orders or less.   That was key when offering a rate to clear the show.  Know how much they are worth.   3.   Build and Stack Value to Create a Compelling Offer.   To create an offer that was impossible to ignore he focused relentlessly on increasing the perceived value of his offer.   He always looked for complementary items with high value as an incentive.   Once the value was high enough,  Ron could make the offer “frictionless” by taking away as many barriers to respond as possible.   When you look at your offer or your landing page, are you making it as easy as possible for a consumer to respond?   4.   Every Customer Interaction is a Sales Opportunity   Ron Popeil made $500K/week in profit from customer complaints.  Think about that!   Ron took great pains to monitor every aspect of the customer engagement,  all with an eye towards improving Lifetime Value (LTV).   There was a large customer service department whose job it was to field calls from consumers complaining about the products and figure out how to end the call with an upsell to things like chicken ties (to keep the chicken from burning as spun), cleaning supplies, even his other products like spray-on hair!   But Ron didn’t want to wait for upsells to make money,  he insisted on being profitable on the FIRST sale.     5.   The Product is the Star.   Ron Popeil understood that as good as he was at connecting with his audience – it was the product that sold itself – and that made it a business.     You will not find a group that believes as strongly in the power of an influencer or host endorsement than Oxford Road.   However, before you put someone else’s name or voice on top of your brand spend a great time and effort to make sure your product is as compelling as it can be.   Imagine, if you didn’t have the luxury of a great host endorsing your product.     Would your product stand up on its own?   Could it drive people to call or buy right now on its own merits?   Get the product or service as close to being the star before you add on host endorsements.   Ron Popeil Built a Rotisserie Oven Business into a Unicorn.   But he had 50+ years to perfect his approach to performance marketing.   I’m guessing you, and your investors don’t have that kind of time to learn.   You Certainly Don’t Want to Lose Money with a Bad Media Buy   Find a partner who has already learned from the mistakes.     Find a media partner who has depth of experience and knows your space.   Shorten the learning curve.   Need a recommendation? That’s where we come in. I know a group that’s here and ready to work with you.     “But wait there’s more…”   Call me now…operators are standing by. I Lost Ron Popeil $25,000 in 48 hours and Learned a Lot About Performance Marketing Five Performance Marketing Lessons from the Master Oxford Road’s EVP Client Strategy, Gavin Ballas, reflects on his early experience working for Popeil and the lessons even the most brand conscious marketer can learn without running cheesy late night infomercials. I lost $25,000 of his in just one weekend. “They are only your friends because you have my credit card!” That’s what he told me the Friday before the weekend started.   And who could argue with a man who sold over $1Billion in Rotisserie Ovens? This guy was brilliant; he knew it was going to happen. Ron Popeil is a marketing genius. But what many may not know, he was also an incredible media buyer. Early in my career, I was a media buyer for the famous pitchman.   Maybe you’ve heard of some of his “amazing” inventions: The Pocket Fisherman, the Inside-the-Egg Scrambler, or even GLH 9 (Spray on Hair!).   Ok…maybe you don’t know his products…but you may know some of his catchphrases: “Set it and Forget it”… or “Not $200, Not $100 just three easy payments of $19.95!”  Or the most famous one…”But wait there’s more…”  (FYI – He never actually said that one but much of the infomercial world credits it to him) Over the years many have written about Ron Popeil, the King of Late Night Infomercials. Even podcast host and writer Malcolm Gladwell has written glowingly about his salesmanship and product design.   It’s true…he insisted on a glass door for the rotisserie so you could see the food cooking. I can tell you, watching a spinning chicken basting in its own fat is actually great fun to watch! But salesmanship and product innovation weren’t the only pieces of this puzzle. Here are a handful of lessons that might well be helpful to today’s performance marketers. When it comes to media buying…hire salespeople! When Ron Popeil hired me to be a media buyer, I was surprised. I had never actually bought media…not $1.  I had only ever been a radio salesperson.   But 8 out of 10 of his media buyers also used to be salespeople! To be successful in performance marketing, you’ll be buying at below market rates.   Buying performance media often means buying at rates and times that networks don’t really want to sell.  I was shocked how much persuasion and nudging to take my (Ron’s) money. You need to hire a smart, aggressive, and persuasive media agency that can sell media vendors on bending to your campaign’s needs. In the media world…past performance is a decent indicator of future performance. Every Friday was terrifying. Ron would call each media buyer to review the weekend’s buys. He’d start at one end of the hall and spend 15-20 minutes with each buyer. You better know everything about your media buys and how to defend them. We were buying $1-2 million in media each week when I was at Ronco. That was across hundreds of networks and local stations.   He knew all the stations around the country intimately.  He knew how much they were worth.  And he always knew which one of your buys was the weakest. If you didn’t’ have good reason to have made the buy…watch out!   It was somewhat of a career highlight for me when Ron let me have it for making a bad buy! His approach was simple: If you got 100 orders from a station last Saturday afternoon… Assume the same station for the next Sunday afternoon would be 85 orders or less.  That was key when you when offering a rate to clear the show.   Build and stack value to create a compelling offer. In order to create an offer that was impossible to ignore he focused relentlessly on increasing the perceived value of his offer. He always looked for complementary items with high value as an incentive. Once the value was high enough he could make the offer “frictionless” taking away as many barriers to respond as possible. When you look at your offer or your landing page, are you making it as easy as possible for a consumer to respond?  Every customer interaction is a sales opportunity Ron Popeil made $500K/week in profit from customer complaints.   Ron took great pains to monitor each and every aspect of the customer engagement,  all with an eye towards improving Lifetime Value (LTV). There was a large customer service department whose job it was to field calls from consumers complaining about the products and figure out how to end the call with an upsell to things like chicken ties (to keep the chicken from burning as spun), cleaning supplies, even his other products like spray-on hair! But Ron didn’t want to wait for upsells to make money he insisted on being profitable on the first sale.   The product is the star. Ron Popeil understood that as good as he was at connecting with his audience – it was the product that sold itself, and that made it a business.   You will not find a group that believes as strongly in the power of an influencer or host endorsement than Oxford Road.  However, before you put someone else’s name or voice on top of your brand spend a great time and effort to make sure your product is as compelling as it can be. Imagine, if you didn’t have the luxury of a great host endorsing your product.   Would your product stand up on its own?  Could it drive people to call or buy right now on its own merits?  Get the product or service as close to being the star before you add on host endorsements.  Ron Popeil built a rotisserie oven business into a unicorn. But he had 50+ years to perfect his approach to performance marketing. I’m guessing you, and your investors don’t have that kind of time to learn. You certainly don’t want to lose money with a bad media buy. Find a partner who has already learned from the mistakes.   Find a media partner who has depth of experience and knows your space. Shorten the learning curve. Need a recommendation? I know a group that’s here and ready to work with you.   Call me now…operators are standing by.
