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The Influencer’s 2021 Predictions Graded
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The Influencer’s 2021 Predictions Graded

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Word of Mouth With a Modern Twist
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Word of Mouth With a Modern Twist

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April 2, 2025
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What’s a Podcast?: The Revolution Redefined Twenty years ago, “What’s a podcast?” was an innocent question—asked with curiosity, maybe confusion. Today, it’s a loaded one, with real consequences for creators, platforms, advertisers, and the future of the medium itself. “ Why does the definition of a podcast even matter? If we don’t define it clearly, we leave it to others to decide.”  Dan Granger (CEO, Oxford Road) That’s why we’re taking the question head-on with two major releases this week: In collaboration with Edison Research we surveyed over 4,000 Americans, and interviewed 30+ creators, executives, and thought leaders to propose a clear, inclusive, and actionable definition of podcasting. This is more than semantics—it’s about protecting the open, intimate, creator-first medium we all believe in. Download the White Paper Here In this new three-part documentary series, hosted by Allyson Marino (Founder, Lipstick & Vinyl), we trace the evolution of podcasting from pirate radio roots to today’s billion-dollar ecosystem. ️Episode 1: The Genesis – The Accidental Revolution (2004-2013) From MP3 uploads by the great Robin Williams to Adam Carolla’s marketing test runs, we explore the DIY spirit that launched a media movement. Featuring Ira Glass, Adam Carolla, Leo Laporte, and more. Episode 2: The Explosion – Mainstream and the Pod-Demic (2014-2022) Serial broke podcasting wide open—and brands, platforms, and creators flooded in. Then came the COVID boom, and eventually, a sobering correction. Featuring  Bryan Barletta, Pete Birsinger, the Meiselas brothers, and more. Episode 3: The Crossroads – Identity Crisis and the Future (2023-Present) With the rise of video podcasts and closed platforms, the power has shifted. Can we protect the creator-led, listener-first DNA of podcasting while embracing growth? Featuring Guy Raz, James Cridland, Dan Franks, AJ Feliciano, and more. Watch Here Listen Here: Spotify Listen Here: Apple Help Shape the Future We’re not here to gatekeep—we’re here to rally. Podcasting has always thrived when creators, platforms, and advertisers build together. So we’re inviting YouTube, Spotify, Apple, and others to help create a shared definition, an open attribution framework, and a future where the medium remains open, inclusive, and built to last. Sign the Petition Here Podcasting has never been just another media channel. It’s personal. It’s powerful. And it’s ours to protect. “This is what made podcasts special. And this is what we must preserve—lest we find ourselves defined out of existence.” Dan Granger (CEO, Oxford Road)
So What is a Podcast? We Polled Over 4,000 People, Launched a Docuseries, and May Have Started a Revolution.
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January 1, 2025
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Happy New Year! We’re thrilled to continue our audio journey with you in 2025. We don’t know what adventures we’ll face in the new year, but we’re excited to conquer them together. To kick things off (and prepare for what’s next), we’re sharing the complete 2024 archives from our weekly Influencer Editions and Media Roundtable Episodes.  Whether catching up on missed insights or revisiting favorite moments, we’ve got you covered. Here’s to a new year of growth, prosperity, promoting civil discourse, discovery, and sharing insights together.  JANUARY January 3, 2024 Influencer Edition: RIP Audio Opportunists: Brands Seek Serious Solutions in 2024: with Steven Goldstein, Founder/CEO at Amplifi Media & Adjunct Professor at NYU Media Roundtable Episode: RIP Audio Opportunists: Brands Seek Serious Solutions in 2024 ( : Spotify, Apple, YouTube) January 10, 2024 Influencer Edition: Media Roundtable Special Edition: We Nailed 9 of 10 of our 2023 Predictions – What’s Next for 2024? Media Roundtable Episode: We nailed 9 of 10 of our 2023 predictions. What’s next for 2024? ( : Spotify, Apple, YouTube) January 17, 2024 Influencer Edition: James Cridland Returns to Media Roundtable with Hot Takes CAOs Need to Know; How to Stretch Your 2024 Ad Budget; Brand-Safe News Podcast Content Media Roundtable Episode: Keeping Audio Weird: The Pitfalls to Programmatic ( : Spotify, Apple, YouTube) January 24, 2024 Influencer Edition: Marketing Maharishis Reveal What’s Wrong With Your Audio Ads; Why You Should Be on YouTube Podcasts; How New Tech Will Shape Your Audio Strategy Media Roundtable Episode: Ad Infinitum Ep. 7 “It’s All in the Execution” featuring Steve Keller and Bjorn Thorleifsson ( : Spotify, Apple, YouTube) January 31, 2024 Influencer Edition: Top Podcast Advertiser Shakes The Industry; AI’s Podcast Move Will Have You Question What You Hear and See; Oxford Road Announces a Huge Hire Media Roundtable Episode: AI in Audio – Stretching What’s Possible ( : Spotify, Apple, YouTube) FEBRUARY February 7, 2024 Influencer Edition: Nathan Aminian Sets Sights on Fixing Audio Attribution; What Rogan’s Recommitment to Spotify Means For Podcast’s Future; Super Bowl Ad Alternatives Media Roundtable Episode: Talent Drives Everything – Oxford Road lands Nathan Aminian, Rogan stays with Spotify(ish) ( : Spotify, Apple, YouTube) February 14, 2024 Influencer Edition: Media Trust is at a Record Low–What it Means for Your Audio Strategy; Curb Your Podcast Budget; Podscribe Benchmark Report Lays Podcast Data All Out Media Roundtable Episode: Can We Save The Media? Evan Shapiro and a New Fairness Doctrine ( : Spotify, Apple, YouTube) February 21, 2024 Influencer Edition: Why Big Spend Doesn’t Mean A “Sound” Strategy–Ad Infinitum Season 2 Kicks Off With A Bang; Concerned About Your Drop In Podcast Downloads? Don’t Be. Media Roundtable Episode: Ad Infinitum: S2E1 – “Sound Strategy” with Mark Pollard ( : Spotify, Apple, YouTube) February 28, 2024 Influencer Edition: Podscribe CEO Pete Birsinger joins MRT & Debunks Podcast Myths; How to Talk to Your Audience for Maximum Attention; Ad Age Shares the Future of Audio Media Roundtable Episode: Now Do This – Breaking Down Podscribe’s Benchmark Report with Pete Birsinger ( : Spotify, Apple, YouTube) MARCH March 6, 2024 Influencer Edition: Podcast Host Reveals The Secrets to Getting the Best Host Reads; Female-Hosted Podcasts You Should Be Sponsoring; Surprise! Women Like Podcasts Media Roundtable Episode: Joy, Fandom, and Writing Ads That Hosts Love with Joanna Robinson ( : Spotify, Apple, YouTube) March 13, 2024 Influencer Edition: MRT Returns with All New Industry Edition; True Crime Advertising Now Backed by Science; RIP Rooster Teeth; Joe Rogan Grows His Audience… Again! Media Roundtable Episode: Ears Wide Open: Oscar’s Audio Ad, Spotify’s Dominance, & Rooster Teeth’s Downfall ( : Spotify, Apple, YouTube) March 20, 2024 Influencer Edition: Ad Infinitum S2E2 – Network Founder Shares Secrets to Getting Better Host Reads; Celeb Podcasts Good for Your Brand?; Hala Taha Shows How it’s Done Media Roundtable Episode: Ad Infinitum S2:E2 – “Hosts Are People Too” featuring Jordy Meiselas of MeidasTouch ( : Spotify, Apple, YouTube) March 27, 2024 Influencer Edition: The MRT Recaps Europe’s Top Audio Event, Caitlyn Jenner’s New Podcast, & Amazon’s Latest Pod Move; The Ghost of Elvis Sues Podcast; What About Joni? Media Roundtable Episode: Finding New Hits – Celebrity Overload, Minding the Game, and The British Podcast Invasion ( : Spotify, Apple, YouTube) APRIL April 3, 2024 Influencer Edition: CAOs, Get A Recap of Last Week’s Podcast Movement Evolutions From Panelists and Attendees; Edison’s 2024 Audio Insights Are Here! Media Roundtable Episode: FOMO NOMO’ – Recapping Podcast Movement Evolutions 2024 ( : Spotify, Apple, YouTube) April 10, 2024 Influencer Edition: Jason Calacanis Is “All In” with the MRT; SNL, Married w/ Children, & Sopranos Alum Podcasts Not to be Missed; SXM Taylor’s Version; #SaveTheLiveReads Media Roundtable Episode: The Age of Efficiency and What’s Next with Jason Calacanis ( : Spotify, Apple, YouTube) April 17, 2024 Influencer Edition: Cumulus’ Pierre Bouvard Joins the Most Practical MRT Ever; Tis the Season for Baseball and Soccer Podcasts; Fake Podcast Ads; AI Stealing the Thunder Media Roundtable Episode: B2B and Spoken Word Media – The Special Relationship ( : Spotify, Apple, YouTube) April 24, 2024 Influencer Edition: Sonic Branding GOAT Joel Beckerman Breaks Down the Mechanics of His Craft; Your Creative Sucks & Why You Should Fix It; Spotify Not IAB Certified??? Media Roundtable Episode: Ad Infinitum: S2E3 – Branding with your Eyes Closed with Joel Beckerman ( : Spotify, Apple, YouTube) MAY May 1, 2024 Influencer Edition: What Spotify’s Quiet IAB Departure Means for Your Ad Buys; Should Your Brand Start a Podcast?; Has Audacy Made Local Sports Easier for Marketers? Media Roundtable Episode: Sounds like a Big Deal – Spotify, IAB, Branded Podcasts, and Audacy’s Sports Play ( : Spotify, Apple, YouTube) May 8, 2024 Influencer Edition: All-Star Cast Joins the MRT to Discuss Audio’s Role in Your Media Mix; The Good and Bad of AI in Audio; Media Watchdog Uncovers New Ad Fraud Scam Media Roundtable Episode: The Role of Audio in the Mix  of Communications with Andrea Stillacci and Chris Binns ( : Spotify, Apple, YouTube) May 15, 2024 Influencer Edition: Missed Last Week’s IAB Upfronts or our CAO Event? We’ve Got You Covered; Ben Shapiro Makes a Case to Buy Conservative; YAP’s Masterclass in PE Media Roundtable Episode: CAO Messaging Forum Recap – Zero-to-One Sonic Branding, Mastering Message Design & Getting the Most from the Host ( : Spotify, Apple, YouTube) May 22, 2024 Influencer Edition: Why You Shouldn’t Count Radio Out Just Yet; How to Responsibly Use AI in Audio; Brand Safety Top of Mind at IAB Upfront; & Media News You Need to Know Media Roundtable Episode: Sounds of the Future – Radio in 2026, Podcaster Emmys, the Clone Voice Army ( : Spotify, Apple, YouTube) May 29, 2024 Influencer Edition: Making Ads Contextually Relevant on Ad Infinitum’s Latest; Apple’s Miscalculation Helping Performance Marketers; 2-Part Crash Course in Sonic-Branding Media Roundtable Episode: Ad Infinitum: S2E4 – Scary Ads with Nathalie Chicha and Ray Harkins ( : Spotify, Apple, YouTube) JUNE June 5, 2024 Influencer Edition: Missed London’s “Podcast Show”? The MRT Has Your Definitive Recap; International Podcasts You Should Be Considering; Is Radio Worth it in 2024? Media Roundtable Episode: The International Podcast Show Recap – Lessons from London with James Cridland and Amelia Coomber ( : Spotify, Apple, YouTube) June 12, 2024 Influencer Edition: What Brands Really Want From Audio w/ MasterClass & Indeed; How Dynamic Ads Are Driving Digital Audio Growth; Why P&G Returned to Audio Advertising Media Roundtable Episode: What Brands Want From Audio with Robbie Giles of MasterClass and Kezia Koo of Indeed ( : Spotify, Apple, YouTube) June 19, 2024 Influencer Edition: Anticipating Audio’s Future with a Look to the Past; Pod Listeners Don’t Mind the Ads (mostly); Podcast Reaches The Side Hustlers; Daytime = Primetime Media Roundtable Episode: Then and Now – From Past Elections to our AI present with History Podcaster Lindsay Graham ( : Spotify, Apple, YouTube) June 26, 2024 Influencer Edition: Double Dose of MRT: Unpacking Cannes Lions 2024 & Getting the the Most Out of Your B2B Podcast Campaign; How to Make Your Brand Stand Out Sonically Media Roundtable Episode: Ad Infinitum: S2E5 – Sound Business is Sound Business with Hala Taha( : Spotify, Apple, YouTube) Media Roundtable Episode: Live from Cannes: The State of Digital Media with LUMA’s Conor McKenna ( : Spotify, Apple, YouTube) JULY July 3, 2024 Influencer Edition: Happy Independence Day; The Inventor of Podcast, Former MTV VJ, and Champion of Independence, “Podfather” Adam Curry Joins the MRT Media Roundtable Episode: The Podfather: Adam Curry Reflects on 20 Years of Podcasting ( : Spotify, Apple, YouTube) July 10, 2024 Influencer Edition: A Look Back at Changes in Audio From the Front Lines; The Beyonce Effect; The New Talk Radio Media Roundtable Episode: Halfway to History: Oxford Road’s 11-Year Journey ( : Spotify, Apple, YouTube) July 17, 2024 Influencer Edition: Exploring the Rule of 3’s; Ad Infinitum is Baaack with Insights on Maximizing Personal Endorsements; Congress Takes on Brand Safety Media Roundtable Episode: Audio’s Rule of Thirds with Rhapsody Voices’s Mike Jensen ( : Spotify, Apple, YouTube) July 24, 2024 Influencer Edition: 30% of Podcast Industry Represented at Last Week’s CAO Summit–Here’s What You Missed; Podcast Shifts to Sellers Market; Bongino Loves His TJ Underwear Media Roundtable Episode: Camp CAO – Chief Audio Officer Summit ‘24 Highlights ( : Spotify, Apple, YouTube) July 31, 2024 Influencer Edition: Kellyanne Conway and David Plouffe Bring Civil Discourse Back to the MRT; UK Podcast Adoption Gains Momentum; Podcasters Explore On-Site Sponsorships Media Roundtable Episode: Engaged, not Enraged – Kellyanne Conway and David Plouffe on Podcasting Across the Aisle ( : Spotify, Apple, YouTube) AUGUST August 7, 2024 Influencer Edition: Catching Audio-Feels with Ad Infinitum and Radio Hall of Fame Co-Chair & ‘24 Inductee Kraig Kitchin; Your Audio Production Just Got a Whole Lot Easier Media Roundtable Episode: Ad Infinitum: S2E7 – Audio Affects with Kraig Kitchin ( : Spotify, Apple, YouTube) August 14, 2024 Influencer Edition: The Industry’s First PodLoad Report – How Many Ads Are Too Many?; Why GARM’s Dissolution is a Win In Disguise for Brand Safety; Podcast Moves Abound Media Roundtable Episode: The Danger of Rising PodLoad: How Increasing Clutter Erodes Podcast Advertising Value ( : Spotify, Apple, YouTube) August 21, 2024 Influencer Edition: Podcasting with Purpose; MRT Sits Down with Crime Junkie Host Ashley Flowers & BetterHelp CAO, Brittany Clevenger; Brand Safety Post-GARM, And More… Media Roundtable Episode: Using Audio for Good with Ashley Flowers and Brittany Clevenger ( : Spotify, Apple, YouTube) August 28, 2024 Influencer Edition: Everything You Missed at Last Week’s Podcast Movement; WSJ Discusses Oxford Road & Podscribe’s PodLoad Report; Major Podcasts Switch Networks Media Roundtable Episode: Research, True Crime, & What Brands Want – Recapping Podcast Movement 2024 ( : Spotify, Apple, YouTube) SEPTEMBER September 4, 2024 Influencer Edition: From the CAO Summit–The State of Audio Advertising Report; Finally, Accurate Podcast Reach Measurement? The Biggest Podcast Episode Ever Isn’t Rogan Media Roundtable Episode: The State of Audio Advertising Report: Insights and Trends from the CAO Summit ( : Spotify, Apple, YouTube) September 11, 2024 Influencer Edition: McDonald’s Exec Joins Ad Infinitum to Talk Shop with Oxford Road’s Stew Redwine – We’re Lovin’ It; HHM Kicks off with Home Grown Pods You Should Know Media Roundtable Episode: Ad Infinitum: S2E08 – Sonic Truths with JJ Healan ( : Spotify, Apple, YouTube) September 18, 2024 Influencer Edition: Ad Infinitum Explores the Future of Audio Production; Podcasts Tackling Journalistic Integrity; 20 Years of “Podcast”; Consumers vs Advertisers Media Roundtable Episode: Ad Infinitum: S2E09 – Simulacrum Ex Machina with Oskar Serrander ( : Spotify, Apple, YouTube) September 25, 2024 Influencer Edition: Top Marketers Discuss Audio’s Role in Their Marketing Mix; YouTube Channels You Should Be Testing; Why Avoiding Political Podcasts is NOT the Way Media Roundtable Episode: Audio’s Role in the Marketing Mix – Live from the CAO Summit ( : Spotify, Apple, YouTube) OCTOBER October 2, 2024 Influencer Edition: Top Audio Marketers Share How to Get the Most out of Your Creative; Creepy Podcasts Just in Time for Halloween; Spotify Drops Chartable; & Much More. Media Roundtable Episode: Make Creative Your Unfair Advantage – Secrets from the CAO Summit ( : Spotify, Apple, YouTube) October 9, 2024 Influencer Edition: Podcaster/Journalist Brian Reed Questions Everything in Pursuit of Journalistic Integrity; Nielsen Changing Radio Measurement; Barney’s Podcast Debut Media Roundtable Episode: “Questioning Everything with Journalist Brian Reed (S-Town, This American Life)” ( : Spotify, Apple, YouTube) October 16, 2024 Influencer Edition: What Brands Really Want—Podcast’s Top Advertisers Weigh In; Podcasts Moving Behind Paywalls; Another Case For Sonic Branding; Magellan Gets Local Media Roundtable Episode: What Brands Want: New Report Highlights from 50 CAOs ( : Spotify, Apple, YouTube) October 23, 2024 Influencer Edition: The Power of Alignment: How Shared Values Created a Podcast Giant–with Dan Granger, Conor Doyle, and Bryan Barletta Media Roundtable Episode: From Competitors to Partners: The Story Behind the Industry’s Biggest Union–with Dan Granger, Conor Doyle, and Bryan Barletta ( : Spotify, Apple, YouTube) October 30, 2024 Influencer Edition: SNL Legends Join the MRT to Share Why They’ve Made Podcast Their Home; Rogan’s Trump Interview Smashes Records; Veritonic Tackles Brand Lift Media Roundtable Episode: Permission to Laugh with Dana Carvey, David Spade, & Jenna Weiss-Berman ( : Spotify, Apple, YouTube) NOVEMBER November 6, 2024 Influencer Edition: Audio’s Role in Politics – The 2024 Election and Beyond; Shows That Should be on Your ‘25 Radar; FTC Cracks Down on Deceptive Ads; Podtrac Goes Abroad Media Roundtable Episode: Lessons from the “Podcast Election” – Audio’s Role in Politics ( : Spotify, Apple, YouTube) November 13, 2024 Influencer Edition: Top CAOs Weigh in on Their Biggest Pain Point – ATTRIBUTION; Podcasts Recommendations to Start Your Year Off Right; The Podcast Election Breakdown Media Roundtable Episode: MMMs, Advanced Radio, & Pixels – Lessons from the CAO Attribution Forum ( : Spotify, Apple, YouTube) November 20, 2024 Influencer Edition: Persuasive Audio Advertising on Ad Infinitum’s Latest Episode; Spotify Shares New Creator Tools; Elves and Burglars Take Over Recent Industry Podcast Media Roundtable Episode: Ad Infinitum S2E10 – Congruent Cues with Chelsea Campbell ( : Spotify, Apple, YouTube) November 27, 2024 Influencer Edition: Gobble, Gobble, Gobble, Gobble, Gobble, Gobble, Gobble, Gobble, Gobble, Gobble, Gobble, Gobble, Gobble, Gobble Media Roundtable Episode: Video, Audio, or Both? – Shaping the Future of Podcast with James Cridland ( : Spotify, Apple, YouTube) DECEMBER December 4, 2024 Influencer Edition: CAOs Collaborate on All Things MEASUREMENT; “Recycle Bin” Gems; Amplifi Looks Back at “Audio in 2024”; Podcaster’s Endeavors to #SAVETHEFAMILYFARM Media Roundtable Episode: Measurement: Untangling the Knot ( : Spotify, Apple, YouTube) December 11, 2024 Influencer Edition: MRT’s ‘24 Year in Review; Spotify’s “Wrapped” for CAOs; “Explosive” 2024 Podcast Trends; Edison’s 2024 Recap; The FBI Negotiator and the Podcast Host Media Roundtable Episode: A Look Back at 2024 – AI, Video’s Rise, the Podcast Election & More ( : Spotify, Apple, YouTube) December 18, 2024 Influencer Edition: 2025 Prediction Time! What Our Audio Experts & The Industry Believe is In Store for the New Year; Taylor Swift’s Future Sister-In-Law (?)’s Podcast. Media Roundtable Episode: A Look Forward to 2025 – Trends That Will Shape Audio( : Spotify, Apple, YouTube) We hope you had a chance to catch up on the weeks you may have missed and revisit the moments that shaped 2024. Let us know: What stood out for you as the biggest highlights of the year? What are you looking forward to in the world of audio for 2025? Email us. Thanks again for inviting us into your weekly inbox. Exploring our evolving industry with you is a joy and honor for all of us on the Oxford Road Influencer team. Please stay tuned for our regularly scheduled programming next week. Cheers to 2025!
Here’s What We Learned: The Influencer Opens the 2024 Archives
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June 26, 2023
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Broadcast week #27, and just like that, we enter the second half of the year!  Sadly, there is no podcast this week, but the Media Roundtable team returns next week for a special anniversary edition, so stay tuned.  This week, The Influencer kicks off H2 with a classic edition to keep you in the know on the news stories you may have missed, podcasts you should consider, and examples of podcast hosts who get it! Check it all out below. The Classifieds Groundbreaking Sitcom Gets the Podcast Treatment Fresh from their Max Documentary and national tour, the hosts of Smartless are premiering yet another show in their fast-growing network. Available via Wondery, Just Jack & Will brings back Will and Grace leads Sean Hayes and Eric McCormack for a much-needed rewatch of their 11-season sitcom. In their first couple of episodes, the duo easily reminisce about the ups and downs of television production in the late nineties, the eventual character arcs of the four leads, and reveal never before heard details. So far, they have interviewed iconic showrunner James Burrows and creator Max Mutchnick, but it’s likely we will also see appearances from Debra Messing and Megan Mullally. Get your own Stoli on the rocks with a twist, don your Cher wig, and shimmy to the link below for more details. Broadway Star Gets the Queen Treatment Beloved by Broadway, thanks to their starring role in Chicago, Jinkx Monsoon is a powerhouse presence in the entertainment world. Probably best known for their wins on RuPaul’s Drag Race and All Stars, Jinkx has always been seen as a kooky character who honors vintage pop culture. Extremely personable in and outside their community, Jinkx spends each episode of their podcast interviewing friends and celebs alike. Available for sponsorship from Slate through Forever Dog, this opportunity is best suited for advertisers looking to reach pop culture and TV show-obsessed Millennials and tastemakers alike. This is also a great choice to book seasonally around Drag Race competitions. Keep saying, “water off a duck’s back,” and you’ll easily find the link below. In Case You Missed It Podcast Forecast: Sunny with a Chance Podcasting has seen explosive growth. In fact, since 2020, spending on Podcast ads has more than doubled to approximately $2.0 billion, according to eMarketer data. Eric Nuzum, the Audio Insurgent, notes a concerning trend: despite the increase in new shows, the average audience per show has decreased. He suggests publishers remedy this by producing better content with more effective marketing support to build their audiences. Kind of a no-brainer, right? There is strong demand for Podcasts by consumers and advertisers. To capitalize on this demand and to continue the growth trajectory for Podcasts, publishers need to invest in compelling content that is marketed to reach new audiences. Read More So Long Stitcher This week, the Lilo & Stitch celebration, 626 Day, happened (apparently, that’s a thing), but over at the popular podcasting app and web service, Stitcher, nobody is celebrating. By way of Ashley Carmen from Bloomberg, SiriusXM will shut down Stitcher on August 29th to make way for its updated SXM app, set to launch in the fall. The decision was made to consolidate their podcast offerings and focus on integrating podcasts into their flagship subscription service. With the launch of the updated SXM app, folding in content from Stitcher makes sense. The SXM app has a broader distribution which should drive growth for Podcasts currently on Stitcher. One change: the Stitcher app had an ad-free tier, while the SXM app won’t for Podcasts.  Read More Nielsen Reports on All Things Audio When it comes to audience measurement, Nielsen is the gold standard, and reading their most recent report on Audio is mandatory for all Influencer readers. In addition to other surprising findings, the report shows that AM/FM radio delivers mass reach and is the dominant audio channel for time spent listening. The report also shows changes in Podcast listening with heavy usage increasing, especially while commuting and traveling. When it comes to driving short-term performance, Podcast and Streaming Audio have increasingly become the lead audio channels. However, Radio is still the lead audio channel for delivering broad reach. Just ask P&G. Read More This Week in Great Podcasts Jade+X.D’s Payday Hack This week the Jade+X.D. podcast challenges your conventional idea of payday with their endorsement for EarnIn, the app that lets you access up to one hundred dollars of your paycheck a day within minutes of earning it. Xavier D’Leau(the X.D. in Jade+X.D.) dishes from personal experience, having used the EarnIn app back in his days working a 9-5 job. It’s a good sign when you hear the host light up about a product he no longer uses, especially when he can express how it made getting by in an expensive city like New York easier. Xavier makes his message feel relatable and effortless while not sugarcoating the facts. That’s what the Jade+X.D. podcast does so well–strike that perfect balance between being no-nonsense with the facts while keeping the ad fun for listeners. Listen Here
2023’s Home Strech; The Smartless Network Grows; The Audio Insurgent Rains on Podcast’s Parade; Nielsen Weighs in on All Things Audio
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May 24, 2023
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Spring is out, and Summer is coming at you faster than time Jimmy went head-first down the nearly vertical slide at Raging Waters. This week’s edition is a podcastless version of The Influencer, but that doesn’t mean we won’t share the media info you need to know. Keep reading to learn more about: Our penultimate group of AAPI podcasts you should consider sponsoring. The media news stories you may have missed, like how AI is changing the endorsement landscape and how the writer’s strike will affect your marketing efforts. An example of what may be the most transparent personalized endorsement ever recorded from a host who is not afraid to talk about the tough subjects. That’s all we’ve got this time around. For this weekend, may your BBQ be hot, your iced tea be cold, and may we all remember those who made the ultimate sacrifice to serve our country. Happy Memorial Day! The Classifieds Candid Comedians Create Chuckles Our May classifieds will continue highlighting AAPI hosts, and our selections this week feature female-hosted comedy offerings.. Hosts Annie Lederman, Esther Povitsky, and Khalyla Kuhn are all well-known comedians with a penchant for foul language, radical empathy, and open dialogue that would make most people blush. While most podcast hosts try to be your best friend, this trio emanates cool girl energy, untouchable yet entertaining. Brought to you by All Things Comedy, the now two-year-old podcast has been a go-to for any client looking for female-focused options with a simulcast insertion. Though the content is decidedly NSFW, the slate of guests more than makes up any brand safety concerns, including heavyweights such as Nikki Glaser, Jamar Neighbors, and Tefi. Women’s Internet Protector Becomes Podcast Maven Growing a thick skin can be challenging to do in today’s world, but Tik Toker Drew Afualo has somehow done it and is helping others grow their own. Recently partnering with Spotify and available on Past Your Bedtime’s YT Channel, Drew’s show has gained immense popularity with TikTok-focused Gen Z listeners. Drew’s your friend, big sister, and protector, and in her interview-based podcast, she speaks to other internet celebs about her unique brand of female empowerment. If you’re looking for a sassy comedic society-and-culture offering, The Comment Section should be at the top of your list. In Case You Missed It Why You Need to Care About the Writer’s Strike You wouldn’t think the Writer’s Guild strike would impact podcast, but it does. With fiction and story-based podcasts all under the guild’s purview, audio’s darling has not eluded the first WGA strike in 15 years. However, nonscripted podcasts and non-produced streaming content will undoubtedly fill in gaps for those interested in must-see TV and new, timely content choices. Unscripted everything will have higher than average engagement, and marketers getting in now will reap the benefits. Read More Audio A.I. Part One A.I. technology is changing everything, and this week, we have two examples of how one of audio’s biggest players is addressing both the pros and cons of this emerging technology. First, the sweetheart of streaming, Spotify, is actively removing songs created by the AI.. music generator Boomy as a part of their ongoing effort to root out artificial streaming. But while they’re limiting the use of A.I. on that front, Spotify is embracing it elsewhere… Read More She’s a Woman (Audio A.I. Part Two) On the other side of the A.I. coin, that personal endorsement on your favorite podcast might not be as authentic as you thought. Business Insider reports that Spotify is developing AI technology to mimic their hosts’ voices in their advertisements. Bill Simmons, the founder of The Ringer, which Spotify now owns, is quoted in the article discussing the application of the technology for advertising.  This could mean a future where synthetic voices are used for host-read advertising. Another application cited is the ability to use the technology to translate Podcasts into other languages, thereby expanding reach to new audiences. Advancements in A.I. technology are unfolding, with principles and rules mostly unwritten. In the new world of A.I., it will be paramount for publishers and advertisers alike to be transparent on how the technology is applied. Read More We Have Some Work to Do Despite our best efforts, digital audio advertising is still a work in progress. The World Advertising Research Council (WARC) conducted research on the growth potential for digital audio advertising, particularly in the podcast industry, and summarized that lower adoption of digital audio is likely due to lower awareness among marketers. For example, almost 25% of respondents in the study remain unaware of live-read ads. Regular readers of The Influencer: this means you are more knowledgeable about the audio ecosystem than the average person, which could be a competitive advantage against other marketers still catching up to the power of digital audio advertising. Take all the land grabs you can now before everyone else discovers our secrets. Read More This Week in Great Podcasts The Hiring Tool Behind the Velvet Rope Nothing inspires an audience quite like a good redemption story, and when you get one from a host as honest as David Yontef, it’s as good as gold. In a recent read for the hiring platform Indeed, David shares a story about when he had to fire several employees because he lacked the proper resources to vet potential hires. David shares how pre-vetting candidates with Indeed has helped transform his hiring process and invited his loyal audience to do the same. David’s ability to be so open should be no surprise since he hails from Reality TV, and his podcast Behind the Velvet Rope features spills back the curtain on Reality TV’s most recognized names. If you’d like the influencers supporting your brand to be as enthusiastic as David, click below to learn how we approach matching the right brands to the right hosts. Listen Here
How Audio is Dealing with A.I. Tech; The Writer’s Strike Affects You; AAPI-Focused Podcasts You Should Consider; Pod Host Makes a Millionaire Match
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April 27, 2023
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newsletter
Behold! A podcastless edition of The Influencer.  While we love our Media Roundtable podcast, it’s always fun to share a classic Influencer edition where we share the media opportunities and news stories you may have missed while showcasing the finest reads from podcast hosts who know how to do it right. In this week’s edition, we’ve got two podcasts that show promise for advertisers who have the guts to test (or retest) political programming, the latest industry news you probably missed, and a podcast ad read that promises to change everything. The Classifieds Looking Ahead As We Revisit the Past It’s been dicey for political media figures lately, and the news landscape has been fraught with turmoil as election coverage continues to ramp up – and it’s only going to get wilder from here. We’re covering two political news podcasts that are looking toward our nation’s future and how we want to shape the current conversation. In its newest season with The New York Times, The Run-Up has seen a tremendous debut and is slated to run for 12-13 episodes. Astead Herndon returns to host once more and has already covered some of the more obvious questions related to the two-party system, previous mid-term insights, and the far-reaching impact of 2020. Pinging between Democratic and Republican strategies makes for an even-handed approach well suited for clients looking for news options that lean political but aren’t decidedly skewed. Familiar Face Pops Up At New Media Home Something is rumbling over at Rumble, the newest conservative internet bastion to emerge in recent years. Though it houses many different media properties and familiar figures, it has been consistently mentioned in conversations about YouTube demonetization and free speech. The mostly video enterprise is a new home for Glenn Greenwald, a stalwart journalist and founder of The Intercept. This particular opportunity is audio in nature, but the content also broadcasts via Rumble every night, and it’s also available on the platform after the fact. While the reach isn’t as significant as YouTube, this concentration of a singular demographic is worth its weight in gold. Many of our agency’s clients are already booked on similar properties and would be great candidates for this chart-climbing opportunity. In Case You Missed It AM’s Fight For Relevance Ford announced that they are removing AM radios in cars and trucks as soon as next year, which has brought a massive push to save the media channel. Westwood One published an article last week entitled “82 Million Reasons To Keep AM Radio In Vehicles, Why AM/FM Radio Is Still The Queen Of The Road which extols the virtues of terrestrial radio and how AM/FM radio still dominates in-car listenership. We did some research and discovered that while many electric cars do not include AM radio due to electromagnetic interference, Ford appears to be going a step further with the removal of AM radio from its new and updated models. So counter to what most industry experts have been hypothesizing, radio’s demise may come down to the fact that automakers may simply stop installing it as a standard feature in their cars and trucks and it phases out like the 8-track. Check back with us in the next few years to see where AM radio fits in the audio ecosystem. Read More Americans Trust Podcast When it comes to news, there is a deficit of trust on both sides of the aisle, but a recent article from Axios says Podcast listeners trust the news content they tune in to hear. Many brands avoid news content altogether for brand safety, but we think it’s time to reconsider. Daniel Granger, Oxford Road’s CEO, said it best: “Topics aren’t the problem. The problem is when difficult issues aren’t handled responsibly and where media voices attack people instead of problems or policy. The work that Ad Fontes Media, Barometer, and other groups are doing allows brands to support important news and conversations in a healthy way that hasn’t existed before. If you would like to see how these tools are helping advertisers walk the tightrope of performance and brand safety, click here. Read More Hey Boomer, It’s Called a Podcast Specifics change based on who you ask, but most industry insiders agree that Podcasting started sometime between 2000 and 2005, and by the time Serial dropped in 2014, it all became mainstream. But despite the fact that 41% of Americans tune into podcasts each month, your parents don’t care. One of the benefits of Podcasts is their ability to deliver to younger audiences. However, that doesn’t mean Boomers aren’t an important audience too. Growth in listenership among Boomers is also important to increase the overall reach of Podcasts. So why aren’t they tuning in? This sounds like a case for Jessica Fletcher and Ben Matlock. Read More This Week in Great Podcast Reads This Changes Everything It’s not hard to see how podcasts like This Changes Everything have grown in popularity over the last few years. The business of providing support for relationships, mental health, family, and everything that falls under them continues to thrive, but what sets This Changes Everything apart from the rest of the podcasts in this category? Aside from the hosts’ credentials in counseling and family therapy, their willingness to open up about their own personal struggles is perhaps what keeps their audience’s attention the most. Their read for the physician-formulated all-natural hair supplement Nutrafol cites three different examples of hair loss, two of which come from their own experiences. Host Sarah Rice’s story gives dimension to the problem by associating her hair with her brand, raising the stakes. Co-host Jeff Guenther offers his take on the matter, showing how the problem is far-reaching. This team gives you the problem from all angles and dares you to say no to the solution they’re offering. Listen Here Oxford In The News Chief Audio Officer? You’ve heard about CEOs, CMOs, and CFOs, but what about CAOs? Oxford Road, along with Spotify, quip, and Tommy John, have launched the “Chief Audio Officer’s Club” to provide a space for advertisers to gather and exchange ideas as they increasingly turn to audio as a marketing channel. The recent article from Marketing Brew lays out the goals of this exclusive club, and if you’re interested in joining, click HERE. Read More If you’ve read this far, thank you! The Influencer is a production from the team at Oxford Road. If you like our sometimes sassy, mostly informed POVs on the wonderful world of audio advertising, you should see what we do for our clients. Interested in seeing how we could help your business? Contact us at influencer@oxfordroad.com
AM to PM: Political Podcasts, Radio's Last Stand, and the New Cronkite Era
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April 19, 2023
podcast
podcast
This week on the Media Roundtable: Industry Edition, the agents of influence are tackling billion-dollar ideas, 13,000 true fans, and two-tiered surveys. Let’s dig in. Leading the charge again is Oxford Road’s very own Jennifer Laine on the host microphone, along with fellow Oxford Road luminaries Dan Granger, and Steven Abraham. We also welcome a special guest, 5-time author, marketing thought leader, and host of the podcast Joseph Jaffe is Not Famous, the one and only Joseph Jaffe. At the top of everyone’s mind: HDYHAU FTW – The game-changing Oxford Road attribution white paper is out! We’re tossing vanity URLs into the bonfire and riding predictive text into the sunset. Download it for free now (and tell them the Influencer sent you ). The MVP YouTube Podcast – Can you say minimum viable product? Podcasts on YouTube can still work if they’re messy, imperfect, or barely video. We break down why Podcaster and advertisers shouldn’t wait for perfect to get on YouTube and jump in. Welcome to the (3rd) Party – Podscribe’s download counting method has just now been certified by the IAB, which means there’s finally an IAB-certified measurement provider that’s not selling media. It’s a big trust-building step for the industry. Short on time? A recap of each topic is shared below, but for industry insights you won’t get anywhere else, hear the full episode by clicking the link below. Listen Now
Joseph Jaffe is not famous. But, he is on our podcast.
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April 5, 2023
podcast
podcast
This week, our podcast returns for its first true “roundtable format” in weeks, with longtime MRT contributor, and Oxford Road Associate Media Director,  Kristen Duenas leading as our host. Joining Kristen is Neal Lucey, our EVP of Strategy & Product, and Gary Brown, our Director of Growth, to dive into the most important topics facing marketers right now, including… TikTok Shut Down? – –  Is Congress’ obsession with the Chinese social media company truly about data concerns, or is there more to it than that? The team dissects the underlying issues at play. Audio’s Forgotten Child – – P&G is diving into radio big-time with a 40% increase in spending YoY. Our team reveals the not-so-secret reasons why. Edison Research’s Latest –   –  Is YouTube more popular than terrestrial radio? The latest release from Edison Research on audio listening habits may surprise you. Follow The Money – – Do you think artists are getting a flat rate per download of their song babies? NPR’s Planet Money created a fake record label to determine exactly how artists get paid, and it’s not what you think. Take a Beat on AI? –  + – Are you ready to lay down to the AI overlords yet, or are you on the side of Elon Musk, who says we should all take a beat and think about it? Our team chats about the pros and cons of each. Your fast track to being “in the know” on today’s news is just a click away. Listen Here
MRT Industry Edition Returns with First-Time Super-Host Kristen Duenas
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March 29, 2023
podcast
podcast
(Drumroll please) On this Media Roundtable: Industry Edition, we’re bringing you a special episode called “Sound Success.” Haven’t given much thought about how your brand should sound? All that’s about to change. Oxford Road’s Stew Redwine is back on the lead microphone, joined by fellow Oxford Road audiophiles Steven Abraham, Neal Lucey, and Jennifer Laine. We’re on a mission to prove why audio is so valuable, powerful, and frankly fun that it deserves a place of honor in all of your campaigns. Here’s why: Listen to the Data – Some eye/ear-opening results on why you should include music, sonic branding, and multiple voices. Pavlov Would be Proud – Ring Doorbell’s sound is so memorable, dogs react to their TV ads. Off-Target – The spicy take on why creative matters five times more than targeting. Sounds like Jargon – Get the definitive difference between Sonic Branding, Audio Logos, and a DNA Brand Anthem–and why it matters. Listen up, and you’ll never hear your ads the same way again. Listen Here
Sound Success: Oxford Road Creative Director Reveals the Simple Secrets to High-Impact Audio Advertising
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the influencer
February 22, 2023
newsletter
newsletter
You know how it’s okay when you tease a family member, but if anyone else pokes fun, you get angry? That’s what happened last week when our Oxford Road Founder and CEO Dan Granger read a recent article from the New York Times about the Podcast industry that painted a grim picture of the future. Dan took to LinkedIn to provide a more well-rounded view of the Podcast industry–one that embraces the still-emerging medium warts and all. Yes, growth has slowed, but as Dan states, “pricing is getting more rational, and brands that are in a position to grow can get back to the returns we saw in the early days (which were staggering).” Yes, it seems as if Podcast is once again in a buyer’s market, and we couldn’t be happier about it. If you’re ready to take advantage of the new opportunities Podcast presents, we hope that The Influencer provides some of the tools you need to succeed.  This week, we’re concluding our celebration of Black History Month by highlighting two podcasts, that in addition to being entertaining, actually work for performance marketers. Next, we dive into the world of personal endorsement and explore how to get the most out of your ad reads. Rounding out our In Case You Missed It section, we have more stats and charts than most can handle (we believe you to be a rare breed, dear reader–you can handle it). Finally, we wrap this week’s edition up with an example of a podcast ad read that showcases an uncanny transition between content and advertisement. Read More Here
Podcast - A Buyers Market Again
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Norm Pattiz
December 7, 2022
thought-leadership
thought-leadership
On Sunday night, Podcast lost a Founding Father. Norm Pattiz, the architect of modern Network Radio who launched Westwood One in 1976 and pivoted to create Podcast One in 2013, passed away at 79.  Like most Founding Fathers, Pattiz’s career was marked by the complexity of great deeds while daring greatly, enjoying the spoils, and of stories of a high-flying media mogul from a bygone era colliding with the values and expectations of our modern world.  Tributes this week describe Norm as a “Pioneer,” “Innovator,” “Charismatic,” “Imaginative,” “Showman,” “Unstoppable,” “Always trying new things,” “Could see around corners,” “Crazy about his wife, Mary,” “Revolutionary.”  Beyond his defining contributions to the radio and later podcast industries, Norm was chairman of the board of Lawrence Livermore and on the board of the USC Annenberg School for Communication and Journalism. He was appointed by President Clinton to the United States Broadcasting Board of Governors and reappointed by President Bush in 2002. In 2009 he was inducted into the National Radio Hall of Fame.  Norm was a staple at Laker Games, always sitting Courtside across from Nicholson wearing something audacious, often attracting nearly as much attention as the players.  At the time of publication, the author remembers Norm Pattiz as a friend.  But it didn’t start that way.  It was 2012, and after six years of poking at the budding universe of on-demand audio, I was looking for a way in. I served as a foot soldier in Clear Channel’s army (now iHeartMedia), selling and managing local radio campaigns. I knew the field was ripe for disruption and believed to my core that Podcast would be the answer, and I couldn’t find a way to make a living at it.  Then I met Adam Carolla. He was doing a hit on a local radio broadcast to plug his new podcast venture in a studio a stone’s throw away from my desk. He was the first household name to leave traditional media behind and go all in on the new platform. And he was right down the hall at Clear Channel. So I waited until he finished and pitched to get permission to sell sponsors into his show as he walked to his car. We ran a few tests, and the ads worked like magic for our clients.  Along with my trusted associates Gary Brown and Miranda Romano (still key leaders at Oxford Road), we began a cold outreach campaign to any podcasters with enough published reviews on apple to suggest a marketable audience. Then I saw the headline that former radio colleague Kit Gray had teamed up with Radio Industry Titan, Norm Pattiz, to launch a new venture organizing an independent network to turn this fledgling forum for audio hobbyists into an entire industry.  When Norm Pattiz entered the podcast arena, it was a shot across the bow. He locked up Adam Carolla in a representation contract as the cornerstone of his new network. Despite our efforts, there was no getting around Norm Pattiz and PodcastOne. I had heard stories about Norm, the radio legend, and I instantly believed they were all true the moment we met. He was intimidating. Like the legends of old Hollywood powerbrokers who might say, “You’ll never work in this town again” if you crossed them. His assistant would call you and say she had Norm Pattiz on the line. But when we spoke about the business, he was focused, measured, and saw imaginative paths to a win-win.  I accepted the new reality without any alternative options, and we started conducting business in good faith.  Norm always delivered. He and his team worked with us to ensure client objectives were met while adding a pinch of old-fashioned Hollywood razzle-dazzle. The guy had first-class taste and the resources to create experiences that caused bonds to form between Network, Talent, Agency, and Client. The consummate showman, he taught me how we could do serious business and still have some fun. He had a bit of PT Barnum in him and modeled ways to stand out in an industry I’m still trying to digest. He was also funny and enough of a rascal that age wasn’t a burier to the relationship.  Norm was not for everybody, but he was definitely for me. He has his fingerprints on the success of our agency and supported us as we rose from a struggling startup to the leading independently owned audio agency in the world. Over time, I got to know Norm better. I respected what he was able to achieve in our industry and found him very accessible in giving me advice on what it meant to run a business.  He made his way into my heart most deeply as a true friend to Oxford Road and me in a time of need. After a few years of meteoric growth at Oxford Road, we entered a season of growing pains that introduced new challenges I had never experienced. Norm ended up on my business 911 list and graciously guided me out of some jams, for which I’ll be eternally grateful.  Norm Pattiz believed in me. He would invite me to guest on shows and panels. When the pandemic hit, I started a new podcast for marketers to help guide them through uncharted waters. Lke many partners, Norm came on the show as an early guest when we didn’t have the audience to justify his time. Not only did he come on, he also contacted me after and invited us to join his network, knowing full well our niche focus would never be a real money maker. That’s why today Media Roundtable is part of the PodcastOne network.  Norm was a visionary. Like Cornelius Vanderbilt moving from shipping to rail at 70, he left the industry where he had made his fortune because could see change was in the air. Podcast would disrupt Radio and become the digital beachhead to revitalize the industry, and he saw that years before his radio peers. Pioneers are generally complex people, and Norm Pattiz was no exception. But if you want a revolution, you need to accept complex people as friends. Hopefully, they’ll accept your complexities too.  If you work in the podcast industry or even listen to podcasts, you should know that Norm Pattiz was the first true Captain of Industry to step onto the field. In his final act, he rolled up his sleeves and poured the concrete for the roads we’re now walking on.   Norm positively impacted millions of people, and I will raise my hand and say he made my life better through his generosity, wisdom, and friendship.  Farewell, my friend. May your voice forever echo. Dan
Podcast Loses A Friend
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October 12, 2022
newsletter
newsletter
Fall is here, and Q4 is in full swing. This week’s Influencer comes to you with a slower-than-usual news week which is fine by us because we’re focusing on mental health.  We have two interesting stories in the podcast space that you may find interesting – one will make you feel good, and the other is guaranteed to excite your mind with possibilities while being potentially a little scary.  We’re also sharing two podcasts focusing on mental health that perform extremely well for advertisers while doing good in the world – a win-win in our book. Additionally, we share a spectacular aircheck from a podcast about mental health that shows that a podcast doesn’t necessarily need to be a spot-on fit for a brand to make an extremely solid connection in their reads. And finally, our very own Dan Granger was a guest on the career-focused podcast POZCAST last week to further his crusade for live reads and nutrition labels on podcasts while sharing the career path that eventually lead to the formation of Oxford Road.  Read Here
Oxford Road Founder & CEO was a Guest on POZCAST
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September 28, 2022
thought-leadership
thought-leadership
As the Southeast prepares for Ian’s most unwelcome arrival, and the crisp fall air starts to hit other parts of the country, buckle up! We’re all plowing like a freight train into Q4 and onward into 2023. This first autumnal edition of The Influencer is an off-week for our Media Roundtable podcast, but we’re still hard at work, bringing you the media news you need to know as you sip on your 3rd pumpkin latte of the day. In honor of Hispanic heritage month, this week’s classified section highlights two podcasts that should be considered by all podcast advertisers, especially those looking to expand their reach to a multicultural audience. In media news this week you may have missed, we’ve got a few stories that cover everything from a media exec. setting the record straight on digital audio measurement to how to use celebrity missteps in your creative and more. Finally, we share a great example of how getting creative with finding a personal connection between brand and host can have some massive payoffs in ad performance. In all seriousness, our thoughts go out to those affected by the hurricane – stay safe. Thanks for reading
A Week Off for The Media Roundtable
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August 31, 2022
thought-leadership
thought-leadership
The “who’s who” of the Podcast Industry gathered last week in Dallas for the 8th annual  Podcast Movement. On next week’s Media Roundtable podcast, Oxford “Roadies” who attended will share their take on this year’s event, but this week we’re talking about the “Ben Shapiro incident” that is making news with a post by Oxford Founder and CEO, Dan Granger. Ben Shapiro Canceled at Podcast Movement – Here’s What We Need to Do  By Dan Granger As some of you may have read, last week I was compelled to author a rant in the form of a series of LinkedIn posts about Podcast Movement’s Twitter Apology for allowing The Daily Wire Founder & Editor-in-chief Ben Shapiro’s presence at the conference, and the harm that it caused. As noted in my post, while many of my own personal views contrast with Ben’s, his attendance was as legitimate as mine as a speaker and in line with the diverse community environment I’d come to believe Podcast Movement was all about. In fact, The Daily Wire, his media property, was a paid sponsor! After posting to LinkedIn, I was surprised by how many others from across the industry felt the way I do, even those that despise Ben. In short, Podcast Movement’s hasty negative response went against everything many of us in this industry have been fighting for including tolerance, credibility, and evenhandedness in media. Instead of first consulting the community, data or event tools, they bluntly canceled without clear explanation, or reconciling their decision with their stated mission. I was grateful to see The Blaze write a story to amplify my message. I only wish that more journalists who do not align with the views of Ben or The Daily Wire would speak out as well. I’ve always been captivated by the quote (often misattributed to Voltaire), “I disapprove of what you say, but I will defend to the death your right to say it.” Sometimes I fear that this spirit has been lost in modern media, where contradictory ideas and views are seen as harmful threats instead of invitations to a conversation in a good faith search for truth. I hope the public shaming and disavowing of sponsorship of Ben Shapiro will serve as a teachable moment and cause us all to look in the mirror. If we truly believe in the free exchange of ideas as a foundational pillar of our democracy, then more of us will need to stand up, particularly for people with whom we have the most clear disagreements. What now? If Podcast Movement really is a diverse community, I propose we all come together for a town hall event to discuss what happened and find ways to do better in the future, or at least address their new organizational values, which would make decisions like these less of a surprise. Why? 1) It would allow the Podcast Movement community to hear from one another. Of course, Podcast Movement reacted to the concerns of attendees. But, in their approach, they ignored others and their own decision to allow The Daily Wire to be a sponsor in the first place. The move came across as tone-deaf, disingenuous and intolerant. 2) It would allow us to dive into helpful discussions about community tolerance and tools as best practices for “hard calls” versus seemingly partisan moves by, I’m sure, the very well-intending humans in the loop. What do you say, Podcast Movement, your place or mine? You’ve got a standing invitation to The Media Roundtable for a good faith discussion.