How I Mastered Marketing by Losing $25,000 of Ron Popeil’s Money in just 48 Hours
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February 5, 2018
newsletter
newsletter
By: Stew Redwine Ad agency Oxford Road calculates high-priced spots were just 25 percent effective LOS ANGELES – FEBRUARY 4, 2018 – While the New England Patriots  lost Super Bowl LII on the scoreboard, the biggest losers of the big game may have been the advertisers who wasted some $78,750,000 with unclear messages and poor execution in their commercials, this according to Los Angeles-based ad agency Oxford Road.   Using its proprietary Audiolytics™ scoring system, Oxford Road performed a real-time analysis of all 63 national commercials that ran during the February 4 game, evaluating them based on nine key aspects.  The agency concluded that the commercials were, on average, just 25 percent effective.  With each 30-second spot costing over $5 million (not including production costs or ad agency fees, which could add millions more), each commercial wasted around $1.25 million. “Too many firms focus on getting a cheap laugh or chasing trends at the expense of highlighting their overall value proposition,” said Dan Granger, CEO of Oxford Road. “As we all know, the Super Bowl is a great platform to launch and build brands, but it must be done within the context of what the product or service stands for. When you consider how much these ads cost, it’s important to make sure these firms get the most for their money. “Unfortunately, our analysis shows that the overwhelming majority do not.”   Audiolytics evaluates nine key components of each commercial’s message including Setup, Value Proposition, Positioning, Demonstration, Substantiation, Offer, Scarcity, Path and Execution. Based on analysis from Oxford Road’s team, totals from each of these categories were weighted and combined to generate the Audiolytics score. This number is then multiplied by the cost of the estimated ad cost to determine how much was spent effectively versus ineffectively. According to Oxford Road, the ad that performed worst was the T-Mobile spot “Little Ones.”  The minute-long commercial, which aired during the fourth quarter, when the game’s outcome was still very much in doubt, delivered an Audiolytics score of just 18.3 percent, and wasted an estimated $6.4 million of its total ad buy.  The best performing ad was one-minute spot “Do the Math and Switch to Sprint” from T-Mobile’s cell phone competitor, which included the AI robot coworkers.  It delivered an Audiolytics score of 95.3 and effectively used $9.5 million of the cost of the ad.   Audiolytics is Oxford Road’s proprietary method to grade each commercial on its likelihood to drive in-market performance.  In addition to the version used for the immediate analysis, the firm also offers Audiolytics with 71 measurement categories and a detailed report identifying successes and failures for each spot. The company media planning practice relies heavily on leveraging score-based media matching, based on consumer behavior predictions founded in hundreds of millions of dollars in performance data across dozens of product categories.
Super Waste of Money: Analysis Shows $79M Squandered on Unfocused, Poorly-Executed Commercials During the Big Game
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January 31, 2018
thought-leadership
thought-leadership
Advertising professionals and journalists around the world are salivating uncontrollably in anticipation of critiquing this year’s Super Bowl commercials. Invested marketing professionals suppress the butterflies in their stomachs as they await that moment when THEIR ad is in the BIG GAME. The rest of America is simply looking forward to a break from work and sharing a few beers, snacks, and laughs with friends and family. For our part, in anticipation of advertising’s biggest event of the year, we ran an Audiolytics™ analysis on three of the top ads from last year’s Super Bowl to offer a different way of thinking about what’s ahead on Sunday, including a reality check on the value many advertisers are leaving on the table. Refresher: Audiolytics™ is Oxford Road’s proprietary message development and scoring system that evaluates ads based on 9 Key Components and 71 sub-components, grading each commercial’s likelihood to drive in-market performance. We fiercely guard the 71 sub-components that are used to generate a score and their weighting which is determined by hundreds of millions of dollars of performance data. We only speak in terms of the 9 Key Components that each of the 71 sub-components serves. These include Setup, Value Proposition, Positioning, Demonstration, Substantiation, Offer, Scarcity, Path, and Execution. The higher an ad scores in Audiolytics™, the better it performs in-market. Our target for any piece of creative is an Audiolytics™ score of 90% or greater. The Analyses: First, we look at the amount of time each ad spent persuading and do some back-of-the-napkin calculations to estimate how much of their media dollars were wasted. Then, we look at their Audiolytics™ score and give them some pointers on how to up their game*. Bud Light – “Ghost Spuds” Time Spent Persuading: 25 seconds Media Dollars Wasted: $10.8M Audiolytics™ Score: 80.34% Substantiation It’s a fanciful world, but why not boost your credibility with Spuds quoting some meaningful facts about why Bud Light is better or even referencing, or being joined by, some other high profile spirit guides from Bud Light campaigns of yesteryear? Offer Offers are often omitted from spots more focused on awareness-oriented KPIs. Nevertheless, an offer always spurs results. They could take a page from this year’s recently leaked promotion by Stella Artois. Path They showed Spuds and our protagonist at home, at a bar, and going to a friend’s house – but they never explicitly stated where to get Bud Light. It might sound obvious, but there’s a reason you see app store logos at the end of ads today: IT HELPS. Combine these directions with a limited time offer, and now you’ve got something designed to drive better performance. Audi – “Daughter” Time Spent Persuading: 6 seconds Media Dollars Wasted: $9M Audiolytics™ Score: 27.81% Setup Like most of the ad, the Setup is missing. The pain that is being solved by Audi or the opportunity their product represents is clear but unrelated to the actual product itself. It is effectively a 60-second commercial to affirm that Audi is an equal opportunity employer. While no one could disagree with the noble attempt to address an important social issue, it does so in an emotion-laden fashion that side-steps the real issue – they are here to sell a car. Substantiation Let’s evaluate this ad under the premise that the purpose of the spot is to convince you that Audi is an equal opportunity employer and that this claim will compel consumers downstream to buy more Audis. The problem here is that they are legally required to be so, and they provide no hard evidence that they are doing anything above and beyond adherence to non-discrimination laws to prove their point. Everything Else The reason this non-ad scores anything in Audiolytics™ is because it has an engaging Setup, but doesn’t connect that to the product directly. There is Demonstration of an Audi being driven AND the Audi logo is featured – but there is no path directing customers where to go. Points are earned for being customized to the parents of daughters, but it doesn’t pay that off with a meaningful link to the product itself. P.S. This evaluation is meant in no way to disparage the important movement toward equality the ad suggests to support, but the execution appears more like pandering than making a difference. Further evidence we have seen in the marketplace suggests that only a small percent of consumers make purchasing decisions based on the social good done by the company. Value Proposition trumps all in terms of what motivates a customer to buy. So, if Audi intended to use this ad as a forum to drive sales by association with a worthy cause, it failed. Not only because that tactic will not sell cars to the general public, but also because they did such a flimsy job of showing they are actually positioned to make a difference beyond just adhering to the laws of the land. T-Mobile – “Bag of Unlimited”   Time Spent Persuading: 13 seconds Media Dollars Wasted: $2.8M Audiolytics™ Score: 74.07% Positioning One simple addition to this ad’s message is positioning T-Mobile’s offer against competitors’. By taking out a couple of Martha’s off-the-wall cutaways, they could get in some additional proof points about T-Mobile’s superiority in areas that matter instead of jokes that don’t. Demonstration Another building block of a persuasive message, Demonstration of “How it works,” is vital. In this case, only 13 seconds out of 30 were used to sell. This ad wants to drive a response, that’s obvious. Showing us how should be the classic play out of the performance playbook*. Offer & Scarcity It’s the BIG game. T-Mobile has put down the BIG money. Why not make a BIG offer? It doesn’t have to be overly complex. For example, “For anyone who switches during the month of February, we’ll give you your first month of service for FREE.” Conclusion Just because it’s the Super Bowl doesn’t mean we check our brains at the door. An advertisement is not an advertisement unless it is made to sell. Audiolytics™ is made to audit how well an advertisement does that. But, maybe another way of looking at it is that some of these “ads,” like Audi’s, aren’t ads at all. And that’s ok. Either Way, NBC will gladly take your money if you decide to play ball*. Our prediction for this year’s game: Audiolytics™ scores will come down below last year’s levels, given the exuberance in the marketplace over a strong economy that shields marketers from tough accountability. *Mandatory sports metaphor
SUPER BOWL ADS TEARDOWN – TOP THREE FROM 2017
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January 24, 2018
thought-leadership
thought-leadership
By: Grant Mueller Dynamic insertion has caught the eyes of investors, entrepreneurs, and advertisers for its potential to change everything about podcast advertising. If the system can become sustainable, revenues, content, and audiences will certainly follow; changing podcast advertising from a niche media investment vehicle into a lucrative, mainstream advertising channel that could propel podcast advertising into a multi-billion dollar industry. There have been countless articles claiming that Dynamic Ad Insertion, or DAI, is the omnipotent ad-serving mechanism of Podcast advertising’s future (mostly written by DAI platforms or platform partners); and almost as many have been written about how terrible DAI is for marketers in the podcast space. This won’t be either of those. Instead, I aim to show where DAI and its associated technologies, publishers, agencies & advertisers, customers, and investors all intersect, and ultimately, who benefits when. First, a quick overview of the technology itself. DAI  describes the injection of an advertisement, usually a :15, :30, or :60 second audio spot, into a podcast upon being accessed. Whether a podcast is streamed (e.g. via Stitcher) or downloaded (e.g. via iTunes), the host file is accessed, and an ad is placed based on targeting parameters. This method of delivery stands in contrast to traditional “live”, host read endorsements that are indistinguishable (and more importantly, unremoved) from the content of the show itself. We call these “embedded” advertisements.  So why DAI? Put simply, it’s a function of scale, control, and ultimately revenue. With over 400,000 podcasts on iTunes, it would be impossible to manage podcast advertising in the same way as Joe Rogan, Pod Save America, or Ben Shapiro. Since these shows have significant (relative) scale, buying them is often done on a one-off basis, requiring phone calls, network relationships, negotiations, host onboarding, buy placement, manual verification, and buy maintenance. They are prone to multiple errors that birth inefficiencies, like hosts misreading the CTA, lack of timely proof that the spot airs (in the form of receiving an aircheck), or a scheduled drop simply not happening and having to be rescheduled or cancelled.  So, while it can make sense for an agency, advertiser, and publisher to engage in these operations when the shows are at scale, it is operationally infeasible for the same parties to execute in this way for 10,000 placements in shows that would cost, by themselves, $2 each. There has to be a better way if the industry is to scale in both ways: the big shows will continue to get bigger (corresponding to mainstream audience growth) and be purchased in the manual way, while the hundreds of thousands of smaller shows will depend on bourgeoning technologies like DAI to monetize.  