Ben Shapiro's Surprise Podcast Movement Appearance
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August 16, 2022
thought-leadership
thought-leadership
By Dan Granger One of your first jobs as a marketer is to follow the marketer’s version of the Hippocratic oath–to do no harm to your brand. But your other job is to grow, and these directives can easily come into conflict. Advertising on politically-oriented shows or leveraging hosts with strong followings can be a way to capture attention in a crowded space. But that also exposes your brand to the controversies that the hosts and their guests can create. You don’t have to look far back to have an example of how these controversies go for advertisers. Here’s what you’re likely to expect. First, the host or guest says something controversial that a specific group wants to call out. Next, you would receive an email—from a seemingly credible media outlet, blog, or group—seeking comment about your intention to continue your existing relationship with the program. Oftentimes, there’s a deadline for you to make a comment before your brand name is released on a list. That list will be used by a constituency who will contact you and others at your company—accusing you of supporting the beliefs of the offending party.  Usually, the host’s words are taken somewhat out of context, but it doesn’t matter because the optics are bad and you wish they had made their point differently. You are tempted to respond to the email. However, real customers are rarely involved. Usually you will start to receive pressure from within your company. Questions start flying at you about why you would ever consider affiliating your brand with programs that so clearly do not represent the values your company represents. All the pressure to hit growth and CAC goals are out the window and now you must respond—or so it seems. All of this has happened in a matter of hours. It is at this precise moment that you must ignore your impulses to act and take a moment to pause amidst the immense amount of pressure and judgment surrounding you.  Instead of following your emotions…Here’s what you need to do: Address Internal Stakeholders  Say Nothing Publicly Immediately “Pause” Your Media Investment  Gather Facts and Think Deeply Lay Out All Your Options DECIDE One final note. Last year we began working with a company called Barometer to build a tool in order to proactively get ahead of this type of scenario. Powered by AI, Barometer is able to apply a Brand Safety & Suitability score by rating each episode and show using the GARM framework in order to determine the risk level of content. By looking through a host or shows track record you, as a brand marketer, are able to determine if the content they put out is consistent with your brand values and if it’s something you can feel confident sponsoring based on their track record. As a brand marketer you don’t have hundred of hours in the day to listen to new shows you’re looking to test or to track episodes released by the hosts you’re currently choosing to sponsor. Barometer does this for you, all you have to do is sign up for an account and assign risk levels (no, low, medium, high) you are comfortable with across the 12 Risk adjacent elements GARM warns against. In a matter of second you have full transparency into the content of the show, can see potential issues flagged, and are able to make a data-backed decision as to whether or not you feel confident investing your brand dollars in a show. Go forth and spend your influence wisely.  Contact Oxford Road Today
Oxford Road's Path to Brand Safety & Suitability
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August 3, 2022
newsletter
newsletter
Kids are returning to school, and OOO email replies are hitting inboxes as employees take last-minute vacations. Still, as summer winds down and things get back to normal, general economic uncertainty looms over us like The Mothership from Independence Day.   While the debate on whether or not we’re officially in a recession continues, things are changing. A recent report from eMarketer said, “an ad industry downturn isn’t just coming—it’s here.” But before you get too down in the dumps, things aren’t as bad as they seem. In a recent report, Insider Radio sheds a little positive light on the state of media. According to the report, total advertising spending will remain in growth mode through 2026, and the rates are merely “returning to normal from inflated pandemic-era highs.” Despite the predicted growth, the report shares that the downturn is still negatively affecting areas of the ad industry.  Consumers are reducing their spending in specific categories 20% of advertisers have cut their budgets (Automakers spent 23% less on advertising in June) The advertising industry cut 2,400 jobs in May Advertisers are running away from connected TV due to high costs and concerns about impression accuracy  Now is the time to reassess your strategy and focus on media channels that can produce trackable results. For more tips on how to futureproof your brand, keep reading to hear professor Mark Ritson’s take on what you need to do.  Also, in this week’s edition, we have two very different podcast opportunities for your consideration, more top stories from the marketing world you may have missed and a fantastic aircheck from the hosts of Bad on Paper. Enjoy the rest of the summer; the last half of this year will be wild.
Economic Uncertainty is Not All Doom and Gloom
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5k is not enough
May 4, 2022
thought-leadership
thought-leadership
$5K is not enough budget to test into a new media channel. It might be enough to test a single tactic within an existing channel. The effectiveness of this is doubtful unless you have an incredibly high conversion rate from a low AOV, a free offering, or a top-of-funnel vanity metric (which is another topic altogether). For the rest of the brands with revenue-based measures of success, a $5K budget is like using a drop of paint on a wall to determine its dried shade. New media channels are a gamble. To balance risk and upside, structuring a test with an outcome in mind and spending as little as possible to understand the viability of a campaign, via both performance and scale is responsible. Early in my customer acquisition career, I was so excited to test everything emerging under the sun. Back then I had to pass on most deals larger than five figures because my more experienced management did not see the upside of what I thought was a nominal risk. So, I had to stay under that figure or make a compelling case for anything greater. Why? Because I chose not to focus on pushing what is working in favor of the shiny or grass is greener for further growth. The greater budget freedom was not available to me because I struggled to put together a strategic rationale that explained why X was a better use of resources than Y. I was ahead of the curve in quantifying funnels (or customer journey) and measuring performance, but could not explain why the gamble was worth a five-figure bet in a manner that demonstrated upside. As a result, I spent too much time testing networks and platforms that did not have minimums.  Hoping the immediate performance was close enough to our average performance to increase our investment. When it did, I would graduate the channel from my bench into my core mix. When it didn’t and was more often the case, I’d still consider coming back to the channel when there was a material difference between their product and ours. Like most MLB batters, tests converted in the typical 25% range, so I would reference the difference between an all-star (.300 batting average) and a failure (the “Mendoza line” of .200). Today, a round minimum figure to test a media channel is too often used to justify required FTEs in order to make sure the brand is taken seriously. In a rational world, a minimum test budget is a byproduct of bespoke brand KPIs calculated from a bottoms-up approach. I understand a media channel or agency’s cost of doing business, but it shouldn’t come at the expense of their future growth from the brand. A publicly traded ad platform prompted this rant. They said $5K was enough to test. And in Q4! The brand’s media agency agreed. I requested their forecasted results and what went into the figure. None were used. Just that $5K is enough to test. I couldn’t resist asking what AOV they used in their forecast. When they shared it was 20% of ours, they assured me that their recommendation remained valid. A month after the test concluded, a campaign recap was not put together to tell its story and how less than the minimum amount was actually spent. The test was a waste of everyone’s time involved because we have inconclusive results of whether or not this channel could be viable. Still, it stands to reason that a minimum ought to be brand-specific because if your measurement of success is a purchase with a high AOV and lower conversion rates, your minimum will be more than that of a brand with a greater conversion rate (because of a lower AOV or other reasons). $5K is not enough, in fact, after years of experience, $50K is really not enough to test something like audio. In fact, audio may be one of the less expensive alternative mediums to test into due to creative production costs. If I could manage my younger self, I would model forecasted results from the bottom up with comparable, actual conversion metrics. Then, incorporate the media channel’s average CPMs, CTRs, and other metrics, creating a red flag when the outcome likelihood of success is out of whack.
$5k is Not Enough
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what to in need to do in 2022
January 12, 2022
thought-leadership
thought-leadership
By: Dan Granger A neon sign hangs in our office that reads, “Here’s What We Need to Do.” At Oxford Road, our agency business depends on us being a consultancy as much as a service provider. So the quality of our recommendations is the most valuable asset we bring to the market. Besides, everyone has already put out their ’22 predictions, and predictions are only as good as the action they spark. We’re in the performance business and much more concerned with outcomes, so let’s try something new.  These are the seven key initiatives that would demonstrably expand and optimize the podcast industry in 2022 presented as headlines we wish would be published before this time next year:  Top Podcast Networks Join to Create Standard Disclosures for the advertising community With hundreds, if not thousands, of shows and networks all making up their ad policies and few actually publishing what they have for the advertising community, media planning is much more arbitrary than anyone would like to admit. Several major networks create policies and do not notify their ad partners until an Insertion Order has been rejected for reasons never disclosed. How do you value a program based on CPM when there is still no consistency in reporting features like unit load, unit type, unit length, or talent engagement? Networks would benefit from a more informed buying community and justify premiums applied to different content and ad units. Here are some of the items we’d like to see uniformly published for media buyers: Standardized unit classification between produced ads, producer voiced, Talent Voiced, Talent Endorsed, Baked-in, and Dynamically inserted Ad Load disclosures sharing unit length of ad units per hour Separate pricing schedules for pre-rolls and mid-rolls, respectively Clear lines of Demarcation between shows that focus on News vs. Opinion Talent levels of involvement in ad campaigns (e.g., “Approves sponsors, willing to use advertiser offerings personally, joins onboarding discussion, wants campaign feedback…”) Standardized exclusivity policies, so advertisers know if you allow competitors to have ads voiced by the same talent on the same program 2. Host Read Ads Include Category Exclusivity as Standard Feature Host has a credible relationship with their audience. Host refers products and services to this community of trusted followers. Trust is transferred while ad resonance and response rates soar. This is nothing more than a feature in Radio, but host endorsements are the whole ballgame in Podcast. This is what propelled the business from zero to $1B+. Now leading networks are trying to walk this back and not in a clever way. In many cases, you can now purchase a Host-read ad placement. Want category exclusivity? You’re gonna pay extra for that. That effectively means that networks are willing to rent out the credibility of talent. Still, if you don’t pay an additional premium, they might just endorse your direct competitor in the following episode. Never mind how frustrating this is for advertisers; just think about how destructive this is for the hosts they represent. If I tell you to take my recommendation and purchase a Moink Box in one breath and Butcher Box in the next, what does that say about my integrity and trustworthiness as a recommender of goods and services? We have forecasted for years that Radio and Podcast would morph into one another. Indeed, there will continue to be a greater emphasis on courting large brands to place big buys using only produced ads, without the risks associated with Influencer marketing. But as a performance marketing agency, we know empirically that the best-produced ads can only perform at a fraction of what a host endorsement can provide. Host endorsements should cost more and often justify the $40+ CPMs we currently see in the marketplace. But you cannot cheapen the golden goose. You must protect categories for a reasonable period (think 90 days+) for talent to maintain credibility. The new dominating forces in this industry have not yet accepted that you cannot scale double-digit CPMs for ads that are not host read. So the alternative to the endorsement ad is overpriced by hundreds of percentage points. Until this gets straightened out, large companies who paid hundreds of millions to acquire buzzy networks will continue to undermine trust in the marketplace by allowing talent to self-sabotage the relationships they have built with their audiences, imagining that trust can be diluted without consequence. It cannot. 3. Networks Drop “Forced Combo” on All Ad Buys How would you like if all restaurants required that you purchase a pre-set menu or nothing at all? How would you like if Amazon would not allow you to buy individual items unless you bought a bag of other goods they want you to purchase, even if you don’t want them? Unfortunately, this is now standard practice for leading networks refusing placements on individual shows unless you also buy their leftovers. In some cases, smaller shows are not allowed to be purchased ala carte unless accompanied by a more considerable buy across a network. Worse, struggling creators are being denied monetization because some sponsors desirous of their offerings are required to purchase other shows, even if unwanted. Friends, this is crazy. As a buyer, it makes good sense that volume placements unlock discounts, while one-off purchases command a premium. However, to require customers to buy more than they need or want is bad business and entirely unsustainable. Networks would do well to proactively change these abusive policies before more press, and more of the market takes note of it, as this current fad is greedy and shortsighted, leaving a bad taste in the mouths of would-be purchasers. 4. Local News Outlets Join Together to Form Regional Podcast Networks With the rise of digitally native publishers like Axios launching local news initiatives and movements like Protect Our Press advocating for efforts to save the industry, local media publications should band together, even with competitors, as a joint venture to launch regionally focused podcasts. Local didn’t make sense for many years when Podcast reach was too small to succeed in local markets. Still, as we go from being a newly minted Billion Dollar Industry to becoming a Multi-Billion Dollar Industry, these efforts will become much more viable. Either local news brands will create it themselves, or national brands will launch local initiatives. Of course, enough infrastructure already exists through local radio. Still, there does not seem to be a cohesive strategy binding together regional voices and providing more significant opportunities for scale among local advertisers, who are still holding their dollars on the sidelines. Legacy radio companies were slow off the starting block with podcasts and are now working feverishly to transition into the new world. It’s not too late for them to leverage their success in amassing local resources yet, but it will be soon. 5. Meta launches Promotion Tools, Allowing Creators to Grow Audience Through Facebook Ads Whatever you may feel about Meta (Facebook/Instagram), its advertising policies, or the privacy challenges that are crippling ad spending, it’s still Podcasts’ most viable potential growth channel. With more than half a million creators actively making shows, there is a robust and fertile market desperate for new ways to grow their audience. New reports are sharing that even the frenzy of large shows and network acquisitions over the last few years is not yielding enough hits to satiate creators and investors. Facebook has the potential to stay in their wheelhouse by doing what they do best; making it easy for marketers to efficiently deploy significant ad dollars to produce measurable outcomes. While it’s interesting to watch them get into the Podcast game as a distribution platform, to break into the platform wars and stand out from Spotify, YouTube, Amazon, and Apple, they’ll need a competitive advantage. Ease of promotion would do just that. Meanwhile, it would significantly expand the industry’s addressable market by helping slower adopting users engage with the channel. All this would open up massive new and diversified revenue streams as networks, and independent creators outspend each other to build their audience and create an edge over the competition. YouTube has similar capabilities, except that Facebook’s ability to embed shows that you can listen to while scrolling through your feed allow for a level of scale that would be transformative for the industry. 6. Top Podcast Companies Offer Airchecks and Transcripts Standard for All Advertisers Perhaps I am biased because I started my career in local radio sales and had to manually pull and share all airchecks with paying advertisers as proof of purchase and quality control. But when you buy something, there should be a receipt. And when you purchase something bespoke, there should be quality control measures in place to make sure your widget was delivered as ordered. So why do our industry manufacturers largely leave it to their customers to provide quality insurance for the items they purchase? I am confident this is too obvious an issue to belabor, and that reason will prevail over time. But these are the types of problems that make the industry less user-friendly than expected and receive elsewhere in the advertising community. The fact that most ads are customized with each insertion introduces a level of complexity that many may choose to ignore but cannot ignore forever. Creators and networks would do well to agree on a transcription and aircheck process. This process should include a quality report showing that expected language was delivered properly in purchased ads and that excluded language was not. To get a jump on this, you can reach our transcription partner here. 7. Podcast Industry Gets Serious About Brand Safety, Releases Content Ratings It’s enough that Podcast is another user-generated media Ecosystem with no FCC involvement, no standards and practices, and virtually no known corporate policies allowing brands to take comfort (or at least shift blame in times of controversy). While we’ve written, spoken, and created protocols ad nauseam to help brands navigate the terrain, it’s time for the creators, networks, and platforms to start getting serious if they want to continue courting larger ad spenders. How can blue-chip advertisers feel safe trafficking ads on content recorded on a computer and uploaded without any content filters whatsoever? Networks could band together and create our industry’s version of the Motion Picture Association Ratings. Hopefully, something even more robust so that brands could match their standards and values with like-minded content. Even better would be meaningful tools to offer a Values-based planning approach to brands based on things like the GARM Brand Safety Floor and Suitability Framework. With so many available transcription tools and advancements in AI and Sentiment Analysis, technology exists to make this a reality in 2022. Through Oxford Road, we have already created or are in the development of some of these solutions for our clients and will have updates to announce throughout the year. Others are of high interest but not yet on our road map for development and execution. If you read something that connects, I invite you to reach out to me to discuss. We’re happy to collaborate with anyone who wants to protect and evolve our industry. Dan P.S. Disclaimer: The recommendations above include industry developments that may financially benefit Oxford Road, the ad agency which publishes, The Influencer, and its interests in companies that provide solutions to the podcast industry. 
Here's What We Need to Do in 2022
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influencers 2022 predictions graded
January 5, 2022
thought-leadership
thought-leadership
By: Kyle Jelinek Each year, like many marketing blogs, The Influencer usually makes predictions about what the coming year will bring. You rarely see those same blogs going back and commenting on how accurate their predictions were. In an exercise of transparency, but mostly because as performance marketers, we like to assign a grade to everything we do, this week we will review our 2021 predictions to test the trustworthiness of our crystal ball and share what it means to advertisers as we head into 2022. 1. Podcast Hits $1B in Revenue Before Black Friday Podcast was originally set to hit the coveted $1B milestone in 2020 but was stalled by the pandemic. So this was a fairly easy one to call. While the numbers are not 100% reconciled, forecasts from the IAB as early as last May were already estimating 2021 revenue to be at $1.35B. Being in the trenches and seeing the ravenous consumption of podcasts available in Q4 first-hand, the $1.33B revenue estimates were most certainly hit and then some, and current estimates expect them to be medium to hit $2B by next year. For advertisers who’ve found Podcast to be “their little marketing secret” are now being faced with challenges of a maturing medium like higher prices, increased spend thresholds, and less host personalization in their ad reads. Correct +1 2. Podcast Acquisitions Slow and Narrative Shifts To Mergers and Talent Acquisitions This, too, was an easy one to predict. At the time of the original publication, the largest players in the space had already been acquired, so the natural conclusion is that the proliferation of podcast acquisitions would slow in 2021. While 2021 saw some relatively small (by 2019 and 2020 standards) mergers this past year, and too many one-off talent acquisitions to mention, we are starting to see some of the 2020 talent acquisitions fall apart (see Last Podcast on The Left) and we expect more in 2022 as talent starts to see that the grass isn’t always greener. Correct +1 3. Radio Sees Dead Cat Bounce This prediction will require more time to determine whether or not our prognostication was 100% true, but we think it will. While radio did see an increase in revenue in 2021 to pre-COVID levels, radio insiders are projecting another increase in 2022 driven by revenue generated from this year’s mid-term elections. Ultimately, we hold true to the statement that “this old warhorse is still trotting toward the glue factory”, it just may have a short stay in its execution. That said, radio isn’t completely going away anytime soon and while it’s been losing its luster for some time, this is a good thing for advertisers looking for a deal. Correct +1 4. Personalized Creative Makes Headlines 2021 was a year of strides in personalized content within the audio landscape. While social media advertisers were faced with a diminished ability to target advertisers on their platforms due to more strict privacy rules, audio platforms like iHeart, Spotify, and SXM are now offering a myriad of ways to customize audio ad buys with creative that resonates with target audiences. This will only continue to grow in 2022 as DAI placements and audience targeting become more sophisticated on these channels. Moreover, with strides in tracking via pixel, advertisers can run multiple creative iterations on the same show to learn which resonates the most. Correct +1 5. Amazon Fuses Smart Speaker and Podcast, Forming Dynamic Audio Experiences This hasn’t really happened…yet. With the Amazon founder shifting his focus to the stars, we can only hope that this starts to take shape in 2022. For now, we’ll chalk this one up as a loss. Wrong +0 6. Media Curtain Falls Between “Stop the Steal Republicans” and Everyone Else Our 2021 predictions were unwittingly published on the day of last year’s Capitol insurrection and that’s one we didn’t see coming. However, with far-right pundits doubling down on the rhetoric, we’re seeing most of the brands we work with further distancing themselves from anything far-right over the past year leaving the space open to only the most hardcore direct response advertisers (and those brands that align themselves politically with their message). Correct +1 7. Rise of the Middle We’re thankfully starting to see this. In addition to the middle-focused podcasts we regularly feature on our Media Roundtable Podcast, we’re starting to see some less extreme media outlets move towards the center. In recent months, even traditionally right-leaning media outlets like Salem Communications have distanced themselves from “Stop The Steal” rhetoric. Of all the predictions we made last year, this is the one we’re most thankful to see come to fruition, but there’s still work to do. Correct +1 8. Ad Loads Increase on Podcasts We initially hypothesized that podcast networks would increase ad units on their programming to increase the revenue potential of each show. While we have yet to see this happen en masse, we are seeing more podcasts moving to dynamic insertion and opening up each show to more advertisers than ever before, which as listenership increases, is accomplishing the same goal. This is actually a good thing for advertisers breaking into the podcast space. For larger shows that would previously be unattainable for smaller advertisers, the ability to buy a fraction of the show’s total impressions reduces the cost of testing. We’ll take partial credit on this one. Partially Correct +.5 9. Exclusivities Disintegrate Unfortunately, this one is all too real. Many Podcast networks are doing everything in their power to make exclusivity a thing of the past. In our 2022 negotiations, the exclusivity terms we’ve held as a standard for years are being redlined. While this is frustrating for the shows in which we’ve successfully blocked competitors from advertising in the past, this move opens the door to advertisers looking to run on shows they previously couldn’t. While we haven’t seen talent reads coming as a premium yet, networks are demanding higher spend thresholds to get talent to endorse an advertiser. Correct +1 10. Progress in Local Podcasts We’ve made this prediction two years in a row and while it’s bound to happen one day, local podcasts haven’t really taken off. The exception is in the sports world where networks like Locked-On is producing content that is hyper-focused to individual teams. That said, this is a logical next step for podcasting and we should expect to see local take off in the coming years. Wrong +0 11. International Podcast Placement Market Becomes Topic of Conversation This one hit big. While Podcast continues to grow stateside, global growth of the medium is projected to make even greater gains in the coming years. As a result, we’re speaking with nearly every advertiser we have with a global footprint, investigating how to crack the global podcast market. If your brand is looking for a way to tackle international podcasts, we can help. Correct +1 12. Rise of the ZoomCast This is another prediction that, while not completely spot-on, has wormed its way into our everyday lives. As pandemic concerns continue to loom, the video conference format has become commonplace in the workplace and into general media but has not become a platform in and of itself as we predicted. Wrong +0 13. Pixel Tracking Becomes Norm, but Gets Called Into Question Pixel tracking continues to expand with more and more shows, networks, and advertisers adopting the methodology. And while it hasn’t been officially called into question, pixel tracking is not the be-all-end-all we’ve been dreaming of. Like every attribution model, pixel tracking is another tool used to piece together the truth. We recommend that marketers continue to use pixel-tracking as one facet of their attribution model while triangulating with post-purchase surveys and traditional marketing mix models to confirm results. Correct +1 Our 2021 Scorecard For those who have been keeping count, out of 13 predictions, 9 were right, 1 was half right, and 3 were wrong which gives our predictions for 2021 a 73%, which in the world of predicting the unpredictable is better than Nostradamus. Despite our passing grade from last year’s predictions, this year, we’ll be moving away from the crystal ball and instead share an industry-wide, “here’s what we need to do in 2022”, where we highlight challenges the industry is currently facing and share our recommendations on how marketers can overcome. You’ll read our official challenges to the industry in The Influencer next week, same bat time, same bat channel.
The Influencer’s 2021 Predictions Graded
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word of mouth with a twist
December 15, 2021
thought-leadership
thought-leadership
By Kraig Kitchin It’s been said that the oldest form of marketing is “word of mouth” advertising. Loosely interpreted, that means one neighbor telling another about discovering an item or a service that has made their lives better. However, with the discovery and popularity of influencer marketing, “word of mouth” has witnessed several successive years of explosive growth. With the presence of 1.8 million podcasts in the United States, podcast influencers are now enjoying a spotlight of discovery and success in the way they’re able to sell products and services on behalf of companies hiring them to do so, and thousands have achieved a critical audience mass size. These podcast influencers are compelling individuals, many of whom have learned, developed, or brought forth a natural ability to sell a product or service during their live conversations, just as humanity has been doing for millennia. Still, through the benefit of technology, their recommendations are amplified thousands of times more than their ancestors could ever dream of. The 2021 version of “word-of-mouth advertising” are these podcasts hosts, who speak plainly with enthusiasm for their product and service discoveries within their daily or weekly conversations with their audiences. Not-so-secretly, many of these “discoveries” are assisted by influencer marketing media agencies, savvy enough to identify the podcast and host whose words matter to specific audiences and accurately pair them with a product or service that will be welcomed into the conversation. In addition, the success of their efforts is now measured by attribution models; not one storekeeper would tell another of a community member who happens to be good at spreading the good news about their storefront. Like so many other advancements, this is “word of mouth“ advertising at scale, using digital technology in the form of podcast downloads to make all the difference for national brands selling one product or service or another. Finding success in this new “word of mouth” paradigm can be very complicated, and there are portions that we should, given the hundreds of millions of dollars a year now expressed in this form of advertising. But we can also keep it very simple, remembering that hearing words from somebody you trust to speak about a product or service and how good it is is enough to compel somebody else to make the next purchase. It is that simple. Radio personalities have been doing this for more than 100 years now. The best ones, like Paul Harvey, Rush Limbaugh, Tom Joyner, or Howard Stern, will go down in history with that distinction. On television, there are entire businesses built upon this premise. QVC and Home Shopping Network and their on-air hosts are two shining examples. But, ultimately, it comes down to connecting with the audience at their level. And while radio personalities in 2021 continue to shine with this skill set, it’s the podcasting industry that has come through for the first time with a specific topic focus attracting specific like-minded audiences with similar psychographics and qualitative qualities that allow marketers to know they are reaching their detailed customer target profile. The results speak for themselves, with returns on investments that are sometimes as high if not higher than 5:1, this new-aged “word of mouth” advertising is working. It’s enough of a solid business model for dozens of companies to invest billions of dollars collectively to attract hosts and libraries of past podcasts to bet on the future of this form of advertising. It’s also lucrative enough to attract the stand-alone entrepreneur, who realizes that the barriers of entry are low enough that they, too, can create a podcast today and publish it tomorrow. The ambitious ones then go to work discovering an audience of like-minded individuals who want to hear what they have to say. It’s the free market economy of thought, in existence and practice, working away. The payoff is the discovery of a large audience and the subsequent monetization while benefiting earnest marketers who want access to that audience and have come to trust the host to evangelize and influence for their brands. An entire industry of audio specialist agencies, like Oxford Road, leads marketers into this expanding foray. These agencies help marketers determine which podcast environments will be the most productive for them and help them with strategy and script creation and the formation of relationships between their brand and this new wave of successful podcasters. It’s not unusual to see brands scale the number of voices they use in this advertising space. A men’s specialty product line might use more than 1500 influencers in a year. A health-related product for women can harness the relationship of more than 900 different female podcasters in a year. Easy-to-assemble databases, attribution codes, and real-time product sales tracking keeps all this business in order, and displays which shows perform best in a live dashboard. It’s all granular, all data-driven, and the results speak for themselves. Who could have imagined a world where the former speechwriters of the Obama administration are in the same conversation as Joe Rogan, Ben Shapiro, or Sean Hayes, Will Arnett, and Jason Bateman? Who would’ve thought that the New York Times would staff a podcast studio with more than 70 full-time employees to create a daily version of their newspaper with such success? There are many accomplishments to recognize in 2021. One of them is witnessing the audio podcast industry passing $1 billion and recorded advertising revenues for the first time from tens of thousands of advertisers. That is “word of mouth “advertising, 2021, and it’s only getting warmed up. Despite the strides in the space, more than 50% of Americans have yet to download their first podcast and discover what their “neighbor” has to say about the topics they love most. Discovery will continue, and more Americans will start listening to podcasts, as they hear about them from their family and friends, and neighbors (word of mouth). More Americans will decide they want to listen to their favorite radio personality or their favorite podcast host “on-demand” on their timelines and not when it is necessarily scheduled. The future of the influencer audio advertising experience is bright, and we see interest in the podcast space at the highest levels since our agency was founded. So if you haven’t yet tested this exciting space, or worse, tested and felt it wasn’t right, it’s time to give it another shot.
Word of Mouth With a Modern Twist
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the worst of times the best of times
December 8, 2021
thought-leadership
thought-leadership
It Is The Worst Of Times, It Is The Best of Times (Part 2 of 2) By Giles Martin Oxford Road EVP, Strategy & Insights 4. The Collapse of the Funnel 2022 should see significant steps in the coming together of brand and eCommerce, in various guises. For brands that are not eCommerce natives, this is a major initiative and concern, with recent Gartner research indicating that optimization of digital commerce is the number one priority in terms of allocating marketing budget (12.3% of budgets, on average). Not surprising, perhaps, given the explosion in eCommerce and digital media use since the lockdowns. Perhaps more immediately relevant for our clients, this trend can also be seen in systemic shifts in the way the media industry is coming to market, particularly retail media, which has traditionally focused squarely on performance. Now some retail platforms see an opportunity to close the loop between brand advertising and purchase, driving a new phase of growth. Unsurprisingly, one of the key players here is Amazon, which will certainly be one to watch in this space. Consider the investments they’ve been making in content that would traditionally be considered much more brand-focused. These include its extensive video properties, acquisitions like MGM, and the licensing of rights to broadcast major sporting events including the NFL and EPL. Add this top-funnel, high-reach, high-engagement content to the depth and breadth of their first-party data, and you have a different kind of marketing tool (and one with enormous potential power.) But wait, there’s more. The Amazon Marketing Cloud allows agencies and marketers to upload their 1P data in a safe-room environment to connect the dots, perhaps more clearly than ever, between upper-funnel content exposure on their platform, and subsequent lower-funnel action. This includes, through their new ‘Brand Metrics’ product, the ability to incorporate soft metrics (e.g. awareness, consideration) in the equation too. Do brand-aware or high-consideration prospects go on to buy? Is there a clear link between media exposure and these soft metrics? What has previously only been part of the realm of more speculative nested models is now part of the direct domain of Amazon, which is seemingly poised to provide much clearer data on this topic than we’ve seen before. It is telling that Amazon has launched a B2B campaign to tell advertisers about its brand-building potential. What’s more, anecdotal reports suggest Amazon’s salespeople are all now incentivized on selling upper funnel. Amazon, seemingly, is going all-in on this initiative to connect top and bottom-funnel. Other platforms are pushing in the same direction. Walmart doesn’t have video (yet) but it does have a deep partnership with the trade desk to monetize its media network ever more efficiently. Facebook and TikTok are aggressively pursuing the social/viral commerce space. This can be seen as a movement towards the profile app space in Asia, where video content and commerce are more seamlessly connected (e.g. Shopee), and where the ‘Super App’ (Alipay, WeChat) dominates the landscape in a way we’re not familiar with yet in the Western market. That race, however, is very much on – and this alignment of entertainment and purchase is a key step forward in it. This is further evident in the delivery app space: Instacart now delivers for Dick’s, Best Buy, and Staples. Uber delivers flowers and cosmetics. DoorDash’s DashMart sells its own stock of convenience store items. By offering a suite of different products through a single platform, the evolution towards SuperApps, where entertainment, convenience, shopping, and purchase converge is well-underway. 5. Social Commerce & The Creator Economy While influencers monetize their audiences via sponsored posts and ad revenue, creators are bypassing the major platforms to make an income through tools such as Patreon, Substack, Cameo, TipJar, selling NFTs, and creating their own brands and merchandise. This changes the relationship between brands, media platforms, and creators, and is driving innovative partnerships and collaborations. Given the different financial structures of the relationship between brands and creators, brands will have to get increasingly used to having less control and letting go more. Offering creative freedom may be a scary prospect for some brands but there will be rewards for those that take the leap with authentic creator collaborations. Research by TikTok showed that 88% of users discover new content while on the app and one in two discover new products and brands in the process, with 91% of users taking some sort of action after seeing the content. There’s an enormous amount of potential here. Social commerce adoption, like e-commerce, has been greatly accelerated by the pandemic. Social platforms are becoming shopping destinations as new technology has made shoppable media a seamless experience, transforming platforms into malls. The lines between content and commerce blur as livestream commerce, as well as livestream content, will become more widespread outside of China and Southeast Asia. While we won’t allow ourselves to add pointless fuel to the still-highly-speculative Metaverse fire, what is clear is that gaming will again be a trailblazer into this area, particularly as it merges with social media as games become places to socialize and spend time. In 2022, more brands will experiment with involvement in gaming, which is set to become a $300 billion industry by 2025 – there are limitless opportunities as anything in the physical world can be recreated in the virtual world. 6. AR & VR – The Realistic Version While we’re not yet betting that the human race wants to abandon this reality in favor of a digitally-constructed one, we can expect AR & VR to continue to take significant steps in 2022. Part of this is an inevitable consequence of lockdown restrictions. Many brands, particularly in retail, have been unable to get their products into consumers’ hands. Prospects have not been able to try on clothes or test products. Market conditions then are forcing the acceleration and adoption of AR. Think IKEA ‘Place’, which allows users to place virtual Ikea furniture into their own home (Home Depot have a similar product); L’Oréal’s ‘Modiface’ on Amazon, allowing customers to digitally try on make-up; Timberland’s Virtual Fitting Room (um, goes back to 2014); and Toyota’s vehicle demo, overlaying images of the inner workings of the Hybrid drivetrain onto physical vehicles. 5G is also going to be a significant factor in the deployment and adoption of AR. It will allow brands new ways to cut through in increasingly short customer journeys stimulated by ads and social experiences that are shoppable. And with 5G set to reach half of all mobile users globally by 2025, VR and AR won’t just be for big brands and the future – they’re for all and they’re now. Shopify has already launched its own AR toolkit for small commerce businesses, and reports that interactions with products having AR content showed a 94% higher conversion rate. With faster networks and download speeds, more seamless, lower-latency VR and AR experiences will be accessible anywhere, at any time. There is nothing to stop AR and VR from becoming the new normal in shoppable media. According to a Nielsen global survey, consumers listed AR and VR as the top technologies they’re seeking to assist them in their daily lives, with 51% saying they would be willing to use AR technology to assess products. Overall, 2022 should be a stimulating and challenging year for marketers. Even if, as we continue to hope, the world returns to a pre-2020 degree of normalcy and care-free life, many of the shifts that have occurred will remain, with ongoing challenges and opportunities for marketers. * William Bruce Cameron
It Is The Worst Of Times, It Is The Best of Times (Part 2 of 2)
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December 1, 2021
thought-leadership
thought-leadership
It’s been another crazy year at Oxford Road’s headquarters in Sherman Oaks – or should we say the US? Or, heck, civilization? If the ancient Chinese curse “May you live in interesting times” is a real thing, well this is perhaps about as ‘interesting’ as it gets. Reality continues to be, let’s say, challenging in many ways, with what we like to call “the largest social and human experiment in history” still going on after 18 months, so it’s perhaps not surprising that some companies have decided the way forward for us humans might be to simply avoid this unpleasant reality in the future – and hang out in another one instead. Might not be a bad bet! There are a lot of things going on for marketers to keep track of, as ever, and today we’re summarizing what we believe to be some of the fundamental, key trends for 2022 that are happening both in response to the pandemic and its management, and also independently, that will meaningfully shift the ways marketers should behave in the coming year. 1.)   Environment Is FINALLY At The Forefront Let’s start with perhaps the only issue bigger than the pandemic: the Earth’s rising temperature. Even if Glasgow didn’t get quite as far as everyone would have liked, it was unprecedented progress indicating that the nations’ leaders are (horribly belatedly) starting to take this issue seriously. That has sharpened the focus on hitting environmental goals across all countries, which inevitably trickles down to business leaders, and then finally to marketers. Most importantly, investors are increasingly sold on one idea: profit-only investing is starting to look increasingly unattractive, and customers are starting to demand more action. Marketers need to pay attention and give this appropriate focus. Much of marketers’ ability to contribute lies outside traditional advertising and media (think design, manufacturing, innovation, packaging, etc.) But that said, there are many things we can do. Even sending an email costs a gram of carbon – not a big deal, of course, until you multiply that by the 60 billion spam emails sent per year in the U.S., meaning that American spam alone emits 60,000 tons of CO2. Further, the carbon footprint of internet use is about the same as the airline industry. So please look more deeply at your digital efforts, trim, tighten, and improve where you can, and then celebrate these gains with your customers. They will increasingly appreciate and love you for it. Try to follow in the footsteps of Apple, Facebook, Microsoft, Salesforce, Etsy, Google, and many more, who have committed to 100% renewable energy, with Microsoft notably committing to being carbon negative by 2030. Of course, much can be done creatively, too. For example, simply reframing product features can go very far in cutting through to where it counts. ‘Buy Better, Wear Longer’ from denim brand Levi’s, encouraged people to invest in, then maintain, quality clothing for longer. Applying behavioral economics, dishwasher detergent Finish urged people to save water by not pre-rinsing dishes – a ‘green nudge’ helping consumers overcome widespread confusion about what eco-friendly actions to take. The truth is, it’s going to be a long, hard road, with big commitments taking real focus, time, and commitment to work through. But the times they are a ‘changing, and brands are gearing up and seemingly finally ready to do what needs to be done. There’s a huge opportunity to resonate with customers and prospects here. Don’t miss it. 2. Re-Calibrating Our Lives Post-Lockdown Having accepted confinement, consumers have become more connected to their homes, investing more in home design and improvements, and cooking more at home. Paradoxically, these are driving the desire to spend more time there, with hybrid working making it more possible than ever (but – marketer bias alert – only for the higher income minority). It’s not just the individual home, though: a third of consumers who returned to work are spending more in their local area than they were before lockdown. This represents a meaningful opportunity for brands to engage in ways that leverage the power of local connections. People are also making fewer shopping trips but spending more per trip. Given this, clients might want to be thinking more deeply about product, positioning, price, and price anchoring. Prospects may have a larger disposable wad in their pocket when they’re shopping. Still, consumers are wary of economic uncertainty and many are spending cautiously where discretion is possible. Interestingly, and perhaps unsurprisingly given people’s pandemic-related loss and the isolation they’ve endured, over 50% of people are re-thinking their personal purpose. As per the above,  local and regional issues are expected to gain in importance for customers, underscoring the opportunity here for marketers. Doing the right thing for the community matters more now than ever before; research from GWI found a brand’s support for people during the pandemic ranked higher than affordable price and product quality among consumers. Support of social (and of course environmental) causes are going to be increasingly important. If your brand is not (being seen to be) doing the right thing – time to step it up. People want and demand more purpose, more integrity, more mutuality. Much of the other pandemic-related response you likely already know about: an increased focus on Health & Wellness, with noted growth specifically in hybrid (digital/real) healthcare, digital use, and adoption acceleration, increased eCommerce, a greater diversity of online comfort and capability among different demographic groups (particularly older audiences.) Mastercard estimates that from 1 in 7 dollars being spent online in 2019, we moved to 1 in 5 in 2020. Bottom line: the lockdowns have caused significant shifts in mindsets and behavior, many of which won’t go away. We need to be consistently on top of these trends and adjust our strategies accordingly. 3.  Attribution Grows Up Quantifying and itemizing the impact of marketing investment has always been a notoriously tricky business. That’s why people didn’t do it – outside of direct marketing – until the ‘80s! Instead, they focused on making commercials that would sell. If they did a good job, people knew</a>; if not, well, it was part of the fog of doing business that the money was spent and it was… probably helping. (50+ years of single-source research now confirm this is in fact the case). The problem with the clickable ‘banner ad’ was that it created things (clicks) you could easily measure. But as we are slowly, or some quickly, learning: “Not everything that can be counted counts. Not everything that actually matters can be counted.”  Running at high speed round the office relaying the number of clicks (or later, ‘Facebook likes’) without pausing to ask how many dollars these things were worth has been in vogue among marketing & agency managers for 15-25 years. Now, we might be beginning to see a shift to a more mature view of evaluating marketing effectiveness. Part of this shift is due, of course, to the shifting data landscape. With Chrome third-party cookies set to be retired by 2023 (um, if they don’t delay by another couple of years) user-level data will be significantly reduced. Couple that with Apple’s opt-in rather than opt-out app tracking, and the future for digital tracking as we’ve known it looks bleak. Nielsen’s embarrassing loss of MRC accreditation further points to a future with a more balanced fusion of traditional and digital approaches to data collection, collation, and use. Heck, even Google and Facebook are encouraging marketers to use modeling more and rely on traditional digital metrics less! The other part is about moving with increasing conviction away from silo-based measurement, particularly with a growing body of data highlighting how exposure to multiple channels can lead to significantly better results. More advanced models can also better reflect the growing understanding of how marketing works to influence sales both in the present and in the future. HBR, Sir Martin Sorrell, and Binet & Field are just a few of the distinguished names advocating for the importance of a more balanced approach to marketing to drive better returns for its stakeholders. MTA has been a key solution, particularly for digital marketers, to avoid a siloed approach, but we have seen mixed results with it, at best, and – as with so many technologies – the early promise seems to have subsided into a more modest semi-optimism about what it’s providing. Third-Party cookie deprecation will only further undermine the tech. Using brand lift studies is still the most common measurement approach by marketers, with 46% expecting to use them in 2022, but interestingly MMMs are now in second place at 42%, according to research by the World Advertising Research Center. Using omnichannel approaches like this empowers marketers to better capture cross-channel effects and more fully understand channels’ total contributions. It’s also interesting to note, finally, marketers’ increasing focus on penetration as a key metric, reflecting the increasing infiltration of Sharp’s essential observations into the mindset of the modern marketer. ROI, unfortunately, remains a top goal for 50% of marketers, reflecting an ongoing lack of understanding of how marketing goals drive results, and how its impact can be maximized.
It Is The Worst Of Times, It Is The Best of Times (Part 1 of 2)
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November 23, 2021
thought-leadership
thought-leadership
By Dan Granger One of your first jobs as a marketer is to follow the marketer’s version of the Hippocratic oath–to do no harm to your brand. But your other job is to grow, and these directives can easily come into conflict. Advertising on politically-oriented shows or leveraging hosts with strong followings can be a way to capture attention in a crowded space. But that also exposes your brand to the controversies that the hosts and their guests can create. You don’t have to look far back to have an example of how these controversies go for advertisers. Here’s what you’re likely to expect. First, the host or guest says something controversial that a specific group wants to call out. Next, you would receive an email—from a seemingly credible media outlet, blog, or group—seeking comment about your intention to continue your existing relationship with the program. Oftentimes, there’s a deadline for you to make a comment before your brand name is released on a list. That list will be used by a constituency who will contact you and others at your company—accusing you of supporting the beliefs of the offending party. Usually, the host’s words are taken somewhat out of context, but it doesn’t matter because the optics are bad and you wish they had made their point differently. You are tempted to respond to the email. However, real customers are rarely involved. Usually you will start to receive pressure from within your company. Questions start flying at you about why you would ever consider affiliating your brand with programs that so clearly do not represent the values your company represents. All the pressure to hit growth and CAC goals are out the window and now you must respond—or so it seems. All of this has happened in a matter of hours. It is at this precise moment that you must ignore your impulses to act and take a moment to pause amidst the immense amount of pressure and judgment surrounding you. Instead of following your emotions… Here’s what you need to do: Address Internal Stakeholders – In a timely and considered way, assure all stakeholders that you appreciate the gravity of the situation and your commitment to taking proper action. Affirm your commitment to company values and get buy-in from anxious team members who will be tempted to speak publicly before an appropriate response can be considered. Say Nothing Publicly – No matter how tempting it might be, don’t even acknowledge the email or call you receive from watchdog organizations or any media outlet that contacts you. Anything you say publicly can and will be used against you in the court of public opinion. This is true for both the third parties that are pressuring you to make a statement or take an action, as well as the fans of the personality that caused the offense. You will feel like you owe them a response or statement and they know it. You do not. In fact, there is no long-term benefit in issuing a fast response. This is perceived but not real. Immediately following your awareness of the perceived offensive comment, do and say NOTHING. Speaking out will invite unwanted exposure and potential backlash. Immediately “Pause” Your Media Investment – You have to watch, listen or read the content that caused the controversy in full. To do that, you need time. You have facts to gather and context to consider. To do this objectively, you will want to contact your media agency or the program or network immediately. Assure them that you are making no immediate decisions and issuing no public statements. Provide the media partner a minimum timetable for suspension of your campaign. 2-4 weeks is an appropriate amount of time for a proper evaluation. Gather Facts and Think Deeply – You have protected yourself from continued exposure and assured your stakeholders that you will properly evaluate. So now is the time for due diligence. Imagine if someone had walked into your office and attributed the soundbite in question to one of your team members or key vendors. You should handle this situation similarly. To do that, you need to hear from people representing both sides of the issue and see how it is affecting them. Listen deeply to how the words may have been hurtful to people on your team. If your customers have been impacted, hear their stories. Maybe the person who gave offense holds views that represent the unspoken values of other stakeholders who do not share those values publicly. Consider them too. Examine their channel’s impact on your business. Consider the cost of a permanent severance from the relationship and what the consequence would be to the people who work with you if you cut off this stream of revenue. Talk to others who have navigated these waters in the past and learn from their successes and failures. You must not simply react to the vocal minority, you need to consider every side of the issue. Lay Out All Your Options – It’s easy to forget that you have many options beyond stay or go. Once you’ve taken in all of the information, decide if the perceived offense deserves action. If so, your options include: Withdraw Sponsorship until Further Notice: There is no rule that says you must close the door permanently. You can, however, decide that you don’t see an immediate path to the reinstatement of your campaign and take appropriate action. Again, quietly is best. Terminate the Relationship Permanently: If you have weighed the offense and believe that your company mission calls you to take a side and have weighed the costs associated with permanent separation, notify the necessary stakeholders. Avoid emotional responses and stay matter of fact, leaning on the incongruity of your values with a continued relationship with the individual in question. This is the most extreme action and should only be considered in the most extreme circumstances. Return Immediately: If you believe the controversy was taken out of context or that the personality did nothing out of step with your company values, you can go back right away. Again, no public statement about this will benefit you. Wait it Out: If you don’t believe the offense was worthy of any action one way or another, let the news cycle pass—anywhere from 24 hours to one week—then continue as planned per your “Pause.” Offer a Probationary Relationship: You have the right to not take any further action beyond your temporary withdrawal. However, if you do believe that the offense was a violation of your values or unnecessarily harmful but that they can be let off with a warning, then tell them so. Talk to the personality directly or at least alert the executive team that represents them that future instances of this nature may result in permanent separation. You can even request they consider some measure of goodwill or action to demonstrate a willingness to consider the feelings of those they have hurt, even if they disagree on a core issue. Typically these hurt feelings are the result of the way something was communicated, not necessarily the position held by either party. Pick up the Bat Phone: What if you may have trouble getting out of a contract? What if your stakeholders are divided on what to do? What if the offending channel drives a high volume of sales and there is ambiguity around the nature of the offense. When the stakes are high and you need a professional to see you through, contact the Cambridge Negotiation Institute. 6. DECIDE – This may be less obvious than it seems. In almost every instance where separation occurs between the brand and talent in a relationship, it is done under compulsion from a third party. The reality is, this third party is not responsible for your goals or your mission as a brand. It would be a shame if you were to take an action that is too fast or too permanent all because you were bullied into doing so—yet this is often the path that brands choose. We all want to save face. But when you rush to judgment, you turn over your authority to less invested third parties who are operating with different motives than your own. This is your business, not theirs. Don’t let them tell you who you will do business with or how you go about finding new customers or sharing your values with the world. This is your decision, so take time and then decide for yourself. Additionally, last year we began working with a company called Barometer to build a tool in order to proactively get ahead of this type of scenario. Powered by AI, Barometer is able to apply a Brand Safety & Suitability score by rating each episode and show using the GARM framework in order to determine the risk level of content. By looking through a host or shows track record you, as a brand marketer, are able to determine if the content they put out is consistent with your brand values and if it’s something you can feel confident sponsoring based on their track record. As a brand marketer you don’t have hundred of hours in the day to listen to new shows you’re looking to test or to track episodes released by the hosts you’re currently choosing to sponsor. Barometer does this for you, all you have to do is sign up for an account and assign risk levels (no, low, medium, high) you are comfortable with across the 12 Risk adjacent elements GARM warns against. In a matter of second you have full transparency into the content of the show, can see potential issues flagged, and are able to make a data-backed decision as to whether or not you feel confident investing your brand dollars in a show. One final thought. Most people will not follow the advice provided here and it will cost them a lot of money. But no amount of money is worth feeling like you’ve sold your soul and caved on your convictions. You have to make a choice that helps you sleep at night. There is a better path that no one ever considers—proactively work on the relationship with the offending talent. The reason you found yourself in this predicament is that you leveraged the influence of an influencer. The most powerful asset in the world of marketing is tapping into the trust that flows between a media Influencer and their tribe. The moment you terminate that relationship, you have reduced your own influence with that tribe as well as their leader.  We have enough polarization in this country. There is enough judgment on both sides. You have the power to proactively drive positive change and use these moments of controversy to unite people and expand the influence of your values—if you would only take a different approach. Go forth and spend your influence wisely. Contact Us — For more information on Barometer, please visit thebarometer.co For additional resources on this topic, please see The Influencer’s previous articles addressing different aspects of this topic, including, A HOUSE DIVIDED WILL NOT BRAND and DON’T BECOME A VICTIM OF THE “OTHER” TRADE WAR.  Our position on doing our part to heal the divide in this country through our approach to marketing has also garnered some media attention, including, THE WILKOW MAJORITY on SiriusXM, Business Radio by The Wharton School and Closer Look with Rose Scott on NPR.
Oxford Road's Guide to Brand Safety
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October 6, 2021
newsletter
newsletter
The first rule for marketers is the same as for doctors: don’t make anything worse. At a time when 79% of Americans say they’d boycott a company for ethical reasons, it can be hard not to step in it, especially diving into the fraught media-buying landscape. Better to skip the news genre altogether than accidentally run an ad next to something controversial that creates a tweetstorm, right? The only problem is if we can’t tell good news from bad news, we end up with a bleak future where there’s no good news to support at all.  We’re not overstating it when we say that finding Vanessa Otero was a miracle. Otero is the founder and CEO of Ad Fontes Media (Latin for “to the source”), the virally successful Media-Bias Chart creator. This chart has the power to change the way you buy media forever, find some incredible deals on overlooked news sites that deserve your support, and even make this year’s Thanksgiving dinner table conversation more civil. Not convinced? Have a listen as Otero, our very own Dan Granger, and industry veteran Eric John of IAB break down how we got to our toxic state of polarized tribalism and the way forward with civility and positive ROI for all. Watch The Interview
IAB Interview | The Impact of Brands on Misinformation and Bias in the News Ecosystem
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August 25, 2021
thought-leadership
thought-leadership
Oxford Road’s Creative Director, Stew Redwine, has never stopped studying the art of advertising. He’s a student of the greats; Goodby & Silverstein, Rory Sutherland, Mark Pollard, Louis Grenier, and countless others, yet he just keeps going. He’s a curator of wisdom, a teacher, an expert in the field, and this week, he gives you a peek behind the curtain to see how it all works. A few weeks back, we shared Stew’s interview on the Sounds Profitable Podcast, where he broke down the individual elements that make a great podcast read. This week, Stew rejoins the show to speak to how to make the copy you send to podcast hosts deliver maximum results. According to Bill Bernbach, “Creativity will become the last unfair advantage we’re legally allowed to take over our competitors.” Many say the great art of advertising has been lost, with more attention paid to click-through than creative. At Oxford Road, we believe they’re both critical to performance, inseparable, and deserve time, attention, and effort to get right. Join Stew as he breaks out the mechanics of getting the most out of your podcast creative by dissecting five actual podcast ads in real-time, pointing out not just the good and bad but the nuances provided by hosts that make all the difference. It’s part art, part science, and part entertainment, a balance that Stew has mastered. We invite you to dive in. Listen to the Interview
How to Write Podcast Ads That Sell - Part II
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August 18, 2021
thought-leadership
thought-leadership
This week, The Influencer is going to shock the world by touching some topics you’ve never heard us cover: Brand Safety, Suitability, and Polarization. I know, I know, but if you haven’t heard our spiel, this is a great way to get a taste or to go deeper on the topic. Brands are running scared from the news ecosystem because they don’t know who to trust, and as dollars run out with it, the fourth estate is weakened. This week, Industry veteran Eric John of IAB Media Center moderates this discussion for IAB. There with Oxford Road’s Dan Granger and Ad Fontes Media Founder and CEO Vanessa Otero. Through their Media Bias Chart, brands now have a much-needed packaging label on news. Topics covered in this interview include: Watch the Interview The problem of polarization and how it impacts brands pursuit of safety and suitability The need for News Ratings Overcoming the misconception, “They are biased, we’re not.” When silence is better than “virtue signaling” and why How content bias ratings work Why does the 4th Estate Matter? How your ad dollars fit into stakeholder efforts like DEI and ESG
The Impact of Brands on Misinformation and Bias in the News Ecosystem
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August 4, 2021
thought-leadership
thought-leadership
By Gavin Ballas EVP Growth + Joint Head of Client Services Last week the marketing world lost a legend. The man who could sell anything, inventor, marketing genius, and King of the Infomercial,Ron Popeil, passed away last week at the age of 86. Those of us who earn our living in the performance marketing space really should take a moment and thank Ron Popeil for helping to bring direct marketing into electronic media. When I worked for Ron Popeil, I was also a graduate business student at USC. A Professor of Entrepreneurship shared with me how much he greatly admired and respected Ron Popeil’s efforts and success and felt there was a lot all businesses could learn from Ron Popeil. So every year when USC wanted to celebrate their Entrepreneur of the Year, my professor wanted to nominate Ron Popeil. Sadly, this well-meaning Professor never nominated him… he just felt his colleagues wouldn’t accept the nomination and would laugh at the Professor for even suggesting such a thing. Well, I’d say Mr. Popeil got the last laugh. While many of his products and sales demonstrations may seem rather goofy, they were also incredibly effective. It was reported that Mr. Popeil left behind a $200M+ estate, fueled by over $1 Billion in sales of the Showtime Rotisserie alone. There may be better measures of a life lived than the value of your estate but from a performance marketing standpoint building a $200M+ estate on the back of products like the Pocket Fisherman, Inside the Egg Scrambler, GLH-9 (hair in a spray can), and more…that’s not bad at all! And to say what my old professor couldn’t, there is no doubt that all of us in this field have benefited from Ron’s work and can still learn quite a bit from the Infomercial King’s legacy. So in honor of my one-time boss’s passing, I am pleased that the Influencer would like to once again share my article on the Five Things I Learned from Working For Ron Popeil.  Ron Popeil – 1935 to 2021
Give A Legend His Due!