Because DAI will support smaller, niche shows in their monetization efforts, it will play a crucial role in expanding the diversity and volume of all types of content and genres. This will, in turn, bring in new niche audiences to the space, which is a main draw for advertisers: using podcasts as a vehicle for exposing audiences who would otherwise remain unexposed using traditional media vehicles like digital, TV, radio. Therefore, DAI will support the entire ecosystem: content producers and publishers by injecting funding for diverse content development; audiences by giving them more tailored, niche content types to seek out in podcasts (or a reason to seek out podcasts in general); and advertisers and agencies by creating an efficient system of buying placements that can scale.  Certain advertisers will benefit more than others. As it stands, DAI functions very well for brand advertisers. It allows for content control by using wholly pre-recorded and potentially reviewable spots, whereas creative control is often a liability when it comes to embedded, native reads. Secondly, it allows for more precise campaign parameters, like DMA/Zip Code/Country fencing, which is important if an advertiser needs to run region specific marketing campaigns. Additionally, certain advanced forms of DAI serving, like Panoply’s platform Megaphone, utilize third-party data providers (in Panoply’s case, Nielson), which allow for the data-driven behavioral targeting that feels familiar to social and digital marketers.  The future is also bright for brand advertisers as the technologies that underpin these platforms advance. With new ways of identifying listeners, a reach number that is actually verifiable isn’t too far off. Correspondingly, frequency of users across a TBD, industry standard, unique identifier may be possible if the different platforms can agree to share this data through some sort of independent third party. This would complete the brand advertising puzzle: creative control, targeting parameters, reach and frequency (as a natural byproduct of verified impression delivery).  Sadly, DAI is not currently a successful ad delivery type for performance advertisers. Reasons why are only theories, but there are a few factors that could be inhibiting performance.  First, embedded ads are priced on a CPM basis, which is based in estimated downloads (impressions) a given show will deliver, rooted in a 30 day per episode average. Impression delivery is therefore uncapped, and over-delivery is a mainstay of successful podcast campaigns. Because DAI is strictly impression-based serving and is also based on a CPM, your $20 CPM will remain a $20 CPM, whereas a $20 CPM on an embedded read could easily become $10-$15 due to over-delivery. Therefore, you can gain 50% more efficiency, simply by buying embedded reads.  There is an easy fix to this, which creates a pricing conundrum for publishers and platforms. In order to participate in DAI, publishers often have hefty bandwidth fees that are due to the DAI platform. This creates upward pricing pressure, and eliminates the possibility of lowering CPMs to a level where they would perform. So, until bandwidth becomes cheaper (either through technology or through platform competition), the pricing question will remain un-addressable. Another possibility for the relatively low DR response rates from DAI delivery could be the likelihood that if you’re placing advertisements via DAI, an advertiser may not be accessing a host-read endorsement (as you may be running across multiple shows with the same spot, thereby prohibiting a unified ‘host’ as a voice). Moreover, DAI advertisements may fit neatly inside beginning and end ad markers, whereas embedded ads often go over the purchased time (a :60 turning into a 1:35, for example), which could significantly impact performance. One of the major forces at work in podcast advertising is a personalized endorsement, so by not utilizing the connection that the host has to his or her audience, an advertiser may be losing out on the key value of the medium.  In limited testing at Oxford Road, we haven’t seen this play a decisive role when using host-read vs. non-voiced spots as a variable.  Because of its importance to the podcast ecosystem, there has to be hope for successful DR response via DAI, and it’s only a matter of time before someone cracks the code. A few things might happen that could catalyze the marketplace for performance advertisers. For example, if brand advertisers find that DAI is a safe alternative to embedded reads, more dollars could be invested in DAI placements, which could reset what looks like, at times, a sellers’ market. This could push prices on both DAI and embedded placements down for DR advertisers, as brands will be able to afford higher prices on the more efficient (from a publisher-profit perspective) placements (DAI). Meanwhile, DR advertisers will be able to continue their stronghold in the embedded space while achieving efficient pricing on DAI placements that won’t drive publishers into a loss. Additionally, in thinking about how DAI will indirectly provide more fiscal flexibility to afford a direct response DAI marketplace, it is possible that organically growing audiences coupled with increased revenue from brand advertisers utilizing DAI could further stimulate an already excited investor market, leading to even more venture capital flowing into the marketplace. The cascading benefits would run full circle as new capital means more content, more new audiences, and better technology (theoretically), which would lead to more capital ad infinitum.  In sum, DAI is a good thing. It’s a necessary tool for monetizing a growing space that is as diverse as the internet, since literally anyone with a smartphone can record and upload a podcast. It’s not perfect yet, but it’s already proving to be a pivotal element to the ecosystem. As performance advertisers, we may have to wait until pricing is more efficient and the tech more sophisticated, but we’re not far away. In the meantime, as it pertains to brand advertisers, publishers, content producers, and audiences, DAI is the rocket fuel that will take podcast advertising even further off the ground. 
Dynamic Insertion Already is the Future of Podcast Monetization
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January 17, 2018
thought-leadership
thought-leadership
By: Stew Redwine This Verizon TV commercial caught my eye because it includes something that often gets left out of advertisements. Especially those that are couched as a “brand play.” Facts. Google used the same move, for the same phone, in this playful TV commercial. They’re showing you, through demonstration, and telling you, by listing specific facts, about features you care about and will benefit you – and doing it in a captivating way. Microsoft is doing the same thing with their outdoor advertisements for the Surface. There is a billboard just down the street from our Hollywood office that reads “You can take 1.73 pounds just about anywhere.” over an eye- catching building that has a tall picture of a gorgeous waterfall. Of course, you can go all facts and are left with something that has no heart and is merely a man sitting at a desk talking at the audience. It’s a delicate balancing act, but in MOST cases there is far more feels, or emotional appeals, in a piece creative than facts, rational appeals. We’ve seen a meaningful increase in performance, 15-30%, by replacing emotional appeals with rational appeals. In short, making a spot entertain less and sell harder. Audiolytics™ is the messaging model we use at Oxford Road to ensure all the building blocks of a persuasive message are in place, including the facts and the feels. Too often these two aspects of a persuasive message and any message for that matter are seen as a trade-off – you either appeal to the head or the heart. And the Zeitgeist is all about catching feels. Take a look at Ace Metrix break down of TV spots from 2017
The Feels and The Facts
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January 17, 2018
newsletter
newsletter
By Stew Redwine This Verizon TV commercial caught my eye because it includes something that often gets left out of advertisements, especially those that are couched as a “brand play.” Facts. Google used the same move, for the same phone, in this playful TV commercial. They’re showing you, through demonstration, and telling you, by listing specific facts, about features you care about and will benefit you – and doing so in a captivating way. Microsoft is doing the same thing with their outdoor advertisements for the Surface. There is a billboard just down the street from our Hollywood office that reads “You can take 1.73 pounds just about anywhere” over an eye-catching building that has a tall picture of a gorgeous waterfall. Of course, you can go all facts and are left with something that has no heart and is merely a man sitting at a desk talking at the audience. It’s a delicate balancing act, but in MOST cases, there are far more feels or emotional appeals in a piece creative than facts and rational appeals. We’ve seen a meaningful increase in performance, 15-30%, by replacing emotional appeals with rational appeals. In short, making a spot entertain less and sell harder. Audiolytics™ is the messaging model we use at Oxford Road to ensure all the building blocks of a persuasive message are in place, including the facts and the feels. Too often these two aspects of a persuasive message and any message for that matter are seen as a trade-off: you either appeal to the head or to the heart. And the Zeitgeist is all about catching feels. Take a look at Ace Metrix’s break down of TV spots from 2017
FACTS + FEELS = BETTER PERFORMANCE
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January 10, 2018
newsletter
newsletter
HOW TO GET THE BEST ROI OUT OF YOUR AD AGENCY By: Dan Granger Confessions of an Advertising Man was originally published in 1963 by David Ogilvy, and 55 years later, his words still glisten. Since its original publication, Confessions has sold over 1 million copies, and is required reading for practically every advertising class in the United States. I encourage you to read this book immediately, not just if you are in marketing or are a business executive, but also if you are anyone who intends to do anything of consequence during your short stint on Earth. There is little that can be said about advertising in 2018 that David Ogilvy didn’t already say over half a century ago, including Chapter 4, entitled ”How to Be a Good Client”. Nevertheless, I offer a modern adaptation to help you maximize the return on your advertising expense, via the proper care and feeding of your ad agency. Here it is in 10 Steps:  1. STATE A CLEAR GOAL It is stunning how many businesses, large and small, cannot succinctly articulate how they will measure the success of their advertising. Just like any other goals – keep them SMART (Specific, Measurable, Achievable, Realistic, Timely). Acceptable Example KPIs: • 100,000 new customers this year at a $100 CPA • Move from #3 to #2 in our category in market share by the end of June • Increase ROAS from $2.12 to $2.47 by EOY Unacceptable Example KPIs: • Discover new channels that deliver a $20 CPA on our $1000 product, just like the two affiliate deals we have in place that yield us four customers per year – but make it super scalable. • Find new scalable acquisition channels that will achieve our ROAS goals, but make sure they are only places that match our desired customer profile, not our actual customer profile, and that have 99% overlap with the political and religious beliefs shared by our executive team, board, and friend circles. Also, make us popular in the South. • We’re still discussing our KPIs internally, but we need to get this campaign started by the end of the quarter, whether we know our KPIs or not. 2. SHARE DATA Engaging an agency without data transparency is like asking your Uber driver to shut off their phone and put on a blindfold. If you want excellent planning, reporting, attribution – aka, good work – you must not hold back. Once you select your agency, finish the trust fall and share. Also, it helps if the numbers are accurate. Marketing is expensive, so get your best people on this; the only thing worse than no data is the wrong data. You would simultaneously vomit and cry if you knew how many millions of marketing dollars go wasted on account of poor data management. 3. SET AND MANAGE EXPECTATIONS Much of the burden here is on your agency to manage your expectations. They should never get a pass. But please, don’t expect mind reading either. If there are assumptions you make about things like risk tolerance, brand affiliations, time horizon on payback, you must communicate those early and often, so no one is ever surprised. 4. MAKE SURE IT’S A CULTURE FIT Advertising is hard. You must invest so much of yourself, on top of the financial commitments, to achieve your goals. It’s ok to want to feel connected to your partners. Some people want nothing but facts and numbers; other people value the soft skills. Communicate those preferences to agency leadership early in the relationship because most of the time, they can find the right match to work on your account. 