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August 4, 2021
thought-leadership
thought-leadership
Five Performance Marketing Lessons from the Master Oxford Road’s EVP Client Strategy, Gavin Ballas, reflects on his early experience working for Popeil and the lessons even the most brand-conscious marketer can learn without running cheesy late-night infomercials. I lost $25,000 of his in just one weekend. “They are only your friends because you have my credit card!” That’s what he told me the Friday before the weekend started. And who could argue with a man who sold over $1Billion in Rotisserie Ovens? This guy was brilliant; he knew it was going to happen. Ron Popeil is a marketing genius. But what many may not know, he was also an incredible media buyer. Early in my career, I was a media buyer for the famous pitchman. Maybe you’ve heard of some of his “amazing” inventions: The Pocket Fisherman, the Inside-the-Egg Scrambler, or even GLH 9 (Spray on Hair!). Ok…maybe you don’t know his products…but you may know some of his catchphrases: “Set it and Forget it”… or “Not $200, Not $100 just three easy payments of $19.95!” Or the most famous one…”But wait there’s more…” (FYI – He never actually said that one but much of the infomercial world credits it to him) Over the years many have written about Ron Popeil, the King of Late Night Infomercials. Even podcast host and writer Malcolm Gladwell has written glowingly about his salesmanship and product design. It’s true…he insisted on a glass door for the rotisserie so you could see the food cooking. I can tell you, watching a spinning chicken basting in its own fat is actually great fun to watch! But salesmanship and product innovation weren’t the only pieces of this puzzle. Here are a handful of lessons that might well be helpful to today’s performance marketers. When it comes to media buying…hire salespeople! When Ron Popeil hired me to be a media buyer, I was surprised. I had never actually bought media…not $1. I had only ever been a radio salesperson. But 8 out of 10 of his media buyers also used to be salespeople! To be successful in performance marketing, you’ll be buying at below market rates. Buying performance media often means buying at rates and times that networks don’t really want to sell. I was shocked how much persuasion and nudging to take my (Ron’s) money. You need to hire a smart, aggressive, and persuasive media agency that can sell media vendors on bending to your campaign’s needs. In the media world…past performance is a decent indicator of future performance. Every Friday was terrifying. Ron would call each media buyer to review the weekend’s buys. He’d start at one end of the hall and spend 15-20 minutes with each buyer. You better know everything about your media buys and how to defend them. We were buying $1-2 million in media each week when I was at Ronco. That was across hundreds of networks and local stations. He knew all the stations around the country intimately.  He knew how much they were worth. And he always knew which one of your buys was the weakest. If you didn’t’ have good reason to have made the buy…watch out! It was somewhat of a career highlight for me when Ron let me have it for making a bad buy! His approach was simple: If you got 100 orders from a station last Saturday afternoon… Assume the same station for the next Sunday afternoon would be 85 orders or less. That was key when you when offering a rate to clear the show. Build and stack value to create a compelling offer. In order to create an offer that was impossible to ignore he focused relentlessly on increasing the perceived value of his offer. He always looked for complimentary items with high value as an incentive. Once the value was high enough he could make the offer “frictionless” taking away as many barriers to respond as possible. When you look at your offer or your landing page, are you making it as easy as possible for a consumer to respond? Every customer interaction is a sales opportunity Ron Popeil made $500K/week in profit from customer complaints. Ron took great pains to monitor each and every aspect of the customer engagement,  all with an eye towards improving Lifetime Value (LTV). There was a large customer service department whose job it was to field calls from consumers complaining about the products and figure out how to end the call with an upsell to things like chicken ties (to keep the chicken from burning as spun), cleaning supplies, even his other products like spray-on hair! But Ron didn’t want to wait for upsells to make money he insisted on being profitable on the first sale. The product is the star. Ron Popeil understood that as good as he was at connecting with his audience – it was the product that sold itself, and that made it a business. You will not find a group that believes as strongly in the power of an influencer or host endorsement than Oxford Road. However, before you put someone else’s name or voice on top of your brand spend a great time and effort to make sure your product is as compelling as it can be. Imagine, if you didn’t have the luxury of a great host endorsing your product. Would your product stand up on its own? Could it drive people to call or buy right now on its own merits? Get the product or service as close to being the star before you add on host endorsements. Ron Popeil built a rotisserie oven business into a unicorn. But he had 50+ years to perfect his approach to performance marketing. I’m guessing you, and your investors don’t have that kind of time to learn. You certainly don’t want to lose money with a bad media buy. Find a partner who has already learned from the mistakes. Find a media partner who has depth of experience and knows your space. Shorten the learning curve. Need a recommendation? I know a group that’s here and ready to work with you. Call me now…operators are standing by.
I Lost Ron Popeil $25,000 in 48 hours and Learned a Lot About Performance Marketing
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July 28, 2021
thought-leadership
thought-leadership
By Dan Granger Corporations are being told that silence equals violence. So, it comes as no surprise that the leaders of Major League Baseball, Coca-Cola, and Delta, among others, took a public position a little while back, on Georgia voting legislation. A recent survey shows that the American public now trusts corporations more than the media, government, or non-profits. With that in mind, CEOs need to tread lightly. Polarization in this country shows no signs of easing up, even after voters swapped Trump for Biden and it is only natural that cultural forces pull the last trusted institution into the unwinnable war. The Business Roundtable has embraced the notion of stakeholder capitalism, uniting the largest firms behind the principle of doing well, by doing good, and finding purpose by replacing shareholder primacy with a broader constituency of “stakeholders.” Brands that align In fact, brands like Patagonia and Nike have seen positive Return on Investment from standing in support of progressive issues. Other brands like MyPillow or Black Rifle Coffee have benefited by aligning closely with right-wing audiences. This can be an effective strategy, but it is not right for every brand and is a double-edged sword. As David Ogilvy famously said, “The customer is not an idiot, she is your wife.” In other words, the public can smell pandering from a mile away, and they will penalize you for it. Here we should pause to remember Keurig, the coffee maker who found themselves in hot water with conservatives and liberals when they were called out for advertising on Fox News in 2017. Objectors initially took to Twitter to question the brand’s values. Reflexively, Keurig announced the termination of their sponsorship of Sean Hannity. Suddenly they were met by an onslaught of viral videos where angry consumers took pleasure in smashing their Keurig machines. The Keurig skirmish left them an early casualty of our modern culture war, disproving the notion that all publicity is good publicity. Their CEO stepped in to disavow any intention of picking sides and committed to overhauling the firm’s communication policies. CEOs’ newfound public trust is the typical overnight success, ten years in the making. Now that they have it, they must steward it wisely and sparingly. Companies content to attract customers from only one political ideology may be able to successfully exploit our fractured nation’s vulnerabilities for the moment. That may not bode so well for the Fortune 500, whose market capitalization requires buy-in from stakeholders among the 81 million Biden voters as well as the 74 million voters who supported Trump in November. Perhaps Coca-Cola might realize better returns by challenging Pepsi more than Brian Kemp. CEOs must be prudent Make no mistake; stakeholder capitalism is an essential strategy. To fight against it is to command the waves to come no further. However, practical realities must temper this effort. While the strategy is important, execution is everything. No CEO can effectively manage their business if they choose to debate every public policy matter, they are told they must address. Not every troll or gaslighting journalist deserves a response, as these are almost never grassroots customer concerns. Instead, CEOs should think deeply about what issues are and are not genuinely within their scope and how long they can sustain efforts to engage in them. When pressured to weigh in on such matters, consider this meditation: “Does this truly need to be said? By us? Right now?” If you have the good fortune of running a company in 2021, you are sitting on a lead in public trust. Do not let those who have squandered theirs, pull you into the trappings of increased polarization and convince you to alienate half of your customers. Instead, consider seeking the serenity to accept the things you cannot change, to change the things you can, and the wisdom to know the difference. There is an infinite number of productive contributions your business can make to issues of stakeholder importance. Let your company be defined by what you do, not what you denounce.
Lessons from Georgia
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July 28, 2021
thought-leadership
thought-leadership
If you’re like most marketers, you’re feeling the full weight of the shift from shareholder capitalism to stakeholder capitalism in today’s ever-shifting political climate and need tools to help navigate the sometimes treacherous waters. Last week, Oxford Road Founder and CEO Dan Granger sat down with Coruzant Technologies as a guest on their podcast, The Digital Executive, to discuss what Oxford Road is doing to protect our clients from potential backlash. In addition to the episode HERE, Dan also wrote an article that outlines the pitfalls that come along with today’s climate and offers advice to CEOs finding themselves caught in the middle. If “the middle” is where you find yourself, dear marketer, THIS is required reading.
Oxford Road Founder & CEO Dan Granger sat down with Coruzant Technologies's podcast, The Digital Executive
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July 21, 2021
thought-leadership
thought-leadership
By Stew Redwine · Editors: Bryan Barletta, Evo Terra You’ve made it! This week, we conclude our series on how to write podcasts ads that sell. Combined with parts 1 & 2, these lessons provide the tools you need to compose advertising messaging that not only entertains, but also delights, and surprises listeners, they actually get people to buy your product. We call this messaging framework, Audiolytics™, and Oxford Road has used it to help companies like LegalZoom, ZipRecruiter, Ring Video Doorbell, and countless others go from audio advertising dilettantes to legitimate household names. In this final session, Oxford Road’s Creative Director, Stew Redwine breaks down the final five main Audiolytics™ components; Substantiation, Offer, Scarcity, Path, and Execution. SUBSTANTIATION Why should anyone believe you? Robert Cialdini says it’s the use of Social Proof and Authority. Aristotle posits that one must use Logos (reason) and Ethos (the credibility of the speaker). Jason Harris, the author of The Soulful Art of Persuasion, says great advertising is emotional, not rational. Regardless of the argument, this problem isn’t new. In his 1944 tome on advertising, Diary of an Ad Man, James W. Young mentions the centrality of this issue to advertising and offers a solution: “Every type of advertiser has the same problem; namely, to be believed. The mail-order man knows nothing so potent for this purpose as a testimonial, yet the general advertiser seldom uses it.” Personal testimony provides an advertiser with the most powerful words in the lexicon of advertising, “I use this and you should too.” Whether it is a testimony from someone you know personally or someone you feel like you know – like a podcast host – as long as you trust them you are much more likely to be persuaded. But testimonials are only one of several “prove it” facts, as outlined by Victor O. Schwab in How to Write a Good Advertisement, that can be used to substantiate the claims in an advertisement. Victor O. Schwab’s List of Prove It Facts (This is an amplified version of the list first compiled by G.B. Hotchkiss. We’re all standing on the shoulders of giants, aren’t we?) 1. Construction Evidence includes facts about materials and the manufacture of the product. 2. Performance Evidence includes the achievements of the product in actual use. 3. Testimony of Others includes Customers, Experts, Awards Won, and Sales Records. 4. Test Evidence, which includes Guarantees and Free Samples. One final thought on Substantiation as it relates to Marshall McLuhan’s practically sacrosanct phrase, “The medium is the message.” The level of “polish” and “footprint” of your ad matters. They’re both an expression of Costly Signaling Theory, explored by Rory Sutherland in Alchemy: The Dark Art and Curious Science of Creating Magic in Brands, Business, and Life. The very quality of your ad can substantiate, in the audience’s mind, the quality of your good or service. And the same goes for how often they’re presented with your message. If they hear your ad on “every” podcast they will assume, even if subconsciously, you are someone they can trust. OFFER, SCARCITY, & PATH Why should the listener take action? By when? NOTE: These three Key components are primarily focused on advertising messages that require immediate action. If the time horizon is longer not all of these components need to be optimized. John Caples says in the Fifth Edition of Tested Advertising Methods, you must filter every aspect of the advertisement through this question: “what argument would make you…part with good money in order to buy the product or service you are advertising?” Would a GREAT Offer move you, better than any Offer available anywhere else? Would knowledge that the Offer has an element of Scarcity to it drive you to act? Would knowing exactly what Path to follow to take advantage of the Offer be the thing that induces you to purchase? Yes, yes, and yes. OFFER is more than just a discount. It is everything from a unique discount, to something FREE, a guarantee, or any other kind of incentive. Like a 1773 tea ad that read, “Excellent good Bohea Tea, imported in the last ship from London; sold by Theo. Hancock, N.B. “If it don’t suit the ladies’ taste, they may return the tea and receive their money again.” SCARCITY is most persuasive when it is real. For instance, when running a test campaign make an Offer that is the best available anywhere and make it truly scarce. It will only be offered through a specific date or, perhaps, it is tied to a seasonal event like Father’s Day. Another way to talk about Scarcity is Limited Supply. PATH Where must the audience go to take advantage of this tremendous opportunity? The goal is clarity above all else. Tell them exactly where you need them to go and what you need them to do in the simplest way possible. If you can shorten a URL’s name, do it. If it needs to be spelled, spell. If you’re asking them to go to a URL and enter a Promo Code at least make them easy. But the goal is to ask them to take as FEW steps as possible and that includes keystrokes, actions, or even things they have to remember. When it comes to Offer, Scarcity, and Path, don’t be quick to dismiss the power they hold over your cash register ringing. If you don’t have an Offer, or Scarcity, and have a convoluted Path, you have hobbled your message. It may still connect emotionally. It may still give the audience a fond recollection of your brand when they see it again someday. But if you need it to make the cash registers ring, especially as you test out a new channel, then you must include all three. EXECUTION Does every word count? Execution is HOW you communicated everything. All too often creative development is kicked off with a little too vague definition of the business goal and then catapulted into the exciting part of the conversation, HOW we’re going to say it. The best creative development is the other way around. Clarity before poetry. First of all, how are you going to measure success? Then, how long do you have to get there? Once you’ve answered these questions, then determine when that will be measured. Every day? Every week? Or is your advertisement simply meant to make people aware that you exist? To inform? To persuade? No matter what your questions are and what your answers are, part of answering all those questions is research. Todd Lauer, VP of Brand & Creative at LendingTree, talked about how LendingTree’s tagline for sixteen years, “When Banks Compete, You Win” was developed. In a focus group of actual LendingTree users in 2002 a woman said, “It was kinda like, when banks compete, I win!” Start with your customer reviews and Facebook comments, put them all in a spreadsheet and scour them for similarities and for statements like this one. Then invite a few of your customers in and just talk to them. It’s practically free and may just give you a tagline for the rest of the life of your company. Is the advertisement intended to be part of a campaign that is 60% Awareness and 40% Activation? Whatever the mix is, how long will it take you to get there? Are you attempting to raise your share of voice so as to raise your share of market? (a very good idea by the way). Or are you simply putting a message out that you believe needs to exist in the world? But there is something ELSE, and we all know it. Henry Ford talked about it late in his career. After making the ultimate boilerplate of boilerplate products he admitted there was something to this “style” thing. Call it chaos, call it emotion, personality, branding, or story. The thing that makes you YOU is the same kind of thing that makes one Brand different from all the rest, so that it carves out, builds, and reinforces memory structures in our minds. Whatever is behind it all, we’ve been working on communicating with each other for a LONG time. It’s a tool as old as almost any other. To do it well, we have to talk to each other in a way that is understood by the other people living in the cave. “Want to know where the best berries are? Go to the big magnolia tree and hang a left.” Wrapping It Up This approach to structuring a message is the ground floor of how we construct messages at Oxford Road. We’ve been working on it for years and all the sources mentioned in this article are available to anyone – and they can be interpreted in a number of ways. We’ve chosen to focus it all into a messaging taxonomy that gives us a way to sort, rank, and weigh the pieces of a message designed to influence human behavior. We use the 9 Key Components in this article, plus 71 Subcomponents, based on performance data, multivariate testing, and the latest research and thinking on the subjects of advertising, neuromarketing, psychology, and persuasion to make the ads work for our clients. We call it Audiolytics™ because it was born out of audio. And now you’ve got the building blocks. You can use it to write an ad, any kind of ad. You can use it to write an email to get your rent lowered. To propose to someone. To break up. To construct a pitch deck. To give a speech or ask for a raise. Or simply as another lens to look through on the endless quest to understand part of why humans do what they do.
How To Write Podcast Ads That Sell - Part Three
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July 14, 2021
thought-leadership
thought-leadership
By Stew Redwine · Editors: Bryan Barletta, Evo Terra Last week we shared the first part of the article Oxford Road’s Creative Director, Stew Redwine wrote for, Sounds Profitable that put the Audiolytics™ framework into action by creating an ad for the weekly podcasting newsletter. As a refresher, Audiolytics™ is Oxford Road’s proprietary system that ensures every piece of creative that we put into the market is structured to enrich the value of our client’s media schedules. The system audits ad copy based on the 9 main components, and 71 sub-components proven to influence human behavior, ensuring optimal response. This week, Stew breaks down the first four main Audiolytics™ components; Setup, Value Prop, Positioning, and Demonstration. Get out a notebook and a No. 2 pencil, click here to start the class. There will be a test next week. SETUP Capture attention AND tee up the Value Prop. From John Caples’ AIDA (attention, interest, desire, action) method to David Ogilvy’s insistence on the importance of the headline above all else, the first job of an ad is to get your attention. But the trick is, it has to get your attention in such a way that it keeps your attention. Any advertisement can use a shocking device (swearing, whoopie cushions, sirens, etc) to grab the audience’s attention. But to grab their attention in a way that is tied to the product is how you hold their attention and increase the impact of the message. After all, if the whole advertisement is designed to get the audience primed to take action, or at least to think of your product or service whenever the need arises, then it’s critical to have everything in the advertisement serve that end with clarity and potency. The headline, or opening line-in audio, deserves a tremendous amount of focus. You must convince them to listen to the next line, or else it is all for naught – this is something Roy H. Williams talks about again and again in his “Wizard of Ads” Trilogy. VALUE PROP What is it? What’s your promise? “Promise, Large Promise, is the soul of an advertisement.” — Samuel Johnson (1759) The “largeness” of the promise in your Value Proposition doesn’t come from aggressive, grandiose, or disingenuous claims. Just like it doesn’t come from underselling. It comes from the size of its impact in the audience’s mind. When you describe to the audience, in their language and from their point of view, why and when your Brand gives them an opportunity or solves a problem they feel deeply – 99% of your work is done. And many times a podcast host will uncover what it is in their expression of copy, because they are experiencing the product or service themselves and sharing in human speak, NOT ad speak. That’s the magic that happens when their audience believes and takes action. Mark Pollard talks about this a lot in his “Strategy is Your Words” and everything else he does. And Podcast hosts have a knack for getting to the “Human Problems/Human Truths” that can unlock any Brand’s Value Prop. In short, speaking like a person about what really motivates us, NOT like a Brand. POSITIONING Why is it better than the Status Quo or Competitors? The audience must walk away with a material understanding of what you do, what you offer, and why it’s better. How much money or time will they save using your product? In what exact, measurable ways will their life improve if they exchange their earnings for your product—as opposed to the equitable product from one of your competitors? Daniel Pink covers several ways to do this in the “Persuasive Frames” episode of his Masterclass. An EXTRA NOTE on Positioning (because this comes up a lot) But what if my company isn’t all that different from the competition? Anyone who watched Mad Men, remembers Don Draper’s positioning pitch to Lucky Strike cigarettes in the pilot episode. After presenting the concept that Lucky Strike’s tobacco is toasted, the client replies, “but everybody else’s tobacco is toasted.” “No”, Don says, “everybody else’s tobacco is poisonous; Lucky Strike’s is toasted.” Any of the cigarette companies could have made this claim, but Lucky Strike was the only one who DID (at least in the fictional world of Man Men). Read the true story behind the Lucky Strike toasted campaign. A real-world example comes from another classic vice: beer. Advertising pioneer Claude Hopkins positioned Schlitz beer by claiming their bottles were “washed with live steam.” Like the Lucky Strike example, ALL beer companies were washing their bottles with live steam at the time, but Schlitz was the only one talking about it. When marketers are having a hard time coming up with a way to differentiate their product or service from their competitors, make the “preemptive claim,” as Hopkins called it. A modern example of the preemptive claim is Jimmy John’s “Free Smells” signs in their restaurants. EVERY restaurant could claim this, but Jimmy John’s is the only one that does. This drive to differentiate evolved into the Rosser Reeves “Unique Selling Proposition.” From Reeves in the 1960s to Trout and Ries in the 1970s, the idea of the preemptive claim was dropped completely in favor of something ONLY your brand can claim. This kind of positioning is perfectly illustrated by M&M’s “melts in your mouth, not in your hand” thanks to a patented sugar coating. However, in his 2008 book “How Brands Grow”, Byron Sharp proved that differentiation is meaningless and brands need to be distinct. Each of these intelligent people, Reeves & Sharp, had their own “truth” about how best to position a company that worked for them. Mark Ritson does a fantastic job of creating a “truth tent” large enough for everyone’s views on Positioning. DEMONSTRATION Simply put, here’s how it works. No matter how well you accomplish the first three Key Components, you’ve wasted all of it if the audience can’t picture themselves using the thing. Yes, demonstration is that integral to your service or product’s success. The good news is that humans are built to watch closely, especially if they’re watching another human. Back in the 90s, a team of Italian neuroscientists made a groundbreaking discovery in the brains of Macaque monkeys. Motor cells inside their brains fired, the exact same way when one monkey conducted a behavior as when it watched another monkey do the same thing. Watching created the sensation of doing. These cells, called “Mirror Neurons,” have unlocked major advancements in the study of how people relate to each other. They’ve helped clarify what exactly is happening in our brains when we experience media and imagery. Mirror neurons help explain the voyeuristic impulses that command the audience’s attention. When we watch another person experience something, our imaginations automatically simulate that experience for ourselves and we feel a miniature version of it. But what do you do when there is ONLY audio? I could write an entire article on “The Theater of the Mind” using audio to influence the listener to visualize your product or service. Thankfully, Pandora already wrote it. The same old mirror neurons can go to work even if the person your listener is envisioning is in their own head. This is also discussed in Blindsight, The (Mostly) Hidden Ways Marketing Reshapes Our Brains. You can also use unique attributes—sound effects, music, multiple voices, even silence—to demonstrate in an unexpected way. Hiscox Business Insurance uses an engaging audio sleight of hand to demonstrate the type of cyber threats they protect businesses from in this UK audio ad. It’s an ad about the threats of cyber crime that intercuts between a professional actress and an AI Copy, asking the listener if they can tell the difference between the two.
How To Write Podcast Ads That Sell - Part Two
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July 7, 2021
thought-leadership
thought-leadership
By  Stew Redwine · Editors: Bryan Barletta, Evo Terra Introduction “Podcasters can sell underwear, so why do they struggle to sell themselves?” That was the question Bryan wanted help answering when he reached out to me for pointers on what makes a live-read work. He thought maybe podcasters just need to be told how to write an ad. After talking for a few minutes we decided to make an ad for Sounds Profitable by going through the creative process I use when developing ads. And when we were all done he asked me to share more about what is behind the approach. Why is the creative organized the way it is? It’s something I’ve been working on for a while now. Maybe I went a little overboard on my answer for him, but here you go. Everything you’ll read here is based on the work of a lot of other people. You could find it all if you searched and spent the time connecting the dots. But now you don’t have to. NOTE: There are THREE main sections of a podcast ad – Intro, Body Copy, and Call to Action. Within that, there are subsections you can use to write your copy. But the end result doesn’t need all the labels. They’re there to keep your thoughts organized and make sure you have everything that needs to be included in your message. Building An Ad Intro SETUP Ever since the height of “audio ad-tech” was a ram’s horn – one question remains. Do the ads work? This one’s for Sounds Profitable – and we’re about to find out. Body Copy VALUE PROP Sounds Profitable is the ONLY podcast that brings you the latest from the podcast ad-tech world. POSITIONING But we’re not just reporting. We’re leading the space – with the first-ever on-demand podcast upfronts. We’re breaking down the business of podcasts – from analytics to dynamic ad insertion. And we’re giving you in-depth detail from experts. All so you can make smart decisions. And sound smart too. DEMONSTRATION Go to Sounds Profitable dot com slash Premium and sign up for our NEW Premium Feed – for FREE – and hear audio versions of ALL our articles plus expert interviews with guests like Tom Webster of Edison Research and James Cridland of Podnews. SUBSTANTIATION Access everything in one clean feed thanks to our sponsor Supercast – one of our FIFTY PLUS SPONSORS – from the most important podcasting ad-tech partners, agencies, and publishers. Call to Action OFFER SCARCITY PATH Sign up at Sounds Profitable dot com slash Premium and now through Father’s Day you’ll be entered to win audio gear – like headphones, mixers, and mics – based on how many new subscribers we get. But only until June 20th – go to Sounds Profitable dot com slash Premium! Plus, when you sign up, you’ll prove this ad worked. Right? Sounds Profitable dot com slash Premium. CLICK HERE for the output of this exercise and how it actually sounded once recorded. Next week, we’ll dive into the nine main sub-components that make up the foundation of Audiolytics™ so you can make an ad that works for your business.
How To Write Podcast Ads That Sell
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June 30, 2021
podcast
podcast
What do T-Pain, Bill O’Reilly, NYT’s Ben Smith, and leaders from GARM, IAB, and 4As all have in common? They are all featured in our season finale ofThe Media Roundtable Podcast. We know you’ve been busy, so this should be a fun way to catch up as Dan guides you through curated clips. With American’s trust inmedia erodingand news consumption becomingmore partisanby the minute, this podcast is a must-listen for media and marketers looking to balance brand values with business objectives.  Please don’t just listen… GET INVOLVED withThe Media Roundtableand help us mobilize marketers to advance truth and civility in media. We’ll return in a couple of short months with a brand new season. Remember, feedback is the breakfast of champions, and we would LOVE to hear your thoughts on ways we can improve. Email us!Influencer@oxfordroad.com.  Listen to the episode HERE
In Case You Missed It - The Media RoundtableGreatest Hits - Part 2
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June 23, 2021
podcast
podcast
The Media Roundtable Podcast has been hard at work dismantling the Outrage Industrial Complex since early February. But the sun is shining, the vax is overtaking the mask, and while the work is far from done, it’s time for a break.   For those of you who have been interested but haven’t gotten around to keeping up each week, we present to you ourCliff’s Notesguide to the first half of this season, featuring highlights from provocative interviews with industry leaders. You’ll hear premium samples from some of our top guests, including David French, Carl Cameron, Eric Deggans, and more. If you’re a Marketer, Content Creator, or anyone else who shares our concern that media is profiting off the exploitation of our divisions, this is a great way to skim the surface of the work we’ve been doing without having to find 10 hours to binge. Part II in this “Best Of” series will run next week. Listen to the episode HERE
In Case You Missed It - The Media RoundtableGreatest Hits - Part 1
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June 16, 2021
podcast
podcast
Top-rated Cable News host for 16 years. Author of best-selling non-fiction series of all time. Love him or hate him, you can’t talk about the state of modern media without acknowledging Bill O’Reilly’s influence. O’Reilly pioneered the advance of merging opinion into a nightly newscast and led Fox News to become the dominant network in cable news. Fox’s success catering to partisan sympathies with O’Reilly leading the charge created a formula that is now an industry standard for outlets large and small, left and right. Without Bill O’Reilly, today’s media landscape would be unrecognizable.  As our guest on this week’s episode of The Media Roundtable, Bill joins us and provides a path to understanding how we got here, through the lens of his own career and the strategies he employed to reach the top of his field, blending news and opinion. Fueling his meteoric rise was an uncanny understanding of what audiences would tune into and how to best use the emerging medium. In this episode, he reflects on the Frankenstein he helped create, as well as his new book, Killing the Mob, where he describes Bobby Kennedy as “The hero of the book.”  Coincidentally, we recorded one day following the announcement of his upcoming“History Tour”with none other than Donald J. Trump. We spoke candidly about this upcoming series of events and how he intends to bring his “No Spin” approach to live interviews with the 45th President. We also discussed his view on claims of election fraud, lab leak theory, and the movement toward stakeholder capitalism. Many of his views may not be what you think.  Most compelling in his reflections is a simple remark he makes about the modern state of corporate media where he concludes, “I’m just glad I’m out of it.” If you’re able to listen,let us know what you think. Listen to the Episode HERE
No Spin Meets the Media Roundtable: A Conversation with Bill O’Reilly
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June 9, 2021
podcast
podcast
Quis Custodiet Ipsos Custodes? Translation: “Who Watches the Watchmen?” This is the question posed in this week’s episode of The Media Roundtable by our guest, Will Phipps. Phipps is dedicated to charging Brands and Marketers through A&G’s initiative, Protect Our Press“. We discuss the importance of local and reasons why we must unite to support this critical part of the news media ecosystem as it struggles for survival. While journalists, aka “The Fourth Estate,” are needed to hold the powerful to account, it now falls to Corporations to support and hold this critical institution to account.  Phipps has been in the advertising industry for nearly three decades and knows firsthand how “the proliferation of programmatic media buying is the easiest way to reach audiences at the lowest costs.” But, it’s not all upside. Yes, you now have lower CPM’s, but it comes at the expense of local media which Phipps believes is the key to bringing us back together. Local publications tend to be less polarizing and have proven their worth through the existential threat we have faced over the last year. As it turns out, only regional journalism can give you guidance through such a crisis as rules and resources vary from state to state and county to county.  Protect Our Press is doing important work and has a clear plan that empowers marketers to take action. This episode is an eye-opener to any brand or agency not currently prioritizing support of local journalism in their media plans and is an excellent complement to the work of The Media Roundtable as we seek to advance truth and civility in media. Listen to the Episode HERE
Buy Local! The Case to Save Local News from Will Phipps of Protect Our Press
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June 2, 2021
podcast
podcast
Here’s what happens when you interview a once-in-a-generation journalist to discuss the wildly divisive industry he helped to create.  Ben Smith is a journalist’s journalist and has been described as one of the most powerful men in media. He was on the front lines as Politico turned political journalism upside down, eating The Washington Post’s lunch until Jeff Bezos rescued them. Then as Editor-in-Chief of Buzzfeed News, he converted the Startupy brand from a receptacle for listicles into a legitimate journalistic institution. Today, Smith is the Media Editor for The New York Times and this week’s guest on The Media Roundtable. The scope of this episode is wide and consequential. As a changemaker and working reporter, Ben holds court on a number of topics, including cancel culture (or “bad faith” when spoken by liberals), holding brands accountable for living their values, the future of content moderation, including Zuckerberg’s “Star Trek global court…sitting around a glowing table in robes”, how corporations are “constantly getting baited” by social media to have an immediate response to cultural issues rather than a more methodical process for addressing concerns, adding that this is not just from customers but also feeling rising pressure from their own employees.  Similar to our earlier episode with former CNN Washington Bureau Chief, Frank Sesno, Ben provides a true State of the Fourth Estate. You’ll not only hear perspectives from one of the leading minds in the industry; he does it in a way that is easy to listen to and understand.  Listen to the Episode HERE
The State of the Fourth Estate Part III: NYT’s Ben Smith
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May 26, 2021
podcast
podcast
Entrepreneur, disrupter, and recent author, Kara Goldin is Founder & CEO of the fabulously successful Hint Inc., where she successfully created a category for unsweetened flavored water, transitioned from reliance on retail to opening D2C, and proved naysayers wrong at every turn.   Everything about Kara and the company she founded shows that doing well by doing good can be wildly successful.  As our guest on this episode of The Media Roundtable, she shares lessons from her journey that led to her publishing best-selling book,Undaunted: Overcoming Doubts and Doubters.  In this episode, she shares how the genesis of her company and the successes along the way generally came from organic experiences that led to organic products and later profit. One of the key takeaways is that to truly make an impact, you’ve got to pick your shots instead of being all things to all people.  This is a welcome conversation in an age where societal pressures encourage us to dive into every conflict. For those of us trying to work out how to make a truly positive impact from the products and services we create to the voices we support, we would all do well to take a page from Kara.  Listen to episode HERE
Hint Inc. Founder, Kara Goldin’s Journey to Creating Values-Driven Brand
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May 19, 2021
podcast
podcast
Media Roundtable aims to provide views from left, right, and center, in hopes that through presenting perspectives different than our own, listening with intent to understand, and being open to opinions different than our own, we can begin to lower the level of polarization in this country. It’s to this end we invited Steve Deace to come on the show.  Deace is a conservative Christian broadcaster and his podcastThe Steve Deaceshow is part of the Blaze family. On the surface, you’d label him a party-line conservative, but as you dig in deeper, you find he’s willing to go after people on his own side (R) and is a self-proclaimed member of “Team Elizabeth Warren” as it relates to treating social media as public utilities. Steve shares some very strong views, diving into the role social platforms have played in making us more selfish, how we’ve built a system where profit incentivizes propaganda, and how politics has torn apart the fabric of American society, turning neighbors into enemies.  Deace takes several positions that do not align with the values of Media Roundtable, in particular his decision to reluctantly participate in our modern culture war and his corresponding tactics. But make no mistake, Deace speaks for millions of Americans and issues a dire warning to brands that weigh in on thorny political topics. Some choice quotes on the subject here:  “The next generation of republicans will not protect business.”  “I have to warn folks in the corporate sector of the enmity you are creating. The reverb on this is going to be a son of a gun. Are you sure you want to go down this road?”  “These corporations are putting us in a position where you’re leaving us no choice but to punitively strike back.”  Recent actionsby conservatives looking to answer groups like Media Matters and Sleeping Giants may prove Deace to be prescient.  As you determine your approach to Corporate Social Responsibility, the decisions you make are not to be taken lightly. Listen to the episode HERE
The Unwinnable Culture War: A Conversation with Radio Host Steve Deace
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May 12, 2021
podcast
podcast
What happens when the first job of your political career results in the historical presidential win for Barack Obama? Consider a lifelong career in politics? What if your second political job had you thrown into the midst of an ever-deepening social divide after the loss of Hillary Clinton eight years later? For our guest this week, it spawned action.  This week on The Media Roundtable, we are joined by Ciaran O’Connor, Chief Marketing Officer at Braver Angels, an organization founded after the 2016 election, in order to bridge our divided country by engaging with communities directly.  O’Connor knows we have deep disagreements in this country but believes that’s the way it’s supposed to be; it’s how we interact with whom we disagree that needs to change. His organization aims to bring both sides together through media content, workshops, skills training, weekly civil debates, and local community alliances.   Braver Angel’s goal is to have 1% of the population committed to their cause, and they’re breaking all the rules in getting attention. As CMO for the organization, O’Connor ironically uses conflict to bring people together, and his approach is something from which all marketers can learn. Many marketers actively avoid or ignore conflict altogether (especially the political variety), but Braver Angel faces it head-on; encouraging debate and finding peace by uncovering common ground in the process. O’Connor walks us through how he does it and shares some of the resources his organization has created to facilitate constructive conversations while addressing hot button issues. It’s not a popular path, but as a country, we need to stop making people “bad’ just because we disagree, and diving into the deep end may be just the place to start. Learn more in this week’s episode. Listen to the podcast episode HERE
Using Conflict to Bring Peace; How One Marketer Leans Into Conflicts to Bring People Closer Together
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May 5, 2021
podcast
podcast
The Media Roundtable has played host to multiple Emmy Award-Winning Journalists, Media Titans, Podcast Personalities, and a former Speaker of the House. Still, we’ve never had a guest like T-Pain. This Rapper turned Singer turned Entrepreneur has won two Grammys, has collaborated with everyone from Lil Wayne to Taylor Swift, and disrupted the music industry with his innovative use of Autotune. Then he lost everything. Years later, T-Pain has reinvented himself by expanding his record labelNappy Boy Entertainmentinto a multifaceted media company with revenue streams including a Record Label, Gaming, Drifting, and his newest venture, Nappy Boy Radio. On this NSFW episode, T-Pain describes his journey and POV on the media landscape today as it impacts culture.  We cover the usual topics like the Attention Economy, Cancel Culture, and Social Media and expand into how he approaches marketing, his brand, and the lessons he’s learned going up the ladder of success, falling down, and going back up again. This is easily the most fun we’ve had on the show, but you will be even more impressed by his vulnerability, insights, and inspiration.    T-Pain lives theMedia Roundtable values, and based on how persuasive his lyrics are (you’ll have to listen to get this one), we may have to ask him to rewrite it in his own persuasive style. T-Pain is on the cusp of launching his own show, the Nappy Boy Radio Podcast, with our friends at PodcastOne. Once you listen to this episode, you’ll know why.  Listen Here
T-Pain Takes a Seat at The Media Roundtable and Buys Us a Drank
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April 28, 2021
podcast
podcast
“We don’t advertise in news content; it’s too controversial,” said a cacophony of brands just prior to the fall of our democracy. What happens to a society if the institution tasked with holding the powerful to account loses trust or retreats behind paywalls so that only the wealthiest in society have access to facts. This is the long-term risk as many brands abandon sponsor support of our Fourth Estate.  Irrespective of societal impact, forgoing news content may be to the immediate detriment of your business if you are in the avoidance camp.  This week on The Media Roundtable, we are joined by Brad Berens, Editor in Chief at theInteractive Advertising Bureau (IAB), whose membership accounts for 86% of online advertising in the US, including podcasts.   The conversation begins with Brad discussing the recently released,News Trust Halo Reportconducted by the IAB which found that84% of consumers feel advertising within the news increases or maintains brand trust.He also shares his perspective on the limitations of keyword blocking, choosing brand values that don’t alienate people, and data suggesting advertising in the news can increase customer perception.  This discussion travels from the history of journalism to the present, and into the future. This includes the sudden rise (and potential fall) of Clubhouse, Facebook’s firm step into audio, and how the new privacy standards surrounding Apple will affect brand advertisers. Brad is not only one of the best-informed minds in our industry, but he also brings keen insights to bear. Among them, he describes a likely future where many corporations do not survive. This and many more insights are now available for free, in this week’s episode of The Media Roundtable. Futuristorian.
Brad Berens PhD., IAB Editor-In-Chief Takes Us to School on the Impact of News on Brand Sponsors,And Everything Else
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April 21, 2021
podcast
podcast
As values-driven brands seek to “Do well by doing good,” they may find themselves biting off more than they can chew when they start making public statements about political issues, asmany are experiencingfollowing new Georgia Election laws. We covered ad nauseam the recent findings from theEdelman Trust Barometer, where corporations are more trusted for competence and ethics than government, media, and even non-profits. But how far should they go in weighing in on controversial matters of public concern? With companies to run and only so many hours in the day, where should they draw the line? How long can they maintain that public trust if they get pulled into the divisions that have been plaguing our country in recent years? Among other topics, this is one of the areas discussed on this week’s episode of The Media Roundtable, where we are joined by Emmy award-winning journalistsJill WagnerandCarlo Versano. Jill is an anchor for Financial News Network atCheddar, where Carlo is a Senior Producer. Together they Co-host  Need2Know, a daily consumer-focused newsletter, and podcast. Jill and Carlo seem to have found a formula for reporting the news, sharing perspectives, but removing the vitriol that can so easily descend into division, and they do this every day on theNeed2Knowpodcast.  As the duo sits ringside on business news and issues that keep executives up at night, they bring a unique perspective as practitioners committed to advancing truth and civility in journalism. 
Emmy Award-Winning Journalists Crack The Code To Reporting The News Without the Venom
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April 14, 2021
podcast
podcast
This week, Dan sits down with two masters of media; Marla Kaplowitz and Rob Rakowitz. Marla is CEO of the 4A’s, the advertising and trade association that works with over 700 agencies (including Oxford Road). Rob is the Initiative Lead at GARM, a chapter within the World Federation of Advertisers.  Between these two groups, they support over 90% of global marketing spend, including every brand you can think of, including; Airbnb, P&G, Pepsi Co, Ikea, Kelloggs, CAA, Unilever, General Mills, Mastercard, GM, Adidas, Mars, McDonald’s, Nike, Spotify, T-Mobile, Volkswagen, and hundreds more. Tasked with addressing the largest problems facing marketers, brand safety is a primary focus. The discussion includes doing well by doing good through marketing, the importance of news, and the future of the industry. If you want a view from the top, this episode provides specific advice for brands and agencies and outlines the tools and resources to help companies live their values while protecting their brands.  Listen to Episode HERE
How The World’s Largest Brands and Agencies are Taking on Brand Safety
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April 7, 2021
podcast
podcast
When Joe Biden said, “We need a Republican Party. We need an opposition that’s principled and strong,” he was talking about Hugh Hewitt. Hugh is an enigma. The Hugh Hewitt Show, through Salem Communications, reaches 2M+ listeners per week. Hugh is also the President of the Richard Nixon Foundation and proud to talk about his relationship with the former president, his affection for Mitch McConnell, and his three Trump Tattoos (one for each time the other former President insulted him publicly), whom he still voted for twice. But he’s equally proud of his relationship with personalities that many Republicans despise, including Al Sharpton, Joy Reid, and Dr. Fauci, who is Hugh’s favorite person in government.   Hugh is not your typical conservative talk show host. He’s never done a show about Cancel Culture. He refuses to gaslight his listeners for ratings, doesn’t interrupt, and never asks “Gotcha” questions whether he agrees with his guest or not. He chooses to appear on MSNBC over Fox and is a regular on Meet The Press. People who have known Hugh over the years will attest to his humility and fundamental decency in the way he treats all people. Perhaps this is why when he’s slandered, it is usually Democrats who are first to rush to his defense, as did Ron Klain in the not-too-distant past.   Hugh’s focus is on being “NPR” for Republicans and, we discuss what that means at length in this week’s episode of The Media Roundtable Podcast.  When you listen, you’ll hear pearls that can help guide the way you program, sponsor, or treat the next person you see. “You can be wrong and not rotten, you can be right and awful. That’s the big distinction in this world. I want no part if right and awful, I just want people who are level-headed.” Hugh believes every content producer needs to “counter-program, within [their] program” inviting opinions differing from [their] own and giving them the floor. He advises broadcasters to “Get out of the Professional Wrestling Business.” Bringing it back around to advertising, Hugh provides a call to action we can all get behind: “find the good and buy ads on it.” I hope you’ll give Hugh the same courtesy and consideration he gives those who disagree with him. If nothing else, it’s a fun conversation that folks on both sides of the aisle can benefit from hearing. Dan  Listen to the Episode
Hugh Hewitt, A Republican You Should Sponsor
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April 1, 2021
podcast
podcast
This week on theMedia Roundtable, Dan shares the blueprint to achieve 100% effectiveness in brand-safety.  As a leader in the Podcast space, so many brands and content creators ask how our mission to advance truth and civility in journalism is really achievable. Advertisers always ask us,“How can we be sure what we are sponsoring won’t be susceptible to controversy.”In partnership withAdFontes, since launching theMedia Bias Chart for Podcasts, lots of networks are now asking, “what does a brand-safe podcast even sound like?” This week we answer the question once and for all.  For the first time ever, we’ve conducted a live content demonstration of a 100% brand-safe show. So sit back, relax, and enjoy as we show you how it’s done. Tune in to hear the details on how your brand can sponsor the type of shows that will never cause any potential negative feedback in the marketplace.  Click Here to Listen to Episode
The World’s First 100% Brand Safe Podcast Episode
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March 24, 2021
podcast
podcast
The topic of media bias hits close to home for Kaur. Having been born in India, she describes a world where misinformation leads to mob violence and lynchings,EVEN TODAY. Living abroad before coming to the US, she describes the toll that state-sponsored media and unchecked bias can take on a nation. For Kaur, January 6th should be a wake-up call to stop using the news to spread a narrative. Kaur shares how she used her engineering mind to solve the problem of identifying media bias and evaluating news stories from a more diverse, global perspective. Between sending rockets to space and fighting media bias, she finds the latter to be much, much harder. Ground News’comparison platform showcases how media outlets across the political spectrum and around the world are presenting stories, and then classifies those sources according to third-party evaluations of political bias. According to Kaur,“If you were to just rely on a single news source or single set of news sources in that settled spectrum, then you’ll miss out on the big picture.”While many may think media slant occurs predominantly from one political position, Kaur believes both sides are equally guilty of injecting bias into the stories they tell. “Storytelling is SO important in good journalism. It’s not just about putting in the facts. It’s about having an opinion based on their training, based on research, and what they understand of the issue. A fair opinion is not just purely there to enrage you or make you angry or click it. That’s not helping anybody.”  We couldn’t agree more. As consumers, we need to be aware of when this is happening, and as marketers, we need to support good journalism.  That’s what we’re committed to doing with this podcast and with theMedia Roundtable, mobilizing Marketers to support truth and civility in journalism. With the help of leaders like Harleen Kaur and her work withGround Newsand Ad Fontes’ work withPodcast Bias Chart, we hope to help marketers find a balance between their brand values and business objectives. Contact our team to find out more. P.S. Opportunities for sponsorship of Ground News may be forthcoming. Listen to the Episode
Harder Than Sending a Rocket to Pluto, Former NASA Space Engineer and current CEO of Ground News Addresses Challenge of Media Bias
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February 10, 2021
thought-leadership
thought-leadership
By Kyle Jelinek w/ Stew Redwine As in years past, Oxford Road scored all the Super Bowl spots with Audiolytics™, our proprietary taxonomy for commercials, and the Top Ten List will probably surprise you. It’s ok. We’re used to it. Because a high score in Audiolytics™ doesn’t mean it will be the most liked or generate the most buzz or even capture the most purchase intent. What it will do is capture the most purchases. But all advertisers aren’t focused on their Audiolytics™ Score yet. Many who would have had spots in the Big Game opted out because they didn’t want to hit the wrong tone or in anticipation of lower than average viewership (the latter proving to be confirmed), while most were entirely invisible. On top of that, it was the least viewed Super Bowl since 2007, at a reported price tag of $5.5M per 30-sec spot (down $100k from last year). Sure, we saw “The Boss” (who’s now a cowboy?) slinging unity and Jeeps, The Bud Light Knight die an untimely death… again, a guy standing (sitting) in his field singing about oat milk, and a perceived 5-sec hack into the system by Reddit. And just like that, nobody will be talking about the class of 2021 after this week. That’s if we only look at the ads as entertainment. But if we look at them through the lens of Audiolytics™, some might just translate to sales. If you haven’t heard, Audiolytics™ is Oxford Road’s proprietary ad scoring system that measures an advertising message’s potential to drive sales by evaluating it on 9 Key Components and 71 Subcomponents. In short, Audiolytics™ is the measuring stick we use to ensure the messages we put into the marketplace are structurally sound for maximum performance. Here are the critical components of a great performance ad defined by the Audiolytics™ taxonomy for new readers. #1 Setup – What is the problem you’re solving? Who are you solving it for? #2 Solution – What is your solution to the problem? #3 Positioning – How do you compare to the alternatives to your solution? #4 Demonstration – How does it work? #5 Substantiation – Why believe you? #6 Offer – Will you be giving something extra for responding? #7 Scarcity – How long is this offer available? #8 Path – How do you get the product or service? #9 Execution – What is the tone and feel of the ad? Using this grading system, we’ve evaluated every ad from this year’s broadcast, and per usual, none of them scored a grade over 90% (which is the benchmark we here at Oxford Road use to ensure every ad we put in the marketplace is poised for success). There were, however, a few ads that came very close. They’re not the ads making headlines, but according to our data, we believe these ads have the best chance of driving actual performance for their brands. Not to toot our own horn, when this methodology predicted T-Mobile to have been the best ad in 2019’s Super Bowl, it turned out to be the most effective thing they ever did. #10 Cutwater: Cut Out With Cutwater – Total Audiolytics™ Score – 69% Everyone needs a cocktail on the go, right? Anheuser-Busch’s canned cocktail brand Cutwater Spirits’ first Super Bowl shows how fun alcoholism can be with hot people drinking cocktails in the mountains. But it hits the mark on Substantiation (Audiolytics™ Key Component #5) by showcasing that it was the most awarded canned cocktail.  #9 Microban 24: Keep Killing Bacteria For 24 Hours – Total Audiolytics™ Score – 70% Perhaps the most timely of the bunch was Clorox’s Microban ad because everything needs to be disinfected all of the time. This ad crushed it on Demonstration (Audiolytics™ Key Component #4) by showing how the product is used in practically every shot. #8 T-Mobile: Adam Levine Sets Up Gwen and Blake – Total Audiolytics™ Score – 72% First, this ad let the world know that nobody on The Voice can act. More importantly, we also learned that T-Mobile has more #1’s than any other 5G network. This is what we call Positioning ladies and gents (Audiolytics™ Key Component #3). #7 Jeep – The Middle – Total Audiolytics™ Score – 73% Perhaps the ad that made the most serious attempt at providing a positive message, Jeep, via Bruce Springsteen, nailed Execution (Audiolytics™ Key Component #9). While we didn’t know The Boss was a cowboy (and at the time didn’t know he was recently charged with a DUI), this ad’s message of unity was pitch-perfect for these times, “there’s hope on the road up ahead”. #6 Mountain Dew – WIN $1MILLION! – Total Audiolytics™ Score – 80% John Cena driving down the road in a watermelon-inspired convertible? It sounds weird, and it was. But Mountain Dew’s showing at this year’s Super Bowl had something few advertisers on the big game ever do, an Offer with a clear Path (Audiolytics™ Key Components #6 and #8). Just be the first to count and tweet the number of bottles in the ad, and win a million bucks! Sounds easy enough. #5 Skechers – Skechers Max Cushioning  – Total Audiolytics™ Score – 82% Tony Romo drives a monster truck, and his wife is the main character from The Princess and the Pea, but all of this ridiculousness didn’t stop this commercial from hitting our top 5. The spot nailed the Value Prop (Audiolytics™ Key Component #2) by showcasing how Skechers has maxed out the cushioning in their new line of shoes. Plantar fasciitis sufferers unite.  #4 DraftKings – Fourth Quarter Prediction Challenge  – Total Audiolytics™ Score – 83% Hey America, don’t just watch, play this little game and maybe win a million dollars. Like Mountain Dew, this ad has a great Offer and a Path plus a solid Setup (Audiolytics™ Key Component #1). For all of the degenerate gamblers out there, you can bet on sports legally from your phone, hooray! #3 Scotts – Keep Growing – Total Audiolytics™ Score – 84% This one has a lot going for it, like Martha Stewart, John Travolta, and Stanley from The Office all tending to garden duties. But its use of an Offer, Path, Positioning, and Execution drove this ad to the number 3 slot in our ranking. #2 Rocket Mortgage – Certain is Better – Total Audiolytics™ Score – 84% Tied with Scotts is Tracy Morgan as the spokesperson for Rocket Mortgage. The whole ad is a lesson in Positioning and Substantiation, all centered around the fact that with Rocket, you can “be certain”. The spot also gets high marks by providing a clear Path and Execution.   #1 Paramount+ Expedition | Sweet Victory – Total Audiolytics™ Score – 87%  Finally, we make it to the summit, and it shall be named Paramount. This suite of ads, while entertaining, also delivered the goods for almost every Audiolytics™ Key Component. It can be done. The only thing they were missing was an Offer and Scarcity, but it did so much else right, it took our number one spot. Had they added some kind of limited time offer for early streamers or a contest like Mountain Dew, this ad would have achieved over 90% in our grading. Bravo, Sir Patrick Stewart, bravo! ____________________________________________________________________________ And there you have it. The only Super Bowl commercial ranking that actually matters. To learn more about how Audiolytics™ can supercharge your creative to a level that would outperform every Super Bowl ad out there, reach out with an email, we’d love to help.  Oh yeah, and Audiolytics™ just got an upgrade. We’re now combining our 71 Subcomponents with a backend multi-variate testing technology so that you can run optimized ads across ALL channels based on real-time, in-market performance data.  No more guessing. No more opinions.  We will test keywords and phrases in hundreds of digital ad permutations to help you arrive at the best performing words. It’s called “Audiolytics™ X.” Ahhh yeah. For a FREE demo on how it all works, click here.