5. DEMAND BUY-IN You want your agency to be strategic. You want them aggressive. But first, they must believe. Make sure that your agency and your support team understand your mission, your vision, and your values. Make sure they know how the sausage is made. Invite them to events where they can meet your customers. Let them work your customer service line and sit in on company events. Your agency should be an extension of your team. Your agency should also use your product or service if at all possible, and even if outside of the target demo, they should still be passionate enough to recommend to people they love. The passion they feel for your business will make them fight harder to make you successful when they are part of your story. When Oxford Road was just a side hustle, we had the pleasure of launching Dollar Shave Club’s first Podcast test. Sadly, we were too early in our development to keep them as their business scaled and consolidated their marketing partners. Years later, I feel some sadness every morning when I shave. Even still, it is better to have loved and lost. I’d like to believe that deep connection played a small part in their now famous growth story. 6. DEMAND LEADERSHIP We have a neon sign in our office that says “Here’s what we need to do.” If we are to be nothing but order takers, you should not hire us. A real agency should bring strong POVs even if they disagree with you. Especially if they disagree with you. Do not train your agency to be order takers. When they challenge you, embrace it. In fact, reward it. If they are too agreeable, speak up. The greatest asset your agency can bring is a strong recommendation, grounded in data, with the ability to execute. 7. ACKNOWLEDGE YOUR BLIND SPOTS Don’t fight it. You have deficiencies. You need a strong agency partner who won’t let you backseat drive them off of a cliff. Maybe you are too in love with your brand, so you sacrifice performance. Perhaps you are too short-sighted and believe all performance happens in real time. Part of having a partner is trust, and to be successful in advertising, trust you must. 8. MANAGE AGENCIES LIKE EMPLOYEES Let’s face it; they have a lot in common. Often your relationship with your partners -agency and employees alike- represents jobs on the line. Many of the same rules apply. Give your partners clear expectations about how they are measured. Let them know periodically how they are tracking against your expectations. When they fall short, let them know. Coach and encourage them. Give them some freedom to fail. Don’t micro-manage. If they have performance problems that might threaten the engagement, tell them so, and in no uncertain terms. “I need you to do X, by Y date, or Z will happen.” Never blindside. If you fire your agency and they are surprised, chances are you failed in your management of them. And if you must cut ties, ask yourself, “Can I still use their services for work within their skill set, while giving other parts of our business to a different firm?” Many times your current agency will work comfortably and successfully in tandem with another shop as your needs change and will work just as hard, grateful for having not been discarded. Lastly, if you must cut ties, think about it like your employees. The longer they’ve been with you, the longer you want to take to wind them down. Remember, families depend on your business, so don’t quickly cut and run from a partner who has faithfully served you and your team. 9. OVER COMMUNICATE The best way to get what you want, and not have to go through an unnecessary breakup, is to be loud and clear. If your agency is falling short, don’t be passive-aggressive. Some advertisers may make snide comments or casual digs, but never actually address the issue head-on. If you’re unhappy, give the relationship the respect it deserves. Call a meeting with the stakeholders, not just your POC, and state in crystal clear language where there are areas for improvement or relationship-threatening trends. Schedule time to revisit and benchmark progress against your concerns. It takes work, but you’ll get better performance, and feel better in the long run, knowing you were diligent about what you could control. 10. FOLLOW THE GOLDEN RULE FOR THEIR P&L You want your agency to fight to the death for your profitability and growth. So why are so many advertisers so aggressive in negotiating the fees of those that serve them? Remember: a highly profitable agency is lucky to make 2 cents in profits for every dollar of media you spend. Many times it’s under a penny. Also, consider that a good agency can help you double the performance of a mediocre one. A great agency can double the performance of a good agency. The fruit of a great agency partner can help you take a market leadership position and cause sales to skyrocket, and profits along with it. So why be stingy with a partner who can help you earn 100X their fee? Why tempt a great agency to put their B-Team on your account because they’re worried that you’re putting them out of business while they serve you? The most reasonable but uncommon thing to do is stay focused on your goal. Be clear about it. Rather than grind your agency on their fee, be generous. When they surpass your goal, bonus them, just as you would a key employee. Service businesses are so easily kicked around. Be the one that inspires them as a partner to do their best work and stand shoulder to shoulder with you as you best your competitors and surpass your goals. In closing, set goals, be clear, share information, make demands, over communicate, share the spoils of war – BUT FIRST, read Confessions of an Advertising Man.
HOW TO GET THE BEST ROI OUT OF YOUR AD AGENCY
Read More
January 10, 2018
newsletter
newsletter
By: Dan Grander Confessions of An Advertising Man was originally published in 1963, and 55 years later, his words still glisten. Since its original publication, Confessions has sold over 1 million copies and is required reading for practically every advertising class in the United States. I encourage you to read this book immediately, not just if you are in marketing or are a business executive, but also if you are anyone who intends to do anything of consequence during your short stint on Earth.  There is little that can be said about advertising in 2018 that David Ogilvy didn’t already say over half a century ago, including Chapter 4, entitled ”How to Be a Good Client”. Nevertheless, I offer a modern adaptation to help you maximise the return on your advertising expense, via the proper care and feeding of your ad agency. Here it is in 10 Steps: 1.    State a Clear Goal It is stunning how many businesses, large and small, cannot succinctly articulate how they will measure the success of their advertising. Just like any other goals – keep them SMART (Specific, Measurable, Achievable, Realistic, Timely).  Acceptable Example KPIs:  •    100,000 new customers this year at a $100 CPA •    Move from #3 to #2 in our category in market share by the end of June •    Increase ROAS from $2.12 to $2.47 by EOY Unacceptable Example KPIs: •    Discover new channels that deliver a $20 CPA on our $1000 product, just like the two affiliate deals we have in place that yield us four customers per year – but make it super scalable. •    Find new scalable acquisition channels that will achieve our ROAS goals, but make sure they are only places that match our desired customer profile, not our actual customer profile, and that have 99% overlap with the political and religious beliefs shared by our executive team, board, and friend circles. Also, make us popular in the South. •    We’re still discussing our KPIs internally, but we need to get this campaign started by the end of the quarter, whether we know our KPIs or not.  2.    Share Data Engaging an agency without data transparency is like asking your Uber driver to shut off their phone and put on a blindfold. If you want excellent planning, reporting, attribution – aka, good work – you must not hold back. Once you select your agency, finish the trust fall and share. Also, it helps if the numbers are accurate. Marketing is expensive, so get your best people on this; the only thing worse than no data is the wrong data. You would simultaneously vomit and cry if you knew how many millions of marketing dollars go wasted on account of poor data management. 3.    Set & Manage Expectations Much of the burden here is on your agency to manage your expectations. They should never get a pass. But please, don’t expect mind reading either. If there are assumptions you make about things like risk tolerance, brand affiliations, time horizon on payback, you must communicate those early and often, so no one is ever surprised. 4.    Make sure it’s a culture fit Advertising is hard. You must invest so much of yourself, your time, your finite financial resources to achieve your goals. It’s ok to want to feel connected to your partners. Some people want nothing but facts and numbers; other people value the soft skills. Communicate those preferences to agency leadership early in the relationship, because most of the time they can find the right match to work on your account.  5.    Demand Buy-In You want your agency to be strategic. You want them aggressive. But first, they must believe. Make sure that your agency and your support team understand your mission, your vision, and your values. Make sure they know how the sausage is made. Invite them to events where they can meet your customers. Let them work your customer service line and sit in on company events. Your agency should be an extension of your team.  Your agency should also use your product or service if at all possible, and even if outside of the target demo, they should still be passionate enough to recommend to people they love. The passion they feel for your business will make them fight harder to make you successful when they are part of your story.  When Oxford Road was just a side hustle, we had the pleasure of launching Dollar Shave Club’s first Podcast test. Sadly, we were too early in our development to keep them as their business scaled and consolidated their marketing partners. Years later, I feel some sadness every morning when I shave. Even still, it is better to have loved and lost. I’d like to believe that deep connection played a small part in their now famous growth story. 6.    Demand Leadership We have a neon sign in our office that says “Here’s what we need to do.” If we are to be nothing but order takers, you should not hire us. A real agency should bring strong POVs even if they disagree with you. Especially if they disagree with you. Do not train your agency to be order takers. When they challenge you, embrace it. In fact, reward it. If they are too agreeable, speak up. The greatest asset your agency can bring is a strong recommendation, grounded in data, with the ability to execute.  7.    Acknowledge Your Blind Spots Don’t fight it. You have deficiencies. You need a strong agency partner who won’t let you backseat drive them off of a cliff. Maybe you are too in love with your brand, so you sacrifice performance. Perhaps you are too short-sighted and believe all performance happens in real time. Part of having a partner is trust, and to be successful in advertising, trust you must.  8.    Manage Agencies Like Employees Let’s face it; they have a lot in common. Often your relationship with your partners -agency and employees alike- represents jobs on the line. Many of the same rules apply. Give your partners clear expectations about how they are measured. Let them know periodically how they are tracking against your expectations. When they fall short, let them know. Coach and encourage them. Give them some freedom to fail. Don’t micro-manage. If they have performance problems that might threaten the engagement, tell them so, and in no uncertain terms. “I need you to do X, by Y date, or Z will happen.” Never blindside. If you fire your agency and they are surprised, chances are you failed in your management of them. And if you must cut ties, ask yourself, “Can I still use their services for work within their skill set, while giving other parts of our business to a different firm?” Many times your current agency will work comfortably and successfully in tandem with another shop as your needs change and will work just as hard, grateful for having not been discarded. Lastly, if you must cut ties, think about it like your employees. The longer they’ve been with you, the longer you want to take to wind them down. Remember, families depend on your business, so don’t quickly cut and run from a partner who has faithfully served you and your team.  9.    Over-Communicate   The best way to get what you want, and not have to go through an unnecessary breakup, is to be loud and clear. If your agency is falling short, don’t be passive-aggressive. Some advertisers may make snide comments or casual digs, but never actually address the issue head-on.  If you’re unhappy, give the relationship the respect it deserves. Call a meeting with the stakeholders, not just your POC, and state in crystal clear language where there are areas for improvement or relationship-threatening trends. Schedule time to revisit and benchmark progress against your concerns. It takes work, but you’ll get better performance, and feel better in the long run, knowing you were diligent about what you could control. 10.    Follow the Golden Rule for their P&L You want your agency to fight to the death for your profitability and growth. So why are so many advertisers so aggressive in negotiating the fees of those that serve them? Remember: a highly profitable agency is lucky to make 2 cents in profits for every dollar of media you spend. Many times it’s under a penny. Also, consider that a good agency can help you double the performance of a mediocre one. A great agency can double the performance of a good agency. The fruit of a great agency partner can help you take a market leadership position and cause sales to skyrocket, and profits along with it. So why be stingy with a partner who can help you earn 100X their fee? Why tempt a great agency to put their B-Team on your account because they’re worried that you’re putting them out of business while they serve you? The most reasonable but uncommon thing to do is stay focused on your goal. Be clear about it. Rather than grind your agency on their fee, be generous. When they surpass your goal, bonus them, just as you would a key employee. Service businesses are so easily kicked around. Be the one that inspires them as a partner to do their best work and stand shoulder to shoulder with you as you best your competitors and surpass your goals. In closing, set goals, be clear, share information, make demands, over communicate, share the spoils of war – BUT FIRST, read Confessions of an Advertising Man.
How to get the best ROI out of your Ad Agency
Read More
April 21, 2015
thought-leadership
thought-leadership
Our CEO Dan Granger was a featured panelist at RAIN Summit West in Las Vegas. “OXFORD ROAD CEO/founder DAN GRANGER remembered the success he saw at CLEAR CHANNEL in using talent endorsements and recounted chasing down ADAM CAROLLA in a parking lot as CAROLLA was getting his podcast up and running and suggesting that his clients would work well with what CAROLLA was doing” See more here “Endorsement spots are the mother’s milk of talk radio, and they R.O.I. best as podcast ads too, according to Dan Granger from the Oxford Road agency, who places advertisers in podcasts: “We look for influence.  Engagement is deeper when you hear a human talk and give an opinion about something.”  He reports that “‘Serial’ buzz has brought a lot of attention” from big brand advertisers, “Madison Avenue starts to take notice.”