The Definitive Grading of Super Bowl LV Ads
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January 27, 2021
newsletter
newsletter
By: Giles Martin, Why is this film a Masterclass in Branding? To answer this question, you have to see the ad first, of course! So please watch it before reading any further. I’m not going to talk about the fabulous creative concept, which sets up the duality and confusion of Daniel Craig and James Bond, and the cleverness of the writing which weaves the concept into a Bond-like story. It’s a brilliant idea and brilliantly executed. And this just makes the ad even more powerful.  Instead, I’m going to focus on only a part of the ad’s effectiveness, and how I see the branding working. More and more of our clients are asking about and thinking about branding, and typically it is not well understood or executed by D2C companies. Hopefully, this exercise might help demystify it somewhat, and invite some further smart conversations about what branding is and how best to execute it in tandem with hard-hitting performance campaigns.  This is a story-based ad, and part of the beauty of the branding here is that it doesn’t distract from the story or its power. This is essential. If you’re going to use storytelling as the branding device — and there is a lot of evidence to suggest that telling stories is one of the most powerful ways to build brands — the story must be strong. You need to dedicate time (air time) to the story and do not have the luxury — if that is the right word — of hawking your product heavily. Instead of pushing the brand, a good story-based ad, like this one, is supposed to generate emotions among its audience that can then become attached to the brand in their minds. Some of the emotional responses this ad elicits (at least for me) are delight, wonder, amusement, respect, enthusiasm, interest, and curiosity. How would you like your prospects to feel that way about your brand?! This is illustrative of why branding is worth undertaking, and why the Economist reports “Brands are the most valuable assets many companies possess,” going on to quote Millward Brown’s estimate that brands account for over a third of the value of the S&P 500. Ready to brand, then?! Let’s begin! The ad opens with “Heineken Presents: Daniel Craig vs James Bond”. It’s presented like a feature film! This sets up the expectation that it should be something worth watching, worth paying attention to. This is a ballsy move. It raises expectations, which can be risky. But if you can fulfill them, it really pays off. These implicit associations make the brand aspirational. Note also, before we even get to the action, this is a two-minute spot. You must be confident in your product to invest in a full 120 seconds of production, and be willing to pay two or four times the typical media cost to air your ads. This assuredness echoes the confidence we talked about in the prior paragraph. Confidence then becomes linked subconsciously with the brand in the audience’s minds. This is a brand that knows it’s good. Viewers can feel confident about this brand, and themselves too. So, on to the action! The very first shot is of an aspirational place. Daniel Craig is sunning himself on a rock by the water somewhere beautiful. You want to be in this place, sunning yourself on this rock. This immediately deepens and strengthens the aspirational quality already established with the “Heineken Presents” billing. In the opening shots, there is strong, simple, smart, and subtle branding. Nothing in your face. Nothing crass. Nothing salesy. There are two sun umbrellas branded Heineken, and a waiter walks to DC with a single bottle of Heineken on a silver tray, carried in one hand. The fact it’s a single bottle on an otherwise empty tray not only draws attention to the product, but also implies importance, and the luxury of space. The waiter and the tray may seem like small touches, but they’re very smart and most likely very important (see Paul Feldwick’s upcoming book for more on this.) A silver tray is associated with luxury, with lordship, with the highest quality. And the way the waiter carries the tray, with one hand, brings to mind true professionalism (excellence). This is how people carry trays in truly aspirational places, where the service is of the highest quality and emphasizes the importance of the object carried, like a note to a king.  These are just some of the powerful yet subtle aspirational signals linked to the Heineken brand in this footage of the waiter — and it’s only seconds of film! Luckily for marketers, the subconscious mind — where almost everything happens — processes information at lighting speed, and no additional time is needed for these branding devices to work here. When you see how quickly and subtly this is happening, it’s easy to understand why so many people claim —falsely — that they are not affected by advertising.  Also note the most obvious and important branding device: Daniel Craig has ordered a Heineken. If he drinks Heineken, you may want to as well, because after all (if you’re a man) don’t you want to be Daniel Craig? 99% of men would say yes. This is the most basic and hefty tip of the aspirational scales. (There’s an interesting question which arises here, which is how effective is this commercial with women? Please share your thoughts!) We then have a whole 40 seconds with what appears to be NO BRANDING. This could be looked at as a cardinal sin, and the guys at the Ehrenberg Institute would indeed tell you that one of the things that is proven to drive higher levels of brand recall is not allowing long gaps in the ad without brand mentions (or shots of the brand). So in one way, again, this is risky.  This is just part of the reality of branding, however. It certainly can be risky. The risk is part of the game. That’s why the question at the bottom of our branding quest at Oxford Road is, “how can it be made less risky?”. It’s important to deeply understand different models of how branding works, and to analyze outstandingly good brand ads — which brings us back to our task here… This is not the type of branding ad in which a 40-second branding gap equates to a marketing sin. Far from it. The 40 seconds is dedicated to telling and quickly evolving a story and a tone. The 40 seconds capture our attention and draw us in. They unfurl an inviting narrative about a guy disappearing, an unexpected taxi ride, and a case of mistaken identity with a helping of tongue-in-cheek drama.  Even though the Heineken brand doesn’t appear here, the James Bond music surrounding the scene is actually a kind of branding of itself, as it comes with a pre-built package of positive associations (badass, winner, high-roller, undefeatable, world-beater, sexy, drama, excitement, etc.) This is amazingly powerful in and of itself. If you doubt that, bear in mind these associations are so valuable to marketers that they are paying tens of millions of dollars for the rights to use them.  So even though the brand doesn’t feature in these 40 seconds, these seconds are still serving the branding. And so are the following shots (and their concomitant aspirational associations): the taxi driving across the gravel-sand road (adventure, far-off lands), the overhead shot of the taxi on a plateau surrounded by trees (high production values, cinematic feel, quality, foreign lands, adventure, natural beauty), and the tractor driving past in town when the taxi pulls up (authenticity, reality, levity.) Moreover, this “unbranded” 40 seconds actually serves to make this both a better story AND a better commercial. It makes the story more believable, relatable, attractive, dramatic, and adventurous. But at the same time, it’s creating a patchwork of desirable associations and emotions encircling Heineken. Finally, the heightening of the emotional engagement primes the brain for making stronger neural connections (i.e. stronger brand associations.) So even if there is no ‘traditional’ branding happening during this time, it is actually very effective. However, (as the Ehrenberg guys note – and we should listen to them!) it’s not good to let too much time pass without showing your brand, and so the team makes another good choice here: to bring in the brand again, but to do it again in a tasteful, understated way, that does not distract from what you really care about (the story.) The next branded moment is at 52-secs when DC is running through the streets chasing the taxi — when a Heineken lorry drives past. It appears again two or three seconds later, although (interestingly) doesn’t show any branding in that particular shot. Perhaps it doesn’t matter — so much good branding work is already being done. When DC finally sits down at the beautiful bar at 1:53 our peak branding period begins. First, we see hundreds of Heineken bottles lining the inner table of the bar, as well as a Heineken tap for good measure. It’s been over a minute since we’ve seen the brand by this point. When it appears again here it is accompanied by DC’s satisfaction in accomplishing his mission (arriving at the bar at last.) Our mirror neurons heighten our emotional response at this time and hence the brain’s capacity for being imprinted. His response to being given the Martini glass also heightens our emotional response. When DC finally gets his Heineken (remember, he wanted one originally back on the beach) he pulls the sort of faces and subtle body positions that tell you he is incredibly happy, satisfied, and completely badass. And isn’t that actually what we all want more than anything at the end of the day? It’s wonderfully aspirational. And it’s no coincidence that these strong and profound emotions are happening just after the moment you are seeing lots and lots of Heineken for the first time, and simultaneously with seeing DC himself finally enjoying his bottle of Heineken. This is the point at which the positive associations with Heineken and the brand imprinting are at their peak.  What has Heineken achieved with this ad? They have told you Daniel Craig, and James Bond, for that matter, drink Heineken. That in itself will probably make millions of men (unknowingly) order Heinekens at bars all over the world and pay for the cost of the sponsorship in itself – before we even consider the more subtle branding that’s been achieved. But of course, it has done much more for the brand (and the business) than that. In the minds of the audience Heineken is now dramatic, a movie producer, desirable, exotic, adventurous, has a sense of humor, is interesting, authentic, desirable, aspirational, happy, badass. This is everything branding should be. It’s creating an irrational and emotional preference for the brand. The rubber hits the road when your (potential) buyer is faced with a buying situation: in a bar, at the supermarket, in a gas station, at a ball game. The stronger their emotional and irrational connections to Heineken, the greater their inclination to choose it over a competitor at that moment. The impact of branding on people’s neurology may typically be tiny; but if you multiply up that tiny impact by millions of people in millions of buying moments all over the world, every day, that tiny impact on their neurology turns into a whole lot of extra revenue for the brand.  (And really high-quality ads like this have a neural impact that is far greater than the typical tiny effect of a typical ad, and so even more revenue is generated.) In summary: if you’re hesitant about branding, know that it can have enormous value. If you’re skeptical about its practice, know that risk can be reduced (with a more scientific understanding.) If you’re unsure of if and how and when to approach it, that’s perfectly normal. It’s nothing to be embarrassed about. We suggest you talk to a discreet, qualified professional. We would always be glad to hear from you.
James Bond's Branding Masterclass
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January 20, 2021
newsletter
newsletter
As Joseph R. Biden Jr. took the oath of office this morning as the 46th President of The United States of America he issued a call for unity. “To overcome these challenges, to restore the soul and secure the future of America requires so much more than words; it requires the most elusive of all things in a democracy, unity. Unity!” “We must end this uncivil war that pits red against blue, rural versus urban, conservative versus liberal.” “We can do this if we open our souls instead of hardening our hearts, if we show a little tolerance and humility, and if we’re willing to stand in the other person’s shoes, as my mom would say. Just for a moment, stand in their shoes.” “Let’s begin to listen to one another again, hear one another, see one another. Show respect to one another. Politics doesn’t have to be a raging fire destroying everything in its path. Every disagreement doesn’t have to be a cause for total war and we must reject the culture in which facts themselves are manipulated and even manufactured.” “We can see each other not as adversaries but as neighbors. We can treat each other with dignity and respect. We can join forces, stop the shouting and lower the temperature. For without unity there is no peace, only bitterness and fury, no progress, only exhausting outrage. No nation, only a state of chaos. This is our historic moment of crisis and challenge. And unity is the path forward. And we must meet this moment as the United States of America.” -President Joseph R. Biden For the team at Oxford Road, we place great importance on this challenge and welcome the call to action. As we sit with you at the intersection of media, marketing, and brand communications, we bear a special responsibility to do our part to advance the reliability of our news and to lower the temperature by encouraging dignity and respect in the media we sponsor.  In the coming weeks, The Influencer will invite you to join us in embracing this challenge and share the steps we’re taking through our work with the mediaroundtable.com to live out these values while supporting the advertising community with brand safety and suitability resources. In the meantime, we invite you to ask yourself, dear reader, what can you do in your role to work across differences and restore the dignity of the “other”, and to help unite those around you for the sake of our nation as we move into this next chapter? Let’s do this together.
A Call For Unity
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January 13, 2021
newsletter
newsletter
By Kyle Jelinek In the days following the siege in the Capitol, the media landscape has changed dramatically. We foretold this expanding chasm last week, and unfortunately, it’s happening much earlier and more dramatically than anyone could have imagined. Twitter and Facebook have banned a sitting president from posting content altogether, potentially losing millions in ad revenue. Amazon and Google have de-platformed Parler, essentially shutting the site down indefinitely. Right-leaning radio hosts on Cumulus who’ve doubled down on election-disputing rhetoric are at risk of being fired from their jobs unless they change their tune. And today, the House just voted to impeach President Trump for a second time! But let’s not get so caught up in the moment that we fail to see the precedent and slippery slope we may be encouraging.  In the aftermath, we have seen multiple advertisers already distancing themselves from advertising near news and politics entirely, particularly those that lean right. Should that be your move? Possibly, but not permanently. Here are the steps marketers should consider immediately to come out of this thing alive. Take a Short Pause Any reader of this newsletter knows that we have long advocated to bring balance to the media and avoid cancel culture purely based on ideology. We advocate for the sponsorship of programs and platforms that enable vigorous debate and a free exchange of ideas. Aligning your brand to any particular side at this moment may accidentally signal sympathies your brand doesn’t actually hold. Media watchdogs on both sides will be on high alert to call out any perceived improprieties, and your brand may fall victim to the shaming.  Collaborate and Consider If you’re a client, schedule time to meet with our team to better define your plan to move forward. We suggest a simple, “Green, Yellow, Red” approach. In other words, some conversations are always permissible. Some are never. Then there’s the grey area in between, or “Yellow”. These are programs and topics that may or may not be worth engaging or sponsoring. We rely heavily on the Ad Fontes Media Bias Chart to help determine these thresholds, and focus on the Y-Axis so that we can encourage a broad range of perspectives to be explored in a public dialogue with civility, accuracy, and respect.  Engage Consider that one of the underlying problems in this country is that people are stuck in their echo chambers and not listening to people who hold different views. We can set a new tone with our influence over what content we sponsor. So consider starting a conversation — even an awkward one. Before you disavow a show, network, or platform, we recommend you contact them directly, share your concerns, and set clear boundaries around what type of content or discussion you are comfortable allowing your brand to support — and what you do not.  If you need mediation or a supportive third party to navigate, we’re happy to make some referrals.  Take the Long View If you are a regular reader of The Influencer, there’s a good chance you did not vote for the re-election of Donald Trump. However, 75 Million Americans did. You don’t have to support him or his actions, but as a marketer, it would be an unwise strategy to be careless in taking steps that seem to be entirely dismissive of the perspectives of 75 Million US citizens.   Let’s leave retribution to others and focus on managing our situation one day at a time. You and your business have a long road ahead of you. As a brand, you have to walk a fine line between sponsoring media that will achieve your growth objectives and protecting your brand along with the values for which it stands. You have a voice, and what you choose to sponsor matters: yesterday, today, and tomorrow. This is a good time to take stock of your affiliations and more clearly define where you draw the line in the balance between performance objectives and advancing content that is leading to divisions and harm. We are here to help you do your part to accomplish your goals while strengthening and supporting your fellow citizens — and, where possible, move our nation toward healing. A Marketer’s Guide to Managing Sudden Influencer Controversy Don’t Become a Victim of the “Other” Trade War Should Brands Leave an Advertising Slot Because Its Show Hosts Are Problematic? What actually happens when ads are pulled over political controversy And Of Course, Our Podcast, The Divided States of Media
Advice for Marketers in a Post-Capitol Siege World
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January 6, 2021
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Welcome to the Warring ’20s At Oxford Road, we’ve been reading the industry’s predictions on 2021 and they all seem a bit optimistic. Negative political polarization is greater than ever, race relations are at an all-time low, and the pandemic is mutating into new, more contagious strains. Welcome to 2020, Part 2, and like most sequels, it’s likely to get worse before it gets better. HAPPY NEW YEAR! 1.    Podcast Hits $1B in Revenue Before Black Friday This one’s a slam dunk. 2021 is the year Podcast grows up and hits the billion-dollar mark. The industry was poised to hit this milestone in 2020 but because of the pandemic, projected growth slowed. It still grew, showing the durability and gathering Madison Avenue appeal of this little industry that could. Based on our projections, we’re forecasting that the $1B mark is hit ahead of schedule. 2.    Podcast Acquisitions Slow and Narrative Shifts To Mergers and Talent Acquisitions 2020 was the year of podcast acquisitions. From Spotify’s massive entry into the space earlier in the year to Amazon’s recent acquisition of Wondery, there are far less 9-figure networks to conquer. The biggest players have already been purchased, and what’s left is unlikely to attract massive interest. However, we expect further consolidation in the industry possible and more “one-off” buy-ins for individual shows like Spotify did with Joe Rogan. 3.    Radio Sees Dead Cat Bounce Radio advertising took a massive hit during the pandemic and many are projecting a rebound in 2021. However, this old warhorse is still trotting toward the glue factory. While we expect Radio to see an increase in advertising revenue this year as a reaction to the profound dips of the previous year (which will remain nameless), it’s all down from there. That said, ad revenue will likely fall much faster than listenership, making Radio a great opportunity for marketers who want to leverage the downward slide. 4.    Personalized Creative Makes Headlines With programmatic advertising expanding in all areas of the media landscape, personalized creative will quickly become the norm. Forget about running a single commercial ad nauseam — personalized creative that is custom-tailored to your target audience will start to take over. We’re already seeing this grow in OTT, and Audio is just getting started. But don’t worry, partners like A Million Ads and Marpipe are helping marketers develop a massive amount of iterations.    5.    Amazon Fuses Smart Speaker and Podcast, Forming Dynamic Audio Experiences Now that Mr. Bezos has turned his gaze to the podcast industry, it is our prediction that the nascent Flash Brief industry (short-form audio) and Podcast industry (long-form audio) are about to have a baby. The greatest impact will be the integration of dynamic audio content that can be maneuvered via voice command. We’ve been calling this for a while, but the latest transaction with Wondery just brought us a lot closer. 6.    Media Curtain Falls Between “Stop the Steal Republicans” and Everyone Else The Republican party is now split between election-disputing Trump die-hards and establishment Republicans. This schism is not just influencing the halls of Congress, but also the media landscape. We predict that “Stop the Steal” programs that promote the notion of election theft will face a major backlash from brands retreating from any association with this thinking. Those still carrying the Trump Torch will become persona non grata, and find themselves blacklisted from everything but hardcore direct response advertisers as brands seek safety between center-right and far-left news and political programming. 7.    Rise of the Middle Lord, please let this come to pass. As Fox News moves toward the center and left-leaning news platforms have nobody to rail against, things will begin to stabilize. Our prediction and hope is that the media returns to an era of objective reporting and journalistic integrity. To find out where the media stands in terms of bias and reliability, start with the gold standard in bias ratings. 8.    Ad Loads Increase on Podcasts Because they’ve literally spent hundreds of millions of dollars on Podcast, the media conglomerates who jumped into the space will need to find new ways to monetize. The easiest way to accomplish this is to jam produced DAI brand spots into their content. We’ve already seen several of our long term partners begin cramming 10 pounds of ads into a 5-pound bag, but it’s just the beginning. The days of one or two advertisers per episode are waning — start monitoring this quiet shift as your favorite shows become the audio version of the discount bin at Ross.  9.    Exclusivities Disintegrate Perhaps as a subset to the previous prediction, the increased need to monetize Podcast will also lead to the slow death of exclusivity deals on the medium. For the most part right now, when you advertise on any podcast, you’ve secured the category exclusivity for a period of time. We’re already battling networks on this point and the end result is likely a world where “episodic exclusivity” is all any network can guarantee. Expect talent reads to come at a premium as well.  10.  Progress in Local Podcasts For those paying attention, this was one of our projections last year but we’re kicking it down the field. Now that every conceivable podcast genre has been taken, local podcasts will take off and reach critical mass, making them viable for national advertisers and stand-alone campaigns alike. This movement will be another blow to Radio, who’s most attractive attribute is its hyper-local reach.  11.  International Podcast Placement Market Becomes Topic of Conversation Now that many podcasts have the ability to geo-target, we can isolate individual countries and expand client’s advertising presence outside of these here United States. We’re already hearing this request from many of our advertisers and expect more to come. More opportunities will undoubtedly arise as the landscape becomes more and more dynamic(ally inserted). 12.  Rise of the ZoomCast Everyone is on Zoom. As such, we will see the platform become an advertising medium of its own. As people continue to use the video conference tool, we will begin to see some convert their conversations into spoken word content for publication on podcast distribution platforms. 13.  Pixel Tracking Becomes Norm, but Gets Called Into Question The podcast industry is all-in on pixel-tracking, and for good reason: we finally have the ability to track non-direct visits and conversions on the medium at the show level. However, no attribution model is infallible and there will come a time this year when the belle of the podcast attribution ball gets called out. We expect a pushback that may upset the narrative for the entire industry. Our recommendation is to use pixel-tracking as one facet of your attribution model while using tried and true post-purchase surveys and traditional marketing mix models to confirm the results.
Oxford Road’s Top 13 Predictions for 2021
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December 30, 2020
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Happy New Year from Oxford Road! As this year draws to a close, we’re revisiting a thought piece from the past. Earlier this year, Oxford Road Founder and CEO Dan Granger made a list of 20 predictions for the advertising space in 2020 (Part 1, Part 2). While there was no mention of a Global Pandemic, this week, we’re checking to see which prognostications stuck and which fell short. Prediction #1: The Industry Goes All-In on DAI — 6/10 Yes, Dynamic Ad Insertion has continued to take over the podcast world, and while many shows we used to buy “baked in” have gone DAI, it’s still about 50/50.  Prediction #2: Voice is the New Internet — 7/10 Voice technology has seen major strides this year, and we’re now seeing very strong performance for a number of advertisers who are pioneering the space — but it’s still not as ubiquitous as we had hoped last year.  Prediction #3: Media Polarization, Advertiser Controversy — 10/10 Dan nailed this one. Media polarization has hit an all-time high this year, but now marketers have a tool to help navigate the treacherous waters —  The Media Roundtable. With the tools provided on this site, our hope is that we can collectively stop “cancel culture” and work to bring this nation back together. Prediction #4: Scales Tip From Traditional To Digital Media — 10/10 Another homerun! The pandemic solidified the movement from traditional media to digital media. From the massive growth in streaming video to the spikes in podcasts, the old-guard is fading and their digital counterparts are gaining ground.  Prediction #5: Podcast Attribution Takes More Baby Steps — 9/10 Podcast attribution was in need of a massive update and we started to see it this year. No attribution model is perfect, but we’re feeling better and better about pixel tracking from our partners in the podcast space. So much so that we’re now making it a mandatory recommendation for all new advertisers to the space.  Prediction #6: Brand Marketers Continue To Drive Up Podcast Premiums — 7/10 Yes, brand advertisers continue to drive up the cost of the podcast placements we’ve loved for years — and while it’s still a buyer’s market for performance advertisers, that may be coming to an end.  Prediction #7: Brand Budgets Increase, for Now — 8/10 Internally, we’re hearing a lot more about a client’s need to push their brand dollars. While it didn’t necessarily transpire in 2020, we expect this trend to continue in 2021.  Prediction #8: Podcasts Are the New Blogs — 4/10 Not much has changed here. Podcasts are now, essentially, what they were last year. Yes, we have more podcasts than we did last year, but no massive shifts have occurred. Prediction #9: Koala Corps Reaches First Milestone — 6/10 We missed the mark on this one by year’s end, but are optimistic it won’t be much longer. Every day at children’s hospitals across the country, children who are too young to verbally advocate for themselves are left alone in bed because parents, nurses, and hospital staff cannot be available 24/7. We launched The Koala Corps in 2018 to solve this problem by raising funds to hire full-time staff to run the program, as willing volunteers are plentiful but someone to vet, schedule, train and manage them are not. We still haven’t hit our goal. Help us achieve this first milestone by learning more and contributing here. Prediction #10: Smart Speakers Grow a Personality — 7/10 Yes, Samuel Jackson can voice your smart speaker, but we’re still a long ways away from truly personalizing your smart speakers. However, personalized content is getting better every day and Alexa is getting to know you far better now than she did last year.  Prediction #11: You’re Going To Start Feeling Stupid for Not Having a Voice App — 7/10 2020 was the year of Podcast, but we’ve seen great strides in smart speakers. Performance for the channel looks better than ever — you may be behind the 8-ball if you don’t have a voice app, so it’s time to get moving.   Prediction #12: People Start To Calm Down About Podcast — 2/10 Against our better judgment, the advertising world is still talking podcasts. We saw monumental acquisitions in the space this year from Spotify, SiriusXM, and more, and we’re still not done. Yes, the Podcast boom will slow, but it’s not done just yet.  Prediction #13: Multi-Variate Testing Emerges in Audio — 5/10 We’ve started to test this for a number of advertisers but this is still ripe for growth. Let the new technology help guide your messaging efforts. We’re only scratching the surface so far, but the future looks good.  Prediction #14: Local Podcasts Rise — 2/10 Not yet. We’re seeing some hyper-local podcasts emerge but they have not seen the massive jump predicted last year.  Prediction #15: Audio Stays Hot — 6/10 While podcast listenership spiked, radio dragged. Thanks, Rona! Prediction #16: Multi-Length Audio Coming To a Speaker Near You — 7/10 Not yet. While there’s no Serial-sized breakthrough in 2020, quite a few publishers have been dabbling. For example, you can now hear Fox News flash briefings on Spotify, and a quick Google search shows a lot of movement in the space.   Prediction #17: Subscription Audio Rises — 2/10 While we thought companies like Luminary would emerge in 2020, subscription audio did not see a gain in 2020. Chalk this one up to the pandemic, but expect more of these in 2021. Prediction #18: Overuse of the Term: “Full Stop” — 5/10 While we thought this phrase died, it was recently used in an email to our team last week. Let 2021 be the year this one finally goes away. Prediction #19: Spotify overtakes Apple — 8/10 Oh yeah, Spotify has destroyed Apple in the Podcast space from a content perspective. However, the “Cupertino King” still owns distribution — but that may be also on the decline. Prediction #20: Automation Finds its Limits — 10/10 Despite the industry’s wish to yield similar results using canned voices and “producer-read” ads on podcast, host-read ads work better. Corroborated by multiple studies, host-read ads perform best for advertisers. Until the industry starts giving massive discounts for non-host-read ads, we will continue to advocate for personalized, host-read ads whenever possible. Dan Gets a “D” This year was nuts, and if you add the totals up, Dan scored 64% in his predictions. While that may not be a stellar grade, with the curveball 2020 threw us, a “D” is a 2020 “B+”.  To all of the Influencer readers, thank you. Our hope is that 2021 will be a year of restoration, in every sense of the word. In the coming months, you’ll hear a lot more from us regarding our mission to bring the media landscape together and forge a new path of unity. We’re happy to say goodbye to 2020 and look forward to all that 2021 will bring. Happy New Year!
Our 2020 Industry Predictions Graded
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December 23, 2020
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Beyond the obvious challenges presented to us in 2020, little has been done to address the challenges marketers face while trying to reach the masses, while the masses are bitterly divided along political lines. Where is it safe to advertise? What is appropriate to say? While we have cause for hope and optimism about a better year in 2021, these challenges are not going away, and it is why we launched the Media Roundtable.  In an effort to supply marketers with new tools to face modern problems of polarization, some conflicts arise that require special attention. For example, imagine one of your key media channels finds itself at the center of a heated public controversy. Stakeholders of your business and strangers on social media begin calling for you as a brand to renounce your channel partner publicly and cease to support with ad dollars (this happens more than you may realize). How are you to respond? How can you be sure your response is in line with your core values and not compromising for profit, or worse, caving to mob justice, simply because the pressure is on? These high stakes situations are when you call Bob Bordone and the team at the Cambridge Negotiation Institute. This is also the reason Bob is a Founding Member at Media Roundtable and the provider of this week’s article. Bob and his team work both proactively and reactively to help parties find a way forward that best serves the needs of all involved. The work they do is incredibly important and we feel the quote below sums it up better than we can: “Conflict resilience is the capacity to sit with very intense conflict, listen with generosity and courage, and also assert your own perspective with authenticity and grace. It is not about softening your viewpoint, but it is about finding a way to share your viewpoint so that you’re maximizing the chance that it lands with your intended audience.” Bob has written an article titled, Understanding and Organizing for Conflict Readiness and Resilience, which we believe is a mandatory piece of curriculum for all Influencer readers. Whether you are a brand marketer or just a human heading into the holidays with your family or friends, Bob’s piece is an informative read that will shape the way we all move into 2021. -Dan READ MORE
Marketing in 2021: Conflict Readiness and Resilience
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December 23, 2020
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By Bob Bordone, Cambridge Negotiation Institute In the media realm, abundant with potential conflict, opportunities for negotiation abound. It can occur in the context of a formal business relationship. Or conflict may catch you by surprise in the moment when a colleague mentions something that seems offensive, misguided, or just plain wrong to you. There are ways of addressing and becoming operational for both businesses, contractual, and strategic differences as well as day-to-day relational ones. If you are committed to a better way of dealing with hard conversations, going forward, there are a few major concepts worth considering: the importance of both conflict resilience and of being conflict ready. I’d like to share a bit about both.  In my role, I play a number of roles. In many contexts, my focus is to facilitate hard conversations, to help people identify the relevant stakeholders, and create a space where they could feel comfortable having a difficult conversation. Perhaps the situation is one involving widely divergent viewpoints, strong emotions, and questions of identity. Mediating and facilitating conversations and contexts like this are at once challenging and gratifying for me.  At times, I mediate these conflicts to arrive at a mutual resolution. But other times, I will simply facilitate a conversation so that parties have a better understanding of each other and to reduce demonization and dehumanization. Some tools that can help leaders navigate an ever-more pluralistic and diverse society are as follows: CONFLICT RESILIENCE “Conflict resilience” is the capacity to sit with very intense conflict, listen with generosity and courage, and also assert your own perspective with authenticity and grace. It is not about softening your viewpoint, but it is about finding a way to share your viewpoint so that you’re maximizing the chance that it lands with your intended audience. Conflict resilience is an absolutely essential leadership skill and one that is in short supply. I served on the faculty of Harvard Law School for more than 20 years where I founded and directed Harvard Law School Negotiation and Mediation Clinical Program. One noticeable shift over those two decades was the reduction in many students’ ability to sit with discomfort in the face of difference. Indeed, over my 2 decades on the faculty, I noticed less and less of an interest on the part of students to engage constructively and genuinely with people on the other side of the political divide. This observation at Harvard Law School reflects broader societal trends as well as trends in our media climate. There are many reasons for that. Part of it is our ability to curate our own social media and groups, where we don’t have to hear things that we disagree with. We have the ability to deselect disagreement. Another reason is the misconception that the way to lean into conflict is to yell and scream. And since many people don’t want to do that, they simply avoid conflict altogether. But avoidance over the long term means problems don’t get solved. And, even more worrisome, it leads to the kind of demonization and dehumanization that we are seeing at a rapidly growing pace in American society today.   Conflict resilience isn’t just about leaning into a conflict and expressing one’s viewpoint in a way that others can actually hear. It is also about being able to listen and be curious about the perspective of others. Conflict resilience, then, is both a mindset and a set of skills. The mindset: re-orienting one’s attitude toward conflict, being open to asserting one’s viewpoint with authenticity, and listening with generosity and grace. The skillset: the performative words and actions that put mindset to action. My professional work focuses on both: cultivating a mindset for conflict resilience and then training and coaching the skills, tools, and practice that make it happen in the real world. Cultivating the skills is hard work. It doesn’t come to most of us naturally. And all too often, people don’t take the time to learn them, meaning that they either avoid or they blunder through clumsily doing damage along the way. In the world of media, these conflict resilience skills are essential. Conflict is inevitable. But how we handle that conflict makes all the difference. BUILDING CONTAINERS AND PROCESSES Building individual and collective conflict resilience skills matters. But then, to bring people together to work things out, it’s important to be able to build low-risk containers for people to do it. This is part of the facilitation and mediation work that I do. Especially in this media environment, knowing that there is somebody who can bring people together, can hold the space, create ground rules and help people work out some kind of resolution, is vital and central to my work. I’ve worked in incredibly contentious conflicts – from nasty disputes between school boards and unions to corporate conflicts to painful divides in the Catholic Church and historic enmities in Israel and Palestine. Designing a set of processes and protocols that can handle conflicts when they arise is essential.  Especially in such a polarized media environment, we know for certain that there are going to be conflicts that are going to be highly emotional, or there’s going to be really big calls to cut off a host or for a particular brand to pull out of a particular program. That’s predictable. But what we don’t have in place necessarily in a lot of contexts is an agreed upon set of protocols about how we can come together before we go to that extreme.  And then, when something happens, we find ourselves under the gun with pressure to eliminate a host or cancel a program. Things would be different if a process for working it out had already been in place before the event.   And so, what we really must do is design systems and processes for managing conflict. Forget the nuclear button. What if we had the equivalent of the nuclear hotline where we could pick up the phone and have the Soviet premier on the other side. I help people set up the process equivalent of the nuclear hotline. Think about a direct line where you connect with somebody who is going to walk you through the steps. This is the central work of my textbook Designing Systems and Processes for Managing Disputes (2d. Ed., 2019). Let me give you an example. I’ve done some work at the National Institutes of Health (NIH), which has thousands of employees and a set of very predictable kinds of conflicts that come up there. One particular predictable conflict relates to credit for authorship when a research paper gets published. Whose name gets listed first, who’s going to go second, third, fourth, matters in the world of science. And it can be the source of enormous conflict that can hold up important work, hurt relationships, and literally hold back scientific process if not handled well. Imagine a system, however, where researchers get together in advance, agree on the criteria that they will use to determine authorship credit, and then monitor that as the work is happening with the help of facilitation. In the end, it avoids conflict, manages cost, and can mean real lives because research gets out without the cost of time, emotions, and relationships that conflict brings.   MORE ON BEING CONFLICT READY To be conflict ready, you want to have three things in place. You want to be sure that your team has some skills and training in conflict resilience You want to have systems and protocols for handling differences that have already been agreed upon and that people accept. Having this committed process establishes a level of trust in the ability of that process to deliver results. You want to make sure that you have a stable of reliable, neutral, and trusted people who can facilitate and mediate conflict when it comes up. The work I do helps to build all three: I offer workshops on conflict management, difficult conversations, active listening, negotiation, and mediation. I tailor them to client needs and do them in-person and, since March 2020, online. Building these conflict resilience skills is preventive medicine to conflict gone wild. In many contexts, my training workshops turn into one-on-one and group coaching, especially in contexts where a manager may need a helping hand navigating complex and highly emotional relationships. But then, in many contexts, I help organizations build the “containers” – the processes and protocols for handling differences when they arise. And, finally, when parties are in need of a facilitator, I am there to help guide conversations and mediate conflicts. The media landscape in this moment of intense political polarization is fraught with landmines.  Building a team that is conflict resilient and conflict ready can make the difference in ensuring you avoid the landmines that can knock you from your game and build the brand, reputation, and customer base you need.
Conflict + Resilence - Media Roundtable
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December 16, 2020
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For decades, advertisers have been balancing the competing priorities of advertising on content that works to reach business objectives and content they can be proud to associate with their brand. In some cases, they are the same, but more often, they are in conflict. In our increasingly polarized political climate, marketers oftentimes find themselves stuck in the middle. Some brands simply avoid all news or opinion-related content altogether, but at the cost of reaching ideal customer profiles with engaged audiences at scale. There has to be a better way. Enter Ad Fontes: Creators of the Media Bias Chart Ad Fontes provides the most objective analysis of the media landscape that humans can provide. If you’re unfamiliar with the chart, leading media properties are evaluated by a team of analysts with political views on the left, right, and center so you can see how they stack up in terms of Political Bias (X-Axis) and Reliability (Y-Axis). Using this chart, brands can make more informed decisions about the media they support.  As the first step in this process, Vanessa Otero, CEO and Founder of Ad Fontes, has developed a guide outlining “How To Tell What’s True In The News”. It’s a must-read and just the beginning of their contribution to the Media Roundtable.  If you haven’t yet, please visit Media Roundtable to see what we are up to. Those who sign the pledge will get exclusive access to more resources from groups like Ad Fontes to help you navigate our fractured media landscape in a way that allows you to uphold the values of your brand, while still benefiting from the value of news and opinion-related content.   2021 offers the possibility of a less vitriolic culture, modeled by people like us who sponsor media. Join us as we seek to advance even-handed reporting and opinion without malice.  -Dan
Using the Media Bias Chart for Brand Safety?
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December 9, 2020
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By Dan Granger, Founder & CEO Oxford Road Last week, we announced the launch of MediaRoundtable.com and asked you to join the effort to unite advertisers, marketers, and leaders in Media to reduce our support for content that tears us apart, and reward that which edifies and unites instead. We encouraged each of you to visit MediaRoundtable.com and sign our pledge in support of these efforts. This week, we want to go into a bit more detail on what the pledge stands for and what it means to be a member of the Media Roundtable. American Media is a vital ingredient for a healthy democracy. However, the current state of modern media has become toxic. News content now often seeks to persuade, while editorial content often seeks to divide. Instead of championing balanced coverage of different points of view, we have reverted to earlier forms of partisan publications, rewarding outrage over outcomes, entertainment over excellence, and destruction over dignity.   The American people have had enough. Media Roundtable is an alliance of leaders in Media, Marketing, and the Business community coming together to replace our current vicious cycle in the media with a virtuous one. Instead of waiting for positive change and accountability to be initiated by government involvement, or pressure from third parties, we will make efforts to get our own houses in order, for the sake of the public whom we serve. Each participant will seek to live up to our stated beliefs in their own way and with their best intentions and efforts. These beliefs include:   ·  Unity In America Is In Decline Due To Our Increasingly Hostile Divisions. ·  Modern Media Is Deepening Our National Divide By Rewarding Polarizing Forces With Outsized Attention; Accountability To De-escalate Tensions Is Required. ·  Brands Can Help Unify The Nation By Supporting Media That Favors Fairness, Decency, And A Respect For All People. ·  Brands Can Have A Greater Impact By Collaborating With Media Partners Before Terminating Relationships Where Divisions Occur. ·  Media Can Play A Role In Unifying Our Country By Restoring Journalistic Integrity, Even-handed Coverage Of Divisive Issues, Disclosure Between News And Opinion Journalism, And A Sense Of Respect For Those With Whom They Disagree. ·  Corporate Stakeholders Are Better Served When The Nation Is Not At War With Itself. We believe that those of us in advertising and media have a special opportunity to help put our fractured nation back together!  If you haven’t already done so, please sign the pledge today. After signing the pledge and becoming a member of the Media Roundtable, you will receive resources and tools to help put our collective mission into action and send a powerful message to the industry there is real demand for content that unites more than it divides. -Dan   Read More
The Media Roundtable Pledge
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December 2, 2020
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By Dan Granger, Founder & CEO Oxford Road DIVIDE OR UNITE “I think there are people that recognize there’s kind of a problem with the media. They may disagree with me on the solutions but there is a problem in our media structure right now and there’s an interest in trying to find ways of making it better.” -Steve Krakauer, editor/host, ‘Fourth Watch’ Newsletter and Podcast.  If you’ve been reading The Influencer or listening to our podcast, The Divided States of Media, during this long, strange year that is 2020, you have been witness to a journey of reflection and discovery. In the year of our great national health crisis, instead of coming together, we saw families, companies, and relationships of all kinds coming apart at the seams. At Oxford Road, we fancy ourselves “Agents of Influence”, and at the bottom of this newsletter we advise you to “Influence Responsibly”. So with all these divisions, during a time when we have every reason to come together, I felt it was fitting that we ask how those of us who work in Media have helped or hurt the sad state of our nation and what culpability we might find within ourselves. Today we are pleased to introduce to you our plan to create positive change in our culture through the formation of the Media Roundtable. Media Roundtable’s purpose is to empower media and advertisers to advance even-handed reporting and opinion without malice. Our strategy is simple: shift the incentive structure that currently feeds our modern “Outrage Industrial Complex” and reward content that benefits its audience and treats its subjects with dignity, even if through disagreement, but always with respect. There is much to say about our efforts and we will continue to explain in the coming weeks. For now, we ask that you visit MediaRoundtable.com to learn more and most importantly, sign our Pledge. This pledge recruits all members of the media, marketing, and companies who participate in advertising to unite around a shared set of beliefs to demonstrate for publishers and creators that there is real market demand for a more edifying form of media products. This is one small step toward a very important vision. It is my great pleasure to invite you to journey alongside us as we go forward. -Dan LEARN MORE
Introducing The Media Roundtable
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November 25, 2020
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newsletter
Happy Thanksgiving from The Influencer and Oxford Road! Amidst all of the havoc 2020 has wrought, this week, we persist in giving thanks. To the loyal Influencer readers, thank you! We hope that this newsletter brings you a weekly dose of knowledge, insights, a chuckle now and then, and that our podcast has brought a sense of balance in these divisive times. Despite this year’s challenges, the very fact that you’re able to read an email magically beamed through a collection of supercomputers into your home and eyes to read it is reason enough to say “thank you” for something! So while this year’s Thanksgiving feast may look a bit different than it has in years past, this week, The Influencer is giving you an insider’s tip on Thanksgiving trivia that will make you the smartest person at the table, virtually or otherwise. Learn what was really on the first Thanksgiving dinner, what Mary Had A Little Lamb has to do the holiday, which president hated Thanksgiving, and more by clicking below… -Kyle The First Macy’s Thanksgiving Day Parade This year, the famous parade will look a bit different than usual but the origins of this pastime are a stroke of marketing genius. To celebrate the expansion of its Herald Square superstore in 1924, Macy’s announced its very first “Big Christmas Parade”, promising “magnificent floats”, bands and an “animal circus.” A huge success, Macy’s signed a TV contract with NBC to broadcast the now-famous Macy’s Thanksgiving Day Parade every year since. The first oversized balloons debuted in 1927 and were the brainchild of Anthony Frederick Sarg, a German-born puppeteer and theatrical designer who also created Macy’s fantastical Christmas window displays. The first balloons were filled with oxygen, not helium, and featured Felix the Cat and inflated animals like elephants, tigers, and a giant hummingbird. What Was Really on the First Thanksgiving Menu? Turkey was not on the table, and neither was most everything else you’re craving. Although turkeys were indigenous to the area, there’s no record of a big, roasted bird at the first feast. The Wampanoag brought deer, and there would have been lots of local seafood (mussels, lobster, bass) plus the fruits of the first pilgrim harvest, including pumpkin. No mashed potatoes, no cranberries (see below), and definitely no stuffing — sorry Grandma! What About the Cranberries? Not the ‘90’s band. Cranberries were eaten by Native Americans and used as a potent red dye, but sweetened cranberry relish was almost certainly not on the first Thanksgiving table. The pilgrims had long exhausted their sugar supply by November 1621. It wasn’t until 1912 when Marcus Urann canned the first jellied cranberry sauce, eventually founding the cranberry growers cooperative known as Ocean Spray. Which President Refused to Recognize Thanksgiving? Thomas Jefferson was famously the only Founding Father and early president who refused to declare days of thanksgiving and fasting in the United States. Unlike his political rivals, the Federalists, Jefferson believed in “a wall of separation between Church and State”, and that endorsing such celebrations as president would amount to state-sponsored religious worship. What does “Mary Had a Little Lamb,’ Have To Do With Thanksgiving? The proclamation of the first official Thanksgiving by Abraham Lincoln was partially the result of years of impassioned lobbying by “Mary Had a Little Lamb” author and abolitionist Sarah Josepha Hale. How A Botched Thanksgiving Order Created TV Dinners Busy parents everywhere have Thanksgiving to thank for these microwavable lifesavers. In 1953, an employee at C.A. Swanson & Sons overestimated demand for Thanksgiving turkey and the company was left with some 260 tons of extra frozen birds. As a solution, a Swanson salesman ordered 5,000 aluminum trays, devised a turkey meal, and recruited an assembly line of workers to compile what would become the first TV tray dinners. A culinary hit was born. In the first full year of production in 1954, the company sold 10 million turkey TV tray dinners. What Does Football Have To Do With Thanksgiving Anyway? The winning combo of football and Thanksgiving kicked off way before there was anything called the NFL. The first Thanksgiving football game was between Yale and Princeton in 1876, only 13 years after Lincoln made Thanksgiving a national holiday. Soon after, Thanksgiving was picked for the date of the college football championships. By the 1890s, thousands of college and high school football rivalries were played every Thanksgiving. Why Do Presidents Pardon Turkeys? This year, Trump will pardon Corn and Cobb as part of a longstanding tradition of sparing the lives of two turkeys each Thanksgiving. Starting in the 1940s, farmers would gift the President with some plump birds for roast turkey over the holidays, which the first family would invariably eat. While President John F. Kennedy was the first American president to spare a turkey’s life (“We’ll just let this one grow,” JFK quipped in 1963. “It’s our Thanksgiving present to him.”), the annual White House tradition of “pardoning” a turkey officially started with George H.W. Bush in 1989. Which President Tried To Move the Date of Thanksgiving? Concerned that the Christmas shopping season was cut short by a late Thanksgiving, President Franklin Delano Roosevelt decreed in 1939 that the holiday would be celebrated a week earlier. “Franksgiving,” as it was known, was decried by Thanksgiving traditionalists and political rivals (one even compared FDR to Hitler) and was only adopted by 23 of the 48 states. Congress officially moved Thanksgiving back to the fourth Thursday of November in 1941, where it has remained ever since. Wherever this year’s Thanksgiving finds you, if you’re reading this, thank you. While it may be a bit more difficult to find the reasons to be thankful this year, hopefully, you don’t have to dig too deep. For a more in-depth look at the information provided above with pictures and video, check out The History Channel’s breakdown of Thanksgiving HERE.
Be The Smartest Person At The Thanksgiving Table
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November 18, 2020
thought-leadership
thought-leadership
By Giles Martin, EVP, Strategy & Insights Oxford Road Les Binet, one of the “Godfathers of Advertising Effectiveness”, often creates a lot of attention in the marketing community when he publishes new research. We believe this attention is well-deserved: Binet’s work with Peter Field has arguably changed the industry forever, ushering in a new era of accountability and clarity for marketers, and demonstrating what will drive growth for their organizations. Last month, Les created waves with a stimulating, promising, and challenging video about Google search data.  Broadly speaking, he claims that “Share of Search” data can be used to predict (or, at least, may be useful in predicting) market share data for brands. For reference, share of search is defined as the search volume for Brand X divided by the total number of searches in the category.   Binet and his team looked at three different categories to provide some range in the analysis: automotive, energy, and mobile phones. Here’s an example of how share of search data correlates with market share in the automotive sector. You can see immediately it’s a pretty strong and clear correlation. What’s essential about Binet’s latest contention is not the correlation per se, however. Rather, it’s the relationship between the time series of these data sets. Below is an example showing the trend across ten years of data for share of search and market share for LG in the smartphone market. Binet suggests that the share of searches is a valuable leading indicator for future trends in market share, which is certainly implied by the chart. He goes on to claim that the increase in share of search, across the previous nine months, can predict an increase in market share in the current quarter. The implication, then, is that changes in share of search can be used as a type of early warning indicator for brands. Another important piece for marketers to understand is the relationship between advertising and the share of searches. The chart below shows a strikingly strong relationship between the two data series (or specifically, changes in increase in SOV correlating with changes in share of search volume.) Said another way: if you spend enough in offline marketing to meaningfully increase your share of voice, you’ll drive an increase in the share of searches in your category. It makes a lot of sense if you think about it. This type of analysis will be familiar to some. Binet & Field popularized for many the view of the relationship between “excess” share of voice and market share gain, providing many advertisers with valuable guidance on budget setting to achieve specific financial and business goals.  This latest work connects the key dots between these two variables: how broad-based (generally offline) advertising investment creates an impact on people’s neurology, which in turn manifests in more curiosity, awareness, and consideration for the brand. This increase in mental territory and activity for the brand, visible through heightened search activity, finally turns into revenue and market share.  Despite the promise and interest of this approach, it’s still in an early phase. We advise a degree of skepticism, or perhaps cautious optimism, about the promise of this data. It remains the first work of its kind (ie. using share of search), and while three categories are better than one, it’s still only three categories. A good next step will be widening the category set and making some of this data more publicly available.  What should advertisers and clients be doing with this information? Well, firstly and simply, they should be aware of this work and its importance. Secondly, especially for D2C clients, they should view this work as a reminder that being a “data-driven” marketer is more than looking at a portfolio of channel performance. It’s also about looking at data sets and marketing research that provide pointers – increasingly valuable and robust pointers – about how marketing works and how it can drive growth in a broader sense for their corporations.   
What’s Your Share of Search?
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November 11, 2020
thought-leadership
thought-leadership
By Anna Sunshine, Oxford Road Podcast Media Supervisor What if somebody told you that an increasing CPM isn’t necessarily a bad thing? Would you believe them? Probably not. The podcast world is well into 2021 planning, and whether we’re renewing tenured campaigns with longstanding partners or vetting new opportunities, we’re always looking for obvious signs indicating that we’re setting ourselves up for another year of success in the medium — and fluctuations in CPM have traditionally been the best barometer. But this year, we’re seeing more CPM fluctuations than ever before. Many of the top podcasts in the space are “network hopping”, converting from “baked in” to dynamic insertion, and/or fundamentally changing their buy structure altogether. This is driving an unprecedented level of CPM fluctuation that’s creating concern for our team and the performance advertisers that have grown to rely on these shows as stable assets to their advertising portfolio. CPMs are trending up, but why? The Podcast channel as a whole is seemingly moving more and more towards packaging opportunities perfect for big brand advertisers and away from those looking for performance. Shows that have been in the marketplace for years are increasing their CPMs year over year, and new, buzzworthy personalities are launching with high CPM, 6-figure sponsorship packages, sight unseen. While there’s undoubtedly some level of branding achieved, and it’s oftentimes possible to implement a brand lift study for an additional cost, these big-ticket opportunities are usually a high-risk test for those of us who care about metrics like CPA and ROAS. But while big brands are coming into the space and driving CPMs higher, there’s more going on than meets the eye.  We believe clear and measurable ROI can still be accomplished if you know how and where to find the shows that genuinely care about making their ads work. In these cases, the strongest relationships we’ve forged over the years have a mutual level of trust and transparency, which includes sharing insight and working towards the common goal of making every ad work, knowing that it ultimately helps everyone in the long run. Not to say that there isn’t a place for building a diversified portfolio with the right mix of high reach and smaller performance-based shows (we can tackle that at a different time), but it’s from these trusted network partners that we’re able to peel back what’s really going on.  This is especially the case with CPM fluctuations. And this is where it gets a bit more nuanced because a drop in estimated downloads doesn’t necessarily mean the show is losing listeners — in fact, it’s often the opposite. There have been plenty of new download measurement guidelines and challenges that have factored into CPMs fluctuating over the past few years, and while it’s better than it was, it’s still not perfect. As the podcast marketplace went from an unregulated to a (somewhat) regulated marketplace, we have to be mindful that what appears at first to be a decrease in listenership isn’t always the case. It’s likely a change in how the networks are tracking their show’s size. Oftentimes, when a show adjusts its download numbers lower, it’s because their network has implemented stricter rules from the IAB in an attempt to report the most accurate number of downloads possible. Some networks use a 5-minute measurement window, others a 60-minute window, and others still, a 24-hour window according to the IAB’s standards. One of our longstanding network partners has been using a 5-minute window to measure podcast downloads for years. This means that every time a listener pauses a show and comes back to play the same episode, 5 minutes later (or more), they would be defined as a ‘new listener’. This resulted in the downloads being exaggerated since many people listening to a single episode were counted multiple times.  Starting next year, this partner is moving to a 24-hour window instead of 5. Therefore, the reported downloads will decrease, driving the CPM through the roof, but ultimately the unique listeners to each show will remain about the same. Although it seems like the podcast is jacking up their CPM while reporting fewer listeners per show, all other things equal, performance should theoretically continue to be the same. We might even suggest that it’s a sign of health as the industry continues to refine its approach to measurement.  As to which lookback window we should use, the jury is still out. For now, it’s up to the networks themselves to choose. If a show jumps from one network to another, or, like in our example, a network changes their lookback window from 5 minutes to 60 minutes, the estimated downloads may change drastically — and while the CPM will be affected, the true listenership is likely about the same as it has been. CPM, while an indicator of potential, is not the “be all, end all”. Our network partners run the gamut here, and we see podcasts across the CPM spectrum driving strong response, so it’s important to stay relatively impartial and let the performance speak for itself. Shows with low CPMs may drive zilch, while shows with the CPMs 3x that amount can have the most responsive audiences we’ve ever seen. Every CPM has a story if you dig deeper, and it’s not always the one you would expect. So if you see a drastic change in CPM on your 2021 podcast renewal, don’t be so quick to cut the show from your plan. It’s important to understand the full context of why the CPM changed and more importantly, how it will affect your performance. If you have an agency, they’re already doing this for you, but if you’re going at it alone, stay informed and try to understand if it’s a true CPM increase or simply a change in measurement.  
Every CPM Has a Story
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November 4, 2020
thought-leadership
thought-leadership
Remember when the best basketball players in the country formed The Dream Team to dominate the 1992 Olympics? This week, Oxford Road officially announced the advertising agency equivalent with the appointment of three extremely talented industry leaders to the executive team. In a story that’s already been picked up by All Access, Talkers Magazine, (for some reason) a TV station in Delaware, and more, Oxford Road officially announced that global agency veteran Steven Abraham joins as President; former head of radio network Premiere and Chairman of Radio Hall of Fame Kraig Kitchin joins as Strategic Advisor; and former fashion industry leader, experiential learning company president, and Oxford Road ally Jennifer Laine formally joins the company to lead marketing and key strategic initiatives. Together, this dream team will help take Oxford Road and its clients to new heights. Read The Press Release
Oxford Road Announces Dream Team
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October 2, 2020
thought-leadership
thought-leadership
By Dan Granger This week, we provide marketers with a step-by-step guide to navigating this complex world, and provide tools for coming out of such situations with minimal public backlash and their values intact. Save this one.  If you are a performance marketer at scale, you’re going to need it as we enter one of the most contentious election years in American History.  From now until next year’s Presidential Election, advertisers on politically oriented programs should expect increasing scrutiny, spontaneously finding themselves stuck in the middle of controversy when on-air talent strikes a nerve and offends one group or another. Last week’s incident with Michael Knowles is a perfect case in point. Let’s say you were an advertiser on Michael Knowles podcast or on Fox News, who had him as a guest on The Story. Here’s how you’d find out about the gathering storm. You would receive an email—from a seemingly credible media outlet, blog, or group—seeking comment about your intention to continue your existing relationship with Knowles or Fox News. Often times, there’s a deadline for you to make a comment before your brand name is released on a list. That list will be used by an angry constituency that is poised to begin contacting you and others at your company—accusing you of supporting the beliefs of the offending party. Usually, the host’s words are taken somewhat out of context, but it doesn’t matter because the optics are bad and you wish they had made their point differently. You are tempted to respond to the email. However, real customers are rarely involved. Usually you will start to receive pressure from within your company. Questions start flying at you about why you would ever consider affiliating your brand with programs that so clearly do not represent the values your company represents. All the pressure to hit growth and CAC goals are out the window and now you must respond—or so it seems. All of this has happened in a matter of hours. It is at this precise moment that you must ignore your impulses to act and take a moment to pause amidst the immense amount of pressure and judgment surrounding you. Instead of following your emotions… Here’s what you need to do: Address Internal Stakeholders – In a timely and considered way, assure all stakeholders that you appreciate the gravity of the situation and your commitment to taking proper action. Affirm your commitment to company values and get buy-in from anxious team members who will be tempted to speak publicly before an appropriate response can be considered. Say Nothing Publicly – No matter how tempting it might be, don’t even acknowledge the email or call you receive from watchdog organizations or any media outlet that contacts you. Anything you say publicly can and will be used against you in the court of public opinion. This is true for both the third-parties that are pressuring you to make a statement or take an action, as well as the fans of the personality that caused the offense. You will feel like you owe them a response or statement and they know it. You do not. In fact, there is no long-term benefit in issuing a fast response. This is perceived but not real. Immediately following your awareness of the perceived offensive comment, do and say NOTHING. Speaking out will invite unwanted exposure and potential backlash. Just ask Keurig. Immediately “Pause” Your Media Investment – You have to watch, listen or read the content that caused the controversy in full. To do that, you need time. You have facts to gather and context to consider. To do this objectively, you will want to contact your media agency or the program or network immediately. Assure them that you are making no immediate decisions and issuing no public statements. Provide the media partner a minimum timetable for suspension of your campaign. 2-4 weeks is an appropriate amount of time for a proper evaluation. Gather Facts and Think Deeply – You have protected yourself from continued exposure and assured your stakeholders that you will properly evaluate. So now is the time for due diligence. Imagine if someone had walked into your office and attributed the soundbite in question to one of your team members or key vendors. You should handle this situation similarly. To do that, you need to hear from people representing both sides of the issue and see how it is affecting them. Listen deeply to how the words may have been hurtful to people on your team. If your customers have been impacted, hear their stories. Maybe the person who gave offense holds views that represent the unspoken values of other stakeholders who do not share those values publicly. Consider them too. Examine their channel’s impact on your business. Consider the cost of a permanent severance from the relationship and what the consequence would be to the people who work with you if you cut off this stream of revenue. Talk to others who have navigated these waters in the past and learn from their successes and failures. You must not simply react to the vocal minority, you need to consider every side of the issue. Layout All Your Options – It’s easy to forget that you have many options beyond stay or go. Once you’ve taken in all of the information, decide if the perceived offense deserves action. If so, your options include: Withdraw sponsorship until further notice: There is no rule that says you must close the door permanently. You can, however, decide that you don’t see an immediate path to the reinstatement of your campaign and take appropriate action. Again, quietly is best. Terminate the relationship permanently: If you have weighed the offense and believe that your company mission calls you to take a side and have weighed the costs associated with permanent separation, notify the necessary stakeholders. Avoid emotional responses and stay matter of fact, leaning on the incongruity of your values with a continued relationship with the individual in question. This is the most extreme action and should only be considered in the most extreme circumstances. Return Immediately: If you believe the controversy was taken out of context or that the personality did nothing out of step with your company values, you can go back right away. Again, no public statement about this will benefit you. Wait it out: If you don’t believe the offense was worthy of any action one way or another, let the news cycle pass—anywhere from 24 hours to one week—then continue as planned per your “Pause.” Offer a Probationary Relationship: You have the right to not take any further action beyond your temporary withdrawal. However, if you do believe that the offense was a violation of your values or unnecessarily harmful but that they can be let off with a warning, then tell them so. Talk to the personality directly or at least alert the executive team that represents them that future instances of this nature may result in permanent separation. You can even request they consider some measure of goodwill or action to demonstrate a willingness to consider the feelings of those they have hurt, even if they disagree on a core issue. Typically these hurt feelings are the result of the way something was communicated, not necessarily the position held by either party. Pick up the Bat Phone What if you may have trouble getting out of a contract? What if your stakeholders are divided on what to do? What if the offending channel drives a high volume of sales and there is ambiguity around the nature of the offense. When the stakes are high and you need a professional to see you through, contact the Cambridge Negotiation Institute.  6. DECIDE – This may be less obvious than it seems. In almost every instance where separation occurs between the brand and talent in a relationship, it is done under compulsion from a third party. The reality is, this third party is not responsible for your goals or your mission as a brand. It would be a shame if you were to take an action that is too fast or too permanent all because you were bullied into doing so—yet this is often the path that brands choose. We all want to save face. But when you rush to judgment, you turn over your authority to less invested third parties who are operating with different motives than your own. This is your business, not theirs. Don’t let them tell you who you will do business with or how you go about finding new customers or sharing your values with the world. This is your decision, so take time and then decide for yourself. One final thought. Most people will not follow the advice provided here and it will cost them a lot of money. But no amount of money is worth feeling like you’ve sold your soul and caved on your convictions. You have to make a choice that helps you sleep at night. There is a better path that no one ever considers—invest in the relationship with the offending talent with aggression, not passivity. The reason you found yourself in this predicament is that you leveraged the influence of an influencer. The most powerful asset in the world of marketing is tapping into the trust that flows between a media Influencer and their tribe. The moment you terminate that relationship, you have reduced your own influence with that tribe as well as their leader.  But what if you could influence the Influencer? What if you had the courage to speak directly to the talent who caused the offense? Not with judgment, but bringing the reality of their comments to their doorstep for the purpose of reconciliation. If you are not too hasty, with a spirit of humility, you could share with them the human impact of the words they used. By taking this approach they will be far more likely to listen, learn, and change their behavior. We do not elevate the public discourse when we run to another corner and point the finger. We do not advance our cause when we part ways. The world is not as black and white as people on both sides would make it seem. To behave as if that is the case is to reinforce that misconception and deepen the divide. But if you remain engaged in the relationship, despite your differences, you might be able to make a positive impact on Influencers and the world—just like your company’s mission statement likely proclaims. Perhaps you could be the first to demonstrate cooperation to extend the mission and values that you hold dear, even when that means working with people who think differently or who do not always say things the right way. Which of us has not said something we regret and then defended something indefensible under the heated lamp of another’s judgment? But when confronted by a friend—seeking to restore, not destroy—we all are able to soften. I can think of no more powerful way to benefit your company or the growing divide in this country than to address these problems directly while keeping the relationship intact. As a marketer, you steward tremendous influence over the nature of discourse in this country but only through your active, NOT reactive, involvement. The question is…Do you have the courage to confront without judgment? Might they respect you because you were not like the others? Can you have a disagreement while maintaining respect? We have enough polarization in this country. There is enough judgment on both sides. You have the power to proactively drive positive change and use these moments of controversy to unite people and expand the influence of your values—if you would only take a different approach. Go forth and spend your influence wisely. — For additional resources on this topic, please see The Influencer’s previous articles addressing different aspects of this topic, including, A HOUSE DIVIDED WILL NOT BRAND and DON’T BECOME A VICTIM OF THE “OTHER” TRADE WAR.  Our position on doing our part to heal the divide in this country through our approach to marketing has also garnered some media attention, including, THE WILKOW MAJORITY on SiriusXM, Business Radio by The Wharton School and Closer Look with Rose Scott on NPR.
Oxford Road's Marketers Guide to Brand Safety
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October 2, 2020
newsletter
newsletter
By: Dan Granger This week, we provide marketers with a step-by-step guide to navigating this complex world, and provide tools for coming out of such situations with minimal public backlash and their values intact. Save this one.  If you are a performance marketer at scale, you’re going to need it as we enter one of the most contentious election years in American History.  From now until next year’s Presidential Election, advertisers on politically oriented programs should expect increasing scrutiny, spontaneously finding themselves stuck in the middle of controversy when on-air talent strikes a nerve and offends one group or another. Last week’s incident with Michael Knowles is a perfect case in point. Let’s say you were an advertiser on Michael Knowles podcast or on Fox News, who had him as a guest on The Story. Here’s how you’d find out about the gathering storm. You would receive an email—from a seemingly credible media outlet, blog, or group—seeking comment about your intention to continue your existing relationship with Knowles or Fox News. Often times, there’s a deadline for you to make a comment before your brand name is released on a list. That list will be used by an angry constituency that is poised to begin contacting you and others at your company—accusing you of supporting the beliefs of the offending party. Usually, the host’s words are taken somewhat out of context, but it doesn’t matter because the optics are bad and you wish they had made their point differently. You are tempted to respond to the email. However, real customers are rarely involved. Usually you will start to receive pressure from within your company. Questions start flying at you about why you would ever consider affiliating your brand with programs that so clearly do not represent the values your company represents. All the pressure to hit growth and CAC goals are out the window and now you must respond—or so it seems. All of this has happened in a matter of hours. It is at this precise moment that you must ignore your impulses to act and take a moment to pause amidst the immense amount of pressure and judgment surrounding you. Instead of following your emotions… Here’s what you need to do: Address Internal Stakeholders – In a timely and considered way, assure all stakeholders that you appreciate the gravity of the situation and your commitment to taking proper action. Affirm your commitment to company values and get buy-in from anxious team members who will be tempted to speak publicly before an appropriate response can be considered. Say Nothing Publically – No matter how tempting it might be, don’t even acknowledge the email or call you receive from watchdog organizations or any media outlet that contacts you. Anything you say publicly can and will be used against you in the court of public opinion. This is true for both the third-parties that are pressuring you to make a statement or take an action, as well as the fans of the personality that caused the offense. You will feel like you owe them a response or statement and they know it. You do not. In fact, there is no long-term benefit in issuing a fast response. This is perceived but not real. Immediately following your awareness of the perceived offensive comment, do and say NOTHING. Speaking out will invite unwanted exposure and potential backlash. Just ask Keurig. Immediately “Pause” Your Media Investment – You have to watch, listen or read the content that caused the controversy in full. To do that, you need time. You have facts to gather and context to consider. To do this objectively, you will want to contact your media agency or the program or network immediately. Assure them that you are making no immediate decisions and issuing no public statements. Provide the media partner a minimum timetable for suspension of your campaign. 2-4 weeks is an appropriate amount of time for a proper evaluation. Gather Facts and Think Deeply – You have protected yourself from continued exposure and assured your stakeholders that you will properly evaluate. So now is the time for due diligence. Imagine if someone had walked into your office and attributed the soundbite in question to one of your team members or key vendors. You should handle this situation similarly. To do that, you need to hear from people representing both sides of the issue and see how it is affecting them. Listen deeply to how the words may have been hurtful to people on your team. If your customers have been impacted, hear their stories. Maybe the person who gave offense holds views that represent the unspoken values of other stakeholders who do not share those values publicly. Consider them too. Examine their channel’s impact on your business. Consider the cost of a permanent severance from the relationship and what the consequence would be to the people who work with you if you cut off this stream of revenue. Talk to others who have navigated these waters in the past and learn from their successes and failures. You must not simply react to the vocal minority, you need to consider every side of the issue. Layout All Your Options – It’s easy to forget that you have many options beyond stay or go. Once you’ve taken in all of the information, decide if the perceived offense deserves action. If so, your options include: Decide – This may be less obvious than it seems. In almost every instance where separation occurs between the brand and talent in a relationship, it is done under compulsion from a third party. The reality is, this third party is not responsible for your goals or your mission as a brand. It would be a shame if you were to take an action that is too fast or too permanent all because you were bullied into doing so—yet this is often the path that brands choose. We all want to save face. But when you rush to judgment, you turn over your authority to less invested third parties who are operating with different motives than your own. This is your business, not theirs. Don’t let them tell you who you will do business with or how you go about finding new customers or sharing your values with the world. This is your decision, so take time and then decide for yourself. One final thought. Most people will not follow the advice provided here and it will cost them a lot of money. But no amount of money is worth feeling like you’ve sold your soul and caved on your convictions. You have to make a choice that helps you sleep at night. There is a better path that no one ever considers—invest in the relationship with the offending talent with aggression, not passivity. The reason you found yourself in this predicament is that you leveraged the influence of an influencer. The most powerful asset in the world of marketing is tapping into the trust that flows between a media Influencer and their tribe. The moment you terminate that relationship, you have reduced your own influence with that tribe as well as their leader. But what if you could influence the Influencer? What if you had the courage to speak directly to the talent who caused the offense? Not with judgment, but bringing the reality of their comments to their doorstep for the purpose of reconciliation. If you are not too hasty, with a spirit of humility, you could share with them the human impact of the words they used. By taking this approach they will be far more likely to listen, learn, and change their behavior. We do not elevate the public discourse when we run to another corner and point the finger. We do not advance our cause when we part ways. The world is not as black and white as people on both sides would make it seem. To behave as if that is the case is to reinforce that misconception and deepen the divide. But if you remain engaged in the relationship, despite your differences, you might be able to make a positive impact on Influencers and the world—just like your company’s mission statement likely proclaims. Perhaps you could be the first to demonstrate cooperation to extend the mission and values that you hold dear, even when that means working with people who think differently or who do not always say things the right way. Which of us has not said something we regret and then defended something indefensible under the heated lamp of another’s judgment? But when confronted by a friend—seeking to restore, not destroy—we all are able to soften. I can think of no more powerful way to benefit your company or the growing divide in this country than to address these problems directly while keeping the relationship intact. As a marketer, you steward tremendous influence over the nature of discourse in this country but only through your active, NOT reactive, involvement. The question is…Do you have the courage to confront without judgment? Might they respect you because you were not like the others? Can you have a disagreement while maintaining respect? We have enough polarization in this country. There is enough judgment on both sides. You have the power to proactively drive positive change and use these moments of controversy to unite people and expand the influence of your values—if you would only take a different approach. Go forth and spend your influence wisely. For additional resources on this topic, please see The Influencer’s previous articles addressing different aspects of this topic, including, A HOUSE DIVIDED WILL NOT BRAND and DON’T BECOME A VICTIM OF THE “OTHER” TRADE WAR.  Our position on doing our part to heal the divide in this country through our approach to marketing has also garnered some media attention, including, THE WILKOW MAJORITY on SiriusXM, Business Radio by The Wharton School and Closer Look with Rose Scott on NPR. 2 THOUGHTS ON “A MARKETER’S GUIDE TO MANAGING SUDDEN INFLUENCER CONTROVERSY” Dan Mohler says: October 2, 2019 at 5:47 pm Sage advice Dan Granger. I like how you gave us sound, tactical recommendations and then said, “One final thought……no amount of money is worth feeling like you’ve sold your soul and caved on your convictions.” 2020 is going to be a wild year in the media business. Reply Jeff Thomas says: October 29, 2019 at 9:17 am Thoughtful insights. “The most powerful asset in the world of marketing is tapping into the trust that flows between a media Influencer and their tribe. The moment you terminate that relationship, you have reduced your own influence with that tribe as well as their leader. “ Reply
Oxford Road's Guide To Brand Safety
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October 1, 2020
thought-leadership
thought-leadership
The Influencer has been touting the advantages of the tried and true “How Did You Hear About Us” (HDYHAU or Hi-Dee-How) survey and why it’s been the gold standard in measuring non-direct conversions for an offline campaign for years. However, over the past few months, pixel tracking has been making major strides as a proven, secondary source of truth for marketers to use for calculating the non-direct attribution of offline campaigns, specifically on Podcast.  WHY PIXEL TRACK ANYWAY? Despite its ease of use and wide adoption, the post-purchase survey methodology has its limitations, and many marketers feel a survey in any form is problematic. A report from OpinionLab indicates that nearly three quarters (72%) of consumers said surveys interfere with the experience of a website. According to the report, 80% of customers have abandoned a survey halfway through. As a result, marketers often net low response rates and unpredictable data. Pixel tracking provides a second data point to validate non-direct conversions from the podcast campaign without requiring the consumer to do anything. WHO’S DOING IT? The list has been growing, but Claritas (formerly Barometric), Chartable, LeadsRx, PodTrac, Artsai, and Podsights are leading the charge for pixel tracking of podcasts — with the latter quickly becoming a major player in the space. Though their methodologies vary slightly, the basic technologies are similar. At Oxford Road, we’ve been testing all of these attribution partners with various clients to evaluate their effectiveness. So far, the results are solid.  Over the past few months, we’ve been able to see many of these pixel tracking partners measure campaign results that are in line with what we’ve seen using the tried-and-true survey methodology — and while we’re not abandoning a survey-based approach, our confidence in pixel-tracking is growing. HOW DOES IT WORK? First, the client sets up tracking pixels at various points within their funnel (landing page, vanity URLs, post-conversion page, etc.) at least 15-days before launch to establish a baseline (this has been updated since the last analysis to account for partners who can establish baselines faster).  Next, we identify which podcasts in your buy can actually place pixels. From our experience, 40% – 50% of the podcasts  (this is increasing every month and should continue to do so) our advertisers regularly buy can place pixels depending on which publishing platform each podcast uses (Megaphone, Art19, Triton, etc.). Quality providers like those mentioned above have developed a robust control and exposure methodology to isolate the ‘baseline’ level of interest and activity on a client’s website. This is crucial because it prevents over-estimating the impact of your Podcast investment on your business. Vendors use different methodologies and your choice of partner may well (at least in part) depend on whose methodology you like. In our view, there is quite a range in their strength and reliability.  Moreover, many attribution partners offer, free of charge, a dashboard for clients and agencies to see real-time data on the performance of the campaign.  For clients who rely on an app, many of these vendors now have integrations pre-built with different app analytics vendors. It’s recommended to verify if the attribution vendor has integrations with your app analytics provider before selecting a partner. HOW TO TRACK PERFORMANCE ON NON-PIXEL-BASED PODCASTS? To measure the performance of non-pixel-based podcasts, we calculate the difference between direct and indirect performance on pixel-based shows and extrapolate the rest. For example, if a pixel-tracked show has a ratio of 1:5 direct versus the attributed response, we can apply a 5x multiplier to the non-pixel-based shows. HOW MUCH DOES IT COST? Some podcast networks are adding pixel tracking free of charge with a minimum buy. While this may seem enticing, it may involve buying shows that wouldn’t typically be recommended for your campaign. Our best practice has been to build a podcast plan based on cross-client performance, client comps, third-party data, and show content, regardless of whether these podcasts can support pixel tracking. Once the plan is finalized, we will determine which podcasts can place pixels and implement accordingly. This approach may generate a $1 – $2 increase in CPM on the trackable podcasts, and the end result is a stronger campaign that only includes the shows with the best opportunity to perform. As an example, let’s say we have a $200k podcast campaign. If 35% of the podcasts on the plan can place pixels, the incremental spend for pixel tracking would be an additional $4,667 based on an average CPM and upcharge — well worth the investment if you meet the criteria below. SHOULD YOU PIXEL TRACK YOUR CAMPAIGN? Yes! Companies that cannot utilize a post-purchase survey in their funnel must consider pixel tracking, as it is the surest way to calculate non-direct performance of the campaign outside of a survey. Ignoring the non-direct performance is a surefire way to fail. Even if you have a survey in place, pixel tracking is a way to validate results and build confidence in the non-direct campaign performance. There are always skeptics about surveys hidden away in the woodwork, and this is a way to be prepared to confront their concerns. CONCLUSION Even if your company uses a post-purchase survey, pixel tracking will provide a second data point to estimate the non-direct performance of your podcast campaign. It is important to note that despite its strides in the past months, pixel-based methodology is still in its early stages. At this point, we believe that this is quickly becoming the standard in the space, but should not yet replace your post-purchase survey. Viewing both methodologies in tandem will give you more data and allow you to evaluate your overall attribution puzzle. While no attribution methodology is 100% accurate (those who tell you otherwise are bald-faced liars), the goal is to find convergence in data signals. In its current state, pixel tracking podcasts is now a major part of the equation to validate what could be one of the most profitable acquisition channels in your marketing portfolio. To learn more about how pixel tracking can be used in your podcast campaign, email us at influencer@oxfordroad.com.
PIXEL TRACKING 101.1
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September 16, 2020
thought-leadership
thought-leadership
By: Oxford Road “Quit your job and start a podcast!” This week on The Divided States of Media, Dan sits down with someone who actually “walks the walk” — Katie Herzog, reporter & Co-Host of the podcast “Blocked and Reported”. As a former journalist and new Podcaster, Katie discusses freedom and gratitude for independence amid shifting journalistic norms, and why after being canceled and harassed multiple times, she made the switch from traditional journalism (as a writer for The Stranger) to podcasting. From her show to her neighborhood, Katie’s on a mission to bring us all together — and that journey begins with empathy. Highlights: 2:56 – Don’t yield to the pressure to conform 11:40 – “Cancel Culture” can only emerge from your own side 17:29 – Diversity of THOUGHT is what’s really important right now 23:09 – People hate reading, but they don’t hate listening to podcasts 39:31 – Imagine a world where we lose party labels and “befriending your neighbor” as a metaphor for social civility 46:57 – The “Unsolicited Advice” Game 48:48 – Why you need to get off Twitter 55:16 – The Collapse of “The Old Guard” Click HERE to watch the full episode
OXFORD ROAD PRESENTS: THE DIVIDED STATES OF MEDIA, EPISODE 5
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September 9, 2020
newsletter
newsletter
By: Oxford Road “Media”, the Fourth Estate, is meant to act as an independent watchdog for the other branches of government. But these days, our media system is as polarized as our nation. This week on The Divided States of Media, Dan sits down with media executive, journalist, and founder of Fourth Watch, Steve Krakauer. Having worked for both Fox News and CNN, Steve gives a behind-the-scenes look at how the media works, shares his thoughts on how we got here and provides a plan to get back to where we need to be. Steve’s insights can help marketers and American citizens as a whole navigate through today’s divided media landscape. Highlights: 5:30 – How the emergence of social media and increased audience fragmentation has facilitated the polarization in media 10:10 – Why Steve started the 4th Watch Newsletter 25:20 – How personal “brand building” affects media content 27:19 – How media should work – Steve’s 4 pillars of journalism: 1) Intellectual Honesty 2) Intellectual Consistency 3) Intellectual Curiosity 4) Intellectual Discomfort 32:00 – What happens if we stay on this non-healthy media diet we’re all on? 49:06 – The Unsolicited Advice Game 57:00 – How marketers can impact change Click HERE to listen to the full episode
OXFORD ROAD PRESENTS: THE DIVIDED STATES OF MEDIA, EPISODE 4
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September 2, 2020
newsletter
newsletter
By: Oxford Road This week on The Divided States of Media, Dan sits down with fellow Michiganian and Wall Street lawyer-turned-podcast interviewer, Jordan Harbinger. As a podcaster who’s interviewed everyone from Kobe Bryant to Ray Dalio, Jordan has a strong word of caution to the media system as it stands, and a warning to all if we don’t turn things around soon. Highlights: 14:09 – Jordan on “Virtue Signaling” 18:34 – The importance of journalism and podcasting right now 31:42 – The challenge of the media self-censoring 39:59 – Extremism – “Talk to anybody on the extreme left or the extreme right, have a clue what the other side actually wants or thinks. They’ve never given it any modicum of thought.” 51:36 – This week in “Unsolicited Advice” 56:53 –  Jordan on “Cancel Culture” – “It’s unequivocally a bad thing.” 1:07:00 – How do we get back on track? “Education, education, education.” Click HERE to listen to the full episode
OXFORD ROAD PRESENTS: THE DIVIDED STATES OF MEDIA, EPISODE 3
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August 26, 2020
newsletter
newsletter
By: Oxford Road This week on The Divided States of Media, Dan sits down with entrepreneur, political figure, and author of “Contract to Unite America”, Neal Simon. Dan and Neal discuss how by being unaffiliated with any political party, Neal was able to lead a charge to unite the country and bring pragmatism back to Washington and Madison Ave. For marketers dealing with a seemingly polarized consumer base, Neal shares practical insights to gain an edge by reaching out to the “Hidden Majority”. Highlights: 3:52 – Neal shares the challenges of running for political office without the backing of any political party 6:41 – What is the “Hidden Majority” and why are they important? 10:46 – How the lack of incentive structure makes it hard for politicians on either side to commit to unity 20:05 – Dan makes yet another recommendation to watch the documentary Stars and Strife 25:30 – This week in “Unsolicited Advice” 27:37 – “Marketers need to think about how they can be part of the solution and not part of the problem.” 36:23 – There’s no centrism in media and social media, it’s either black or white Click HERE to listen to the full episode
OXFORD ROAD PRESENTS: THE DIVIDED STATES OF MEDIA, EPISODE 2
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August 19, 2020
thought-leadership
thought-leadership
By: Oxford Road This week, we launch our second podcast season: The Divided States of Media. 70% of customers believe it’s important for brands to take a stand on political and social issues. Over half of Americans think executives who donate to the two major political candidates in this year’s election SHOULD BE FIRED — 31% for Trump and 22% for Biden. 62% of Americans are afraid to make their political views public. America is fractured by extreme partisanship and brands are stuck in the middle. How can you do the most good for your business and stakeholders without exploiting the divisions in this country? Oxford Road has joined with the National Institute for Civil Discourse to help, starting with the re-launch of our podcast, Oxford Road Presents: The Divided States of Media. In the season 2 kick-off episode, Dan sits down with Keith Allred, the Executive Director of the National Institute for Civil Discourse, to discuss the increasingly polarized American landscape and the steps that leaders in media and marketing can take to heal the divides while building their business. Highlights: 7:37 – Keith addresses the state of civil discourse in America today 11:53 – Most Americans agree on far more political issues than advertised — so why are we so mad at each other? 21:12 – History of factionalism in the US and how we got to where we are today 32:30 – What is “Cancel Culture”? How does it help, and how does it hurt? 46:02 – The “Unsolicited Advice Game” — our new segment where Dan asks Keith to give Twitter-sized advice to everyone from Donald Trump to the media and brands that sponsor 51:52 – How can we use our position in business or media to get involved and make a positive impact? 58:44 – What happens to America if nothing changes soon? 1:07:20 – Keith explains how can marketers improve civil discourse in media, without participating in “Cancel Culture” 1:11:20 – Is national unity really possible, or is it too late? Keith shares real-world experience Click HERE to listen to the full episode
OXFORD ROAD PRESENTS: THE DIVIDED STATES OF MEDIA
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August 12, 2020
thought-leadership
thought-leadership
By: KyleJelinek The Influencer has been touting the advantages of the tried and true “How Did You Hear About Us” (HDYHAU or Hi-Dee-How) survey and why it’s been the gold standard in measuring non-direct conversions for an offline campaign for years. However, over the past few months, pixel tracking has been making major strides as a proven, secondary source of truth for marketers to use for calculating the non-direct attribution of offline campaigns, specifically on Podcast.  WHY PIXEL TRACK ANYWAY? Despite its ease of use and wide adoption, the post-purchase survey methodology has its limitations, and many marketers feel a survey in any form is problematic. A report from OpinionLab indicates that nearly three quarters (72%) of consumers said surveys interfere with the experience of a website. According to the report, 80% of customers have abandoned a survey halfway through. As a result, marketers often net low response rates and unpredictable data. Pixel tracking provides a second data point to validate non-direct conversions from the podcast campaign without requiring the consumer to do anything. WHO’S DOING IT? The list has been growing, but Claritas (formerly Barometric), Chartable, LeadsRx, PodTrac, Artsai, and Podsights are leading the charge for pixel tracking of podcasts — with the latter quickly becoming a major player in the space. Though their methodologies vary slightly, the basic technologies are similar. At Oxford Road, we’ve been testing all of these attribution partners with various clients to evaluate their effectiveness. So far, the results are solid.  Over the past few months, we’ve been able to see many of these pixel tracking partners measure campaign results that are in line with what we’ve seen using the tried-and-true survey methodology — and while we’re not abandoning a survey-based approach, our confidence in pixel-tracking is growing. HOW DOES IT WORK? First, the client sets up tracking pixels at various points within their funnel (landing page, vanity URLs, post-conversion page, etc.) at least 15-days before launch to establish a baseline (this has been updated since the last analysis to account for partners who can establish baselines faster).  Next, we identify which podcasts in your buy can actually place pixels. From our experience, 40% – 50% of the podcasts  (this is increasing every month and should continue to do so) our advertisers regularly buy can place pixels depending on which publishing platform each podcast uses (Megaphone, Art19, Triton, etc.). Quality providers like those mentioned above have developed a robust control and exposure methodology to isolate the ‘baseline’ level of interest and activity on a client’s website. This is crucial because it prevents over-estimating the impact of your Podcast investment on your business. Vendors use different methodologies and your choice of partner may well (at least in part) depend on whose methodology you like. In our view, there is quite a range in their strength and reliability.  Moreover, many attribution partners offer, free of charge, a dashboard for clients and agencies to see real-time data on the performance of the campaign.  For clients who rely on an app, many of these vendors now have integrations pre-built with different app analytics vendors. It’s recommended to verify if the attribution vendor has integrations with your app analytics provider before selecting a partner. HOW TO TRACK PERFORMANCE ON NON-PIXEL-BASED PODCASTS? To measure the performance of non-pixel-based podcasts, we calculate the difference between direct and indirect performance on pixel-based shows and extrapolate the rest. For example, if a pixel-tracked show has a ratio of 1:5 direct versus the attributed response, we can apply a 5x multiplier to the non-pixel-based shows. HOW MUCH DOES IT COST? Some podcast networks are adding pixel tracking free of charge with a minimum buy. While this may seem enticing, it may involve buying shows that wouldn’t typically be recommended for your campaign. Our best practice has been to build a podcast plan based on cross-client performance, client comps, third-party data, and show content, regardless of whether these podcasts can support pixel tracking. Once the plan is finalized, we will determine which podcasts can place pixels and implement accordingly. This approach may generate a $1 – $2 increase in CPM on the trackable podcasts, and the end result is a stronger campaign that only includes the shows with the best opportunity to perform. As an example, let’s say we have a $200k podcast campaign. If 35% of the podcasts on the plan can place pixels, the incremental spend for pixel tracking would be an additional $4,667 based on an average CPM and upcharge — well worth the investment if you meet the criteria below. SHOULD YOU PIXEL TRACK YOUR CAMPAIGN? Yes! Companies that cannot utilize a post-purchase survey in their funnel must consider pixel tracking, as it is the surest way to calculate non-direct performance of the campaign outside of a survey. Ignoring the non-direct performance is a surefire way to fail. Even if you have a survey in place, pixel tracking is a way to validate results and build confidence in the non-direct campaign performance. There are always skeptics about surveys hidden away in the woodwork, and this is a way to be prepared to confront their concerns. CONCLUSION Even if your company uses a post-purchase survey, pixel tracking will provide a second data point to estimate the non-direct performance of your podcast campaign. It is important to note that despite its strides in the past months, pixel-based methodology is still in its early stages. At this point, we believe that this is quickly becoming the standard in the space, but should not yet replace your post-purchase survey. Viewing both methodologies in tandem will give you more data and allow you to evaluate your overall attribution puzzle. While no attribution methodology is 100% accurate (those who tell you otherwise are bald-faced liars), the goal is to find convergence in data signals. In its current state, pixel tracking podcasts is now a major part of the equation to validate what could be one of the most profitable acquisition channels in your marketing portfolio. To learn more about how pixel tracking can be used in your podcast campaign, email us at influencer@oxfordroad.com.
PIXEL TRACKING 101.1
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August 5, 2020
thought-leadership
thought-leadership
By: Giles Martin Our agency recently pitched a prospect with the theme of the discussion being bringing audio “back from the dead.” It wasn’t that they weren’t spending, but everything that they’ve been doing recently smacked of neglecting the channel completely. They had previously been strong voices in podcast, but subsequently had allowed competitors to come in and dominate that space. They had been solid in radio, but the spend had withered away to minimal levels. The brand had almost disappeared completely from audio as a whole, while competitors were building a much higher audio Share of Voice in the channel. It’s not the first time we’ve seen it: audio, and radio specifically, has become the “red-headed stepchild” of the marketing mix. Audio is not sexy in the way some digital and social channels are, and TV often takes precedence in offline channels (and often rightly so). In fact, there is even data to suggest that many marketers are slow and reluctant to even consider audio to begin with. Among a survey of top brands and agencies, audio ranked 6th out of 10 channels as the best marketing channel (assessed by its ability to deliver on a variety of marketers’ needs.) “We were seeing positive signals for radio, and for several clients, steadily increasing audio budgets because of them.” The common perception is not the truth. I first started noticing this back when I was involved in a number of econometric models at a prior agency. More and more consistently, we were seeing positive signals for radio, and for several clients, steadily increasing audio budgets because of them. When presenting quarterly budgets to a large client, for example, we had recommended another increase. The CFO and CEO raised an eyebrow, but the CMO shared he’d recently returned from a conference of CMOs and there was a lot of positive buzz about radio (the old becomes new again). But this reconsideration of radio is not entirely new. P&G famously returned to audio in the beginning of 2017. A traditionally TV-led company, they had been investing more and more heavily in digital channels for many years. After a series of increasingly concerning revelations about the digital market (digital & bot fraud, lack of accountability, misrepresentation of audience numbers, and lack of agency transparency) P&G cut hundreds of millions of dollars from their digital budgets. Radio was a big beneficiary, seeing a 6x growth in investment in 2017 compared to 2016. Unsurprisingly, in 2018 P&G then posted its strongest quarterly sales growth in 5 years. And by 2019 it had doubled the volume of spots it was running on radio (compared to 2018) and was the third-largest advertiser in the channel (after Geico and Home Depot.) Needless to say, for a company like P&G, there are teams of analytic and data scientists quantifying and evaluating media impact to inform their future budgeting decisions. The focus of our article today is a report called “Re-Evaluating Media”, commissioned by RadioCenter in the UK (full disclosure: this is a company advocating for radio) but researched and authored by media auditors and consultants Ebiquity* (so we can assume the data wasn’t completely biased). The report is very helpful for understanding and quantifying how media are misperceived or erroneously ignored by marketers. Ebiquity first interviewed a hundred or so brand marketers and senior agency staff to get a sense of what was most important to them in terms of media channels. The channels considered in the analysis were cinema, direct mail, magazines, newspapers, online display, online video, OOH, radio, social media, and TV. What they were looking for from these channels were certain criteria: Targets the right people in the right place at the right time Increases campaign ROI Triggers a positive emotional response Increases brand salience Maximizes campaign reach Gets your ads noticed Low-cost audience delivery Builds campaign frequency Guarantees a (brand) safe environment Short-term sales response Transparent third-party audience measurement Low production cost Using survey responses, they applied a MaxDiff analysis to assign a weight to each of these items. The relative weights (importance) of these factors were as follows: Next, they scored each of the ten media channels against each of these attributes. Some of the scoring was self-evident (e.g comparing CPMs) or easy to evaluate based on the capabilities and realities of a channel (e.g. low production cost.) The other scores were calculated by reviewing findings from over 75 industry studies and research publications**, in addition to Ebiquity’s own large set of data on channel pricing and effectiveness, ROI, etc. from their media audits and modeling projects. For example, to evaluate TV against one specific media attribute (increases campaign ROI, for example), three different publication sources were found to be relevant and evaluated: “MarketReach: The Private Life of Mail” (2015); “Radio the ROI Multiplier” (2013), and ”The Ebiquity Database” (2014-2017). These studies all included data and findings on TV ROI, and so the results of all these studies were incorporated into the Ebiquity analysis. Radio is indeed the “red-headed stepchild” of the marketing mix. Sticking with ROI for a second, here is a chart showing the channels’ ability to actually drive ROI, based on the research papers, databases, and models that were evaluated (on the left-hand side), compared to the perceptions of the marketers (the right-hand side.) In this case, there was some (perhaps unexpected!) alignment between marketers’ perceptions and the evidence — both put TV top and Radio second for driving ROI. It’s interesting, though, to see social media at #3 in terms of people’s perceptions but much lower based on the evidence assessed. The conclusion of this study across ALL the channel attributes? Well, it’s very much in line with our pitch, and reflective of what we have seen in the industry for years. Radio is indeed the “red-headed stepchild” of the marketing mix. If you ask marketers and agencies about it, it is ranked low on their list of channels at #6, below cinema and above newspapers. The evidence, however, ranks it at #2, behind only TV. Here is the final table of results: Radio is the only channel other than TV to score over 100 on the weighted attributes. It’s curious — and perhaps suspicious — to see the clear clustering of digital channels in the bottom half and offline channels in the top half. This is probably a function of the attributes against which the media were scored. Obviously, not all digital channels are good at driving emotional response, achieving brand salience, or maximizing reach. Even the much-hyped targeting capabilities of digital are arguably overestimated. In summary, pay attention to the data, not to the industry’s received wisdom, which is not wise at all. And, of course, don’t ignore your audio channels. I actually have a “red-headed stepchild” (I’ve spared her the embarrassment of posting a picture, but it’s true), and my developing relationship with her has been one of the great joys of my life! I implore you to develop a relationship with media’s “red-headed stepchild” as soon as you can. *Interviewees were not informed that the research was commissioned by the Radiocentre. All research was carried out in accordance with the Code of Conduct of the Market Research Society. ** To qualify, these studies needed to be recent – conducted after 2010, have a transparent methodology, and be in the public domain.
Media’s Red-Headed Stepchild
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July 29, 2020
thought-leadership
thought-leadership
By Roy H. Williams WHEN JAMES MADISON DRAFTED THE FIRST AMENDMENT, “THE PRESS” REFERRED TO THE NEWSPAPERS OF OUR NATION, SUCH AS THE PENNSYLVANIA GAZETTE OWNED BY BENJAMIN FRANKLIN, THE MOST POPULAR PAPER IN THE 13 COLONIES. Things rocked along swimmingly for about 200 years, then one day we walked outside to get the newspaper, sat down to read it, and realized it was yesterday’s news. Welcome to the 21st Century, where your telephone is also your newspaper, TV, encyclopedia, magazine, restaurant menu, instruction manual, shopping mall, worldwide map, and phone book. The computer chip gave us the internet, an unregulated realm where irresponsible people are free to spray false reports, fabricated data, and doctored photos across our society like a flamethrower washing over a field of dry grass. PRESTO, THE WORLD IS ON FIRE. I believe that people are entitled to their own opinions, but not their own facts. When I was a younger man, television and radio newscasts were trustworthy places to gather reliable facts, even when the presentation of those facts was slanted by the opinion of the reporter. News directors took their guardianship of journalistic integrity seriously, as did most of the rank-and-file reporters. But their collective consciences and good intentions were not what kept us safe. THE PEOPLE OF THE UNITED STATES OWN THE AIRWAVES OF OUR NATION. Regulating the access to those airwaves began with the Radio Act of 1912, later to be replaced by the Federal Communications Commission (FCC) in 1934. For most of the 20th century, America had safeguards that made television and radio news reliable, but in the 9 years between 1987, the 7th year of the Reagan presidency, and 1996, the 4th year of the Clinton presidency, those safeguards were quietly dismantled. LET’S TAKE A LOOK AT THE MOST IMPORTANT ONES: 1. The Fairness Doctrine: Introduced in 1949, the Fairness Doctrine required broadcasters to present controversial issues of public importance and to do so in a manner that was honest, equitable, and balanced. If you failed to serve the public in this way, you could lose your license to broadcast. Broadcasters hated the Fairness Doctrine, of course, because it was a pain in the ass. In 1987, Edward O. Fritts, president of the National Assn. of Broadcasters, argued that “broadcasters believe in fairness” and that the Fairness Doctrine was “unconstitutional and an infringement on free speech. It is an intrusion into broadcasters’ journalistic judgment.” President Reagan agreed and issued an executive order. Poof… No more Fairness Doctrine. TV and radio stations were now free to slant the news as aggressively as they wanted. 2. Ownership Limits: In 1927, we began to worry about what might happen if too few people controlled the news. Consequently, no one was allowed to own more than three TV stations nationwide. That number was increased to five stations in 1944, then the 7-7-7 rule of 1953 said no one could own more than 7 TV stations, 7 FM radio stations and 7 AM radio stations. In 1985, 7-7-7 became 12-12-12. Then in 1996, the FCC eliminated all limits on radio stations, and said you could own as many TV stations as you wanted as long as those TV stations were collectively reaching no more than 35% of the national audience. As a result, truckloads of investor dollars were gathered and broadcast “consolidation” began. Then in 2002, the 5-member FCC voted 3-2 along party lines (3 Republicans, 2 Democrats) to throw out the national audience limit. Bingo… If you could put together enough money, you could now control the news. American newscasters were no longer required to serve the public interest, or to present both sides of an issue, or even to tell the truth. So for the past 18 years we’ve been surrounded by flamethrowers on every side. I’m sure glad it hasn’t resulted in a polarized population. Roy H. Williams HERE is the post in entirety. The Influencer suggests subscribing to the Monday Morning Memo by clicking HERE. Roy H. Williams is the author of the New York Times and Wall Street Journal bestselling Wizard of Ads trilogy of business books. His Monday Morning Memos have been read by people worldwide since 1994 and he has never missed a Monday! He and his wife, Princess Pennie, are the founders of Wizard Academy, a 21-acre 501c3 school for entrepreneurs that overlooks the city of Austin, Texas from atop a plateau that rises 900 feet above the city.  The school is administered by a 9-person independent board of directors.
What happened to the American Press?
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July 29, 2020
thought-leadership
thought-leadership
By: Oxford Road By Roy H. Williams WHEN JAMES MADISON DRAFTED THE FIRST AMENDMENT, “THE PRESS” REFERRED TO THE NEWSPAPERS OF OUR NATION, SUCH AS THE PENNSYLVANIA GAZETTE OWNED BY BENJAMIN FRANKLIN, THE MOST POPULAR PAPER IN THE 13 COLONIES. Things rocked along swimmingly for about 200 years, then one day we walked outside to get the newspaper, sat down to read it, and realized it was yesterday’s news. Welcome to the 21st Century, where your telephone is also your newspaper, TV, encyclopedia, magazine, restaurant menu, instruction manual, shopping mall, worldwide map, and phone book. The computer chip gave us the internet, an unregulated realm where irresponsible people are free to spray false reports, fabricated data, and doctored photos across our society like a flamethrower washing over a field of dry grass. PRESTO, THE WORLD IS ON FIRE. I believe that people are entitled to their own opinions, but not their own facts. When I was a younger man, television and radio newscasts were trustworthy places to gather reliable facts, even when the presentation of those facts was slanted by the opinion of the reporter. News directors took their guardianship of journalistic integrity seriously, as did most of the rank-and-file reporters. But their collective consciences and good intentions were not what kept us safe. THE PEOPLE OF THE UNITED STATES OWN THE AIRWAVES OF OUR NATION. Regulating the access to those airwaves began with the Radio Act of 1912, later to be replaced by the Federal Communications Commission (FCC) in 1934. For most of the 20th century, America had safeguards that made television and radio news reliable, but in the 9 years between 1987, the 7th year of the Reagan presidency, and 1996, the 4th year of the Clinton presidency, those safeguards were quietly dismantled. LET’S TAKE A LOOK AT THE MOST IMPORTANT ONES: 1. The Fairness Doctrine: Introduced in 1949, the Fairness Doctrine required broadcasters to present controversial issues of public importance and to do so in a manner that was honest, equitable, and balanced. If you failed to serve the public in this way, you could lose your license to broadcast. Broadcasters hated the Fairness Doctrine, of course, because it was a pain in the ass. In 1987, Edward O. Fritts, president of the National Assn. of Broadcasters, argued that “broadcasters believe in fairness” and that the Fairness Doctrine was “unconstitutional and an infringement on free speech. It is an intrusion into broadcasters’ journalistic judgment.” President Reagan agreed and issued an executive order. Poof… No more Fairness Doctrine. TV and radio stations were now free to slant the news as aggressively as they wanted. 2. Ownership Limits: In 1927, we began to worry about what might happen if too few people controlled the news. Consequently, no one was allowed to own more than three TV stations nationwide. That number was increased to five stations in 1944, then the 7-7-7 rule of 1953 said no one could own more than 7 TV stations, 7 FM radio stations and 7 AM radio stations. In 1985, 7-7-7 became 12-12-12. Then in 1996, the FCC eliminated all limits on radio stations, and said you could own as many TV stations as you wanted as long as those TV stations were collectively reaching no more than 35% of the national audience. As a result, truckloads of investor dollars were gathered and broadcast “consolidation” began. Then in 2002, the 5-member FCC voted 3-2 along party lines (3 Republicans, 2 Democrats) to throw out the national audience limit. Bingo… If you could put together enough money, you could now control the news. American newscasters were no longer required to serve the public interest, or to present both sides of an issue, or even to tell the truth. So for the past 18 years we’ve been surrounded by flamethrowers on every side. I’m sure glad it hasn’t resulted in a polarized population. Roy H. Williams HERE is the post in entirety. The Influencer suggests subscribing to the Monday Morning Memo by clicking HERE. Roy H. Williams is the author of the New York Times and Wall Street Journal bestselling Wizard of Ads trilogy of business books. His Monday Morning Memos have been read by people worldwide since 1994 and he has never missed a Monday! He and his wife, Princess Pennie, are the founders of Wizard Academy, a 21-acre 501c3 school for entrepreneurs that overlooks the city of Austin, Texas from atop a plateau that rises 900 feet above the city.  The school is administered by a 9-person independent board of directors.
WHAT HAPPENED TO THE AMERICAN PRESS?