RAIN SUMMIT WEST
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January 31, 2015
thought-leadership
thought-leadership
“Dan Granger, started moonlighting in his own business, a direct marketing ad agency that specializes in audio, when he was an advertising salesman at a radio station. He landed comedian and popular podcaster Adam Corolla as a client and has doubled his agencies sales every 6-months, billing out $4 Million in December 2014” Link to Interview
Self Made Entrepreneurs interview with CEO Dan Granger
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June 2, 2014
thought-leadership
thought-leadership
Our CEO/Founder Dan Granger was featured in an interview on VentureBlend: “Oxford Road stands out in the marketplace by creating unique influencer marketing campaigns for companies such as Dollar Shave Club and LegalZoom. What marketing strategies have you had success with attracting customers to Oxford Road? We came into this company with an unfair advantage. I had ten years of advertising sales under my belt and a great rolodex of VC funded companies in the state of California that needed a solution like what we provide. So we hit the ground running with clients on day one and have grown very organically since then with referrals and the same methods of outreach we used when I worked in Radio. It comes down to knowing our clients and what they really need. Then being able to tell our story in a way that speaks to the pain they experience. There are not many people in the media world that can have a serious discussion with online marketers about offline attribution methods, creative optimization, media planning in new channels like Podcast and YouTube, etc. Our biggest marketing strength comes from our understanding and solutions to our clients problems. When their ads work, growth becomes very organic for our agency.” Link to Article
Getting Clients Under The Influence.
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March 31, 2014
thought-leadership
thought-leadership
As a partner of Oxford Road, I want you to be among the first to know that something monumental has happened. Just over ten years ago, I was struggling to make it through my first year in sales at Clear Channel Radio. I landed an appointment with a guy named Scott with a new startup at 7083 Hollywood Blvd. called LegalZoom.com. After a long due diligence process, Scott believed in his gut that a radio endorsement would work, but also had the math to prove it. With a new job, new house, and newborn baby at home, he told the executive team at LegalZoom that he’d bet his job on the campaign working. Update: It worked. Ten years later, LegalZoom’s endorsement with Bill Handel still runs on KFI. LegalZoom is now a household name – but it all started with that KFI buy in 2004. As VP of marketing for LegalZoom, Scott led the charge into Radio, TV, digital advertising, and has overseen or personally developed all creative executions. His foundation was solid. He began his career at Leo Burnett, buying and planning for P&G, and subsequently a scrolling list of other advertiser successes. If I ever needed a sound opinion on how to make a campaign work, Scott has been my go-to. Scott has also been one of my closest friends. Move forward 10 years, and now Oxford Road operates in that same building, on 7083 Hollywood Blvd. It is with great pride that I welcome my friend and mentor, Scott MacDonell back to 7083 Hollywood Blvd. to join me as Managing Director of Oxford Road. Scott will preside over our day-to-day operations and make sure that our clients have the best possible creative, media placement, analytics and service. Most importantly, he’s going to make sure the ads work. Good things ahead. Dan Granger CEO
Announcement
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July 1, 2013
thought-leadership
thought-leadership
“The secret to career happiness is to get paid to do that thing that made you weird as a kid.” Not sure who said it, but I really like that one. Every business is in some way, a fractal of its founder. So it’s good you should know a bit about me. I grew up in a suburb of Detroit, on a street called Oxford Road. It was my incubator. Winters below zero with snow measured in feet. Golden Septembers that would make a Californian jealous. I did a show on public access TV when I was six and had a poem published in our local newspaper at 10. I had a sometimes controversial opinion column in high school and some of my articles caused protests. I always loved media. Not for its ability to report about people’s actions, but for its ability to cause them. Small wonder I fell into advertising. My street, Oxford Road, was where I learned I could make decisions to ruin my own life or influence others to ruin theirs. It was also where I learned I could lead people and inspire them to be a force for good and they could inspire me in the same way. I tested everything. I learned. I worked. I optimized and I grew. I built some relationships on that street that are standing strong today. To me, that’s what really matters. We start with our best guess at how to do things and by hard knocks we learn how to do them better. During the growth process, we form relationships that never end. As an advertising agency we value people. Our relationships within our organization and our relationships with our clients and partners are important. As are our relationships with our clients’ customers. Our ability to connect with our clients’ customers is the real measure of the value we bring. Our Agency is here to provide a platform for growth. Advertising done well will do one of two things: help a good business succeed faster or help a bad business fail faster. We look for companies that are changing the world with their products and services, that we can believe in and that we will use, and recommend to people we care about. If they believe in us, we find ambassadors in all walks of life to advocate for our clients to their tribes. We influence the Influencers, then we optimize and scale our messages to the masses. If we treat the audience well, we will be successful. If not, we deserve to fail. We believe firmly in accountability. Don’t judge us by Cost Per Point. Don’t count how many sporting events we take you to or big nights on the town. You won’t be impressed. Our job is to get you more customers at a price you can afford, over and over again. We don’t value branding, creativity, or industry awards above real customers taking action. Your sales and profit are our primary goal and focus. We obsess over it. We scrutinize over every detail. We err on the side of overworking. When we hit a goal, it means we can do better. We will not stop until the world knows you, trusts you, and gives you their money. When it comes to your product or service, we subscribe to Ogilvy’s “We sell or else” philosophy. And we don’t offer transparency in advertising performance as a suggestion. We demand it. Hold us accountable and watch what we do. As we demand innovation for the clients we work with, we demand the same for ourselves. If we look and sound like other agencies, slap us. We’re going to do things differently here. Oxford Road is a path. We want your business to benefit from our quirks, our scars, and our character. I hope you’ll take a stroll with us. Sincerely, Dan Granger CEO & Founder
The Founding Letter

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