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July 22, 2020
thought-leadership
thought-leadership
And That Bodes Well for the Coming Restoration By Dan Granger, Founder and CEO Turns out we did build a massive wall in 2020, and then drove into it as self-imposed regulations crippled the U.S. economy in our effort to “flatten the curve” and save lives. Whether you believe these efforts went too far or not far enough, American business is now navigating an obstacle course with no real end in sight. Things have been thrown further into a state of confusion by the very public murder of George Floyd at the hands of law enforcement officers. How brands should now live in light of this recent society altering event deserves more attention than we will give it here. For today, let’s address the first crisis of 2020 one last time, put a bow on it as it relates to our business operations, and free up space for the long-term societal shift that will require our full attention afterward. Before police brutality and our failings as a nation to adequately address racial inequality, companies were already in a state of bewilderment, demonstrated by numerous reports of nervous brand advertisers halting, letting up on inventory demand, pulling ad dollars and generally freezing in place. There is little to be gained by this level of recessive adaptation, at least for those of us who have a choice. The only way for us to get through this is to, in fact, go through this. Lean in, dive in — the water is warm.  While it may seem counter-intuitive, now may be the best time in your entire career to double down on marketing directly to ready consumers and do so profitably. After all, with this degree of a pull-back, inventory availability is up, and advertising costs are naturally down for the foreseeable future. Publishers will not be announcing this, but when you lose 30% of your demand in an instant and continue sitting on the same supply, which is instantly worthless when unsold, you tend to get more flexible with your pricing. So, we are seeing digitally native, performance-focused brands enter these warm waters and achieve unprecedented efficiencies in acquiring customers and consequently ramping spend to great effect. Just look at e-commerce penetration. Over the past decade, e-commerce as a share of total retail sales increased; recent statistics show ecommerce brands’ share of retail sales in the U.S. rising 11 points to nearly 27% over the course of April and May alone. That means demand is up and prices are down, allowing many Direct Brands to ride this black swan until it turns into gold. At this very moment, a D2C brand can likely acquire customers for the lowest cost that they’ll ever experience in the life of their business. Imagine how liberating it would be to not fret about when we are “going back to normal,” but instead shed the very concept of that and figure out what you can do right now to leverage the moment. Of course, this is not a time to be exploitative and capitalize on the pain others are and will continue to experience as a result of the crisis and now the national unrest and widespread rightful protest that has followed. But if you can help reignite the economy and get more dollars circulating through the system, while creating jobs and providing meaningful goods and services to the public, why hold back when we need you? Indeed, compassionate attention to creative and messaging is the softer art of right now — striking the right tone, offering only what is most essential, demonstrating substantive efforts to make people’s lives better, in the most affordable way possible. Consumers do not need you to get sentimental, as much as they just need a good deal on the things that they want and need in this period. You can provide all of the above with authenticity, and growth does not require that you compromise your integrity. You just have to be extraordinarily mindful of messaging. For those who get it, it’s working. With ad rates down, for now, there is wisdom in the concrete action of continuing, and even ramping spend, given the current desirable economics. Many of our clients have been realizing this opportunity. In fact, since the crisis began, 38% of our 2020 clients increased spend, including in categories like cleaning, home decor, and personal care. And, across cleaning, delivery services, personal care, home products, there’s notably more activity volume. For a historic perspective on this type of thinking, and a lesson in how disruption becomes a necessity, let’s flashback to 2012 when we worked with Dollar Shave Club to push their way into offline advertising. This emerging popular consumer brand was novel because they actually shipped razorblades to your house. This is about the least innovative thing you could imagine today. But in 2012 that really was a breakthrough. Then, the whole startup world began migrating to this D2C model and so-called disruptive brands began unseating the establishment. As for right now, the overall impact in the simplest of terms is that nobody needs to go to the store anymore. Prior to the pandemic, this was already becoming the case. And now, here we are, experiencing a surge in demand for DTC brands, who early on during the lockdown ran out of inventory in categories like food delivery, exercise equipment, and even bidets. If you consider the new opportunities within our new mode from a tech and media delivery standpoint — they’re pretty easy to embrace as marketers. In early April, roughly half of Americans were working from home, and one-quarter of those said that coronavirus crisis had impacted their daily routines, according to The Spring 2020 Smart Audio Report by Edison Research and NPR, surveying adults 18+ years old on March 31 and April 1. With online as the dominant option for connectivity in the day-to-day, you can see in the data that people were forced to advance their online capabilities beyond where they would have been. You’ve got people really using technology now, day in and day out. There are new audiences entirely – people in their 70s and 80s – using video chat now who never would have done so even a few months back. They may have gone their whole lives without doing so. Further, with the quarantine in full force, smart speaker usage is up, led by an increased need for easy to access news coverage from trusted sources. While the pandemic and the “stay-home state” has forced it, everyone is getting more tech-savvy in the process, leaning in online more than they were. Every month in lockdown likely has catapulted society a year forward technologically. We would do well to move in concert with this trend. Even when society as a whole re-enters live physical spaces, some of the habits of social distancing will stick and our new ways of doing things will persist. There will, without question, be to some degree a permanent shift in behaviors, resulting in a hybrid lifestyle between where we were before the crisis, and where we were in the middle of it. This is therefore the moment that your business has to do exactly what it should have been doing the whole time, which is moving with technology and limiting the necessity and friction of having to go places physically. Last call: if you haven’t done that fully, now is the time. And if you’re already there, you have a first-mover advantage to build upon with an infinite edge this year. Now that the available marketplace has been expanded for you, this is the moment that you need to go all-in and be of service. Picture the great restoration that is to come — how the exuberance of being set free may also ignite a sudden boom in sales. Look no further than people wanting — no, needing — to travel, making up for any number of expectations delayed by 90 days. This is on course to function akin to post-war retail spending once victory is declared. When we come out of this, make no mistake, you will have built new muscles while running a business in quarantine and amid the most tumultuous, culturally charged period of our lifetimes. These can and now more than ever should be flexed for good. Do not let your new strength atrophy. Normal is gone. Adapt your business and your messaging fully today so you’ll be prepared for the long hard slog that lays ahead. Trust that you’ll also be prepared because the world has already started moving the way of the Direct Brand, and there’s no turning back now. Our national state of strife has become a forcing function as commerce adapts completely to a digital world and the rate of change has accelerated well beyond its natural momentum. That war is over. Ecommerce won, and brick and mortar can be thankful for its diminished role in the equation. Anticipate a world where the present changes are actually permanent and you will be well prepared to emerge from the health crisis, and fully engage with the demands of the second crisis, which will require great focus going forward. (Originally appeared in Advertising Week 360)
We're All Direct Brands Now
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July 22, 2020
thought-leadership
thought-leadership
By: Dan Granger And That Bodes Well for the Coming Restoration By Dan Granger, Founder and CEO Turns out we did build a massive wall in 2020, and then drove into it as self-imposed regulations crippled the U.S. economy in our effort to “flatten the curve” and save lives. Whether you believe these efforts went too far or not far enough, American business is now navigating an obstacle course with no real end in sight. Things have been thrown further into a state of confusion by the very public murder of George Floyd at the hands of law enforcement officers. How brands should now live in light of this recent society altering event deserves more attention than we will give it here. For today, let’s address the first crisis of 2020 one last time, put a bow on it as it relates to our business operations, and free up space for the long-term societal shift that will require our full attention afterward. Before police brutality and our failings as a nation to adequately address racial inequality, companies were already in a state of bewilderment, demonstrated by numerous reports of nervous brand advertisers halting, letting up on inventory demand, pulling ad dollars and generally freezing in place. There is little to be gained by this level of recessive adaptation, at least for those of us who have a choice. The only way for us to get through this is to, in fact, go through this. Lean in, dive in — the water is warm.  While it may seem counter-intuitive, now may be the best time in your entire career to double down on marketing directly to ready consumers and do so profitably. After all, with this degree of a pull-back, inventory availability is up, and advertising costs are naturally down for the foreseeable future. Publishers will not be announcing this, but when you lose 30% of your demand in an instant and continue sitting on the same supply, which is instantly worthless when unsold, you tend to get more flexible with your pricing. So, we are seeing digitally native, performance-focused brands enter these warm waters and achieve unprecedented efficiencies in acquiring customers and consequently ramping spend to great effect. Just look at e-commerce penetration. Over the past decade, e-commerce as a share of total retail sales increased; recent statistics show ecommerce brands’ share of retail sales in the U.S. rising 11 points to nearly 27% over the course of April and May alone. That means demand is up and prices are down, allowing many Direct Brands to ride this black swan until it turns into gold. At this very moment, a D2C brand can likely acquire customers for the lowest cost that they’ll ever experience in the life of their business. Imagine how liberating it would be to not fret about when we are “going back to normal,” but instead shed the very concept of that and figure out what you can do right now to leverage the moment. Of course, this is not a time to be exploitative and capitalize on the pain others are and will continue to experience as a result of the crisis and now the national unrest and widespread rightful protest that has followed. But if you can help reignite the economy and get more dollars circulating through the system, while creating jobs and providing meaningful goods and services to the public, why hold back when we need you? Indeed, compassionate attention to creative and messaging is the softer art of right now — striking the right tone, offering only what is most essential, demonstrating substantive efforts to make people’s lives better, in the most affordable way possible. Consumers do not need you to get sentimental, as much as they just need a good deal on the things that they want and need in this period. You can provide all of the above with authenticity, and growth does not require that you compromise your integrity. You just have to be extraordinarily mindful of messaging. For those who get it, it’s working. With ad rates down, for now, there is wisdom in the concrete action of continuing, and even ramping spend, given the current desirable economics. Many of our clients have been realizing this opportunity. In fact, since the crisis began, 38% of our 2020 clients increased spend, including in categories like cleaning, home decor, and personal care. And, across cleaning, delivery services, personal care, home products, there’s notably more activity volume. For a historic perspective on this type of thinking, and a lesson in how disruption becomes a necessity, let’s flashback to 2012 when we worked with Dollar Shave Club to push their way into offline advertising. This emerging popular consumer brand was novel because they actually shipped razorblades to your house. This is about the least innovative thing you could imagine today. But in 2012 that really was a breakthrough. Then, the whole startup world began migrating to this D2C model and so-called disruptive brands began unseating the establishment. As for right now, the overall impact in the simplest of terms is that nobody needs to go to the store anymore. Prior to the pandemic, this was already becoming the case. And now, here we are, experiencing a surge in demand for DTC brands, who early on during the lockdown ran out of inventory in categories like food delivery, exercise equipment, and even bidets. If you consider the new opportunities within our new mode from a tech and media delivery standpoint — they’re pretty easy to embrace as marketers. In early April, roughly half of Americans were working from home, and one-quarter of those said that coronavirus crisis had impacted their daily routines, according to The Spring 2020 Smart Audio Report by Edison Research and NPR, surveying adults 18+ years old on March 31 and April 1. With online as the dominant option for connectivity in the day-to-day, you can see in the data that people were forced to advance their online capabilities beyond where they would have been. You’ve got people really using technology now, day in and day out. There are new audiences entirely – people in their 70s and 80s – using video chat now who never would have done so even a few months back. They may have gone their whole lives without doing so. Further, with the quarantine in full force, smart speaker usage is up, led by an increased need for easy to access news coverage from trusted sources. While the pandemic and the “stay-home state” has forced it, everyone is getting more tech-savvy in the process, leaning in online more than they were. Every month in lockdown likely has catapulted society a year forward technologically. We would do well to move in concert with this trend. Even when society as a whole re-enters live physical spaces, some of the habits of social distancing will stick and our new ways of doing things will persist. There will, without question, be to some degree a permanent shift in behaviors, resulting in a hybrid lifestyle between where we were before the crisis, and where we were in the middle of it. This is therefore the moment that your business has to do exactly what it should have been doing the whole time, which is moving with technology and limiting the necessity and friction of having to go places physically. Last call: if you haven’t done that fully, now is the time. And if you’re already there, you have a first-mover advantage to build upon with an infinite edge this year. Now that the available marketplace has been expanded for you, this is the moment that you need to go all-in and be of service. Picture the great restoration that is to come — how the exuberance of being set free may also ignite a sudden boom in sales. Look no further than people wanting — no, needing — to travel, making up for any number of expectations delayed by 90 days. This is on course to function akin to post-war retail spending once victory is declared. When we come out of this, make no mistake, you will have built new muscles while running a business in quarantine and amid the most tumultuous, culturally charged period of our lifetimes. These can and now more than ever should be flexed for good. Do not let your new strength atrophy. Normal is gone. Adapt your business and your messaging fully today so you’ll be prepared for the long hard slog that lays ahead. Trust that you’ll also be prepared because the world has already started moving the way of the Direct Brand, and there’s no turning back now. Our national state of strife has become a forcing function as commerce adapts completely to a digital world and the rate of change has accelerated well beyond its natural momentum. That war is over. Ecommerce won, and brick and mortar can be thankful for its diminished role in the equation. Anticipate a world where the present changes are actually permanent and you will be well prepared to emerge from the health crisis, and fully engage with the demands of the second crisis, which will require great focus going forward. (Originally appeared in Advertising Week 360)
WE’RE ALL DIRECT BRANDS NOW
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July 15, 2020
thought-leadership
thought-leadership
By: Giles Martin The Influencer’s Podcast, Media’s New Deal, is going on a short hiatus this month as we prepare for Season Two. In the meantime, we have some great content to share. This week, we showcase Giles Martin (EVP, Strategy & Insights) in all his glory at last month’s Podcast Advertising Industry Summit presented by Voxnest. Moderated by Ahyiana Angel (host of Switch, Pivot, or Quit), Giles joins a panel of podcast insiders to discuss how to use data and succeed with host-read podcast ads. Whether you’re a current podcast advertiser or simply exploring the channel for the first time, learn how to make podcast ads work from the biggest names in the agency world, as well as content creators and measurement services. Highlights: 1:05 – The disparity between podcast and radio ad revenue 5:31 – The tools you should use to identify the right podcasts for your brand 9:56 – How racial sensitivity has impacted the podcast landscape 14:10 – How to know if a podcast campaign is working 17:48 – The benchmarks you should use to evaluate the effectiveness of host reads 20:24 – Branded podcasts: why most brands should stay away from content creation 29:07 – Dynamic Reads versus Baked-In — What’s the difference, and how should advertisers approach?   Click HERE to listen to the full episode
OXFORD ROAD PRESENTS: GILES MARTIN SOARS AT PODCAST ADVERTISING SUMMIT
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July 8, 2020
thought-leadership
thought-leadership
By: Oxford Road Media’s New Deal is kaput. Ten weeks ago we started this limited-run series to help entrepreneurs and marketers with practical advice on navigating the new world amidst COVID-19. Henceforth, captains of industry and influencers came through with pro-tips to swim through the changes while keeping revenues intact. Finally, we shifted focus to marketers dealing with societal upheaval after the murder of George Floyd. Along the way, we’ve been the ones asking the questions, but this week the tables have turned. We’re putting Dan Granger in the hot seat as he shares what been on his mind the past 3 months with the host of Ricochet’s The Roth Effect, Carol Roth. Highlights: 1:49 – What it means to be an “Intrepreneur” 18:21 – Why Bill Burr is one of the greatest spokespeople in Podcast 26:30 – Why there is no playbook in this new reality 36:58 – Perceived Bias vs. True Bias 40:24 – What to do when the mob comes for you? 55:17 – Are advertisers influencing the audience, or are on-air personalities influencing organizational values? 59:20 – Dan gives a history lesson on when to celebrate Independence Day Click HERE to listen to the full episode
OXFORD ROAD PRESENTS: MEDIA’S NEW DEAL – ENDGAME
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July 1, 2020
newsletter
newsletter
By: Oxford Road Our 10th Episode! This week on Oxford Road Presents: Media’s New Deal, Dan sits down with Benjamin Nazarian, the CEO of one of the fastest-growing companies in the space, Therabody, maker of the coveted Theragun. In this episode, Ben shares the secret to successfully growing a multi-million dollar brand from zero, as well as rebranding the business, expanding product lines, and pivoting from retail dependence to full DTC in 2020. This week’s episode is a master class for marketers looking to add zeros to their bottom line. Highlights:   4:27 – The origin — how Ben got involved with one of the most popular brands in the fitness world 7:03 – Rebranding a successful company when you’re practically a household name during a pandemic 10:06 – Entering a crowded CBD marketplace — DIFFERENTIATE! 13:05 – Doing good without pandering 17:14 – Balancing performance marketing and branding 20:20 – What channels truly drive growth for a growing DTC brand? 29:24 – How COVID is affecting the consumer landscape 36:39 – Ben’s Top 10 Habit Hacks 40:52 – How the recent focus on social injustice has impacted Therabody’s business 45:13 – Ben’s approach to marketing toward a divided nation 50:42 – How to bring your company to the next level Click HERE to listen to the full episode
OXFORD ROAD PRESENTS: MEDIA’S NEW DEAL, EPISODE 10
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June 24, 2020
podcast
podcast
This week on Oxford Road Presents: Media’s New Deal, Dan sits down with Pulitzer Prize-winning journalist, NYT bestselling co-author, and Sirius XM Radio show host, Professor Karen Hunter. For those of us trying to navigate the complexity of race and societal upheaval as citizens and as marketers, Karen shares practical advice without shaming. You will be inspired by Karen’s insights so you can navigate and actually grow through these circumstances. Highlights: 3:57 – Professor Hunter schools Dan for reading from a script 4:55 – Why what’s happening now is nothing new 9:03 – The futility of brands that pander 12:04 – Authenticity in media and those who are using scare tactics 16:27 – How to build and engage an audience with integrity 20:02 – Why audio is the most powerful medium on the planet 29:56 – Karen’s thoughts on “Cancel Culture” 57:17 – The secret of education through entertainment 1:07:38 – Karen Troll Hunter – How Karen cracked the YouTube algorithm to snuff out “Keyboard Cowboys” 1:12:22 – Karen’s message to media personalities like Tucker Carlson Click HERE to listen to the full episode Listen on iTunes Listen on Google Play Music Listen on Spotify
Oxford Road Presents: Media's New Deal, Episode 9
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June 17, 2020
podcast
podcast
This week on Oxford Road Presents: Media’s New Deal, Dan sits down with Nicholas Quah — writer, niche media entrepreneur, and founder of the industry’s premier podcast newsletter, Hot Pod News. Nick gives a deeply honest and raw interview on the state of the Podcast industry as well as the media’s role in an increasingly divisive political landscape. This one gets really heavy, really fast, but is grounded in a sense of mutual respect. Listen for deep insights on the inner workings of the podcast ecosystem and the road ahead, and get to know Nick as he shares the humanity behind his perspectives. Thanks to Nick for opening up on so many challenging topics. Highlights: 6:19 – Podcast industry’s role in the second national crisis of 2020 10:37 – Inequality in the Podcast industry 26:10 – Concerns about Spotify’s massive podcast play and what it means for the future of the medium 41:26 – How brands can think about sponsoring shows with content that is perceived as insensitive 1:11:09 – Nick’s top 10 habit hacks 1:13:40 – His journey in creating Hot Pod News 1:14:15 – The top Podcast trends in the industry right now 1:20:25 – The Smart Speaker revolution and its connection to Podcasting 1:32:36 – Nick previews his new podcast, Servant of Pod Click HERE to listen to the full episode Listen on iTunes Listen on Google Play Music Listen on Spotify
Oxford Road Presents: Media's New Deal, Episode 8
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June 10, 2020
podcast
podcast
This week on Oxford Road Presents: Media’s New Deal, Dan sits down with Guinness Book record-breaking, podcast-pioneering, movie-producing, best seller-writing, Loveline-hosting comedian and friend of the agency, “The Ace Man”, Adam Carolla. Adam shares his commentary on the evolution of Podcast, the secrets of his success, and so much more. Marketers will be interested to hear his perspective on what goes through the mind of a host as they read your copy. Adam also shares a strong message for brands who are afraid of sponsoring shows that produce controversial content, and what it’s like to live and work in harmony with people who hold entirely different views across the political spectrum, from Tucker Carlson to Jimmy Kimmel. Highlights: 4:51 – Let’s celebrate accomplishment days 8:45 – How to pronounce “LiveXLive” 25:07 – Take a really cold shower — and other life hacks from “The Ace Man” 36:30 – Adam makes a challenge for business owners Click HERE to listen to the full episode Listen on iTunes Listen on Google Play Music Listen on Spotify
Oxford Road Presents: Media's New Deal, Episode 7
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June 6, 2020
podcast
podcast
What is there to say? We take an important departure from The Influencer’snormal format to bring you an interview with Bambee founder and CEO, Allan Jones. Allan shares his journey as a kid from Lynwood with no college degree through his meteoric rise to CMO of ZipRecruiter before launching his current business, Bambee.com. As a black man leading a company that provides HR support for thousands of small businesses, Allan’s story is raw, inspiring, and vulnerable. For those of us who are upset by what we’ve seen in the last week, but unsure how to help or even how to talk about it, Allan’s perspective is a gift of immense proportions. Listen on iTunes Listen on Google Play Music Listen on Spotify
Oxford Road Presents: Media's New Deal, Episode 6
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May 27, 2020
podcast
podcast
In Episode #5 of Oxford Road Presents: Media’s New Deal, Dan speaks with Dave Zohrob, Co-founder and CEO of Chartable, the podcast analytics company for both publishers and advertisers. Dave takes us behind the scenes of his industry-wide data set to comment on the issues of the day in this remarkably colorful interview with a data guy. Highlights: 4:33 – How a love of podcast led to the creation of Chartable 7:08 – What Joe Rogan’s move to Spotify means for the industry, especially for independent programs 11:09 – What is Chartable’s approach to attributing response in Podcast 12:07 – Dave uses the word “panopticon” in a sentence 13:43 – The arduous process of IAB certification explained, and why it matters 15:06 – Are advertisers using survey-based analysis overcounting or undercounting? 28:33 – How Joe Rogan’s lack of presence on the Podtrac chart lead Chartable to make their own chart 29:40 – Dave addresses the data privacy concerns in the space 44:43 – 10 Habit Hacks – How is Dave managing his time during the crisis? 51:37 – Why not having “POD” in the name allows Chartable to focus on audio as a spectrum of different devices and content   Click HERE to listen to the full episode Listen on iTunes Listen on Google Play Music Listen on Spotify
Oxford Road Presents: Media's New Deal, Episode 5
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May 20, 2020
podcast
podcast
When radio mogul Norm Pattiz set his gaze upon the fledgling podcast industry in 2013, his entrance marked a massive shift toward developing infrastructure and the evolution of podcast into a legitimate business opportunity. Seven years later, Pattiz announced the sale of PodcastOne to LiveXLive. This signals a new wave of disruption, as network valuations come crashing down to Earth and the old guard gives way to well-capitalized conglomerates and public companies. In Episode #4 of Oxford Road Presents: Media’s New Deal, Dan speaks with Norm Pattiz himself, Chairman and CEO of PodcastOne and founder of Westwood One. Mr. Pattiz goes in-depth with Oxford Road, detailing his reasons for PodcastOne’s recent merger with LiveXLive while weaving in tales from a stunning career of transforming the audio business. Norm will remain at the helm of PodcastOne in the new organization and shares a behind the scenes look at the impact the merger will have on his business and the industry as a whole. Highlights: 6:27 – How losing his job at a fledgling Los Angeles TV station spawned the creation of one of the largest media companies in the world 12:24 – How Norm took his knowledge and transitioned from a radio mogul to a podcast pioneer 21:15 – How the podcast industry has shifted since he entered the business 27:07 – Norm and Dan go deep into the details on PodcastOne’s recent merger with LiveXLive, how he came to the decision, and what it means for the industry 52:56 – Norm answers 10 Habit Hack Questions on how he’s managing his time during the crisis  Click HERE to listen to the full episode Listen on iTunes Listen on Google Play Music Listen on Spotify
Oxford Road Presents: Media's New Deal, Episode 4
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May 20, 2020
thought-leadership
thought-leadership
By: Oxford Road When radio mogul Norm Pattiz set his gaze upon the fledgling podcast industry in 2013, his entrance marked a massive shift toward developing infrastructure and the evolution of podcast into a legitimate business opportunity. Seven years later, Pattiz announced the sale of PodcastOne to LiveXLive. This signals a new wave of disruption, as network valuations come crashing down to Earth and the old guard gives way to well-capitalized conglomerates and public companies. In Episode #4 of Oxford Road Presents: Media’s New Deal, Dan speaks with Norm Pattiz himself, Chairman and CEO of PodcastOne and founder of Westwood One. Mr. Pattiz goes in-depth with Oxford Road, detailing his reasons for PodcastOne’s recent merger with LiveXLive while weaving in tales from a stunning career of transforming the audio business. Norm will remain at the helm of PodcastOne in the new organization and shares a behind the scenes look at the impact the merger will have on his business and the industry as a whole. Highlights: 6:27 – How losing his job at a fledgling Los Angeles TV station spawned the creation of one of the largest media companies in the world 12:24 – How Norm took his knowledge and transitioned from a radio mogul to a podcast pioneer 21:15 – How the podcast industry has shifted since he entered the business 27:07 – Norm and Dan go deep into the details on PodcastOne’s recent merger with LiveXLive, how he came to the decision, and what it means for the industry 52:56 – Norm answers 10 Habit Hack Questions on how he’s managing his time during the crisis
OXFORD ROAD PRESENTS: MEDIA’S NEW DEAL, EPISODE 4
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May 13, 2020
podcast
podcast
Welcome to Episode #3 of Oxford Road Presents: Media’s New Deal! This week, Dan speaks with Andy Lipset, CEO of SpokenLayer, the leading provider of media content on smart speakers for over 100 publishers including Time Magazine, TechCrunch, The Economist, Daily Beast, and just about every major publication you can imagine. Join us as Andy shares why short-form audio is the future, and how smart speakers are revolutionizing the audio landscape. Highlights: 7:26 – Why short-form audio is the future of audio broadcasting moving forward 15:03 – How smart speaker advertising offers exclusivity for brands without the clutter of traditional media 16:34 – Flash Briefings 101 25:15 – Why the smart speaker revolution is like mobile was 10 years ago 30:03 – How voice recognition will help performance marketers track at a level only dreamed about in the past 37:09 – Andy’s Top 10 Habit Hacks he’s using to push through the crisis 45:34 – How the pandemic has impacted the medium’s advertising portfolio Click HERE to listen to the full episode Listen on iTunes Listen on Google Play Music Listen on Spotify
Oxford Road Presents: Media's New Deal, Episode 3
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May 13, 2020
thought-leadership
thought-leadership
By: Oxford Road Welcome to Episode #3 of Oxford Road Presents: Media’s New Deal! This week, Dan speaks with Andy Lipset, CEO of SpokenLayer, the leading provider of media content on smart speakers for over 100 publishers including Time Magazine, TechCrunch, The Economist, Daily Beast, and just about every major publication you can imagine. Join us as Andy shares why short-form audio is the future, and how smart speakers are revolutionizing the audio landscape. Highlights: 7:26 – Why short-form audio is the future of audio broadcasting moving forward 15:03 – How smart speaker advertising offers exclusivity for brands without the clutter of traditional media 16:34 – Flash Briefings 101 25:15 – Why the smart speaker revolution is like mobile was 10 years ago 30:03 – How voice recognition will help performance marketers track at a level only dreamed about in the past 37:09 – Andy’s Top 10 Habit Hacks he’s using to push through the crisis 45:34 – How the pandemic has impacted the medium’s advertising portfolio Click HERE to listen to the full episode
OXFORD ROAD PRESENTS: MEDIA’S NEW DEAL, EPISODE 3
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May 6, 2020
podcast
podcast
Welcome to Episode #2 of Oxford Road Presents: Media’s New Deal, our limited-run series designed to help marketers keep up with the changes in the age of Coronavirus. This week, Dan speaks with David Field, Chairman, President and CEO of Entercom Communications Corp. (NYSE: ETM). Reaching over 170 million Americans every month, Entercom is the second-largest radio broadcaster in the U.S. and owner of emerging media platforms such as Cadence13 and Radio.com. David’s place is firmly fixed on the Mount Rushmore of Radio power players, and he is deciding (not speculating) on what comes next… Highlights: 5:42 – The challenges Entercom has had to contend with due to the health crisis 10:21 – The hard decisions David has had to make as a leader to preserve the health of the organization 15:24 – How Entercom has fared against competitive media companies 20:13 – What the future looks like for media companies post-COVID-19 29:31 – How Entercom is utilizing their unsold inventory and the opportunities for advertisers who can spend right now 35:25 – David addressing the skepticism in the market around ratings reports 45:58 – How the crisis will impact the podcast industry’s growth trajectory 48:13 – How audio is uniquely positioned to be useful in this new environment 52:15 – How brands should think about hitting the right tone in their creative as listener preferences evolve 54:40 – David’s final advice to marketers planning the next few quarters Listen on iTunes Listen on Google Play Music Listen on Spotify
Oxford Road Presents: Media's New Deal, Episode 2
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May 6, 2020
newsletter
newsletter
By: Oxford Road Welcome to Episode #2 of Oxford Road Presents: Media’s New Deal, our limited-run series designed to help marketers keep up with the changes in the age of Coronavirus. This week, Dan speaks with David Field, Chairman, President and CEO of Entercom Communications Corp. (NYSE: ETM). Reaching over 170 million Americans every month, Entercom is the second-largest radio broadcaster in the U.S. and owner of emerging media platforms such as Cadence13 and Radio.com. David’s place is firmly fixed on the Mount Rushmore of Radio power players, and he is deciding (not speculating) on what comes next… Highlights: 5:42 – The challenges Entercom has had to contend with due to the health crisis 10:21 – The hard decisions David has had to make as a leader to preserve the health of the organization 15:24 – How Entercom has fared against competitive media companies 20:13 – What the future looks like for media companies post-COVID-19 29:31 – How Entercom is utilizing their unsold inventory and the opportunities for advertisers who can spend right now 35:25 – David addressing the skepticism in the market around ratings reports 45:58 – How the crisis will impact the podcast industry’s growth trajectory 48:13 – How audio is uniquely positioned to be useful in this new environment 52:15 – How brands should think about hitting the right tone in their creative as listener preferences evolve 54:40 – David’s final advice to marketers planning the next few quarters
OXFORD ROAD PRESENTS: MEDIA’S NEW DEAL, EPISODE 2
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April 29, 2020
podcast
podcast
The Influencer is proud to announce the debut of our first-ever podcast, Oxford Road Presents: Media’s New Deal, (we know…we’re kinda late to the game). Our limited-run series is designed to help marketers adapt their businesses to the perpetually shape-shifting media landscape in the age of Coronavirus and beyond. You’ll get up-to-date insights on where things are headed, and practical advice for how you can win — no matter the circumstances. This week, Oxford Road founder and CEO Dan Granger meets with Hernan Lopez, the man behind podcast powerhouse Wondery and creator of hit shows such as Dr. Death, Dirty John, American History Tellers, Business Wars, and more. Listen as Dan and Hernan discuss the podcast landscape right now and what it will look like post-COVID, including: The state of podcast listenership from an industry titan Why host-read Podcast ads are here to stay, despite the influx of brand dollars How Wondery had a Tiger King podcast before the Netflix show The future of smart speakers as it pertains to Podcast Why the Axios newsletter is the most important item in your inbox Why “trust” is the most important thing for advertisers right now Please Note: Oxford Road Presents: Media’s New Deal will be released on iTunes and everywhere podcasts are consumed. Our friends at Apple are taking a bit longer to release the episode, but it’s up on Spotify and will be on iTunes soon. Watch it on YouTube now!
Oxford Road Presents: Media's New Deal
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April 22, 2020
thought-leadership
thought-leadership
Marketers are always looking for ways to maximize efficiencies, and in today’s current climate, it’s more essential than ever. Many brands are in retreat from demand-gen or “offline” channels in favor of the low-commitment reliability of digital channels. While digital marketing can appear to be the safe option to market your business in the short-term, it has its risks — marketing quickly becomes inefficient without the correct balance of online and offline marketing efforts. Grumpy Greg In 2013, I was working on a large CPG account at a well-known agency. The client’s business was 150 years old; a US household name with a well-known portfolio of brands. We had a gnarly old media planner on our team, Greg. We got on well, but to others, he came across as kinda frumpy. He always wore a jacket, was obsessed with diet coke, and only seemed to really come to life when he was talking about media and MRI. By the time I met Greg, he must have built a thousand media plans, and he knew media research like no one I’d ever met. It just so happened that the year I started was the same year one of this client’s flagship brands decided to put all of their advertising dollars into digital. At the time, digital had been growing rapidly, social media was still a thrilling buzzword, and smart clients “knew” traditional media was no longer needed to reach millennial moms. Media consumption patterns had changed, the old rules didn’t apply, and going 100% digital was just a smarter, more efficient use of budget. Greg pushed back hard to no avail, telling them it was madness and that they were abandoning decades of experience and knowledge. It was offline that had made these brands what they were! He was disregarded as behind-the-times, and the all-digital plan proceeded. “They were abandoning decades of experience and knowledge. It was offline that had made these brands what they were!” Fast forward a year, as the annual planning cycle resumed. The brand manager came into the meeting room and — kudos to her — walked straight up to Greg and candidly began the meeting with: “You were 100% right. Last year was a disaster. Let’s not do that again this year.” Needless to say, Greg had their full attention in the next planning cycle. Offline Media’s Role in a Digital Landscape Marketers’ defining tendency may be to rush towards shiny new objects without considering their true value in the context of the bigger picture. (The bigger picture is selling your company’s product as effectively as possible.) Rather than jumping on the next new fad, here at Oxford Road, we are focused on data and empirically-supported recommendations. There is actually a ton of data and research on the role of offline media in a company’s strategy, but most of it is ignored by marketers. Consider the work of the Ehrenberg Institute, popularized by Byron Sharp’s How Brands Grow (perhaps the most important marketing book of the last twenty years — or ever, for that matter). Their comprehensive body of research demonstrates law-like patterns in different markets and categories all over the world. Sharp’s first insight: new customers are a prerequisite for growth. This implication on media strategy: broad reach media play an essential part in meaningful, mid-to-long-term growth for almost all brands. But the analysis of the relationship between offline and online media goes far beyond Sharp’s work. Binet and Field’s Marketing in the Era of Accountability analyzed 30 years of data from the IPA’s database of the most effective marketing campaigns. The publication changed the London advertising landscape for good, had a palpable influence on US strategy, and is still rippling out to the rest of the world. “Digital and offline media work best together. They compliment each other and work synergistically. Neither is a substitute for the other.” Subsequent editions of Binet and Field’s work have looked at short vs long-term needs and approaches, as well as changes that have occurred as digital has matured. However, the general findings have not changed — digital and offline media work best together by complementing each other and working synergistically. Neither is a substitute for the other. Campaigns that work really well over the medium-to-long term (defined as 6 months or more) typically have a balance of both offline and online media. These are campaigns that drive significant revenue growth, margin growth, market share gain, or some combination of these and other factors. (It is actually by being able to create, grow, or defend margin that marketing makes its largest contribution to corporate profitability.) Online media is great at tracking and converting lower-funnel leads, but terrible at creating them. Online media is not good at creating demand, building awareness, or creating emotional connections and desirability. Therefore, a digital-heavy strategy may help in the short-term, but it comes at the cost of failing to fill your upper funnel, and is likely to seriously damage your brand’s mid-to-long-term health. In fact, after over a decade of research into marketing effectiveness, Binet and Field concluded that short-termism is the greatest threat to effective (i.e. profitable) marketing today. This view has been echoed by Harvard Business Review and Sir Martin Sorrell, among many other people worth listening to. Marketers ahead of the curve are already aware of the importance of correctly balancing online and offline media spend. Look at the trend in the chart below comparing TV spending among Amazon, Alphabet, and Facebook. Perhaps you think these guys are dumb. Or perhaps you think they’re paying attention to good quality data, and following them would be a smart idea. Oxford Road’s strategy team is always available to our clients to guide them on the best allocation of their marketing dollars. Each approach is individual, tuned to their product, existing market conditions, category dynamics, and best practices from our proprietary performance marketing database. But all of this is always underpinned by the very best of empirically-derived marketing data available. Unlike many marketers, we do not work on intuition, follow the herd, or rely on unfounded assumptions about media and creative strategy. That approach means setting yourself up for failure, especially in today’s climate. We agree that your marketing strategy should shift in the wake of the COVID pandemic, but if you’re tempted to sacrifice offline media in favor of the cheap, short-term efficiencies of an all-digital campaign, let us be the “Grumpy Greg”, urging you to keep a healthy balance of both. Also, there are tremendous opportunities in offline right now. Marketers who take advantage will reap the rewards in the short-term — but also in the medium- and long-term.
COVID Strategy Requires Balance
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April 22, 2020
thought-leadership
thought-leadership
By: Giles Martin Marketers are always looking for ways to maximize efficiencies, and in today’s current climate, it’s more essential than ever. Many brands are in retreat from demand-gen or “offline” channels in favor of the low-commitment reliability of digital channels. While digital marketing can appear to be the safe option to market your business in the short-term, it has its risks — marketing quickly becomes inefficient without the correct balance of online and offline marketing efforts. GRUMPY GREG In 2013, I was working on a large CPG account at a well-known agency. The client’s business was 150 years old; a US household name with a well-known portfolio of brands. We had a gnarly old media planner on our team, Greg. We got on well, but to others, he came across as kinda frumpy. He always wore a jacket, was obsessed with diet coke, and only seemed to really come to life when he was talking about media and MRI. By the time I met Greg, he must have built a thousand media plans, and he knew media research like no one I’d ever met. Image: Getty Images It just so happened that the year I started was the same year one of this client’s flagship brands decided to put all of their advertising dollars into digital. At the time, digital had been growing rapidly, social media was still a thrilling buzzword, and smart clients “knew” traditional media was no longer needed to reach millennial moms. Media consumption patterns had changed, the old rules didn’t apply, and going 100% digital was just a smarter, more efficient use of budget. Greg pushed back hard to no avail, telling them it was madness and that they were abandoning decades of experience and knowledge. It was offline that had made these brands what they were! He was disregarded as behind-the-times, and the all-digital plan proceeded. “They were abandoning decades of experience and knowledge. It was offline that had made these brands what they were!”  Fast forward a year, as the annual planning cycle resumed. The brand manager came into the meeting room and — kudos to her — walked straight up to Greg and candidly began the meeting with: “You were 100% right. Last year was a disaster. Let’s not do that again this year.” Needless to say, Greg had their full attention in the next planning cycle. OFFLINE MEDIA’S ROLE IN A DIGITAL LANDSCAPE Image: Photoplan Marketers’ defining tendency may be to rush towards shiny new objects without considering their true value in the context of the bigger picture. (The bigger picture is selling your company’s product as effectively as possible.)  Rather than jumping on the next new fad, here at Oxford Road, we are focused on data and empirically-supported recommendations. There is actually a ton of data and research on the role of offline media in a company’s strategy, but most of it is ignored by marketers. Image: Getty Images Consider the work of the Ehrenberg Institute, popularized by Byron Sharp’s How Brands Grow (perhaps the most important marketing book of the last twenty years — or ever, for that matter). Their comprehensive body of research demonstrates law-like patterns in different markets and categories all over the world. Sharp’s first insight: new customers are a prerequisite for growth. This implication on media strategy: broad reach media play an essential part in meaningful, mid-to-long-term growth for almost all brands. But the analysis of the relationship between offline and online media goes far beyond Sharp’s work. Binet and Field’s Marketing in the Era of Accountability analyzed 30 years of data from the IPA’s database of the most effective marketing campaigns. The publication changed the London advertising landscape for good, had a palpable influence on US strategy, and is still rippling out to the rest of the world. “Digital and offline media work best together. They compliment each other and work synergistically. Neither is a substitute for the other.” Subsequent editions of Binet and Field’s work have looked at short vs long-term needs and approaches, as well as changes that have occurred as digital has matured. However, the general findings have not changed — digital and offline media work best together by complementing each other and working synergistically. Neither is a substitute for the other. Campaigns that work really well over the medium-to-long term (defined as 6 months or more) typically have a balance of both offline and online media. These are campaigns that drive significant revenue growth, margin growth, market share gain, or some combination of these and other factors. (It is actually by being able to create, grow, or defend margin that marketing makes its largest contribution to corporate profitability.) Online media is great at tracking and converting lower-funnel leads, but terrible at creating them. Online media is not good at creating demand, building awareness, or creating emotional connections and desirability. Therefore, a digital-heavy strategy may help in the short-term, but it comes at the cost of failing to fill your upper funnel, and is likely to seriously damage your brand’s mid-to-long-term health. In fact, after over a decade of research into marketing effectiveness, Binet and Field concluded that short-termism is the greatest threat to effective (i.e. profitable) marketing today. This view has been echoed by Harvard Business Review and Sir Martin Sorrell, among many other people worth listening to. Marketers ahead of the curve are already aware of the importance of correctly balancing online and offline media spend. Look at the trend in the chart below comparing TV spending among Amazon, Alphabet, and Facebook. Perhaps you think these guys are dumb. Or perhaps you think they’re paying attention to good quality data, and following them would be a smart idea. Oxford Road’s strategy team is always available to our clients to guide them on the best allocation of their marketing dollars. Each approach is individual, tuned to their product, existing market conditions, category dynamics, and best practices from our proprietary performance marketing database. But all of this is always underpinned by the very best of empirically-derived marketing data available. Unlike many marketers, we do not work on intuition, follow the herd, or rely on unfounded assumptions about media and creative strategy. That approach means setting yourself up for failure, especially in today’s climate. We agree that your marketing strategy should shift in the wake of the COVID pandemic, but if you’re tempted to sacrifice offline media in favor of the cheap, short-term efficiencies of an all-digital campaign, let us be the “Grumpy Greg”, urging you to keep a healthy balance of both. Also, there are tremendous opportunities in offline right now. Marketers who take advantage will reap the rewards in the short-term — but also in the medium- and long-term.
COVID STRATEGY REQUIRES BALANCE
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April 16, 2020
thought-leadership
thought-leadership
The first data from Nielsen on radio listenership post-COVID-19 is in, and it seems too good to be true. Oxford Road Founder and CEO Dan Granger interviewed Westwood One’s Pierre Bouvard earlier this morning to get to the bottom of what’s really going on. Highlights below: Nielsen’s PPM data suggests a drop of just 4% in total listenership on radio? Can we believe this? Average persons listening to the radio at any given time is down just  10% Despite the fact that most of us are in quarantine, Nielsen data says 62% of radio listening is away from home. While this all may seem too good to be true, the Nielsen data combines streaming and terrestrial feeds to calculate the total listenership of the channel during this pandemic. So it’s not as surprising. Listen to the full interview HERE
The True State of Audio Listenership
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April 16, 2020
newsletter
newsletter
By: Dan Granger The first data from Nielsen on radio listenership post-COVID-19 is in, and it seems too good to be true. Oxford Road Founder and CEO Dan Granger interviewed Westwood One’s Pierre Bouvard earlier this morning to get to the bottom of what’s really going on. Highlights below: Nielsen’s PPM data suggests a drop of just 4% in total listenership on radio? Can we believe this? Average persons listening to the radio at any given time is down just  10% Despite the fact that most of us are in quarantine, Nielsen data says 62% of radio listening is away from home. While this all may seem too good to be true, the Nielsen data combines streaming and terrestrial feeds to calculate the total listenership of the channel during this pandemic. So it’s not as surprising. Listen to the full interview HERE
THE TRUE STATE OF AUDIO LISTENERSHIP
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April 8, 2020
thought-leadership
thought-leadership
“When times are good, you should advertise. When times are bad, you must advertise.”This quote by advertising pioneer Bruce Barton was written nearly 100 years ago. While it may be easy for an advertising agency to proclaim that advertisers should stay the course, there isoverwhelming evidencethat suggests this is precisely what (eligible) marketers need to do right now. So before canceling your contracts and hiding under the bed until this thing blows over, consider an alternative strategy; one that has been proven to achieve long-term success well beyond when things return to normal. A HISTORY LESSON   First, let’s take a look at other periods of economic decline and see how savvy advertisers responded. During the recession of 1923, advertising executive Roland S. Vaile tracked 200 companies and reported that those who continued to advertise during the downturn were 20% ahead of where they had been before the recession, while companies that reduced advertising were 7% below their 1920 levels. Yes, the media landscape is vastly different a century later. Still, in each economic downturn measured over the past hundred years, there are countless examples of advertisers who were able to overtake the competition by continuing to innovate and maintain their advertising budgets. In a Forbes story published last fall, Brad Algate listed a few examples:   THE 1930’S — KELLOGG’S DESTROYS POST Before the Great Depression, Post led the emerging ready-to-eat breakfast cereal category. But during the economic collapse, Post cut their ad budgets significantly, while their long-time rival Kellogg’s doubled ad spending. The company opted to promote their new cereal, Rice Krispies featuring the “Snap, Crackle, and Pop” catch phrase. As a result, Kellogg’s grew its profits by 30%, becoming the category leader and maintaining the position a century later. Post, as it turns out, isn’t even in the top 10.   THE 1970’S — TOYOTA SQUASHES THE BUG Throughout the sixties and seventies, Volkswagen reigned supreme as the leading importer of automobiles to the U.S. Their Beetle was ubiquitous. By 1970, V.W. reached a peak market share of 5.6% in the U.S. However, during the energy crisis-triggered recession of 1973 – 75, the U.S. government issued its first miles-per-gallon report in which Toyota’s Corolla received high marks. Toyota considered cutting their ad budgets, but upon experiencing strong sales in this period, they resisted. By staying the course and continuing to advertise, Toyota overtook Volkswagen as the number one imported carmaker in 1976, and they haven’t looked back since. This animated chart shows Toyota’s impressive growth by year. Today, Toyota is third in total U.S. car sales behind only Ford and G.M.   THE 1990’S — RONALD MCDONALD STUMBLES ON HIS BIG RED SHOES While it may have been attributed to a slew of menu item fails, during the 1990 recession, McDonald’s slashed its advertising and promotional budgets. Meanwhile, competitors Pizza Hut and Taco Bell maintained their ad spending. The result: Pizza Hut increased sales by 61%, Taco Bell sales grew by 40%, and McDonald’s sales declined by 28%. While McDonald’s is still the top fast-food chainin America, Taco Bell and Pizza Hut were able to steal much-needed market share during the economic dip.   THE 2000’S — HOUSE OF THE RISING “ZON” In 2008, amidst the collapse of the American banking system, Amazon sales grew by 28%. How did they accomplish this monumental feat? Innovation. Jeff Bezos guided Amazon to create new products (including the new Kindle line) during the slumping economy, which helped to expand their market share massively. In fact, for Christmas giving in 2009, Amazon customers bought more e-books than printed books for the first time in human history. Amazon established itself as an innovative company that offered lower-cost alternatives to cash-strapped consumers. Moreover, Amazon has always put profitability in third place after customer service and competitive dominance, allowing them to provide more products at lower prices and making them the go-to for consumers seeking convenience and savings. It’s no wonder their stock is now worth nearly 15x what it was back then, as the third most valuable company in the world.   SHARE OF VOICE NOW = SHARE OF MARKET LATER   “I have yet to see any study that proves timidity is the route to success. Studies consistently have proven that companies that have the intelligence and guts to maintain or increase their overall marketing and advertising efforts in times of business downturns will get the edge on their timid competitors.” 1970’s ad-man, J. Welsey Rosberg, Meldrum & Fewsmith Despite the successful track record for companies who continue to advertise, many will still pull back— this is good news for the bold! With less competition, you can gain share of mind in the short-term and gain market share in the long-term (Oxford Road’s Giles Martin recently wrote a great article on this truth). Kantar estimates that brands who go dark during this pandemic will have a 39% reduction in brand awareness. Regaining their foothold will be hard-fought. Evaluating brand recall over the past five economic downturns, the Millward Brown database shows that companies who cut advertising efforts by more than half during a recession took between 3 – 5 years to recover to pre-recession levels. However, brands that continue to advertise during a recession send a message of confidence and belief in the future, positioning them for even more significant growth when things bounce back.   UNPRECEDENTED ADVERTISING VALUE   Due to the supply and demand nature of media buying, the current advertising climate has created a buyer’s market for brands. With some advertisers pulling back on their media spend, network partners are creating unprecedented deals for advertisers staying the course. For example, one major Podcast partner has offered 30% – 50% discounts across their entire catalog for our clients — and that’s just scratching the surface. Oxford Road is currently negotiating with every media partner to create opportunities that would have seemed laughable two months ago. Even if buyer demand is diminished during these times, the discounted cost of the media will result in a net gain for many performance marketers. You just have to do the math.   CONCLUSION   Yes, the next few months will be tough sledding.  But if you have the intestinal fortitude to continue to grow your brand through advertising, history suggests you’ll be much better off long-term than those who run away with their tails between their legs. One note of caution: make sure your creative strategy is appropriate in the current climate. The only thing worse than cutting your ad spend right now is running creative that’s tone-deaf. Oxford Road is offering a free creative checkup for marketers who want to make sure their current messaging is appropriate for what’s happening. Fill out this short form, and upon completion, we’ll provide a diagnostic assessment of your current creative and offer suggestions to optimize.
Lessons from Economic History: Advertising in an Economic Downturn
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April 8, 2020
thought-leadership
thought-leadership
By: Kyle Jelinek “When times are good, you should advertise. When times are bad, you must advertise.” This quote by advertising pioneer Bruce Barton was written nearly 100 years ago, but its message is more timely than ever. While it may be easy for someone in our position as an advertising agency to proclaim that advertisers should continue to stay the course despite the current economic conditions, there is overwhelming evidence that suggests this is precisely what marketers need to do right now. So before canceling your ad budgets and hiding in your bunker until this thing is over, consider an alternative strategy, one that has been proven to achieve long-term success long after things return to normal.  A History Lesson First, let’s take a look at other periods of economic decline and see how savvy advertisers responded. During the recession of 1923, advertising executive Roland S. Vaile tracked 200 companies and reported that those that continued to advertise during the downturn were 20% ahead of where they had been before the recession, while companies that reduced advertising were 7% below their 1920 levels. Yes, these are different times, and the media landscape is vastly different a century later. Still, in each economic downturn measured over the past hundred years, there are countless examples of advertisers who were able to overtake the competition by continuing to innovate and maintain their advertising budgets. In a Forbes story published last fall, Brad Algate listed a few examples… The 1930’s – Kellog’s Destroys Post:  Before the Great Depression, Post led the emerging ready-to-eat breakfast cereal category. But during the economic collapse, Post cut their ad budgets significantly, while their long-time rival Kellogg’s doubled ad spending. The company spent to promote their new cereal, Rice Krispies featuring Snap, Crackle, and Pop. As a result, Kellogg’s grew its profits by 30%, becoming the category leader and have maintained the position a century later. Post, as it turns out, isn’t even in the top 10 anymore. The 1970’s – Toyota Squashes the Bug: Throughout the sixties and seventies, Volkswagen reigned supreme as the leading importer of automobiles to the U.S. Their Beetle was ubiquitous. By 1970, V.W. reached a peak market share of 5.6% in the U.S. However, during the energy-crisis triggered recession of 1973-75, the U.S. government issued its first miles-per-gallon report in which Toyota’s Corolla received high marks. Because Toyota was experiencing strong sales in this period, they considered cutting their ad budgets but resisted. By staying the course and continuing to advertise, Toyota overtook Volkswagen as the number one imported carmaker in 1976, and they haven’t looked back. This animated chart shows Toyota’s impressive growth by year. Today, Toyota is third in total U.S. car sales behind only Ford and G.M.  The 1990’s – The Decline of the Fast Food King: While it may have been due to a slew of menu item fails, during the 1990 recession, McDonald’s slashed its advertising and promotional budgets. Meanwhile, competitors Pizza Hut and Taco Bell maintained their ad spending. The result; Pizza Hut increased sales by 61%, and Taco Bell sales grew by 40% while McDonald’s sales declined by 28%. While McDonald’s is still the top fast-food chain in America, Taco Bell and Pizza Hut were able to steal much-needed market share during the economic dip.  The 2000’s – Rise of The “Zon”: In 2008, amid the collapse of the American banking system, Amazon sales grew by 28%. How did they accomplish this monumental feat? Innovation. Jeff Bezos guided Amazon to create new products during the slumping economy, most notably with new Kindle products, which helped to expand their market share massively. In fact, for Christmas giving in 2009, Amazon customers bought more e-books than printed books for the first time in history. Amazon aligned itself as an innovative company that offered lower-cost alternatives to cash-strapped consumers. Moreover, Amazon has always put profitability in third place after customer service and competitive dominance, allowing them to provide more products at lower prices, making them the go-to for consumers trying to save money. It’s no wonder their stock is now worth nearly 15x what it was back then. You Can Gain Mindshare “I have yet to see any study that proves timidity is the route to success. Studies consistently have proven that companies that have the intelligence and guts to maintain or increase their overall marketing and advertising efforts in times of business downturns will get the edge on their timid competitors.” Senior VP, J. Welsey Rosberg, Meldrum & Fewsmith Despite the successful track record for companies who continue to advertise, many will still pull back; this is good news for you! With less competition, you can gain share of mind in the short-term, and in the long-term, gain market share. (Oxford Road’s Giles Martin recently wrote a great article on this truth) Kantar estimates that brands that go dark during this pandemic will have a 39% reduction in brand awareness, and it’s tough to get it back. Evaluating brand recall for, over the past five economic downturns, the Millward Brown database shows that companies who cut advertising efforts by more than half during economic downturns took between 3-5 years to recover to pre-recession levels. However, brands that continue to advertise during a recession send a message of confidence and a belief in the future, positioning them for even more significant growth when things bounce back. You Will Get Better Deals on Advertising The supply and demand nature of media-buying, the current advertising climate has created a buyer’s market for brands. With some advertisers pulling back on their media spend, network partners are creating unprecedented deals for advertisers staying the course. For example, one major Podcast partner has offered a 30%-50% discount across their entire catalog for Oxford Road advertisers, resulting in tens of thousands of dollars in savings. And that’s just scratching the surface. Oxford Road is currently negotiating with every media partner to create packages that would have been ridiculous two months ago. Even if the efficacy of your campaign decreases during these times, the discounted cost of the media could result in a net gain for performance marketers. In Conclusion Yes, the next few months are going to be difficult.  But if you have the intestinal fortitude to continue to grow your brand through advertising, history suggests you’ll be much better off long-term than those who run away with their tails between their legs.  One note of caution, make sure your creative strategy is appropriate in the current climate. The only thing worse than cutting your ad spend right now is running creative that’s tone-deaf. Oxford Road is offering a free creative checkup for marketers who want to make sure their current messaging is appropriate for what’s happening. Fill out this quick form, and upon completion, we’ll provide a diagnostic assessment of your current creative and offer suggestions to optimize. 
A History Lesson
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April 1, 2020
thought-leadership
thought-leadership
As marketers in the Age of Coronavirus, we all have to walk a fine line between being too opportunistic and too passive to help. Consumers are as split on the topic as those of us charged with reaching them. Approximately 37% of consumers want to see brands advertise as normal; 28% want to see them change; and 35% aren’t sure. This echoes the same things going through all of our clients’ minds every day for the past few weeks. In Suzanne Vranica’s Wall Street Journal article on the subject, These Ads Were Meant to Be Clever. Now They Are Just Tone-Deaf, she puts it this way: “Advertisers are grappling with how to sell or promote anything these days without coming across as gauche or opportunistic.” There have already been winners and losers in this arena. We’ve listed three recent examples of ads we found to be “tone deaf”, exploitative, or overly opportunistic, and three that are helpful, thought-provoking, and emotive. THE LOSERS These advertisers failed to do just about everything on this list of recommendations from Consumer Psychologist Kit Yarrow: “Be Careful” – better phrased as “Be Kind” or “Be Human” Don’t make it about yourself Talk is Cheap — take action Put employees out front; skip celebrity endorsements Highlight your heritage and experience EXAMPLE #1: BMW receives backlash over distasteful COVID-19 Tweet Buying a $150,000 car flattens the curve??? The ultimate driving machine’s marketing machine is NOT ultimate. EXAMPLE #2: Popeyes Gives Away Netflix Password Gramma may not make it, but at least we have some Fried Chicken and a Netflix password now. Not Gramma’s password…that’s just callous. EXAMPLE #3: McDonalds Removes it’s Corona Virus Message Coca-Cola was able to pull a similar message off because, well, they’re Coke, AND they’re actually donating real dollars to help. THE WINNERS EXAMPLE #1: Portland’s Aviation Gin donates portion of proceeds to out-of-work bartenders Class act. Fun fact — you can order cocktails-to-go in many states now. Support your local establishments, but please be responsible and don’t spill. EXAMPLE #2: Ford Promises to Lend a Hand Ford still means “First On Race Day” [editor note (also, a Chevy guy): no, it doesn’t], and their shift in strategy was perfectly timed. “Ford created its new ads in three days — unlike the four to six weeks that the company typically takes to craft ads.” EXAMPLE #3: Budweiser We couldn’t agree more. The world’s number one brewer committed $5 million and airtime to relief efforts. We may just switch our beer of choice. THE BOTTOM LINE With so much on the line for many businesses, critiquing their messaging approach feels a bit gauche in and of itself. Many businesses have not only been forced to the sidelines, they’re days away from closing —or, sadly, already out of business. If you are still able to operate, you have a responsibility to your stakeholders, customers, employees, investors, your family, and yourself to keep the economy moving. Here are a few ideas for how to approach your messaging in the current climate. Have empathy for people who are hurting. Show strength and optimism for the good that is ahead. Focus on highlighting what is essential in your value proposition. Highlight features and benefits that are suddenly more important than before. Include an offer that helps customers in ways you were unwilling to before, by either making their lives better or donating a portion of their purchase to help those in greatest need. Remember, one thing that remains constant — you’re still communicating with people. As Oxford Road Senior Vice President Giles Martin discussed in last week’s Influencer, if you’re one of the lucky ones who can still advertise, then you should. Oxford Road is offering a free creative checkup for marketers who want to make sure their current messaging is appropriate for what’s happening. Fill out this quick form, and upon completion, we’ll provide a diagnostic assessment of your current creative and offer suggestions to optimize.
Advertising as a Strategy
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March 25, 2020
thought-leadership
thought-leadership
With the DOW down 30% and the majority of the population self-isolating, many brands are focused on adjusting their messaging and pulling back or postponing media spend. It’s always critical to have messaging that reflects culture, and we applaud some of the great ideas already in-market. The media portion is more tricky, however. Do we cut? Do we push back? Do we rebalance the mix? Let us guide you through these choppy waters! MEDIA CONSUMPTION PATTERNS & MEDIA MIX DECISIONS Overall, media consumption is soaring. A high-level view of people’s current habits while at home shows substantive lift in many media-related activities. The implications for overall media strategy right now: TV: Higher audience numbers will help pricing, which may already be favorable due to pull-backs, making now a great time to be investing. This includes OTT / CTV. Digital & Social: High audience availability but programmatic may be scaled back due to brands wanting to avoid contextually sensitive environments. Unlikely to be much change in pricing. Hold the line. OOH: Entertainment spends twice as much on OOH than the average category, and restaurants spend three times. Because these two categories have scaled back due to the current climate, there will be plenty of inventory — but we don’t recommend this channel right now. With regard to Radio and Podcast, first let’s turn to radio. The most up-to-the-minute research (below) shows that 35% of people are listening to radio for local coronavirus news, and about 30% are reporting more radio listening overall. However, this is likely offset by reduced drive times. Our outlook for the immediate future of radio is neutral, and should be judged on a case-by-case basis. For Podcast, as usual, the data is a little murkier. The listening seems to depend very much on genre. Some in the categories of general interest, leisure, and entertainment are reporting reductions in the 10% – 20% range. News, however, is doing unsurprisingly well. Other categories that also seem to be doing ok are health and fitness, wellness, and even some sports (we gotta get our fix somehow.) But how are these channels working from a performance standpoint? Below is an analysis of recent performance on Radio and Podcast across a representative sample of our client base. You can see that as the coronavirus outbreak grew in seriousness, radio and podcast performance was not impacted, with strong overall client performance the weeks of 2/24 and 3/2. It did dip down the week of 3/9, but to no lower than it had been in February. It dipped again last week as social restrictions came into fullest force, but by no means to an unprecedented level. (At Oxford Road, we have acted promptly across our client base to refresh messaging in alignment with the current climate). In summary: performance is still holding up well among DTC companies as far as we can see. Of course, essential goods are seeing greater success than luxury, and supply chain challenges are preventing some otherwise viable businesses from benefiting in this moment. Much of radio (including streaming), TV, and many podcasts are seeing significantly higher audience numbers than usual right now. There is no reason to overreact to current conditions. What’s more, many networks have excess inventory and are cutting unprecedented deals, creating a counter-balance for consumers’ hesitation to spend on non-essential makers’ goods and services. These advantages compound, of course, for advertisers still in the game — better pricing x higher audiences = more effectiveness. SPENDING THE RIGHT AMOUNT How much should you be spending overall? Much of the budget-setting question depends on your time horizon. If you are just looking at next week or this month, of course you’ll want to cut deeply. Your conversion rates for non-essential product sales are probably low. However, setting your budget requires thinking about marketing’s contribution to your business in the medium and long-term, not just the short-term. What do we know about how budgets impact business performance beyond the immediate future? The best approach is to think about budget in terms of share-of-voice (SOV) rather than a dollar figure. How much your competitors are spending clearly has a large impact on how much advertising can grow your business, and SOV is best understood in terms of its relationship to your market share. The chart below demonstrates the essence of growth as it relates to SOV, a principle which has been demonstrated by hundreds of case studies stretching back decades: Reducing your budget means you are more likely to lose share in the medium to long-term (defined as 6 months plus) future. It also means you will have lower awareness, recall, and top-of-mind consideration when the market bounces back, making it harder for you to regain traction quickly. Even maintaining your budget at a time when others are cutting can be a very effective strategy. This is simply a mathematical truth — if the rest of the market cuts budgets by 20%, your SOV will increase 25% without you taking any action at all. If you  also consider the extra efficiency you can get with your media dollars when deals are available, these advantages are even greater. Also consider that maintaining a presence in the market helps project an image of corporate stability and confidence at a time when it’s sorely needed. You also have less noise among your competitive set, making it easier to distinguish or (re)position yourself in the market. Zigging while others zag is a horribly overused and cliched expression, but when applied to your media thinking, it could set you up for meaningful success in the future. The father of brand planning, Stephen King (not the one who predicted our current crisis in a fiction novel), conducted an extensive analysis of advertisers’ response to difficult economic times by tracking increases, decreases, and stability in advertising budgets. In ALL cases, there was a decline in short-term ROI. At Oxford Road, we believe this cannot be avoided in most categories. The main difference between these cases was that those who decreased their investment saw subsequent market share loss, while those that maintained or increased budgets increased market share (i.e. the latter group were in a stronger position when markets recovered). The key takeaways here: channels like TV and certain pockets of audio are positioned to perform strongly at this time, and advertisers that can stay in the market will take advantage of great deals, consolidate their position, and drive more meaningful mid-to-long term growth than they’d be able to do at any other time. Of course, these are difficult decisions to make, and we want to be sure to focus our clients’ thinking on the needs and imperatives of the business, not just momentary panic. Our job is to ensure they are getting the best possible advice to navigate these times and come out ahead on the other side.
A Strategy to Manage Media Investment in Times of Uncertainty
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March 18, 2020
thought-leadership
thought-leadership
STRANGE DAYS HAVE FOUND US   American business is facing a massive reorganization. Executives used to feeling in control are now awaiting a verdict, hoping for a temporary pay cut and hoping it isn’t a pink slip. The problem isn’t just the problem. It’s the uncertainty that triggers the fear and anxiety, because we no longer can support the illusion of control we have been nurturing. Those of us business owners who have the luxury of continuing operations are instead only having tense conversations with customers, suppliers and vendors. We are adjusting our forecasts for the second quarter. We are making new economic models and planning scenarios, hoping for a quick recovery and praying that the other shoe does not drop.  We should be grateful, because we are the ones who can affect the most change.  Let’s consider the idea of “flattening the curve” as a metaphor for business. If people expand their distance and limit social interaction, the problem doesn’t vanish, but it becomes manageable and buys us time to adapt. Similarly, if we rush into the grocery store, clear the shelves of toilet paper, cleaning products and even water, then we perpetuate fear and panic, which triggers other people to come in and buy out what’s left. Fear of powerlessness descends into an ever-increasing cycle of panic and irrational behavior. If you’re still on Facebook, you know what I’m talking about. None of this contributes to stability, as consumer confidence plummets below the necessary losses we have to incur due to protective measures. Our fear and anxiety makes what could have been a manageable problem much less manageable as we react to ideas of how bad things could be, rather than how they are.  The point here is not about managing the disease, nor home economics. This is about the importance of how all of us behave at this very moment, especially business owners…  SERVING STAKEHOLDERS Only last year, didn’t the “Business Roundtable” announce that the purpose of a business was not just to serve shareholders, but rather “Stakeholders” — including “dealing fairly and ethically with our suppliers”? Let me be clear: if you are using this moment to hoard resources, and exploiting the fact that the world is suffering so your profits don’t dip in the next 90 days, then how are you any better than the person who showed up at the grocery store last Tuesday and cleared out all of their toilet paper? You won’t singlehandedly do decades worth of damage to what was an extraordinary economy, but you certainly won’t be helping the cause. In fact, you may unknowingly disrupt your own supply chain, and eventually people will be terminated due to your overreaction and fear.  That is not to say we should stand idly by and do nothing to adapt our businesses to our present circumstances. But on behalf of the hundreds, thousands, or millions of people who live downstream from your decisions, please consider that there is a better way.  If you purchase a product or service from a supplier, and you know that supplier has been forced to forfeit significant revenues due to other customers who are now unable to operate, should you crush them in negotiation for immediate gain? Is it possible that in their new present circumstances, they will work with you to provide an advantage via pricing or surplus inventory to support you and minimize losses as you hold steady as a partner? Of course they will. In a moment like this, it is not the time to gouge.  It can be argued that we are several generations removed from knowing true economic hardship in this country. We may have our chance to catch up very soon. Suddenly, we have companies – real people – experiencing real hardship unlike anything we’ve seen in our lifetime. It need not be so. We don’t need to hog the respirator. We don’t need to hoard the toilet paper. We don’t need to kill contracts as a knee jerk reaction to what still could be a temporary issue. What we do need is to see this moment for what it is: an opportunity to demonstrate wisdom as we control what we can, without clutching more tightly than we need to. That starts with our behavior in our lives and in our work. We need to take it one day at a time. In our respective fields, this moment is a test of our leadership. How we respond to this test may have dramatic consequences as to how soon and how well we recover. It will say volumes about our character. We all need a shot of courage and what we used to call “American Ingenuity”.  THE WORLD NEEDS HEROES This is a chance to reject cowardice and show courage so that we can come out of this stronger than we went in. Choose to let faith conquer fear, and become the hero we need to flatten the economic curve. Come on, American business! Let’s do our bit.
Flattening the Economic Curve
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March 11, 2020
thought-leadership
thought-leadership
The Influencer has been touting the advantages of the tried and true “How Did You Hear About Us” (HDYHAU or Hi Dee How) survey and why it’s still the gold standard in measuring non-direct conversions for an offline campaign. This week, we will share our take on the growing pixel-based methodology that has emerged over the past year. Why Pixel Track Anyway? Despite its ease of use and wide adoption, survey methodologies have their limitations, and many marketers feel a survey in any form is problematic. A report from OpinionLab indicates that nearly three quarters (72%) of consumers said surveys interfere with the experience of a website. According to the report, 80% of customers have abandoned a survey halfway through, and 52% of customers said that they would not spend more than 3 minutes filling out a feedback form. As a result, marketers net low response rates and unpredictable data. Pixel tracking provides a second data point to validate non-direct conversions from the podcast campaign without requiring the consumer to do anything. Who’s doing it? While the list grows every week, Claritas (formerly Barometric), Chartable, LeadsRx, and PodTrac are leading the charge for pixel tracking in podcast. Though their methodologies vary, the basic technologies are very similar. At Oxford Road, we’re currently testing all four of these attribution partners with various clients to evaluate their effectiveness. How does it work? First, the client sets up tracking pixels at various points within their funnel (landing page, vanity URLs, post-conversion page, etc.) at least 30-days prior to launch to establish a baseline.  Next, we identify which podcasts in your buy can actually place pixels. From our experience, 30% – 40% of the podcasts our advertisers regularly buy can place pixels depending on what platform the podcast uses (Megaphone, Art19, AdsWizz, etc.). If the podcast can place pixels, the attribution partner will drop a millisecond-length audio pixel into the show’s content that is undetectable to the listener.  Quality providers like those mentioned above use a robust control and exposed methodology to isolate the ‘baseline’ level of interest and activity on a client’s website. This is crucial, because it prevents over-estimating the impact of Podcast on your business. Be aware that certain unscrupulous agents are keen to push less robust methodologies on to their clients, as they show their channels to be performing better than they really are. For clients who rely on an app (think the Headspaces of the world), certain vendors have integrations pre-built with different app analytics vendors. It’s recommended to verify if the attribution vendor has integrations with your app analytics provider before selecting a partner. How much does it cost? Some podcast networks are adding pixel tracking free of charge with a minimum buy. While this seems enticing, it may involve buying shows that wouldn’t typically be recommended for your campaign. Our best practice has been to build a podcast plan based on cross-client performance and show content, regardless of whether these podcasts can support pixel tracking. Once the plan is finalized, we determine which podcasts can place pixels and implement accordingly. While this approach may generate a $1 – $5 bump in CPM on the trackable podcasts, the end result is a stronger campaign that only includes the shows with the best opportunity to perform. As an example, let’s say we have a $200k podcast campaign. If 35% of the podcasts on the plan can place pixels, the incremental spend for pixel tracking would be an additional $5,833 based on an average CPM of $30 and a $3 upcharge, and well worth the investment if you meet the criteria below. Should you pixel track your campaign? Maybe…  Companies that cannot utilize a post-purchase survey in their funnel should consider pixel tracking, as it is the surest way to calculate non-direct performance.  If your company uses a post-purchase survey but internal buy-in on the methodology is in question, pixel tracking can provide a second data point for validation.  For advertisers who trust the survey methodology to measure channel performance, pixel tracking can add another view of campaign performance and should also be considered for validation purposes. Despite all of the interest around pixel tracking podcast, it’s important to note that the methodology is still in an early stage. As pixel tracking podcasts matures, it may very well become the standard, but should not yet replace your post-purchase survey. Viewing both methodologies in tandem will give you more data and allow you to evaluate your overall attribution puzzle. While no one attribution methodology is truly accurate, your goal is to find convergence in data signals and even at its current state, this is something pixel tracking can provide.
Podcast Pixel Tracking 101
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March 4, 2020
thought-leadership
thought-leadership
Why is measuring offline media difficult? There are many reasons. Some of the more obvious ones that distinguish offline from digital media are the lack of measurable clicks, a more limited data set, and no immediately obvious or trackable response path. These can certainly make measurement a challenge. However, many of the companies that come to us for help with offline media will often share such concerns without acknowledging the related concerns that also exist for digital. While digital is flooded with data, people often don’t take the time to consider what they should measure and why, making digital attribution arguably as challenging as offline. Last week, we wrote about the methodology behind the ”Hi Dee How” survey for offline attribution. Many new clients, particularly those that consider themselves to be more sophisticated, have substantive concerns about using a survey to attribute offline contribution. To them, it seems inaccurate, crass, and evocative of 1999, and they insist that there must be a better way. For many organizations, Market Mix Models have emerged as a best practice to measure offline, as they seem more robust than a simple survey. People seldom heed George Box’s wise words, however: “All models are wrong, but some models are useful.” MMM’s are often not as valuable as they could be for young, D2C-type companies because they don’t know how to correctly use and interrogate them. They’re not asking if their model is useful, and if so, how and where. Not to mention, these models are expensive, slow, and time-consuming to build and run. Multitouch (MTA) solutions often fail to incorporate offline attribution in any way that’s meaningfully congruent with their capture of every digital touch on the customer journey. Some vendors shoehorn in offline with a different methodology and claim that they’ve made a coherent ‘holistic’ picture of every touchpoint — but it’s simply not true. The methodologies are totally different. Even if we look at online, the results are disappointing. Solutions that are restricted to the digital world also struggle to add value. At least 80% of the clients we meet use last-click attribution as their main methodology, even though click-based optimization has been poo-pooed for arguably a decade or more (note: that study is authored by one of the world’s foremost data scientists, Claudia Perlich.) In essence, people don’t have good solutions, even online. It’s rare to find a client who’s had a really positive experience with any of these expensive attribution vendors, or who has had a real success story with media optimization using these findings. Tellingly, a 2017 survey by The Data & Marketing Association found that only 7% of marketers are satisfied with their attribution efforts. So to those clients who poo-poo the not-so-sexy survey, we ask: why are you skeptical? The survey does not claim or strive to be the magic answer. It merely claims to give you an approximation of what a channel is doing for your business, in a reliable, easily implemented, and understandable way. Simplicity is sometimes regarded negatively, but we’re with E.F. Schumacher on this: “Any intelligent fool can make things bigger, more complex, and more violent. It takes a touch of genius — and a lot of courage to move in the opposite direction.” The survey does not falsely claim precision, as so many of these other approaches do. It will, however, show you the exposure in that channel, and allow you to measure a growing contribution to your business. Here is an example that demonstrates weekly spend for a new client and growth in survey responses. The data reflects the channel’s growing contribution to customer acquisition, and disputes that the channel’s overall value to the business cannot be estimated from a seemingly simple survey. The survey is not a perfect form of attribution, nor does it claim to be very precise. That said, there is no perfect form of attribution, and few, if any, are truly precise. Millions have been invested in attribution solutions, but there are no obvious winners and few ‘right answers’ flying around. The bottom line is that clients who use a survey have a vastly larger chance of scaling than those who don’t, and it’s very hard to succeed without one. While new digital-style attribution in Podcast offers a welcome alternative, the industry is still learning about their strengths and weaknesses. We have been testing them with success, but caution clients to not dismiss the value of the old-fashioned survey.
The Difficult Task of Offline Media Measurement
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February 26, 2020
thought-leadership
thought-leadership
With the advent of pixel-based attribution in Podcast, there have been a lot of changes to the attribution landscape in the past year. Still, the How Did You Hear About Us (HDYHAU) post-purchase survey remains the gold standard for offline performance attribution. This week, we’re pleased to present an updated article about the purpose and proper use of the HDYHAU survey that has benefited dozens of advertisers by allowing them to get more reliable performance data from their campaigns. The Most Important Acronym in Offline Advertising: HYDHAU We marketers love our acronyms. KPI, CPA, CAC, LTV, ROI, ROAS – it’s all about measuring campaign performance. However, the acronym most performance marketers overlook is perhaps the most important one for offline marketing: HDYHAU, or the “How Did You Hear About Us” survey. In the digital age, almost everything is trackable. But when it comes to measuring channels like radio or podcast, you need to dig deeper, and even seasoned marketers are falling short. Late last year, The Influencer published this article on how to effectively measure offline advertising using the directional measurement of vanity URLs and promo codes in combination with the HDYHAU survey. Today, we will dive a bit deeper into why the HDYHAU is essential, and how to create one that will give your business what it needs to measure your offline advertising efforts accurately. The 1-to-1 measurement of offline advertising is a recipe for failure because most of your customers will not actually follow your Call-To-Action instructions. Without a proper survey in place, you’ll inaccurately attribute the lion’s share of your campaign’s response. In your radio, streaming or podcast ads, you’ll likely ask listeners to visit a vanity URL or enter a promo code. Unless your offer is so ridiculously amazing that every single person listening would be foolish NOT to jump through the vanity URL/promo code hoops, only 5% – 25% of people will actually follow through. The better the offer, the more likely people will follow your path. But even with a great offer, a 1-to-1 ratio of signal to total response is impossible to achieve. Let’s imagine you’re a restaurant owner. You ask people to come to your establishment, but upon arrival, they must enter through the back door and give a secret password to enter. If all you’re offering in return for their efforts is extra napkins, very few will go through the exercise. You could even offer free food for a year and many would still decide to use the front door. Your business website is no different. In this restaurant scenario, consider the HDYHAU survey to be akin to a person standing outside the restaurant, gathering intel on everyone’s point of entry. The survey is the surest way to capture everyone that enters your funnel as a result of your campaign – even those who do so directly or through organic and paid search. Setup is easy, and many of our clients use SurveyMonkey, Grapevine, Typeform, or something similar to handle the HDYHAU. These options are relatively inexpensive or free, and can save your team the time and trouble of creating a survey from the ground up. Once you’ve made the wise decision to implement a HDYHAU survey, here’s how to do it: 1) Where To Place The HDYHAU While dropping your survey at the top of your funnel would yield the most statistically significant results, we do not want to interfere with any of the points in the funnel. Instead, a HDYHAU placed immediately after the final transaction on your site will keep your product and engineering teams happy. If an in-funnel survey is not possible (though in-funnel is the best case scenario), a post-purchase survey conducted daily via email is recommended. Alternatively, weekly and monthly surveys are also useful. However, it is important to note that the user recall and response rates will not be as reliable compared to a post-purchase survey emailed the same-day. 2) The Survey Questions Your survey must be as simple as possible to ensure the highest response rate. Resist the temptation to list every single marketing outlet you’ve ever tried (or want to try) and keep the options general. Broad categories like Radio, TV, Social Media, Podcast, Friend, Direct Mail and Other should suffice, but less is more. Throwing in a red herring like Yellow Pages will help weed out lazy responders, but don’t include more than 10 options in your survey. The intent of the survey is to capture responses by channel, and you can track the directional impact of individual placements using vanity URLs or promo codes. With too many options, most people will not take the time to choose the correct path, and your survey results will be compromised. Avoid drop-downs and open-entry fields. Simple one-click buttons with only one selection per transaction is the best practice. Also, make sure your survey is randomized for proper distribution of results. If the top option is always Newspaper, that selection will be your “top” response. If the list changes every time the survey is sent, your data will be cleaner. Of course, if you have “Other” as a response, that is the one item which should have a dedicated place in the list as the last option. In our experience, the responses in the “Other” bucket can be classified into other categories. If you have “Other” as an option, the responses should be proportionately based on each channel’s share. 3) Whom To Survey? The survey should be distributed to ALL purchasers (or signups, if that is your KPI), or to enough randomized customers to gather statistically significant data. As a rule of thumb, aim to have at least a 30% response rate, but the volume of total transactions on your site will determine the percentage that’s statistically significant for your business. Finding your response rate will require some trial and error, so before landing on a minimum number of customers to survey, start by surveying everyone. You can work your way down as you better understand how many customers are needed to give you the necessary data set, but more data is always better. 4) When To Launch the HDYHAU? ASAP. Whether it’s fat fingers or simple non-compliance, there will always be a percentage of people who will click an incorrect response in your survey. Companies who have only run radio will get a small percentage of customers who swear they saw an ad on TV (that’s radio doing it’s “theater of the mind” thing). Therefore, you will need to establish a baseline of false positives before the campaign launches. At a minimum, we recommend two weeks to determine your baseline for survey responses — the more data you can capture before launch, the better your attribution will be. Establishing a baseline of these false-positives before the campaign starts ensures more accurate projected results. Update: 2/26/2020 5) What About Pixel Tracking? Since the original posting of this article, we have seen the emergence of pixel tracking on podcasts to provide a more accurate accounting of a campaign’s non-direct traffic. While the promise of pixel tracking and the potential implications of this methodology are worthy of a thought piece of its own (stay tuned), it does have its limitations in its current state. There are currently only 3 main companies providing pixel tracking, and we’re working with them all. Suffice to say, pixel tracking is still in its infancy and should not be your primary source of truth just yet. Our recommendation at this point is to continue to use the proven methods outlined above and explore these pixel-based methodologies as they become more established. Moreover, until we figure out how to drop pixels into our car stereos, you will still need a survey to track traditional audio channels like radio and satellite. At Oxford Road, we’ve helped clients go from 5% – 10% survey response rates to well over 50% using these best practices. To see clients we’ve helped and are doing the HDYHAU right, check out Everlane, Hippo Insurance & Boll & Branch. If you’re ready to take the leap into offline advertising, setting up a proper HDYHAU survey is the most cost-effective, statistically significant way to measure total campaign response. Without it, you’re flying blind. If you’re interested in learning more, schedule a free consultation with one of our experts by clicking HERE.
Hi Dee How
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February 19, 2020
thought-leadership
thought-leadership
For ages, ad-buying firms offered one strategy to advertisers for reaching the right viewers: targeting based on predicted demographic, behavioral or psychographic metrics. This strategy has its shortcomings, however, and advances in measurement of actual responses mean advertisers should reevaluate the importance placed on predictive targeting in favor of a measurement-based testing strategy to identify the best targets. A predictive targeting strategy uses intuition or research to identify the ideal customer and goes all-in placing ads on channels favored by those customers, but the strategy has multiple failure points. The ability to accurately measure response results of ad placements means marketers can instead employ a testing strategy that involves rudimentary assumptions about the ideal customer, placing a small test budget on the ads, then analyzing the results to determine the way forward. The strategies aren’t mutually exclusive; advertisers would be smart to work with ad buyers that do some of each and make a cost-benefit analysis as to just how much targeting is worthwhile. On the benefit side of the equation, targeting saves you money, in theory, by serving ads only to those interested in your products; as such, you place ads only where you expect they will perform well. On the cost side of the equation there are fees for purchasing research or data from third parties to make the targeting estimations. In addition, targeting alone will not let you know if you’ve hit the mark and it’s a costly mistake if recurring ads reach the wrong audience unbeknownst to the buyer. A measurement-based testing approach fills in the gaps by getting to data that’s beyond the reach of a targeting-only methodology. Not only do you gain confirmation about where ads are working and not working, but it’s often the case that you find previously unknown audiences that a targeting strategy would have missed. Providers who use a measurement-based testing approach compare actual response data from your placements against each other. Then the firm measures how effective those ads were. You learn more than just what works or doesn’t; after testing, you can distinguish great markets from merely good ones, and good from mediocre. This information is then folded back into the buying process to optimize placements where audience response was best for the buck. When done properly, a measurement-based testing approach has significant cost savings over an approach based purely on targeting. Because you use small budgets for testing, you only lose money on the test ads that don’t work out. For those tests that do work out, the benefits of that performance can be obtained again and again until a shift in audience response is detected — a shift that may not be detected without this strategy in place. AUDIENCES MOVE. TESTING HELPS YOU FOLLOW THEM. This last point is a significant advantage of a measurement-based testing approach. It’s not easy to tell who’s watching the ads within a particular household or, in the case of streaming, on a particular account. And as the number of channels grows, viewers have more choices and can customize their watch profiles. Target audiences can splinter or drift to other venues. It’s also increasingly difficult to predict what your customers will watch over time. To tell if ads are still landing on their targets, marketers must repeat the research, test conversion, or both. If ad buyers continuously measure response to actual ad placements, they can very quickly shift investment to match the response profiles of the audiences. If you are only targeting, you may miss these shifts in response altogether. TEST SMALL. SCALE ON WHAT PERFORMS WELL. The commitment to testing lets you take small, healthy risks. You may pay for some ads that turn out to be low performing. You may also strike gold where you would not have expected success. The truth comes out in the actual measurement of response; a predictive targeting strategy cannot uncover that. The ability to precisely measure ad performance changes the game and those who are employing testing strategies based on response measurement are gaining significant value while skirting the costs of the old way of doing things.
Test or Target? To Find Your TV Audiences, Do Both
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February 19, 2020
thought-leadership
thought-leadership
By: Oxford Road BY BRAD GEVING, HEAD OF MEDIA BUYING & OPS, TATARI For ages, ad-buying firms offered one strategy to advertisers for reaching the right viewers: targeting based on predicted demographic, behavioral or psychographic metrics. This strategy has its shortcomings, however, and advances in measurement of actual responses mean advertisers should reevaluate the importance placed on predictive targeting in favor of a measurement-based testing strategy to identify the best targets. A predictive targeting strategy uses intuition or research to identify the ideal customer and goes all-in placing ads on channels favored by those customers, but the strategy has multiple failure points. The ability to accurately measure response results of ad placements means marketers can instead employ a testing strategy that involves rudimentary assumptions about the ideal customer, placing a small test budget on the ads, then analyzing the results to determine the way forward. The strategies aren’t mutually exclusive; advertisers would be smart to work with ad buyers that do some of each and make a cost-benefit analysis as to just how much targeting is worthwhile. On the benefit side of the equation, targeting saves you money, in theory, by serving ads only to those interested in your products; as such, you place ads only where you expect they will perform well. On the cost side of the equation there are fees for purchasing research or data from third parties to make the targeting estimations. In addition, targeting alone will not let you know if you’ve hit the mark and it’s a costly mistake if recurring ads reach the wrong audience unbeknownst to the buyer. A measurement-based testing approach fills in the gaps by getting to data that’s beyond the reach of a targeting-only methodology. Not only do you gain confirmation about where ads are working and not working, but it’s often the case that you find previously unknown audiences that a targeting strategy would have missed. Providers who use a measurement-based testing approach compare actual response data from your placements against each other. Then the firm measures how effective those ads were. You learn more than just what works or doesn’t; after testing, you can distinguish great markets from merely good ones, and good from mediocre. This information is then folded back into the buying process to optimize placements where audience response was best for the buck. When done properly, a measurement-based testing approach has significant cost savings over an approach based purely on targeting. Because you use small budgets for testing, you only lose money on the test ads that don’t work out. For those tests that do work out, the benefits of that performance can be obtained again and again until a shift in audience response is detected — a shift that may not be detected without this strategy in place. AUDIENCES MOVE. TESTING HELPS YOU FOLLOW THEM. This last point is a significant advantage of a measurement-based testing approach. It’s not easy to tell who’s watching the ads within a particular household or, in the case of streaming, on a particular account. And as the number of channels grows, viewers have more choices and can customize their watch profiles. Target audiences can splinter or drift to other venues. It’s also increasingly difficult to predict what your customers will watch over time. To tell if ads are still landing on their targets, marketers must repeat the research, test conversion, or both. If ad buyers continuously measure response to actual ad placements, they can very quickly shift investment to match the response profiles of the audiences. If you are only targeting, you may miss these shifts in response altogether. TEST SMALL. SCALE ON WHAT PERFORMS WELL. The commitment to testing lets you take small, healthy risks. You may pay for some ads that turn out to be low performing. You may also strike gold where you would not have expected success. The truth comes out in the actual measurement of response; a predictive targeting strategy cannot uncover that. The ability to precisely measure ad performance changes the game and those who are employing testing strategies based on response measurement are gaining significant value while skirting the costs of the old way of doing things.
TEST OR TARGET? TO FIND YOUR TV AUDIENCES, DO BOTH
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February 12, 2020
thought-leadership
thought-leadership
As a Strategy Lead at Oxford Road, there is nothing quite as rewarding as bringing a client onto a new marketing channel and shattering their performance goals. It’s intoxicating. During my time here, I’ve been fortunate enough to be in the pilot’s seat as we skyrocketed offline advertising campaigns from small test flights into six and seven-figure-per-month performance marketing machines in a matter of months. While not all campaigns I’ve led have generated this kind of stratospheric growth, I’ve seen far more winners than losers. Success aside, it’s part of the human condition to dwell on failure, and there’s one campaign from years ago that haunts me to this day — a Podcast test that crashed and burned at take-off. It’s said that success has many fathers, and failure is an orphan. On this campaign, like a reluctant guest on The Jerry Springer Show, the paternity test came in and it turns out this baby was mine. While the reasons for failure were not a result of negligence or malpractice, in hindsight, there were at least five points that directly impacted the success of the campaign. As it stands, the client has the perception that offline advertising doesn’t work for them (they could be right, but we’ll never know for sure). Below I’ve detailed every mistake I made and shared what I would do now if I could turn back time.  My team and I launched the campaign in question on the heels of a few monumental wins in the Podcast space. I felt invincible. Perhaps in my cockiness, I failed to realize we were setting up this new account for failure. The stage was set as follows: The client’s product category was crowded  We didn’t push hard enough for a proper attribution survey  We allowed the client to dictate copy decisions against our better judgement without pushing back  Podcast hosts refused to try the product and we proceeded anyway The overall test budget was too small and the client put too many restrictions on the content NAVIGATING A CROWDED CATEGORY Success is easier to find when you bring a completely new category to the marketplace. But when you’re 3rd, 4th, or in this case, 7th to market, it’s harder to stand out amongst the crowd. When you find yourself in a list of “me too’s”, you must find a distinct point of differentiation. Marketing guru Jack Trout defined this as the “Differentiating Idea” in his 2000 book Differentiate or Die. In short, the “Differentiating Idea” is having a simple concept that separates you from your competition. The classic example is the real-life “It’s Toasted” campaign for Lucky Strike, fictionally re-created on the TV show MadMen. In the show, Creative Director Don Draper uncovers something that everyone else was doing but not mentioning in their advertising. The agency helped the client create their “Differentiating Idea”. Had I been able to do it all over again, I would have fought like hell to uncover a true “Differentiating Idea” for this client. As it stands, they were one of more than a half dozen competitors in the space saying the same exact thing to the same people. The result was a campaign that didn’t stand out in any way, and ultimately didn’t hit the client’s KPI goals.  THE IMPORTANCE OF ATTRIBUTION AND A STRONG OFFER Unless you’re providing an unbelievable offer, results typically indicate that 10% – 50% of people will actually jump through the attribution hoops us marketers put forth (i.e. vanity URLs and promo codes). The better your offer, the higher the percentage of total response will be directly attributed. I use the hypothetical analogy of a car dealer that said, “anyone who shows up to our dealership this week and remembers the special password gets a free car”. In this example, it’s safe to say that close to 100% of the respondents would remember the password. This particular campaign launched before the days of pixel-tracking on Podcast. While this new method of attribution is still in its infancy, pixel-tracking is filling in the gaps that may have helped this client see the large number of customers who responded to their ads without using vanity URLs or promo codes.  At Oxford Road, calculating the indirect response of a campaign without the use of tracking pixels has traditionally been accomplished using a post-purchase survey. Not only did the client in question not have the ability to implement a post-purchase survey, but the offer they advertised was the same as what customers would get going to the main site. Therefore, the trackable visits from the campaign was likely much lower than what the campaign actually drove, but we couldn’t prove it. If you don’t have your attribution methodology in place to account for the total universe of respondents, you’re dead in the water. If I could do it again, I would have laid down on the train tracks to make sure the campaign’s KPIs were either adjusted accordingly, or that a proper attribution path was implemented. CLIENTS SHOULDN’T WRITE COPY They say “the client is always right”. The truth is, they’re usually wrong — especially when it comes to their advertising copy. At Oxford Road, we evaluate the elements that must be present in a performance marketing ad using our proprietary measurement tool, Audiolytics™. Our tool brings objectivity and clarity to our client’s message, using a binary evaluation methodology which includes an expert review of 9 key components and 71 key data points — or subcomponents — to ensure optimal messaging design resulting in enhanced performance.  We strive to have every ad we put on air achieve an Audiolytics™ score of at least 90 out of a possible 100, but this one fell far short. We’ve already identified that the client wouldn’t provide an offer that was commensurate to what they were offering on their main site (missing Audiolytics™ Key Component 6: Offer). Missing a key component like “Offer” alone is problematic enough, but it gets worse. This client insisted on writing their own version of the podcast script in such a way that it could never achieve a passing Audiolytics™ grade. Their version of the copy missed an additional key component (Scarcity) and lacked several subcomponents. Despite pushing back, the client ultimately had their way. Perhaps I was overly optimistic, but in Podcast, even sub-par creative can work if the hosts really get behind the product they’re selling. If we could manage to get the hosts to rally around this client’s product, we could save this test…or so I thought. HOST ENDORSEMENTS NEED TO BE AUTHENTIC The magic of Podcast advertising happens when the show host gives an authentic endorsement of how they’re using the product or service and communicates to their listeners on why they should try it too. We generally accomplish this by sending the host free product and conducting onboarding calls with every host to discuss ways the hosts can communicate their experience with their listeners. With this campaign, the product required a little extra work on the host’s behalf in order to actually use it — there was no way around it. While I believed the hosts genuinely intended to do the homework, they ultimately never followed through and we were left with flat reads. The lesson here is that if the hosts aren’t into what you’re selling, you may need to find new hosts. Bonus note — if hosts aren’t willing to do a little work to get your product or service for free, perhaps you need to rethink your business model. A PODCAST TEST NEEDS TO BE DIVERSIFIED While it may have been possible years ago to run a test campaign on just a few proven podcasts and get a quick read on performance, the current landscape requires a more diverse approach. Now, with over 700,000 podcasts available and new genres and subgenres popping up every week, the podcast space is more nuanced than ever. While this is great for those of us who listen to podcasts, it presents a challenge for marketers. To add insult to injury, this client had specific mandates on which shows we could and could not buy, and a very limited budget. No political podcasts. No comedy podcasts. And we must avoid any show that may curse during the entire show. The result? We were launching a campaign with both arms tied behind our back. We had a test that was too small, on a handful of podcasts that fit within the client’s tiny budget and criteria. Given the opportunity to do it all over again, I would advocate for a larger testing budget that would allow us to test a wider array of podcasts across multiple genres so we could find pockets of success. Unfortunately, we didn’t have that chance.  LESSON LEARNED And there you have it — a recipe for failure in advertising, but I have to come clean. The truth is this “client” is actually an amalgamation of a few advertisers I’ve had over the past 7+ years here at Oxford Road. These things did happen, just not all at the same time with the same client (I’m sure if I let one client break all of these rules on one campaign, I wouldn’t have a job). Let the lessons learned from “my worst Podcast campaign” serve as a cautionary tale — any single one of these issues could send your podcast test off the rails and should be avoided at all costs. Happy podcasting!
Autopsy of a Failed Campaign
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February 12, 2020
newsletter
newsletter
By: Kyle Jelinek As a Strategy Lead at Oxford Road, there is nothing quite as rewarding as bringing a client onto a new marketing channel and shattering their performance goals. It’s intoxicating. During my time here, I’ve been fortunate enough to be in the pilot’s seat as we skyrocketed offline advertising campaigns from small test flights into six and seven-figure-per-month performance marketing machines in a matter of months. While not all campaigns I’ve led have generated this kind of stratospheric growth, I’ve seen far more winners than losers. Success aside, it’s part of the human condition to dwell on failure, and there’s one campaign from years ago that haunts me to this day — a Podcast test that crashed and burned at take-off. It’s said that success has many fathers, and failure is an orphan. On this campaign, like a reluctant guest on The Jerry Springer Show, the paternity test came in and it turns out this baby was mine. While the reasons for failure were not a result of negligence or malpractice, in hindsight, there were at least five points that directly impacted the success of the campaign. As it stands, the client has the perception that offline advertising doesn’t work for them (they could be right, but we’ll never know for sure). Below I’ve detailed every mistake I made and shared what I would do now if I could turn back time.  My team and I launched the campaign in question on the heels of a few monumental wins in the Podcast space. I felt invincible. Perhaps in my cockiness, I failed to realize we were setting up this new account for failure. The stage was set as follows: The client’s product category was crowded  We didn’t push hard enough for a proper attribution survey  We allowed the client to dictate copy decisions against our better judgement without pushing back  Podcast hosts refused to try the product and we proceeded anyway The overall test budget was too small and the client put too many restrictions on the content NAVIGATING A CROWDED CATEGORY Success is easier to find when you bring a completely new category to the marketplace. But when you’re 3rd, 4th, or in this case, 7th to market, it’s harder to stand out amongst the crowd. When you find yourself in a list of “me too’s”, you must find a distinct point of differentiation. Marketing guru Jack Trout defined this as the “Differentiating Idea” in his 2000 book Differentiate or Die. In short, the “Differentiating Idea” is having a simple concept that separates you from your competition. The classic example is the real-life “It’s Toasted” campaign for Lucky Strike, fictionally re-created on the TV show MadMen. In the show, Creative Director Don Draper uncovers something that everyone else was doing but not mentioning in their advertising. The agency helped the client create their “Differentiating Idea”. Had I been able to do it all over again, I would have fought like hell to uncover a true “Differentiating Idea” for this client. As it stands, they were one of more than a half dozen competitors in the space saying the same exact thing to the same people. The result was a campaign that didn’t stand out in any way, and ultimately didn’t hit the client’s KPI goals.  THE IMPORTANCE OF ATTRIBUTION AND A STRONG OFFER Unless you’re providing an unbelievable offer, results typically indicate that 10% – 50% of people will actually jump through the attribution hoops us marketers put forth (i.e. vanity URLs and promo codes). The better your offer, the higher the percentage of total response will be directly attributed. I use the hypothetical analogy of a car dealer that said, “anyone who shows up to our dealership this week and remembers the special password gets a free car”. In this example, it’s safe to say that close to 100% of the respondents would remember the password. This particular campaign launched before the days of pixel-tracking on Podcast. While this new method of attribution is still in its infancy, pixel-tracking is filling in the gaps that may have helped this client see the large number of customers who responded to their ads without using vanity URLs or promo codes.  At Oxford Road, calculating the indirect response of a campaign without the use of tracking pixels has traditionally been accomplished using a post-purchase survey. Not only did the client in question not have the ability to implement a post-purchase survey, but the offer they advertised was the same as what customers would get going to the main site. Therefore, the trackable visits from the campaign was likely much lower than what the campaign actually drove, but we couldn’t prove it. If you don’t have your attribution methodology in place to account for the total universe of respondents, you’re dead in the water. If I could do it again, I would have laid down on the train tracks to make sure the campaign’s KPIs were either adjusted accordingly, or that a proper attribution path was implemented. CLIENTS SHOULDN’T WRITE COPY They say “the client is always right”. The truth is, they’re usually wrong — especially when it comes to their advertising copy. At Oxford Road, we evaluate the elements that must be present in a performance marketing ad using our proprietary measurement tool, Audiolytics™. Our tool brings objectivity and clarity to our client’s message, using a binary evaluation methodology which includes an expert review of 9 key components and 71 key data points — or subcomponents — to ensure optimal messaging design resulting in enhanced performance.  We strive to have every ad we put on air achieve an Audiolytics™ score of at least 90 out of a possible 100, but this one fell far short. We’ve already identified that the client wouldn’t provide an offer that was commensurate to what they were offering on their main site (missing Audiolytics™ Key Component 6: Offer). Missing a key component like “Offer” alone is problematic enough, but it gets worse. This client insisted on writing their own version of the podcast script in such a way that it could never achieve a passing Audiolytics™ grade. Their version of the copy missed an additional key component (Scarcity) and lacked several subcomponents. Despite pushing back, the client ultimately had their way. Perhaps I was overly optimistic, but in Podcast, even sub-par creative can work if the hosts really get behind the product they’re selling. If we could manage to get the hosts to rally around this client’s product, we could save this test…or so I thought. HOST ENDORSEMENTS NEED TO BE AUTHENTIC The magic of Podcast advertising happens when the show host gives an authentic endorsement of how they’re using the product or service and communicates to their listeners on why they should try it too. We generally accomplish this by sending the host free product and conducting onboarding calls with every host to discuss ways the hosts can communicate their experience with their listeners. With this campaign, the product required a little extra work on the host’s behalf in order to actually use it — there was no way around it. While I believed the hosts genuinely intended to do the homework, they ultimately never followed through and we were left with flat reads. The lesson here is that if the hosts aren’t into what you’re selling, you may need to find new hosts. Bonus note — if hosts aren’t willing to do a little work to get your product or service for free, perhaps you need to rethink your business model. A PODCAST TEST NEEDS TO BE DIVERSIFIED While it may have been possible years ago to run a test campaign on just a few proven podcasts and get a quick read on performance, the current landscape requires a more diverse approach. Now, with over 700,000 podcasts available and new genres and subgenres popping up every week, the podcast space is more nuanced than ever. While this is great for those of us who listen to podcasts, it presents a challenge for marketers. To add insult to injury, this client had specific mandates on which shows we could and could not buy, and a very limited budget. No political podcasts. No comedy podcasts. And we must avoid any show that may curse during the entire show. The result? We were launching a campaign with both arms tied behind our back. We had a test that was too small, on a handful of podcasts that fit within the client’s tiny budget and criteria. Given the opportunity to do it all over again, I would advocate for a larger testing budget that would allow us to test a wider array of podcasts across multiple genres so we could find pockets of success. Unfortunately, we didn’t have that chance.  LESSON LEARNED And there you have it — a recipe for failure in advertising, but I have to come clean. The truth is this “client” is actually an amalgamation of a few advertisers I’ve had over the past 7+ years here at Oxford Road. These things did happen, just not all at the same time with the same client (I’m sure if I let one client break all of these rules on one campaign, I wouldn’t have a job). Let the lessons learned from “my worst Podcast campaign” serve as a cautionary tale — any single one of these issues could send your podcast test off the rails and should be avoided at all costs. Happy podcasting!
AUTOPSY OF A FAILED CAMPAIGN
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February 5, 2020
thought-leadership
thought-leadership
The ads in this year’s Super Bowl lived up to the day’s name. In case you missed it, 02/02/2020 was both a palindrome AND Groundhogs Day. The total ad spend, an estimated $435 Million, was a 29% increase over last year. But the advertisements (much like those in most Super Bowls) said little and relied on less, with sophomoric humor, sentimentality, and nostalgia continuing to test the premise that feelings = sales. Most people only remember one or two standout ads since the last time the Kansas City Chiefs were in the big game 50 years ago, despite the thousands produced and billions of media dollars spent. There were simply no ads this year that anyone will be talking about in years to come, let alone next week. In fact, only half an hour after the game, none of the commercials were in the top ten trending topics on Twitter. The Super Bowl is NOT the place people want to hear a political statement, but for the price of the advertiser’s admission coming in at $5.6 Million for 30 seconds, you’d better make some kind of statement. Instead, this year was just meh. In fact, the ad that scored the highest on the USA Today Ad Meter, Jeep’s “Groundhog Day” spot, received the second lowest rating of a top spot in the Ad Meter’s history, scoring an unimpressive 7.01 out of 10. At Oxford Road, we adhere to our Audiolytics™ message framework when crafting a strong statement for our advertisers, which is comprised of Nine Key Components and Seventy-One Subcomponents. According to our analysis, none of the ads in the big game this year came close to getting everything right, but there were those that succeeded in one or two components. As such, this year’s recap will showcase the ads that did an exceptional job of communicating using at least one of the Nine Key Components. Audiolytics™ Key Component 1: Setup Description: Establish an immediate connection with a succinct powerful statement that will capture the attention of the target audience, while calling out the problem the offering solves and/or the opportunity it represents. Ad: Jeep – “Groundhog Day” Summary: What makes the Setup work so well in this ad is that by banking on the universal understanding of the classic film, “Groundhog Day”, Chrysler introduced the Jeep Gladiator as a NEW element into the seminal tale for a pretty strange holiday. Audiolytics™ Key Component 2: Value Prop Description: Introduce the offering and clearly identify its primary benefits based on the problem it solves and/or the opportunity it represents. Ad: Discover – No & Discover – Yes Summary: Discover went right after TWO legacy objections to their offering with TWO commercials separated by one commercial between them. Deceptively simple and clear. Audiolytics™ Key Component 3: Positioning Description: Write a clear description comparing the main point of difference between this offering and the status quo or leading competitors to illustrate value. Ad: Pepsi – Zero Sugar. Done Right. Summary: Get it. There is nothing quite like taking on your competition directly… Bravo Pepsi! You’ve come a long way since your big miss. Audiolytics™ Key Component 4: Demonstration Description: Write a clear description starting with something synonymous with, “Here’s how it works”. Then identify and refute common likely objections to the claim. Ad: Hyundai – Smaht Pahk Summary: Fun demonstration that plays off the one accent that won’t offend anyone. This ad also gets high marks in Set Up, Value Prop, Substantiation, and Execution. Audiolytics™ Key Component 5: Substantiation Description: Provide evidence that gives the most trustworthy reasons to believe using things like social proof, statistics, awards, reviews, earned media attention, case studies, customer stories, endorsements, experts, or any other supporting data. Ad: Michelob Ultra – Jimmy Works It Out  Summary: The Super Bowl was light on substantiation, but it usually is. The only ad that came close was Michelob Ultra, who is establishing  themselves as the “fitness beer” and backing it up with an impressively low calorie and carb stat. Audiolytics™ Key Component 6: Offer Description: Give clear items that will motivate people to go out of their way to become customers. This could include discounts, free items, gift with purchase, guarantees, etc. Ad: Olay – #makespaceforwomen & Michelob – 6 for 6-Pack Summary: It’s not clear how well these offers worked, but giving the audience a clear action they can take is a worthy goal that beats the heck out of entertaining them for 30 seconds before they forget your brand. Michelob was the superior version, as the promotion correlated directly with product sales. Audiolytics™ Key Component 7: Scarcity Description: Explain why it is urgent for someone to act soon to capitalize on the opportunity, such as offer deadlines, seasonal considerations, fears of missing out, limited supply, compounding pain of status quo, etc. Ad: Turbotax Summary: Death and taxes. There are no two activities we all participate in with better organic scarcity. Turbotax taps into this scarcity inherently, and in a fun way. Audiolytics™ Key Component 8: Path Description: Clearly detail the steps customers need to take in order to take the action being measured. Ad: Walmart Summary: This ad used many memorable characters to emphasize exactly how and where you can take advantage of Walmart’s offering. Go to their store, just like ALL your favorite characters. One caveat — two Bills does NOT excuse zero Keanus. Audiolytics™ Key Component 9: Execution Description: Writing and production of copy must enhance and not detract from components above. Ad: Hummer – Quiet Revolution Summary: By using silence, GMC not only did something creative, it demonstrated a core feature of the 2022 Hummer in a captivating way. While Audiolytics™ is our proprietary method of evaluating an ad’s potential, it ultimately comes down to the question of did it work? Alfredo Tronosco, VP of Global Brand Marketing and ROI at Kantar, spoke with Forbes about how advertisers might calculate the return on such a pricey piece of media, from immediate to future conversions and things like “reputation”. Current and potential customers aren’t the only audience advertisers might consider — they could also be thinking about employees, trade partners, and the investing community. But, whoever they are, they all appreciate a strong statement, and this year’s offerings fell short. TV Squared evaluated performance by looking at brand uplift from this year’s offering of Super Bowl ads. According to TV Squared, uplift is defined as those that drove the highest level of online response both online and through social media. Through that lens,  the winner of this year’s Super Bowl ads was Audi’s “Let it Go”.But how much of that uplift was actually for Audi? It seems logical that Disney, or even the ad’s star, Maisie Williams, may have driven viewers to the web. One thing is certain — Disney’s uplift was EVERYWHERE. From this Audi ad to Walmart’s, as well as their own ads for Black Widow and Disney Plus, The Mouse’s hand remains strong. The longer I work making ads, the more respect I have for the difficulty of making one that does everything right. When the stakes are this high, why do so many advertisers forget their ground game? We need something concrete and objective to go back to so we can check our thinking —that’s what Audiolytics™ provides. It’s the measuring stick to ensure that your message is structurally sound for maximum performance.  If you’ve got a Super Bowl spot in the works for 2021, we’d love to help you make it work.
Groundhog Day
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February 5, 2020
thought-leadership
thought-leadership
By: Oxford Road The ads in this year’s Super Bowl lived up to the day’s name. In case you missed it, 02/02/2020 was both a palindrome AND Groundhogs Day. The total ad spend, an estimated $435 Million, was a 29% increase over last year. But the advertisements (much like those in most Super Bowls) said little and relied on less, with sophomoric humor, sentimentality, and nostalgia continuing to test the premise that feelings = sales. Most people only remember one or two standout ads since the last time the Kansas City Chiefs were in the big game 50 years ago, despite the thousands produced and billions of media dollars spent. There were simply no ads this year that anyone will be talking about in years to come, let alone next week. In fact, only half an hour after the game, none of the commercials were in the top ten trending topics on Twitter. The Super Bowl is NOT the place people want to hear a political statement, but for the price of the advertiser’s admission coming in at $5.6 Million for 30 seconds, you’d better make some kind of statement. Instead, this year was just meh. In fact, the ad that scored the highest on the USA Today Ad Meter, Jeep’s “Groundhog Day” spot, received the second lowest rating of a top spot in the Ad Meter’s history, scoring an unimpressive 7.01 out of 10. At Oxford Road, we adhere to our Audiolytics™ message framework when crafting a strong statement for our advertisers, which is comprised of Nine Key Components and Seventy-One Subcomponents. According to our analysis, none of the ads in the big game this year came close to getting everything right, but there were those that succeeded in one or two components. As such, this year’s recap will showcase the ads that did an exceptional job of communicating using at least one of the Nine Key Components. _________________________________________________________________________ Audiolytics™ Key Component 1: Setup Description: Establish an immediate connection with a succinct powerful statement that will capture the attention of the target audience, while calling out the problem the offering solves and/or the opportunity it represents. Ad:Jeep – “Groundhog Day” Summary: What makes the Setup work so well in this ad is that by banking on the universal understanding of the classic film, “Groundhog Day”, Chrysler introduced the Jeep Gladiator as a NEW element into the seminal tale for a pretty strange holiday. _________________________________________________________________________ Audiolytics™ Key Component 2: Value Prop Description: Introduce the offering and clearly identify its primary benefits based on the problem it solves and/or the opportunity it represents. Ad: Discover – No & Discover – Yes Summary: Discover went right after TWO legacy objections to their offering with TWO commercials separated by one commercial between them. Deceptively simple and clear. _________________________________________________________________________ Audiolytics™ Key Component 3: Positioning Description: Write a clear description comparing the main point of difference between this offering and the status quo or leading competitors to illustrate value. Ad: Pepsi – Zero Sugar. Done Right. Summary: Get it. There is nothing quite like taking on your competition directly… Bravo Pepsi! You’ve come a long way since your big miss. _________________________________________________________________________ Audiolytics™ Key Component 4: Demonstration Description: Write a clear description starting with something synonymous with, “Here’s how it works”. Then identify and refute common likely objections to the claim. Ad: Hyundai – Smaht Pahk Summary: Fun demonstration that plays off the one accent that won’t offend anyone. This ad also gets high marks in Set Up, Value Prop, Substantiation, and Execution. _________________________________________________________________________ Audiolytics™ Key Component 5: Substantiation Description: Provide evidence that gives the most trustworthy reasons to believe using things like social proof, statistics, awards, reviews, earned media attention, case studies, customer stories, endorsements, experts, or any other supporting data. Ad: Michelob Ultra – Jimmy Works It Out  Summary: The Super Bowl was light on substantiation, but it usually is. The only ad that came close was Michelob Ultra, who is establishing  themselves as the “fitness beer” and backing it up with an impressively low calorie and carb stat. _________________________________________________________________________ Audiolytics™ Key Component 6: Offer Description: Give clear items that will motivate people to go out of their way to become customers. This could include discounts, free items, gift with purchase, guarantees, etc. Ad: Olay – #makespaceforwomen & Michelob – 6 for 6-Pack Summary: It’s not clear how well these offers worked, but giving the audience a clear action they can take is a worthy goal that beats the heck out of entertaining them for 30 seconds before they forget your brand. Michelob was the superior version, as the promotion correlated directly with product sales. ________________________________________________________________________ Audiolytics™ Key Component 7: Scarcity Description: Explain why it is urgent for someone to act soon to capitalize on the opportunity, such as offer deadlines, seasonal considerations, fears of missing out, limited supply, compounding pain of status quo, etc. Ad: Turbotax Summary: Death and taxes. There are no two activities we all participate in with better organic scarcity. Turbotax taps into this scarcity inherently, and in a fun way. ________________________________________________________________________ Audiolytics™ Key Component 8: Path Description: Clearly detail the steps customers need to take in order to take the action being measured. Ad: Walmart Summary: This ad used many memorable characters to emphasize exactly how and where you can take advantage of Walmart’s offering. Go to their store, just like ALL your favorite characters. One caveat — two Bills does NOT excuse zero Keanus. _________________________________________________________________________ Audiolytics™ Key Component 9: Execution Description: Writing and production of copy must enhance and not detract from components above. Ad: Hummer – Quiet Revolution Summary: By using silence, GMC not only did something creative, it demonstrated a core feature of the 2022 Hummer in a captivating way. _________________________________________________________________________ While Audiolytics™ is our proprietary method of evaluating an ad’s potential, it ultimately comes down to the question of did it work? Alfredo Tronosco, VP of Global Brand Marketing and ROI at Kantar, spoke with Forbes about how advertisers might calculate the return on such a pricey piece of media, from immediate to future conversions and things like “reputation”. Current and potential customers aren’t the only audience advertisers might consider — they could also be thinking about employees, trade partners, and the investing community. But, whoever they are, they all appreciate a strong statement, and this year’s offerings fell short. TV Squared evaluated performance by looking at brand uplift from this year’s offering of Super Bowl ads. According to TV Squared, uplift is defined as those that drove the highest level of online response both online and through social media. Through that lens,  the winner of this year’s Super Bowl ads was Audi’s “Let it Go”. But how much of that uplift was actually for Audi? It seems logical that Disney, or even the ad’s star, Maisie Williams, may have driven viewers to the web. One thing is certain — Disney’s uplift was EVERYWHERE. From this Audi ad to Walmart’s, as well as their own ads for Black Widow and Disney Plus, The Mouse’s hand remains strong. The longer I work making ads, the more respect I have for the difficulty of making one that does everything right. When the stakes are this high, why do so many advertisers forget their ground game? We need something concrete and objective to go back to so we can check our thinking —that’s what Audiolytics™ provides. It’s the measuring stick to ensure that your message is structurally sound for maximum performance.  If you’ve got a Super Bowl spot in the works for 2021, we’d love to help you make it work.
GROUNDHOG DAY
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January 30, 2020
newsletter
newsletter
By Roy H. Williams The prevailing wisdom in marketing is that the more targeted your campaign, the more efficient it will be. In this week’s Influencer, we turn to Roy H. Williams (The Wizard of Ads) to make a case for why this isn’t always true, and may actually be preventing your business’ long-term growth.  Good decisions come from experience. Experience comes from bad decisions. Bad decisions aren’t made because a person is stupid. Bad decisions are often the result of logic. The first thing experience will teach you is, “Not everything logical is true.” Logic among advertising professionals says, “Always target the right customer.” But if you embrace that premise, you will gravitate to online marketing because it allows you to reach specific types of people, track results, gather data, and hold your ad budget accountable. you will spend too much money to reach too few people. you will see your advertising efficiency decrease, not increase, as you grow. you will fail to become widely known. Alex Iskold is not an advertising professional. Alex blogs about startups and venture capital as the Managing Director of Techstars. He was previously the founder and CEO of Information Laboratory, which was acquired by IBM, and Chief Architect at DataSynapse, which was acquired by TIBCO. In other words, Alex is a tech guy. His home page bio says “An engineer by training, Alex has deep passion and appreciation for startups, digital products and elegant code. He likes running, yoga, complex systems, Murakami books and red wine. Not necessarily in that order and not necessarily all together. He blogs about startups and venture capital at http://alexiskold.net ” Recently, he wrote, “2019 was the year when VCs and startup founders soured on paid acquisition. Contrary to what most thought a few years back, CAC (Cost of Acquiring a Customer) didn’t go down as many D2C (Direct-to-Consumer) startups scaled. The costs instead went up.” “The explosion of D2C brands and mega rounds of funding led to massive amounts of capital deployed into advertising. All this cash flooded Facebook, Instagram and other social channels, and bid up the costs of Google ads. We’ve heard that these channels have become saturated, and that the companies are seeing diminishing returns on spending additional advertising dollars.” “We also heard that consumer’s attention has become fragmented and that, combined with increasing competition for eyeballs from the brands and saturation of the channels, has led to increases in CAC (Cost of Acquiring a Customer).” “While all of this is absolutely true, this is only 1/2 of the story.” “Why startups struggle to scale: The reality is that unless you have strong word of mouth, you are forced to spend money to grow your customer base. And that relationship between the spend and the growth is linear. The more you spend on marketing and advertising the more customers you get. On the surface it sounds great, but if and when you dial down your spend – your growth stops.” Mass media includes television, radio, and outdoor, each of which is shockingly affordable when compared to the cost of paid, online advertising. I have a number of friends who own large, online companies that sell millions of dollars per month – Direct to Consumer – around the world. The average brick-and-mortar business invests 5% to 10% of topline sales into advertising. My buddies who own D2C online companies are spending 30% to 35%. The logical criticism of mass media is best summarized in a statement that has been aimed at me hundreds of times by promoters of online targeting, “You’re using a shotgun, but I’m using a rifle with a scope.” But the shotgun vs. rifle argument assumes that the costs are reasonably equal. But the simple truth is that you can reach thousands of untargeted people for the price of one, targeted person. And among those thousands of untargeted influencers will be not just one, but several of the people you would have targeted. The familiarity you win and the reputation you gain and the word-of-mouth you trigger by reaching all those untargeted influencers will be yours at no extra charge. But if you leverage your budget into local, mass media, you will feel certain that you’ve made a mistake during the early months when you’re not seeing significant results. you will experience a time when your rocket ship finally begins accelerating, if you don’t chicken out. We call this window “breakthrough.” you will see your advertising efficiency increase, year after year, as you grow. you will become widely known.
THE FORK IN THE ROAD ON THE WAY TO THE TRUTH
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January 22, 2020
thought-leadership
thought-leadership
When a podcast works for a client, we lock it in for the year (or longer if they let us). But the question is always asked, “if we advertise on a podcast so regularly, won’t we oversaturate the audience?” While the simple answer of watching the performance on any given show over time and optimizing accordingly is acceptable, data shows that podcasts may have much longer shelf-lives than one may think. Let’s say a network reports 100,000 downloads per episode for ”The Giles’s Cheesy Nugget Podcast”. These 100,000 downloads are NOT the same 100k people every week because not all listeners will download the next episode. Assuming the overall download number stays the same each week, the size of the total audience a podcast reaches is much larger than the downloads reported. People stop listening to shows and new listeners take their place. By estimating the amount of audience reach of a podcast over time, we can project the amount of incremental reach in any given week. Recently, we have been able to make some simple projections of how the original audience decays (“audience retention”) using data published by a network partner. The data suggests, for example, that approximately 20% of the listeners in a given week will NOT download the show following week. Our best estimate of the decay is shown in the following images: As the number of original listeners declines, the number of new listeners increases as shown in the graph below.  Based on this data, a show with 100k downloads will reach over 180k people within a given year. This is one of the reasons why separating podcast integrations across multiple weeks may work so well for advertisers. For example, let’s say you advertise on a podcast once every three weeks. When you advertise again in week 4, an estimated 42% of the audience is BRAND NEW! By the time you run your next insertion, another 14% of the audience is also new. Again, this data is assuming the total audience is flat—a conservative assumption in many cases at a time of rapid growth in the space. However, two drops in a 100k download show doesn’t mean 100k people have had 2 ad exposures. Since about 20% of the 100k are new listeners (20% have dropped out from the first week), you have 200k impressions and 120k audience = an average frequency of around 1.7 per listener. The actual amount of ad frequency will depend on how frequently you run ads as illustrated in the charts below. Based on this data, to generate 3 ad exposures (on average) you’d need to run 9 weeks at a frequency of every other week (i.e. your 5th insertion). So if you’re running on a podcast at the recommended frequency of every 3 weeks, after an entire year, the average listener has only been exposed to your ad 6 times!  The implications are huge.  First, it’s unlikely that you’re oversaturating the audience of a particular show. A decline in performance is more likely due to other factors such as audience mismatching, rate increases, or decline in overall listenership. But even if you have hit a point of oversaturation and are seeing diminishing returns, spacing out your flighting or taking a short month or two hiatus from a show may give it a good chance of working again. Second, given its relatively low average frequency, podcast creative doesn’t need to be refreshed as often as higher frequency mediums like radio.   Third, the data suggests that the industry may want to rethink how we look at CPMs, given the reach is not truly equal to the downloads. We could look at metrics like cost-per-thousand-reached, for example, but ultimately, you’re getting more than you pay for.  Finally, when planning your podcast campaign or evaluating performance, consider the fact that you’re not bombarding listeners with your message nearly as often as you think, and your message is reaching far more people. 
Are You Oversaturating Podcasts?
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January 15, 2020
thought-leadership
thought-leadership
Last week, we looked at the first 10 of our top 20 Predictions for 2020. Today, we offer the dramatic conclusion to our two-part series with 10 more! Prediction #11: You’re Going to Start Feeling Stupid for Not Having a Voice App Did I mention Smart Speakers yet? There is real research suggesting that there is an $80B market for Voice Commerce. That’s 80,000,000,000. By next year, there will be more Smart Speaker usage than tablets. By 2025, 75% of households will have a smart speaker.   Pro Tip: Time to get your Geocities version of a voice app (think of it as an audio website). We don’t do this as a core competency, but we can make some referrals. Prediction #12: People Start to Calm Down About Podcast I’ve been talking about them since 2006 and frankly, I’m getting sick of it. No, I’m not tired of the industry and I think podcasts are awesome. But I’m so sick of the hype. The channel needed it to graduate from an obscure, edgy fringe player that could mint royalty of brands who were bold enough to go there. It’s no longer a new idea. Today podcast is a semi-established media channel and, soon enough, people are going to drop the pretension and look for the next new thing. Pro Tip: Don’t talk about Podcast so much. That’s how these things get ruined. The space is getting gentrified enough, so leave it be and find something shinier to talk about at cocktail parties before you start looking like your mom on Facebook.  Prediction #13: Multi-Variate Testing Emerges in Audio:   You do it on your website, I hope. Facebook and Google do it for you with your ads. Audio is not even on first base here. We see people lying and saying they do it, but they don’t. We do an archaic version of it and it makes me want to die, even if it’s the best in our industry. Take heart, as new digital distribution platforms for audio emerge, they will reach critical mass so that this is more possible to execute than it has ever been. It will change because it has to change. Pro Tip:Have faith and stay tuned. Audiolytics™ is half of the solution. We are vigilantly monitoring the platform side so you don’t have to. Prediction #14: Local Podcasts Rise Nothing ever dies. Vaudeville happens every day in theaters and on TV. Telegraphs evolved into text messages and emails. Local Radio is not going away, it’s transitioning. Podcasts are being produced every day in local markets, for local markets. But it isn’t interesting yet because the numbers are so small. Remember, it’s rare for a podcast to get 1M listeners, so a big local show is nearly impossible. Terrestrial radio will have to bleed out more as local podcasts climb in downloads and work out the kinks. You will hear more about them in 2020 as smart networks will do a better job of aggregating and marketing them.  Pro Tip: Sit tight and pick your shots. Better to move slowly into these so you don’t get discouraged before the industry is ready for you. Prediction #15: Audio Stays Hot  For a while, people thought that Audio was going to drain like print. Podcasts and hep cats like Spotify and Pandora have proven it is not. According to research by Cumulus, DTC brands are over 2-3X less efficient on a cost per acquisition basis through Google and Facebook than they were 3-4 years ago. Demand gen channels like video and audio are the only way to bridge the gap. ProTip: You know you need a healthy mix of Google, Facebook, and Audio, Video (other channels on a case-by-case). But don’t treat them the same in execution and expectation. The latter requires longer time horizons, complexity in attribution, proper message and media planning. That doesn’t make them branding channels, but they do help you build your brand. In fact, I’ve seen MyPillow’s brand awareness numbers and my jaw hit the floor. Still, it takes patience, relentless optimization, and also the money—IF you’re going to do it right. Prediction #16: Multi-length Audio Coming to a Speaker Near You As a master of mindfulness (not really), I like to use Headspace. It allows me to choose my meditation based on my personal preferences and needs, then it lets me choose the length of my session so I can fit it to my time available. At some point, audio programmers will try Headspace or something like it and have the same moment of clarity. Audio content MUST adopt customized lengths according to listener preferences. We already can speed up and slow down. Length options are next on the way to a more interactive experience. Pro-Tip: When it becomes available, buy it.   Prediction #17: Subscription Audio Rises Industry folks love to dog Luminary, and even though they may be beyond redemption, they weren’t all wrong. Tim Ferriss tried to fund his podcast with donations from listeners out of the goodness of their own hearts. That didn’t work either and sponsors were rushed back in not long after the launch of the experiment. The prevailing concept will be a blend of free content and premium for a subscription. Spotify is all over this and they are right to be. The next wave of subscription audio will be specifically organized around programs and personalities more so than networks. Die-hard tribes will occasionally subscribe to personalities that are unmatched in their areas of expertise.  Pro-Tip: When you see subscription only podcasts emerge, try to sponsor them. Much like cable TV, Hulu, and many others, the right answer is a both/and approach, and some of them will learn this and let us in. Prediction #18: Overuse of the Term: “Full Stop” First I heard it in multiple meetings from people at different companies within the space of a week. Then I heard Mike Pompeo use it while talking about Iran. Where did this come from and why? I predict it’s going to keep spreading from the halls of power into literature, business and culture, unless someone does something about it. Pro-Tip: Let’s put an end to the full stop, shall we? Unless you’re using a dictaphone. Only then does it make sense. Readers of The Influencer are a powerful network, indeed. Let’s put it to good use and rid the earth of this menace before it spreads further. “Period” still works just fine. Prediction #19: Spotify overtakes Apple OK, I know. It may have already happened. But as pointed out by The Influencer, we will soon see how Spotify has the responsibility to match the power. Targeting is a wonderful thing, as is removal of duplication in audience counting, but let’s remember why the wild west had so many movies made about it. Something is always lost as an industry grows up.    Pro-Tip: This is further evidence of the two worlds that will exist for podcast advertisers—the new tightly controlled, dynamically inserted one and the other that is what drew us all here in the first place; baked-in live reads that run long and live forever. Tune into AM radio while you still can and listen to the spot breaks. This is the type of content that Performance Marketers will need to make peace with as brands cough up the required costs for the shiny stuff, except for what’s available at remnant pricing. Prediction #20: Automation finds its limits Programmatic, Automation, Dynamic Ad Insertion, and the further digitization of everything. These are critical developments that none of us can afford to ignore. But it has a limit. Relationships cannot be automated. Influencer marketing programs are not going away, and while many will continue seeking ways to scale for efficiency, we cannot escape that the most valuable partnerships are truly built on relationships between people, and human touch will forever be a critical asset to marketers who seek to benefit from the value of personalities as ambassadors for brands. Pro-Tip: Don’t fight it. Embrace that people are complex and require non-scalable interaction. Choose Influencers who can make a larger impact on your brand than any platform and nurture the relationship. It is worth the time to lean in and engage.
Welcome to the 20's! Here's What Happens Next — Part II
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January 15, 2020
thought-leadership
thought-leadership
By: Oxford Road Last week, we looked at the first 10 of our top 20 Predictions for 2020. Today, we offer the dramatic conclusion to our two-part series with 10 more! Prediction #11: You’re Going to Start Feeling Stupid for Not Having a Voice App Did I mention Smart Speakers yet? There is real research suggesting that there is an $80B market for Voice Commerce. That’s 80,000,000,000. By next year, there will be more Smart Speaker usage than tablets. By 2025, 75% of households will have a smart speaker.   Pro Tip: Time to get your Geocities version of a voice app (think of it as an audio website). We don’t do this as a core competency, but we can make some referrals. Prediction #12: People Start to Calm Down About Podcast I’ve been talking about them since 2006 and frankly, I’m getting sick of it. No, I’m not tired of the industry and I think podcasts are awesome. But I’m so sick of the hype. The channel needed it to graduate from an obscure, edgy fringe player that could mint royalty of brands who were bold enough to go there. It’s no longer a new idea. Today podcast is a semi-established media channel and, soon enough, people are going to drop the pretension and look for the next new thing. Pro Tip: Don’t talk about Podcast so much. That’s how these things get ruined. The space is getting gentrified enough, so leave it be and find something shinier to talk about at cocktail parties before you start looking like your mom on Facebook.  Prediction #13: Multi-Variate Testing Emerges in Audio:   You do it on your website, I hope. Facebook and Google do it for you with your ads. Audio is not even on first base here. We see people lying and saying they do it, but they don’t. We do an archaic version of it and it makes me want to die, even if it’s the best in our industry. Take heart, as new digital distribution platforms for audio emerge, they will reach critical mass so that this is more possible to execute than it has ever been. It will change because it has to change. Pro Tip:Have faith and stay tuned. Audiolytics™ is half of the solution. We are vigilantly monitoring the platform side so you don’t have to. Prediction #14: Local Podcasts Rise Nothing ever dies. Vaudeville happens every day in theaters and on TV. Telegraphs evolved into text messages and emails. Local Radio is not going away, it’s transitioning. Podcasts are being produced every day in local markets, for local markets. But it isn’t interesting yet because the numbers are so small. Remember, it’s rare for a podcast to get 1M listeners, so a big local show is nearly impossible. Terrestrial radio will have to bleed out more as local podcasts climb in downloads and work out the kinks. You will hear more about them in 2020 as smart networks will do a better job of aggregating and marketing them.  Pro Tip: Sit tight and pick your shots. Better to move slowly into these so you don’t get discouraged before the industry is ready for you. Prediction #15: Audio Stays Hot  For a while, people thought that Audio was going to drain like print. Podcasts and hep cats like Spotify and Pandora have proven it is not. According to research by Cumulus, DTC brands are over 2-3X less efficient on a cost per acquisition basis through Google and Facebook than they were 3-4 years ago. Demand gen channels like video and audio are the only way to bridge the gap. ProTip: You know you need a healthy mix of Google, Facebook, and Audio, Video (other channels on a case-by-case). But don’t treat them the same in execution and expectation. The latter requires longer time horizons, complexity in attribution, proper message and media planning. That doesn’t make them branding channels, but they do help you build your brand. In fact, I’ve seen MyPillow’s brand awareness numbers and my jaw hit the floor. Still, it takes patience, relentless optimization, and also the money—IF you’re going to do it right. Prediction #16: Multi-length Audio Coming to a Speaker Near You As a master of mindfulness (not really), I like to use Headspace. It allows me to choose my meditation based on my personal preferences and needs, then it lets me choose the length of my session so I can fit it to my time available. At some point, audio programmers will try Headspace or something like it and have the same moment of clarity. Audio content MUST adopt customized lengths according to listener preferences. We already can speed up and slow down. Length options are next on the way to a more interactive experience. Pro-Tip: When it becomes available, buy it.   Prediction #17: Subscription Audio Rises Industry folks love to dog Luminary, and even though they may be beyond redemption, they weren’t all wrong. Tim Ferriss tried to fund his podcast with donations from listeners out of the goodness of their own hearts. That didn’t work either and sponsors were rushed back in not long after the launch of the experiment. The prevailing concept will be a blend of free content and premium for a subscription. Spotify is all over this and they are right to be. The next wave of subscription audio will be specifically organized around programs and personalities more so than networks. Die-hard tribes will occasionally subscribe to personalities that are unmatched in their areas of expertise.  Pro-Tip: When you see subscription only podcasts emerge, try to sponsor them. Much like cable TV, Hulu, and many others, the right answer is a both/and approach, and some of them will learn this and let us in. Prediction #18: Overuse of the Term: “Full Stop” First I heard it in multiple meetings from people at different companies within the space of a week. Then I heard Mike Pompeo use it while talking about Iran. Where did this come from and why? I predict it’s going to keep spreading from the halls of power into literature, business and culture, unless someone does something about it. Pro-Tip: Let’s put an end to the full stop, shall we? Unless you’re using a dictaphone. Only then does it make sense. Readers of The Influencer are a powerful network, indeed. Let’s put it to good use and rid the earth of this menace before it spreads further. “Period” still works just fine. Prediction #19: Spotify overtakes Apple OK, I know. It may have already happened. But as pointed out by The Influencer, we will soon see how Spotify has the responsibility to match the power. Targeting is a wonderful thing, as is removal of duplication in audience counting, but let’s remember why the wild west had so many movies made about it. Something is always lost as an industry grows up.    Pro-Tip: This is further evidence of the two worlds that will exist for podcast advertisers—the new tightly controlled, dynamically inserted one and the other that is what drew us all here in the first place; baked-in live reads that run long and live forever. Tune into AM radio while you still can and listen to the spot breaks. This is the type of content that Performance Marketers will need to make peace with as brands cough up the required costs for the shiny stuff, except for what’s available at remnant pricing. Prediction #20: Automation finds its limits Programmatic, Automation, Dynamic Ad Insertion, and the further digitization of everything. These are critical developments that none of us can afford to ignore. But it has a limit. Relationships cannot be automated. Influencer marketing programs are not going away, and while many will continue seeking ways to scale for efficiency, we cannot escape that the most valuable partnerships are truly built on relationships between people, and human touch will forever be a critical asset to marketers who seek to benefit from the value of personalities as ambassadors for brands. Pro-Tip: Don’t fight it. Embrace that people are complex and require non-scalable interaction. Choose Influencers who can make a larger impact on your brand than any platform and nurture the relationship. It is worth the time to lean in and engage. 1 THOUGHT ON “WELCOME TO THE 20’S! HERE’S WHAT HAPPENS NEXT – PART II” Best SEO Company says: January 22, 2020 at 12:04 pm Awesome post! Keep up the great work! Reply
WELCOME TO THE 20’S! HERE’S WHAT HAPPENS NEXT – PART II
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January 8, 2020
thought-leadership
thought-leadership
Welcome you to the new 20’s! Let’s begin the year with 20 predictions for the coming year. This week, we share the first 10… Prediction #1: The Industry Goes All-In on DAI Dynamic Ad Insertion (DAI) is often more efficient for the sellers and publishers and is arguably easier on the hosts too. But not all publishers agree, and it’ll be interesting to see how the holdouts perform and what sort of leverage they may command in a future marketplace with less spontaneity and character. People will confuse DAI with programmatic digital, which it isn’t, and the role of audience data for performance marketers (PMs) will continue to be problematic. Pro Tip: Buyer Beware. The upside of DAI is the ability for networks to actually start bonusing impressions and offer more precise targeting. So far, performance value has not justified the premiums required for targeting, and we have not seen the benefits exceed those of good old fashioned talent endorsement podcast live-reads baked in forever and ever Amen. Prediction #2: Voice is the New Internet Instead of eyes and fingers, we use ears and mouths. I feel like I’ve beaten this one to death recently, so if you haven’t been doing your subscriberly duty, you can catch up here. Pro Tip: This is not your largest, most immediate opportunity for growth, but it is going to eat everything eventually (Podcast, Radio, Streaming Audio). Make sure you own an Amazon Echo and Google Home device so you can start dabbling and familiarize yourself with the possibilities, recognizing that the technology is going to advance exponentially in the coming years. Prediction #3: Media Polarization, Advertiser Controversy Performance Marketers & DTC Brands know that their top-performing media purchases are either within or adjacent to personalities delivering opinions. This is increasingly problematic in Trump’s America, as watchdog groups like Sleeping Giants and Media Matters are policing programming—including shows that aren’t thought of as political. When a host says something that is or appears to be stupid or insensitive, advertisers are now getting caught in the crossfire. Brands increasingly face pressures to pick a side and exit advertising contracts from programs that may not reflect their personal views, but keep the lights on and help them make payroll. In the coming election year, expect this problem to get worse.  Pro Tip: Don’t get caught flatfooted when your prized podcaster delivering peak performance gets caught in the crosshairs of a spontaneous controversy over something they said. Having a point of view and an action plan in advance is key. Fortunately, The Influencer has you covered. Prediction #4: Scales Tip From Traditional to Digital Media Only last year did the number of minutes Americans spend on connected mobile devices exceed that of television. 18-34-year-olds now watch more online video than traditional. 25-54-year-olds are next. Indeed, digital domination has been a foregone conclusion for some time. But here’s the thing, digital audio and video have historically been little more than a side dish for impressions and ad dollars. With the Streaming Wars in full effect—coupled with streaming audio, connected speakers, and the digitization of podcasts—we are now beginning to hit critical mass as the available impressions for digital sponsorship become the main course. The momentum is going to start impacting business decisions in far more profound ways than we have seen in the past. Pro Tip: You already know this is happening. The question marketers need to ask is if budgets have been transitioned to match their target customers’ consumption of emerging audio and video. If not, now is the time. Prediction #5: Podcast Attribution Takes More Baby Steps We like what’s going on with Podsights, Chartable, Barometric, etc. and have been on the front lines of testing. But as we’ve all learned in our TV attribution adventures, there are no silver bullets and execution is easier to screw up than advertised. Some say attribution is like religion. Eventually, you just need to pick a side and live by faith.  Pro Tip: This is a problem that never really gets completely solved. The way to deal with this is to test the shiny new attribution offerings, but hedge your bets and don’t deactivate those archaic promo codes and vanity URLs just yet. You will find safety in running redundant models so you ease into the transition until a dominant mechanism has earned your trust. Think of the latest iterations as you do any other test, but be slow to see them as silver bullets. Someday soon, it will all be digital, and then the conversation will shift into debates about multi-touch credit assignment until the end of time.   Prediction #6: Brand Marketers Continue to Drive up Podcast Premiums Look, we’ve had a bit of a free-for-all in Podcast where PMs got to sponsor stuff they thought was cool and have it drive acquisitions far beyond what other channels produced. Then everyone hyped it up, which fueled the growth of the industry, but that growth comes at a price to early entrants. Now, for example, we have advancements like Triton Digital creating a semi-universal measurement tool and a more legitimate ranking system, then partnering with media planning and buying system, STRATA, so agencies can plan it as we do with established media. Judgment day is fast approaching where PMs are competing with brand marketers as prices increase with ease of purchase for large agencies. Our little baby podcast has grown into a teenager, and we have to accept that our relationship has to change as it now has a seat at the adult table.  Pro Tip: If you’re a PM, you have to zig where others zag. That means you need to test new platforms that are more like Podcast of 2014, but not everyone is talking about it yet. That’s why it’s a find. Sourcing the next great channel is what great agencies do, and that’s what we are doing at Oxford Road. But no, I’m not going to post those here, because such treasure maps are reserved strictly for clients.   You also need to loosen the handcuffs on your planning requirements so you don’t just buy programming that you and your team think is cool, but allow yourself to sponsor content that is proven to work and avoided by brands. Sorry folks, but this is the business we’ve chosen. Prediction #7: Brand Budgets Increase, For Now I’ve been in this industry since 2003 and never heard so many “Data-driven” brands talking about branding.  I chalk the talk up to the longest bull market in history…and it makes me fear a recession.  Don’t get it twisted, I do believe in branding and our agency is helping some performance-first clients diversify their budgets with brand objectives in mind. However, there are few PMs capable of flipping the cognitive switch and seeing through a real brand campaign. Pro Tip: Know thyself. If you’re ready to talk about branding, then you have to buy like a brand and commit budgets unencumbered by typical performance metrics. Plan your brand budget annually and don’t mess with it more than quarterly. Don’t call it “Branding” if the intent is to run a multi-week test that winds up getting judged just like a performance campaign. Branding is fun to talk about, and it could be transformative, but it takes real budget and real courage—so be ready to walk the talk. When a market correction does happen (hopefully in 2030), that will be the true test of your commitment to brand marketing. Prediction #8: Podcasts are the New Blogs This probably deserves a full article and research, but stop and think about it. Podcasts can now be produced and distributed for pennies (or for free). There are MILLIONS of them. I know how badly you want to hear the new Jiffy Lube Podcast or the rantings of your neighbors and in-laws about fields they don’t work in. With so many flavors, what is a podcast anymore, really? It’s people talking, uploaded to a web site. Come on! What we will inevitably see is an iron curtain coming down and separating the legit from the aspirational programs. Yes, there will still be millions of podcasts and you can post it for the world to hear, and you might even get them through iTunes and Spotify, but most will be walled out with the rest of the plebs.  Pro Tip: For brands, having your own podcast will be table stakes for a full-scale content-marketing strategy. Advances in search functionality will make it accessible to people who care about razor-thin target groups. But we are soon going to become comfortable with the idea that our corporate or hobbyist podcast is not going to be the new Serial. It’s effectively an audio blog, so manage expectations accordingly. Prediction #9: Koala Corps Reaches First Milestone Every day at Children’s Hospitals across the country, children who are too young to verbally advocate for themselves are left alone in bed because parents, nurses, and hospital staff cannot be available 24/7 to comfort them every time they cry. We launched The Koala Corps in 2018 to solve this problem by raising funds to hire full-time staff to run the program as willing volunteers are plentiful, but someone to vet, schedule, train and manage them are not. We believe that we will have this solved in Los Angeles in 2020.  Pro Tip: Help us achieve this first milestone by learning more and contributing here. Prediction #10: Smart Speakers Grow a Personality I’m human, ok. I want Samuel Jackson to tell me the weather and Cookie Monster to provide me with directions on Waze. But that’s not what I mean. I’m talking about must-have content, created especially for this new interactive universe. It’s not here today, but it’s coming soon. Pro Tip: Oxford Road is leading the charge on this emerging medium to provide safe passage for brands and providing play-by-play coverage via The Influencer. So keep reading vigorously every week and if you need an agency that doesn’t just take your order, but is a true thought partner helping you capitalize on these changes in the marketplace, don’t be a stranger.  This is just bursting with possibilities. Join us as we conclude our 20 predictions for 2020 in next week’s edition of The Influencer.
Welcome to the 20's! Here's What Happens Next
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December 18, 2019
newsletter
newsletter
By: Oxford Road Today we conclude the Audiolytics™ Master Class. But, as the Wizard Gandalf once said, “End? No, the journey doesn’t end here.” Rest assured, there will be more to come in 2020. For a review of where we’ve been so far, click on the links or jump down to enjoy the elucidation of the Ninth Audiolytics™ Key Component, “Execution.” Audiolytics™ Master Class Overview & Introduction Audiolytics™ Key Component #1 – Setup Audiolytics™ Key Component #2 – Value Prop Audiolytics™ Key Component #3 – Positioning Audiolytics™ Key Component #4 – Demonstration Audiolytics™ Key Component #5 – Substantiation Audiolytics™ Key Component #6, 7, and 8 – Offer, Scarcity, Path “The more you see, the less you know…” Paul David Hewson, Irish Poet I lead with this quote because creative is subjective. As subjective as each person is unique. Yes, there are many guiding principles and commonalities. But there is an X factor. We all know it. The thing that makes you YOU is the same kind of thing that makes one piece of creative stand out and be remembered over all the others. The longer I do this, the more I experience—and appreciate—this truth. “I’ve directed over 1,000 commercials and the key to repeated success is to polish the script and prep the shoot methodically. But the magic happens when you embrace chaos and random whims of inspiration. Screw the process when magic strikes. But what folks misunderstand is…you can’t disrespect the process unless you first know to respect the process.” Jordan Brady, Filmmaker, Commercial Director, and Host of the “Respect the Process” Podcast In Oxford Road’s case, the process is the Audiolytics™ formula and the final Key Component is Execution. It’s HOW you communicated everything included in the first 8 Key Components and then the fact that Execution is the LAST Audiolytics™ Key Component is very much intentional. How often is a marketing message kicked off with a little too vague definition of the business goal and then catapulted into admittedly exciting creative conversations about HOW we’re going to say it. That approach is backwards. First of all, how are you going to measure success? Then, how long do you have to get there? Once you’ve answered these questions, then determine when that will be measured. Every day? Every week? Or is your advertisement simply meant to make people aware that you exist? No matter what your answers are, the first Eight Audiolytics™ Key Components will ensure you will have all of the elements needed to make up your marketing message. Part of answering all those questions is research. Todd Lauer, VP of Brand & Creative at LendingTree, talked with me about how LendingTree’s tagline for sixteen years, “When Banks Compete, You Win” was developed. In a focus group of actual LendingTree users in 2002 a woman said, “It was kinda like, when banks compete, I win!” Start with your customer reviews, put them all in a spreadsheet and scour them for similarities and for statements like this one. Then invite a few of your customers in and just talk to them. It’s practically free and may just give you a tagline for the rest of the life of your company. Is the advertisement intended to be part of a campaign that is 60% Awareness and 40% Activation? Whatever the mix is, how long will it take you to get there? Are you attempting to raise your share of voice so as to raise your share of market? (a very good idea by the way). Or are you simply putting a message out that you believe needs to exist in the world? Are you attempting to raise consideration or simply going for a newsworthy piece of creative and don’t care what the consequences are if you put out something considered offensive by some or many? But there is something ELSE, and we all know it. Henry Ford talked about it late in his career. After making the ultimate boiler plate of boiler plate products he admitted there was something to this “style” thing. Call it chaos, call it emotion, or call it story appeal. We’ve been working on communicating with each other for a LONG time. It’s a tool as old as almost any other. At least 44,000 years in the making. To do this, we have to talk to each other in a way that is easily understood by other people living in the cave. “Want to hunt the buffalo? Go to the big magnolia tree and hang a left.” Having answers to all Eight Audiolytics™ Key Components and all Seventy One Subcomponents is critical, but…It doesn’t mean you use them ALL in every marketing message. Sometimes, you don’t need to tell a story. For Target’s LA billboard—because they’ve spent decades and billions of dollars building the brand—all they needed to do is tell the audience where they’re located.  Answering the questions within the Audiolytics™ framework equips you with everything you need based on your goals. Only then can you use the final Key Component, Execution, to… “Tell the truth, but make the truth fascinating. You know you can’t bore people into buying your product, you can only interest them into buying it.” David Ogilvy, Advertising Legend  Then, your data comes in. But, be careful. I’ve heard many a marketer claim, “We’re insanely obsessed with data.” Well, so are conspiracy theorists. When it comes to creative, make sure you’ve respected the process and answered ALL 71 Audiolytics™ Subcomponents. Then, switch off your targeting computer and use the Force to allow for the Chaos. Find the X Factor and put it in your advertisement. You know what “good” is and you know what “memorable” is, but the key to getting there is courage—so dig deep. Once you have your goal defined then it’s all in the packaging. It’s all in how the message is delivered. The quote I started this article with isn’t just by an Irish Poet, it’s a lyric in a song by U2. “The more you see, the less you know…” Bono You know who he is because he hasn’t taken his sunglasses off since the early 1990s. Because his style is unique. Because he does memorable things and even changed his name to something memorable. Here’s to the courage to be as memorable as Bono in our advertisements—so that they achieve best in market performance at maximum viable scale. Be brave. Be brave. Be brave.
AUDIOLYTICS™ KEY COMPONENT #9 – EXECUTION
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December 11, 2019
thought-leadership
thought-leadership
By: Stew Redwine Before we begin, watch Mike Lyndell take you to school on how to persuade. If you watch TV you’ve seen this ad. Every marketer I meet talks about it. But it’s never the type of ad they would be willing to make. I get it. We wouldn’t either. All that TEXT on the screen. The promo code that looks like a name tag from a job fair. The cross necklace OUTSIDE the shirt. The mustache. The over the top local car salesperson affectation. If Oxford Road had the chance to work with Mr. Lyndell on his creative I would give him examples like Dyson, Credit Sesame, or our work with LendingTree to show him how you can get the structure right AND have a style to your ad that isn’t offputting to certain audience segments. But before we throw this ad out of any serious creative conversation, keep in mind My Pillow’s revenue is reportedly $300 Million a year. I want to talk about its structure without debating the merits of the product. I count it a privilege to work at Oxford Road, where we only advertise products we believe in and would use ourselves. When it comes to My Pillow as a product, you can be the judge. But as for this ad’s structure, Audiolytics™ shall measure it’s true worth. Mr. Lyndell masterfully delivers the Nine Key Components of Audiolytics™, Oxford Road’s proprietary best-in-market message design and auditing system*. *We engineer every message we touch across 71 data points – the most comprehensive scoring system in the market – so that every Audiolytics™ certified ad drives maximum performance on every media dollar spent.  The Nine Key Components of Audiolytics™ are Setup, Value Prop, Positioning, Demonstration, Substantiation, Offer, Scarcity, Path, and Execution. Without getting lost in the minutiae of our data points, I’ll just summarize what Mr. Lyndell does in his ad and please feel free to take notes. He gets your attention, tells you about the opportunity his product presents and the pain that it solves, which is deeply felt and widely experienced. He perfectly positions his pillow against the status quo of not sleeping well AND other pillows. He then demonstrates, and demonstrates, and demonstrates—showing and telling you exactly how it works. Last but not least, he substantiates his claims (often overlooked but very important—why should anyone trust you?) and then gives you a reason to ORDER NOW! The last component of Audiolytics™ is Execution. How is the ad made? Does it’s production value add or detract from the message? What is its style? This aspect of the ad is last for a reason. It is vitally important that you know what you are saying and why, AND why it matters to your intended audience BEFORE you decide how you are going to say it. This is where many opinions might surface about the “quality” of the My Pillow ad. It feels like direct response. It feels cheesy. It feels like a Saturday Night Live spoof. It feels like Mike Lyndell is spending, by Alphonso’s count, $12 Million on this ad alone. This is only one of his 60-second ads. He has 120-second ads too. Could he dress it up and get Wally Pfister to shoot the commercial? Could he hire a big agency to tell an Epic Story like Tile? Yes. Does he need to? That’s the tens (or even hundreds) of millions of media dollar question. Would increased production spend, translating to a more tasteful ad with better polish lead to dramatically better performance? Does your ad’s style impact performance more or less than simply what you say? Let me ask you another way. Have you ever thought about buying one of his pillows? You know the answer down deep in your sleep-deprived heart. Mike Lyndell is giving you a gift akin to when Patton read Rommel’s book. Patton didn’t want to join Rommel afterward, he simply recognized he could learn from a masterful strategist no matter the source. You don’t need to make your brand look like MyPillow to sell like MyPillow. But you would do well to take a page from his structure, or ours. Click here to schedule your free Audiolytics™ assessment, and if you do really need a new pillow may we suggest Boll & Branch.
A Smart Strategy Never Looked So Stupid
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December 4, 2019
thought-leadership
thought-leadership
By: Oxford Road By Alli Romano ,When sales spike 60 percent in three weeks following an ad campaign, that’s enough to grab any marketers’ attention. After all, brands are always looking for effective ways to spur business. So, when new orders pour in, it’s cause for celebration — and investigation. This was the case for Hickies, creator of tie-free shoelaces. A notable sales boost came on the heels of a TV ad campaign. And while the company has strong sales on its website, these particular transactions came via Amazon. (Hickies are also available at physical retailers, such as Bloomingdales, Macy’s, and Von Maur.) Connecting Amazon sales to TV ads isn’t an easy correlation. Hickies was able to make the connection by working with Tatari, a boutique media buying agency and data analytics company. Tatari uses a digital media–style approach to analyzing TV ad effectiveness. Hickies’ foray into TV advertising was motivated by a desire to find new customers. Founder and chief executive officer Gaston Frydlewski says the company had used digital media so extensively that there was no room for incremental growth; he would be spending more money to reach the same consumers. He also noted that major online options, including Facebook, have become too costly. Seeking an alternative, Frydlewski turned his sights to TV. “TV offers bigger reach with less cost,” he says. “We have a brand that performs. We own the category we created and have no competition.” Although TV networks, streaming services, and video providers are steadily improving their data and attribution capabilities, Frydlewski says he wanted to see real-time reporting and data similar to digital advertising, which shows direct links between exposure and action. Hickies’ experience in online advertising and expectations made the company an ideal candidate for testing near-real-time attribution for its TV advertising. “They are very sophisticated in digital customer acquisition and they want the same experience they’ve had in digital,” says Philip Inghelbrecht, Tatari co-founder and CEO. Using Tatari’s platform — which layered Hickies’ first-party data with third-party data from numerous sources, such as Amazon, set-top boxes, streaming video services, and smart TVs — Hickies was able to establish that the sales lift was coming from the Amazon. “Attribution is always an issue and you want to make sure you’re doing things right,” Frydlewski says. “I’ve tried things in advertising that promised reach and gave me traffic, but the traffic didn’t convert. We need to make sure the traffic is going to perform.” Frydlewski says it is critical that brands pay close attention to where their customers are shopping, including Amazon. In fact, about half of all U.S. Internet users begin their online shopping searches on Amazon, according to a May 2018 Adeptmind survey. Many Hickies shoppers go online to Google and search the brand, then go to Amazon, rather than the Hickies website, Frydlewski notes. He supposes that it may be because they’re comfortable shopping on Amazon or expect to see the lowest price there. “We used to think of Amazon as complementary to our website, but now we see them as equal channels,” Frydlewski says. The data from Tatari, he adds, “has really opened our eyes.” After seeing the success that Hickies has had with TV, Inghelbrecht says he hopes other brands will embrace video advertising. TV offers an opportunity to reach a new batch of potential customers, he notes. “There’s a point in time you’ve spent so much on digital that an extra dollar doesn’t yield much improvement anymore,” he says. “When that happens, you need to find new channels. TV is a great one; there is no medium like TV that reaches 200 million people each week. TV scales really well.” Going forward, Frydlewski would like to apply similar analytics to other ad channels, including out-of-home, print, and radio: “The possibility to add new layers of technology to traditional advertising is very interesting.” –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Alli Romano is a media pro who has covered digital media, radio, and broadcast and cable TV in her MediaVillage column, “Alli on Audio,” as well as for numerous industry publications, including Inside Radio, Broadcasting & Cable, TVNewscheck.com, and Multichannel News. She has also worked as a digital producer and content manager for FoxSports.com and NBA.com, as well as a web design firm and an educational institution. While writing is her preferred medium, Alli has also voiced hundreds of radio commercials for small businesses and nonprofits in her adopted hometown of Ithaca, NY.
HOW DIGITAL EXPERTISE INFORMED HICKIES’ TV AD STRATEGY
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November 27, 2019
newsletter
newsletter
By: Oxford Road and Dan Granger with Kyle Jelinek In 1943, humanist psychologist Abraham Maslow introduced his concept of a hierarchy of needs in his paper “A Theory of Human Motivation”. This hierarchy suggests that people are motivated to fulfill basic needs before moving on to other, more advanced needs. While the true nature of motivation and fulfilling basic needs in order to live a full life has been debated long after his death, Maslow’s basic model still rings true nearly 76 years later. As I face the day-to-day grind of working through hard things with all of these humans, or worse, have to work through the limitations of my own humanity, I often remind myself that we’re all just kids in a sandbox. We guard our territories. We make things. And we get upset when someone steps into our area or isn’t playing fair. We look for an authority to hold them accountable. When we’re kids, we get what we get, and then the cement dries. If basic needs are not met, for the rest of our lives, we look to the world to make up the difference. The same needs and desires are at play when we get older. Will anyone notice how hard we are working? How good of a job we did? We worry if there’s going to be enough for us to get by, or if something unfair is going to happen. Age means very little in these matters. Sibling rivalries occur in every season of life. We see politicians in their 70’s spending millions of dollars to tell us why they are good, but the others are bad. We want to know that our bosses, friends, and family care about us; we even need the love of our customers. We long for them to believe we are special and to tell us so. As children, we had to rely on others to feel safe, for nourishment, and for survival. The deeper difference, of course, is that as adults we are no longer powerless. As basic needs are met, we rely on things like clothes, cars, and extensive vocabularies to create the perception that we are something more than just kids in a  sandbox, desperately hoping that it will all be ok. To feel we will not be forsaken. There was a time in our lives when we truly were powerless. Today we are different because we can bring these things to ourselves and satisfy many of our most primal longings. Still, most of us struggle with the fear of being forsaken. We toil all day to avoid feelings of powerlessness, however unlikely that our primary needs cannot be met. In my own life, I go to great lengths to avoid feelings of powerlessness. I much prefer to be ”solution-oriented” and to always have a plan. When that doesn’t work, my safest strategy is to slow down and focus on gratitude. To remind myself of all I’ve been given: The love of my wife and my daughters. The material things, far beyond what a life should require. A business that allows me to support my family from the type of work I was made to do. The friends, the family, even a Goldendoodle. If I spend enough time remembering and taking inventory of all the things I’ve been given, beyond what I feared I might never ha